Database Users

gutted, scratched a faulty hd2 that i planned to send back,

Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help

I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!

there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?

just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?

Maybe, you`ve got nothing to lose.....

Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....

insurance is what my work mate said, any recomendations for someone cheap but with full cover?

Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.

Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.

If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.

Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.

elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
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what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers

sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.

stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
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Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...

azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
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hmmmmm....
shady
but lol

Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.

novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
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no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.

the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched

[Experience] Dust under screen, unlocked bootloader and repaired without issue.

Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9

Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.

What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?

I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.

staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.

Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.

My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App

Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.

@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.

Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
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I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.

~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
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Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.

Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.

staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.

Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?

I would expect it to be out of warranty buy now if it came from a Googler.

I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC

I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.

£30? That's bloody good!

I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.

Insurance Claim

So, after dropping my device and totally obliterating the screen, I put a claim in and after 3 weeks ended up getting a brand new device (this is also paying 0 excess, for reasons unknown to me, clerical error?) and noticed something interesting.
The box was fully sealed, albeit being mainly German or dutch on the back, no signs of it being a refurbished device, all new, yet when turning on and going straight into the bootloader, I was greeted with Cotulla HSPL 2.08!
So how can this be? Someone from the insurance company putting newest rom/radio on maybe? (Was 2.15 radio and 3.14 wwe, I was expecting preloaded t mobile UK rom)
Like I said no signs of being a refurb, so anyone with any ideas?
Sent from my HD2 using XDA App

It's a refurb.
If the terms and conditions of your insurance is new for old, then contact the insurance company and get it replaced with a new one.
The supplier they got it from probably also deals with refurbs so chances are you got sent the wrong one.
Happens a lot with insurance claims.
Could be something as simple as previous owner bought it, tried the new rom, saw WP7 was coming out and returned it in 14 days.
Couple of years ago someone went into a T-mobile shop to buy themselves and their wife new phones, got home and was setting them up and discovered loads of photos of someone's partner naked. Thankfully as the wife knew they were straight from the shop he wasn't in the dog house, but it could have been very nasty.
Shop assistants response when they returned to complain they hadn't been given new phones "Well we can delete the images if you like"

Hmmm looking in settings, device information both call counters are zero, so if it is a refurbished device wasn't used at all, what lead me to believe it is a new device

So it's been hard reset then.
By refurb I also mean returned phones that have no faults but cannot be sold as new.
If it works and you're happy, I'd keep it.

I thought the internal call counters couldn't be reset?
Only saying that based on several threads here asking how to reset them and being met with negative replies (such method could be used to con people into thinking the phone wasn't used at all, hence more in selling price etc)
http://forum.xda-developers.com/showpost.php?p=6959467&postcount=63

Bit later on someone says their counters were reset with hspl.
Basically, if Cotulla HSPL 2.08 has been installed by a previous owner, it's not a "new" phone.
It's history could be anything, such as someone got a new phone, knew about not liking the stock rom, installed HSPL then lost their job/gf/got better deal on a different phone, and returned it within the 14 days.
Phones that are returned cannot be sold as new, so they're sold on to insurance suppliers.
GF works in insurance and it happens all the time.
I've even had a TV replaced (new for old supposedly) with a damaged remote which was dented in one place and some of the buttons didn't work, insurance company claimed it must have been damaged in transit (impossible given the location on the keypad and shape of damage) and they'd send me a new remote. They never did, but I used an all4one so wasn't a problem. Took the old remote apart and the PCB was cracked where the dent was and someone had soldered wires across it.
The only way of being pretty certain you're getting new for old is to buy the replacement yourself (hoping the shop supplier hasn't messed up and sent them a returned product) and claim back off the insurance company, who of course don't like doing that as it costs them a hell of a lot more for you to buy a brand new phone than for them to buy a returned phone.

I've never seen mine reset with HSPL in the past though? Never mind lol, thanks for your time and thoughts

I dropped mine in a toilette and was told, after shipping it in, that the water damage voided the warranty (I had left TMoUS and was using it on AT&T so this was through HTC as TMoUS said they couldn't help). HTC said that they couldn't fix it & shipped it back charging me $15 for looking at it. The unit that showed up looked like mine- same ware pattern on the battery cover, but a much newer IMEI #- it came locked & my code didn't work is how I discovered this. So I either got new guts or my old battery cover on a refurbish-returned unit. I have to say, love-u HTC & Thanks.
-My USAA Homeowners insurance was ready to cover it under my computer clause, but that is supposedly changing soon.

T-Mobile unlocked HTC HD2 dead - very strange, please help!

I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...

highlanderfil said:
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
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Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!

bib*oops said:
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
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Click to collapse
Thanks. Looks like I might just be better off selling it for parts.

highlanderfil said:
Thanks. Looks like I might just be better off selling it for parts.
Click to expand...
Click to collapse
If so, I'm interested in!
PM me, we could work it out...

Do you happen to have insurance on the phone? If you have a plan through someone like tmobile and you have insurance you could always file through them. You could also look for one on ebay that has a cracked screen or something like the charger port when up. That way you could get the motherboard you need. Just make sure the phone is in good condition otherwise. I know someone in the past had a problem and if i remember correctly they couldn't find it. I think but dont quote me that this was the motherboard..when it has the pcb board (printed circuit board) attached. Found here. This was years ago so please consult someone else before buying. Amazon also has a lot of parts you can order so looking there might be useful.

[Q] did you also get refurbished unit when bought new?

so i decided to buy a nexus 7 and ordered one through google play store, amazingly recieved mine in 2 days, when i recieved box it had 2 seals on each side and one of each was cut open and other was on top as shown clearly in pics attached, well i started using it, and next day i opened the back of tab and to my surprise the seal sticker on the screws were tempered already as the screwdrver had been used to opem the screws, that really made me feel screwed, i paid for a brand new unit and what i got is a refurbished unit, wtf google i called them and talked to representative when i told him about seals on screws he put me on hold for good 10 minutes and came back telling me i talked to my 2 supervisors and they say we do not ship refurbished unit we even send replacement units in warrenty as new not refurbished then i insisted again and he put me on hold again came back again telling me i talked to my supervisor and he told me that opening back voids the warrenty i said it pops off i did not unscrew anything he said it still voids warrenty i said ok lets just forget about if i popped back off say i id not do that please explain me the 2 seals on box one of which is cut open, then he ws like it might have been opened to check the screen issues we had in past, i was like no im not satisfied jjust gimme email address so i can send you pics and show you what i am trying to tell you, so he sent me email and i sent him these pics and waiting to see what they say. only reason im pissed is that i paid full price for a brand new unit and what i get is a refurbished unit wtf.. lets see what happens now, anyone else experienced same?
for some people it doesnt matter, but for me it is a concern...

I agree with you. You paid for a new N7 not a refurbished one! If I got that unit, it would have gone straight back. To start with, it has been sent back for a reason, more than likely screen lift. Possibly other faults with it.
I did read somewhere on here that open the back does not void the warranty because it's meant to be easily accessible, as long as you don't mess around with any of the internals.
Even if they don't want to replace it, you should at least get some money off. It's not your fault that someone has tightened the screws up......

Send it back....
Sent from my Nexus 7 using Tapatalk 2

Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."

Yes, they do rework the affected units and resell them as new. If you're not happy then return it. The latest one I bought was obviously a rework since it had fingerprints all over but since it didn't have, bad pixels, etc. I kept it.

Yes, I get those too. The seal is different, when I peel it off I can clearly see the original transparent seal under it. Opened the back cover, warranty sticker on the screw is there untouch. Also, there's some finger print mark on the copper shield.
If this is reworked unit then I can say they still failed at it because mine has obvious screen lift. I fixed the screen with super glue and all is fine. But got to say that even their rework team is not competent enough. Wtf Asus?
Sent from my Nexus 7

So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium

shook187 said:
So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium
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That's exactly what I'm saying.
They can't resell used products and label them as new. That's a huge FTC violation. The reason they repackaged them is to attempt to fix the screen lift, whether it worked or not, you decide, but if you're wondering. Then that's why.
Sent from my Nexus S 4G using xda app-developers app

well the most ridiculous art is that after waiting for 2 days to hear back from google i contacted them again today and as soon as i started that i emailed you 2 days ago and have not heard back since, he was like yes i see you sent email and just 5 minutes ago your mail was picked and being worked on so just give it some time and you will see response i said ok fine ill give it 24 more hours, lets see what they say, i checked my unit is c60 so i definitely recieved an old reworked unit after paying full brand new price.... i definitely want a replacement unit mr.google and this time you better send me a new unit... i did read about screen lifts and then noticed a little screen lift on left side of screen it is lifted up from the frame but the right side is fine, i ushed it and it went back in but after an hour or so its back up... so this definitely is a reworked unit which was a total fail...

TECK said:
Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."
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well my unit is c60 batch i checked. so i havent heard back from google yet total of 4 days now very lousy google service to catchup with customer`s complaints. i will try my best to return it without having to pay restocking fee. will never buy again from google, i would rather pay little extra and buy from store for peace of mind.