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I am an AT&T customer that uses-- used a rooted G1 from eBay. I called HTC, and they told me the manufacturer warranties on the G1 ended last month.
How likely is it that I could convince someone at the local T-mobile store to help me with a replacement?
I'm assuming not at all likely, but I've read stranger things here on xda. I'm imagining they have the phone's IMEI tied to some grand customer database to show that I'm just some bum with a G1. I do have a friend with T-mobile (and a G1), but if it is tied to the IMEI, they wouldn't just take my phone from her if I paid her?
I'm really not looking forward to buying a whole new phone, but I have accepted that this is probably my only option, so please don't flame too thoroughly.
(I did several searches, but almost none were relevant to AT&T/eBay return combo. Unless I just suck at searching.)
You are right, you have 0 chance of T-Mobile swapping or doing anything at all.
how did it break?
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
I sent them one that was previously rooted and obviously had been torn apart- no moisture sticker even. Told them I got it that way on Craigslist. Didnt cost me a dime besides shipping (Priority Mail $5) and time. HTC direct rules IMO.
The Triage fee is for them to diagnose it, and is only charged if you are out of warranty, or if it is your fault. The fee also includes return shipping.
I spoke to a rep, and when I gave her the S/N she said it expired on 12.25.9. I'm not sure where she was getting the date considering I bought the phone in May, but it definitely wasn't 15 months. I can't imagine the phone was already 6 months old when I bought it unless it was just sitting in a warehouse somewhere.
I had another idea though. Possibly stupid, but possibly genius, too?
What if I went to T-mo, and bought a phone without a plan. Then switched the motherboards and got a replacement for the broken one. Then I could returned the new one? Is this mad?
Not only is it mad, it would be really obvious what you did since all those void stickers would be removed in the process, as well when found out there would be hell to pay on your end for trying to fraudulantly switch devices like that. As well, the mother board has the serial # on it both physically and electronically, and this can't be changed.
Ah. I guess the good old G1 is going into a drawer somewhere until one day (hopefully) it can be un-bricked.
Since I have to buy a new phone anyway now, would anyone care to throw in their two cents for the Cliq or the X1a as a replacement Android phone under 300 without contract?
You could also get a used G1 off eBay in great condition for about $200. I got mine in perfect like new condition for $200 back in Septemeber, when I was looking they were going typically for about $225-$250 in that condition, but I waited for the best deal(took about a week of watching to get the deal I did). I would assume with the Nexus One coming out and being post X-Mas season, prices are down a bit, but will likely go back up a little come February when tax season starts.
Keep an eye out for a cracked g1 or one with other problems, then re-use the board. I see them on CL for $40-60 regularly (although none right now).
I would talk to HTC and tell them where you bought it and when, it helps if you have the transaction recorded! You should be able to convince them to cover it if you have enough proof. Nothing wrong with using the truth to your advantage.
Depending on where you live, you can find a good number of people selling their G1 on craigslist. I got bored and just did a search now.
$70 w/o battery or cover (sounds sketchy).. $100 in good condition.. $200 unlocked. Seems like the average is $150 around here.
I got mine for 100 brand new shipped from tmobile! The person didn't want it as they got a new phone so you may get lucky and get a brand new one for a real cheap price
I bought a cracked G1 on ebay for ~90USD. I found 2 within 100mi on craigslist, but both were scooped up by someone else within the first hour of being on the list.
I followed the step-by-step guide here to swap the phones' guts and now I have a locked (but not bricked) phone, and a dud.
Maybe I can still fetch a few bucks for the bricked, cracked (screen) phone.
With the Nexus out now I bet quite a few early adopters like me are switching. I got a msg from my buddy today saying once his Nexus arrives the G1 is for sale. He wants $100 for it, pretty average price around here for a working, but not mint, G1
aceo07 said:
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
Click to expand...
Click to collapse
Correction, TMobile will not support you, even if you bought a phone from them.
So, after dropping my device and totally obliterating the screen, I put a claim in and after 3 weeks ended up getting a brand new device (this is also paying 0 excess, for reasons unknown to me, clerical error?) and noticed something interesting.
The box was fully sealed, albeit being mainly German or dutch on the back, no signs of it being a refurbished device, all new, yet when turning on and going straight into the bootloader, I was greeted with Cotulla HSPL 2.08!
So how can this be? Someone from the insurance company putting newest rom/radio on maybe? (Was 2.15 radio and 3.14 wwe, I was expecting preloaded t mobile UK rom)
Like I said no signs of being a refurb, so anyone with any ideas?
Sent from my HD2 using XDA App
It's a refurb.
If the terms and conditions of your insurance is new for old, then contact the insurance company and get it replaced with a new one.
The supplier they got it from probably also deals with refurbs so chances are you got sent the wrong one.
Happens a lot with insurance claims.
Could be something as simple as previous owner bought it, tried the new rom, saw WP7 was coming out and returned it in 14 days.
Couple of years ago someone went into a T-mobile shop to buy themselves and their wife new phones, got home and was setting them up and discovered loads of photos of someone's partner naked. Thankfully as the wife knew they were straight from the shop he wasn't in the dog house, but it could have been very nasty.
Shop assistants response when they returned to complain they hadn't been given new phones "Well we can delete the images if you like"
Hmmm looking in settings, device information both call counters are zero, so if it is a refurbished device wasn't used at all, what lead me to believe it is a new device
So it's been hard reset then.
By refurb I also mean returned phones that have no faults but cannot be sold as new.
If it works and you're happy, I'd keep it.
I thought the internal call counters couldn't be reset?
Only saying that based on several threads here asking how to reset them and being met with negative replies (such method could be used to con people into thinking the phone wasn't used at all, hence more in selling price etc)
http://forum.xda-developers.com/showpost.php?p=6959467&postcount=63
Bit later on someone says their counters were reset with hspl.
Basically, if Cotulla HSPL 2.08 has been installed by a previous owner, it's not a "new" phone.
It's history could be anything, such as someone got a new phone, knew about not liking the stock rom, installed HSPL then lost their job/gf/got better deal on a different phone, and returned it within the 14 days.
Phones that are returned cannot be sold as new, so they're sold on to insurance suppliers.
GF works in insurance and it happens all the time.
I've even had a TV replaced (new for old supposedly) with a damaged remote which was dented in one place and some of the buttons didn't work, insurance company claimed it must have been damaged in transit (impossible given the location on the keypad and shape of damage) and they'd send me a new remote. They never did, but I used an all4one so wasn't a problem. Took the old remote apart and the PCB was cracked where the dent was and someone had soldered wires across it.
The only way of being pretty certain you're getting new for old is to buy the replacement yourself (hoping the shop supplier hasn't messed up and sent them a returned product) and claim back off the insurance company, who of course don't like doing that as it costs them a hell of a lot more for you to buy a brand new phone than for them to buy a returned phone.
I've never seen mine reset with HSPL in the past though? Never mind lol, thanks for your time and thoughts
I dropped mine in a toilette and was told, after shipping it in, that the water damage voided the warranty (I had left TMoUS and was using it on AT&T so this was through HTC as TMoUS said they couldn't help). HTC said that they couldn't fix it & shipped it back charging me $15 for looking at it. The unit that showed up looked like mine- same ware pattern on the battery cover, but a much newer IMEI #- it came locked & my code didn't work is how I discovered this. So I either got new guts or my old battery cover on a refurbish-returned unit. I have to say, love-u HTC & Thanks.
-My USAA Homeowners insurance was ready to cover it under my computer clause, but that is supposedly changing soon.
Have a little story to tell about being wary of ebay purchases.....
Bought myself an HD2 from ebay. A faulty phone (stuck on windows loading screen), and advertised as such.
The owner advertised it as a software problem he hadnt gotten round to getting fixed after flashing an upgrade directly from HTC, so I figured 'What the hell' may as well give it a go and see if I could get Android running on it.
Paid £160 for it.....
As SOON as the phone arrived (recorded delivery, so the delivery was timed with my signature), I unboxed it and took off the battery cover to pop in the battery.
As soon as I took it off, I noticed that the 'Water damage' sticker AND the 'void' sticker were gone off the 2 screw heads where they normally sit - EU version has a water sticker covering one of the screws and not just under the camera lens where the TMOUS version has one.
Had a closer look at the phone and noticed a few scrapes around the screen edges. Then had a closer look at the screws and noticed that they HAD been removed, and then marked with a felt tip marker to hide the fact that some of the black colour had been worn off through removing. Not ony that, but one of the screws was actually INSIDE the back cover and not accessible from the outside. This thing had DEFINITELY been taken apart.....
Off to paypal I went and filed an action against the seller and linked some pictures I had taken - these were datyed and showed that I had taken them within 15 minutes of signing for the phone. I demanded either a refund and I would return the phone, or a partial refund of £60 and I would keep it.
Within 15 minutes, the seller responded and refunded me £60.... so... faulty phone bought for £100. Now to see if I could fix it......
HSPL 2.0.8, Task 29 and ROM flash later... still the same problem with booting. Popped on MAGLDR, CWM and an Android rom. STILL the same problem. Phone refused to go past the loading screen in windows or the android setup initial screen. Damn
Time to go one step further. Took the phone apart (just popped out the screen and mainboard, didnt bother strripping it right down. Noticed that one of the cables was loose and also that the screw that had been 'under' the case was actually a silver one that was too small and had slid through the hole...... Popped back the loose cable and took out the screw and put the whole thing back together again.
Still the same boot problem. Damn. Seems to be a fault in the phone storage, OR a problem with quickly over heating
Looks like it was going back on ebay to be resold as a faulty phone.
THEN I decided to look for a few other items... found a sheet of 'Void' stickers, and a sheet of 'water damage' stickers off ebay for about £6 delivered, so phoned HTC and discovered that the phone was still under warranty
Waited 2 weeks for the stickers to arrive from Hong Kong.
Popped the stickers on the screws (and replaced the silver screw with a correct one), sent the phone back to HTC and 8 days later received a nicely working HD2.... Warranty replacement.....
The Moral of this story.....
People should be CAREFUL with the purchases they make on Ebay. (and businesses should be careful about what people can get their hands on from ebay)
Hope thats a nice bedtime story for y'all
Nice story.
Thanks)
Nice story! I bought mine for 180€ from a friend 2 months ago. It was in excellent condition, barely used and only tiny scratches in the top right corner.
I thought about buying one of ebay before that as well, but didn't want to take the chance to spend a lot of money on a messed up device.
Tl; dr: story was good, ebay is risky
Awesome post and good advice. I hit the thanks button btw
Boradan my first t9193 was similar.
bought it for 280 bucks off of ebay. said he tried to put android on it, but it would freeze up every time he launched haret. so sold as software broken.
When i got it, it had water damage, and had been taken apart. I was refunded $50.
reflashed everything using the new MAGLDR and it has worked amazing ever since.
i do have a question though for you. since i have a t9193 not a t8585 would the warranty service work in the usa for it? or would i have to send it to Australia?
ps if you find this high jacking just ignore it. i was confirming how ebay can work out.
You will need to send it to Australia.
I had a faulty TMOUS HD2 and HTC UK wouldnt take it in for repair. Insisted I sent it to America. Managed to fix it though
Great story....can you pick 6 numbers for the lottery for me please
I got mine from the market here for £190 shipped to Italy, it was flawless, couldn't even noticed it has ever been used.
Regarding your story, I'm glad at least the seller agreed and gave you £60 back and at the end of the story you got a refurbished HD2 by luck .
Sent from my HTC HD2 using XDA Premium App
I bought my hd2 on Ebay for 390 euros and all was right..the only problem was to unlock the sim ...things done in 5 minutes on http://www.htc-hd2.it/
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
highlanderfil said:
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
Click to expand...
Click to collapse
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
bib*oops said:
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
Click to expand...
Click to collapse
Thanks. Looks like I might just be better off selling it for parts.
highlanderfil said:
Thanks. Looks like I might just be better off selling it for parts.
Click to expand...
Click to collapse
If so, I'm interested in!
PM me, we could work it out...
Do you happen to have insurance on the phone? If you have a plan through someone like tmobile and you have insurance you could always file through them. You could also look for one on ebay that has a cracked screen or something like the charger port when up. That way you could get the motherboard you need. Just make sure the phone is in good condition otherwise. I know someone in the past had a problem and if i remember correctly they couldn't find it. I think but dont quote me that this was the motherboard..when it has the pcb board (printed circuit board) attached. Found here. This was years ago so please consult someone else before buying. Amazon also has a lot of parts you can order so looking there might be useful.
On July I've bought a TF300T on Gamestop... I've also bought the extended warranty...
Since few weeks ago I'm having some serious problems with the touchscreen, First it shows red areas where it is suposed to be black, some distortions, also shows some "ghost dots" like if someone was touching it even if no one is touching it, and most recently, sometimes with the tablet turned on the screen becomes completely dark or won't turn on at all.
Asus won't fix it since their warranty seal is broken and is unlocked (via asus unlock app but not rooted)...since here where I live Asus won't reach me a I took the device for repair since I need it for work...the guy told me that it's a factory problem... so no one can fix it but Asus...
The problem is that the seller at GameStop told me that the extended warranty would cover any changes on my device he said ANYTHING... etc... said that,,,
I went to the gameStop and they told me that their warranty will be valid only when Asus warranty expires,,, so I will have to keep the broken tablet for one year!!!!
Lessons learned:
1- NEVER BUY ON GAMESTOP AGAIN;
2- IF IN THERE'S NO OTHER GAME STORE ON THE PLANET... NEVER BUY THE EXTENDED WARRANTY
3- I WILL HAVE TO BUY AN IPAD.... SINCE A FRIEND HAD A PROBLEM WITH THE SCREEN RESPONSE AND APPLE GAVE HIM A NEW ONE....
I actually just bought an Xbox tonight and they offered me the extended warranty on that. Their explanation was: "If anything goes wrong with the system, as long as the damage isn't your fault (like dropping it out a window or something), you can bring the system and your receipt into any Gamestop. You hand it to us, and we hand you a new system on the spot."
My guess is, those guys were just dicks. Try another store. Bring your receipt, bring your device, downplay any personal fault. All they need to know is, you bought the device from them with a warranty, and it don't work anymore. Try another store, be polite, and don't tell them anything that you did wrong, like bring it in the shower or spill duck sauce on it, and I bet you'll be walking out of that store with a new Transformer.
-Tim
Extended warranties...
First off, never buy an extended warranty. Those things are scams.
I have bought three and two of those three felt like ripoffs. I'll never know about the third because I never had to claim it.
Ages ago I bought an MP3 player at Best Buy (this was before the iPod had even been announced). I decided to buy the extended warranty because this was an MP3 player with a built-in hard drive, and at the time that seemed like a pretty exotic setup and I wasn't too sure how long they would last. Well, it wasn't 'till I got home and read the fine print that I discovered that I had been sold a "one time replacement" warranty. So if I device died the next day, Best Buy would replace it and that's it: no more warranty. Now needless to say, that's not what I thought I was buying. I thought I was buying two years of warranty coverage. (FWIW: that MP3 player was stolen, and I eventually replaced it with an iPod I and later an iPod V. Though I've replaced the battery a couple of times, my iPod V has been going strong for seven years on that same Toshiba hard drive).
The second extended warranty I bought was on a refurbished Sharp laptop. This was a warranty straight from Sharp. Well, when the laptop stopped working one day I sent it in for repair. Sharp refused to honor the warranty claiming that 1) the laptop had been dropped and 2) I should never have been sold an extended warranty on a refurbished laptop in the first place. Now, I'm pretty sure that the laptop was dropped by the previous owner because I know that I never dropped it, and everyone in my family denies having dropped it themselves (though I cannot be 100% sure, of course).
But I agree with the other poster above: try a couple more GameStops before you give up.
It depends who you deal with really. Employees at best buy are the same way.
Sent from my VS840 4G using xda premium