On July I've bought a TF300T on Gamestop... I've also bought the extended warranty...
Since few weeks ago I'm having some serious problems with the touchscreen, First it shows red areas where it is suposed to be black, some distortions, also shows some "ghost dots" like if someone was touching it even if no one is touching it, and most recently, sometimes with the tablet turned on the screen becomes completely dark or won't turn on at all.
Asus won't fix it since their warranty seal is broken and is unlocked (via asus unlock app but not rooted)...since here where I live Asus won't reach me a I took the device for repair since I need it for work...the guy told me that it's a factory problem... so no one can fix it but Asus...
The problem is that the seller at GameStop told me that the extended warranty would cover any changes on my device he said ANYTHING... etc... said that,,,
I went to the gameStop and they told me that their warranty will be valid only when Asus warranty expires,,, so I will have to keep the broken tablet for one year!!!!
Lessons learned:
1- NEVER BUY ON GAMESTOP AGAIN;
2- IF IN THERE'S NO OTHER GAME STORE ON THE PLANET... NEVER BUY THE EXTENDED WARRANTY
3- I WILL HAVE TO BUY AN IPAD.... SINCE A FRIEND HAD A PROBLEM WITH THE SCREEN RESPONSE AND APPLE GAVE HIM A NEW ONE....
I actually just bought an Xbox tonight and they offered me the extended warranty on that. Their explanation was: "If anything goes wrong with the system, as long as the damage isn't your fault (like dropping it out a window or something), you can bring the system and your receipt into any Gamestop. You hand it to us, and we hand you a new system on the spot."
My guess is, those guys were just dicks. Try another store. Bring your receipt, bring your device, downplay any personal fault. All they need to know is, you bought the device from them with a warranty, and it don't work anymore. Try another store, be polite, and don't tell them anything that you did wrong, like bring it in the shower or spill duck sauce on it, and I bet you'll be walking out of that store with a new Transformer.
-Tim
Extended warranties...
First off, never buy an extended warranty. Those things are scams.
I have bought three and two of those three felt like ripoffs. I'll never know about the third because I never had to claim it.
Ages ago I bought an MP3 player at Best Buy (this was before the iPod had even been announced). I decided to buy the extended warranty because this was an MP3 player with a built-in hard drive, and at the time that seemed like a pretty exotic setup and I wasn't too sure how long they would last. Well, it wasn't 'till I got home and read the fine print that I discovered that I had been sold a "one time replacement" warranty. So if I device died the next day, Best Buy would replace it and that's it: no more warranty. Now needless to say, that's not what I thought I was buying. I thought I was buying two years of warranty coverage. (FWIW: that MP3 player was stolen, and I eventually replaced it with an iPod I and later an iPod V. Though I've replaced the battery a couple of times, my iPod V has been going strong for seven years on that same Toshiba hard drive).
The second extended warranty I bought was on a refurbished Sharp laptop. This was a warranty straight from Sharp. Well, when the laptop stopped working one day I sent it in for repair. Sharp refused to honor the warranty claiming that 1) the laptop had been dropped and 2) I should never have been sold an extended warranty on a refurbished laptop in the first place. Now, I'm pretty sure that the laptop was dropped by the previous owner because I know that I never dropped it, and everyone in my family denies having dropped it themselves (though I cannot be 100% sure, of course).
But I agree with the other poster above: try a couple more GameStops before you give up.
It depends who you deal with really. Employees at best buy are the same way.
Sent from my VS840 4G using xda premium
Related
I know this isn't the trading standards forum but I wondered what other people's experiences of warranties and phones under contract were.
My HD is 11 months old being under Orange contract, the screen has stopped responding (seems fairly common) - and is now stuck on the align screen mode after several resets. Contacted Orange, who are saying their warranty is six months and then I should move to HTC to chase it. (I can't remember or find any evidence of warranty being six months, though I know Orange want to sell you an extended insurance after six months.)
Anyway I contacted HTC who were pretty appalling to be honest and not what I expected; It took an age to enter my details and then they said it was out of warranty based on the S/N manufacture date - I had to remind them that it's the date of purchase not the manufacture date, so they ran with it pointing out there may be a charge as my phone is 'nearly' out of warranty. Excuse me, but there is no nearly if it's less than 12 months is it?
I started to cite the SOGA, and they backed down a bit saying they would have a look but could be a charge. They also asked me to go back to Orange. So the phone has been packed off.
Anyway, I'm still in neutral land at the moment and this could all turn out good. But it made me think that given the fobbing off nature of both companies, I wasn't clear where the responsibilities lie. I know if I did go down the SOGA route the owness would be on me to prove it wasn't damage etc. Don't fancy that, but I will and have done several times go to the small claims court if I have to.
Frustrating thing is, companies shouldn't be like this they rely on us to provide good word of mouth and return custom.
I've got a **** list of bad companies who I won't purchase from, I really hope HTC doesn't end up on this because I love their phones. Maybe they're paying Cavendish a bit too much?
Let me know your experiences, I've read a few but wasn't sure what the bottom line of warranty was - can't find any proper info.
Bully for you on getting them to examine the phone. Hopefully they will repair or replace it.
I read an article on the "disposability" of today's smartphones last week. The article broke down the costs of various plans and showed what the actual cost was of each. In essence, it showed that almost regardless of what plan you went with, smartphones are "bad buys" because they become almost as dated as a new car driving off the lot.
6.1, 6.5, 7.? all drive home the point that HTC's smartphones are coming off the conveyor belt like pancakes off the frying pan. HTC builds a number of different phones for the various telecoms. ROM upgrades may be available for a while but eventually the older model phones will be left behind.
My experience with warranties has changed because of what I found while on eBay a couple of months ago. I purchased a reburbished HDTV that had 30 days warranty. However, the seller had Square Trade Warranty linked to his auction. Because STW had a sale of their warranties going during the time I purchased my HDTV, I was able to get a two year warranty for the price of one year. I did a lot of web research on STW and they came up almost universally positive.
You have to purchase the warranty within the first 30 days of actual electronic purchase. Once under their warranty, their warranty kicks in after the manufacturer's warranty expires. You have the option of sending in your item or having it looked at locally. If found to be defective, they will pay up to the purchase price the cost of repairs for the length of the warranty.
Their warranty service appears to be less restrictive than most manufacturers' and electronic stores'. I like the option of being able to take my item in locally to have it looked (hopefully nothing ever goes wrong). You can google them to find their website. I know that if I ever paid $200 or more for a cellphone, I'd have a longer warranty than what the manufacturers offer.
In the past I have several total replacement warranties on laptops which saved my bacon. I've had two go bad and both were replaced when the electronics store found them to be defective. In one case, I had to ride the store as they tried to say that while the laptop "appeared to be defective" they could not duplicate. Because they had left the word "defective" on my answering machine, I was able to ram that home with their headquarters.
Good luck!
2 weeks ago to the day, I accidentally dropped my HD2. Nothing major.. I was actually sitting down when it happened, and the phone bumped my ankle then gently bumped the floor.. no big deal right? (It has a hard shell protector). Well, then as the phone flipped over, it bumped the edge of a table leg and damn! Four hairline cracks on the digitizer. And no more functionality though the LCD was fine and the phone was working but locked with no way to unlock it.
So, I weigh out the cost of repair vs. replacing it all together. Ultimately, it was cheaper to repair the screen.
Here is what blew my mind! Keep in mind that I am in Canada, I purchased the phone (T-Mobile Branded) on the 'net, it's unlocked, tweaked, and therefore there is no warranty.
So, on 04/01/2011, I contact HTC USA. To my surprise I actually get an American on the phone not some call center in a third world country. Wow! The person totally has their act together and in less than 10 minutes, I have a quote for the repair. Wow again! The rep explained everything in detail along with the mandatory disclaimers and while they were finishing up that, I'm receiving an email with all the necessary details and an RMA and Case number and shipping instructions. Wow yet again!
04/02/2011, I send the phone to the repair center in Texas. By 04/05/2011 at 10:50pm the phone has arrived at the repair center. The next morning, I get a call from HTC confirming the damage (which I knew), and they simply want a yes or no to go ahead with the repairs or not. By the afternoon, I have a FedEx tracking number, the phone is fixed and it's on its way back to me in Canada. Wow one more time!
04/11/2011 FedEx is at my door with my phone and HTC picked up the return shipping. Well.. you guessed it! Wow!
I am reconfiguring the phone back to the way I had it prior to sending it as I write this. It had been hard reset to factory spec which if fine and to be expected since they likely run various diag after repair.
So, for $120.00 + $25.00 Shipping, my phone is working again!
There's a case study for keeping our companies and their support centers on North American soil. There are dozens of companies I could list that should be taking notes. 8)
Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.
The whole repair process was nine days including weekends which I think is darn good!
That said, I was without the phone/device for 2 weeks. Talk about withdrawals! LOL!
Amazing how reliant we become on these devices. I use it to manage my daily activities for 3 businesses, 1 job, and my personal life/activities. I was on the verge of anxiety at times! Hehehehe!
At least I had my trusty HTC 8125 as backup and while it cannot connect to my cellular provider's network for phone/text/data, at least I had my calendars, tasks, notes, and contacts but I'll tell ya, talk about feeling tethered to a land line and out of the loop.
Yep, it just got HardSPL 4, my preferred radio flash, BsB, Total Commander, and a few other goodies back on and is now syncing with my Desktop and Exchange. d'-'
T-Macgnolia said:
Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.
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It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android
Yeah, fair enough however, in Canada, the phone is not even available therefore my options were a bit more limited to purchase a new phone through a system where there is a little more security in knowing that if it turns out to be a bad deal, the purchase it covered. i.e. Buyer Protection from eBay or anything like that.
It's not like you can hop on a local Craigslist up here and find them readily.
So, the replacement cost for a whole phone was much higher, and the repair was the way to go.
coldest~~~ said:
It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android
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You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.
Sorry to hear bro!
Heck, they even confirmed parts availability while on the initial call just prior to setting up the RMA. Maybe I just lucked out.
I work in the IT field and deal with all kinds of this stuff all the time and it has been years since I encountered this type of competence and efficiency. Don't know what else to say.
Have you checked out the Motorola Atrix?
http://www.motorola.com/Consumers/U...d-Services/Mobile-Phones/Motorola-ATRIX-US-EN
This thing looks cool! Watched several segments on it during the CES show back in February. My only question or disappointment was in all the promo vids from the CES they were touting Android 3 Honeycomb however at the Motorola site its tech specs list Android 2.2.
Good luck in your search!
lukesan said:
You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.
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Click to collapse
thx for the headsup JayG!
Well lets say that I do the same work as you and do escallations and process realignments. If I could have a go in this whole thing .....
The Motorola looks interesting but try to find one in Europe.
I very agree with your assessment of HTC. My story is one better. I had bought my phone (HTC ELFIN P3452 TOUCH) in India. It had some battery charging issues and when on a whim I finally contacted HTC US, the lady told me that the warranty on the phone had expired 5 days back. I politely requested her if there is something she could do. She came back a few minutes later and told me she will take the phone as under warranty, but she will have to get back to me after figuring out where I should be sending the phone for repair as they figured HTC touch is not serviced anymore. I did not get a call back for 10 days and then I called back and explained my situation again and the previous call to a totally different lady. She gave me an RMA and asked me to ship to their TX facility. I got the phone back with brand new board in a week. But then I noticed a crack in the body. Since now the phone was under a 90 day warranty, I called back and explained the situation. They gave another RMA and so I sent it back. another week later, I get the phone back and it was brand new everything including the LCD and the phone. New IMEI.
HTC is top notch. So my current phone is HD2 and backup phone is Touch.
I smashed my screen a couple of week ago. Dropped a heavy lamp onto it and the sharp top end went into the edge of the screen and shattered a large proportion of it (I'm not blaming the screen cos that would have broken any screen). Luckily bought cover for it and returned it for repairs, due back this week.
But here's the interesting part of the story. I was searching ebay for accessories and came across the following:
http://cgi.ebay.co.uk/ASUS-TF101-16...=UK_iPad_Tablets_eReaders&hash=item1c1b55c6e9
THATS MY TRANSFORMER!!!!
So rung comet and they told me it is repaired and will be ready to pick up this week.
How do I know its mine? I took a picture of it before returning and the cracks across the screen are identical.
I can only assume comet are replacing it, even though they are claiming they repaired it.
In thier terms and conditions, if a product is replaced by a new one then the remainder of the warranty then becomes void (only covered for repairs). But they haven't said anything about it. Guess thats good for me, new transformer and keep warranty.
Honestly, this sounds very worrying and maybe this is a suing job. Surely a company isn't allowed to sell your property. What if you had sensitive data on it for example? If you can prove it's yours as you say you can, it looks like an open and shut case to me.
If I were you I'd ask for a proper explanation from them and show them exactly what you are showing us.
Warranty? Warrant doesn't cover dropping crap on it. Insurance would, but not warranty.
Lamp impact damage isn't a manufacturing defect. How the heck did you get the retailer to repair/replace it? Did you buy a replacement or service plan with it?
Thats a good point. I was just excited about getting my transformer back.
But very true that i could have had sensitive information on it but thankfully factory reset it before giving it back (just in case something like this happened i guess).
Will take a picture in when I go to pick "my" transformer up and see what they got to say for themselves
my correction, it was a service plan i bought (insurance) I bought with it, about £109 for a year that covers accidental damage. And so glad I did
Bonus, I have the serial number of my Asus. Now this will be an interesting conversation when I go pick up my Asus and try to match up the the serial no.
I'm assuming you are in the UK. Not sure how things work there, but most insurance policies here say they can replace the device and it still takes away the warranty period. As long as they wipe the device, they can do whatever they want with it. Same thing as a return. ymmv, but i wouldnt expect any sort of compensation from a company that is holding up their end of the bargain (taking a broken tablet from you and giving you a non-broken tablet.)
I'm more annoyed about the fact that if they were going to replace it why have they kept me away from my precious Asus for 3 weeks, they have (or someone) has had time to put it on ebay even.
Otherwise not to fussed with a replacement and I think your right that they prob have kept their end of the bargain. Will scrutinise the terms and conditions later.
You'll probably find what's happened is Comet have taken your tablet, the underwriter of the service plan has agreed to replace for a new device, the store then retains the device (insurance write-off) and a staff member asks to buy it for, lets say £50 for this argument which is then a 100% profit for the store due to it being writen-off. This is similar to how PC World worked when I was there during college/uni years and why you see clearance stock with bits missing/damage to them at reduced prices. Oh and staff get silly discounts off damaged products as they generally couldn't sell some stuff, we had people getting laptops for £50 or cheaper on the odd occassion.
However remember this could just be a coincidence lol
Hi, didn't asus already had an accident happen warranty for this device? (seen this on a retailer website, it is for the netbook but it was put in bold: Accidents Happen
You have extra protection when they happen to your ASUS notebook purchased in the US or Canada. ASUS will fix it or replace it for you at no charge during the first year after purchase in the event of damage from accidental spills, drops, electrical surges, or fire.
Warranty covering accidental drops, spills, power surges, and fire damage
Target 3 business day turnaround time for repair / replacement; not including receiving and shipping time
One-way shipping (from ASUS to the user) at no additional cost
24/7 toll-free phone support
One incident covered per notebook
So not sure about it but usually asus have a pretty good warranty...
**EDIT: OOps, just seen it is only for us and canada... so uk may be different...
i hope they havent actually sold off your tablet, thats a joke, tell them you want to be compensated for the trouble this has caused, you could have had sensitive data on the machine. And you know they are selling your one online. Maybe the person with the ebay account is a dodgy comet employee.
im gonna follow and see what happens, i wouldnt be happy waiting when there are about 4 different honeycomb tablets to pick from now, and they have kept you without your one. the xoom was meant to be the first, but i didnt get one, as this was out first, xoom got delayed and to be honest, why have you had to wait at all.
I am dissappointed that I had to wait so long just to get a replacement, and hurts a little (i know its sad) to see my original transformer on ebay cos it was mine and i loved it.
But to be honest they have kept within their contract, which says if they can't fix it they will replace it. And repairs/replacements will take approx 3 weeks.
Nonetheless i will mention it when i go pick up my transformer on thursday and make a point of why I had to wait when they new they were going replace it atleast a week ago.
And just checked and it has been sold for £180
Hey guys,
I just got back from my holidays, so I wanted to tell you the story about my two Xperia Z2's.
Before I went on holidays I had one of the devices in my pocket. I walked around through town with some friends. After about 30 minutes of walking around, I took the phone out of my pocket. I was shocked, because the screen was broken/cracked! My friends were shocked too, they couldn't believe their eyes.
My friend did a quick google-search and read about other Xperia Z's with similar problems and Sony replacing these screens.
So I called the support the next day, and they gave me the adress to send it in.
Now I went on holidays, when my brother sent me a message, that I got a letter. He opened it and told me what was inside: warranty refused!
They want about 350€ to have it repaired! I was shocked again!
I had the 2nd Xperia Z2 with me, too (girlfriend's device). It was laying in our holiday house (fully charged!), when we went out to the beach. When we came back she wanted to check for new messages, tried to switch it on, but: nada! Hardreset didn't work, pushing the "power-off"-button didn't work either! It won't get recognized via the PC companion neither...
Now I got back and called the Sony support again. First because of the broken display. They say it was my failure, they won't repair it!
They will never repair any broken displays. The say, that the display is so very well produced, that all cracks will be from external physical forces.
But don't you all have your phones in your pocket? I mean, that's the normal usage of a mobile phone, isn't it?
I'm very very disappointed about Sony and their support! This was my first and last Sony phone ever! I will also sell my other Sony devices and get different things instead.
Google for example repaired my Nexus 4 without a doubt - and the phone had some scratches here and there, so a *possible* damage of myself. But they didn't ask, they repaired it!
Yea I've realised how bad Sony service is, not just in phones but other products also, I won't be purchasing another Sony device, the ps4 being the only possible exception but then again I'm a proper gamer so I play the majority of games on pc
I had a similar situation - my previous Xperia Z was a tank (in a good way), put it in my pocket, sat on it (lightly), dropped it, everything, barely a scratch let alone a cracked screen after 18 months. After a couple of months with the Z2, I thought I was being way more delicate with it, and one day I took it out my pocket to find part of the screen wasn't touch sensitive anymore, and found a hairline crack running from around the bottom of the SIM/MicroUSB port cover, across to the bottom of the MicroSD cover.
Given it coincidentally ran from one weak spot on the frame structure across to another, I suspect it's a lot weaker here and allows more flex, so allowing the glass to fracture. Didn't even bother with the warranty, I knew what Sony would say - I took the hit with the £75 excess against my phone insurance
Well, when I had iPhone 4S, Apple replaced my iPhone 2 times even if was hardly scratched and dented. They don't repair iPhones, they replace them, which is a great thing. SONY and other companies should learn from Apple.
Same case f##k Sony
My z2 was water damaged and now they are f##cking with me asking me to pay 400$ for new z2 f##k them
I don't think any company including apple covers physical damages under warranty. Friend of mine also broke her S4 screen from keep it in her jeans pockets which she had to pay for repair. I also dropped my Z2 and broke the screen but luckily I was able to claim it on insurance and they sent me a refurbished device as a replacement. Water damages also fall into physical damages and won't cover under warranty.
kamalmawa said:
I don't think any company including apple covers physical damages under warranty. Friend of mine also broke her S4 screen from keep it in her jeans pockets which she had to pay for repair. I also dropped my Z2 and broke the screen but luckily I was able to claim it on insurance and they sent me a refurbished device as a replacement. Water damages also fall into physical damages and won't cover under warranty.
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Here in Africa, Samsung covers both Water Damage (Replacing Motherboard) and Screen replacement, any of the 2 or both of the same. TWICE!! Over a period of 2 years. This including Regular warranty you get, for 2 years also.
I don't think anyone really covers physical damage. Too many people have the story of, "I had it in my pocket and suddenly it cracked." though they're too ashamed to admit they simply dropped it.
Also, are you talking normal warranty, or Sony Care purchased warranty? I bought the Sony Care warranty and the guy told me I could smash my phone right in front of him, and he'd simply hand me a new one. I phone that's waterproof, I have my doubts. That was mainly the reason I purchased the Sony Care.
Xaroc8 said:
I don't think anyone really covers physical damage. Too many people have the story of, "I had it in my pocket and suddenly it cracked." though they're too ashamed to admit they simply dropped it.
Also, are you talking normal warranty, or Sony Care purchased warranty? I bought the Sony Care warranty and the guy told me I could smash my phone right in front of him, and he'd simply hand me a new one. I phone that's waterproof, I have my doubts. That was mainly the reason I purchased the Sony Care.
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I am talking about the normal Sony warranty (which is called "Sony Care" over here - no joke).
I'm really disappointed, even though in a way I can understand them (a lot of people will claim the phone got broken by itself), but on the other than: I had two of the devices not working after just a few weeks of usage, so I'd expect a little bit more instinctive feel from Sony to say "OK, send us both your phones and we'll repair them".
Google replaced the cracked screen on my Nexus 4 without a hassle! I even had the new one here before I sent the broken on back!
They didn't even ask what has happened to the device, even though it HAD some signs of wear allready - not like the Sony which looked brand new!
Another funny story is, that on the UK the BBC reported about the problems on the Z-series and Sony offered all UK-customers to replace their broken screens - but only in the UK, because it was on TV there...
This happened to me too! I sent Sony a mail about repairing or replacing the phone and one Month later they said no because a 3rd party company had repaired the phone while i havent repaired the phone yet?! I repaired the phone and now it isnt waterproof anymore.
After seeing so many posts about how terrible Sony's customer service and repair centers are, I was determined to find a fix for my phone and only come crawling back to Sony as a last resort. Here's what happened:
The top speaker of my phone became much quieter than the bottom speaker. It was only playing sounds at less than half the volume of the bottom speaker. I tried rebooting, resetting, and using Sony's PC companion to repair and reinstall new firmware. Nothing worked. I called Sony support (USA) and told them all of the above. They gave me an RMA#, I mailed my phone to them, and prepared to wait up to 14 business days. Surprisingly, my phone was returned to me in just 7 business days, which meant it spent 6 of those days on a truck an only 1 day at Sony's repair facility in Texas.
The phone was packed very nicely and came with a single piece of paper listing the parts that were replaced. The list basically included the entire exterior of the phone (front, back, and all four sides). It looks like a brand new phone! I turned it on and to my disappointment, they had upgraded my phone from 4.4.4 KK to 5.1.1. LP. I had intentionally stayed on KK because of the battery life and greater control of notifications. I figured this was no big deal though because I could just flash the backup I made before sending in the phone for repair. But another surprise - the phone is no longer rooted! Well, at least the top speaker works properly again. It's so loud, it made me think speakerphone was turned on the first time I made a call. Didn't realize how bad it had become...
(3) Takeaways from this experience:
1. Sony honored my warranty despite the phone being rooted
2. Sony repaired my phone to a like new condition
3. Sony did this in less than a week
Now it's time for the next test - how long can I use the stock ROM before I can't take it anymore and root? I give it about a week...
Had the same experience, and same issue about the earpiece actually, among others. It took them only a few days and it looked like they sent a brand-new phone.
Sent from my GT-I9100G using Tapatalk
They sent mine back in the same box, by itself, and the problem with the audio port happened again after one month.... Probably that USA support is better than UK
I bought the extended warranty when I got my Z3 Compact from the Sony store. Headphone jack issue came up and I called Sony support. They were going to send me a replacement phone in a couple of weeks. I got a call one week later saying they were out of stock on the phone but offered to send me a check of $529.99, the price I paid for my phone and also keep it. Needless to say I took the offer and I now have a Z3C that I bought for $79. In the US btw.
I also had a success story with their service :
my front screen was separating itself from my phone slowly but surely. So I had a gap of 1mm between the screen and the body of my phone at the left top corner. So I emailed them, they told me to sent my phone to the repair center, I did it (had to pay the post fee) and it came back with three sheets of paper with all the stuff they replaced, from the glass to the plastic corners including the SD card holder and the flaps and a lot of small stuff (like small screws)
They were pretty quick, quicker than the delivery (they used DPD, but those are sooo bad, awful.)
NB : I first unrooted my phone before sending it back.
PS : on a side note, do you have any figure concerning the battery life of 4.4 vs 5.1 ? I'm a SlimRom user and I find that battery life was better a year ago, but I'm not sure if it's just subjective or if it's actually the case. I'm also unsure whether I wouldn't be better off if I were on real stock Rom, because I noted that I'm loosing a lot of perf with SlimRom (Antutu dropped from 51k to 38k, e.g)
I purchased mine from ebay and i think the person selling it knew of the sudden death issue that was causing a lot of issues with this phone. I was unaware after purchasing but soon found out after my phone wouldn't turn on and would randomly turn off. I did some research on the issue but could never resolve as it had a bad chip or something, i forget. I looked into the warranty & it was still under warranty (don't think the person who sold it knew the phone was still under warranty) i sent it in and they replaced it with a brand new phone. I bought it cheap on ebay & got a brand new phone out of the deal, so i'm quite pleased to say the least.
i sent my phone to sony twice with single warranty.. and for the second time the phone was unlocked.
Sent mine in 1.5 weeks ago because the vibration alert wasn't working correctly anymore - mechanical issue. Would work for a while when applying pressure to the phone at a certain point so obvious loose connection.
Got it back, issue fixed.
Mate of mine has a faulty audio jack. I had made him a little guide what to do since I did the process before. Might as well share it here. We live in the Netherlands.
Hi,
These are the steps you will have to do to get your phone fixed. Good luck.
1. Make an account on this page
https://account.sonymobile.com/nl-NL/#/signin
2. Find your IMEI number of the phone. This you can find*
Settings>About Phone>IMEI information
3. Register your product on the sony website
4. click on support, there it will show your warranty period. (mine says*GARANTIE VOOR: 05/01/2017)
5. send an email to*[email protected]*and specify your problem and the following details:
problem:*
faulty audio jack
Model:*
Sony Xperia Z3 Compact
IMEI:
phone number:*
address:*
6. Wait for the service ticket, and send it to sony. 1-2 weeks.
Doei!
I had to send my phone two times. First time the sd card slot spring had problems. The second time was also about the audio jack, which sony bricked during the first repair. Ever since the back panel doesn't stay put. Still, all other internals got fixed. All without a proof of receipt. This is a second hand phone.
Sent from my D5803 using Tapatalk
Success story here in the UK too.
Magnetic charge port got pulled out of my Z3 compact by the Magnector X-202 charger (had been using it for a year) was still within my 2 year warranty. Sent off to Sony and they collected it, replaced the screen (even though there was nothing wrong with it) & the whole casing and sent it back all within 7 days. I thought they'd just stick another magentic charge port in and be done with it. Don't know if it's a coincidence or not but the audio sound louder and better since the repair too, but that might just be due to using my old HTC Desire as a temporary phone.
Very happy with the service.
I had a similar success replacing mine after it got water in it despite all the flaps being closed. It was still within warranty. It took a few weeks because it needed to be tested, but they honored it and sent me a new unit. I suspect it was because I also had a Magnector charger that pulled the magnetic charge port out of the phone. Probably broke the water-tight sealing. All things considered, even if you don't know if it will be covered, go ahead and ask anyway. You might be surprised.
Hey,
also a success here. Send in for warranty with a fault headphone jack, low volume Speakers and a Connection error from pc to phone. Got a complete new model (ist also locked ) yeah
I purchased the phone from Sony Online in Dec-2014 w/ 2yr extended warranty, phone back is now separating from phone. I emailed Sony Support, they said phone was past warranty (WTF?). I phoned them, support said they don't have enough parts to fix phone so they will buy out my 2yr warranty. I'm getting my $$$ back.
itsmeinarizona said:
I purchased the phone from Sony Online in Dec-2014 w/ 2yr extended warranty, phone back is now separating from phone. I emailed Sony Support, they said phone was past warranty (WTF?). I phoned them, support said they don't have enough parts to fix phone so they will buy out my 2yr warranty. I'm getting my $$$ back.
Click to expand...
Click to collapse
How do you plan to fix your phone, or will you just use the money toward an upgrade?
Sent from the only flagship device that can fit in my hand... Sony Experia Z3 Compact
PuffDaddy_d said:
How do you plan to fix your phone, or will you just use the money toward an upgrade?
Click to expand...
Click to collapse
I respect Sony Support (they treated my right on PS2, Camera and now Phone). That's why I went with a Sony phone. Not sure when I'll replace my phone, the case holds it together. I figure it'll be good for 2 more months .... see what new phones are out.
I also sent my phone for repairs on July 13, 2016.
The SD card socket was broken mechanically, the memory cards wouldn't stay inside.
They sent me a completely new unit on July 26, 2016 after only 10 working days.
Since now they're selling the Z5, I think they prefer just to send a new Z3C than to waste time trying to solder/desolder parts.
Ketoth said:
I also sent my phone for repairs on July 13, 2016.
The SD card socket was broken mechanically, the memory cards wouldn't stay inside.
They sent me a completely new unit on July 26, 2016 after only 10 working days.
Since now they're selling the Z5, I think they prefer just to send a new Z3C than to waste time trying to solder/desolder parts.
Click to expand...
Click to collapse
Lucky for you...I have the same problem and they ain't doing sh*t about it...in Kuwait btw...where r u located?mine is still under warranty btw....
subinsg said:
Lucky for you...I have the same problem and they ain't doing sh*t about it...in Kuwait btw...where r u located?mine is still under warranty btw....
Click to expand...
Click to collapse
I'm in Germany... but did you apply directly from the Sony Mobile website? (link here)
I registered my phone online with the IMEI when I bought it.
Then I just logged in, clicked "Repair" under my devices and they sent a box directly to my house.
I packaged the device, sent it by post and they notified me when they received it.
Hopefully you can also get good service over there!
Good luck
Ketoth said:
I'm in Germany... but did you apply directly from the Sony Mobile website? (link here)
I registered my phone online with the IMEI when I bought it.
Then I just logged in, clicked "Repair" under my devices and they sent a box directly to my house.
I packaged the device, sent it by post and they notified me when they received it.
Hopefully you can also get good service over there!
Good luck
Click to expand...
Click to collapse
So much for online repair...?
My magnetic charge port has come out again after being repaired in April this year. Sending it off for repair again, hopefully will go as smoothly as last time.