Hi Guys Just a note If you have Problems with the Hero Screens
After Almost a Year of Using and flashing my Hero, My screen started Jumping and the bottom right keys were impossible to type and I almost gave up hope for my Hero.
Resetting the device and going back to the original Htc rom would solve the problem for a while but I still got it back after a few days
So this is what I did......
Unrooted phone to Original stock Rom and took to my tmobile retailer Uk ( mine is locked to Tmobile Uk) and asked them to send it in for repairs, but the guy didnt really seem intrested to send it as it was over a year and might be out of warranty.
But his supervisor advised him to send it for repairs and did tell me they might charge me for the repairs ( they would let me know before they repair it) even though I had still another 4 months to go in contract, so I took the chance and sent it.
Within a week phone was back with a brand new screen and updated software and I believe they changed the lens as well and no charges
So 5 stars to Tmobile UK for getting my phone back to life and a brilliant after service and I dont even feeli like rooting it anymore at the moment
So do get in touch with your Provider for a repair you never know as I have seen that a lot of hero do have a screen problem
Best of Luck to your guys....
Related
i sent of my phone with a keyboard that was sticking
due to me dropping marmalade onto it
anyway i told them, that the keyboard din't work, i was having problems with call quality, and there was cosmetic damage
t-mobile agreed to fix the keyboard for me, and that only
so i sent it off
an 2weeks later
it came back,
with a new screen, new mainboard, new case, new stylus, new batter, new battery cover
everything on it is new
so much so, then have sent me a certificate to confirm that my IMEI number has changed due to the ammount of work done on the phone
at the time of sending it off, it had a hungarian windows mobile 5 rom on it, as i couldnt find a english version at the time of downgrading
so t-mobile, reflashed it for me
so if anyone is with them, i would recommend if you have any problems
phone up
and tell them you want it fixing, and don't lie to them, just bend the truth a little, and maybe you will get as lucky as me
plus i was also told, all MDA vario's from t-mobile have a 24month warranty with t-mobile
=D
aye they did a similar thing with me. before i got into xda-devs i had some righ5t probs with me hermes.
well i took the first one back and then they replased that. cant remember the fault mind. that one went wrong so they replaced that and then this next one went wrong again! called them up complaining and apparently if they repair a phone 3 times you can ask for a totally different phone to replace it. asked how much the kaiser would be and they said 30 quid and could be with you tomorrow. i was a very happy man and now i got a hermes and a kaiser!
they never asked for the hermes back either so always a bonus eh.
so any you guys got any probs out there even if its tiny get on the phone to t-mobile. could soon have a kaiser for 30 quid!
I work for T-Mobile and it's HTC policy to replace rather than repair a faulty unit under warranty.
As long as the engineer who looks at it doesn't determine it as damaged they always send out a refurbished unit.
sweet
so new fone
an hmm, yh i think the screen is going a bit unsensative on this one
*wink*
lol kasier for £30 ull be my new years gift
haha
Ok, need a bit of help to know how much repairs will cost...
My phone got sent back 3 weeks ago to HTC via Carphone warehouse to have screen replaced as it had the known issue with the "oil" effect and the screen not responding
Upon it being sent back, HTC have now held my phone, waiting responce off myself saying that "illegal firmware" is present on the phone and it will require a motherboard replacement and has had the warrant fully voided.
I dreaded this senario as I thought this could be the case, as I had one of Duttys firmwares install but couldn't revert back before I sent it due to the broken screen.
Anyone got any idea of cost? or ways of working around this issue and getting the to think it still is warranty covered?
I am so gutted and upset, really can't afford a new screen and motherboard ! Im guessing it will be costly?
Aside from this do you feel HTC have grounds to be able to refuse to fix a hardware issue and say it needs a new motherboard to correct the "illegal firmware" before they will ever consider looking at the damaged screen?
Anyone have any ideas of info? It's a real shame HTC have this attitude, it's just putting further limits on allowing there device to be used to full potential
Moved out of development
My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?
smeddy said:
My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?
Click to expand...
Click to collapse
Well it's took them to the 28th day to respond with this message about it being "illegal software" after another 8 day it took carphone warehouse to send it to HTC repairs... So it's already been over a month since I last had my phone... Im just worried that if I hold out and argue, it's going to add another month onto the wait, and then my phone will have been gone for such a long time.
I might just ask them how much do they think the repairs cost for the Motherboard, but then I envisage them saying along with motherboard, they will want cost for a new screen too !!
My edvice is to take your HD back and gave to any phone repair shop , they are able to replace screen, as for software ,once you have screen fixed you'll be able to flash again and use it , new screen don't need any software to run . I know that as fact because I work in phone repair shop .This is cheapest solution for u because HTC will definately charge you for foulty screen plus motherboard , and that will cost you almost the same as buying new HD.Sorry for bad English.
if you can get it back and cant work out the keys download mymobiler, It auto installs to ppc when connected
As mentioned, get it back and have it done locally...you don't have time for HTC's games!
As already stated by a few people, your best advice is to ask for it back and get a screen replacement locally. Also, for them to say its needs a new motherboard seems a bit 'over the top' as well!
Does HTC have a centralised device blacklisting?
If not he can get it back and flash factory ROM and give it in a different service centre.
BTW HD screen is toooo delicate, a guy who broke it with pressure against his chest wall in a crowded train, got it replaced, don't know costs but they flashed factory ROM for him and warned him that illegal ROMs not only voids warranty but they may refuse to service the device.
BTW replacing motherboard for ROM flashing is too harsh a punishment IMHO.
Phone is in your hands now and does phone power on normally ? If it is , just flash back stock SPL and ROM via PC. After that send again to htc repair centre (send it by some friend, not you)
UPDATE
Spoke to Carphone warehouse, who further read me the message HTC sent them, then realised that HTC contact them over 21 days ago about this responce, but nobody updated me.
They then transferred me back to my local store, saying they have no idea where to go next.
Who then passed me onto a contact directly at Carphone Warehouse repairs centre near me.
Spoke to a guy there who was very helpful.
He got HTC on the phone, who were argueing about the Firmware. Refusing to do any further work, untill screen is replaced.
Now HTC are awaiting my phone call, they have given me my IMEI number and said I can contact them to try and disscuss this further.
Fingers crossed.
This makes me a bit hesitant about installing new rom on my brand new Touch HD.
I am so lucky that I live in Germany...
No such problems... in the first six month, THE SHOP where you bought it HAS TO PROOVE that the cooked ROM is really responsible for the hardware failure.
After that you still have another one-and-a-half years where you can easily proove that a simple ROM isn't able to kill the display in this manner.
If this was my case in my country, I would have set them a deadline to repair, bought a new phone and sued them for compensation.
Can't believe your case... but if you are really depending on the manufacturers guarantee, then... good luck!!! Don't you have any warranty claims (in USA?) against Carphone Warehouse as seller itself?
hey make sure you get the screen sorted them downgrade, HTC want to charge me 151 for a new motherboard
I've had my HD2 for just over a year and the touchscreen stopped working as for so many others. Mine is in pretty much original condition and I think all I put on was the CHT screen editor.
Did a factory reset while on the phone with customer support and problem was still there. Do any of you have any experience with the warranty department as far as what they see as a out of warranty device due to any software on it that isn't original? I don't want to send it in only to hear that it's out of warranty because of the screen editor or something like that as they'd still charge me $25 just to look at it and get it back.
Would appreciate any input. Thanks
as long as it is back to stock (no hspl) and the rom on it that it should have, i wouldnt have anything installed when you send it back, then they should be ok,
Demon_man said:
as long as it is back to stock (no hspl) and the rom on it that it should have, i wouldnt have anything installed when you send it back, then they should be ok,
Click to expand...
Click to collapse
Yup, think manufacturer wise I would say.
The more it looks like it comes fresh out of the box the less they have a reason to say that it something you did.
I also recommend the most up to date rom from HTC (check the website and with your serial number) and flash that. I had that issue with my Touch Pro which still had the original rom, but with a hardware issue. They sent it back with 'fixed' and a newer rom. Had to sent it back again because it was the motherboard.
Good luck and a speedy repair for the HD2!
Hi,
Did HTC repair your hd2 under warranty? My touchscreen isn't responding either, and i'm curious wether HTC will repair it under warranty. The device is about 18 months old.
jordy1990 said:
Hi,
Did HTC repair your hd2 under warranty? My touchscreen isn't responding either, and i'm curious wether HTC will repair it under warranty. The device is about 18 months old.
Click to expand...
Click to collapse
Had to send mine back in last year for the same problem(screen unresponsive); just reflash it to a stock rom and they won't have any problem(there's a 24 month warranty in the uk at least on HTC products).
Just about to send it in again as the microusb port has became unreliable.
Sent mine back last week after weird problems. I flashed the stock rom using my serial from the HTC website but still couldn't get into bootloader. Then I flashed HSPL and managed to get stuck on the O2 screen - so somewhere between the stock rom and HSPL - it could have gone either way but I had to bite the bullet and sent it back to HTC with my fingers crossed.
I kept my HD2 immaculate, so maybe that helped - not a mark or slight scratch on it in over a year and it looks like they've come good for me. I was in the process of getting it ready for ebay to fund my (already purchased) Sensation when it all went tits up so I'm made up they've been so good. I guess it depends on who you get, how you speak to them, what you've done to your phone and what condition it's in when you send it to them. They ask for a proof of purchase too so maybe it helps if you've had it a while (i.e. not just bought it off ebay in that condition) and you paid reasonable amount of money for it.
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You know I personally sent a rooted phone with a custom rom back to t-mobile that stopped working. I had to because it wouldn't boot at all. They did not charge me even though they said if they find unauthorized software or damage outside of the warranty they would charge me $100. Now I don't suggest you take the chance because they always could charge you. what I would do is simply make sure it's back to stock first before you send it in.
Sent from my Desire HD_2 using XDA App
After reading the horror stories about the HTC repair centre I thought I was one of the lucky ones.
The touchscreen on my HD2 completely failed, rang the repair centre at around 11.00am last friday and they collected the phone the same day.
6 Days later my repaired phone is returned, on unboxing and inspection I notice that all 4 of the screws used to hold the phone together under the battery cover are missing.
I now have had to raise another ticket request, return the phone yet again tomorrow and wait probably another 6 days for its return
Is your HD2? TMOUS? Or EU? If it's TMOUS if your still in warranty you could just get a brand new one. Honestly the HTC Repair place sucks, a friend of mine wanted his Nexus One repaired and it came back without a battery D:
its a EU version
blahblah13233 said:
Is your HD2? TMOUS? Or EU? If it's TMOUS if your still in warranty you could just get a brand new one. Honestly the HTC Repair place sucks, a friend of mine wanted his Nexus One repaired and it came back without a battery D:
Click to expand...
Click to collapse
That's because you are supposed to send it without any battery, sim, sd card, battery cover, etc.
I personally had an HD2 repaired by HTC because of the overheating issue which would freeze the phone and was pretty impressed overall. They repaired (replaced the main board) and sent it back the same day. They didn't charge me for international shipping despite being in Canada.
A few things did go wrong though they almost sent it to the wrong address. (made a mistake with my address on the phone originally)
Also the phone I sent was unlocked but when I received the repaired phone it was locked. They unlocked it but had to wait several days for the unlock code.
Hi Xda would be really helpful if anyone could help with this one.
Bascially my cuzon bought a Note 4 on Ebay and when it came shortly after we discovered he was having major issues with the phone he was losing 3G and 4G and sometimes texts would go and sometimes they wouldn't.
Anyway we took this up with the buyer who said he would send us another one once he had received this one back. We sent the device back and revived the same one back i knew this when i compared the imei number. This was about 6 months ago since then the case has gone cold Ebay has done nothing and the seller and disappeared, after taking this to trading standards they have hit a brick wall. They are still trying at the present time but they have told us that we are stuck with the device.
When i spoke to Samsung about these issues they told me something interesting that the device was a none-UK device and im pretty sure non-EU.
So my question is this, is there anyway that this issue could be fixed. The device works brilliantly apart from that, i was thinking (Although not sure) Would flashing a UK stock rom work or anything along those lines.
Any help would be greatly appreciated.
Jacko