Hi Xda would be really helpful if anyone could help with this one.
Bascially my cuzon bought a Note 4 on Ebay and when it came shortly after we discovered he was having major issues with the phone he was losing 3G and 4G and sometimes texts would go and sometimes they wouldn't.
Anyway we took this up with the buyer who said he would send us another one once he had received this one back. We sent the device back and revived the same one back i knew this when i compared the imei number. This was about 6 months ago since then the case has gone cold Ebay has done nothing and the seller and disappeared, after taking this to trading standards they have hit a brick wall. They are still trying at the present time but they have told us that we are stuck with the device.
When i spoke to Samsung about these issues they told me something interesting that the device was a none-UK device and im pretty sure non-EU.
So my question is this, is there anyway that this issue could be fixed. The device works brilliantly apart from that, i was thinking (Although not sure) Would flashing a UK stock rom work or anything along those lines.
Any help would be greatly appreciated.
Jacko
Related
I have have been having a microphone hardware issue and am having to send my phone back to HTC. Has anyone had any experience sending their phone back what kind of turn around time is it? do they fix your phone or send you a refurb?
BTW I am in the US
Thanks Dave
Expect it to take at least a month from experience!
change of thought
The problem has seemed to have disappeared. I was having issues with people being able to hear me. like they would get every other word as an example. But after getting through tech support and all the joys of finally getting an RMA #. I haven't decided if I am going to send it back or not?
any thoughts
am currently running ATT version of WM6
btw
update
just an update, talked to a couple of people around the area and they have been having issues for about a month also. they switched to 3g about the first of dec. and that is when my issues started. I went to the ATT store and they replaced my sim so far so good so the phone is staying put for right now. I will post again if the problem comes back.
Dave
change of plan
Well after a little conversation with the ATT people, they are sending me a new phone. guess HTC wasn't the way to go.
My experience (just for the sake of the original topic) was i sent my Tytn to HTC (UK) and within a week i got it back with the screen alignment issue sorted. Nice.
For those of you that have gone through warranty was the device you got new or was it refurbished? Because I've been having freezing issues, loss of 3G and things like that so I called. T-mobile and the guy said it would be most likely new since the HD2 has been out for only a month and takes awhile to get a device refurbished.
KidTech said:
For those of you that have gone through warranty was the device you got new or was it refurbished? Because I've been having freezing issues, loss of 3G and things like that so I called. T-mobile and the guy said it would be most likely new since the HD2 has been out for only a month and takes awhile to get a device refurbished.
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Don't believe anything these bozos tell you. They will contradict the [email protected] out of each other if you talk with more than one of them... this just goes to show you the technical ability of these people. Keep in mind that they don't carry too many Wm for a reason... they cannot support them since they don't have the knowledge to do so.
If they told you that it takes a while to refurbish them because the device has only been out for 1 month, you can go back to them and say "how about you get someone from Europe to help you guys out a bit? They have had the device for a lot longer and still have been unable to solve th issues"
Thanks for the input, i agree with your I asked the guy when a software update will be handed out, he said Microsoft is working on a update and they will hand it out. I was life wtff? But anyone else know? Also how do i reset my phone and back everything up?
I was also told that the HD2 was too new to have refurbished ones sent out. When I received the replacement I was disappointed with the packaging. It looked like it had been handled carelessly. I'll probably keep my original since new sim card installed haven't had any problems. Still have couple more days to decide.
While they may not have any/many phones available that have been "refurbished" (repaired due to some fault), I know they have a ton of phones that were returned but didn't have any issue requiring repair. These are referred to as "NIF" (no issue found) units, and can find their way into the replacement-unit pipeline much quicker than ones that get refurbished.
I suspect that's what whodanu got, and what many others will get. The units get a simple hard-reset and wipe-down essentially, and then certified to ship back out to people who need replacements.
Hi Guys Just a note If you have Problems with the Hero Screens
After Almost a Year of Using and flashing my Hero, My screen started Jumping and the bottom right keys were impossible to type and I almost gave up hope for my Hero.
Resetting the device and going back to the original Htc rom would solve the problem for a while but I still got it back after a few days
So this is what I did......
Unrooted phone to Original stock Rom and took to my tmobile retailer Uk ( mine is locked to Tmobile Uk) and asked them to send it in for repairs, but the guy didnt really seem intrested to send it as it was over a year and might be out of warranty.
But his supervisor advised him to send it for repairs and did tell me they might charge me for the repairs ( they would let me know before they repair it) even though I had still another 4 months to go in contract, so I took the chance and sent it.
Within a week phone was back with a brand new screen and updated software and I believe they changed the lens as well and no charges
So 5 stars to Tmobile UK for getting my phone back to life and a brilliant after service and I dont even feeli like rooting it anymore at the moment
So do get in touch with your Provider for a repair you never know as I have seen that a lot of hero do have a screen problem
Best of Luck to your guys....
I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device
in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days.When I talked to the HTC Customer Care chat couple of times and they said yesterday that it will be finished tomorrow (not sure if they meant Saturday). They had said the same thing 3 days ago as well :| So my question is this: is this kind of delay of 3-4 days expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty).
I am wondering if something to do with the s-off and the network chip having issues could have them spend extra time on verifying tamper status etc. Is this a possibility
AnDruid said:
I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days. So my question is this: is this kind of delay expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty people).
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They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png
Garmig said:
They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png
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Thanks, this looks interesting. I had talked to the customer care twice on chat (I updated the first post). Maybe it does take a few days, though the customer care said that it will be done in one day on Wednesday :|
I guess it might have been better to go for the $29 replacement where they send the device to me first.
I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?
5i1v3rStorm said:
I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?
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It worked out fine in the end. No questions were asked to me regarding the phone, or unlocked bootloader/tampering etc. However I had to followup with customer care on phone and had to wait a bit for them to send the replacement back. They said they are having trouble with stock.
PS. Sorry, I have a weekly email subscription and did not see your post until I got the email today.
:crying::crying::crying: So the phone was working perfect until I noticed it wasn't charging. No red led nor charging indicator on upper right battery icon, checked chargers and cables but still nothing. So I decided to reset the phone but never powered on again at all. No life,
Nada. No red indicator, vabration, no menus nor bottom tricks. Nothing. Out of experience here what do you suggest? I was thinking of buying replacement charging PCB board and battery but not sure if it would even do anything. Also how would I go about warranty specially with the current zte USA issue? I bought the phone on newegg just before they stopped selling it completely so don't know how to proceed. Any advice greatly appreciated and TIA. Quick update: no type of heat seems to be coming off phone when connected to charger for long period of time.
If the phone is still under warranty they've either got to fix it for you for give you a replacement. It just might take longer than usual. Contact Newegg first, and if unsuccessful with them you can contact ZTE directly. Remember ZTE isn't just a phone brand, they're huge and they have to follow the rules. Also, I've heard for 80$ ZTE will send you a refurb Axon 7 as long as you send them your old phone. That might be an option too. You can enquire with them about that before filing an RMA I guess.
I all so had exactly the same issue. Brand new Axon 7, and it just wouldnt charge. Contacted ZTE right away, it was the day after they got in trouble with USA. They answered back first, but now not a word for 2 weeks nearly, I've written to them several times, since they said they would return to me after consulting with their engineer's, but nothing. And they don't even answer back or anything.
That is not okay to treat their customers like that. Have lost all faith in them. Not our fault they got problems for deals that aren't legal.
WOW!!!!
Oliver Aa said:
I all so had exactly the same issue. Brand new Axon 7, and it just wouldnt charge. Contacted ZTE right away, it was the day after they got in trouble with USA. They answered back first, but now not a word for 2 weeks nearly, I've written to them several times, since they said they would return to me after consulting with their engineer's, but nothing. And they don't even answer back or anything.
That is not okay to treat their customers like that. Have lost all faith in them. Not our fault they got problems for deals that aren't legal.
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WOW so sorry to hear about your experience, I had read your reply before but couldn't get back cause I had to make due with the crappiest LG prepaid phone from Verizon so I'm replying now. My UPS store just called me to let me know they just received it so let's see how that goes. In the last Email they stated it would be a REFURBISHED phone not the one I sent. I hope it's cosmetically new cause that how I had mine. Now my only question is if I should risk rooting it since I suspect that might have caused the damage but still unsure cause it's a common problem even with a stock locked system. All I really want is my backups but don't know how to use Helium. Any advice greatly appreciated.