Database Users

[Q] Screen NOT RESPONDING

Hello everyone,
My hd2 was running fine for the past (when did it come out?) and all of a sudden after putting it into sleep mode (clicking the red button) the screen became unresponsive after turning it on again.
Before, the screen would only be unresponsive only after putting the phone in sleep mode, but now the screen is not responding wherever I am in the phone.
I did task 29 5 times with different roms/radios and no such luck.
I've read in other posts that it's a hardware AND a software problem, and there certainly ISN'T any solutions to the problem.
My question is that has anyone had an partial victories over this problem?
I'm currently in the middle east working and I'll be returning to Texas in a month.
I have a backup phone, the n97... what a wreck, I really hate that phone. If I see another "memory is full" warning, I'll blow my head off.
I guess karma is a *****, last month I was complaining hard about the HD2 (made a huge post... actually) and now it struck out on me, on the worst time.
A tip to anyone who's having a similar problem, use "MyMobiler" to control your phone via your computer, it saved me from losing my new contacts
Also, for the people who replaced their phones, do I need to call ahead of time to get a replacement or would I be able to simply walk into a T-mobile store and get a replacement? (I currently have an ongoing account with them)
Fun Fact: they sell the unbranded HD2 here for 1000 USD

mine started getting the "s.o.d." and requires a battery pull...never happened before and i'm on stock..a hard reset or replacement is in my future!

The battery pull used to worked, but not anymore. I feel that the body glove case might actually have something to do with this, since whenever there is a force pushed on the phone, that force will end up all around the screen and under the buttons.
I'm planning on selling the phone, so I guess it's a good thing. I'll get a brand new one.

Metallic-Force said:
I'm planning on selling the phone, so I guess it's a good thing. I'll get a brand new one.
Click to expand...
Click to collapse
You're planning on selling a touch phone, on which the touch screen doesn't work? Will you tell that to the buyer?
You should be able to exchange it for a new one under warranty.

anyone find a solution to this? I have now bought 2 hd2's that have done the exact same thing, I am on att network so I obviolsuy have no warranty, but this is rediculous, i love the phone when it works, just cant keep buying new phones that fail after 2 months, i now have 2 to send for repair to htc

cjindustry said:
anyone find a solution to this? I have now bought 2 hd2's that have done the exact same thing, I am on att network so I obviolsuy have no warranty, but this is rediculous, i love the phone when it works, just cant keep buying new phones that fail after 2 months, i now have 2 to send for repair to htc
Click to expand...
Click to collapse
what makes you think its not under warranty? its not illegal to unlock and use on another network. if tmous refuse to fix it,(though by rights they should, if you hav e proof of purchase), its still got its manufacturers warranty, it is after all less than a year old. contact htc, the most that should cost is the cost of returning it to them.

Question for those who've gotten replacement

I don't want to clutter the forum with unnecessary messages, but those who have gotten their replacements--what was the situation with that? Were you sent new models, or refurbished ones? (assuming it was possible to tell).
I've got a DVP that's surprisingly crash-free (once in a week of regular use), but wireless sync doesn't work, and I'm apparently out of luck with Tech Support. If I'm going to get a refurbished replacement, I think I might be better off going for a refund again.

Desynthesis said:
I don't want to clutter the forum with unnecessary messages, but those who have gotten their replacements--what was the situation with that? Were you sent new models, or refurbished ones? (assuming it was possible to tell).
I've got a DVP that's surprisingly crash-free (once in a week of regular use), but wireless sync doesn't work, and I'm apparently out of luck with Tech Support. If I'm going to get a refurbished replacement, I think I might be better off going for a refund again.
Click to expand...
Click to collapse
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.

patrickk said:
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
Click to expand...
Click to collapse
Dell sent me a refurb with my original order a week ago, so I don't think they'll be sending out NEW phones any time soon.

orochidp said:
Dell sent me a refurb with my original order a week ago, so I don't think they'll be sending out NEW phones any time soon.
Click to expand...
Click to collapse
Wait, they sent you a refurb phone in fulfillment of your original order? Are they allowed to do that?? I didn't think a company was allowed to send you a refurb product without telling you at the time of purchase.
How could you tell it was refurbished?

patrickk said:
Wait, they sent you a refurb phone in fulfillment of your original order? Are they allowed to do that?? I didn't think a company was allowed to send you a refurb product without telling you at the time of purchase.
How could you tell it was refurbished?
Click to expand...
Click to collapse
There was someone else's data on the phone, there was no initial setup, there were loose screws, and liquid damage to the screen.
Sold as new, no markings on the device or box marking it as refurbished.

patrickk said:
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
Click to expand...
Click to collapse
Interesting. I spoke with Dell Mobility, and I was told that I would receive a new (not refurbished) phone since I'd asked for a replacement within my initial return period.
We'll see anyway. I'm not really going to push my luck with a second full return and another order--especially since I guess, assuming the worst, you could still get a refurbished unit anyway. I'll just have to inspect the replacement model thoroughly. The rep on Dell Mobility I spoke too also seemed to suggest that, if I wasn't satisfied with it, I could get another replacement, since I'd be within the 1-year-warranty period.
Orochidp, given that you got a phone obviously with someone else's data on it for a new order, it seems like that'd definitely be something to explain to Dell.

The touch screen on mine went out and .comy replacement appears to be brand new. I have had it for 4 days now and it has worked flawlessly. No lockups with WiFi, several app downloads regular email account synchs etc. Crossing my fingers that this new one stays stable!

Sooner or later that DVP you have that you think "works flawlessly" will cringe up and crash. I thought my 16GB dvp was perfect for 2 and a half weeks. That was until I started to download some xbox games from market place over wifi and guess what? CRASH! Not only that, I lost everything- including all the music albums I've synced with zune, any and all pictures ive taken with the phone, and all my downloaded games. I lost practically EVERYTHING after it crashed, auto-hard reset and forced me to the set-up screen as if it was the first time I've turned on the device.
I'm having a hard time trusting the DVP again. I don’t know if I want to go back to it. I am surely returning the device.
You may say, "...but mines perfect!" Yes, but mines was perfect as well... I thought. I trusted it, but it pulled a surprise on me out of no where.
So, what does it take for you to be convinced? A crash + auto-hard reset?
I don't know how else you'll be convinced.

Unfortunately, Lemon, just as we can't know for certain what'll happen with working phones, nor can you know for certain what'll happen.
Don't get me wrong, I wouldn't claim that it's a reliable piece of hardware--then again, given my limited experience with it, I'd be reluctant to talk about it's reliability period. I can certainly say that I'm unhappy with my problems, but I can't make a universal statement concerning everyone. Take Twitter--there are people who are going through multiple replacements, and there are people who are on the same phone they got and couldn't care less (except that they mention it--presumably there are people in both groups who we don't know about).
You don't know for a fact that that person's phone is going to fail anymore than they know for a fact that it won't. You can certainly make a prediction based on your experience, but that's no more immediately accurate than a prediction from someone who thinks their phone won't have any troubles. It's not like the RAM issue, where we can concretely point to something at any given time.
Personally, a hard reset is a minor inconvenience, in part because I demand working wireless sync (hence my attempts to replace the phone). The last laptop I bought from Dell was included in a class-action lawsuit, so as bad as this is, it's nothing by comparison.

I got my 16Gb replacement yesterday after getting the run around, I had to escalate the issue higher than Dell Mobility. The phone was brand new in the box with all accessories like the first one.
So far no lockups (knock on wood) but Bluetooth is still flakey. Hopefully an update can fix that.

rsacipher said:
I got my 16Gb replacement yesterday after getting the run around, I had to escalate the issue higher than Dell Mobility. The phone was brand new in the box with all accessories like the first one.
So far no lockups (knock on wood) but Bluetooth is still flakey. Hopefully an update can fix that.
Click to expand...
Click to collapse
Yeah, I had to likewise pester Dell about it--apparently, they were waiting for a shipment of new units before sending me a replacement. Which I guess at least seems to suggest I'll get a new one.

I got a replacement about a week and a half and after closer inspection I believe my replacement is indeed a refurbished device. There are very tiny dents, 2 per side, at almost the exact positions on the top where the metal meets the glass. As though the glass had been replaced. There is also some poor "glueing' and fitment on the back when I slide the front up.
I still have both and just received the waybill to send the original back. Now I am not so sure if I want to send back my new one and keep the refurb. I guess I will call them to verify if it is indeed a refurb.

My HD2 ⋆ 08/10 ✝ 02/11

Ok, i realy dont care if this topic will be deleted or not, but i like to share my experience with my beloved HD2.
Im brazilian and cause of that, im destined to pay a lot of money for devices that cost not SO much in us or europe. For example, ive purchased my hd2 for more or less 750,00 us dollars. It was a lot of money for me, im student and live with a tiny scholarship.
Here in brazil htc is almost totally unknown and sell few devices. The HD2 was never sold officially here, so i imported it. The three first months with it were wonderful. I bought it because its capacibility to boot multi os, customization is essential for me (ios sucks cause of this) and the capacity to run winmo AND android conviced me.
I was online when cotulla post the magldr (30/12) and i was so happy to finally be able to flash android roms and later wp7.
I'm not sure when it started but my device began to show some wierd problems. I remember being using it and suddenly it restarted. And when it restarted it took some resets to be able to boot again. It froze many many times and got hot in the area of mainboard (In some cases it was not so hot, arount 38 ºC). I tried flashing other android roms, wp7, winmo roms and even uninstalling magldr/hspl and flash back the stock rom, but neither works.
So i had two alternatives: Send my phone to us HTC, which could take months to get it back and be subject to high shipping rates or send it to a local technical assistance and lost my warranty with htc. I chosed the second alternative. The phone went two weeks for technical assistance. When I got it back I was informed that they could not fix it. So, after 2 more days trying to make it work correctly I GAVE UP. I spent many of my summer vacation nights trying to this but no more.
I put him back in the box with all accessories and when I put the box cover back seemed to me that I was closing him in his coffin (that's where the idea of the topic title came out). This phone has brought me much joy and fun and it's a shame to have to do this.
So, I hope this never happens to any of you. If anyone thinks it's worth buying it to use some part (the screen is in perfect condition) send pm me.
I would like to thank all who make xda an amazing place. And especially to developers who do this great work to bring us many advantages for choosing the right phone.
Now I have to save my money again to buy another phone, maybe a galaxy s or a x10. But I'll probably buy another hd2 or wait for the next generation of phones with tegra2

I had the same problem. Your mainboard is going to die.

Nedo Ukradan said:
I had the same problem. Your mainboard is going to die.
Click to expand...
Click to collapse
Yes, i tried to flash new roms today and its getting harder to turn it on.
=/

I cant believe that brazil do not have a certified htc warranty repair center?? If your phone is under warranty so why the h are you willing to pay for the repair cost? Where did you buy your phone?? Contact them and they must fix it or the country is retarded.
call Tel: +55 11 4003-0482 ( latin amerika brazil) and demand free repair

Sad to read stories like this. HTC really need to get their global act together pronto...

did you do a task29? could have maybe fixed all of your issues.

prob
same problem here

[RANT] My Sprint Experience (PRL/Profile update problems)

So here's my story, sorry needed to vent some...
After the EB13 update I was unable to do the prl and/or the profile updates. So I take it to a Sprint store during lunch and the lady tells me that most likely they will reset the software and that I can leave me phone there (busy store).
After work I go back to the store and she says they were unable to fix it but can swap the phone. I asked if the phone was refurbished since I can try having Samsung fix it but she tells me "no its brand new".
Later I come home and find out that the phone is actually refurbished. Go back to the store next day and basically assistant manager says they always swap with refurbished devices...the lady that told me it was new said something along the lines of she thought the phone was new because they pull the first available phone which is not true. They also said they can't give me my original phone back because its already been mailed off. So thought I would try calling customer service but they said they are unable to do anything and that this is basically between me and that store.
Also called Samsung and she said they have customers with this issue and there techs are able to fix it as it isn't a hardware issue. So consider Samsung if Sprint is unable to fix the problem and you don't want a refurbished unit.
I'm most likely going to try talking to that store manager and see what they could do for me, suggestions welcome...

If it looks new feels new. Does it really matter? If you can't tell its not new I would say don't worry about it? Now to be a little more helpful they should give you a new one if she admit she said It was new one but she was wrong.
Sent from my second head?

jarnail24 said:
If it looks new feels new. Does it really matter? If you can't tell its not new I would say don't worry about it? Now to be a little more helpful they should give you a new one if she admit she said It was new one but she was wrong.
Sent from my second head?
Click to expand...
Click to collapse
My only concern with the refurbished unit is that it's more prone to having problems later down the line and I will have to pay restocking fees to have the phone fixed/replaced or that it will die on me sooner than a new one would.
Perhaps paranoia though i think thats why most people don't want refurbished units and why they are also cheaper...

Refurbished units are more likely to be bug and defect free than a new phone for the simple reason that they've been double and triple checked before shipping back to Stores for replacing defective phones.

jojo08 said:
My only concern with the refurbished unit is that it's more prone to having problems later down the line and I will have to pay restocking fees to have the phone fixed/replaced or that it will die on me sooner than a new one would.
Perhaps paranoia though i think thats why most people don't want refurbished units and why they are also cheaper...
Click to expand...
Click to collapse
That's the reason why the store manager at the store (coporate) near me gave me a new one out of the box and gave me the box with everything in it also.
His exact words to me where, "I hate refurb phones. They seem to break so much more and easier."
Sent from my SPH-D700 using XDA Premium App

jojo08 said:
Also called Samsung and she said they have customers with this issue and there techs are able to fix it as it isn't a hardware issue. So consider Samsung if Sprint is unable to fix the problem and you don't want a refurbished unit.
Click to expand...
Click to collapse
I know this doesn't help, but I'm posting this information where ever I can to try to save some folks some trouble.
I had a similar issue and the 1st Sprint tech I talked to, told me I'd have to do total reset back to DI18. I decided to wait until later, and then did the 'reset' myself when the time was good. The reset didn't fix the PRL/Profile update problem.
I called Sprint a second time, and the tech reset the switch for my phone which fixed the error. So Samsung appears to be providing correct information (more or less) in this case. The error appears to be in Sprint's switch software.
For what it's worth, I don't blame you for not wanting a refurb'd phone when yours wasn't broken.

Been on my refurb since 3 weeks after launch. Works great.
Sent from my SPH-D700 using XDA App

Funny thing is, I'm guessing that 90% of referbs are phones like the one you brought in. Nothing really wrong with them... they get completely wiped and checked out then back to another customer.

It's possible nothing goes wrong with the phone but the re-sell value automatically takes a hit so when it comes time for me to upgrade I won't be able to get as much out of it

HTC Warranty RMA Experience

I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device
in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days.When I talked to the HTC Customer Care chat couple of times and they said yesterday that it will be finished tomorrow (not sure if they meant Saturday). They had said the same thing 3 days ago as well :| So my question is this: is this kind of delay of 3-4 days expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty).
I am wondering if something to do with the s-off and the network chip having issues could have them spend extra time on verifying tamper status etc. Is this a possibility

AnDruid said:
I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days. So my question is this: is this kind of delay expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty people).
Click to expand...
Click to collapse
They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png

Garmig said:
They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png
Click to expand...
Click to collapse
Thanks, this looks interesting. I had talked to the customer care twice on chat (I updated the first post). Maybe it does take a few days, though the customer care said that it will be done in one day on Wednesday :|
I guess it might have been better to go for the $29 replacement where they send the device to me first.

I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?

5i1v3rStorm said:
I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?
Click to expand...
Click to collapse
It worked out fine in the end. No questions were asked to me regarding the phone, or unlocked bootloader/tampering etc. However I had to followup with customer care on phone and had to wait a bit for them to send the replacement back. They said they are having trouble with stock.
PS. Sorry, I have a weekly email subscription and did not see your post until I got the email today.