Database Users

My Focus is dead, won't charge, won't turn on, strange smell coming from the battery

I just plugged my Focus to my laptop and after a while when I was going to make a call I noticed it was dead. Tried pulling the battery out and then putting it back on and nothing, what happens is that it vibrates more than the usual when I try to turn the phone on, but it is still dead.
Then I took the battery out again, then put it back on, tried the 3 button hard reset and the screen showed a lot of blue lines in the center of the screen and you can see the SAMSUNG logo but not so clearly.
While I was trying everything to solve the issue, I noticed a strange smell coming from the battery and the pins where the charge goes through the phone. But just the smell, no liquid or something similar.
I am in Costa Rica, so I can't take it to an ATT store. Any suggestions? Someone with a similar problem?

I am one of the few other blessed individuals to have my Focus go haywire and stop working. Only difference is mine would do random hard resets, and then eventually it stopped loading into the phone and stuck on the Samsung logo with crazy vibrations going on. I just sent my phone to the Samsung repair center last week.
At this point, you may want to just call up Samsung directly and talk to them about it. More than likely it will be covered under the manufacturers warranty.
1-800-SAMSUNG (726-7864)
Since you’re in Costa Rica I’m not sure how they would handle it, so I can’t help you there.

Thanks for the info. Yes my Focus was working great, I bought it like 6 months ago and not a single issue until yesterday.
I am not sure if I am covered by any warranty, because I bought it through eBay, so I think not even Samsung directly is covering me...
Well thanks for the help!

jaraya13 said:
Thanks for the info. Yes my Focus was working great, I bought it like 6 months ago and not a single issue until yesterday.
I am not sure if I am covered by any warranty, because I bought it through eBay, so I think not even Samsung directly is covering me...
Well thanks for the help!
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SOUNDS LIKE YOU HAD A FAULTY BATTER THAT FINALLY SHORTED OUT. HAVE YOU TRIED TO PURCHASE A NEW BATTERY FIRST AND TRYING IT. yOU CAN GO TO THE CELL PHONE SHOP . COM AND BUY ONE FOR UNDER 10.00. I HAVE 2 SPARES FROM THEM AND NOT A PROBLEM. MAYBE YOU SHOULD TRY ANOTHER BATTERY FIRST.

jaraya13 said:
Thanks for the info. Yes my Focus was working great, I bought it like 6 months ago and not a single issue until yesterday.
I am not sure if I am covered by any warranty, because I bought it through eBay, so I think not even Samsung directly is covering me...
Well thanks for the help!
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If the date of manufacture is less than a year then just call them up and try. I wouldnt mention ebay though.

I am not sure if I am covered by any warranty, because I bought it through eBay, so I think not even Samsung directly is covering me...
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I actually traded my Samsung Captivate with someone for their Focus on Craigslist. I just sent in my Focus last week to the repair center, and apparently it's already ready, and most importantly covered. I think the end of August marks the one year mark of the Manufacturer’s warranty just an FYI.
Just like jaraya13 said below... do not mention Ebay. Just say you received the phone as a gift. I told them my family member could not find the receipt since they purchased the phone 8 months ago

LS1Jabroni said:
I actually traded my Samsung Captivate with someone for their Focus on Craigslist. I just sent in my Focus last week to the repair center, and apparently it's already ready, and most importantly covered. I think the end of August marks the one year mark of the Manufacturer’s warranty just an FYI.
Just like jaraya13 said below... do not mention Ebay. Just say you received the phone as a gift. I told them my family member could not find the receipt since they purchased the phone 8 months ago
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Woww this method sounds good! I am going to try something similar. Thanks a million!

HTC Warranty RMA Experience

I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device
in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days.When I talked to the HTC Customer Care chat couple of times and they said yesterday that it will be finished tomorrow (not sure if they meant Saturday). They had said the same thing 3 days ago as well :| So my question is this: is this kind of delay of 3-4 days expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty).
I am wondering if something to do with the s-off and the network chip having issues could have them spend extra time on verifying tamper status etc. Is this a possibility

AnDruid said:
I have seen a few threads about people going for RMA, like the one for shattered screens, however my specific situation is different, hence starting a new thread with more general topic where may be other RMA experiences can be shared.
I got a good 4 months of decent usage of my HTD Developer Edition M8 which I bought directly off htc.com pretty soon after it was put up on their website. However I started running into network and data issues couple of weeks ago, the phone would just lose network and not even calling would work. I suspect it could have been caused by dropping the phone though it had a TPU case, but probably the metal body does not allow give much shock-tolerance.
After trying a few tape tricks, trimming SIM, getting replacement SIM etc, and still not getting it to work, and finding that the same sim works fine in another phone, I went for RMA with HTC. Finally getting them to understand the problem after couple of hours of chats with their Rep. I went back to stock after doing tamper flag removal, s-on and unrooting. I left the bootloader unlocked as this was a dev edition phone.
So I did the $19 RMA with the option of sending my device in, and them sending a different refurb back once they receive it. They received my device 4 days ago, the status says as much on e2e-tracking-us.htc.com . But I haven't seen any change in the status in these four days. So my question is this: is this kind of delay expected with HTC? or is this an unusual case? What are the experiences of other people here (this is HTC US Warranty people).
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They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png

Garmig said:
They don't update the status frequently, I'm still waiting for my phone. https://dl.dropboxusercontent.com/u/35402724/Screenshot%202014-08-16%2020.18.10.png
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Thanks, this looks interesting. I had talked to the customer care twice on chat (I updated the first post). Maybe it does take a few days, though the customer care said that it will be done in one day on Wednesday :|
I guess it might have been better to go for the $29 replacement where they send the device to me first.

I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?

5i1v3rStorm said:
I'm intrested in how that worked out for you.
Did you tell them the problem might have been caused by a drop? Did they replace the phone for you?
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It worked out fine in the end. No questions were asked to me regarding the phone, or unlocked bootloader/tampering etc. However I had to followup with customer care on phone and had to wait a bit for them to send the replacement back. They said they are having trouble with stock.
PS. Sorry, I have a weekly email subscription and did not see your post until I got the email today.

So the repair centre have sent my phone back...

Hello
First post here, go easy on me.
I've had my Nexus 6P for about 18 months and the battery life is becoming a bit of problem (not again right?), admittedly I do charge it whenever I can but that's because the damn thing gives me something like 2 hours of on-screen browsing time. Lately it started to shut down at 30% too so I basically can use the phone for about an hour from full before dies.
I spoke to Huawei and surprisingly the phone is still in warranty and they got me to send it back. 5 days later today, I got my phone back, thinking they would change the battery, however the analysis says they did a software update and 'screening'. I turned on the phone it's been reverted back to 6.0.1.
Now here's the dilemma:
1) Do I keep this version and see how it goes? Perhaps the engineers are trying to tell me this is the best version?
2) Update to 7.1.1, the notification keeps popping up, perhaps they did other software update apart from reverting back to Marshmallow and it should work ok now?
3) just sell the damn thing and get a S8 plus

ph47mf said:
Hello
First post here, go easy on me.
I've had my Nexus 6P for about 18 months and the battery life is becoming a bit of problem (not again right?), admittedly I do charge it whenever I can but that's because the damn thing gives me something like 2 hours of on-screen browsing time. Lately it started to shut down at 30% too so I basically can use the phone for about an hour from full before dies.
I spoke to Huawei and surprisingly the phone is still in warranty and they got me to send it back. 5 days later today, I got my phone back, thinking they would change the battery, however the analysis says they did a software update and 'screening'. I turned on the phone it's been reverted back to 6.0.1.
Now here's the dilemma:
1) Do I keep this version and see how it goes? Perhaps the engineers are trying to tell me this is the best version?
2) Update to 7.1.1, the notification keeps popping up, perhaps they did other software update apart from reverting back to Marshmallow and it should work ok now?
3) just sell the damn thing and get a S8 plus
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Sell. The phone is a mess, doesn't matter what version of Android you're on. Poor, poor QC from Huawei.

And worse customer service, they wont even fix the phone if its out of warrant, even if its only 2 weeks out. you get told to send to 3rd party repair.
They won't touch it.
argh
z

ZooBaAr said:
...they wont even fix the phone if its out of warrant, even if its only 2 weeks out.
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Trust me, if you were in the same position you wouldnt help them. You have 365 days from purchase to state an issue with the phone, and on day 375 there's an issue? Sure, Huawei makes **** products, but they offer a one year warranty, just like every other legit company. It is not 100% their fault.

matistight said:
Trust me, if you were in the same position you wouldnt help them. You have 365 days from purchase to state an issue with the phone, and on day 375 there's an issue? Sure, Huawei makes **** products, but they offer a one year warranty, just like every other legit company. It is not 100% their fault.
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I trusted the company to make a decent product. I understand why you say that and where do you draw the line on warranty thinking, at the end of a year of course.
HOwever.
Generally speaking this is bad business which every other legit manufacturer I have dealt with has understood as well.
I have had cars, appliances even houses repaired "Out of warranty" because they were JUST out of warranty.
To be fair I had been experiencing random reboots, usually overnight so I didnt think any thing of it since I was not experiencing anything as bad as some of the other ppl who's posts of disgruntlement with this device litter the internet. So maybe it is not 100% their fault. Maybe.
It seems that the problem with these devices is so bad the rep told me they had recently changed their policy on warranty but he did not know why. I think coherently extrapolating we can come to a reasonable conclusion about the why.
I would have paid some for warranty service as well, thinking that a factory refurb would be legit. Even this small courtesy was not offered , I was told " In this case you will have to contact a third party technician to fix this issue."
WTF? Even LG repaired my Nexus 5 out of warranty for which I happily paid.
But Thank You for giving me this opportunity to clarify the situation.
Zo0

Well over the last few days I have been patiently waiting to see any improvement on 6.0.1, I got 9 hours standby in total, with probably 1-2 hours of total on screen browsing time. This prompted me to upgrade to the latest version and it has been just as bad as when I first sent it off for repairs. So the 'repair' was a waste of time.
Now either S8+ or Oneplus 5 :fingers-crossed:

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.

Warranty support for my Pixel 2 XL is the worst I've ever experienced...

I love my Pixel (and Nexus before it) phones, but based on my most recent experience with the Google "customer support" I think this will sadly be my last.
Like so many others my USB-C port has failed. At this point I can get no data across it and 90% of the time I try charging the phone it either starts cycling charging/not charging or just crashes. Oddly it is able to charge (slowly) when it's off. Needless to say it's been a battle keeping it charged and the inability to use Android Auto sucks.
I opened a case with Google support (July 15th) where I got bounced around 4 times and had to keep explaining the problem to each person. Finally the case was "escalated" to an engineer to determine if the phone should be replaced under warranty. Unfortunately it's not possible to talk to anyone in that department by voice or chat, my only contact has been with "Shane" from google support via Email. I haven't heard back from him in 8 days now and "he" just ignores all my emails.
Amusingly I did receive a support survey yesterday asking how my service experience was... I wasn't exactly nice on it.
BTW, I did buy into the "Preferred Care" scam when I bought the phone (at full retail), but now I'm told that in order to use that I will have to pay the deductible to have my poorly built phone replaced...
</vent>

I should mention that yes, I cleaned the connector. I used 91% isopropyl alcohol and a dental brush to clean it extensively (tried multiple times now).

You tried multiple cables, right? Just double checking.

aoaleman said:
You tried multiple cables, right? Just double checking.
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multiple cables and multiple chargers, including the originals.

DracoDan said:
multiple cables and multiple chargers, including the originals.
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Wow, sorry to read that. Hope something gets resolved.

Luckily over here in my country there is a authorised physical repair shop. Had touch issues with my 2xl.
Sent the phone in on Friday 7pm, got it back fixed on Saturday 12noon. Don't even need to go thru Google web support
Sent from my Pixel 2 XL using Tapatalk

I had the same problem a year in and brought it back to the Telus store. They ended up giving me a new one instead of replacing the port. Apparently it was still covered under the manufacturer's warranty.
I could charge fine but couldn't transfer files or connect to the computer. Strangely I could still use a type c thumb drive and flash ROMs no problem.

I recently RMA'd my phone under the standard 2-year warranty. After the July update, my phone would not charge of the official charger and when plugged in to it, it would turn off the phone. Tried various plugs/cable combos and finally got an old LG plug and cable to charge it. Had to be off and took 8 hours to fully charge.
Used the support option on the phone for a callback. Tried the usual, safe mode, factory reset. Twenty minutes later I received an email with label and details on how to return the phone. The process was easy and they were great about it.
It may be worth talking about how all this started after the July update, there might be something in that to get them to swap it.

lywyn said:
I recently RMA'd my phone under the standard 2-year warranty. After the July update, my phone would not charge of the official charger and when plugged in to it, it would turn off the phone. Tried various plugs/cable combos and finally got an old LG plug and cable to charge it. Had to be off and took 8 hours to fully charge.
Used the support option on the phone for a callback. Tried the usual, safe mode, factory reset. Twenty minutes later I received an email with label and details on how to return the phone. The process was easy and they were great about it.
It may be worth talking about how all this started after the July update, there might be something in that to get them to swap it.
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I think it's too late for that, I already told them it started after getting my phone a tiny bit wet... Even though it's supposed to be IP67 rated and I made sure it was dry and waited ~8 hours before trying to charge it!

I have had the exact same problem as you. It was just weird that my USB c to headphone jack didn't work, so I just chalked it up to it being something wrong with the connector. but I plugged it into my Samsung Galaxy note 9 and it worked fine. I then had an issue with the charging, I had it plugged in the whole time and look at it a little bit later and it's completely black. I have to hold the power button down for 20 seconds or so and eventually it would power back up but the battery would be dead. So I assumed it was a bad cable so I replaced the cable and even started using the one that came with it. Well after upgrading to Android q I noticed that I could see a little bit of burn in. So I read some of the forums about people who are getting replacements for that issue. I went to my pixel 2 XL, went to the settings, and opened up the chat from there. I spoke to someone, and told them that I had a Verizon pixel 2 XL that had burn in and I have never dropped it or had it in water. She had me send a picture of the front and back of it which I did. She asked me where I purchased it. I'm almost positive I purchased it at the Verizon store, but I was not sure so I told her I think it was Best buy but I wasn't sure. She said she needed the IMEI, and once I gave it to her she said the warranty was up in November of 2019. And that she would do a exchange with me. So I got the RMA information and I'm going to send it off. She said 5 to 10 business days is the usual turn around. But I'm in Texas and where I'm sending it to is in Texas as well so hopefully it shouldn't be that long. Hopefully I will get a Google refurbished and not even Verizon one. I just thought I would let you know that you're not the only one having that problem. I just happened to try my luck with that chat portion on the pixel 2 XL and it worked. I'll post back and let everyone know if I got the Google refurb or Verizon

I called Assurant directly on a Friday afternoon. I had a new to me phone on Monday and it was Google's version, not vzw. If it's refurbished, I'm surprised at the packaging it was shipped in.

I had s completely different experience. I was having a problem with one of my speakers not working. I chatted with support and they escalated it. Twenty minutes later I had an email with the RMA information. They put a hold on my credit card for the price of a new phone and overnighted my replacement. When they received my defective one the hold was dropped. I couldn't have asked for a better experience.

Quick question: what happens if Google has to replace the phone but doesn't have a new one (or even refurbished)? Are they going to throw a 3aXL at you and call it an equivalent replacement? I'm just curious if anybody has encountered a similar issue...

JoroBo said:
Quick question: what happens if Google has to replace the phone but doesn't have a new one (or even refurbished)? Are they going to throw a 3aXL at you and call it an equivalent replacement? I'm just curious if anybody has encountered a similar issue...
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You'll get the safe model back. The parts for any device are produced past the end of life of devices so they can be repaired/refurbished. Warranties cover same for same, insurances cover replacement of same/similar device.

I just got my 2 XL replaced for the same reason. My USB port stopped working properly. Issues with charging, data connections, etc. That was actually quite easy to do through the Google Store. After a few minutes of chatting i had a new one on the way and a hold placed on my card until they receive my replacement. What I'm unhappy about is Google sent me a replacement device that 3 months older based on its manufacture date. Basically a first run item. Also my display is not as good as my original which was flawless. The new one is much cooler in color temp.