Database Users

HTC WANT ME TO PAY FOR MB Replacement

HI guys as i reported a few days back my hd died on me so i sent it to them to fix, well theyve got back to me 2day saying that:
"Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair."
they want me to pay 151 sterling for it, what you think shall i pay it? or shall i just buy the dam iphone! its really pissed me off is there any ways around it? is there a way to buy the the motherboard from some where else?

Why isn't the motherboard covered by the warranty? You didn't break the seal did you?

Fallen Spartan said:
If you can't even get phone to start, chances are its a motherboard problem and likelihood is that HTC will just replace motherboard without even looking at whats installed on device. Others have had same problem and they had no problems. However I CANNOT stand by this 100%. It will be a risk!!
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Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.

crajee said:
Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.
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But a custom ROM can't damage the motherboard... And since he is specifically talking about a problem "caused by damage that isn’t covered by warranty" and not "we have to charge you because your warrenty is void" I'm not too sure this is the problem...
I would ask them to specify what supposedly damaged the motherboard that isn't covered by warrenty!

I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.

thanks guys im thinking of getting it deliveryed without getting it "fixed" will only cost me 11 quid, and buy a new battery, is there anywhere you guys would recooment getting a new battery from? im assuming that they have managed to turn on the hd, which i couldnt do and panicked and sent it to them within a day, if i can turn it on ill down grade everything and then take it to tmobile as im covered with issurance

Chainfire said:
I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.
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thanks i mite state this to them they didnt even specifically say how i managed to mess up my MB

i cant even get through to them now seems that all there support numbers are down

You'll find that all companies including HTC will try all methods of getting out of warranty and the fact that you have HSPL on your device (whether or not it was related to malfunction) will be enough for them to void your warranty.
Others have sent devices in and had no problem as device wasn't checked. You have been unlucky.
My device broke at the weekend and seeing as I have 2 HD's I decided it was worth the risk taking it apart. I managed to refix the motherboard due to a faulty loose connection. Took a while to figure it out.
HOWEVER I WOULDN'T ADVISE ANYONE TO DO THIS!!! THIS SHOULD BE DONE ONLY AS A LAST RESORT, AND ONLY IF YOU KNOW WHAT YOU ARE DOING!! ONCE YOU HAVE OPENED DEVICE YOU WILL COMPLETELY VOID WARRANTY!!!!

i managed to get through and spoke to some1 he said that the usb had something to do with the motherboard failing, im gona try getting it sorted through insurance, they are going to send me a more detailed reason for them charging me for repair, ill post it as soon as i get it

just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards

scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
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Please let us know HTCs answer - I'm really curious to know what they have to say to your letter!

will do

scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
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Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!

I have sent similar letters in the past - never receiving a response though.

Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?

Fallen Spartan said:
Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!
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didnt think of that dam!

Chainfire said:
I have sent similar letters in the past - never receiving a response though.
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realy? what did you write? if we make enough of a racket they have to respond 1 day

meandu229 said:
Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?
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if you send it to them make sure you reflash the stock rom, i would have but the phone wouldnt turn on now there screwing me, so along as your phone works, reflash the stock rom and then send it

scar88 said:
realy? what did you write? if we make enough of a racket they have to respond 1 day
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Who says they have to? They make enough money out of us already doing what they do. Why do they need to change? I'd be surprised if you get a response (though if you do, post it). I'd imagine they will just stick to what they previousy told you and state warranty is void due to illegal rom installed

HTC Service/Labour charges

Hey,
I'm in the UK.
I've got a bit of a problem. I brought a HD from eBay, and when I got it, it wouldn't turn on.... several replacement chargers and batteries later, it just won't power on... the charging light won't even indicate any activity.
My real problem is that the phone was shipped with a 6.5 ROM on it (which I knew about).
My question is, does anyone know how much HTC are likely to charge once they find out that its got non approved software running? I went through the returns process, and saw on the T&C's that they will charge for repair, servicing and labour charges if the phone is running 'non approved software modifications'
I am going through the dispute case with PayPal and the seller, but I'm just keen to get a resolution soon, as PayPal won't have a response 'till mid October.
Cheers,
Glen

Why not flash a stock rom then return device for repair as no non-approved software would then be on device?
Stock roms can be found here. Guide to flashing here.
If your having any difficulty flashing, post your query within flashing thread.

re: krowboi
Can't answer your exact question re: service charge but very well timed post as I was sending my device back this afternoon with modified software on it so thank you for the heads up.
I did call HTC this morning and queried if modifed software would invalidate the warranty and the message was their labs would diagnose the device to determine the fault and if the modifed software caused the fault then yes I would be liable.
Too much of a grey area so I will be reflashing with the stock ROM and sending back for repair.

gktk said:
re: krowboi
Can't answer your exact question re: service charge but very well timed post as I was sending my device back this afternoon with modified software on it so thank you for the heads up.
I did call HTC this morning and queried if modifed software would invalidate the warranty and the message was their labs would diagnose the device to determine the fault and if the modifed software caused the fault then yes I would be liable.
Too much of a grey area so I will be reflashing with the stock ROM and sending back for repair.
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If you have HSPL flashed, you will probably be charged. In another thread, a guy received a comment back from HTC that HSPL was the main cause for the main board failing - whether this is truc or not has not been prooved.
I had to return my phone that had HSPL - however as the main board was completely dead - ie the phone would not boot, they just replaced the main board. I now only flash with SPL - it gives a much easier path to get back to stock rom if any issues start occuring.

You have bought a phone on eBay that on delivery, did not power up. Then spent money on batteries and chargers, and the phone still won't turn on. Now you want to spend money on repairing it?
I would imagine after shipping, parts etc that your bill from HTC will not be too far from the price you paid for the phone. So if I were you, and desperate to have a working HD, I would be looking for another on eBay and waiting for Paypal to refund you for this one.

From my experience in the U.S., they will charge you more than you paid for the phone to reflash an original ROM. They always say that the motherboard has to be replaced.
Great phones, but their service is based on Mafia principles.

Thanks for the replies.
Think I'm going to wait for PayPal to do their thing
cheers

Can I ask a similar but related problem?
After treating my Blackstone like a baby for three months, I left it alone on a table at a friend's house, only to return and find someone had spilt drink all over it.
Now the power button doesn't work/battery drains in three hours etc. etc.
I can reflash to stock ROM, but I was wondering if/how much HTC would charge to repair it for me?
I don't mind paying a bit, but just wondering if anyone has rough estimates.
Thanks, good luck with yours

Warranty Issue

Hey xda,
Just wanted to share my experience on a warranty repair with unlocked bootloader. Incase any of you are about to go through this.
I've had to recently send in my phone on a warranty repair for a dead pixel and also getting static interference on my phone speaker when the ringtone is sounding on a incoming call.
Upon calling them they offered a exchange but after I told them I had an unlocked bootloader they said they can only do a repair job on it.
So I ship my phone and 2 days later I get a repair quote for $196.00. I call them to find out specifics and they said I need a new motherboard. My phones been in it's sleeve since I first got it a few weeks ago and absolutely has never been dropped. Which means a failing motherboard came with my phone from the beginning. Now they are telling me that an unlocked bootloader voids my warranty. I have pointed out to them that I know of plenty of people with unlocked bootloaders & clear hardware malfunctions who were able to get a warranty repair or even a warranty exchange!
Now my ticket is being escalated and I will hear back from the higher ups in 48-72 business hours.
Any helpful advice guys?
Thanks,
-L

All you can do is wait... I'd bet that the escalation people will approve the repair under warranty. If not, then everyone needs to be on notice and my prediction has come true.

Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?

britoso said:
Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?
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I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked. So I figured I'd tell them for the sake of good karma...I'm really not trying to hustle HTC here.
Yes every couple of calls when my phone rings, the ringtone would be accompanied by a lot of static. I've tried playing back music and trying to recreate the problem but I couldn't get any static out of it on my own. Just randomly happens on it's own during incoming calls. Didn't matter what ringtone I was using or what radio I was on.

lazaro17 said:
I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked.
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The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.

cekle said:
The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.
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Yea I know its just a temporary hold but I thought they inspect your old phone upon arrival. Guy on phone told me they can't do anything with unlocked bootloader phones on exchanges which is why it was out of the question. I was just afraid that my old phone would get there and they realized it was unlocked...would've been a more complicated situation then since they are holding my $529.

Where you from? need put $529 for deposit? Being charge $196.00 a bit high, so poor you.
Then service center in Singapore is better, no need any deposit, mine one also root and dead completely and they fix for me FOC.

I'm in Miami, Florida. Had to send it in to HTC in Texas I think.
I will wait and see when they get back to me from the ticket escalation. Hopefully there's a kind soul there!

May god bless you, wish you all the best
Get it replace FOC

Mother board replacement to fix dead pixel
HTC charged me £128.00 to repair signal fault on my N1. They told me that it needs a new mother board as i've unlock the bootloader.
I think they riping peoples of who ever unlocked there bootloader and send for warranty.

I don't understand you, a new motherboard for the issue with the faulty signal?, or the motherboard is to lock the bootloader?

Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.

Seems HTC will 'change' the motherboard for anything.
When I thought I would be stuck on ERE36B for ever, I anonymously asked them if there was a way to get it regressed to official firmware. As you may have guessed, they told me they would have to replace the motherboard at a cost of £105
When I sent them my phone for a cosmetic issue, it came back with ERE27 and the same IMEI, so my original motherboard.
Sounds like they're just trying to scam people to be honest.

I've read elsewhere that HTC doesn't repair motherboards. Their fix for everything seems to be just to replace the motherboard.
Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.
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I agree but I really thought the build quality on a $500 dollar phone was going to outlast 3 weeks before I had to send it in. You have to see both sides of the story here. Sure it protects HTC but what if on the other hand there's a lot of faulty hardware out there and it actually starts working in their favor. As we're all noticing here now their "repair" process seems to just be an automatic new motherboard. Sounds like a rip off.

So after the escalation they still don't want to cover it with warranty. The rep on the phone says that replacing the motherboard could reinstate the factory warranty. Basically it looks like they are trying to do all these MB replacements on rooted phones so that you have a locked bootloader again & warranty...at the cost of $196.
I asked if i can get a quote for just a repair on the dead pixel and was put on hold for 10 minutes. Finally the agent gets back on the phone to tell me he needs to escalate the ticket in order to get a price quote for just the screen. So now I won't hear back from them until Monday (the earliest) in order to find out how much it is to fix a dead pixel issue.
This is the second time my ticket has been escalated and going onto a week without my phone. It seems like the escalating thing is a nicer way of them saying "don't call us back for a few days."
Getting very frustrated at this point.

I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.

deekjx said:
I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.
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Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?

lazaro17 said:
Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?
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Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.

Hitorii said:
Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.
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Ah crap. I've missed the 14 day insurance period by a couple of a days. I had no idea they offered it.

i know it's not related to the above issues but...
got dinged for 55 bucks for dust under the screen since i had an unlocked bootloader.
also pissed because the guy on the phone told me the bootloader would also be relocked as per my request. going to give them a call about that monday...

HTC won't repair my phone...

For a fee that is. Long story short my rooted phone would reboot every time I used data about 3 months ago. I tried flashing all types of roms, but the problem still persisted so I flashed everything on my phone back to stock. However more problems emerged and everything got worse and worse to the point that I couldn't charge my phone because it would get really hot and reboot itself and get stuck on the X. The phone was useless I couldn't make a phone call without the dam thing rebooting.
I sent my phone to HTC and I was told that my mainboard needed to be replaced and it wasn't covered under warranty, I asked the lady that was speaking to me why I wasn't covered under warranty and I was told that I was running a custom rom. I asked her why is it that so many other people who were running custom roms were able to get a replacement. I was told that it was because they were able to flash their phones completely back to stock and they couldn't flash my phone back to stock. What a load of bull! She told me that my mainboard needed to be replaced because they could not flash my phone completely back to stock in order to do their tests. My mainboard needed to be replaced because it was faulty not because of the rom I was running!
Besides my unlocked bootloader, everything was completely stock. I flashed everything back to 2.1 and the default recovery. I then updated to 2.2 through OTA.

It seems perfectly reasonable to me. HTC replacing defective displays/digitizers/buttons makes sense even if it is flashed with a custom ROM. There is no reasonable way that damage to these components would occur due to a custom ROM.
The mainboard however is a component that could easily be damaged by irresponsible overclocking or (far less likely) a bad ROM. HTC has no way of determining whether or not the damage was original or due to tinkering and in that case, especially since we were given plenty of warning, is justified in refusing warranty.
I sympathize with your plight but am siding with HTC on this one.

By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.

unfortunately you were better off putting your device back to stock before sending it in.

cymru said:
By stock they may mean v2.1. If they cant downgrade to 2.1 then maybe thats why they're having an issue.
By unlocking the bootloader you've voided your warranty anyway so no point complaining since they have no obligation to fix your phone.
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Not once did she mention anything about the bootloader being unlocked voiding my warranty. If she said straight up that I had unlocked my bootloader and they won't repair my phone under warranty and that the people who were able to get their phone replaced were under different circumstances, I would have accepted the fact that I am SOL.
However that was not the case and she stated that they would not replace my mainboard under warranty because they could not fully flash my phone back to its original state. Because of this they need to replace my mainboard in order to get it to stock.
I've read enough posts on people who's phones were acting the same way as my phone was, difference though is that they got their phone replaced under warranty no questions asked.

My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck

Tech_Boy said:
My phone had the exact same problem, and I did the exact same thing. I unlocked to it to try flashing different roms. Well it didn't work.
Called HTc I was very polite about the whole thing, got a replacement. I did opt for a swap because I thought that if I sent it in for repair thy may notice the unlocked bootloader so I figured swap would be better and it worked out great!
Maybe call again and explain the whole thing, tell them you paid over $500 for this great phone, but you can't even use it for a a phone because of the factory defects, and you are sure you have they have seen this problem in the past with many other customers; like myself. And tell her that some people online recommend you try unlocking the bootloader so you could reflash it or something, and that you don't understand it all, regardless it didn't work and all you would like is a working phone. So ask if they would be willing to simply change the motherboard or send you out a replacement unit.
I don't know just an idea, worth a shot maybe talking to them again! Goodluck
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tried the same exact tactic to get my macbook fixed but the mac genius was juts too stubborn. remember politeness+cluelessness is the way to get a warrantee acknowledged. well good luck with getting your phone fixed!

... where are all the people on this board that flame you if you dare to ask for a way to re-lock the bootloader? You know ... the ones calling one names and telling people that HTC will honor the warranty despite the bootloader unlock.

HTC did the same to me when mine overheated and cracked it's screen sitting on my desk charging overnight. File a report with the BBB if anything, I did after HTC kept my Nexus for 3 weeks and refused to fix it because of the bootloader and I had a new one 2 days later.

I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).

_Dennis_ said:
I broke some resistors on my motherboard. They wont fix it for free. I'm so angry.....you accepted the voiding of the warranty when you unlocked. The lady used the wrong terms but you know what she ment. If you void a warranty and the company still honors your voided warranty then good on them. They don't have to and flashing roms CAN mess up a motherboard by overheating it among other things (over voltage etc).
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Well said, warranty is voided, end of story. We all agreed to those terms when we unlocked our phones.

Anyone willing to sell their broken Nexus One
I killed my Nexus One, replaced the display, but it turns out I need to replace the lower board as well. Anyone have a broken Nexus One they're willing to part with?
BTW, I don't care about the condition of the display, or outside shell.

_Dennis_ said:
I broke some resistors on my motherboard.
Click to expand...
Click to collapse
How in the hell did you do that?

HTC also refused to repair my faulty power button because I had an unlocked bootloader and wanted to hit me with the cost of a new motherboard to fix it. I spent close to a week arguing with them (over phone and in person) before they relented to do it at no charge. My phone came back repaired but my motherboard was not replaced. They're just out to charge us for unlocking the bootloaders.

Sure glad I used the one-click root, after getting mine replaced for insensitive touchscreen...

I was trying to remove camera and when I was prying the plastic under the battery off I broke the resistors.

My phone did nearly the exact same thing your did. Every time GPS was used it would reboot. Every time I was on a call for a long period of time - reboot. etc.
I eventually called in a repair ticket, flashed my phone to complete stock (with unlocked bootloader), sent it in and they repaired it. Never said a word.

Bricked HD2

Yep. I bricked my HD2 by flashing the 51. Last night, half asleep I did it. I was running droid for about 2 weeks no issues. Phone is dead, won't power on. Tmobiles policy is because I didn't buy the phone from them, they will not warranty it. HTC service center is opened M-F.. If they dont want to fix it, anyone know of any online sources that would like to fix this?
Phone is completely bricked, doesn't power on. No led lights. Seems loader / spl is gone. Paper weight. I know theres 10000 threads about bricks, but I didn't see any about repair centers or reputable members of this great community who are unbricking them. Any ideas?

Sorry to hear that. Others might know how to get it back up running but in case no one does. Not sure how it is in the States but in Switzerland I never had luck with Official HTC Repair Centers. They might be able to fix something realy easy like doing a hardreset. but they always quoted me a huge price to fix anything else. Basically replacing it for the original full price. For about a third of that I was able to buy a new one on Ebay. Got my last T-Mobile HD2 for $242. If your old one is still in good cosmetic condition you can still sell if for parts and get atleast $120 to $200 depending on how you do it. The HD2 Screen and Digitizer is worth allot of money because its so big. But I hope you find someone that knows how to fix it. Good luck.

Yeah your HD2 is completely and hopelessly bricked if you flashed a .51 radio. Currently there is no way that we know of to recover from this, other than sending it to HTC and letting them fix/or replace it. You are looking at around 150USD +/- if in warranty, and God knows how much if you aren't. Don't be sleepy and flash kids!

Wow,
Even with JTAG there is no way to recover? That is such fail on HTC behalf...
I know that its negligence on my behalf for flashing it, but the fact that it bricks the devices like this is just
And if the phone is under warranty .. lets say power goes out when flashing an official tmo rom.. wouldnt it brick in the same sense?

yes jtag willdo it, but its about 100 dollars for the kit, and you have to totally dismantle the phone.

I've used the Riff-Box to un-brick my HD2 but I'm no electrical engineer. There are some engineers at the following link (hxxp://preview.tinyurl.com/25unuds) that offer to repair a range of devices. Hope you find someone local

ty. There are two local people here in the usa
Thanks!!

I bought my phone on craigslist with a cracked screen.. I also bricked my phone from flashin .51 without paying attention..
I called HTC and told her directly what I did, she told me they could fix it with no problem.. and that it would be between $50 and $170..
When they got the phone, she told me they had to replace the motherboard in my phone and would do it for free as long as I paid for the cracked screen, which was $120.
I have my phone back now, good as new

PJHORN said:
I bought my phone on craigslist with a cracked screen.. I also bricked my phone from flashin .51 without paying attention..
I called HTC and told her directly what I did, she told me they could fix it with no problem.. and that it would be between $50 and $170..
When they got the phone, she told me they had to replace the motherboard in my phone and would do it for free as long as I paid for the cracked screen, which was $120.
I have my phone back now, good as new
Click to expand...
Click to collapse
How long did the warranty process and shipping take?
Did you have a different SPL? Because I was running droid on mine.
But if I tried to flash to the .51 wouldnt this reset the spl?

PJHORN said:
When they got the phone, she told me they had to replace the motherboard in my phone and would do it for free as long as I paid for the cracked screen, which was $120.
Click to expand...
Click to collapse
i suspect htc use screens and boards pre assembled when doing repairs. a friend had his cracked glass repaired (paid repair by htc) and i sent mine in with a faulty usb port(so new board, screen fine) and in both cases we got new boards and screens, but the back of the phone was the same.(both have full body zag, still in place, but not on the screen, plus new imei numbers.)