Related
Ok, need a bit of help to know how much repairs will cost...
My phone got sent back 3 weeks ago to HTC via Carphone warehouse to have screen replaced as it had the known issue with the "oil" effect and the screen not responding
Upon it being sent back, HTC have now held my phone, waiting responce off myself saying that "illegal firmware" is present on the phone and it will require a motherboard replacement and has had the warrant fully voided.
I dreaded this senario as I thought this could be the case, as I had one of Duttys firmwares install but couldn't revert back before I sent it due to the broken screen.
Anyone got any idea of cost? or ways of working around this issue and getting the to think it still is warranty covered?
I am so gutted and upset, really can't afford a new screen and motherboard ! Im guessing it will be costly?
Aside from this do you feel HTC have grounds to be able to refuse to fix a hardware issue and say it needs a new motherboard to correct the "illegal firmware" before they will ever consider looking at the damaged screen?
Anyone have any ideas of info? It's a real shame HTC have this attitude, it's just putting further limits on allowing there device to be used to full potential
Moved out of development
My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?
smeddy said:
My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?
Click to expand...
Click to collapse
Well it's took them to the 28th day to respond with this message about it being "illegal software" after another 8 day it took carphone warehouse to send it to HTC repairs... So it's already been over a month since I last had my phone... Im just worried that if I hold out and argue, it's going to add another month onto the wait, and then my phone will have been gone for such a long time.
I might just ask them how much do they think the repairs cost for the Motherboard, but then I envisage them saying along with motherboard, they will want cost for a new screen too !!
My edvice is to take your HD back and gave to any phone repair shop , they are able to replace screen, as for software ,once you have screen fixed you'll be able to flash again and use it , new screen don't need any software to run . I know that as fact because I work in phone repair shop .This is cheapest solution for u because HTC will definately charge you for foulty screen plus motherboard , and that will cost you almost the same as buying new HD.Sorry for bad English.
if you can get it back and cant work out the keys download mymobiler, It auto installs to ppc when connected
As mentioned, get it back and have it done locally...you don't have time for HTC's games!
As already stated by a few people, your best advice is to ask for it back and get a screen replacement locally. Also, for them to say its needs a new motherboard seems a bit 'over the top' as well!
Does HTC have a centralised device blacklisting?
If not he can get it back and flash factory ROM and give it in a different service centre.
BTW HD screen is toooo delicate, a guy who broke it with pressure against his chest wall in a crowded train, got it replaced, don't know costs but they flashed factory ROM for him and warned him that illegal ROMs not only voids warranty but they may refuse to service the device.
BTW replacing motherboard for ROM flashing is too harsh a punishment IMHO.
Phone is in your hands now and does phone power on normally ? If it is , just flash back stock SPL and ROM via PC. After that send again to htc repair centre (send it by some friend, not you)
UPDATE
Spoke to Carphone warehouse, who further read me the message HTC sent them, then realised that HTC contact them over 21 days ago about this responce, but nobody updated me.
They then transferred me back to my local store, saying they have no idea where to go next.
Who then passed me onto a contact directly at Carphone Warehouse repairs centre near me.
Spoke to a guy there who was very helpful.
He got HTC on the phone, who were argueing about the Firmware. Refusing to do any further work, untill screen is replaced.
Now HTC are awaiting my phone call, they have given me my IMEI number and said I can contact them to try and disscuss this further.
Fingers crossed.
This makes me a bit hesitant about installing new rom on my brand new Touch HD.
I am so lucky that I live in Germany...
No such problems... in the first six month, THE SHOP where you bought it HAS TO PROOVE that the cooked ROM is really responsible for the hardware failure.
After that you still have another one-and-a-half years where you can easily proove that a simple ROM isn't able to kill the display in this manner.
If this was my case in my country, I would have set them a deadline to repair, bought a new phone and sued them for compensation.
Can't believe your case... but if you are really depending on the manufacturers guarantee, then... good luck!!! Don't you have any warranty claims (in USA?) against Carphone Warehouse as seller itself?
hey make sure you get the screen sorted them downgrade, HTC want to charge me 151 for a new motherboard
This is a long saga, but I hope it will prevent anybody else from losing $700 by buying a Touch HD in the U.S. from Expansys, or even dealing with HTC.
I bought my Touch HD from Expansys USA in April 2009 for full price ($700). I had previously bought two Advantages from them, the 7501 and then the 7510. I was looking for the Touch HD to provide much of the same capability as the 7510 in a smaller form factor.
The Touch HD worked fine, except for an occasional screen flicker. While looking at various Touch HD forums, I found a reference to the flicker issue and some HTC hotfixes and a ROM update that would fix it.
I went to the HTC website and saw the hotfixes and the ROM update and opted for the ROM update as it seemed to roll in a number of other hotfixes. I put in my serial number and it said that the ROM applied and then it let me download it. What a disaster!
As soon as I did the ROM update (and I have done ROM updates on many a phone and PDA), my screen colors went crazy. I finally figured out that turning the screen display off and on corrected the colorization problem. But then the HD would run for about 30 seconds and lock up to where only taking out the battery would let me restart it. It would, however, hotsync.
I called HTC USA and they recommended reinstalling the ROM update with a fresh download from the website. Did that twice. Same thing. I called back, and then they said that I would have to call HTC International as HTC USA did not support the Touch HD.
Called HTC International. The nice bloke in the U.K. researched the unit from the IMEI number and said that it was a French version with a UK ROM overlay, but that HTC USA would have to service it as it was sold in the U.S. He said that it sounded like it needed to be sent in under warranty to have the ROM reflashed.
Called back HTC USA. They finally gave me an RMA to send it in. I did. They got back to me the day after they received it and said:
(1) The INITIAL ROM on the device was unauthorized (on the phone they said ILLEGAL) and, therefore, the warranty was voided. They would not/could not tell me what the initial ROM was or what is the authorized ROM version. I would just have to take their word.
(2) That the motherboard AND LCD must be replaced! They could not say why, except that the unauthorized ROM caused it (?).
(3) The above would cost me $546 on a two month old smartphone, and then I would only have a 90-day warrant but only on the replaced items, nothing else.
Wow. I called Expansys. Somebody dutifully recorded it and said that they would send it to the warranty department and somebody would get back to me by e-mail. When? Don't know.
The Touch HD is a great device. But I fear that owning an HTC device in the U.S. is too great a gamble.
Beware.
LeeBv said:
This is a long saga, but I hope it will prevent anybody else from losing $700 by buying a Touch HD in the U.S. from Expansys, or even dealing with HTC.
I went to the HTC website and saw the hotfixes and the ROM update and opted for the ROM update as it seemed to roll in a number of other hotfixes. I put in my serial number and it said that the ROM applied and then it let me download it. What a disaster!
As soon as I did the ROM update (and I have done ROM updates on many a phone and PDA), my screen colors went crazy. I finally figured out that turning the screen display off and on corrected the colorization problem. But then the HD would run for about 30 seconds and lock up to where only taking out the battery would let me restart it. It would, however, hotsync.
The Touch HD is a great device. But I fear that owning an HTC device in the U.S. is too great a gamble.
Beware.
Click to expand...
Click to collapse
sorry to hear of your troubles... if you buy from Expansys, yes, it's a gamble...personally, i don't trust where they get their phones and have heard similar stories to yours. that is, you buy a device only to find it was for one country and flashed with a different ROM.
for that reason, i used other - more reliable - sources for mine. i've had 2 HD's the UK version (without US 3G bands) and the Telstra version (with US 3G Bands) and have not had any issues with either.
if you reasearched this forum, i think you would have been able to resolve your issues. one thing you did, that you may not have been aware of, is to flash a ROM that wasn't compatible with the SPL on your device. this is why you got the "infamous green screen issue", which is easily correctable (check out the link in my sig). using a ROM with the incorrect SPL also causes other problems with the device. if you haven't returned or sold the phone, do a little research read the link in my sig, and you should be able correct your issues. hope my feedback helps you get your HD in order...
LeeBv said:
As soon as I did the ROM update (and I have done ROM updates on many a phone and PDA), my screen colors went crazy. I finally figured out that turning the screen display off and on corrected the colorization problem. But then the HD would run for about 30 seconds and lock up to where only taking out the battery would let me restart it. It would, however, hotsync.
Click to expand...
Click to collapse
I'm probably wrong but the description seemed very similar to when I flashed a rom with the wrong version of spl...
Cortez:
Thanks for the reply. I'll go look at it...but I wasn't looking to flash an incorrect ROM on to the device, so I didn't do any research on it. I thought it was a manufacturer approved ROM update. I haven't delved into this forum as deep as I probably should have.
Do you think this thing is recoverable?
TC,
I'm sorry to hear about your troubles. I avoided Expansys at the end of the day and just went with Newegg.com instead (they sold it for 649.99 USD with free-shipping and no tax).
Cheers.
http://forum.xda-developers.com/showthread.php?t=505377
Look at this thread LeeBv and maybe you could find an answer to your dilema.
Maybe you can recover your device.
I´m a proud owner of a HD.
Regards,
Wow dude, sorry to hear about your misfortune. I own an HD in the US, and I've never felt better. Then again, my last phone was a crappy razr from t-mobile. Also, I got my HD for free!
fedruiz:
Cortez sent me the link, too, and I've been reading it. Thanks.
freakonaleash:
Wow -- if I had realized that Newegg sold the HD I would have definitely bought it from them as I've had very good experiences with buying from them in the past. I didn't realize that Expansys was selling gray market stuff with no warranty. Of course, the HD in the box has a warranty certificate saying that it's a two-year guarantee -- but obviously that isn't true. I have bought gray market items in the past, but I knew that they were as they were listed as such.
Thanks
Im curious, did reflashing the SPL fix the problem?
From what I gather you had a custom ROM on the device in the first place, therefore you must have a hacked SPL or modified bootloader in-order to flash a custom ROM. Now if you read that thread listed above very carefully and follow the guide to the tee then I believe your problem will be solved.
good luck.
LeeBv said:
This is a long saga, but I hope it will prevent anybody else from losing $700 by buying a Touch HD in the U.S. from Expansys, or even dealing with HTC.
Beware.
Click to expand...
Click to collapse
retract what I said
HOLY Sh%T!!
This is unbelievable.
Today I got my Touch HD back from the HTC USA repair center in Indianapolis. When I put the battery in and turned it on it was in the same sad state.
As a reminder, HTC USA said that the 1.56 ROM on it was ILLEGAL and completely voided my warranty. They wanted $586 to replace the motherboard and the screen to fix it, and then the only thing that would be under warranty would be the items replaced for 90 days.
Expansys offered to send the HD back to Expansys France where they got it from, but said it would take at least EIGHT WEEKS, and then they could not guarantee that it would be fixed.
So, I followed the recommendations on this forum and went through CrackWhore's process and replaced the SPL. The instructions were great.
When the HD rebooted, it was PERFECT! It recognized the new ROM, the screen was as beautiful as ever, and it runs faster!
I did a hard reset and then a full sync, and I'm back in business.
I couldn't have done it without you folks.
Cheers
HTC America in Huston TX or Indianapolis is close to a scam, I suggest to submit an official complain to www.bbb.org and sent a registred letter to HTC America in Bellvue WA. Here is what is going on in fact:
Week 42 to week 49 (SN 842 to 849) had a bad GSM chipset batch and was never done a public recall, they try to hide this problem hopeing the warranty will expire. The bug is visible ONLY in EDGE not in 3G so this is the reason the 3G in Europe will not nottice this problem easy, sooner or later ALL chipsets will fail, is a batch problem. I strongly advise who have this range of SN to disable 3G for few days and let only EDGE. Than observe on low E signal if can be initiated the call, in my case the call was initiated very hard. I spend hours and hours with them on the phone explaining I have side by side 2 HD's one with SN in 2k9 and another one with 843, after that I finally get an RMA they admitted and change MB, so the GSM chipset crap is true. After getting last Monday back from Indianapolis I notticed the back speaker is not working ( I could fix it myself than I said what if is chipset again!!!), I called them back and since then I spend over 8 hours in the last 9 days escalating my problem with different levels until today when I sumbit my complain to BBB and send a registred letter to HQ. After this they told me they will reimburse $20 dollars!!!! but still did not get the shipping label to send it back for 2nd repair. I am planning to open a lawaction suite agains HTC America due un-honest attitude with HD users, they all know what is the problem with HD and try to hide under the table, as I said before is close to a scam. Actually seems to be a more severe problem with Qualcomm chipsets not only for HD, time will see. Around the corner from some inside sources seems they are in big trouble with Qualcomm and they have "some" QA issues in manufacturing, trying to reduce costs, no wonder this is the recepie for going after GM ) LeeBv I wish I could help, if you need some info PM and we'll chat I am 4 weeks ahead you )
Guys
LeeBv said:
This is unbelievable.
Today I got my Touch HD back from the HTC USA repair center in Indianapolis. When I put the battery in and turned it on it was in the same sad state.
As a reminder, HTC USA said that the 1.56 ROM on it was ILLEGAL and completely voided my warranty. They wanted $586 to replace the motherboard and the screen to fix it, and then the only thing that would be under warranty would be the items replaced for 90 days.
Expansys offered to send the HD back to Expansys France where they got it from, but said it would take at least EIGHT WEEKS, and then they could not guarantee that it would be fixed.
So, I followed the recommendations on this forum and went through CrackWhore's process and replaced the SPL. The instructions were great.
When the HD rebooted, it was PERFECT! It recognized the new ROM, the screen was as beautiful as ever, and it runs faster!
I did a hard reset and then a full sync, and I'm back in business.
I couldn't have done it without you folks.
Cheers
Click to expand...
Click to collapse
i have a htc blackstone on orange in the uk. i have orange care insurance and i need to send back my phone for repair to them cause the microphone has broken.
i have changed the rom and hard spl on my phone but i have got the original orange rom to put back on it. i know how to put the phone back to standard successfully but i am a bit worryed that orange care will be able to tell i have changed the rom and not satisfy my claim.
does anyone know if orange care insurance have the capability to know that i have change my rom evan if i wipe the device?
thanks in advance.
tom
tomwithskill said:
i have a htc blackstone on orange in the uk. i have orange care insurance and i need to send back my phone for repair to them cause the microphone has broken.
i have changed the rom and hard spl on my phone but i have got the original orange rom to put back on it. i know how to put the phone back to standard successfully but i am a bit worryed that orange care will be able to tell i have changed the rom and not satisfy my claim.
does anyone know if orange care insurance have the capability to know that i have change my rom evan if i wipe the device?
thanks in advance.
tom
Click to expand...
Click to collapse
As long as you return to stock rom & SPL your insurance/warranty will be valid. Also make sure have have removed security unlock if you had it
You can find the shipped orange HD rom here if you need it
http://rapidshare.com/files/1956481....405.3_Radio_52.49a.25.26_1.09.25.14_Ship.exe
When I had a problem with my screen I did not have Orange care.
They told me to contact Regenersis who handle all their repairs.
Regenersis said they do not repair the HTC Touch HD and would send it to HTC.
The charge was about £80-£100.
So I did a deal with Orange for £80 and got another handset - with care.
Why are they not offering you a replacement handset ?
r
Andrew
thanks guys. they will probably give me a replacment handset but i was just curious. thanks for the link and re-asurance.
tomwithskill said:
thanks guys. they will probably give me a replacment handset but i was just curious. thanks for the link and re-asurance.
Click to expand...
Click to collapse
I sent mine off when i had orange care with duttys rom on it and they never said a thing and sent me a new, unlocked & unbranded hd
jake_tenfloors said:
I sent mine off when i had orange care with duttys rom on it and they never said a thing and sent me a new, unlocked & unbranded hd
Click to expand...
Click to collapse
I'd be wary of this approach as a lot of others haven't been as lucky
my screen has now broken aswell and i have a new phone coming tomorrow. i currently have xtrom on my phone and i need to get the shipped hard spl and the shipped rom on it. my computer wont open links to rapid share. not shore were i can get the originals from so if anyone can help i would be very pleased.
thanks tom
when i broke my screen, i had orange care, so i rung and said id lost it on a night out, withing 24 hours i had a new phone, cost me £15 i think, i then sold my old HD to mazumamobile for a tidy £130 i think it was.
i have had three hds from orange care and i have never flashed a stock or spl back onto it
i trust in them to be horribly stupid and it works
they tend not to fix things as per say just gve you a new device then you send ur old one back with the courier
my current one has energy rom on it and the newton rings and guess what
i aint flashing crap
-PiLoT- said:
i have had three hds from orange care and i have never flashed a stock or spl back onto it
i trust in them to be horribly stupid and it works
they tend not to fix things as per say just gve you a new device then you send ur old one back with the courier
my current one has energy rom on it and the newton rings and guess what
i aint flashing crap
Click to expand...
Click to collapse
Interesting that you say this as I do know of others which have tried this and got the rsponse from hTC that illegal software was found on device so warranty was void. This illegal software being a cooked rom/HSPL etc
Maybe it depends on the fault, i.e. in some cases depending on what the fault is, they actually do look at your HD to try and fix it??
Fallen Spartan said:
Interesting that you say this as I do know of others which have tried this and got the rsponse from hTC that illegal software was found on device so warranty was void. This illegal software being a cooked rom/HSPL etc
Maybe it depends on the fault, i.e. in some cases depending on what the fault is, they actually do look at your HD to try and fix it??
Click to expand...
Click to collapse
I think you're confused about Warranty and Insurance here, FallenSpartan.
Those that have a faulty device and no insurance would send their HD to HTC for repair under warranty (Provided it is within warranty period). HTC would more than likely investigate, and if HSPL and/or custom ROMs are found then warranty would be void.
Those that have a faulty device and do have insurance. From Orange, for example, would call their insurer and have a replacement device sent out to them, no questions asked. Insurers usually send out a replacement and the courier swaps for the broken handset. Insurance is nothing to do with HTC and Warranty, it's up to the insurer what they then do with the faulty unit, but I guess they usually have a repair contract with a large handset repair centre rather than with individual manufacturers. That's what I would do, anyway.
Budadank said:
I think you're confused about Warranty and Insurance here, FallenSpartan.
Those that have a faulty device and no insurance would send their HD to HTC for repair under warranty (Provided it is within warranty period). HTC would more than likely investigate, and if HSPL and/or custom ROMs are found then warranty would be void.
Those that have a faulty device and do have insurance. From Orange, for example, would call their insurer and have a replacement device sent out to them, no questions asked. Insurers usually send out a replacement and the courier swaps for the broken handset. Insurance is nothing to do with HTC and Warranty, it's up to the insurer what they then do with the faulty unit, but I guess they usually have a repair contract with a large handset repair centre rather than with individual manufacturers. That's what I would do, anyway.
Click to expand...
Click to collapse
Yes, it would appear I am , thanks for the kick up the backside
Yep. I bricked my HD2 by flashing the 51. Last night, half asleep I did it. I was running droid for about 2 weeks no issues. Phone is dead, won't power on. Tmobiles policy is because I didn't buy the phone from them, they will not warranty it. HTC service center is opened M-F.. If they dont want to fix it, anyone know of any online sources that would like to fix this?
Phone is completely bricked, doesn't power on. No led lights. Seems loader / spl is gone. Paper weight. I know theres 10000 threads about bricks, but I didn't see any about repair centers or reputable members of this great community who are unbricking them. Any ideas?
Sorry to hear that. Others might know how to get it back up running but in case no one does. Not sure how it is in the States but in Switzerland I never had luck with Official HTC Repair Centers. They might be able to fix something realy easy like doing a hardreset. but they always quoted me a huge price to fix anything else. Basically replacing it for the original full price. For about a third of that I was able to buy a new one on Ebay. Got my last T-Mobile HD2 for $242. If your old one is still in good cosmetic condition you can still sell if for parts and get atleast $120 to $200 depending on how you do it. The HD2 Screen and Digitizer is worth allot of money because its so big. But I hope you find someone that knows how to fix it. Good luck.
Yeah your HD2 is completely and hopelessly bricked if you flashed a .51 radio. Currently there is no way that we know of to recover from this, other than sending it to HTC and letting them fix/or replace it. You are looking at around 150USD +/- if in warranty, and God knows how much if you aren't. Don't be sleepy and flash kids!
Wow,
Even with JTAG there is no way to recover? That is such fail on HTC behalf...
I know that its negligence on my behalf for flashing it, but the fact that it bricks the devices like this is just
And if the phone is under warranty .. lets say power goes out when flashing an official tmo rom.. wouldnt it brick in the same sense?
yes jtag willdo it, but its about 100 dollars for the kit, and you have to totally dismantle the phone.
I've used the Riff-Box to un-brick my HD2 but I'm no electrical engineer. There are some engineers at the following link (hxxp://preview.tinyurl.com/25unuds) that offer to repair a range of devices. Hope you find someone local
ty. There are two local people here in the usa
Thanks!!
I bought my phone on craigslist with a cracked screen.. I also bricked my phone from flashin .51 without paying attention..
I called HTC and told her directly what I did, she told me they could fix it with no problem.. and that it would be between $50 and $170..
When they got the phone, she told me they had to replace the motherboard in my phone and would do it for free as long as I paid for the cracked screen, which was $120.
I have my phone back now, good as new
PJHORN said:
I bought my phone on craigslist with a cracked screen.. I also bricked my phone from flashin .51 without paying attention..
I called HTC and told her directly what I did, she told me they could fix it with no problem.. and that it would be between $50 and $170..
When they got the phone, she told me they had to replace the motherboard in my phone and would do it for free as long as I paid for the cracked screen, which was $120.
I have my phone back now, good as new
Click to expand...
Click to collapse
How long did the warranty process and shipping take?
Did you have a different SPL? Because I was running droid on mine.
But if I tried to flash to the .51 wouldnt this reset the spl?
PJHORN said:
When they got the phone, she told me they had to replace the motherboard in my phone and would do it for free as long as I paid for the cracked screen, which was $120.
Click to expand...
Click to collapse
i suspect htc use screens and boards pre assembled when doing repairs. a friend had his cracked glass repaired (paid repair by htc) and i sent mine in with a faulty usb port(so new board, screen fine) and in both cases we got new boards and screens, but the back of the phone was the same.(both have full body zag, still in place, but not on the screen, plus new imei numbers.)
Hey.
I had a HTC Leo today at work (I work at htc warranty repair) and the problem was that the phone could not be charged. I confirmed this by trying to charge and then was going to change the mother board to fix the problem.
For some reason I decided to turn the phone on with another battery, and check it out.
The phone booted to android.
Even though I myself have a rooted phone and follow these forums every day, I was forced to break the warranty stickers inside the phone and then send the customer an email asking if he wanted the phone to be repaired off warranty.
The changing of motherboard would cost him over 300$ dollars, which could have been avoided by getting a cheap spare battery and going back to stock.
Now he will never be able to get any problems in the phone repaired by warranty :/
So please, if you send your phone to warranty repair, go back to stock.
You had to do it? Someone was looking over your shoulder?
Spaqin said:
You had to do it? Someone was looking over your shoulder?
Click to expand...
Click to collapse
Even if nobody was looking over his shoulder, he should not be expected to sacrifice his integrity and risk his job just because he's sympathetic to the customer's problem. The customer should have had the sense to return the phone to stock condition before sending it in for warranty repairs.
Hi there.
I did that, but it did not work?!
I´m (was) using MIUI on my HD2. Last week i opend the internet browser of my HD2, then there was a short "lag" and after that lag the touch is gone broken.
I flashed back to the roots and sent it in for warranty.
Now i got a letter in which they mention that i broke the warranty terms and have to pay 430€ for a broken touch?!? that is crazy...
they also gave my a link to a picture of my phone.
See attachment. So what is the Problem?
That spl is only stock for tmous phones, if you have a regular hd2 with spl 2.x, even a 'stock' 2.08.0000, then it can only get that way using warranty breaking methods.
hack, thats a piece of sh.. .
I think it won´t help to retrieve it and send it in with another spl, because they saved the data from the last order?.
No probably not, but it will almost certainly be cheaper from a third party repair shop. For 430 euro you could buy almost two mint condition 2nd hand units on eBay.
Course, if HTC do a paid repair, they should at least offer warranty on the repair.(maybe?dunno)
hmmm. But the risk of sending it in again to the same company high.
They want me to pay about 28€ only for sending the Phone back to me, because theres no warranty left. so if it does not work the second time, i have to pay that twice... maybe more because of attempted fraud!?
I send it in to Arvato. Do you know any other warranty company for the HD2 i could send it to?
Or i´m bound the company that is mentioned on the site i bought the phone?
The warranty is already broken. The tech most likely broke the warranty seal when he discovered the spl had been tampered with. Just like the OP in post 1.
ah, ok. Think i ****ed with 520€. That feels really bad...
so, lets wait for Miui M1.
no worries.
if it were me, id get the phone back and find a local repair shop to fit a new screen. should cost about 100 Euro for the part, plus a bit for fitting. BUT be sure its a reputable shop, and they offer you some kind of guarantee, cos there's a fair few stories where a repair shop has broken the cables to the buttons, or similar, and wont re[pair them.
OR, id spend 150/250 euros for a 2nd hand one on ebay, and keep the broken one for use as a spare mainboard.
don´t want to spend money on it. Was about to buy a new one anyway. Just waiting for Miui M1.
I will retrieve it and try to sell it with all equip for some euros on Ebay.
thanks for ur infos on that topic.
samsamuel said:
The warranty is already broken. The tech most likely broke the warranty seal when he discovered the spl had been tampered with. Just like the OP in post 1.
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You could go for new warranty stickers from ebay.
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
But hey, if what I just suggested is illegal where you live, DON'T DO IT.
i had looked up my problem yesterday with the keyword "touch not responding" and found many complains about that. Seems to be a generall problem with HD2 that seems to come from dust. there are some solutions i´m gonna try.
se1988 said:
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
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Ah but they can't tell its a flash brick (I assume you're talking about tmous radio bricks) and without proof they have to uphold the warranty. The only way to start the phone would be to JTAG it, which would wipe the hspl evidence.
Does it then matter if the phone is out of warranty anyway, and you know your going to have to pay for it? Is it even worth going back to stock?
se1988 said:
You could go for
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
But hey, if what I just suggested is illegal where you live, DON'T DO IT.
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Might fool someone, if it is really well manufactured. Even though the seller claims they are original, they are not. The strip containing the original stickers looks very different.
cmajewsk said:
Does it then matter if the phone is out of warranty anyway, and you know your going to have to pay for it? Is it even worth going back to stock?
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Doesn't matter if it is already out of warranty.