Database Users

"illegal firmware"

Ok, need a bit of help to know how much repairs will cost...
My phone got sent back 3 weeks ago to HTC via Carphone warehouse to have screen replaced as it had the known issue with the "oil" effect and the screen not responding
Upon it being sent back, HTC have now held my phone, waiting responce off myself saying that "illegal firmware" is present on the phone and it will require a motherboard replacement and has had the warrant fully voided.
I dreaded this senario as I thought this could be the case, as I had one of Duttys firmwares install but couldn't revert back before I sent it due to the broken screen.
Anyone got any idea of cost? or ways of working around this issue and getting the to think it still is warranty covered?
I am so gutted and upset, really can't afford a new screen and motherboard ! Im guessing it will be costly?
Aside from this do you feel HTC have grounds to be able to refuse to fix a hardware issue and say it needs a new motherboard to correct the "illegal firmware" before they will ever consider looking at the damaged screen?
Anyone have any ideas of info? It's a real shame HTC have this attitude, it's just putting further limits on allowing there device to be used to full potential

Moved out of development

My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?

smeddy said:
My two cents (altho I'm no expert)
Maybe you could get angry with HTC - explaining this is a hardware fault, not a software one, (although I've heard they don't accept that)
Or you could probably reinstall stock ROM, just by working out the key presses (e.g. hard reset, that run USPL, then run firmware upgrade)
But now they know you've used Dutty, they might still quibble.
But it's not right they refuse a hardware problem because of a a software change, as they're not related, and I remember someone else on this forum playing hardball and saying they were going to get their lawyer involved, you could threaten that?
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Click to collapse
Well it's took them to the 28th day to respond with this message about it being "illegal software" after another 8 day it took carphone warehouse to send it to HTC repairs... So it's already been over a month since I last had my phone... Im just worried that if I hold out and argue, it's going to add another month onto the wait, and then my phone will have been gone for such a long time.
I might just ask them how much do they think the repairs cost for the Motherboard, but then I envisage them saying along with motherboard, they will want cost for a new screen too !!

My edvice is to take your HD back and gave to any phone repair shop , they are able to replace screen, as for software ,once you have screen fixed you'll be able to flash again and use it , new screen don't need any software to run . I know that as fact because I work in phone repair shop .This is cheapest solution for u because HTC will definately charge you for foulty screen plus motherboard , and that will cost you almost the same as buying new HD.Sorry for bad English.

if you can get it back and cant work out the keys download mymobiler, It auto installs to ppc when connected

As mentioned, get it back and have it done locally...you don't have time for HTC's games!

As already stated by a few people, your best advice is to ask for it back and get a screen replacement locally. Also, for them to say its needs a new motherboard seems a bit 'over the top' as well!

Does HTC have a centralised device blacklisting?
If not he can get it back and flash factory ROM and give it in a different service centre.
BTW HD screen is toooo delicate, a guy who broke it with pressure against his chest wall in a crowded train, got it replaced, don't know costs but they flashed factory ROM for him and warned him that illegal ROMs not only voids warranty but they may refuse to service the device.
BTW replacing motherboard for ROM flashing is too harsh a punishment IMHO.

Phone is in your hands now and does phone power on normally ? If it is , just flash back stock SPL and ROM via PC. After that send again to htc repair centre (send it by some friend, not you)

UPDATE
Spoke to Carphone warehouse, who further read me the message HTC sent them, then realised that HTC contact them over 21 days ago about this responce, but nobody updated me.
They then transferred me back to my local store, saying they have no idea where to go next.
Who then passed me onto a contact directly at Carphone Warehouse repairs centre near me.
Spoke to a guy there who was very helpful.
He got HTC on the phone, who were argueing about the Firmware. Refusing to do any further work, untill screen is replaced.
Now HTC are awaiting my phone call, they have given me my IMEI number and said I can contact them to try and disscuss this further.
Fingers crossed.

This makes me a bit hesitant about installing new rom on my brand new Touch HD.

I am so lucky that I live in Germany...
No such problems... in the first six month, THE SHOP where you bought it HAS TO PROOVE that the cooked ROM is really responsible for the hardware failure.
After that you still have another one-and-a-half years where you can easily proove that a simple ROM isn't able to kill the display in this manner.
If this was my case in my country, I would have set them a deadline to repair, bought a new phone and sued them for compensation.
Can't believe your case... but if you are really depending on the manufacturers guarantee, then... good luck!!! Don't you have any warranty claims (in USA?) against Carphone Warehouse as seller itself?

hey make sure you get the screen sorted them downgrade, HTC want to charge me 151 for a new motherboard

HTC WANT ME TO PAY FOR MB Replacement

HI guys as i reported a few days back my hd died on me so i sent it to them to fix, well theyve got back to me 2day saying that:
"Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair."
they want me to pay 151 sterling for it, what you think shall i pay it? or shall i just buy the dam iphone! its really pissed me off is there any ways around it? is there a way to buy the the motherboard from some where else?

Why isn't the motherboard covered by the warranty? You didn't break the seal did you?

Fallen Spartan said:
If you can't even get phone to start, chances are its a motherboard problem and likelihood is that HTC will just replace motherboard without even looking at whats installed on device. Others have had same problem and they had no problems. However I CANNOT stand by this 100%. It will be a risk!!
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Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.

crajee said:
Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.
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But a custom ROM can't damage the motherboard... And since he is specifically talking about a problem "caused by damage that isn’t covered by warranty" and not "we have to charge you because your warrenty is void" I'm not too sure this is the problem...
I would ask them to specify what supposedly damaged the motherboard that isn't covered by warrenty!

I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.

thanks guys im thinking of getting it deliveryed without getting it "fixed" will only cost me 11 quid, and buy a new battery, is there anywhere you guys would recooment getting a new battery from? im assuming that they have managed to turn on the hd, which i couldnt do and panicked and sent it to them within a day, if i can turn it on ill down grade everything and then take it to tmobile as im covered with issurance

Chainfire said:
I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.
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thanks i mite state this to them they didnt even specifically say how i managed to mess up my MB

i cant even get through to them now seems that all there support numbers are down

You'll find that all companies including HTC will try all methods of getting out of warranty and the fact that you have HSPL on your device (whether or not it was related to malfunction) will be enough for them to void your warranty.
Others have sent devices in and had no problem as device wasn't checked. You have been unlucky.
My device broke at the weekend and seeing as I have 2 HD's I decided it was worth the risk taking it apart. I managed to refix the motherboard due to a faulty loose connection. Took a while to figure it out.
HOWEVER I WOULDN'T ADVISE ANYONE TO DO THIS!!! THIS SHOULD BE DONE ONLY AS A LAST RESORT, AND ONLY IF YOU KNOW WHAT YOU ARE DOING!! ONCE YOU HAVE OPENED DEVICE YOU WILL COMPLETELY VOID WARRANTY!!!!

i managed to get through and spoke to some1 he said that the usb had something to do with the motherboard failing, im gona try getting it sorted through insurance, they are going to send me a more detailed reason for them charging me for repair, ill post it as soon as i get it

just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards

scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
Click to expand...
Click to collapse
Please let us know HTCs answer - I'm really curious to know what they have to say to your letter!

will do

scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
Click to expand...
Click to collapse
Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!

I have sent similar letters in the past - never receiving a response though.

Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?

Fallen Spartan said:
Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!
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didnt think of that dam!

Chainfire said:
I have sent similar letters in the past - never receiving a response though.
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realy? what did you write? if we make enough of a racket they have to respond 1 day

meandu229 said:
Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?
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Click to collapse
if you send it to them make sure you reflash the stock rom, i would have but the phone wouldnt turn on now there screwing me, so along as your phone works, reflash the stock rom and then send it

scar88 said:
realy? what did you write? if we make enough of a racket they have to respond 1 day
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Who says they have to? They make enough money out of us already doing what they do. Why do they need to change? I'd be surprised if you get a response (though if you do, post it). I'd imagine they will just stick to what they previousy told you and state warranty is void due to illegal rom installed

[Q] Warranty problem with HD2

Could a third party ROM really damage the mother board of an HD2 - the reason I ask is that I've just had HTC UK send me a quote for a new mother board saying that it's been damaged by an illegal ROM, and therefore isn't covered by warranty. I sent the phone back with the ghost screen problem, having had HSPL on it I wiped it at set it back to SPL 2.08, then put a stock ROM back on it - I have been quoted just under 200 GBP for a new motherboard! It seems a little odd to me that fisrtly they can tell it's had a different ROM on it and secondly that although I've been running an energy ROM for something like 10 months, I have almost exclusively been running MDJ android from the SD card for the last 4 months, the apparent damage to the motherboard has only happened in the last week or so!

I never have a prob...with T-Mobile. I don't even flash the HD2 back to it's original rom. This will be my 8'th HD2 with T-Mobile exchange easily no prob...but that's T-Mobile not EU. I would think that we should wipe the phone by all means, and I don't think you sent it back factory that's the prob...you must have missed something. What ever they can do to stop us from modding I'll phones
They will do it, even if it means the famous voided warranty cheap shot.
Sent from my Nexus S using XDA App

I had the ghost screen every so offten, but more just white dots they said today I needed a new board £198 but it didn't mention anything about a different rom. I paid £20 for the phone to be sent back to me how annoying!

They wanted £182 for the new MB in mine - I think I'll pay for the phone to be returned too, as it seems to me that they are just hiding behind the warranty and on principle I don't think I'll buy another HTC - had been thinking about a desire HD.
What excuse did they give you for not covering the screen under warranty?

They just said it was not a warranty repair?

Charlie360 said:
They wanted £182 for the new MB in mine - I think I'll pay for the phone to be returned too, as it seems to me that they are just hiding behind the warranty and on principle I don't think I'll buy another HTC - had been thinking about a desire HD.
What excuse did they give you for not covering the screen under warranty?
Click to expand...
Click to collapse
Request a detailed explaination as to how the use of a 3rd party ROM actually caused the damage. State that if they do not give you a satisfactory answer you will take the matter to your local trading standards office.

Whilst I will ask for the explanation, I think the problem is that they can hide behind the warranty all day long (they have clearly stated that the use of non-official ROMs will cause the warranty to be void) so I don't think I've got much of an argument really. It's a shame because for me, the HD2 was out of contract (and therefore it's not a massive issue) and I was genuinely just about to buy a Desire HD, but this whole experience with HTC, has made me think that there's more than enough competition out there supplying handsets with Android on them - I'll go elsewhere and not be back - it's a matter of principle.
Spendy - perhaps you should request a more detailed explanation as to why it wasn't covered by warranty - perhaps they just rely upon us not questioning their decision?

Charlie360 said:
Whilst I will ask for the explanation, I think the problem is that they can hide behind the warranty all day long (they have clearly stated that the use of non-official ROMs will cause the warranty to be void) so I don't think I've got much of an argument really. It's a shame because for me, the HD2 was out of contract (and therefore it's not a massive issue) and I was genuinely just about to buy a Desire HD, but this whole experience with HTC, has made me think that there's more than enough competition out there supplying handsets with Android on them - I'll go elsewhere and not be back - it's a matter of principle.
Spendy - perhaps you should request a more detailed explanation as to why it wasn't covered by warranty - perhaps they just rely upon us not questioning their decision?
Click to expand...
Click to collapse
HI Anyone who has problem with HTC warranty ::
http://forum.xda-developers.com/showthread.php?t=844980

Unfortunately it seems nearly impossible to get a straight answer out of HTC on this - the official line seems to be that they are unwilling to consider the issue any further until I pay their fees to replace the main board - they keep sticking to the following statement:
"I spoke with you earlier on the phone regards to your HD2 I have attached a picture showing that the device itself has been rooted before the information from the sd was inserted with the software information.
Unfortunately this confirms the device being out of warranty and if you would like the device to be repaired the full quote would have to be paid, or return of the device unprepared a payment of £22.43p would have to be made, or we can discard the device for you.
I understand that you wanted to try Android on your device however de to this there is nothing more we can do without payment of quote."
I've run out of time and patients with the matter and will therefore just replace the phone - any recommendations, I'm quite partial to Android, but not keen to put any more money HTC's way.

HTC HD2 warranty issues and how HTC treats them?

I've had my HD2 for just over a year and the touchscreen stopped working as for so many others. Mine is in pretty much original condition and I think all I put on was the CHT screen editor.
Did a factory reset while on the phone with customer support and problem was still there. Do any of you have any experience with the warranty department as far as what they see as a out of warranty device due to any software on it that isn't original? I don't want to send it in only to hear that it's out of warranty because of the screen editor or something like that as they'd still charge me $25 just to look at it and get it back.
Would appreciate any input. Thanks

as long as it is back to stock (no hspl) and the rom on it that it should have, i wouldnt have anything installed when you send it back, then they should be ok,

Demon_man said:
as long as it is back to stock (no hspl) and the rom on it that it should have, i wouldnt have anything installed when you send it back, then they should be ok,
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Click to collapse
Yup, think manufacturer wise I would say.
The more it looks like it comes fresh out of the box the less they have a reason to say that it something you did.
I also recommend the most up to date rom from HTC (check the website and with your serial number) and flash that. I had that issue with my Touch Pro which still had the original rom, but with a hardware issue. They sent it back with 'fixed' and a newer rom. Had to sent it back again because it was the motherboard.
Good luck and a speedy repair for the HD2!

Hi,
Did HTC repair your hd2 under warranty? My touchscreen isn't responding either, and i'm curious wether HTC will repair it under warranty. The device is about 18 months old.

jordy1990 said:
Hi,
Did HTC repair your hd2 under warranty? My touchscreen isn't responding either, and i'm curious wether HTC will repair it under warranty. The device is about 18 months old.
Click to expand...
Click to collapse
Had to send mine back in last year for the same problem(screen unresponsive); just reflash it to a stock rom and they won't have any problem(there's a 24 month warranty in the uk at least on HTC products).
Just about to send it in again as the microusb port has became unreliable.

Sent mine back last week after weird problems. I flashed the stock rom using my serial from the HTC website but still couldn't get into bootloader. Then I flashed HSPL and managed to get stuck on the O2 screen - so somewhere between the stock rom and HSPL - it could have gone either way but I had to bite the bullet and sent it back to HTC with my fingers crossed.
I kept my HD2 immaculate, so maybe that helped - not a mark or slight scratch on it in over a year and it looks like they've come good for me. I was in the process of getting it ready for ebay to fund my (already purchased) Sensation when it all went tits up so I'm made up they've been so good. I guess it depends on who you get, how you speak to them, what you've done to your phone and what condition it's in when you send it to them. They ask for a proof of purchase too so maybe it helps if you've had it a while (i.e. not just bought it off ebay in that condition) and you paid reasonable amount of money for it.
Uploaded with ImageShack.us

You know I personally sent a rooted phone with a custom rom back to t-mobile that stopped working. I had to because it wouldn't boot at all. They did not charge me even though they said if they find unauthorized software or damage outside of the warranty they would charge me $100. Now I don't suggest you take the chance because they always could charge you. what I would do is simply make sure it's back to stock first before you send it in.
Sent from my Desire HD_2 using XDA App

Please go back to stock when taking your phone for warranty repair

Hey.
I had a HTC Leo today at work (I work at htc warranty repair) and the problem was that the phone could not be charged. I confirmed this by trying to charge and then was going to change the mother board to fix the problem.
For some reason I decided to turn the phone on with another battery, and check it out.
The phone booted to android.
Even though I myself have a rooted phone and follow these forums every day, I was forced to break the warranty stickers inside the phone and then send the customer an email asking if he wanted the phone to be repaired off warranty.
The changing of motherboard would cost him over 300$ dollars, which could have been avoided by getting a cheap spare battery and going back to stock.
Now he will never be able to get any problems in the phone repaired by warranty :/
So please, if you send your phone to warranty repair, go back to stock.

You had to do it? Someone was looking over your shoulder?

Spaqin said:
You had to do it? Someone was looking over your shoulder?
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Click to collapse
Even if nobody was looking over his shoulder, he should not be expected to sacrifice his integrity and risk his job just because he's sympathetic to the customer's problem. The customer should have had the sense to return the phone to stock condition before sending it in for warranty repairs.

Hi there.
I did that, but it did not work?!
I´m (was) using MIUI on my HD2. Last week i opend the internet browser of my HD2, then there was a short "lag" and after that lag the touch is gone broken.
I flashed back to the roots and sent it in for warranty.
Now i got a letter in which they mention that i broke the warranty terms and have to pay 430€ for a broken touch?!? that is crazy...
they also gave my a link to a picture of my phone.
See attachment. So what is the Problem?

That spl is only stock for tmous phones, if you have a regular hd2 with spl 2.x, even a 'stock' 2.08.0000, then it can only get that way using warranty breaking methods.

hack, thats a piece of sh.. .
I think it won´t help to retrieve it and send it in with another spl, because they saved the data from the last order?.

No probably not, but it will almost certainly be cheaper from a third party repair shop. For 430 euro you could buy almost two mint condition 2nd hand units on eBay.
Course, if HTC do a paid repair, they should at least offer warranty on the repair.(maybe?dunno)

hmmm. But the risk of sending it in again to the same company high.
They want me to pay about 28€ only for sending the Phone back to me, because theres no warranty left. so if it does not work the second time, i have to pay that twice... maybe more because of attempted fraud!?
I send it in to Arvato. Do you know any other warranty company for the HD2 i could send it to?
Or i´m bound the company that is mentioned on the site i bought the phone?

The warranty is already broken. The tech most likely broke the warranty seal when he discovered the spl had been tampered with. Just like the OP in post 1.

ah, ok. Think i ****ed with 520€. That feels really bad...
so, lets wait for Miui M1.

no worries.
if it were me, id get the phone back and find a local repair shop to fit a new screen. should cost about 100 Euro for the part, plus a bit for fitting. BUT be sure its a reputable shop, and they offer you some kind of guarantee, cos there's a fair few stories where a repair shop has broken the cables to the buttons, or similar, and wont re[pair them.
OR, id spend 150/250 euros for a 2nd hand one on ebay, and keep the broken one for use as a spare mainboard.

don´t want to spend money on it. Was about to buy a new one anyway. Just waiting for Miui M1.
I will retrieve it and try to sell it with all equip for some euros on Ebay.
thanks for ur infos on that topic.

samsamuel said:
The warranty is already broken. The tech most likely broke the warranty seal when he discovered the spl had been tampered with. Just like the OP in post 1.
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You could go for new warranty stickers from ebay.
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
But hey, if what I just suggested is illegal where you live, DON'T DO IT.

i had looked up my problem yesterday with the keyword "touch not responding" and found many complains about that. Seems to be a generall problem with HD2 that seems to come from dust. there are some solutions i´m gonna try.

se1988 said:
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
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Click to collapse
Ah but they can't tell its a flash brick (I assume you're talking about tmous radio bricks) and without proof they have to uphold the warranty. The only way to start the phone would be to JTAG it, which would wipe the hspl evidence.

Does it then matter if the phone is out of warranty anyway, and you know your going to have to pay for it? Is it even worth going back to stock?

se1988 said:
You could go for
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
But hey, if what I just suggested is illegal where you live, DON'T DO IT.
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Click to collapse
Might fool someone, if it is really well manufactured. Even though the seller claims they are original, they are not. The strip containing the original stickers looks very different.
cmajewsk said:
Does it then matter if the phone is out of warranty anyway, and you know your going to have to pay for it? Is it even worth going back to stock?
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Click to collapse
Doesn't matter if it is already out of warranty.