Related
Well my phone is completly white screened. I took it apart and messed around in there but I couldn't get anything going on. even with it apart i really couldnt get it to stay solid for more than 15 seconds. Either something else it wrong, or I just don't have the technical ability to fix this.
Not sure..what I am sure of is that I really don't feel like after spending 300 bucks on a phone I should have to be messing around with something like this after 6 months. So on that note I think I am going to be saying goodbye to HTC or at least this model. Does anyone have any suggestions on some other solid phones that have some of the same functionality as the hermes but are a bit more reliable, especially for the money spent.
Thanks for any advice.
a bad experience is not enough to categorize this...
I'm having a really bad experience with my HTC Universal, and still I giving it a go. But I won't recommend you more any HTC If you don't really like going into new roms every while... I think this is the "nice" experience of having one of this
I like playing around with the various ROMS...I don't like having to take the entire phone apart because of what is quite clearly a design flaw. I was just hoping someone could point me to a similar phone that was a bit sturdier and didnt have this massive design flaw.
Quick Bump...anyone have any suggestions? I need to get this replaced...I feel funny without my phone.
Sorry, this isn't a phone recommendation, but if you feel that you have invested quite a bit of money in something that may get lost, stolen, or break, you might want to consider getting your next phone insured.
I have received replacement handsets under insurance for both Nokia and HTC without quibbles.
Yes good Idea. Unfortunatly AT&T does not insure this particular phone (or at least didnt when i bought it). Probably because it breaks a lot.
im pretty sure this is your first htc phone. Im pretty sure its even your first windows mobile phone, and that you did not buy it new.
If you had other htc phones, you would know that this hardware is High Tech (htc = high tech corp), and pretty much the most advanced stuff you can get these days. Things can and do go wrong, its true about anything thats complicated.
If you had other windows mobile phones, you would nkow that they are very stable with their core programming. BUT, for speed, customizations, cool toys, etc .. one had to spend time pasting together the components and making it work.
Finally, if you had bought this phone new, your problems would have been covered under warranty. If your not the type to fix things yourself, get it new, dont take it apart, and demand you get what you paid for. Also, just because a few apples have gone bad, does not make the entire harvest bad! My 8525 has experienced mroe parking lot drops than I care to admit, and she is still treating me very well!
Good luck with your new phone. Weigh the pro's and con's a little mroe carefully next time!
p.s. at&t nor cingular will insure pdas anymore, because of their high replacement and repair costs, not their failure rates! Plus customers can simply "think" something is wrong, and insist on a brand new replacement under insurance. That gets very costly! I used to work at an at&t authorized dealer a few years ago and these were the reasons I received from North-east regional sales mangers. If you want to protect your investment, there are plenty of third-party insurance agents you can go to privately
I can't believe you spent all that time with that message and managed to completly miss my entire point. I don't care what anyone says, this is a design flaw plain and simple. It has nothing to do with the fact that this phone is the "pinnacle of technology" or whatever. It's just an internal design flaw. It has nothing to do with me tinkering around with it, it has everything to do with poor design.
Maybe I wasn't clear enough on this point...I like everything about this phone except for this massive design flaw that makes the phone useless. I was asking for people to give me opinions on a similar phone that was designed a bit better.
Thank for for spending 10 miutes of your life telling me about technology, insurance issues, and how to choose the right phone for my technological abilities. Unfortunatly I didn't ask for any of that information.
not to worry sir, im a very fast typist. Took 4 minutes at the most.
The point is, any phone you get, even non-wm, do have the potential to have a problem. Either you avoid it completely by buying a different phone (impossible), protect yourself against it, or expect it something to happen and have a plan in place (insurance). Doesnt matter what new OS you move to, you WILL have problems if it is 50% as customizable as Windows Mobile/HTC is.
I was happy to spend another 2 minutes with this post, so no sympathies are required this time around . Good luck to you
p.s. to answer your original question .. a phone you will not likely have a problem wit his a Pink Motorola Razor. Given you can't do 10% what you can with any HTC phone .. but much less agrivation for you (that is what your looking for, isnt it?). If it ever develops a white screen, have the manufacture replace it. Thats the beauty of a warranty (and is "Getting what you paid for" (thats what your looking for, isnt it?))
for it's price a razr v3i is worth to buy now...still can play MP3 and have a memory expansion slot...not too bad for a cheap phone rite?and yes, you dont have to flash your phone every once in awhile...hehe..
ps. i'm a happy hermes100 official rom user...with a signal issue coz sometimes it just wont receive calls...OMG where's the stable radio???hehhehee
Jesus I feel like i'm talking to a brick wall. The problem is NOT the software of this phone..it is a physical design flaw. I don't have any problem with the ROM, with flashing the ROM, with WM6, WM5, WM20058349209, or whatever. My problem is that the ribbons and the way they connect in this phone are flawed, and I was hoping someone knew of a similar phone that did NOT have this DESIGN FLAW. The white screen issues is NOT a software issues from what I can tell, it is a design flaw. I don't know how else I can say that to make you understand what I'm trying to get across here.
Design flaw? No white screen of death here mate. Perhaps it is just a design flaw in your particular batch of phone, no? As for recommendations, you could always get a Sony!
branden7 said:
Jesus I feel like i'm talking to a brick wall. The problem is NOT the software of this phone..it is a physical design flaw. I don't have any problem with the ROM, with flashing the ROM, with WM6, WM5, WM20058349209, or whatever. My problem is that the ribbons and the way they connect in this phone are flawed, and I was hoping someone knew of a similar phone that did NOT have this DESIGN FLAW. The white screen issues is NOT a software issues from what I can tell, it is a design flaw. I don't know how else I can say that to make you understand what I'm trying to get across here.
Click to expand...
Click to collapse
I've read this thread and I have owned and used (and, yes, burned lots of ROMs) my Cingular 8525 for about a year. You keep saying "design flaw" over and over without explaining the problem. Something about a "white screen" comes through, but you are not making your case. Exactly what failure are you experiencing and why do you think anyone else is having the same problem? I have had half a dozen cell phones and this is my second smart phone (first was a Treo 650). I've also had myriad other Palms and Psions. All have been amazing for their time. None has failed me, including the cingular 8525. Of course, I haven't taken it apart
A "design flaw" implies that many or most samples will have the same problem. Please try to convey what that problem is. I'm curious.
my thoughts exactly since there are at least a million hermes out there without design flaws...
Well consider yourselves lucky then.
http://forum.xda-developers.com/showthread.php?t=321163
Heres a few other people that have had the same problem, and a very good explanation of the problem and causes.
I guess maybe I'm just that 1 in 10,000 guy thats having this problem, but it seemed from this and others posts that it was pretty widespread.
HTC build quality does seem a bit suspect, IMHO...
The slide assembly on my Hermes gets really loose unless I take it apart every few months and tighten the screws up, plus, the whole thing is a bit creak and cheaply made to start with.
And I've just realised my last PPC to fail completely was also built by HTC, an iPaq H3870...
id wait for the ultimate 9502
Azurael said:
HTC build quality does seem a bit suspect, IMHO...
The slide assembly on my Hermes gets really loose unless I take it apart every few months and tighten the screws up, plus, the whole thing is a bit creak and cheaply made to start with.
And I've just realised my last PPC to fail completely was also built by HTC, an iPaq H3870...
Click to expand...
Click to collapse
are you serious? c'mon, how many phones have you evr owned? I have had the displeasure of owning MANY MANY phones, ALL of which broke, had sucky reception, screens cracked by themselves, and GOD FORBID you dropped it on concrete twice! the Hermes is the HANDS DOWN toughest phone i have ever ever seen. I have dropped in water, onto a deck from 16 feet, on concrete dozens of times, flashed ROMs, installed hundreds of 3rd party apps, ETC...... AND it still goes on strong after 2.5 years. The ONLY problem I have had is the USB gets loose, and needs to be treated carefully. But for the price, and the fact that i have not needed to replace it over and over again (like ALL my other phones) has made it the best phone HANDS DOWN I have ever used, PERIOD.
PS IPAQ is MFG by HP not HTC??? and you say every few MONTHS, this means if you did it twice , you already owned it longer than most phones last.......... go but a nokia and DONT FORGET THE INSURANCE, you'll need it.
branden7 said:
Well consider yourselves lucky then.
http://forum.xda-developers.com/showthread.php?t=321163
Heres a few other people that have had the same problem, and a very good explanation of the problem and causes.
I guess maybe I'm just that 1 in 10,000 guy thats having this problem, but it seemed from this and others posts that it was pretty widespread.
Click to expand...
Click to collapse
OH and you.... seems you found the solution just fine, NO? geesh stop flamming these nice people and go to the thread you posted , and fix your darn phone...
branden7 said:
Well my phone is completly white screened. I took it apart and messed around in there but I couldn't get anything going on. even with it apart i really couldnt get it to stay solid for more than 15 seconds. Either something else it wrong, or I just don't have the technical ability to fix this.
Not sure..what I am sure of is that I really don't feel like after spending 300 bucks on a phone I should have to be messing around with something like this after 6 months. So on that note I think I am going to be saying goodbye to HTC or at least this model. Does anyone have any suggestions on some other solid phones that have some of the same functionality as the hermes but are a bit more reliable, especially for the money spent.
Thanks for any advice.
Click to expand...
Click to collapse
my 8525 from o2 is stuck on windows mobile
First off let me say I had been a loyal SE fan for years since I bought my first t68. I have owned dozens of phones since then over the years and have purchased every p series phone (except the p1) as my needs increased. I still own many of these phones.
I bought an X1 and I got one of those infamous week 44 X1 models. I use it to keep on top of my emails and keeping in touch with clients, GPS etc. as I am not always near a computer. I was very happy with it and even convinced several of my colleagues to get an X1, half of whom have started having issues with their phones (that's another story).
My case finally cracked after 8 months despite me taking extra care of it. So I contacted X1 dedicated service. They told me to contact my point of sale first (defeats the purpose of being dedicated service). So I did that, got a service order number and sent my phone in by post to the service repair place and got it back in around 10 days. Now this was just before I went to London for a business trip and I should have taken a closer look at the phone. When I arrived in London, I noticed that there was a chunk missing from chrome part of the chassis itself. This was where someone would insert a tool to open the case or something. I was pissed! How can you send a phone back damaged to a customer? To add insult to injury the GPS refused to connect to a satellite!!! I resorted to using paper maps, something I wanted to avoid, oh well...
After getting back from London, I contact X1 dedicated service again, this time no reply from them. So I write to the general SE supports describing the events. After a good part of a week, I get a reply telling me to contact the point of sale again. So after a week as I was too busy I again contact my point of sale, get a repair order and send it in to the service depot. The very next day somebody from SE calls me (he wont give me a direct number or email to reply btw) and says, send it to us and we we will ship you a new phone. I told him the service depot has it and to contact them. The service depot contacts me saying they have fixed my phone and are going to send it back. Next day same dude from SE says they told the service depot to send it back to them so they can send me a new phone.
So finally at the end of the week same guy from SE calls and says he has shipping confirmation from DHL and I will have my phone on Monday. So, seeing as I deal with DHL a lot, they always show up first thing in the morning. So I stayed home and waited on Monday morning and thought to myself I can do my stuff in the afternoon, after lunch still no DHL! I have to write to the general SE email as that guy refused to give his email or number, and have to wait again! After 4pm, he says by email "sorry for the confusion but it was sent by regular post" and then gives me a tracking number. The parcel was scanned in 2 hours before he emailed me, it was never sent on Friday. How could he even say that he has shipment confirmation when he it has clearly not even been sent out on Friday??? Thanks for wasting my entire day, I waited for DHL getting pissed at DHL when it wasn't even sent via DHL! Does it stop here? Nope!
I tracked the package and went personally to the post office depot the next day and picked it up myself as I did not want to wait yet another day for it to arrive. So what did I get in the mail? An X1 alright... a WEEK 40 model and it had greasy finger prints on it, it had dust and fuzz in every crevice and even in the headphone jack which also had scratches in and around it! Further more I checked the service info and it has several hours of incoming and outgoing calls shown. New phone my ass! This phone is refurbished! Lie after lie in this situation!
DEDICATED SERVICE? To what, dedicate yourselves to screwing people over? The X1 is supposed to be a flagship model and it carries the price tag with it, I deserved better than this! I scoured the net and I am not the only one who got a refurb despite being "promised" a new phone after similar issues.
Shame on you Sony Ericsson! You have lost a loyal fan and I will tell everyone who asks me if they should get the X2 to steer clear of SE and share my experiences with them.
UPDATE: Post 20
wall of text...damage +999999999999
sad story..................
I feel your pain brother! http://forum.xda-developers.com/showthread.php?t=522017&highlight=mein
Can you recommend a new phone for me or something then? is the Touch Pro 2 good?
because i mean the X2 has exclusitivity with vodafone... and i have just had endless problems with both.
But i can honestly say the x2 does look like a very good device, they've clearly changed a lot over the x1 and i am actually considering getting it :S
But its just their lack of support that deters me...
and after reading your story, i mean, they literally lied to you and thats just not on.
hinata76 said:
wall of text...damage +999999999999
Click to expand...
Click to collapse
Silence noob! If you don't have anything constructive to say, sod off!
comeradealexi said:
I feel your pain brother! http://forum.xda-developers.com/showthread.php?t=522017&highlight=mein
Can you recommend a new phone for me or something then? is the Touch Pro 2 good?
because i mean the X2 has exclusitivity with vodafone... and i have just had endless problems with both.
But i can honestly say the x2 does look like a very good device, they've clearly changed a lot over the x1 and i am actually considering getting it :S
But its just their lack of support that deters me...
and after reading your story, i mean, they literally lied to you and thats just not on.
Click to expand...
Click to collapse
I see they lied to you as well, must be standard protocol or something... shame shame SE (although in your case it was Voda?).
I am looking at HTC right now, but seeing as the X1 was built by them I am wondering about that as well... LOL! Not sure what to pick. I will take my time and just wait to see what hits the market. The X10 will surely prompt the other guys to make one with a faster processor as well. We will have to see...
mtechfan said:
Silence noob! If you don't have anything constructive to say, sod off!
I see they lied to you as well, must be standard protocol or something... shame shame SE.
I am looking at HTC right now, but seeing as the X1 was built by them I am wondering about that as well... LOL! Not sure what to pick. I will take my time and just wait to see what hits the market. The X10 will surely prompt the other guys to make one with a faster processor as well. We will have to see...
Click to expand...
Click to collapse
Yea - i hate to say it though but the X2 looks like one of the best 6.5 devices out there :S
comeradealexi said:
Yea - i hate to say it though but the X2 looks like one of the best 6.5 devices out there :S
Click to expand...
Click to collapse
True, but that could be because they are competing in a smaller market now. All the other players are going over to Android. Which again SE will join late in the game.
Didn't read the whole text but, there are two main reasons for me:
1. Same hardware/specs as X1.
2. No XDA support, therefore no custom ROMs from here.
It's like having an X1 with no XDA community behind it.
why don't you take some photos of the "new" phone they sent you and post them here then email SE with the link to this thread?
i'm not getting an X2 also as i lost faith in SE "i need a flexcable for my X1 and it was out of stock in the entire country and could be found only in one place which is so expensive!", plus no XDA-Developers Support.
Meh not to mention SE's super slow due on new phones... the X1 took one whole year that's one screw up management... By the time X2 and X10 out everyone else beat it by miles, at that time only sore pitty SE fan like me will still go after them for double the price of other competitor models which already considerbly 'old' at that time... SE lost money for a reason not mainly because of the global economic downturn...
anaadoul said:
why don't you take some photos of the "new" phone they sent you and post them here then email SE with the link to this thread?
i'm not getting an X2 also as i lost faith in SE "i need a flexcable for my X1 and it was out of stock in the entire country and could be found only in one place which is so expensive!", plus no XDA-Developers Support.
Click to expand...
Click to collapse
I could take pictures, but it was a dirty older phone. As it sits it just looks like another used X1. However...
Here is a picture of the damage when it was returned (after being repaired) the first time.
SE has a copy of this picture, I sent to them when I made the first complaint-
i bet many of us on xda have at somepoint had each others phones since SE seems to be sending out damaged ones that got sent back
comeradealexi said:
i bet many of us on xda have at somepoint had each others phones since SE seems to be sending out damaged ones that got sent back
Click to expand...
Click to collapse
LOL! You know... that is a very strong possibility...
Heres my story,
I had my x1 for 7 months (and I never dropped it), in this time the surface of the D-Pad came off in some places even though i havent used it to often. well... than came the basic crack in the case and I brought it to my phone provider, they said they will send it to SE and SE will fix it. they gave me an white W200i as replacement -.-. x1 came back 2 weeks later with a new case but D-Pad and batterycover not replaced. i told the guys to replace it but they just didn't do it.
But somehow i can't be mad @ SE and if i had the money i would buy the x2 right when it comes out.
austrianX1user said:
Heres my story,
I had my x1 for 7 months (and I never dropped it), in this time the surface of the D-Pad came off in some places even though i havent used it to often. well... than came the basic crack in the case and I brought it to my phone provider, they said they will send it to SE and SE will fix it. they gave me an white W200i as replacement -.-. x1 came back 2 weeks later with a new case but D-Pad and batterycover not replaced. i told the guys to replace it but they just didn't do it.
But somehow i can't be mad @ SE and if i had the money i would buy the x2 right when it comes out.
Click to expand...
Click to collapse
Yeah, the dpad area of mine was chipped away as well.
If you cant be mad at someone for not doing something you asked them to do, you must be very forgiving.
Hi
Even though, I haven't had a single crack so far, I have several scratches on the battery cover. I'm confident that one day I will have to send my phone for replacement (or just buy a new cover) because of breakage in the housing. This very day I will order another Sony Ericsson phone - either X2 or X10 or XXX (no pun ). Although I'm disappointed of the support @ SE, I really like their phones - Xperia is the first phone I could have complaints for. To be honest - I can't blame SE for a single failure till now - therefore I still believe in them and I'd buy their phones in future. Of course, my patience is not endless, but for now they still have a true fan.
Cheers
X1 built by HTC, what about X2?
Hi guys,
As far as I know the X1 was built by HTC (hence being here at XDA), with SE only doing the software touches.
I've had SE phones for years (P-series, and also the K-series ones for camera.) I went for the X1 because I wanted to use my phone more for web, email, etc. and because of my experience with SE.
To date I've been lucky. The only problem I've had with the phone is a crack on the chrome plastic from where I dropped it but I'd be concerned about going for the X2 given the X1 build quality issues.
Do we know if SE or HTC are building the X2? If its SE then it might have better build quality, if its HTC then it could be the X1 all over again! HTC have a history of producing excellent phone functionality but questionable build quality and I do wonder if the X1 has just fallen foul of that... if X2 is made by SE then it could be a good, reliable and well built piece of kit!
emuX said:
Hi guys,
As far as I know the X1 was built by HTC (hence being here at XDA), with SE only doing the software touches.
I've had SE phones for years (P-series, and also the K-series ones for camera.) I went for the X1 because I wanted to use my phone more for web, email, etc. and because of my experience with SE.
To date I've been lucky. The only problem I've had with the phone is a crack on the chrome plastic from where I dropped it but I'd be concerned about going for the X2 given the X1 build quality issues.
Do we know if SE or HTC are building the X2? If its SE then it might have better build quality, if its HTC then it could be the X1 all over again! HTC have a history of producing excellent phone functionality but questionable build quality and I do wonder if the X1 has just fallen foul of that... if X2 is made by SE then it could be a good, reliable and well built piece of kit!
Click to expand...
Click to collapse
built by a side company of foxconn. so build quality should be very good.
put foxconn on wikipedia and u will see they make a lot of famous top end products,
Even i had(still having) a similar problem. My phone's screen stopped working. First i sent an e-mail to X1 support about this, no one replied (it has been 3 weeks now and still no reply), after that i tried calling on the X1 support no an no one picks it up. Then i searched for a service center near my place(the service center which i knew is now closed). I gave it to them, its been more than a week now and the phone is till with them and they say it will take 10 more days for the parts to arrive.
UPDATE:
I got a response my phone and email from the Customer Service Manager for this region.
On behalf of Sony Ericsson he apologized for the way that my case was handled and said that they take these kinds of issues very seriously etc.
As the replacement phone is working, they are not going to send me a new one. If this one fails we can address it then.
(I knew that was coming)
Will I buy another SE product again? We will see...
I really want this phone but the screen problems have me worried. Just what causes the newton rings? Screen flex or moisture? How many of you have this issue?
I'll take that the lack of replies indicate that this is not a prevalent problem with theses phones and that I can look forward to getting one of these babies soon.
I might buy from a website that offers extended coverage and do frequent backups.
ok... go ahead...
Gothik,
I know, by your posts, that you are having a problem with yours. Was your reply a warning or were you saying that you would buy this phone again? What do you think caused your issue? Looking on google seems to indicate that overheating or screen flex from being in a pocket or hard screen pressure applied would cause this. Is this phone really a piece of crap. It has some really good reviews on amazon. I'm just trying to do some research here before making a purchase and please forgive me if I seem to be accusing you of any misuse. I am not. Any thoughts? Thanks.
i have it now for a while, no probs at all no newton rings either so i think it's a chance of one in a many
lets say 2 in many. one guy here, 2 months & newton ****. me 5 months & newton ****.
Lets say, that never saw this problem in my any other handsets, or many other touchscreen in many years. yes you are accusing me of misuse. lol what is this Nokia? that i can misuse it and get away huh :/. Its htc, and i know as i 'own' it, that it should be kept well groomed, otherwise it will get f'd. so reading reviews that are done in 1 day to one week aren't what we say TOTALTY TRUE! i am not bs'ing around. i spent (my in someway) hard earned cash on it, and it just made a fool out of me with this fault. many of my friends and relatives own Nokia 5800, 5530, iphones, expensive samsungs. They are pretty happy with them. why me and the other user who have to get these newton rings? are we from other planet?!
Guys,
This is really the phone I want but I keep things like this for 3+ years and I expect small troubles but I baby my electronic devices. I suppose a few people will have problems with every device even the glorified iphone. I have checked out samsung, lg, iphone, etc. And this little guy seems made for me. I just hope that a silicone case and belt case will be enough for years of use. Just waiting on otterbox to make one of the defender cases for this little guy. Thanks for your responses.
... i don't hope you get it. and well its not 'little troubles'.
Gothik,
You are not a fool and I think there were some lemons sent out and you ended up with one. I am trully sorry if I sounded accusing I really didn't mean it. Welcome to my luck. If you get another phone brand I hope you have no problems. The same if you get another t3333 also.
I'm gettig one. The screen issue aside this phone has everthing an old pda guy would want. A normal earphone jack, a standard usb connection, and a real stylus that is not an afterthought like the Samsung Omnia. I hope it will stand the test of time like other devices I've had that have had some bad reviews but worked fine for me. Thanks for all of your candid opinions and information. Forums are really cool tools for research and help.
Getting this pda really made me think twice about changing sides.
Ah well, i will use it like it is now.
I bought in italy touch2 two months ago; since 2 weeks it shows newton rings initially it showed a little problem but today it has doubled. It runs fine but I don't know how long it will work.
I contacted htc support and they told me to do an hard reset: how is it possible ? are they joking?
I read in various forums that many people have my ssame newton rings and this probelm is not admitted in warranty and htc support is pitiful.
I always thought that the htc products were good quality but if I went back I will not buy anything from HTC.
bye
gulluwing said:
I bought in italy touch2 two months ago; since 2 weeks it shows newton rings initially it showed a little problem but today it has doubled. It runs fine but I don't know how long it will work.
I contacted htc support and they told me to do an hard reset: how is it possible ? are they joking?
I read in various forums that many people have my ssame newton rings and this probelm is not admitted in warranty and htc support is pitiful.
I always thought that the htc products were good quality but if I went back I will not buy anything from HTC.
bye
Click to expand...
Click to collapse
I am with you.
Guys,
Please keep on topic and avoid the personal insults. I'm sure none of you want to be in violation of the rules.
Thanks for your cooperation here.
WB
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk
suvomania said:
Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk
Click to expand...
Click to collapse
6p with Nexus protect seems like the best package you can get at the moment.
Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.
siriom said:
Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.
Click to expand...
Click to collapse
Okay thank you for the suggestion. What do you mean by ear bud though?
seh6183 said:
Okay thank you for the suggestion. What do you mean by ear bud though?
Click to expand...
Click to collapse
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it
That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk
Ather said:
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it
Click to expand...
Click to collapse
Ah okay thank you very much. Let me try it on his phone and report back!
blackhemi4x4 said:
That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.
so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?
sand1303 said:
so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?
Click to expand...
Click to collapse
I'm not answering any of your questions until you re-read what I wrote and actually comprehend what I said because it appears that you didn't understand a word of it.
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?
sand1303 said:
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?
Click to expand...
Click to collapse
We're you the person I spoke with when I called Samsung? It sure seems like it.
My point was. The volume button has nothing to do with me rooting the phone. Get it?
i am fully aware of the volume button having nothing to do with software on your phone. i do not disagree with that one bit. i totally agree one has nothing to do with the other. i was merely pointing out that u knowingly voided the warranty and am now mad u can't use the warranty. i don't think rooting should void any kind of hardware warranty whatsoever but simple fact is it does. sometimes we can get around it sometimes we can't. i don't blame u for trying i would have done the same. i think you maybe should change the title to something like
~damn it was worth a shot
~i am pissed at samsung but more pissed at myself
~i couldn't get over on samsung this time
~i broke the rules........and the rules won
so does he use t mobile as well? did yall look into something like square trade? a third party warranty
i use sprint and have gotten many replacements after rooting. in fact my note 5 is probably the first phone i actually have not ever rooted in years
---------- Post added at 03:05 AM ---------- Previous post was at 02:52 AM ----------
im just busting balls man don't get mad. i didn't notice you had been around here so long till i took a look at your post count lol.
What a silly post. I have had 8 different Sammy devices without issues and when I did, I got the repaired rooted without issues here in Canada. I've rooted every device and enjoyed all Samsung has had to offer especially when I break my screens and they fixed for free, rooted.
Sent from my Blackberry Torch
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I really understand your frustation BUT: why it is samsung's fault for violating guaranty terms? Two years ago everybody was complaining about PLASTIC. As a end user you could replace almost everything on your phone. Removable battery for long term usage, camera module, mainboard, sim tray, everything. No, WE all asked for metal and glass. Now we have metal and glass and fixed battery and almost impossible repairs. But our phones look nice.
BTW: Sony - locked bootloader, no root. No custom rom without unlocking bootloader officialy trough Sony servers. So zero guaranty
HTC, LG - the same. Try to find software for your region.
There is no ideal device to play with custom roms and not void your warranty!
BTW. 1. You should try to install official rom including bootloader etc and try again at Samsung.
2. You could buy a dummy note 5 -the presentation model and go to a repair shop to excenge your volume rocker. Except for mainboard, everything inside is the same as full functional note. You could sell some parts like camera module, case with full display, S- Pen etc and get your money back, even more.
I'm not going to sit here and argue with you people about the purpose of my post. If you don't get it im sorry. I'm moving on now. Thanks for those that were helpful. Good luck to those that are clearly lacking reading comprehension lol
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I feel for you. Though I haven't had any broken phones I rooted from the past, I also think that "obvious" hardware issues should be exempted from voiding the warranty after rooting. But manufacturers don't want us rooting our phones so we can use their own software that they built for us which took them years to develop (although we all know that pure android really performs way better), and also for us to use the bloatware they include (which probably paid Samsung big money to have their software pre-installed in Samsung phones).
So completely voiding the phone's warranty upon root is their way to combat all those, even if Samsung is completely aware that "most" hardware issues are unrelated to rooting (although rooting can also damage hardware components like burning a circuit if the custom software is programmed to run the cpu at high clock, etc). So there's still a small chance, very unlikely, but small chance that a custom ROM can also damage a volume control, circuit-wise, or maybe the custom rom's programming might have a bug on the volume control (again very unlikely, but still a possibility). Unless if the cause of the volume problem is something obvious like the button itself is loose or falling off.
My suggestion is, if you have a nandroid backup of the original ROM before you installed the custom one, you can put it back first (the phone will still be rooted) then visit another Samsung store and just focus on telling the staff about the volume button. If in case they do a test on the volume, at least they would see a factory installed rom running. Just cross your fingers that they wont further check if it's rooted under the hood.
seh6183 said:
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.
Click to expand...
Click to collapse
Nothing special. Once was a usb port issue. They asked of it was rooted and I simply said it doesn't matter, it was a hardware issue. I had to escalate and told them the same thing. I said I'm happy to pay if they can prove that a rooted device caused the malfunction. They keep to the script for the most part but I got my phone back, repaired, and no charge.
I threw in a few legal references to automotive warranties and modding and would hate to drag them down that road.
Sent from my SM-N920T using Tapatalk
This is an old post but I'm going to put my two cents in and I know in going to get flamed, which is amusing to say. But it's clear. By every phone manufacture, you root the phone. You take the phone as is. It's lost the warranty. Now that if you find that something is wrong with the device hardware wise. You Made the choice to void it when you did the rooting process. The moment Knox became 0x1, yes it's hardware based. But that's besides the point. They tell you over and over again that doing so it voids your warranty and you do it anyway, you made the phone completely yours. And now it's yours 100%. I agree with Samsung on this.
So I'd like to start off with how much I absolutely LOVE my XZ3+, and that It is by far my favorite device I have ever owned or seen, usually I go threw them like hotcakes.
But unfortunately, 6 months in and my device is experiencing some trouble. On the left hand side the screen is starting to yellow, and sony said they'd replace it for free regardless of warranty status assuming it wasn't due to misuse such as squishing it or being in the heat.
Well, I'm pretty sure I didn't squish it and it's getting worse over time so, no one incident happened, and I never go outside so... honestly though it does kind of look like a finger indentation exactly where I hold the phone., and I don't use the case as I am a firm believer in using my device naked. Like why would you buy an expensive, beautiful new shiny phone and then cover it up, effectively hiding it from the world and all the admirers.
So the warranty repair would take a minimum of fourteen days. That's a long time to go without my phone. Should I send it in for repair/replacement or just buy a new phone.
I wish the Xperia Z line wasn't dead, I'd gladly buy a new one instead but since it is and I don't really like the X line, I might be moving to samsung and have to put up with the stupid bottom button.
Advice, suggestions, anyone else experience a similar issue or having to do with warranty, your input would be greatly appreciated
Ok, maybe stupid question and might NOTHING happen, did you try to repair it through xperia companion? Re-installing the latest firmaware could help if the problem is there (that's a big if and i don't thing this is the problem). This is what i would do before send it to service.
I use it naked too
yeah it's definately the screen, and i just reset it when i first noticed it.
And the only problem is if it is actually my fault, I'd rather just buy a new one on ebay, yanno?
I ordered another nexus 6 (my previous phone, kept breaking due to poor build quality and ergonomics) that i'll use as a tablet/primary while my sony is in service because I'm pretty dependent on having a phone on me 24/7 lol
After that I'll send it in for service and see what the damage is.
Announcement said:
yeah it's definately the screen, and i just reset it when i first noticed it.
And the only problem is if it is actually my fault, I'd rather just buy a new one on ebay, yanno?
Click to expand...
Click to collapse
yes it may be your fault, but the build quality does follow a standard... so if the phone somehow was faulty in anyway, they will repair it for free, hopefully.