Will I upgrade to an X2? HECK NO! and this is why... - XPERIA X1 General

First off let me say I had been a loyal SE fan for years since I bought my first t68. I have owned dozens of phones since then over the years and have purchased every p series phone (except the p1) as my needs increased. I still own many of these phones.
I bought an X1 and I got one of those infamous week 44 X1 models. I use it to keep on top of my emails and keeping in touch with clients, GPS etc. as I am not always near a computer. I was very happy with it and even convinced several of my colleagues to get an X1, half of whom have started having issues with their phones (that's another story).
My case finally cracked after 8 months despite me taking extra care of it. So I contacted X1 dedicated service. They told me to contact my point of sale first (defeats the purpose of being dedicated service). So I did that, got a service order number and sent my phone in by post to the service repair place and got it back in around 10 days. Now this was just before I went to London for a business trip and I should have taken a closer look at the phone. When I arrived in London, I noticed that there was a chunk missing from chrome part of the chassis itself. This was where someone would insert a tool to open the case or something. I was pissed! How can you send a phone back damaged to a customer? To add insult to injury the GPS refused to connect to a satellite!!! I resorted to using paper maps, something I wanted to avoid, oh well...
After getting back from London, I contact X1 dedicated service again, this time no reply from them. So I write to the general SE supports describing the events. After a good part of a week, I get a reply telling me to contact the point of sale again. So after a week as I was too busy I again contact my point of sale, get a repair order and send it in to the service depot. The very next day somebody from SE calls me (he wont give me a direct number or email to reply btw) and says, send it to us and we we will ship you a new phone. I told him the service depot has it and to contact them. The service depot contacts me saying they have fixed my phone and are going to send it back. Next day same dude from SE says they told the service depot to send it back to them so they can send me a new phone.
So finally at the end of the week same guy from SE calls and says he has shipping confirmation from DHL and I will have my phone on Monday. So, seeing as I deal with DHL a lot, they always show up first thing in the morning. So I stayed home and waited on Monday morning and thought to myself I can do my stuff in the afternoon, after lunch still no DHL! I have to write to the general SE email as that guy refused to give his email or number, and have to wait again! After 4pm, he says by email "sorry for the confusion but it was sent by regular post" and then gives me a tracking number. The parcel was scanned in 2 hours before he emailed me, it was never sent on Friday. How could he even say that he has shipment confirmation when he it has clearly not even been sent out on Friday??? Thanks for wasting my entire day, I waited for DHL getting pissed at DHL when it wasn't even sent via DHL! Does it stop here? Nope!
I tracked the package and went personally to the post office depot the next day and picked it up myself as I did not want to wait yet another day for it to arrive. So what did I get in the mail? An X1 alright... a WEEK 40 model and it had greasy finger prints on it, it had dust and fuzz in every crevice and even in the headphone jack which also had scratches in and around it! Further more I checked the service info and it has several hours of incoming and outgoing calls shown. New phone my ass! This phone is refurbished! Lie after lie in this situation!
DEDICATED SERVICE? To what, dedicate yourselves to screwing people over? The X1 is supposed to be a flagship model and it carries the price tag with it, I deserved better than this! I scoured the net and I am not the only one who got a refurb despite being "promised" a new phone after similar issues.
Shame on you Sony Ericsson! You have lost a loyal fan and I will tell everyone who asks me if they should get the X2 to steer clear of SE and share my experiences with them.
UPDATE: Post 20

wall of text...damage +999999999999

sad story..................

I feel your pain brother! http://forum.xda-developers.com/showthread.php?t=522017&highlight=mein
Can you recommend a new phone for me or something then? is the Touch Pro 2 good?
because i mean the X2 has exclusitivity with vodafone... and i have just had endless problems with both.
But i can honestly say the x2 does look like a very good device, they've clearly changed a lot over the x1 and i am actually considering getting it :S
But its just their lack of support that deters me...
and after reading your story, i mean, they literally lied to you and thats just not on.

hinata76 said:
wall of text...damage +999999999999
Click to expand...
Click to collapse
Silence noob! If you don't have anything constructive to say, sod off!
comeradealexi said:
I feel your pain brother! http://forum.xda-developers.com/showthread.php?t=522017&highlight=mein
Can you recommend a new phone for me or something then? is the Touch Pro 2 good?
because i mean the X2 has exclusitivity with vodafone... and i have just had endless problems with both.
But i can honestly say the x2 does look like a very good device, they've clearly changed a lot over the x1 and i am actually considering getting it :S
But its just their lack of support that deters me...
and after reading your story, i mean, they literally lied to you and thats just not on.
Click to expand...
Click to collapse
I see they lied to you as well, must be standard protocol or something... shame shame SE (although in your case it was Voda?).
I am looking at HTC right now, but seeing as the X1 was built by them I am wondering about that as well... LOL! Not sure what to pick. I will take my time and just wait to see what hits the market. The X10 will surely prompt the other guys to make one with a faster processor as well. We will have to see...

mtechfan said:
Silence noob! If you don't have anything constructive to say, sod off!
I see they lied to you as well, must be standard protocol or something... shame shame SE.
I am looking at HTC right now, but seeing as the X1 was built by them I am wondering about that as well... LOL! Not sure what to pick. I will take my time and just wait to see what hits the market. The X10 will surely prompt the other guys to make one with a faster processor as well. We will have to see...
Click to expand...
Click to collapse
Yea - i hate to say it though but the X2 looks like one of the best 6.5 devices out there :S

comeradealexi said:
Yea - i hate to say it though but the X2 looks like one of the best 6.5 devices out there :S
Click to expand...
Click to collapse
True, but that could be because they are competing in a smaller market now. All the other players are going over to Android. Which again SE will join late in the game.

Didn't read the whole text but, there are two main reasons for me:
1. Same hardware/specs as X1.
2. No XDA support, therefore no custom ROMs from here.
It's like having an X1 with no XDA community behind it.

why don't you take some photos of the "new" phone they sent you and post them here then email SE with the link to this thread?
i'm not getting an X2 also as i lost faith in SE "i need a flexcable for my X1 and it was out of stock in the entire country and could be found only in one place which is so expensive!", plus no XDA-Developers Support.

Meh not to mention SE's super slow due on new phones... the X1 took one whole year that's one screw up management... By the time X2 and X10 out everyone else beat it by miles, at that time only sore pitty SE fan like me will still go after them for double the price of other competitor models which already considerbly 'old' at that time... SE lost money for a reason not mainly because of the global economic downturn...

anaadoul said:
why don't you take some photos of the "new" phone they sent you and post them here then email SE with the link to this thread?
i'm not getting an X2 also as i lost faith in SE "i need a flexcable for my X1 and it was out of stock in the entire country and could be found only in one place which is so expensive!", plus no XDA-Developers Support.
Click to expand...
Click to collapse
I could take pictures, but it was a dirty older phone. As it sits it just looks like another used X1. However...
Here is a picture of the damage when it was returned (after being repaired) the first time.
SE has a copy of this picture, I sent to them when I made the first complaint-

i bet many of us on xda have at somepoint had each others phones since SE seems to be sending out damaged ones that got sent back

comeradealexi said:
i bet many of us on xda have at somepoint had each others phones since SE seems to be sending out damaged ones that got sent back
Click to expand...
Click to collapse
LOL! You know... that is a very strong possibility...

Heres my story,
I had my x1 for 7 months (and I never dropped it), in this time the surface of the D-Pad came off in some places even though i havent used it to often. well... than came the basic crack in the case and I brought it to my phone provider, they said they will send it to SE and SE will fix it. they gave me an white W200i as replacement -.-. x1 came back 2 weeks later with a new case but D-Pad and batterycover not replaced. i told the guys to replace it but they just didn't do it.
But somehow i can't be mad @ SE and if i had the money i would buy the x2 right when it comes out.

austrianX1user said:
Heres my story,
I had my x1 for 7 months (and I never dropped it), in this time the surface of the D-Pad came off in some places even though i havent used it to often. well... than came the basic crack in the case and I brought it to my phone provider, they said they will send it to SE and SE will fix it. they gave me an white W200i as replacement -.-. x1 came back 2 weeks later with a new case but D-Pad and batterycover not replaced. i told the guys to replace it but they just didn't do it.
But somehow i can't be mad @ SE and if i had the money i would buy the x2 right when it comes out.
Click to expand...
Click to collapse
Yeah, the dpad area of mine was chipped away as well.
If you cant be mad at someone for not doing something you asked them to do, you must be very forgiving.

Hi
Even though, I haven't had a single crack so far, I have several scratches on the battery cover. I'm confident that one day I will have to send my phone for replacement (or just buy a new cover) because of breakage in the housing. This very day I will order another Sony Ericsson phone - either X2 or X10 or XXX (no pun ). Although I'm disappointed of the support @ SE, I really like their phones - Xperia is the first phone I could have complaints for. To be honest - I can't blame SE for a single failure till now - therefore I still believe in them and I'd buy their phones in future. Of course, my patience is not endless, but for now they still have a true fan.
Cheers

X1 built by HTC, what about X2?
Hi guys,
As far as I know the X1 was built by HTC (hence being here at XDA), with SE only doing the software touches.
I've had SE phones for years (P-series, and also the K-series ones for camera.) I went for the X1 because I wanted to use my phone more for web, email, etc. and because of my experience with SE.
To date I've been lucky. The only problem I've had with the phone is a crack on the chrome plastic from where I dropped it but I'd be concerned about going for the X2 given the X1 build quality issues.
Do we know if SE or HTC are building the X2? If its SE then it might have better build quality, if its HTC then it could be the X1 all over again! HTC have a history of producing excellent phone functionality but questionable build quality and I do wonder if the X1 has just fallen foul of that... if X2 is made by SE then it could be a good, reliable and well built piece of kit!

emuX said:
Hi guys,
As far as I know the X1 was built by HTC (hence being here at XDA), with SE only doing the software touches.
I've had SE phones for years (P-series, and also the K-series ones for camera.) I went for the X1 because I wanted to use my phone more for web, email, etc. and because of my experience with SE.
To date I've been lucky. The only problem I've had with the phone is a crack on the chrome plastic from where I dropped it but I'd be concerned about going for the X2 given the X1 build quality issues.
Do we know if SE or HTC are building the X2? If its SE then it might have better build quality, if its HTC then it could be the X1 all over again! HTC have a history of producing excellent phone functionality but questionable build quality and I do wonder if the X1 has just fallen foul of that... if X2 is made by SE then it could be a good, reliable and well built piece of kit!
Click to expand...
Click to collapse
built by a side company of foxconn. so build quality should be very good.
put foxconn on wikipedia and u will see they make a lot of famous top end products,

Even i had(still having) a similar problem. My phone's screen stopped working. First i sent an e-mail to X1 support about this, no one replied (it has been 3 weeks now and still no reply), after that i tried calling on the X1 support no an no one picks it up. Then i searched for a service center near my place(the service center which i knew is now closed). I gave it to them, its been more than a week now and the phone is till with them and they say it will take 10 more days for the parts to arrive.

UPDATE:
I got a response my phone and email from the Customer Service Manager for this region.
On behalf of Sony Ericsson he apologized for the way that my case was handled and said that they take these kinds of issues very seriously etc.
As the replacement phone is working, they are not going to send me a new one. If this one fails we can address it then.
(I knew that was coming)
Will I buy another SE product again? We will see...

Related

UPDATED: Vodafone ARE pulling the handset from their product line!

Hi Guys,
This is all getting very interesting. Firstly let me state that i have an HD2 so this isnt one of those threads complaining about not getting one etc etc...
Mine has no issues whatsoever. The only problem i had was with the camera and this has been fixed completely by todays release of a camera update.
So... i have just read on the Vodafone forums that Vodafone will no longer be stocking the HD2!!!! This little snippet of info was posted by an official Vodafone rep.
I am now hearing similar stories from T-Mobile.
Is anyone here in know about whats going on? loads of rumours flying around at the moment....
http://forum.vodafone.co.uk/index.php?showtopic=44113
MasterTP said:
http://forum.vodafone.co.uk/index.php?showtopic=44113
Click to expand...
Click to collapse
nice one mate.... thats cleared that up!
shame though... i was up for a bit of drama!!
oh dear... seems its not over... the post above was written yesterday whereas the following was posted TODAY by vodafone:
Hi guys,
Just to clarify, Vodafone stores are no longer stocking the HD2.
There is limited stock online, however once this has gone, there won’t be any further coming into stock.
All the best,
Jenny
eForum Team
check this thread: http://forum.vodafone.co.uk/index.php?showtopic=44210
lol this happens every time a new handset comes out.
Operator A says 'we don't have any as it's been recalled/firmware update/whatever' so you don't go running off to operator B.
I'd be amazed if this is being withdrawn from any supplier.
I'll believe what HTC (and common sense) is saying though..
im on the edge of my seat waiting to see what happens next tbh...
We should see an update from Vodafone posted soon in the thread i linked above.
Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677
Praise the lord for o2
seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.
Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!
madindehead said:
Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!
Click to expand...
Click to collapse
...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??
sunking101 said:
...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??
Click to expand...
Click to collapse
Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.
mndl632 said:
seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.
Click to expand...
Click to collapse
That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.
madindehead said:
Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.
Click to expand...
Click to collapse
I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.
Fair enough mate. I personally, have had zero issues with call quality or texting. Sometimes a hard reset can fix those issues =p
The keyboard simply need getting used to.
To be honest I smell a rat here, I have had an HD2 now for about 4 week and it has been fine in fact it’s the best phone I have ever used. No problems at all.
I followed the HD2 for months on loads of forums and there seems to be a small but very vocal number of people going on about how god awful the phone is, how is has major problems and is a waste of time and money. Most of these posters are new to the forums that they post in and almost seem to have joined to have a go at the HD2. (sunking101 Join Date: Nov 2009)
http://forum.xda-developers.com/showthread.php?t=583618
Now I know it’s not perfect and will have faults but to be honest I have seem this so often that I am starting to think it’s a campaign to put people off the HD2. This story seem to me to be more of the same, I find it hard to believe that Vodafone would go the trouble to test and clear the phone for it network only to stock it for what two weeks?
sunking101 said:
I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.
Click to expand...
Click to collapse
Two weeks and we've all had to put up with your trolling every step of the way. Given that nobody else seems to be suffering from all the problems that you are it's pretty safe to assume that you are the problem, not the phone. I'd recommend that you replace your HD2 with something simple like a Motorola RAZR that you won't find too confusing.
Audio Oblivion said:
Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677
Click to expand...
Click to collapse
Hmmm actually just noticed the bit that says "general consumer sales" so it could be that it's going to be for business sales only?
Isadora said:
That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.
Click to expand...
Click to collapse
No doubt the iphone will sell quite well when it does come out on vodafone but in the store i work at for o2 we've had more people over the last couple of weeks ask about the hd2 then any other phone, so vodafone could lose quite a few customers who wanted the hd2 over an iphone as a result of this decision

Attack of the Clones...

I am a big fan of the Tattoo for it's compact size and recently came across the following:
http://buyer.madeinchina.com/MicBuyer/turbine/template/product,product.vm?itemcode=11440289
Has anyone played with one of these? If so, I'd love to hear your stories as I decided for a chrissie present to myself, I'd buy a knock off phone. Apparently it is in the post and if anyone is interested, I'll set up a blog with unboxing pics and a rundown of the beast that lies within.
From the spec sheet, the obvious omission is GPS but aside from that it is/claims to be almost identical to the Tattoo.
So, once again, if anyone is interested in my little experiment, let me know and i'll keep everyone up to date once/if it arrives
Could be nice to see picture when u get it how its really looks and how it works.
Got an original Tattoo now for 3 months and i like it...
But many friends says to me be aware for fake China models but in the pictures in the link it really looks the same..
Keep us posted
Oh, such sweet sorrow
So unfortunately my venture into the realm of dodgy chinese knock off goods didn't go to far. I bought the phone, got confirmation and an email saying it had been sent.
Then began the the bait and switch tactic:
Basically the "hot chinese girl" seller claimed the tattoo was very unstable at the moment and offered an "S1" HTC Touch. Effectively, this phone was just a knock off of the original HTC touch.
This where it got interesting. Because the seller had marked the item as sent, I could not just cancel the order. Another series of messages were flicked back and forth between the seller and myself asking him/her (sceptical about her hotness) asking to cancel and the seller stalling. So I raised a "dispute" ticket with the madeinchina guys and they refunded my money the very next day.
So lesson learnt but kind of disappointed i never got my dodgy knock off phone. So as i effectively never lost the original money, I have used this as justification to buy a real tattoo.
I'm sure i'll be back on here a fair bit asking about about the best apps, any tips and tricks but I hope someone finds this amusing to read, as the whole thing was a bit of fun.
Probably flashing this device with an htc rom, it will make it a tattoo easily... but most of the sellers in china are not aware of "flashing" techniques, since they are just the producers of the product... but i'm pretty sure that it is much of a bargain
MiSSigNNo said:
Probably flashing this device with an htc rom, it will make it a tattoo easily... but most of the sellers in china are not aware of "flashing" techniques, since they are just the producers of the product... but i'm pretty sure that it is much of a bargain
Click to expand...
Click to collapse
China Phones Bargain? Yeah right... More like Rip off
Depend where you buy it from... it cost me >$200 my tattoo... maybe in other places cost a lil bit more.
I tryed one!
I had a chinese crap copy it had a meltdown actualy it went in to flames. so stay away for the fake ones.
I will never buy a chinese phone again.
Greetings Cya.
Yeah, looks like a real one, but it's actually a fake.
Interesting note, though at the bottom of the page there's a HTC S1... Says "windows .1" - What the heck? Windows v0.1?
Steer away from clones, they are rubbish.. There's a iPhone clone and the iPod clone app on it just makes the phone crash, apparently.
I bought a "cheap" Daxian I909 to play with and
it worked exactly as advertised.It did however have
a problem when I recieved it in that it appeared to
be off frequency on transmit.
After researching RTOS(real time operating system)
which most of the non Windows MTK processors
in Chinese knock offs use,I found out how to get
into the "engineer mode" and manually adjusted the
freqs to suit my area works great now.
Overall it,s a cheap fone but I am still using it
after 6 months.

Are all HD2s so unreliable?

Just sent my HD2 away for repair after only 32 days of use. Was working "fine" then all of a sudden the touch screen stopped working. tried reboot, hard reset and reflash without any change. to top it off O2 are no help. Had an iPhone for 18 months and had one or two issues but apple replaced the handset on the spot TWICE. The second time they replaced it the handset was 30 days out of warranty. O2 refused to replace the handset as its more that 28 days old! (4 days older!)
Hope when the phone comes back that this doesnt happen again otherwise i will be selling the HD2 and going back to the iPhone.
Has anyone else had similar issues?
lindsaydr said:
Just sent my HD2 away for repair after only 32 days of use. Was working "fine" then all of a sudden the touch screen stopped working. tried reboot, hard reset and reflash without any change. to top it off O2 are no help. Had an iPhone for 18 months and had one or two issues but apple replaced the handset on the spot TWICE. The second time they replaced it the handset was 30 days out of warranty. O2 refused to replace the handset as its more that 28 days old! (4 days older!)
Hope when the phone comes back that this doesnt happen again otherwise i will be selling the HD2 and going back to the iPhone.
Has anyone else had similar issues?
Click to expand...
Click to collapse
Sounds like your real problem is with O2. Sure, the phone stopped working, but you can't blame that for the crappy response you got from O2. This is obviously why everyone recommends you get insurance, but 32 days isn't acceptable. That's definitely a beef with O2.
holy **** the whole forum is filled with troubles of the HD2.
Cause people are stupid, not the HD2, not HTC and not MS.
In this case, the problem is O2. Again, not the HD2, not HTC, not MS. Faulty devices may happen, that happens to iPhones, Droids and all other devices as well and as often.
I'm soo tired of those threads. People complaining about the simplest things, always blaming HTC and MS for everything. The most stupid thing they do is praise Apple or Acer or whatever other manufacturer, when in fact their phones have so much more problems (hairline cracks, scratched Apples, anyone?).
borgqueenx said:
holy **** the whole forum is filled with troubles of the HD2.
Click to expand...
Click to collapse
you think its bad here? just go have a look at the iphone section at macforums (or any section for that matter) and tell me if its just as bad here then!
BTW , hello everybody! new here (registered long ago but never posted) and getting my HD2 at the end of the month. can't wait
Mine is not UNreliable. It is very reliable in fact.
I have owned multiple HTC's and I think the only one that did leave me sometimes was the Touch Pro.
My HD and the HD2 are my most reliable phones ever owned.
It's the most reliable phone I ever had. Much more reliable than my iPhone 3G.
It's also the highest quality phone I ever had. No stupid shiny Apple on the back that gets scratched even without ever putting it on hard surfaces.
It's also the most powerful phone I ever had. Doesn't lack basic features like Smart Dialing, BT transfers etc.
In short: It's the best phone I ever had. And I pretty much had them all.
you think its bad here? just go have a look at the iphone section at macforums (or any section for that matter) and tell me if its just as bad here then!
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Click to collapse
Exactly like I said: Stupid people always blaming HTC and MS for the smallest issues while completely suppressing the fact that other phones from other manufacturers actually have HUUUGE issues compared to a few small glitches on the HD2.
I'm really so tired of this behavior.
I had handsets replaced after months of usage with o2. My previous phone orbit 2 has been replaced after 4 months of usage where scroll wheel broke.
Second time it was replaced a month before end of contract (17 months since I got it) when charging socket fell out. Yes it took a bit of time to send unit for inspection and get a reply what will happen (two weeks from posting to getting new one) but O2 side was quick.
Conversation:
"Hi my phone does not charge as charging socket fell out I need it replaced"
after that I gave my details
"Ok I will open a case for you and e-mail you details where to send phone for inspection"
"Thank you"
Phone sent and done.
plexat said:
Mine is not UNreliable. It is very reliable in fact.
I have owned multiple HTC's and I think the only one that did leave me sometimes was the Touch Pro.
My HD and the HD2 are my most reliable phones ever owned.
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Click to collapse
You can't have owned your HD2 much more than a month, so it's a little early to be calling it one of your most reliable handsets ever.
dont get me wrong. I have had HTCs before and all have been fine. My issue is mainly with O2's service and secondly with the reliability of my HD2 which has so far been poor. Really hope it does prove itself to be a reliable handset after this issue as it is a joy to use when its working.
Think i have got used to getting instant replacements for the iPhone and not used to being stuck with a nokia 2760 loan fone.
sunking101 said:
You can't have owned your HD2 much more than a month, so it's a little early to be calling it one of your most reliable handsets ever.
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Click to collapse
He could be comparing it to the 1st month of the other handsets he owned. He didn't say.
i was wondering when a new thread with this topic is gonna be created. it was almost time ! in the world there are two extrems. iphone the most reliable phone and hd2 the most unreliable one. having that said nevertheless i would not change it with any other phones out there. there is a say where i am comming from: the greater your rooftop the more snow you will have to shovel. this is the most powerfull os for mobile devices. if you are used ti iphone then i would really stay by it..
and why do people mention the iphone when they are complaining about hd2? i dont get it
freyberry said:
It's the most reliable phone I ever had. Much more reliable than my iPhone 3G.
It's also the highest quality phone I ever had. No stupid shiny Apple on the back that gets scratched even without ever putting it on hard surfaces.
It's also the most powerful phone I ever had. Doesn't lack basic features like Smart Dialing, BT transfers etc.
In short: It's the best phone I ever had. And I pretty much had them all.
Exactly like I said: Stupid people always blaming HTC and MS for the smallest issues while completely suppressing the fact that other phones from other manufacturers actually have HUUUGE issues compared to a few small glitches on the HD2.
I'm really so tired of this behavior.
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Click to collapse
A lot of the problems with the HD2 are indefensible actually mate. Sure other phones have problems too but we own HD2s....and that's what we're complaining about. I couldn't give two hoots if yours is perfect because mine isn't. I've had two....and am awaiting a doorstep swap tomorrow for my third handset. A catalogue of problems.
You misread my post. I said it's stupid complaining about glitches of the HD2 while suppressing the fact that other devices have much bigger issues (and their manufacturers do NOTHING about them, like the hairline cracks or scratched Apple logo on the iPhone).
So many threads where people blame HTC or MS for either isolated things like hardware faults or for their own stupidity, and at the same time hail Apple or others regardless of the fact that Apple's other companies' phones have a lot more issues.
I'm tired of those posts. And I couldn't give two hoots if your device is faulty, cause mine is perfect. So spare me your whining.
And by the way, I already have had my HD2 for exactly two months, that's enough to conclude that this is the most reliable smartphone ever.
freyberry said:
You misread my post. I said it's stupid complaining about glitches of the HD2 while suppressing the fact that other devices have much bigger issues (and their manufacturers do NOTHING about them, like the hairline cracks or scratched Apple logo on the iPhone).
So many threads where people blame HTC or MS for either isolated things like hardware faults or for their own stupidity, and at the same time hail Apple or others regardless of the fact that Apple's other companies' phones have a lot more issues.
I'm tired of those posts. And I couldn't give two hoots if your device is faulty, cause mine is perfect. So spare me your whining.
And by the way, I already have had my HD2 for exactly two months, that's enough to conclude that this is the most reliable smartphone ever.
Click to expand...
Click to collapse
I had my Sony P1i for 26 months.....and had ZERO problems, so I would say currently it's the most reliable smartphone - certainly against your 2 month old HD2.
I said in my original post that it was the most reliable smartphone I ever had. Because it is.
stop complaining guys
NOM
nothing is perfect in this world. thats why XDA is here to make things almost perfect but "Rome is not built in a day friend" no smart phone was a huge hit out of the box.
if anyone cant wait / search / experiment this is not the right place
to be honest i will be getting my HD2 tomorrow but i had used all other HTC phones only because i know that XDA helps in almost every problem.i enjoy flashing roms every other day just finding the right one.
this forum, has been my favorite place. so many genious people are working for all of us to make things better
so not to be hard or hurt anyone , if u want to njy your HTC phone, please be patient, search and experiment.
g.lewarne said:
you think its bad here? just go have a look at the iphone section at macforums (or any section for that matter) and tell me if its just as bad here then!
BTW , hello everybody! new here (registered long ago but never posted) and getting my HD2 at the end of the month. can't wait
Click to expand...
Click to collapse
I have a iphone 3gs and here are the complaints getting back:
scratched apple logo(happens to EVERY ONE) you wont be able to keep it scratchfree)
cracks in casing(about 30% of the users reporting this)
apple store approval team(they suck)
im member of 4 iphone forums and this forum got more problems then the iphone forums. Alhough stopid idiots always remain.
3 weeks ago there was a guy sending back his iphone because the backlight was to weak. He said he didnt try to fix it because he was still under warrenty. Lol...
Well, the HD2 definitely has less problems than the iPhone. And other than Apple, HTC is working on solutions.
The cracks and scratched logo were widely known problems of the iPhone 3G, and yet Apple shipped the iPhone 3GS in the same low quality casing. Quality-wise, iPhone vs. HD2 is like Dacia vs. Bugatti.
actually dacia aint too bad! but seriously, i still hear nothing but complaints from iPhone users and yet they will defend apple to the bitter end. Why? all they do is pump out poor quality expensive phones using yesterdays technology yet people still "would die to have one".
the iPhone is for people who dont know any better. HTC is for people who do know better.
EDIT: would just like to add that my Nokia 3310 that i have lying around is far more capable than the iPhone at actually doing what the apple products do, making and recieving calls. even in the most marginal of signals it naver fails to make or recieve a call.

My 2nd Hero is rubbish, is that possible?

I got my Hero delivered on 10th December and was very impressed. Fast, smooth, supercool; a really nice phone. I didn't get my number ported until 6th Jan, which is when I found out it didn't ring...:-(
I phoned Orange who ran some diagnostics and confirmed the phone was faulty and promised to send a new one, which I received on Friday morning (8th).
This phone is COMPLETELY different. It has a really annoying rattle around the top end (I investigated this and it appears many of you have the same - lens rattle apparently), but it's also much slower and laggy - it doesn't even play Teeter without graphics lag. When I scroll through pages there is a definite lag while the graphics play catch up with my fingers.
How can this be? They're both the same phones, same network, same build, same programs, etc. I feel another call to Orange coming on...
try updating the operating system, it could have the original rom, not the new faster official one
immya said:
try updating the operating system, it could have the original rom, not the new faster official one
Click to expand...
Click to collapse
will that stop the LENS rattle ...wow thats an amazing rom!
Sounds like a poorly repaired REFERB to me. Contact Orange again and tell em you want a NEW replacement, not a REFERB.
No it wont stop the lens rattle as thats a hardware fault. Mine does the same. I cant notice it until i bang my phone or shake it really hard though. Might be worth taking the cover off and just jamming a TINY piece of paper in there
Well, I spoke with Orange this evening and they assure me the 2nd phone was new....
I did get a very friendly and helpful chap who was very put out that I'd got 2 dodgy phones and he agreed to send another tomorrow morning.
I'll let you know how I get on.
OK, 3rd Hero was delivered on 12th Jan...with a faulty orientation sensor! It is 6 degrees out in two directions.
4th Hero is being delivered tonight, wish me luck guys...
Deke Martin said:
OK, 3rd Hero was delivered on 12th Jan...with a faulty orientation sensor! It is 6 degrees out in two directions.
4th Hero is being delivered tonight, wish me luck guys...
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Click to collapse
are you serious?
Sadly, yes
hah, sorry, but that's amazing!
Why is it amazing?
because you keep changing them like diapers
but....it still is sad...
I am amazed at you even getting a third one. But a fourth one, wow..... That's what i call service
dude maybe destini doenst want that you have an hero :\
try a nokia :\
lol
Did you know that they ban people who say N*kia and iP*one words
farukb said:
because you keep changing them like diapers
but....it still is sad...
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Click to collapse
OK, here's the thing. When I buy a new item I want it to work properly. If it doesn't work properly I take it back and get another. And I will keep doing that until I get one that works. Anybody who is willing to accept a substandard product from any manufacturer is partly responsible for the decline in worldwide build quality. The more people are willing to accept sub-standard goods as the norm, the less manufacturers care about whether the products work or not.
As for service; yes, Orange have now replaced my phone 3 times and every time their customer service has been excellent. Their call centres are domestic (which gets them a LOT of brownie points in my opinion), and the staff are exceptionally friendly and helpful.
The only real downside is that on 2 of the 3 occasions they tried to replace my handset with a refurb. Personally, I cannot see any reason why, because my handset was delivered faulty, I have to settle for a 2nd hand, pre-owned phone. I pay for brand new, I want brand new. Is that such a big deal?
It was 6 degrees out? Pretty much every accelerometer is slightly off, what was wrong with using calibration?
The calibration tool made no difference. I would run the calibration procedure and the virtual bubbles would settle central as they should. A couple of seconds later they would jump off-centre, always to the same place. I ran a few experiments using diagnostic software, and 2 of the 3 orientation sensors were consistently 6 degrees adrift, and would not calibrate.
I have a colleague at work who has a Hero and this did not happen on his phone. If his was the same I would have accepted it as normal, but it wasn't.
don't take me wrong,i totally agree with you and i encourage what you are doing...you gave them money=>they have to be nice and forthcoming
Don't worry, no offence taken.
I know I'm a fussy f***er, but I believe these things have to be right. Part of my job is customer relations for an electronics manufacturing firm, so I do understand that faulty new goods are an inevitable thing. But the customer should not be the one who has to suffer for it.
I do my utmost to make sure that my customers get exactly what they pay for, and I'm pleased to see that Orange are exhibiting a similar principle. A far cry from H3G...

X1 not available anymore

Hello all, I just wanted to inform you all that Xperia X1 is not available from SE anymore, so if your device goes beyond repair within warranty time, you are likely to get your money back or get it changed to an another phone.
This is what happened to me, my Xperia's screen and screen ribbon cable broke somewhat simultaneously. I returned my Xperia to the seller store to be checked out, and they came back to me with a letter saying that Xperia is not available anymore, asking my bank account number to give my money back.
As of this moment I am waiting eagerly my money to get a Desire HD, so thank you Xperia community, you have been very helpful!
I'm gonna send my phone in because my keyboards doubles letters as we might all have experienced...
I wonder whether the Xperia Service Center is still working here in Germany. But I suppose so...They'd never give me money for the device now. Althought that would have been fantastic. Have fun...and (in my humble opinion) wait for WP 7!
Refirbished model is the most likely thing
I bought mine last year 619€ need to get the money back lol
jkoljo said:
Hello all, I just wanted to inform you all that Xperia X1 is not available from SE anymore, so if your device goes beyond repair within warranty time, you are likely to get your money back or get it changed to an another phone.
This is what happened to me, my Xperia's screen and screen ribbon cable broke somewhat simultaneously. I returned my Xperia to the seller store to be checked out, and they came back to me with a letter saying that Xperia is not available anymore, asking my bank account number to give my money back.
As of this moment I am waiting eagerly my money to get a Desire HD, so thank you Xperia community, you have been very helpful!
Click to expand...
Click to collapse
I guess it's official now, The X1 is now Legendary lol . To bad I don't have a warranty even though mine is still in really good condition 11 months of using it, if anything happens to it though I'm F'ed. X1 will defiantly go down in history as one of the best HD phones for WM .
2 years today since i first bought an X1! and hours and hours on the phone to customer service and 10 X1's later i still have my X1! Even though its an amazing phone it has also been the most problematic i've ever had! But i'll be keeping it until it dies again who knows how long that will be!
comeradealexi said:
2 years today since i first bought an X1! and hours and hours on the phone to customer service and 10 X1's later i still have my X1! Even though its an amazing phone it has also been the most problematic i've ever had! But i'll be keeping it until it dies again who knows how long that will be!
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Click to collapse
Lol 10 X1's later , I love this phone but if that situation happen to me I would of looked for a different phone after the 3rd time I had to return it and thank god I haven't had some of the problems other X1 users have had . But I guess there is a reason why you kept on getting the X1 after the first return.
Viper89 said:
Lol 10 X1's later , I love this phone but if that situation happen to me I would of looked for a different phone after the 3rd time I had to return it and thank god I haven't had some of the problems other X1 users have had . But I guess there is a reason why you kept on getting the X1 after the first return.
Click to expand...
Click to collapse
haha yeah well, it does everything i want it too! I was offered the G1 and such but it just didnt match the look of the x1 and the WM Operating system in the way i can install and get everything i need on it! I would have happily accepted an x2 if anyone had offered it but unfourtunatley vodafone UK decided WM phone were crap and decided to not stock them anymore.
It was funny actually, when i found out vodafone was no longer stocking the x1 the dude on the phone said for me to check GSMARENA.com to see what other good phones there are out there etc. At the time guess what the top phone on GSMARENA was? the X1!
comeradealexi said:
haha yeah well, it does everything i want it too! I was offered the G1 and such but it just didnt match the look of the x1 and the WM Operating system in the way i can install and get everything i need on it! I would have happily accepted an x2 if anyone had offered it but unfourtunatley vodafone UK decided WM phone were crap and decided to not stock them anymore.
It was funny actually, when i found out vodafone was no longer stocking the x1 the dude on the phone said for me to check GSMARENA.com to see what other good phones there are out there etc. At the time guess what the top phone on GSMARENA was? the X1!
Click to expand...
Click to collapse
Haha that is pretty funny, to this date at GSMARENA.com the X1 is ranked 6th and by Interest it's ranked 3rd and it's the only phone from 2008( Well there is the N82 from 2007 and the 5800 Xpress Music but we all know the X1 is way better than those phones lol) at the top of these lists now that's saying something. I also found this image from phonearena.com a couple of days ago.
To me it's logic that the X1 is not available anymore. It was launched in late 2008 and had been available for almost 2 years despite the fact that it's successor, the X2, was introduced. The home electronics store of my choice here in Switzerland sold the last X1 somewhere last month.

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