[Q] my htc surround died tonight - Surround General

ok it makes me mad...this is my second device(lost my original on a roller coster) i'm short on cash at the moment so i been doing research trying to find out if i could get a different device but it turns out i would have to pay full price...should i just file a claim and get the same device or would att let me renew my contract and get a different device....my last upgrade was in early april

Hi kilme14,
Thats to bad! What exactly happened to your second Surround? Does still function at all? Can you tell us if or what it does, or if its just doesn't turn on at all?
Is it not covered by warrenty?
Tough to say if they would let you renew your contract that early, and i think if they did you would still be paying almost full price for your new phone. I know I try with my phone companies and depending on how they determine when you get an upgrade its a tough shot.
Hopefully we can figure this out, or your phone company gives you a new one.
Thank you,
Coockoo

it wouldn't load past the white htc screen, and today i got an error about my storage card....but i finally got att to send me a new phone but i'm going to trade it in for a different phone...the windows phone isnt working for me

Alrighty cool, I'm glad they sent you a new one!
If by chance you end up keeping that one or go through this again. The stem of that problem comes from the SD. Its happened to quite a bit of people and replacing the 16GB SD that comes with the phone fixes. I've done this myself as they wouldn't give me warranty and it works just like brand new. I've done and there are several others who have fixed that same issue with the replacement of the SD.
I like windows phone but i keep jumping back and fourth between my desire HD and Surround. they both have so many cool aspects about them and i really can;t wait for MANGO to be released, it looks pretty nice.
Hopefully your new phone fairs a bit better! What are you going to try and get?
Take it easy,
Coockoo

oh man .
if you get eror - storage card is not working . either swapped either unavaible ( or something like . )
just hard reset phone and THATS all .
1. turn off
2. hold volume down key .
3. after screen says promt about factory settings - hit volume down again
dont be drama queen man ..

Damn, I feel bad for you man..
Got my 3GS stolen about half a year ago and I was pissed. Not the same thing that happened to you, but I hate being phoneless, and it dying must suck
Don't worry you'll get another phone soon enough !

Related

OLTP begs for sympathy

Hi,
This is just one big cry for sympathy.
I know it's my own fault, it slipped from my cold fingers. But now my magician is stone dead, no blinking led anymore, no activity when connected with usb, nothing when you press the power button, soft-reset or whatever. I removed the battery & the sim, inserted it again, nothing happens :-(. Now it just feels strange, sort off naked without my magician on my side, no 7*24 web-access anymore :-(
So any response is welcome, even if you call me names. If you got any idea how to solve this pls let me know. Otherwise it will be going off to the repair center tomorrow afternoon. I'm even thinking what my replacement will be: a wizard, a prophet or just wait till the HSDPA devices come out this year.
Refards, M
hi oltp,
sorry to hear that (
i'm with you...
bad, bad, bad..
i'd better wait for small factor HSDPA/HSUPA device...
my hima was dead once, and those three weeks were like eternity...
buzz
Tnx buzz,
Three weeks without it, only the idea makes my wanna cry & all shivery. I think I'll follow your advice, but first wait & see what the repair center will do. If I'm very lucky it will be repaired under warranty, it's still covered by it. Only normally not valid for this kind of damage :-(
M
Sterkte kerel
Good luck
Small update: Went to the shop I bought it at last june. Good news it's covered in a two year warranty & they ship it for free to the repair center. Bad news they needed the invoice as well & I didn't bring it with me. They didn't even wanted to check their computers to see what data is in there about my magician or whatso-ever :-( Now I've got to go back tomorrow again & they take around ten working days to fix it, so a three week period without magician will be reality I guess.
Man I do feel stupid.
M
buzz_lightyear said:
i'd better wait for small factor HSDPA/HSUPA device...
Click to expand...
Click to collapse
What are these devices?
HSDPA & HSUPA
Those are the next generation devices. Now we got GPRS, which will be replaced by UMTS, which will be replaced by the even better HSDPA.
M
Hi oltp,
Thats really really sad to hear and i know how incomplete it feels when we are without our device, even for a day..
Anyway hope everything goes fine under warranty.
But i heard that warranty expires if you do a ROM upgrade or a patched Big Storage. Hope the repair centre doesnt finds it out.
Il pray for you, don't worry..
Regards
Carty..
Hi Carty,
Thanks man indeed I'm worried about the 'minor changes' made to my device. The rom-upgrades I've done don't worry me the least, cause they were all TMO supplied, but the other changes might be dubious. I've send it in wednesday and the lovely lady at the desk assured me it will all be ok, maybe they'll give me an other one she even said. Nothing heard anymore since then, which is normal in my opinion. So now I count the days...
Regards, M
Last update on this:
I got a NEW magician, they covered it under warranty & I'm about the happiest person on the forum for today. Course I got the patch the rom to BIG Storage again to be able to restore my backup properly, but that's peanuts. & I need to buy a new screen protector, which will be delivered tomorrow. The old one wasn't returned & I didn't want to make a great fuss about it. They're actually sending me a new standard one, but I like the Brando ones more.
Thanks everone for feeling with me.
Cheers for now, M
Congratulations! Getting a replacement for free is something that doesn't happen in many countries. Just take good care of your new baby. :lol:
You bet I will ;-)
oltp said:
You bet I will
Click to expand...
Click to collapse
Sounds good homey.
Thanks for all your hard work on this.
Been rocking this Rom since the beginning.
Sent from my SPH-L710 using Tapatalk 2

HD2 Factory Reset Itself!?

About 10 minutes ago, my HD2 froze up. If you pushed the standby button, the hardware buttons would light up then go out as soon as you released the standby button. The screen would not do anything and just stayed black.
I did a battery pull and when I put it back in, the phone attempted to start up thenfroze and restarted on It's own. I was then greeted by a FRESH install screen as if I had just flashed a new ROM and all my settings are gone. Has anyone ever had this happen before?
Happened to me about two weeks ago...just another one of the oddities of this phone.
That's it?
That's really a HUGE slap in the face from both HTC and T-Mobile to know I laid down some cash for this piece of hardware, not to mention we rack our brains tweaking and fine tuning EVERYTHING about these phones and now the phone can whipe itself at any given moment.
We all laid down money on this phone. If you people haven't already, I suggest you get a good back-up program and back-up often. I've had to hard reset twice after my HD2 refused to accept my password. First time I didn't have a back-up. Second time it was a minor 20 minute fix.
T-Mobile and HTC are working on a ROM update so give it time.
best news i heard all weeek
dkb218 said:
We all laid down money on this phone. If you people haven't already, I suggest you get a good back-up program and back-up often. I've had to hard reset twice after my HD2 refused to accept my password. First time I didn't have a back-up. Second time it was a minor 20 minute fix.
T-Mobile and HTC are working on a ROM update so give it time.
Click to expand...
Click to collapse
AMEN!! they should def make it a little more user friendly and not sooo loaded with junk/useless apps, it wont let me log into market place i just want to get some things like trapster and netflix ie things the fone should of came with, who still goes to blockbuster??!!!
they should def offer a "stripped" version of what ever they decide to release
jiggahj said:
AMEN!! they should def make it a little more user friendly and not sooo loaded with junk/useless apps, it wont let me log into market place i just want to get some things like trapster and netflix ie things the fone should of came with, who still goes to blockbuster??!!!
they should def offer a "stripped" version of what ever they decide to release
Click to expand...
Click to collapse
While I agree it is wise to regularly create backups, I think this is a poor solution for these sorts of issues.
People with a device of this calibur should not have them in the first place. Same story as verizon and the BB storm. Everyone is so hurry to get the latest and greatest on the market they put quantity before quality.
Well looks like it happened to me again. Just 30 min ago...as much as I love the phone...it freaking pisses me off that this sh!t keeps happening. One more time and I'm contacting TMo customer service for a new handset (doubt that would help though).
mine did it. wtf!
Owned the Euro and the TMOUS, and it never happened to either of them.
My wife's HD2 formatted the SD card without any input from her. Weird.
Lesson learned, back your **** up on a regular basis and have a back up of that back up somewhere else just in case. People rely way to much and electronics and think they will never break. I don't care how expensive or nice you think something is, it will break eventually. I deal with these types of people all the time who have super important info that they cannot loose but yet they don't back it up anywhere and freak out when they loose it.
HD2 Reset
This happend to me not more than a week ago. I love this phone to death and put some major tweaks into it to suit me and everything was gone. APPs that I have paid for are now requiring that I repurchase them or provide serial numbers for full versions of them. Man what a slap in the face this was.... then two nights ago I was in town and it pulled up some home screens I have never seen before, I have been through this phone thoroughly and still have yet to discover where these screens came from or how. I cannot get them to come up again but I was very impressed with the lay out and definition of them........
My hopes are that these ROM updates will come out soon and fix these issues, they are major killers for this amazing piece of technology!!!
flash problem
sorry my mistake
This happened to me right now too
I cannot believe this! Google threw this post as first result for my search. I did not notice any kind of strange behaviour in the past 2,5 years. (bought in Oct 2009) Only thing was (after about 1,5 years) that the internal battery have lost the set time and date, but that was not disturbing as I havent restarted the phone so often. Today Ive decided to restart it, and after the reboot ALL of my Sense settings are gone, the phone says that Co0kies Home Tab is not installed on my phone, so I do not have any proper home screen now. Although the memory card is recognized (photos and other data are not missing) and the internal memory of the phone is intact too (phone numbers, messages are available). I cannot believe that something like that could happen with a phone, for which I have spent a huge amount of money... This is REALLY sad, HTC! There is no ROM or any sw upgrade for the phone since about 1,5 years, and in the meantime HTC released at least 20-30 brand new phone models... This is where the profit has higher priority as to serve customers, and (I hope) that this will lead to a massive loss of trust against HTC from all of the customers. This has already happened to me...

Dead HD2 screen

Screen shows everything but touchscreen doesnt function. Occasionally does, then dies again. Have reflashed ROMs, radios etc. Always the same.
Anyone know what this means?
I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......
conantroutman said:
I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......
Click to expand...
Click to collapse
yes, I reckon I fried it by reflashing it too much.
I had to get an IPHONE (aaahhhhh) until the HDC Desire HD comes out. Dont like the look of WM7 (for the HD3) and think its a wrong move to buy another HD2 which is a year old (even though it has been the best device I have ever owned, especially now as I was dual booting it). I am feeling lost without my HD2.
i seriously doubt you overflashed it........
sounds like a lcd/digitiser fault...
sorry man
Well, so long my TMO-US HD2 ... dead screen as of tonight...
I just used the dam thing 2 hrs ago and everything was fine. Then it started getting stuck couple of times and finally dead as of 8PM Central time... URGH ... anyhow it is still under warranty and it is being replaced.
What I really like was T-Mobile service handling: it took me only few minutes (9 to be exact) to have everything setup. Told them I did Hard-Reset already - they verified liquid damage sticker (white color square sticker in the inner space of where battery is on the top of it - underneath camera and flash lens) and got it all taken care of by Tmobile Rep Stacy...
Very nice to see T-Mobile has stepped it up.
I am thinking about getting this one sold and buying another android phone - like desire HD or something... haven't researched prices and what not
It hardware problem I repaired mine by constantly pressing button and sliding hand on screen its a button prob or something under it
Sent from my HTC HD2 using XDA App

Good experience with sending phone to Sammy

Well, I had completely screwed up my phone after flashing some roms.
For the life of me I couldn't get it into recovery or download mode. My phone was hardware locked. But I never bothered to add the hardware fix to the phone because adb worked just fine and I didn't think it was going to be a problem. Yeah, big mistake I know and if all you want to say is "I told you so" you can screw off.
Anyway, was completely stuck. I bought the phone out right on ebay, I am running it on att so there was no where really to turn but sammy to get the phone fixed. I called them up told them about some of the problems I was having and eventually got them to take the phone in for repair. It took about a week total but I got my phone fixed and I am now up and running foryo but this time I added the hardware unlock first thing out of the gate.
Hmmm, I say good on ya for resolving the prob w/o trying for a replacement phone. Just a guess, but it prolly takes Sam 15 mins to zero out your vibe and place it back on the shipping cart?
Thumbs up to Samsung a well. Free support for an ebay purchase is cool to begin with..
Yeah, that is what I thought too.
And I agree about the turn around. The day they got it from UPS they fixed it and sent it back out to me the same day.
I am very happy with the results, and the new froyo rom from 11\7\10 is really nice the phone really runs smooth.

Just Received HTC Desire HD

well i was in a law suite with HTC for the issues i was having with my HTC Desire issues so i received a new desire hd for all the issues i went through even though HTC took a year to settle lol
so do you guys like your Desire HD
Congrats on getting the HD. Your going to love it. Im delighted with my one.
I got mine on 2 days back. I am loving it with Gingerbread sense.
Sent from my Desire HD
congratz.. now go to DHD dev and flash the gingerbread rom on it..
+1, then you never look back on your desire anymore
lol that statement is so true i cant put this phone down, lol as well i have not touched my iphone in days my buddy has a iphone 4 as well and he was blown away by the htc Desire HD i know the GPU is not all that but what i use it for it is amazing he just fell in love now he wants one
I must be the only person who doesn't love this phone, its not that I dont like it, its just that there seems to be a lot of issues.
I got mine on Saturday, it was a Vodafone UK upgrade, and coming to this from the orginal Desire has been a BIG DISAPPOINTMENT
The one thing I noticed as soonas I took it out of the box was the seemingly sharp edges around the screen area, the phone itself is sluggish and the screen can be very non-responsive, I cant for the love of all thats almighty get the HTCSense to work - in fact cant even create an account, cant download Locations, the GPS wont work because it says it cant find the satellites even when I'm outside, and the list just goes on.
I loved my original Desire and chose it over the iPhone 4 and thought this would be the next step up buy boy was I wrong. Chances are Ive just got a bad one, but its hasnt half dented my confidence in what I originally thought was a great brand.
As I said, I had the phone as an Vodafone upgrade through Phones4U in the UK. Are they likely to give me a new phone or will they make me have this one repaired? To be honest, I dont want it repaired I just want a new one.
Suggestions please
It sounds like you got a bad one. You could try a factory reset and see if that speeds it back up to normal. If not I would suggest they change it for you. There are plenty of YouTube videos showing the normal (non-sluggish) speed. If your one doesn't match - ask them why it is so slow.
My 2 cents.
I would suggest the same as Grant Barker, sounds like you've got some kind of issuse!
Factory reset is always an good idea! ;-)
ulstersam said:
As I said, I had the phone as an Vodafone upgrade through Phones4U in the UK. Are they likely to give me a new phone or will they make me have this one repaired? To be honest, I dont want it repaired I just want a new one.
Suggestions please
Click to expand...
Click to collapse
IANAL but distance selling reg's should cover this, you are entitled to reject the phone within seven days, personally I would speak with Phones4U as i have found them very helpfull in the past if no joy there try speaking to vodafone aswell.
But it does sound like you've recieved a lemon, even if I did find SENSE slowed the phone down over vanilla android.
1st thing I tried was a factory reset and to be honest, I think its made a blind bit of difference.
Thanks for the heads up people, I'll let you know how this progresses.
you will have to contact the company and explain to them u have a DOA
ulstersam said:
I must be the only person who doesn't love this phone, its not that I dont like it, its just that there seems to be a lot of issues.
I got mine on Saturday, it was a Vodafone UK upgrade, and coming to this from the orginal Desire has been a BIG DISAPPOINTMENT
The one thing I noticed as soonas I took it out of the box was the seemingly sharp edges around the screen area, the phone itself is sluggish and the screen can be very non-responsive, I cant for the love of all thats almighty get the HTCSense to work - in fact cant even create an account, cant download Locations, the GPS wont work because it says it cant find the satellites even when I'm outside, and the list just goes on.
I loved my original Desire and chose it over the iPhone 4 and thought this would be the next step up buy boy was I wrong. Chances are Ive just got a bad one, but its hasnt half dented my confidence in what I originally thought was a great brand.
As I said, I had the phone as an Vodafone upgrade through Phones4U in the UK. Are they likely to give me a new phone or will they make me have this one repaired? To be honest, I dont want it repaired I just want a new one.
Suggestions please
Click to expand...
Click to collapse
Dont know what phone you got but got mine from orange Uk in november and guess what no regrets was going to buy iphone but no way Android + HTC = Pure domination over iphone
HTC suck DHD HD7 or Phone4u?
ghostofcain said:
IANAL but distance selling reg's should cover this, you are entitled to reject the phone within seven days, personally I would speak with Phones4U as i have found them very helpfull in the past if no joy there try speaking to vodafone aswell.
But it does sound like you've recieved a lemon, even if I did find SENSE slowed the phone down over vanilla android.
Click to expand...
Click to collapse
HI hi hi
I'm just on to leav HTC at all.
I've order DHD from ....dialaphone.com(phone4u)
Second day I just ask to cancel my order for poor quality of finish AL-housing and plastic sim cover was just realy beadly made!!!
After canceling it I've order HD7 from dialaphone.com(phone4u)
Same sh.t realy same sh.t.
Baterry cover, plastic frame with scratches and in the middle of screen big looks like somone try to pull it off.You can see parts inside!!!
Was canceled !!!
No HTC in near future! Nono!
Is this fault of HTC TW? or Phone4u UK is selling some sort of 2nd quality ****?
Welcome from the owners of SHD.
Sense is really nice, I think.
With other Nosense Rom's i took less pleasure to use my phone.
In addition, drivers included in HTC sense, allow the phone to be much less energy.
Otherwise, you must hack the kernel.
-jen94ek- said:
HI hi hi
I'm just on to leav HTC at all.
I've order DHD from ....dialaphone.com(phone4u)
Second day I just ask to cancel my order for poor quality of finish AL-housing and plastic sim cover was just realy beadly made!!!
After canceling it I've order HD7 from dialaphone.com(phone4u)
Same sh.t realy same sh.t.
Baterry cover, plastic frame with scratches and in the middle of screen big looks like somone try to pull it off.You can see parts inside!!!
Was canceled !!!
No HTC in near future! Nono!
Is this fault of HTC TW? or Phone4u UK is selling some sort of 2nd quality ****?
Click to expand...
Click to collapse
Dude u got some bad luck becuase my self i have no issues ya the battery cover is plastic so are many other phones just be carefull anyways good luck to u
see i used to hate HTC with a passion since the touch days there quality sucked with so many issues and out of no where look at them now all i can say is this handset just kills my iphone 4 in so many ways its like HTC its like HTC is taking a **** on apple now if only HTC can have internal memory liek apple then we are good to go
seanybiker said:
Congrats on getting the HD. Your going to love it. Im delighted with my one.
Click to expand...
Click to collapse
Me tooo Welome to the club!!
Got my desire hd as a tmobile upgrade and loved every second.with it expect for the usb charging.
Just make sure a factory reset is done if it running slow
Sent from my DHD

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