Related
About 10 minutes ago, my HD2 froze up. If you pushed the standby button, the hardware buttons would light up then go out as soon as you released the standby button. The screen would not do anything and just stayed black.
I did a battery pull and when I put it back in, the phone attempted to start up thenfroze and restarted on It's own. I was then greeted by a FRESH install screen as if I had just flashed a new ROM and all my settings are gone. Has anyone ever had this happen before?
Happened to me about two weeks ago...just another one of the oddities of this phone.
That's it?
That's really a HUGE slap in the face from both HTC and T-Mobile to know I laid down some cash for this piece of hardware, not to mention we rack our brains tweaking and fine tuning EVERYTHING about these phones and now the phone can whipe itself at any given moment.
We all laid down money on this phone. If you people haven't already, I suggest you get a good back-up program and back-up often. I've had to hard reset twice after my HD2 refused to accept my password. First time I didn't have a back-up. Second time it was a minor 20 minute fix.
T-Mobile and HTC are working on a ROM update so give it time.
best news i heard all weeek
dkb218 said:
We all laid down money on this phone. If you people haven't already, I suggest you get a good back-up program and back-up often. I've had to hard reset twice after my HD2 refused to accept my password. First time I didn't have a back-up. Second time it was a minor 20 minute fix.
T-Mobile and HTC are working on a ROM update so give it time.
Click to expand...
Click to collapse
AMEN!! they should def make it a little more user friendly and not sooo loaded with junk/useless apps, it wont let me log into market place i just want to get some things like trapster and netflix ie things the fone should of came with, who still goes to blockbuster??!!!
they should def offer a "stripped" version of what ever they decide to release
jiggahj said:
AMEN!! they should def make it a little more user friendly and not sooo loaded with junk/useless apps, it wont let me log into market place i just want to get some things like trapster and netflix ie things the fone should of came with, who still goes to blockbuster??!!!
they should def offer a "stripped" version of what ever they decide to release
Click to expand...
Click to collapse
While I agree it is wise to regularly create backups, I think this is a poor solution for these sorts of issues.
People with a device of this calibur should not have them in the first place. Same story as verizon and the BB storm. Everyone is so hurry to get the latest and greatest on the market they put quantity before quality.
Well looks like it happened to me again. Just 30 min ago...as much as I love the phone...it freaking pisses me off that this sh!t keeps happening. One more time and I'm contacting TMo customer service for a new handset (doubt that would help though).
mine did it. wtf!
Owned the Euro and the TMOUS, and it never happened to either of them.
My wife's HD2 formatted the SD card without any input from her. Weird.
Lesson learned, back your **** up on a regular basis and have a back up of that back up somewhere else just in case. People rely way to much and electronics and think they will never break. I don't care how expensive or nice you think something is, it will break eventually. I deal with these types of people all the time who have super important info that they cannot loose but yet they don't back it up anywhere and freak out when they loose it.
HD2 Reset
This happend to me not more than a week ago. I love this phone to death and put some major tweaks into it to suit me and everything was gone. APPs that I have paid for are now requiring that I repurchase them or provide serial numbers for full versions of them. Man what a slap in the face this was.... then two nights ago I was in town and it pulled up some home screens I have never seen before, I have been through this phone thoroughly and still have yet to discover where these screens came from or how. I cannot get them to come up again but I was very impressed with the lay out and definition of them........
My hopes are that these ROM updates will come out soon and fix these issues, they are major killers for this amazing piece of technology!!!
flash problem
sorry my mistake
This happened to me right now too
I cannot believe this! Google threw this post as first result for my search. I did not notice any kind of strange behaviour in the past 2,5 years. (bought in Oct 2009) Only thing was (after about 1,5 years) that the internal battery have lost the set time and date, but that was not disturbing as I havent restarted the phone so often. Today Ive decided to restart it, and after the reboot ALL of my Sense settings are gone, the phone says that Co0kies Home Tab is not installed on my phone, so I do not have any proper home screen now. Although the memory card is recognized (photos and other data are not missing) and the internal memory of the phone is intact too (phone numbers, messages are available). I cannot believe that something like that could happen with a phone, for which I have spent a huge amount of money... This is REALLY sad, HTC! There is no ROM or any sw upgrade for the phone since about 1,5 years, and in the meantime HTC released at least 20-30 brand new phone models... This is where the profit has higher priority as to serve customers, and (I hope) that this will lead to a massive loss of trust against HTC from all of the customers. This has already happened to me...
ok it makes me mad...this is my second device(lost my original on a roller coster) i'm short on cash at the moment so i been doing research trying to find out if i could get a different device but it turns out i would have to pay full price...should i just file a claim and get the same device or would att let me renew my contract and get a different device....my last upgrade was in early april
Hi kilme14,
Thats to bad! What exactly happened to your second Surround? Does still function at all? Can you tell us if or what it does, or if its just doesn't turn on at all?
Is it not covered by warrenty?
Tough to say if they would let you renew your contract that early, and i think if they did you would still be paying almost full price for your new phone. I know I try with my phone companies and depending on how they determine when you get an upgrade its a tough shot.
Hopefully we can figure this out, or your phone company gives you a new one.
Thank you,
Coockoo
it wouldn't load past the white htc screen, and today i got an error about my storage card....but i finally got att to send me a new phone but i'm going to trade it in for a different phone...the windows phone isnt working for me
Alrighty cool, I'm glad they sent you a new one!
If by chance you end up keeping that one or go through this again. The stem of that problem comes from the SD. Its happened to quite a bit of people and replacing the 16GB SD that comes with the phone fixes. I've done this myself as they wouldn't give me warranty and it works just like brand new. I've done and there are several others who have fixed that same issue with the replacement of the SD.
I like windows phone but i keep jumping back and fourth between my desire HD and Surround. they both have so many cool aspects about them and i really can;t wait for MANGO to be released, it looks pretty nice.
Hopefully your new phone fairs a bit better! What are you going to try and get?
Take it easy,
Coockoo
oh man .
if you get eror - storage card is not working . either swapped either unavaible ( or something like . )
just hard reset phone and THATS all .
1. turn off
2. hold volume down key .
3. after screen says promt about factory settings - hit volume down again
dont be drama queen man ..
Damn, I feel bad for you man..
Got my 3GS stolen about half a year ago and I was pissed. Not the same thing that happened to you, but I hate being phoneless, and it dying must suck
Don't worry you'll get another phone soon enough !
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
get a warranty, yeah its a possibily. And yes every phone has issues. I LOVE my atrix and would not trade it for any other phone at that time. Every batch of phones are going to contain a bad set. Be happy its your motorola Atrix with its touchscreen, and not your Toyota breaks.
Ugh first world problems.
netter159 said:
get a warranty, yeah its a possibily. And yes every phone has issues. I LOVE my atrix and would not trade it for any other phone at that time. Every batch of phones are going to contain a bad set. Be happy its your motorola Atrix with its touchscreen, and not your Toyota breaks.
Ugh first world problems.
Click to expand...
Click to collapse
Lmfao Toyota...
When life sucks I just enjoy the head
zeotrope said:
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
Click to expand...
Click to collapse
.... you lost your warranty.... cause you unlocked it? If that's the case, you do realize that unlocking/rooting has to be proven to be the cause of the issue, right? If you rooted and unlocked your phone, and the screen has taken a crap.... then i don't see any possible way they can deny a claim. Magnusson-Moss Warranty Act. It'd be like buying a new intake for your car, your radio take a sh*t, and they'd say "Nope... you replaced your engine intake, so your warranty is void and you have to pay for the replacement". It can't be done.
As for the other things... uuh.... you knew the bootloader was locked when you bought it... and nobody ever had any word that the bootloader was going to be OFFICIALLY unlocked by anybody. As for live wallpaper... i've never had an issue with it, although i rarely use it since i don't see the point in wasting battery life to have a bit of animation to my background that, unless i'm staring at my home screens for extended periods of time, i never see.
elementaldragon said:
As for the other things... uuh.... you knew the bootloader was locked when you bought it... and nobody ever had any word that the bootloader was going to be OFFICIALLY unlocked by anybody. As for live wallpaper... i've never had an issue with it, although i rarely use it since i don't see the point in wasting battery life to have a bit of animation to my background that, unless i'm staring at my home screens for extended periods of time, i never see.
Click to expand...
Click to collapse
QFT
10 char
zeotrope said:
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
Click to expand...
Click to collapse
It sounds like something you flashed screwed up your PDS partition. If you have a backup of it, try restoring it.
Edit: http://forum.xda-developers.com/showthread.php?t=1131649
elementaldragon said:
.... you lost your warranty.... cause you unlocked it? If that's the case, you do realize that unlocking/rooting has to be proven to be the cause of the issue, right? If you rooted and unlocked your phone, and the screen has taken a crap.... then i don't see any possible way they can deny a claim. Magnusson-Moss Warranty Act. It'd be like buying a new intake for your car, your radio take a sh*t, and they'd say "Nope... you replaced your engine intake, so your warranty is void and you have to pay for the replacement". It can't be done.
As for the other things... uuh.... you knew the bootloader was locked when you bought it... and nobody ever had any word that the bootloader was going to be OFFICIALLY unlocked by anybody. As for live wallpaper... i've never had an issue with it, although i rarely use it since i don't see the point in wasting battery life to have a bit of animation to my background that, unless i'm staring at my home screens for extended periods of time, i never see.
Click to expand...
Click to collapse
Can't you reflash your phone and relock it?
got it in canada before it came out from another country, called motorola and they said I have no warranty since I'm not in the country I bought it from. not related to unlocked/flashing.
I accept responsibility for not having the warranty, it's my fault. I just want to warn people that there is an issue with a (albeit probably small) subset of atrix's produced.
zeotrope said:
got it in canada before it came out from another country, called motorola and they said I have no warranty since I'm not in the country I bought it from. not related to unlocked/flashing.
I accept responsibility for not having the warranty, it's my fault. I just want to warn people that there is an issue with a (albeit probably small) subset of atrix's produced.
Click to expand...
Click to collapse
Looks like it's time for a vacation to the states.
As Jotokun posted, this issue is known to be caused by the PDS partition being corrupting after flashing. Hope you made a backup of everything before you started. No? Was that the Atrix's fault too?
My cousin who bought this phone in May has no problems whatsoever. He's 100% happy with it and never stopped boasting about it until i finally bought it and was amazed by it. The funny this is that we're still on stock firmware, waiting for a stable CM7. Can't wait!
coolnow said:
As Jotokun posted, this issue is known to be caused by the PDS partition being corrupting after flashing. Hope you made a backup of everything before you started. No? Was that the Atrix's fault too?
My cousin who bought this phone in May has no problems whatsoever. He's 100% happy with it and never stopped boasting about it until i finally bought it and was amazed by it. The funny this is that we're still on stock firmware, waiting for a stable CM7. Can't wait!
Click to expand...
Click to collapse
The current CM7 Beta is extremely stable - I've been running it for several weeks now and have had absolutely 0 issues. the only things not working are the fingerprint scanner and WebTop. small potatoes if you ask me... I average 2-3 days per charge on my battery on this version of CM7. I use the kernel that it comes with at 1.1Ghz - no need for anything higher than that as you will see NO real world gains - only gains you will see are in benchmark apps... who cares about that...
jgc121 said:
The current CM7 Beta is extremely stable - I've been running it for several weeks now and have had absolutely 0 issues. the only things not working are the fingerprint scanner and WebTop. small potatoes if you ask me... I average 2-3 days per charge on my battery on this version of CM7. I use the kernel that it comes with at 1.1Ghz - no need for anything higher than that as you will see NO real world gains - only gains you will see are in benchmark apps... who cares about that...
Click to expand...
Click to collapse
i use the 1.3 ghz kernel because between my 5 screens full of widgets and my live wallpaper, the 1.1 ghz kernel caused me to have a slight lag after changing screens. 1.3 ghz kernel gives me a completely smooth experience, no lag anywhere. my phone doesn't overheat either which happened in earlier versions of the kernel.
jgc121 said:
The current CM7 Beta is extremely stable - I've been running it for several weeks now and have had absolutely 0 issues. the only things not working are the fingerprint scanner and WebTop. small potatoes if you ask me... I average 2-3 days per charge on my battery on this version of CM7. I use the kernel that it comes with at 1.1Ghz - no need for anything higher than that as you will see NO real world gains - only gains you will see are in benchmark apps... who cares about that...
Click to expand...
Click to collapse
Sounds great! Will probably take the plunge next week or sooner, just itching to try it! I'm used to the fingerprint unlock for ages now, don't know if it will feel the same without it (for now!) Battery life on Motoblur crap is not good for me, although it has constant 3g and Wifi at home with sync 24/7 and i do heavily use it. Actually, scratch that, the battery is still awesome for how much i use it!
coolnow said:
As Jotokun posted, this issue is known to be caused by the PDS partition being corrupting after flashing. Hope you made a backup of everything before you started. No? Was that the Atrix's fault too?
My cousin who bought this phone in May has no problems whatsoever. He's 100% happy with it and never stopped boasting about it until i finally bought it and was amazed by it. The funny this is that we're still on stock firmware, waiting for a stable CM7. Can't wait!
Click to expand...
Click to collapse
if your cousin is happy with the phone then i'm happy for him. but i didn't have a good experience with it. all i'm doing is sharing my thoughts, no need to get defensive.
i also experienced this weird grey ring that appears about 1mm away from the screen. it has steadily gotten worse over the last 3 months.
tried the PDS partition fix, didn't do anything. thanks for the suggestion though.
zeotrope said:
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
Click to expand...
Click to collapse
Nice story. Thanks for sharing.
Good bye
Sent from my MB860 using XDA App
ITT people who think their ego is under attack because of a phone.
zeotrope said:
ITT people who think their ego is under attack because of a phone.
Click to expand...
Click to collapse
Actually it looks like you're the one whose feelings got hurt. First, your post's title "Warning: shoddy touchscreen - phone unusable"? Is this your phone or the Atrix, in general? Second, you warn who? Somebody who might buy this phone at a full price from another country and doesn't have warranty because of that?
And then you end your cry with "You better get warranty on this phone, or better not buy it" crap... because of...? From what I know any Atrix comes with 1 year full manufacturer's warranty so that shouldn't be a concern.
If you're having problems with your phone, just say it that way "my Atrix is crap". I'm perfectly fine with mine the way it came out of the box, afterall it's just a phone I'll probably change in a year or so.
Sent from my MB860 using XDA App
slimslim said:
Actually it looks like you're the one whose feelings got hurt. First, your post's title "Warning: shoddy touchscreen - phone unusable"? Is this your phone or the Atrix, in general? Second, you warn who? Somebody who might buy this phone at a full price from another country and doesn't have warranty because of that?
And then you end your cry with "You better get warranty on this phone, or better not buy it" crap... because of...? From what I know any Atrix comes with 1 year full manufacturer's warranty so that shouldn't be a concern.
If you're having problems with your phone, just say it that way "my Atrix is crap". I'm perfectly fine with mine the way it came out of the box, afterall it's just a phone I'll probably change in a year or so.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
no need to get so emotional. my atrix is crap. i'm letting people know that some of these phones have an issue. it's probably a small percentage, but they should be wary if they are getting it with no warranty. i'm trying to help people out.
i'm not sure why it matters so much to you. if yours works fine then i'm happy for you. but i had a lot of issues and other people have as well.
The issue with the touchscreen going wonky is caused by a corrupt PDS partition. There's a thread with a PDS image that you can fastboot over to your phone if you didn't back up your PDS partition.
Happened to me when I was jumping around from ROM to ROM constantly. Lost use of the capacitive buttons and the touchscreen was completely uncalibrated. To make your life easier, just don't sbf back and lose your software unlock. I was not able to fastboot to the PDS after sbf until I did the unlock again even though my phone was already unlocked.
Sent from my MB860 using XDA App
So my phone started acting bananas within a week or two ago. Bluetooth no worky. I'm rooted and all tht good stuff. Fixed my cracked digitizer at one point. Had the phone since last march. I love the phone. Well...like I said, it went berserk on me recently. Can barely text without writing like a million monkey landed on the qwerty. Bluetooth no worky. So I took out my back up iPhone. And took atrix to AT&T. Good news. Today was my last day of my warranty. Bad news. Im using iPhone till new phone shows up. Scary news. My phone is rooted. Will they charge me when they get it and see it was rooted????
Nah, you're good.
Sent from my MB860 using xda premium
Judging by the symptoms, your digitizer got screwed again.
Obviously this has nothing to do with rooting, so this shouldn't affect your warranty in any way.
Unlocked bootloader on the other hand might tip them off. But still unlikely.
I doubt they will care about software modifications when your issue is with the hardware.
Sent from my MB860 using XDA App
I'm so unsure though. Been looking fr hw to revert it back to unlocked or put the stock stuff back in it. No one has a legit true answer tht "yea, they don't care because it happened to me and I still got my new phone"
It's always speculation. I feel like I'm the only one with an atrix to ever b in this situation.
Either way thnx fr the replies.
My sons Atrix also has those same problems. The difference is that he took his for a dip in the pool, so I think that the warranty will no worky, much like the bluetooth. His wifi is borked as well. I've been trying for months to get him to let me reload his rom on the off chance that helps. But his touch was fine until recently. I think that was enough for him. He is finally gonna let me at it this weekend. From what I have gathered it's a shot in the dark at best. But with a voided warranty it looks to be the only option.
JdgM3NT4L said:
My sons Atrix also has those same problems. The difference is that he took his for a dip in the pool, so I think that the warranty will no worky, much like the bluetooth. His wifi is borked as well. I've been trying for months to get him to let me reload his rom on the off chance that helps. But his touch was fine until recently. I think that was enough for him. He is finally gonna let me at it this weekend. From what I have gathered it's a shot in the dark at best. But with a voided warranty it looks to be the only option.
Click to expand...
Click to collapse
Of course warranty won't work for your son. His phone went in the POOL! First thing they check is for water damage. Not the same issue as the OP!
OP..........pity you didn't take phone for repair while still under warranty. I doubt you would have had a problem getting it fixed/replaced.
i got it to att on the last day of my warranty, i received a new locked atrix. now i got to send my unlocked one in, but i want to lock it again, im afraid if they see its unlocked ill be charged.
To whomsoever it may concern. Yes that's what my state of mind is right now.
I will begin from the beginning then.
So heard on 4th October 2016 that google is launching it's Pixel phones. Couldn't have been more excited with the news as I am a big android fan boy. I had been using the Nexus 6p then, so the news of the Pixel phones was really pleasing to me.
I wait for the Pixels to get launched in India. 26th October 2016 is the date. I pre-order my Pixel XL very silver 128 GB before hand and receive the handset on 26th! Very happy!!
I haven't ever used a better phone than the Pixel XL. The smoothest android experience. Period.
So a month passes by. The phone does overheat from time to time but other than that it worked fine. My "rock solid" Pixel XL gets about 40 GB full. One fine day, while I was trying to open a PDF from my drive, the device freezes and reboots. Nothing to worry, sometime android does that, I think to myself. Same day, Gmail freezes and the phone reboots. Then the Camera freezes and it reboots. Now I started to see a pattern. Tried uninstalling apps one by one, to pin point the root cause. Found nothing. Tried Safe Mode. Still it would freeze and reboot. Finally, made my peace with a factory reset. The phone started behaving. I told myself that I must be some rogue app.
This cycle continues again when the phone reaches that 40 GB mark. It would freeze and reboot. Factory reset once again. It works fine.
So I start suspecting the phone internal memory. I fill up the around 80 GB with random videos and music. The restarts start happening like clockwork.
Come 6th December 2016, and I receive the 7.1.1 update. Everything goes smooth. The phone acts normal, for sometime at least. I call up Google Support on the 8th and the guy tells me to take my phone to the service center.
Moments after, I see my phone restarting. It boots up and it's sitting on my table. In about five minutes, while lying idle on the table, it reboots. And this time, it reboots to boot-loader. I try to start the phone with the power key and the volume keys by choosing the right option. It boots back to boot-loader. Doesn't load up android. So somehow my phone was soft bricked just sitting idle on the table.
I am not new to the fastboot mode and decide to flash the stock rom. However, there is this issue that i suddenly see. The fastboot screen on my phone says Baseband : N/A and my bootloader is locked! The only option I see to get android up and running is using stock recovery and sideloading the Stock ROM, which should have worked as Google Stock ROMS are signed and might have not need unlocked bootloader(I did my research). I select recovery, and surprise surprise! The phone says recovery can't be loaded, press any key to go back!!
So now my phone has no OS, no baseband, no recovery with a locked bootloader! And i don't know how it happened!
I take the phone to the service center today around 11 am. They can't make sense of what happened. They say they would keep the phone for sometime. I get a call from them around 4, which was like half an hour back. The guy tells me there is a power button issue and another hardware issue(which he doesn't specify) and tells me they will keep the phone for 2 days. And repair it!
WHAT!?! WHY THE HELL ARE YOU REPAIRING MY PHONE GOOGLE!?! It's a new phone, not even 2 months old! And it doesn't come cheap! For the price amount I would expect it to work flawlessly!! I ask the service guy for replacement unit, and he says it is more than 14 days old, and gives me all terms and conditions! The problems that I had with this phone couldn't have been foreseen!! Till the time the internal storage gets to about 30 percent full the restarting issue did not show itself.
I expect a replacement unit or a full refund. Because this is just not fair! Not really happy with you Google. Thanks!
P.S.: thanks for reading this.
TL;DR
Cliff notes?
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
Mdizzle1 said:
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
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He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
johnciaccio said:
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
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Agree
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
ithehappy said:
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
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It is a hardware problem only, the phone worked fine till the 40 GB or so mark. And yeah, seem to feel unlucky about this now.
Also, I am not bashing HTC for this, they were pretty nice and they are doing their job. I understand that. Just not happy about the situation I am in that's all.
superchilpil said:
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
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I wish i would have damaged the device just so that I would have something to blame this on.
And as for the car issue, you would want a new car, won't you? They will indeed repair it, however, a customer asking for a new car which works doesn't sound dumb to me.
johnciaccio said:
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
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Thought as much. Thanks for reading the long post!!:good:
sanke1 said:
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
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The problem is when they eventually return the phone, it would be hard for me to understand if the problem persists until I get a PC in front of me and fill up the device. And the problem is pretty random too. Thanks for the reply though.
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
dc/dc said:
TL;DR
Cliff notes?
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Got a faulty Pixel XL, issue with the logic board(based on what i have read on this discussion so far), not really happy with HTC opening my new phone and repairing it. I paid for a new phone and I want a new phone which works! I know I am whining a bit.
johnciaccio said:
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
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You read my mind!! Totally agree!!:good:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
johnciaccio said:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
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It surely is not a good policy to have. And with the pixel devices the resellers were a part of the launch process. It was not like we had to wait for a few days after it was available online. It was almost the same time. I hope i get my device as soon as possible in working condition, because as I mentioned earlier, I love the phone. Also I have been using a prehistoric Nokia 1100 which I found in some corner of my house as I don't have any other back up device currently.
I'm just impressed that Google had a service center in Bangalore.
Yeah sucks. Let us know how it goes.