Database Users

For those who can't connect with Kies

After half an hour trying I have just found a working solution how to connect your SGS in Kies. Here is the deal:
Start Kies, put phone's USB settings in Kies mode. Connect your phone to the PC. Wait until MTP App show "Connected". Go to your PC's Device manager, find Portable Devices and select Disable on GT-I9000. Do not wait for the disabling process to be completed, just disconnect the USB cable. Now connect the USB cable again, wait the MTP App on the phone to show you the message "Connected" and choose Enable on GT-I9000 in Device Manager. After a few seconds your phone should be ready in Kies
I tried this both on x86 and x64 Windows 7 and it works for me.
I hope this will help! And I hope there isn't another thread with this solution. If there is - I'm sorry

i cant wait to get home and try this... another 10h to go
but if this helps ur a geniues

celeronix said:
After half an hour trying I have just found a working solution how to connect your SGS in Kies. Here is the deal:
Start Kies, put phone's USB settings in Kies mode , go to your PC's Device manager, find Portable Devices and select Disable on GT-I9000. Do not wait for the disabling process to be completed, just disconnect the USB cable. Now connect the USB cable again and choose Enable on GT-I9000 in Device Manager. After a few seconds your phone should be ready in Kies
I hope this will help! And I hope there isn't another thread with this solution. If there is - I'm sorry
Click to expand...
Click to collapse
Will put this in the FAQ if we have some confirmations for its effectiveness

when i first bought my phone it worked with kies, but after flashing it to a different firmware there was nothing i could do to get it to connect. i had deleted drivers, re-installed, etc etc but nothing worked. what ended up working was putting the phone in download mode, plugging in the usb to both phone and pc, then putting the phone into recovery mode, and as soon as the recovery menu popped up my device was recognized and the correct drivers were reinstalled and all was fine again

hondaguy said:
when i first bought my phone it worked with kies, but after flashing it to a different firmware there was nothing i could do to get it to connect. i had deleted drivers, re-installed, etc etc but nothing worked. what ended up working was putting the phone in download mode, plugging in the usb to both phone and pc, then putting the phone into recovery mode, and as soon as the recovery menu popped up my device was recognized and the correct drivers were reinstalled and all was fine again
Click to expand...
Click to collapse
If you still have this problem, please try my method and tell me if it works

I had issues and I also tried this method. But it didn't help
Last thing I tried was to format the internal SD. That did the trick for me....

The biggest problem with getting the phone to connect to Kies is two fold:
1) MTP application will ONLY launch from the home screen (touchwiz screen). NOT from any app. drawer / launcher screen
2) If USB mode on the phone is set to Ask on Connection, MTP won't launch due to the USB app. being open (see 1) above)
If you set USB to Kies mode and then ensure you are on the home screen of the phone with nothing else running, Kies WILL connect

Also remember the 16+ size extension bug.
So a full wipe on ur I internal sd card is a good solution just make sure u back it up tour hdd

I also did a "Driver recovery" from Kies and it worked after that. Although MTP driver failed to install for me in this case.

Make sure to update to the latest version of Kies ( Now 1.5.1.0074.45 ) as this version seems far more reliable when connecting the phone

I recently discovered that the culprit of Kies continuously trying to connect to phone was caused by wrong MTP driver selected.
Under WinXP
After phone connected in Kies Mode..Go to Device Manager/Portable device..
If you see a device labeled as "MTP xxx or Portable device.." ,wrong MTP driver or older driver has been used..For my case, a Microsoft 2004 MTP driver was selected.
To fix it.
1) Do a manual driver update..for my case ,i let the driver wizard to search automatically..this round, another newer Microsoft driver was found..in fact 2 of them.. after installing the drivers(Microsoft 2006 MTP driver,2 are listed..). .Now Device Manager/Portable device listed "GT-i9000" ,Kies immediately found my phone.
Driver name that worked are "wpdusb.sys" and "wudfrd.sys" found under \windows\System32\drivers\..

celeronix said:
If you still have this problem, please try my method and tell me if it works
Click to expand...
Click to collapse
You must not understand English. The entire reason I posted a comment was to share how I overcame this issue, so that would mean I no longer have this issue

Probable Fix for Kies
Friends,
I have also faced the same problem (while connecting my SGS via Kies MTP was crashing). It used to work earlier so I started to remove Applications and data in the reverse order of Installation. After I removed "Dolphin Browser HD" and all saved bookmarks it started working.
This may be a probable solution if you also have Installed Dolphin Browser.
~Gaurav
India.

2 different issues.
MTP crashing on phone is independent from Kies on PC cant detect phone.

i couldnt use kies either but i wasnt worried as i hardly have free time now..
this was a simple fix and now it workes perfectly for me.
sorry about the late replay.
thanks

I'm glad that it works for you

try this
try #9 on
http://forum.xda-developers.com/showthread.php?p=8046872#post8046872

You might be interested in my little APK (SGS Toolbox). I first created it to have it read the product code from the nv_data file to allow you to check whether it has been modified after a firmware update. But now I added some extra options, of which one is the option to check whether there are new firmware updates available in KIES by issuing the same request KIES does when checking for new firmware. This way you don't have to connect your phone to your computer all the time to check for new updates in KIES. Note: It sends JM1 as the current firmware version to find the latest. I might send the actual phone's firmware version once I figured out how to find it. See: http://forum.xda-developers.com/showthread.php?t=778244

Thanks, I'll give it a try

Deleted. Wrong thread.

[Q] Kies doesn't work after Root!

Hi everyone!
I've got an Apollo (GT-i5801), and after a successful root using z4root, i can't use my phone with Kies. It worked great before root.
When i connect it to the pc, the phone is recognized as an SD card( fine!) but with Kies, the "Connecting" option stays there forever...
Any help?
Thx

Try it without sd card. you can't access your files with kies now but you can upgrade when it's time.

Humpie said:
Try it without sd card. you can't access your files with kies now but you can upgrade when it's time.
Click to expand...
Click to collapse
It's the same... no connection.
Should i unroot it, to update with Froyo, using Kies?

I think you should try

Froyo?
?

i had same problem with kies few days ago after installing froyo on my galaxy 3... problem solved with "reinstall driver" option in kies...

martin.jeremic said:
i had same problem with kies few days ago after installing froyo on my galaxy 3... problem solved with "reinstall driver" option in kies...
Click to expand...
Click to collapse
Didn't work for me.

mine doesnt work too after flashing 2.2 froyo... tried to reinstall driver doesnt work too
not that i care for kies anyway

AnyDroid said:
Didn't work for me.
Click to expand...
Click to collapse
infestedd said:
mine doesnt work too after flashing 2.2 froyo... tried to reinstall driver doesnt work too
not that i care for kies anyway
Click to expand...
Click to collapse
disconect phone from usb, select "driver recovery" option in kies and wait for it to finish... then connect phone to usb... that's how it worked for me... when i tried to reinstall drivers with connected phone, it just do nothing....

martin.jeremic said:
disconect phone from usb, select "driver recovery" option in kies and wait for it to finish... then connect phone to usb... that's how it worked for me... when i tried to reinstall drivers with connected phone, it just do nothing....
Click to expand...
Click to collapse
I've tried that way, didn't worked

i dont know if was martin tip, or an update on kies
what worked for me :
try to disconect the phone, reinstall drivers (do that after kies update, if you need to)
dont set the phone to ask on connection what to use (mass storage, kies, internet) but set it to connect directly on kies
start kies, and plug the phone
worked for me

Did you verified that USB Debugging was unchecked ? because when it's checked there is no connection possible using USB port neitherfor OS or KIES?

I am also facing the same problem with my I5801. Initially I rooted with z4root 1.1. version later I felt its because of the old version. Later I installed latest Z4root 1.3 version and re-rooted it but no use. My phone is not at all getting recognised (though I get a sound from my phone after connecting to pc but there is no option to choose KIES or Mass storage etc. It simply getting charged)
The KIES didn't recognise my phone even after connecting it to PC.
Later I tried
http://www.careace.net/2010/08/25/how-to-fix-samsung-kies-connection-problem/comment-page-5/
Though not of much use nothing happened.
Even I tried (Dial part in the below link)
http://forum.xda-developers.com/showpost.php?p=8667486&postcount=524
Fortunately this time my KIES recognises some unknown phone is connected but it mounts my phone in Memory card mode. Though I couldn't do much in this mode, this might help some of you to understand the problem deep enough to solve the issue. Thanks.
P.S. Though connecting to KIES is not of much use as we can back up data with some other apps but the major concern here is if in case (no hopes though) Samsung releases official firmware then we should have to use KIES to upgrade our OS version, then we will be in trouble.

After rooting with FuguRoot, Kies can't find my phone either. This seems to be a known issue but nikademus hasn't replied in his thread for some time now. Does anyone know why this happen and how to fix it? It seems a bit strange seeing how everything but the added su and busybox is stock..
Maybe some cache issue?

I can verify on that. After rooting my phone to make a backup with Titanium backup before upgrading with Kies, just to be on the safe side Kies doesnt work anymore with my galaxy3.
I tried unrooting the phone, but it did not help.
Strange thing is, that the usual information on the phone screen, saying that it is now connecting to the Kies did not show up. I did som trick like writing *#723572# (not pretty sure anymore what it realy was) and then setting it to modem and back to pda mode. Now I see the information saying on the mobile screen that it is trying to connect to samsung kies, but it still does not work.
I tried it on a virgin computer running xp sp3. I installed the newest Kies, than connected the phone, but now it says, that the connected phone is not in Kies (or Pc connect) mode, and I should change it to that. However the galaxy 3 screen says that it is definitely in Kies usb mode.
I will try later a factory reset and then an update through Kies to the latest fw. And after that a restore with Titanium backup.

sikolymester said:
I can verify on that. After rooting my phone to make a backup with Titanium backup before upgrading with Kies, just to be on the safe side Kies doesnt work anymore with my galaxy3.
I tried unrooting the phone, but it did not help.
Strange thing is, that the usual information on the phone screen, saying that it is now connecting to the Kies did not show up. I did som trick like writing *#723572# (not pretty sure anymore what it realy was) and then setting it to modem and back to pda mode. Now I see the information saying on the mobile screen that it is trying to connect to samsung kies, but it still does not work.
I tried it on a virgin computer running xp sp3. I installed the newest Kies, than connected the phone, but now it says, that the connected phone is not in Kies (or Pc connect) mode, and I should change it to that. However the galaxy 3 screen says that it is definitely in Kies usb mode.
I will try later a factory reset and then an update through Kies to the latest fw. And after that a restore with Titanium backup.
Click to expand...
Click to collapse
Try unmounting your MicroSD card (Settings -> SD Card and Phone Storage -> Unmount SD Card) and then connect it to PC.

If you're on windows 7==> Kies, preference==> check: compatible with windows xp (service pack 3)

SOLUTION .... Kies not connecting

This has worked for me several times.
Problem - Kies stays in connecting mode forever.
Reason - Think I once had Odin and Kies open at same - seems to mess up drivers and connection.
Solution:
1. Make sure Odin is closed.
2. Put phone into download mode.
3. Start Kies with phone connected to PC in download.
4. Leave it to install drivers. This may take a few minutes, be patient)
5. Disconnect phone from PC and reboot
6. Ensure USB debugging mode is off
7. Ensure nothing is running on phone and you are on home screen
8. Connect phone to PC and run Kies
9. It should connect.
This has worked for me several times.....I hope it works for anyone having this problem. If it doesn't please don't flame me. If it does, please hit the "thanks" button.
Best of luck!

What worked for me was using the default TwLauncher instead of LauncherPro. Don't ask me how this fixed my problem, but it did!

Also make sure Bluetooth is off and no apps are running in the background (use the built in Task Manager for this)

lolturnip said:
What worked for me was using the default TwLauncher instead of LauncherPro. Don't ask me how this fixed my problem, but it did!
Click to expand...
Click to collapse
The problems most people appear to be having connecting to KIES are with standard phone setup after dabbling with Odin. I first encountered the connection problem after forgetting to close Odin and opening Kies, even after reinstalling drivers. Hence me connecting my phone in a few different modes to see if drivers got sorted...and it appears they did !
I really hope my solution helps others out too

Hiya. Been reading and trying these solutions.
My wife's SGS2 will not connect to Kies no way no how. Tried all of the available solutions. It will not connect to NPS either, although NPS sees the internal and external storage and media but not the phone to be able to upgade to Android 4 which is supposed to be out this week on Orange.
Any help appreciated.
I am using windows 7 Ultimate and the phone is stock orange

Kies

Anyone familiar with an error trying to connect to Kies that says "cannot start the service on the device, please disconnect then reconnect"?
The tab doesnt go into "Kies mode".

Possibly something to do with the kernal?

uncheck USB debugging!

rogconnect said:
uncheck USB debugging!
Click to expand...
Click to collapse
This is probably it right here ^ but also, K Rich, let us know what ROM and Kernel you're using. Thanks!

well, its not USB debugging. possibly starburst rom or pershoot kernal as the issue?

I had same problem.
The quick solution is factory reset.
Or you have to find a file with strange(illegal) name.
I suppose kies scan the files on tab during connection and because the illegal name found the connection process fail.

Happens everytime
It happens to me everytime. Easy way to check if Kies is broken is to try and enable it in settings "Wireless and networking". If you select Kies via Wifi and a dialog does not pop up then the Kies service is broken. Only way to fix it then for me is a factory reset which is a pain since I have to reinstall everything then.
Does anybody know of an easier fix. I am on a p7500 32Gb 3G and Wi-fi. Also as a side note: this kernel also does not seem to work with Plex streaming. No fix unless I root I think. This is the south african vodacom/fone galaxy 10.1
Regards

That same error message just started happening to me too. My SGS i9000m used to connect to Kies fine, but I just accepted a new Kies update and let it install, and now in Kies ver 2.0.2.11071_128 it gives me that error message.
Same thing just happened to my girlfriend, who has the identical phone to me. Once she accepted the recent Kies update, it doesn't see her phone.
But, Windows 7 (64-bit, for both of us) does see the phone.
And, the Kies Air app does work for me!
My phone is "lightly rooted" with Super One Click root. (As in, I haven't used Odin to put new ROM's on it, and I haven't messed with the phone much.)
Is there a way for me to get Android 2.3 onto it, through Kies or Kies Air?
Thanks guys. Sorry, I'm a noob.

hope it can help
I had the same problem with galaxy 2 and tab 8.9 (gt-p7300)
With galaxy 2 solved by shut down the phone (press power for 10 sec) with kies on and usb connected to comp.
With tab 8.9 the only way that worked for me is a factory reset, the same method of galaxy 2 was not working.
I hope it can help

reboot+usb connected -> fixed Kies
pippone121263 said:
I had the same problem with galaxy 2 and tab 8.9 (gt-p7300)
With galaxy 2 solved by shut down the phone (press power for 10 sec) with kies on and usb connected to comp.
With tab 8.9 the only way that worked for me is a factory reset, the same method of galaxy 2 was not working.
I hope it can help
Click to expand...
Click to collapse
Thanks dude, the reboot of my galaxy s2 with usb connected made Kies detect my phone again.
I owe you a beer, maybe two.
Cheers,
Stefan.

I noticed that disabling pattern protection, allows Kies to recognize the tablet.
EDIT: not always, sorry

Even though this is an old thread, I would like to confirm that rebooting SGS 2 with USB connected, caused Kies to recognize my phone. Another method that works with limited success is changing the USB port on the PC to which the phone is connected.
Thanks.

Odin Flash Not Working - Hanging at Get PIT for mapping

I downloaded an official Samsung 4.4.2 ROM from SamMobile, it is the correct version for my I9505 etc etc.
When I put my phone in DL mode, jump into Odin, and try to flash, Odin hangs at "Get PIT for mapping..." and never gets any further. I can restart my phone etc no worries, but I just can't upgrade.
I'm running Windows 8.1, is this the issue?
Any help would be great.
EDIT: I believe this issue is that I was plugged in through a USB hub, not direct to my PC. Admins/Mods can I suggest leaving this thread to possibly help others in the future?

Try it on other Pc
Maybe the problem with USB Port, Maybe with windows 8
If you have Kies installed, check the task manager for Kies process and End it
I suggest you use Odin on Pc Running windows 7

Plugging in direct to the PC fixed it. Seems it was the USB hub.
Had already checked Kies. Thanks for the tips.