Database Users

My Experience with Replacing the Nexus

Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!

bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..

I have been consistantly checking mine as well. This sucks

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC

ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.

Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.

melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC

I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year

ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...

DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.

Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.

kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.

as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.

I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.

That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.

I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.

i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.

Bell recovery mode - fix from Samsung is on the way

Was just at the store aaking about exchanging my SGS, and the rep told me they were not allowed to exchange phones for lack of recovery anymore, since all curent models do it.
But, she also said that Samsung knows about the problem, that it is well documented, and that a rom update will be out soon to fix it. She said it may ship with the froyo update.
She semed to know what she was talking about and said this came from the Samsung rep, so I think it is legit
Sent from my GT-I9000M using XDA App

i hope it's true.
that wil save a lot of trouble for a lot of people

brunes said:
Was just at the store aaking about exchanging my SGS, and the rep told me they were not allowed to exchange phones for lack of recovery anymore, since all curent models do it.
But, she also said that Samsung knows about the problem, that it is well documented, and that a rom update will be out soon to fix it. She said it may ship with the froyo update.
She semed to know what she was talking about and said this came from the Samsung rep, so I think it is legit
Sent from my GT-I9000M using XDA App
Click to expand...
Click to collapse
With the rate that Samsung's dragging its feet for fixing other issues with the galaxy s line, I'm glad I just got a straight refund for mine last week. Waited quite a long time for the SGS to be available in Canada, but now I'm kind of wondering if I should wait longer for HTC's next super phone.
Think they really need to crank up their bug fix team. Many people got burnt by them not updating older phones, but with the number of sales they have with the S, it really could hurt their mobile sales for years to come if they let things slide.

Raise the BS flag!

i'll only move back to HTC if they include SAMOLED

Samsung is not dragging their feet have you looked at the x10 or the htc magic? Samsung has already put out a update for the bell model i9000m just 1 week after the phone came out.. thats fast.

TriC_101 said:
Samsung is not dragging their feet have you looked at the x10 or the htc magic? Samsung has already put out a update for the bell model i9000m just 1 week after the phone came out.. thats fast.
Click to expand...
Click to collapse
Yes, the phone's been out for 1 week here in Canada, but in other parts of the world, it's been out for 2 months. And still no solid fix for the GPS. Go check out the GPS thread @ the phandoid forums to see how many times a phantom update was supposed to fix that issue.
I really did love my S, but I can live without a smart phone under all the issues are worked out. I'm a pessimist by nature, but I am hoping to be pleasantly surprised with all kinds of fixes and an on schedule froyo release.
PS, might want to look at the behold II, you know the phone that they said it would be upgraded to 2.x in their promotional video, then said 1.6 is as far as they were going to go just as the S was announced? heheh

Hmm that's weird.
I just exchanged mine this afternoon at Yonge and Dundas in Toronto and I wasn't even asked any questions. The manager said they were aware of the problem and that the new batch was working so it was exchanged on the spot. No mention of waiting for updates...
My new one works perfectly.

DarthV said:
Yes, the phone's been out for 1 week here in Canada, but in other parts of the world, it's been out for 2 months. And still no solid fix for the GPS. Go check out the GPS thread @ the phandoid forums to see how many times a phantom update was supposed to fix that issue.
Click to expand...
Click to collapse
The GPS is fixed with the new ROM.... check the threads. I can attest to it it locks much faster and is much more accurate now.
atanga said:
Hmm that's weird.
I just exchanged mine this afternoon at Yonge and Dundas in Toronto and I wasn't even asked any questions. The manager said they were aware of the problem and that the new batch was working so it was exchanged on the spot. No mention of waiting for updates...
y.
Click to expand...
Click to collapse
To me, this just further confirms that a fix is coming. If it is fixed in new batches, then an updated SPL will be out shortly, or shipped with Froyo. It would not make sense to not ship it because it would just end up to more warranty returns due to bricked upgrades.

cool, hope they fix this soon!

just for the record, it's not just the Bell model
i9000 from other countries have having the same problem, and it's also not all the units, just some units
seems like they have some one sleeping in Samsung's QA department.
otherwise there is no explanation why some units of the same batch are fine, yet some units are missing the 3 buttons modes

And someone from futureshop was even arguing with me that bell did that to avoid rooting it 

casperr said:
And someone from futureshop was even arguing with me that bell did that to avoid rooting it 
Click to expand...
Click to collapse
LOL
some one tried to tell me the same on wireless wave
"samsung caught up on the problem, all new phones comes without it"
then i made them pull out a newer box, and ta da... it worked
the girl was left (speechless)
the first one i tried had an older date in the box

Any new updates about this fix?...

ccrows said:
Any new updates about this fix?...
Click to expand...
Click to collapse
the 3 button fix is already in the DEV sub forum of SGS
find it and install it

Spoke to VERIZON about GPS problem!

I spoke to Verizon about the GPS problem. They told me there not responsible for it. So I said So if I buy a Camera Phone with the intention of using the camera...and if the camera doesnt work...your not responsible? They said no the manufacturer is.
I said I purchased the phone with all intention because of the navigation and maps on BING!!!! I emphasized BING. Because If i said GOOGLE maps they would of said well thats 3rd party.
They said sorry we cant help. I asked can I switch the phone. They said no. can You replace the phone with one that works. They said its a known issue there all like that so we cant. We were waiting for a software fix they said. And I said if that fix never comes do i get my $ back....they said NO.
Verizon said there only responsible for data and calling issues...lol If i have a problem with the phone i should contact samsung.

Sounds like a typical response from a csr drone.
Sent from my SCH-I500 using XDA App

why is verzion responsible for a problem that is caused by the manufactor?
you have a 30 day period where you can easily replace the phone for htc incredible, droid x, or droid 2..

Ok its simple first I need to say I already put my fascinate up for sale.
Second when I purchased the phone originally I complained about the GPS many times. The issue was confirmed and they swapped it out with a new one. Then when I got the new one the issue was still there. I was told by tech support that the issue is confirmed and that there is no new fix and that there would be a fix released in 2 weeks. So I decided to hold onto the phone after hearing that the fix was being released in that time frame. There was a fix released........but it was not for the GPS.
Now after sometime of no fix. I called verizon explained top them I only bought the phone to use BING maps and without a working GPS of which is advertised it is of no use.
In my history of being with VERIZON any time I had a hardware issue or any issue with there phones I would take it into the store. Tech would look at it and if the problem is confirmed..........warrenty states that they FIX it, or replace it or give my $ back if not solved.
This is THE only phone ive ever had that verizon has told me that they are not responsible. So to have my gps fixed or replaced after the 30 days due to non working GPS id have to speak with SAMSUNG.
You say Verizon is not responsible? Show me a time that anyone has ever gone through the manufacturer for warrenty service. FOR A CELL PHONE.
THE CELL PROVIDER is responsible for the warrenty........how do i know.....I called Samsung and they saids that...And im sure if you call verizon about any other phone they will tell you to go to tech support and have phone fixed or replaced or get a another phone.

Sherwood1 said:
Ok its simple first I need to say I already put my fascinate up for sale.
Second when I purchased the phone originally I complained about the GPS many times. The issue was confirmed and they swapped it out with a new one. Then when I got the new one the issue was still there. I was told by tech support that the issue is confirmed and that there is no new fix and that there would be a fix released in 2 weeks. So I decided to hold onto the phone after hearing that the fix was being released in that time frame. There was a fix released........but it was not for the GPS.
Now after sometime of no fix. I called verizon explained top them I only bought the phone to use BING maps and without a working GPS of which is advertised it is of no use.
In my history of being with VERIZON any time I had a hardware issue or any issue with there phones I would take it into the store. Tech would look at it and if the problem is confirmed..........warrenty states that they FIX it, or replace it or give my $ back if not solved.
This is THE only phone ive ever had that verizon has told me that they are not responsible. So to have my gps fixed or replaced after the 30 days due to non working GPS id have to speak with SAMSUNG.
You say Verizon is not responsible? Show me a time that anyone has ever gone through the manufacturer for warrenty service. FOR A CELL PHONE.
THE CELL PROVIDER is responsible for the warrenty........how do i know.....I called Samsung and they saids that...And im sure if you call verizon about any other phone they will tell you to go to tech support and have phone fixed or replaced or get a another phone.
Click to expand...
Click to collapse
Are you people ever going to do a search? We have a workaround for the GPS - the GPS Status application in the market. Whenever you're about to use GPS, go to GPS Status, hit the Menu key, Settings, GPS & Sensors, Manage A-GPS state, Reset. Then go back to the main GPS Status screen and wait for locks in the lower right hand corner. If there are no locks (only satellite's detected) after about a minute, drag down your notification bar and turn off your GPS for about 10 seconds, then turn it back on and watch the magic happen.
Geez.

There were several people that had HTC fix their TP2s, both VZW and Sprint that I've seen. Usually, the carriers just deal with it themselves and save you the hassle.

Did i really buy a phone for a work around like that?
I bought it to work. And from what people are saying .... 2.2 does not fix the gps on the vibrant.
Either way ... just wanted to say what i was told.
I already packed mine up.
Let me know when your camera doesnt work......ill come up with a work around. lol

Personally, I can wait a minute for it to get a gps lock. I'm never in that much of a hurry that I can't wait a few extra seconds for a lock. I also have found that leaving GPS enabled all the time will result in faster locks than if it's turned on/off as needed. GPS Status also helps, though isn't as needed when GPS is always on. I've used a TomTom and it gets a GPS lock as fast as the Fascinate, and it's a dedicated GPS device, so I won't complain about a minor detail.

My .02, I get a lock in less than 30 seconds on an untouched fascinate. Usually it's 8-10 sats in view and locked on 4 or more in that 30 seconds with 6 locked in another 15 seconds. Seems its a hit or miss problem.
Sent from my SCH-I500 using XDA App

Sherwood1 said:
Did i really buy a phone for a work around like that?
I bought it to work. And from what people are saying .... 2.2 does not fix the gps on the vibrant.
Either way ... just wanted to say what i was told.
I already packed mine up.
Let me know when your camera doesnt work......ill come up with a work around. lol
Click to expand...
Click to collapse
Sent from my SCH-I500 using XDA App
Since you have a faulty phone with your GPS issue you should have a cheap price in mind right? Shoot me a PM on what you want for it...

takes about an hour for my gps to lock

From what I've seen, gps status trick just runs a gps cache clearing script. So to me this just seems like a direct link to samsung's clusterfu*k of a data filesystem.

You should have sent your ninjas. Sorry, I couldn't resist.

My Ninjas are deadly

GPS Booster on the market seems to work for quite a few people.

Daswolven said:
GPS Booster on the market seems to work for quite a few people.
Click to expand...
Click to collapse
Yup. Even though it says it fails, it clearly does not fail with 6 sec. locks.
good day.

azturbomini said:
Sent from my SCH-I500 using XDA App
Since you have a faulty phone with your GPS issue you should have a cheap price in mind right? Shoot me a PM on what you want for it...
Click to expand...
Click to collapse
icwudt . . .

Daswolven said:
GPS Booster on the market seems to work for quite a few people.
Click to expand...
Click to collapse
Agreed, apparently it's software related. Maybe hardware, but I did the gps booster and it locks in 10 flat.

Daswolven said:
GPS Booster on the market seems to work for quite a few people.
Click to expand...
Click to collapse
Didn't work for me.

adrynalyne said:
Didn't work for me.
Click to expand...
Click to collapse
Damnit!
Did you do anything to alter GPS from stock in GPSsetup that maybe others didn't? Wireless network assistance checked?
I haven't tried the Booster yet but was hopeful.

New SD Card after update

Well.. after yelling at tech support people for I don't know how long, they made sure my latest replacement had the new firmware update.
The Bad News First.... it is no better. It crashes, but now it seems that sometimes it catches itself first and throws itself out onto the home screen. What happens then is, that you can't enter an app (including things like the market and people). I just loads and kicks right back onto the home screen before booting. To get this to stop you have to reboot. So instead of crashing now, it essentially forces you to reboot the phone to use it. Fantastic stuff Dell.
The Even Worse.... None of the other 4 phones I had ever had any error pertaining "directly" to the memory card (though I still think the memory card is causing all of this). The phone now 2 has given me the non-compatable card error, and the first time was at the very first initial boot up of the phone. Bravo Dell.
So Im sick of worrying about the warranty. By the time this gets fixed the phone is going to be so out of date, most of the apps won't play on it anyhow. What they are doing is criminal, but there is nothing that is getting done unless a bunch of you jump on the class action table with me.
But anyhow.. to my real question. I am done with this mess and am going to swap a new card in. The phone came with NoDo, but when it booted it updated with the security patch. What is going to happen when I swap cards after an update? And if so what can or should I do? Any help is appreciated... thanks in advance.

Replacing the sd card requires a hard reset and you will be back at the OS version you were before you did the reset. The procedure to replace the card is here:
http://forum.xda-developers.com/showpost.php?p=12188811&postcount=53
Only thing I would say is try and use a Sandisk Class 2 card, they seem to have the best compability.

Cool..that's what I am trying to figure out now... I see some on amazon listed as Class 2, but apparantly even though they are listed as that, they send what ever they have.

efjay said:
Only thing I would say is try and use a Sandisk Class 2 card, they seem to have the best compability.
Click to expand...
Click to collapse
This. All reports seem to support this statement (as well as my personal experience).

missionsparta said:
Cool..that's what I am trying to figure out now... I see some on amazon listed as Class 2, but apparantly even though they are listed as that, they send what ever they have.
Click to expand...
Click to collapse
I tried the amazon route and I am going to try Microcenter, they have one listed and even though its more expensive I can buy it knowing exactly what I'm getting.

efjay said:
I tried the amazon route and I am going to try Microcenter, they have one listed and even though its more expensive I can buy it knowing exactly what I'm getting.
Click to expand...
Click to collapse
I wound up spending a bit more to be sure I had a genuine SanDisk Class 2 as well.
I notice in your sig you are still getting lockups - what card are you currently using?

raremage said:
I wound up spending a bit more to be sure I had a genuine SanDisk Class 2 as well.
I notice in your sig you are still getting lockups - what card are you currently using?
Click to expand...
Click to collapse
Currenty have a Transcend class 2, got the Sandisk and will try my luck with it later.

Uncle.... Haven't even had this phone a full 24 hours yet and there is already dust under the screen.....you have got to be kidding me. Dell should just refund everyone and reimburse them with what is needed tuo break their newly signed mobile contracts. They have NO CLUE what they are doing and it is obvious that isn't going to change any time soon. I guess this is user error also...hahahaha

missionsparta said:
Uncle.... Haven't even had this phone a full 24 hours yet and there is already dust under the screen.....you have got to be kidding me. Dell should just refund everyone and reimburse them with what is needed tuo break their newly signed mobile contracts. They have NO CLUE what they are doing and it is obvious that isn't going to change any time soon. I guess this is user error also...hahahaha
Click to expand...
Click to collapse
You don't mention where your location is....but where ever you are, don't move near me. You are the holder of the worst phone karma there is.
No offense meant...hope none is taken.

missionsparta said:
Uncle.... Haven't even had this phone a full 24 hours yet and there is already dust under the screen.....you have got to be kidding me. Dell should just refund everyone and reimburse them with what is needed tuo break their newly signed mobile contracts. They have NO CLUE what they are doing and it is obvious that isn't going to change any time soon. I guess this is user error also...hahahaha
Click to expand...
Click to collapse
My brother's phone has a layer of dust particles under the screen, probably covering like 75% of the screen real estate. He doesn't want to go through the hassle with calling Dell and getting a replacement sent out so we're probably going to go to the Microsoft Store where we purchased the phones and see if they will do a swap. I've heard they're very helpful in that regard.
They really need to do some quality control on this - the dust issue is pretty terrible and I would have thought it would have been fixed by now. We've had the phones since November/December and I thought the dust issue was a one off flaw.

Once I get a unit with no dust, Im pulling the card. The error THE STOCK CARD keeps giving me is that there is an issue with the memory card. It then tells me to "either remove the storage card or replace it with a new compliant one". And the sticker may said void under it, but no where on it right now does it say void.
So if they have a problem, I took a picture with the camera and the phone SPECIFICALLY states to "REMOVE THE CARD". There problem now... I don't care what they say anymore. They had their chance to fix it... the product is telling me to do it.... and I don't see "Void" anywhere. Took pictures and covered my tracks. Time to get this going myself.

UK/European Dell Venue Pro Users support info

Hi everyone,
As a 16GB DVP owner in the UK I just wanted to find out how many other UK owners were having problems with their handset.
The reason I ask is that when I was originally purchasing the phone and we had delays, I wrote an email to Michael Dell to complain and was contacted the next day by someone from his office and later on by the European Marketing manager. In an email he sent me, he asked that when the phone arrived that I let him know how I got on with it etc.
Well when it did arrive, I had the same problem many people had with the phone locking up when on wifi and downloading from the marketplace/zune. (I have noticed that the phone does not lock up on wifi when there are no apps on the phone)
Anyway, I emailed him and told him of the problems and he agreed to get another phone sent out to me.
The new phone arrived this week and as you might guess the phone has exactly the same problem.
I sent him another email yesterday and today he wrote back with the following reply.
This is absolutely terrible, and I’ve escalated to the Global Director responsible for the Venue Pro.
We will need some time to figure this out with the appropriate teams. If you can please list the apps you have downloaded then I will try and replicate personally as well.
I am so sorry and I hope we can get you a better result at the end of this process.
Click to expand...
Click to collapse
I have sent him a list of apps etc. of what I have on my phone and hopefully something can be done.
What I wanted to know from you UK and European DVP owners is what problems you are having and if you send me a PM I can possibly pass your details onto him
I can't promise anything, but at least it seems that we have the ear of this Dell employee and he might be able to do something about it.
I will have a word with this chap about the US DVP owners as well. I have made him aware of this Forum also.
Paul.

firstandlast said:
Hi everyone,
As a 16GB DVP owner in the UK I just wanted to find out how many other UK owners were having problems with their handset.
The reason I ask is that when I was originally purchasing the phone and we had delays, I wrote an email to Michael Dell to complain and was contacted the next day by someone from his office and later on by the European Marketing manager. In an email he sent me, he asked that when the phone arrived that I let him know how I got on with it etc.
Well when it did arrive, I had the same problem many people had with the phone locking up when on wifi and downloading from the marketplace/zune. (I have noticed that the phone does not lock up on wifi when there are no apps on the phone)
Anyway, I emailed him and told him of the problems and he agreed to get another phone sent out to me.
The new phone arrived this week and as you might guess the phone has exactly the same problem.
I sent him another email yesterday and today he wrote back with the following reply.
I have sent him a list of apps etc. of what I have on my phone and hopefully something can be done.
What I wanted to know from you UK and European DVP owners is what problems you are having and if you send me a PM I can possibly pass your details onto him
I can't promise anything, but at least it seems that we have the ear of this Dell employee and he might be able to do something about it.
I will have a word with this chap about the US DVP owners as well. I have made him aware of this Forum also.
Paul.
Click to expand...
Click to collapse
The response you've received is great, but, it's highly unlikely they are not aware of this issue in the US. People on this forum have been quite active in contacting them by phone, email, forums, twitter and other means. They know.
But it is still good to know that proper channels have acknowledged the issue.

alodar1 said:
The response you've received is great, but, it's highly unlikely they are not aware of this issue in the US. People on this forum have been quite active in contacting them by phone, email, forums, twitter and other means. They know.
But it is still good to know that proper channels have acknowledged the issue.
Click to expand...
Click to collapse
I know what you are saying Alodar1, I guess my main point was that there at last seems to be someone in some sort of position that is concerned and that is listening to someone.
I have just received another message from him saying the following
Hi Paul,
Yes, I got the list of apps, thanks! Yes, I am quite concerned, and yes I do appreciate your help.
If you want to list out the main issues you find with the Venue Pro, then that is fine… I know we have worked out a bunch of them already, but we can double check.
Regarding your issue, I heard some good news yesterday, but need to confirm the details and timing.
I will ask how we can update the blogs / forums with the appropriate details.
Click to expand...
Click to collapse
So if you do have a DVP in the UK please let me know, with any details of the problem and I will pass them on.
Paul.

UK DVP
Am in France and got a DVP from Clove Technologies.
The 8 Go I have Freezes Once a day at least and mostly when I update a page using WiFi.
Get boared of that and I cross fingers waiting an hypotetic update.
A question : I did nt find the SD slot ? is it hiden ?

marcox92 said:
Am in France and got a DVP from Clove Technologies.
The 8 Go I have Freezes Once a day at least and mostly when I update a page using WiFi.
Get boared of that and I cross fingers waiting an hypotetic update.
A question : I did nt find the SD slot ? is it hiden ?
Click to expand...
Click to collapse
pull the battery. Its in the top right of the battery slot, hidden behind a piece of black tape.

Great
Thanks for answer.

Mine works?
I've been following peoples problems with their DVP on here for a bit and was getting the impression it was just the early handsets that had to the problems as mine works fine? I have no wifi issues or lockups? Had the occasional freeze for a few seconds but that's happened twice in 2 months?
I updated to a 32gb card recently but the original 8gb it came with caused me no issues either - just wanted more memory to play with.
Mine was produced on 03/31/2011 according to the box so its a pretty new one... was yours before this?
Matt.

mattahchoo said:
I've been following peoples problems with their DVP on here for a bit and was getting the impression it was just the early handsets that had to the problems as mine works fine? I have no wifi issues or lockups? Had the occasional freeze for a few seconds but that's happened twice in 2 months?
I updated to a 32gb card recently but the original 8gb it came with caused me no issues either - just wanted more memory to play with.
Mine was produced on 03/31/2011 according to the box so its a pretty new one... was yours before this?
Matt.
Click to expand...
Click to collapse
The majority of the issues are with the 16GB models and when the storage reaches more than half. Even with 32GB you might see the problem, but only when you reach close to 25GB+.

I have only filled about 3gb of the 16 and it has problems so it doesn't take much.

Issues with ALL
notebookgrail said:
The majority of the issues are with the 16GB models and when the storage reaches more than half. Even with 32GB you might see the problem, but only when you reach close to 25GB+.
Click to expand...
Click to collapse
I have a 8 Gb sd card on my DVP produced en january and I have issues EACH time I use it with WiFi...
I dont use it any more and bought an Omia7 which runs normally
What is strange is why don't we lauch a class action against DELL ....