Database Users

My Experience with Replacing the Nexus

Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!

bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..

I have been consistantly checking mine as well. This sucks

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC

ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.

Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.

melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC

I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year

ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...

DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.

Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.

kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.

as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.

I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.

That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.

I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.

i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.

Bell recovery mode - fix from Samsung is on the way

Was just at the store aaking about exchanging my SGS, and the rep told me they were not allowed to exchange phones for lack of recovery anymore, since all curent models do it.
But, she also said that Samsung knows about the problem, that it is well documented, and that a rom update will be out soon to fix it. She said it may ship with the froyo update.
She semed to know what she was talking about and said this came from the Samsung rep, so I think it is legit
Sent from my GT-I9000M using XDA App

i hope it's true.
that wil save a lot of trouble for a lot of people

brunes said:
Was just at the store aaking about exchanging my SGS, and the rep told me they were not allowed to exchange phones for lack of recovery anymore, since all curent models do it.
But, she also said that Samsung knows about the problem, that it is well documented, and that a rom update will be out soon to fix it. She said it may ship with the froyo update.
She semed to know what she was talking about and said this came from the Samsung rep, so I think it is legit
Sent from my GT-I9000M using XDA App
Click to expand...
Click to collapse
With the rate that Samsung's dragging its feet for fixing other issues with the galaxy s line, I'm glad I just got a straight refund for mine last week. Waited quite a long time for the SGS to be available in Canada, but now I'm kind of wondering if I should wait longer for HTC's next super phone.
Think they really need to crank up their bug fix team. Many people got burnt by them not updating older phones, but with the number of sales they have with the S, it really could hurt their mobile sales for years to come if they let things slide.

Raise the BS flag!

i'll only move back to HTC if they include SAMOLED

Samsung is not dragging their feet have you looked at the x10 or the htc magic? Samsung has already put out a update for the bell model i9000m just 1 week after the phone came out.. thats fast.

TriC_101 said:
Samsung is not dragging their feet have you looked at the x10 or the htc magic? Samsung has already put out a update for the bell model i9000m just 1 week after the phone came out.. thats fast.
Click to expand...
Click to collapse
Yes, the phone's been out for 1 week here in Canada, but in other parts of the world, it's been out for 2 months. And still no solid fix for the GPS. Go check out the GPS thread @ the phandoid forums to see how many times a phantom update was supposed to fix that issue.
I really did love my S, but I can live without a smart phone under all the issues are worked out. I'm a pessimist by nature, but I am hoping to be pleasantly surprised with all kinds of fixes and an on schedule froyo release.
PS, might want to look at the behold II, you know the phone that they said it would be upgraded to 2.x in their promotional video, then said 1.6 is as far as they were going to go just as the S was announced? heheh

Hmm that's weird.
I just exchanged mine this afternoon at Yonge and Dundas in Toronto and I wasn't even asked any questions. The manager said they were aware of the problem and that the new batch was working so it was exchanged on the spot. No mention of waiting for updates...
My new one works perfectly.

DarthV said:
Yes, the phone's been out for 1 week here in Canada, but in other parts of the world, it's been out for 2 months. And still no solid fix for the GPS. Go check out the GPS thread @ the phandoid forums to see how many times a phantom update was supposed to fix that issue.
Click to expand...
Click to collapse
The GPS is fixed with the new ROM.... check the threads. I can attest to it it locks much faster and is much more accurate now.
atanga said:
Hmm that's weird.
I just exchanged mine this afternoon at Yonge and Dundas in Toronto and I wasn't even asked any questions. The manager said they were aware of the problem and that the new batch was working so it was exchanged on the spot. No mention of waiting for updates...
y.
Click to expand...
Click to collapse
To me, this just further confirms that a fix is coming. If it is fixed in new batches, then an updated SPL will be out shortly, or shipped with Froyo. It would not make sense to not ship it because it would just end up to more warranty returns due to bricked upgrades.

cool, hope they fix this soon!

just for the record, it's not just the Bell model
i9000 from other countries have having the same problem, and it's also not all the units, just some units
seems like they have some one sleeping in Samsung's QA department.
otherwise there is no explanation why some units of the same batch are fine, yet some units are missing the 3 buttons modes

And someone from futureshop was even arguing with me that bell did that to avoid rooting it 

casperr said:
And someone from futureshop was even arguing with me that bell did that to avoid rooting it 
Click to expand...
Click to collapse
LOL
some one tried to tell me the same on wireless wave
"samsung caught up on the problem, all new phones comes without it"
then i made them pull out a newer box, and ta da... it worked
the girl was left (speechless)
the first one i tried had an older date in the box

Any new updates about this fix?...

ccrows said:
Any new updates about this fix?...
Click to expand...
Click to collapse
the 3 button fix is already in the DEV sub forum of SGS
find it and install it

People who wants to buy VENUE PRO - gather up, get discount !

Hello
I want to switch from my old but mighty HD2 to new DELL VENUE PRO.
On the seller website there is a note posted:
"Discounts available for orders of 5 units or more - call +44 (0)161 868 0868"
original here:
http://www.expansys.com/dell-venue-pro-windows-phone-7-smartphone-qwerty-205052/
I am looking 4 a people who wants to buy this unlocked phone from UK. Maybe we can get a nice discount if we will work 2gather
cheers
-P

Sorry, but have you not seen all the issues with this phone? At least wait until there is some kind of update that fixes basic issues like working wifi, I can guarantee you wont be a happy camper buying this phone at this point.

Yes, ive posted this before i went through all the data regarding DVP.
I will go for HTC PRO 7
This thread can be closed .

efjay said:
Sorry, but have you not seen all the issues with this phone? At least wait until there is some kind of update that fixes basic issues like working wifi, I can guarantee you wont be a happy camper buying this phone at this point.
Click to expand...
Click to collapse
Not true.. ugh.

vagabond1 said:
Not true.. ugh.
Click to expand...
Click to collapse
Which part? I'm on my second one and it too crashes with wifi, signal fluctuates from 3G/EDGE/no signal and bluetooth disconnects. Would you have someone buy it totally oblivious to its problems then having to deal with them later? I suggested he waited for the rumored update, if the issues are fixed then its probably the best WP7 device but right now its mostly just too much trouble unless you are lucky to get a working one.

No worries I will wait. htc will release its pro7 probably in feb anyway.
I will stick with my hd2 with wp7 on board for now

Update on Communications with Dell and Microsoft

I would just like to give everyone a quick update on where I am in getting a Venue Pro solution.
To start, I have been in communication with numerous Dell and Microsoft Employees. I received a phone call from the Dell global sales manager today and should be receiving a phone call from the chief engineer and product manager tomorrow. I have also requested contact information for many public figures on the Windows Phone team although I have not yet received a reply for that specific request. I have spoken with a couple of individuals on the Mobile Communications team who were responsible for getting me contact information for some of the Dell higher ups.
I am atttempting to get either a working solution started or other alternatives/compensations put in place FOR ALL USERS requesting it. I have requested that both parties become involved in providing alternatives and solutions and so far all of the people I have spoken with have been happy to press the issue at my request. I do not know what will happen with this but so far the results are better than expected. I will update with additional information as it is available.
Also please note that the Dell Mobility support systems are back up as of today.

Good to see some forward movement on this. Still fingers crossed on the reality of the promises.
I did work my way on securing a 32GB TMO DVP. I will test it out throughly and give my feed to Dell and this forum as well.

notebookgrail said:
Good to see some forward movement on this. Still fingers crossed on the reality of the promises.
I did work my way on securing a 32GB TMO DVP. I will test it out throughly and give my feed to Dell and this forum as well.
Click to expand...
Click to collapse
how in the hell did you manage that

Well mine is now bricked, wont boot past the dell logo, restore of last backup fails. This was after a hard reset then connecting to my laptop to sync data, phone turned off and kaput! Well done dell, you've got $500 off me and I've got a brick!

Efjay,
Ask for Josh with Dell Mobility he is the head manager for that support division. If nothing else I imagine he will be willing to work with you until we can hopefully get something else figured out. If you get sent to the center in India just hang up and call again. They are on a switch and calls just get auto routed to the available lines.
Notebook, let us know how the 32 gig phone works out compared to the others.

Thanks for being proactive in this matter, jessej. I'm on my 1st replacement (replaced it because the hardware keys stopped working) and the phone locks up almost every day. It seems all it takes is some sort of web browsing or a feed-reading app to make the phone become highly unresponsive. This is with the Wi-Fi off.

jessej said:
Efjay,
Ask for Josh with Dell Mobility he is the head manager for that support division. If nothing else I imagine he will be willing to work with you until we can hopefully get something else figured out. If you get sent to the center in India just hang up and call again. They are on a switch and calls just get auto routed to the available lines.
Notebook, let us know how the 32 gig phone works out compared to the others.
Click to expand...
Click to collapse
Thanks but pointless since I've replaced the card. Dont want to deal with any BS from them, i'm pissed off enough as it is.

Do me a favor.... When they use the term, "This is the first we have heard of it" (and they will use it), punch them straight in the face and tell them that is from me.

missionsparta said:
Do me a favor.... When they use the term, "This is the first we have heard of it" (and they will use it), punch them straight in the face and tell them that is from me.
Click to expand...
Click to collapse
Ha! They used that term on me just yesterday not knowing that I had my phone replaced once before for similar issues. I hope the OP get some headway with this as it makes it real difficult to enjoy WP7.
I just have this feeling that Dell just wants this to quietly go away and the elusive "dell fix" will not be forthcoming.
BTW - Does anyone know if the Venue has similar issues using Android?

Forgot to mention that ever since I updated my phone with the security certificate patch my phone has been crashing 3/4 times a day with WiFi off.
Does anyone know if the AT&T phones have any of these issues with whatever firmware they are using?
One other thing I have noticed is that my phone does not show accurate storage info.
Total Storage: 15.03 GB
Available Storage: 9.37 GB (Zune shows that I only have about 6 GB which is correct)

kr33mo said:
Forgot to mention that ever since I updated my phone with the security certificate patch my phone has been crashing 3/4 times a day with WiFi off.
Does anyone know if the AT&T phones have any of these issues with whatever firmware they are using?
One other thing I have noticed is that my phone does not show accurate storage info.
Total Storage: 15.03 GB
Available Storage: 9.37 GB (Zune shows that I only have about 6 GB which is correct)
Click to expand...
Click to collapse
I've had a 32g ATT DVP for a week today, and the phone has been flawless.
The OS version is .7355
Firmware revision is 2250.1800.7355.209
Hardware revision is 112.576.2.0

webbula said:
I've had a 32g ATT DVP for a week today, and the phone has been flawless.
The OS version is .7355
Firmware revision is 2250.1800.7355.209
Hardware revision is 112.576.2.0
Click to expand...
Click to collapse
Can you store data/music in it and fill it up to 25GB+ ?. Then test it with wifi.

notebookgrail said:
Can you store data/music in it and fill it up to 25GB+ ?. Then test it with wifi.
Click to expand...
Click to collapse
I'll see what I can do. I have about 10gb on it right now.

kr33mo said:
Forgot to mention that ever since I updated my phone with the security certificate patch my phone has been crashing 3/4 times a day with WiFi off.
Does anyone know if the AT&T phones have any of these issues with whatever firmware they are using?
One other thing I have noticed is that my phone does not show accurate storage info.
Total Storage: 15.03 GB
Available Storage: 9.37 GB (Zune shows that I only have about 6 GB which is correct)
Click to expand...
Click to collapse
Same here, but it is still data related. I can do anything that isn't data heavy and it is fine. But as soon as I browse the web, or use and app that needs to download news articles, etc -- even with wifi off -- it crashes now.

missionsparta said:
Same here, but it is still data related. I can do anything that isn't data heavy and it is fine. But as soon as I browse the web, or use and app that needs to download news articles, etc -- even with wifi off -- it crashes now.
Click to expand...
Click to collapse
Yep! That is exactly what I told the Dell rep the other day. 90-95% of our apps are data related. The freezing seems to be random as well...not sure which data app is going to cause the problem.

Dells lost sale
Its no secret that my VP does not have the problems that many of you have. For that I am glad and feel lucky.
I've been in the market for a tablet and very seriously considered the Streak. However, after seeing the response from Dell on the phone and on the Streaks, I took my money elsewhere.
I purchased a Xoom from Motorola. Those dollars were firmly in Dells pocket in February. I know my small boycott means nothing to them. But it is the only way for me to say thank you to Dell for all their help with the VP.

kr33mo said:
Yep! That is exactly what I told the Dell rep the other day. 90-95% of our apps are data related. The freezing seems to be random as well...not sure which data app is going to cause the problem.
Click to expand...
Click to collapse
on a fresh dvp, updated firmware no apps installed wifi FROZE
...
it's not app related

Update
I was contacted by a couple of people from Dell today, one was another follow up from the global sales manager and the other was from one of the chief engineers. I requested that Dell begin actively informing the community about progress and the sales manager seemed very receptive to that idea mentioning blogs and other forms of communication as possibilities.
On the engineering side of things I was informed that Dell and Microsoft are currently working in conjunction with each other to address issues. I was also told that in addition to the .206 firmware that there have been a couple of additional issues identified. I got the impression that these were related to freezing but was not directly told so. Unfortunately, I was not given a timeframe on releasing updates and I will continue to push that with my communications. I was given a more direct communication line which will hopefully help in getting more information.

@ Jessej, thanks for the update.
Update from my end - Dell shipped me a 32GB TMO DVP as replacement yday and i got it today. Loaded the usual stuff i did on my other 2 16GB replacements with wifi on. (All in the same manner i did in the 16GB models). So far no crashes. In the 16GB, once the space filled up to have only less than 7-8GB remaining, it crashed. In the 32GB, no crashes so far.
I will keep filling it to 25GB+ and see what happens.

domineus said:
on a fresh dvp, updated firmware no apps installed wifi FROZE
...
it's not app related
Click to expand...
Click to collapse
no one said it was app related. We said it is data usage related. If the app is using data, there is a very high chance the phone will crash. The app is not the common factor - the data usage is.

[Q] Should I buy New Nexus 7 right now or wait for another set of fresh models?

Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.

nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
As someone who just returned his 3rd with dead pixels, my only recommendation is to buy from a place that you know will let you return it.
It seems to be a random **** shoot, I see all these people reporting they have units that are good, and then there's me and the others in the dead pixel thread.

An update has already been released to fix the multitouch and GPS issue.

laxinchili said:
As someone who just returned his 3rd with dead pixels, my only recommendation is to buy from a place that you know will let you return it.
It seems to be a random **** shoot, I see all these people reporting they have units that are good, and then there's me and the others in the dead pixel thread.
Click to expand...
Click to collapse
One of my cousin lives in India and wants me to despatch one to him from Amazon,sound bad?So you are clearly saying that I should wait until Asus releases more fresh ones in a few months,right?

Username invalid said:
An update has already been released to fix the multitouch and GPS issue.
Click to expand...
Click to collapse
Does the update fix the issue?
And is it a good time to import one?

nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
I would buy without any hesitations. Don't read into many complains here, they will play with your head.
(just like IF I told you that your GF is cheating on you .. would it suddenly makes her look suspicious somehow ?).
Haha.... I'm looking forward to some factory-refurbished sales down the road.
No wonder credit cards rates are so high (know what I mean..).

nsnarayan10 said:
Does the update fix the issue?
And is it a good time to import one?
Click to expand...
Click to collapse
https://www.google.ca/search?hl=en&...3.152.3.3.0...0.0...1ac.1.T66OUul4cOI&qscrl=1

nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
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Like you said most issues are fixable by update which are rolling out now but depends on your preference. I was thinking the same thing but waited a month. The current hardware which is what I have rev. E, seem to be issues free. Have spoke to others both 16gb and 32gb who are so far issue free under this rev so it really just depends where you buy it if they're still on the initial stock or if they've gotten new batches. I bought mine off amazon, through amazon them selves, meaning no separate sellers on amazon and got lucky with no issues but as said under rev. E, now I'm not totally sure how true that is that's what was explained to me by someone else while we are waiting for the current update, so I guess your best bet is to talk to someone who is experiencing these issues souch as multi-touch, random reboot and GPS issues. See what rev the initial stock was. Other wise like you mention you can just wait a month or so which most issues should be ironed out by then but seems as if they're getting a good handle on that so should have to wait too long if you choose to do so.

nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
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In a few months I'd be looking forward to the Kindle Fire HD 2's better hardware with the Snapdragon 800 CPU.

hyperxguy said:
I would buy without any hesitations. Don't read into many complains here, they will play with your head.
(just like IF I told you that your GF is cheating on you .. would it suddenly makes her look suspicious somehow ?).
Haha.... I'm looking forward to some factory-refurbished sales down the road.
No wonder credit cards rates are so high (know what I mean..).
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I got you on that,haha.Normally refurbished models come problem-free,right?I am considering waiting for it,then.What do you think?Bcz its a question of importing one.

The thing about 'lots of issue' reports is that folks are bound to announce when they are upset, but majority or folks enjoying the products is keep enjoying it instead of complaining. So, it may seem like there are a lot of issues, but it actually isn't widespread in any way.
I got one and loved it, but I returned it. I didn't any issues. I returned it because I want the LTE version instead. So, if you want to hold out, do it if you want the LTE version (just $80 more than the 32GB wifi version), not if you're waffling about quality issues. But if you are concerned, by it from a brick & mortar store so you have a return window.

aerdely said:
Like you said most issues are fixable by update which are rolling out now but depends on your preference. I was thinking the same thing but waited a month. The current hardware which is what I have rev. E, seem to be issues free. Have spoke to others both 16gb and 32gb who are so far issue free under this rev so it really just depends where you buy it if they're still on the initial stock or if they've gotten new batches. I bought mine off amazon, through amazon them selves, meaning no separate sellers on amazon and got lucky with no issues but as said under rev. E, now I'm not totally sure how true that is that's what was explained to me by someone else while we are waiting for the current update, so I guess your best bet is to talk to someone who is experiencing these issues souch as multi-touch, random reboot and GPS issues. See what rev the initial stock was. Other wise like you mention you can just wait a month or so which most issues should be ironed out by then but seems as if they're getting a good handle on that so should have to wait too long if you choose to do so.
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I think you gave an excellent piece of info.But how do i check what rev.E that Nexus 7 is?I read that the updates arent helping everyone,but I reckon the update should do the trick.But the worry is I am importing one,so!
Oh you mean waiting for refurbished models can take longer time?

Curare said:
The thing about 'lots of issue' reports is that folks are bound to announce when they are upset, but majority or folks enjoying the products is keep enjoying it instead of complaining. So, it may seem like there are a lot of issues, but it actually isn't widespread in any way.
I got one and loved it, but I returned it. I didn't any issues. I returned it because I want the LTE version instead. So, if you want to hold out, do it if you want the LTE version (just $80 more than the 32GB wifi version), not if you're waffling about quality issues. But if you are concerned, by it from a brick & mortar store so you have a return window.
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Can you please give me the link to brick and mortar store if they provide online service?
Thank you and you made a point!

nsnarayan10 said:
I think you gave an excellent piece of info.But how do i check what rev.E that Nexus 7 is?I read that the updates arent helping everyone,but I reckon the update should do the trick.But the worry is I am importing one,so!
Oh you mean waiting for refurbished models can take longer time?
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Reboot into bootloader shutdown the hold vol down+ power, the hardware rev will be toward the bottom. As I said not sure how true that is haven't checked into this my self but would be good to know.

Don't listen to people to tell you to ignore complaints. There is a 30-something page thread about dead pixels going on since launch for a reason, and another about build quality that is huge as well.
The multitouch and GPS problems have been addresses in a (timely) update.
However, if you or your friend care about dead pixels or dust under your screen, it is something that people are indeed experiencing (again - i opened a july mfg unit yesterday and it had 2 dead pixels - my 3rd nexus with dead pixels).
I think the real question here is: If your friend opened one up in India with a dead pixel, some light bleed, some dust under screen, or any other blemish, would he be able to deal with it?

aerdely said:
Reboot into bootloader shutdown the hold vol down+ power, the hardware rev will be toward the bottom. As I said not sure how true that is haven't checked into this my self but would be good to know.
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Oh,thank you so much and its called Hardware REV?So you have faced no problem whatsoever?

nsnarayan10 said:
Oh,thank you so much and its called Hardware REV?So you have faced no problem whatsoever?
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Yes as mine say I booted into bootload and it says hardware rev. e, yours should show what its on I think like 3 lines down on the device info in bootloader mode near the bottom.

laxinchili said:
Don't listen to people to tell you to ignore complaints. There is a 30-something page thread about dead pixels going on since launch for a reason, and another about build quality that is huge as well.
The multitouch and GPS problems have been addresses in a (timely) update.
However, if you or your friend care about dead pixels or dust under your screen, it is something that people are indeed experiencing (again - i opened a july mfg unit yesterday and it had 2 dead pixels - my 3rd nexus with dead pixels).
I think the real question here is: If your friend opened one up in India with a dead pixel, some light bleed, some dust under screen, or any other blemish, would he be able to deal with it?
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You are absolutely right.If its software issues like GPS and Multi-touch,it could be solved over updates but dead pixels and light bleeding can get him helpless.So its better to wait for refurbished models?If so will they come a bit late?
But are these common issues with every phone in this intensity?

aerdely said:
Yes as mine say I booted into bootload and it says hardware rev. e, yours should show what its on I think like 3 lines down on the device info in bootloader mode near the bottom.
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Thank you so much bro and I am scared what if i encounter any hardware issues like Dead-pixels and light bleeding.And this product is getting imported and worse is it could not be accepted for return since the product is not yet launched in that imported country.

nsnarayan10 said:
You are absolutely right.If its software issues like GPS and Multi-touch,it could be solved over updates but dead pixels and light bleeding can get him helpless.So its better to wait for refurbished models?If so will they come a bit late?
But are these common issues with every phone in this intensity?
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Yes forgot about the dead pixel issue, that is true but not as all have it, its pretty much rolling the dice to see if your lucky enough to get one issue free, at least at the moment. So maybe to wait would be best or even a return but the return hasn't always proven true for me. I came from the Asus transformer which was riddled with ghost touch issues, went through 3 of them just couldn't get around it whether it was a return or not.