Related
Have finally decided to go back to using my Storm 2, with all the great features the HD2 has, I just cannot get the hang of the damn keyboard..tried all third party ones, none were accurate for speedy one handed typing. The registry fixes seemed to work sometimes and not other times - It was driving me insane.
Typing something like..."ok mate, see you in a minute.." turned into a game of Buckaroo, or minesweep!
I will miss the great screen and super web browsing - not to mention great customisability features of the device
...but to be honest, come to think of it, thats all I will miss.
Great forum here
Really I can't understand the problem is in the device or person?
I'm replying this from my device only, typed one handed without issues and without any patch installed. It just need some time to get use to the new device.
I actually find it way easier to type in my HD2 comparing to my iPhone with t9 support.
There is some difficulty with high sensitivity, but its compensated with the t9 error correction.
Anyways, best of luck with your another device.
One more of those threads...
@Mods
Please, can we either make ONE thread for posts like these or ban them completely? They really hurt the quality of the forum.
(after all, they don't help anyone at all)
maati said:
One more of those threads...
@Mods
Please, can we either make ONE thread for posts like these or ban them completely? They really hurt the quality of the forum.
(after all, they don't help anyone at all)
Click to expand...
Click to collapse
Hey, they are recruiting moderators, go figure out... If you don't like the thread report it...
Moderators are monitoring anyway, they arent waiting for you to guide them.
PM me with how much your selling it for.
skr_xd said:
Really I can't understand the problem is in the device or person?
I'm replying this from my device only, typed one handed without issues and without any patch installed. It just need some time to get use to the new device.
I actually find it way easier to type in my HD2 comparing to my iPhone with t9 support.
There is some difficulty with high sensitivity, but its compensated with the t9 error correction.
Anyways, best of luck with your another device.
Click to expand...
Click to collapse
Stumbling along using T9 is hardly a good test of whether a keyboard is up to the task now is it? It's cheating.
The fact remains that typing on the HD2 keyboard - and I mean properly typing with no kids' correction services* - is pretty damned hard work. I have to correct almost every word and it is extremely tedious. The keyboard seems to have regular funny turns too where it becomes super-sensitive and where some of the keys, mainly backspace, adopt a mind of their own. Anyone who defends this keyboard, let alone says it's good, is surely having a laugh. I can manage it better than most, a few friends have had a go and it put them off the handset instantly. They had at first loved the screen but the keyboard soon had them turning their noses up.
*T9 and the like were invented to make multi-tap keypads more useable for the masses. I never used it then so with a full QWERTY at my disposal I'm certainly not interested. I'm a very fast typist and can bang-out whole words faster than people can using T9. I should not have to go hunting for new keyboards or using T9 workarounds on a premium device. It's just not on and I fully appreciate why the OP has ditched his handset.
The fact remains that typing on the HD2 keyboard - and I mean properly typing with no kids' correction services* - is pretty damned hard work
Click to expand...
Click to collapse
A fact? Just like it's fact that ALL HD2's have hardware faults?
What you think is a fact is in fact not a fact at all but nonsense. It's one of the best software keyboards ever. Really better than the iPhone's that, if you belive the common opinion, was previously the best (I had an iPhone, I know the HD2 has a better keyboard).
Now don't tell me about threads where people complain bout the keyboard. I told you before why that would be stupid (though I'm sure you didn't get it...):
maati said:
...
You'd also realize that this is a forum where people come when they try to get solutions - people who don't have problems usually don't tell everyone about it. Your conclusion that just because you have two faulty devices all must be faulty is total nonsense - almost all devices are perfectly fine and even more important, are of much higher quality than most other phones (*cough* iPhone *cough*)
...
Click to expand...
Click to collapse
maati said:
A fact? Just like it's fact that ALL HD2's have hardware faults?
What you think is a fact is in fact not a fact at all but nonsense. It's one of the best software keyboards ever.
Now don't tell me about threads where people complain bout the keyboard. I told you before why that would be stupid (though I'm sure you didn't get it...).
Click to expand...
Click to collapse
Along comes one of those people who is 'surely having a laugh'.
I really cannot imagine a worse keyboard. I'm sorry but whatever you're comparing it to is not worthy of any accolades if the HD2 keyboard beats it into submission. You cannot seriously tell me that inputting text on this device is anything but a tedious and frustrating experience.
Again, you show that you're unable to read.
As I said (and you couldn't read) I compared to the iPhone I had (and the Touch HD). The HD2 has a much better keyboard.
If it's true that the iPhone had the best keyboard (that's what people say), then now the HD2 has the best one.
You draw the conclusion that just because YOU are not able to type on it, it's bad? You're much more of a stupid troll than I thought.
maati said:
Again, you show that you're unable to read.
As I said (and you couldn't read) I compared to the iPhone I had (and the Touch HD). The HD2 has a much better keyboard.
If it's true that the iPhone had the best keyboard (that's what people say), then now the HD2 has the best one.
You draw the conclusion that just because YOU are not able to type on it, it's bad? You're much more of a stupid troll than I thought.
Click to expand...
Click to collapse
LOL. I really must stress that I'm only humouring you because I have absolutely nothing better to do apart from drink beer and argue with you. I'm holed-up in a hotel room in a strange city and it's kinda fun....to a point.
Nobody I know likes the HD2 keyboard save a handful of people on this forum. It's absolutely terrible. HTC need to sort a hotfix immediately because loads of people will return their handsets for this and this alone.
Yeah sure... nobody likes the keyboard and loads of people return their devices
Actually only stupid people return their devices because of small, easily fixable software flaws... and if they're not only stupid but also trolls and/or psychologically disturbed, they open threads to tell everyone that they've returned their devices.
I really must stress that I'm only humouring you because I have absolutely nothing better to do apart from drink beer and argue with you.
Click to expand...
Click to collapse
How come I don't believe that?
You've shown before that you need the whining and you seem to want people to read it.... otherwise I couldn't explain why you hijack every thread and open whining threads yourself.
sunking101 said:
Along comes one of those people who is 'surely having a laugh'.
I really cannot imagine a worse keyboard. I'm sorry but whatever you're comparing it to is not worthy of any accolades if the HD2 keyboard beats it into submission. You cannot seriously tell me that inputting text on this device is anything but a tedious and frustrating experience.
Click to expand...
Click to collapse
sunking101:
I have just reviewed your entire history of posts on this forum; I am surprised that you had nothing ever to say except to bash & complain about the HD2, enflame others with your sordid commentary, and trying ever so ardently to persuade others that this is the worse phone in history, despite that we all know the opposite!
I believe that you are deliberately trying your very hardest to ruin our experience with the HD2, actively creating and perpetuating mirages of exaggerated hardware faults, causing unrest among the forum members, and continuously complaining about everything in the HD2. This is not a casual accusation, this is the result of a comprehensive review of what goes back to your first post.
Unless you are being paid for this, just sell your phone and buy an iPhone, or, roll over and die! See who cares about your mobile phone satisfaction
I am surprised that you had nothing ever to say except to bash & complain about the HD2,
Click to expand...
Click to collapse
I'm not surprised about that. Just read only one of his posts and you know what kind of person he is.
maati said:
Yeah sure... nobody likes the keyboard and loads of people return their devices
Actually only stupid people return their devices because of small, easily fixable software flaws... and if they're not only stupid but also trolls and/or psychologically disturbed, they open threads to tell everyone that they've returned their devices.
How come I don't believe that?
You've shown before that you need the whining and you seem to want people to read it.... otherwise I couldn't explain why you hijack every thread and open whining threads yourself.
Click to expand...
Click to collapse
I think I know "why"; read my thread on the Leo page:
link http://forum.xda-developers.com/showthread.php?t=598035
This guy is a dog
maati:
If you notice, this guy as well as others who are doing the exact same thing (attitude, behavior, etc) have all joined the form in November - as soon as they HD2 came out, and have posted SO many times they are Senior Members already!
shirreer said:
maati:
If you notice, this guy as well as others who are doing the exact same thing (attitude, behavior, etc) have all joined the form in November - as soon as they HD2 came out, and have posted SO many times they are Senior Members already!
Click to expand...
Click to collapse
Doh! Of course I've posted since the HD2 came out because I only came here due to the numerous problems with the device!!!! I came here to try and get fixes. There have been a few helpful tweaks for this, that and the other but the SMS problems and call quality problems (volume and distortion) remain!
Actually only stupid people return their devices because of small, easily fixable software flaws... and if they're not only stupid but also trolls and/or psychologically disturbed, they open threads to tell everyone that they've returned their devices.
Click to expand...
Click to collapse
Just in case I am falling into that category, I am in fact keeping it, but waiting for a fix, a miracle, or some prozac - before I use it again
@sunking
Sure, you tried to get fixes
You wanted people to read your complaints and spread FUD, that's all.
I'm on my second one, the first went back. Went back to my iphone. Keyboard on iphone is way more accurate. Hd2 need a major overhaul typing is very hard.
Typing on my touch hd was way better and t9 sucks. I'm giving this thing a couple more days but its not looking good.
Just so you all know in the last two years ive had and loved an x7500, a touch, a touch hd, then iphone (which i dislike very much) and now the hd2. This according to the specs was THE!!! phone i was waiting for. Software wise its just not close to the hardware spec. It needs a lot of work. especially for the price. We will see what the next few days bring.
yeah for the love of god I wish this guy would leave, its annoying to log on.and find every otherpost a bash on the HD2 by this guy... can't wait until he gets bored and moseys on!
All the complaints about the EVO. I for one have no problems with it and I see all these whiners about everything wrong with theirs, take it back it it is bad. Stuff happens and it is not the end of the world.
I've read throught everyone's drama from sd card, to light leakage, screen lifting...etc.
I can say I must have got one that is perfect because not once do I have these issues.
If your phone is defective take it back......I think the majority of folks have not probs and the few that do you just got bunk units.....
No problems here
That is the problem with forums right? You only hear people talk about the bad stuff... there is no reason to post if nothing is going wrong. Do you go to a town hall meeting to say that nothing is wrong with your neighborhood?
75% of the posts are posted by the 5% of the people that have problems.
BTW... I am in the 95% that has little to no issues. Most of my issues are getting used to Android.
I agree +1 for you
-------------------------------------
Sent via the XDA Tapatalk App
All you have to do, is not read our complaints. You just stated that you read through them all yet nobody forced you to do so. Not reading something that bothers you on a forum devoted to discussing EVRYTHING having to do with a device, is even easier than just returning a phone. Some people have returned their Evos, only to get a 2nd and even a 3rd one, all having some or all of the same issues.
I purchased my phone at RadioShack on a new contract. If I return my phone right now then I'll need to start a new contract somewhere else and keeping my number is not 100% guaranteed since I've already ported it from another carrier. My number of 10 years matters more to me than any one phone. So right now I have a phone that keeps resetting along with the build issues and nobody in the LA area has any in stock to just go switch out.
No it’s not the end of the world and that why I'm not screaming this from my rooftop. I'm here on a forum devoted to this device, talking about this device. How on earth this could upset you or anyone else is beyond me.......If I switch to another device, I for one, DO want to read all the comments about that device; the good and bad.......
EDIT: Okay I could be wrong here but I’m guessing this is about all that silly Android vs. Apple kinda stuff? You know the don’t make Android look bad by talking about a bad experience. Guys! This is a forum to talk about the devices we use. We don’t know the number of bad Evos that are out here and so to say the number is 5% is just a guess based on what? For some of us it’s not a big deal, but for others, they have spent their hard earned dollars on what they hoped was a high end superphone and they have every right to come and “*****” about it having major issues as you have the right to ***** about them *****ing. Is this really the way Android using folks treat one another?!
cpnichols said:
BTW... I am in the 95% that has little to no issues. Most of my issues are getting used to Android.
Click to expand...
Click to collapse
Haha! +1 on that!
I have not had any complaints but then again if people dont post their complaints how will the rest of the people know that it is an existing issue? example: I had the Hero and the button was peeling, I thought it was me, but it was a defect.
I agree that many people post the same issues over and over and maybe there should be a sticky that shows current defects etc but until then I would not want to see the complaints disappear.
Oh I do have a complaint. Take a photo at size 300kb or higher and send mms. It shrinks it to 10kb to 20kb which is nearly icon size. See if I did not state this it would never get fixed. Apparently this is a Evo only issue and Sprint has gotten several complaints but until more people call and complain about it, it will be pushed under the rug.
Huge screen, 8 megapixel camera and sends itty bitty MMS pictures.
Sorry for raining on your parade, but we paid for the phone too. If we have issues with the device, we're more than welcome to point them out. The only way problems get fixed is when they get pointed out to the companies responsible.
I thought the same thing till my evo started having all the same issues reported. If HTC could make a product without major issues the forums would not be this way. I will never buy a HTC phone again. The screen lifting issue and screen touch issues pushed me over the edge. Your evo is not perfect. All evos have the touch screen issue. Test it out. Some say they dont have the issue but they are holding the phone or have it plugged in. Unplug your phone, set it down and try this without touching the phone.
http://forum.xda-developers.com/showthread.php?t=700612
http://www.engadget.com/2010/06/14/htc-evo-4g-and-droid-incredible-suffering-from-unresponsive-scre/
yea im getting alittle tired of the Anti-Evo trolls myself!!
Ive been using HTC since i had the htc wizard and honestly it seems that everyone is overlooking all the Positives...if your looking for a phone that supposedly is the best ...and i use that term very loosely...go get a iphone..I love the Htc evo and frankly people need to stop hating and overcritizing this seriously awesome phone..i mean **** its been out for less than 2 week lol...
The main issue its people are dumb and would rather ***** than fix their problems. Obviously there are bad units, this is to be expected. If you get one, it sucks, but take the ****ing thing back and get a new one. None in stock? Have sprint order you one.
No need to complain, fix the problem and get on with your lives.
Some people in other threads sound like the engineer from htc is out front dumping salt in their front lawn spelling out screw you. This happens in every launch including the iphone. The genius bars are packed for a reason.
If you want the iphone, great get one. Nice device. This its an android forum don't expect much sympathy nor do most of us care what device you get.
psn1819 said:
Ive been using HTC since i had the htc wizard and honestly it seems that everyone is overlooking all the Positives...if your looking for a phone that supposedly is the best ...and i use that term very loosely...go get a iphone..I love the Htc evo and frankly people need to stop hating and overcritizing this seriously awesome phone..i mean **** its been out for less than 2 week lol...
Click to expand...
Click to collapse
Really? So let me get this straight: just because we notice something wrong with the device we paid hundreds of dollars for, we're 'anti-evo trolls'?. That's just moronic.
Why are some people trying so hard to come up with some reason with HTC's mistakes? It's their fault these errors exist, so it's them that need to fix it. They're just another company trying to take money from your pocket. They don't care how loyal they you are to them. In fact, it's even better because they know you'll buy their products no matter how faulty they are.
Also, hardware issues are NOT the only problems with the Evo. People are frequently pointing out software issues with the device, issues that will never be corrected by a simple exchange at the store.
Furthermore, I don't understand why everyone is suggesting an iPhone if one isn't happy with the Evo. You do know there are other Android phone manufacturers, right? Motorola comes to mind.
psn1819 said:
Ive been using HTC since i had the htc wizard and honestly it seems that everyone is overlooking all the Positives...if your looking for a phone that supposedly is the best ...and i use that term very loosely...go get a iphone..I love the Htc evo and frankly people need to stop hating and overcritizing this seriously awesome phone..i mean **** its been out for less than 2 week lol...
Click to expand...
Click to collapse
I don't mean to be rude but dude! What do you and all the other happy Evo owners (people having no issues) not understand about the glass touch screen lifting up at the bottom for those of us complaining?! Press your fingers at the bottom of the screen, just below the home key. Try pinching the glas there and now just imagine if you will, that for some of us, the glass is moving up and down and now remains above the frame. Nevermind the light leaking out, I'm talking about the glass moving! And that should be okay with us and we shouldn't come to a Evo forum and talk about it? The logic!
Aridon said:
The main issue its people are dumb and would rather ***** than fix their problems. Obviously there are bad units, this is to be expected. If you get one, it sucks, but take the ****ing thing back and get a new one. None in stock? Have sprint order you one.
No need to complain, fix the problem and get on with your lives.
Some people in other threads sound like the engineer from htc is out front dumping salt in their front lawn spelling out screw you. This happens in every launch including the iphone. The genius bars are packed for a reason.
If you want the iphone, great get one. Nice device. This its an android forum don't expect much sympathy nor do most of us care what device you get.
Click to expand...
Click to collapse
Ok smart guy lets see you fix the touch screen issue. I can return my evo 10 times but it wont fix the touch screen issue. Yes I can fix the screen lifting issue but should I have to?
http://www.engadget.com/2010/06/14/htc-evo-4g-and-droid-incredible-suffering-from-unresponsive-scre/
Aridon said:
The main issue its people are dumb and would rather ***** than fix their problems. Obviously they ate bad units, this is to be expected. If you get one, it sucks, but take the ****ing thing back and get a new one. None in stock? Have sprint order you one.
No need to complain, fix the problem and get on with your lives.
Some of you sound like the engineer from htc is out front dumping salt in your front lawn spelling out screw you. This happens in every launch including the iphone. The genius bars are packed for a reason.
Click to expand...
Click to collapse
I couldnt agree more..its just that i feel like people are buying the evo and phones like it because its shiny and has bright gleeming colors lol..not thinking about everyday use and the fundamentals of these phones...its a phone meant to challenge us and sadly people are not preapred to deal with this lol..but thats my opinion
First of all...my EVO is working 100% correctly. Thank god.
Second i believe that the people with issues have the right to say whats going on with their phones, like stated before...they paid for something that should work right out the box. I had the same issue with an old HD2 that was a POS out the box, yet everyone else was enjoying their phone. With that being said I think what should be done is XDA should have a section in the forums labeled "Complaints & Issues" so they can all be filtered in there. Like that if we ever need to find an issue, we know where to look AND it doesn't clutter the general area with people ranting about their "light leakage" problems...
psn1819 said:
I couldnt agree more..its just that i feel like people are buying the evo and phones like it because its shiny and has bright gleeming colors lol..not thinking about everyday use and the fundamentals of these phones...its a phone meant to challenge us and sadly people are not preapred to deal with this lol..but thats my opinion
Click to expand...
Click to collapse
Lol this makes no sense. Having screen lifting and touch screen issues are challenges that we should be prepared to deal with? Are you serious?
shep211 said:
I thought the same thing till my evo started having all the same issues reported. If HTC could make a product without major issues the forums would not be this way. I will never buy a HTC phone again. The screen lifting issue and screen touch issues pushed me over the edge. Your evo is not perfect. All evos have the touch screen issue. Test it out. Some say they dont have the issue but they are holding the phone or have it plugged in. Unplug your phone, set it down and try this without touching the phone.
http://forum.xda-developers.com/showthread.php?t=700612
http://www.engadget.com/2010/06/14/htc-evo-4g-and-droid-incredible-suffering-from-unresponsive-scre/
Click to expand...
Click to collapse
I don't have this issue.
psn1819 said:
I couldnt agree more..its just that i feel like people are buying the evo and phones like it because its shiny and has bright gleeming colors lol..not thinking about everyday use and the fundamentals of these phones...its a phone meant to challenge us and sadly people are not preapred to deal with this lol..but thats my opinion
Click to expand...
Click to collapse
No. Just stop. We don't pay hundreds of dollars to be 'challenged' by the device. We pay for the damned device to WORK! HTC is responsible for making sure the screen doesn't fall off the frame, the touch sensor isn't laggy, and that the wifi reception doesn't suck ass. Are you fixing the problems? No, so you have no right to say the phone is meant to challenge us.
Do you think we're brain dead idiots? We aren't people to be talked down to by people who think severe hardware and software issues are no big deal. We know why we're buying the Evo, and these issues weren't part of it. As a result, we're demanding they be fixed.
By your logic, I suppose you would pay five hundred dollars for an HTC Rubix Cube only because it 'challenges you'.
I'm so tired of posts like these. "I like mine. If someone other than me doesn't like theirs then there must be something wrong with them."
I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.
tatonka_hero said:
I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.
Click to expand...
Click to collapse
try using chat?
riggsandroid said:
try using chat?
Click to expand...
Click to collapse
it's employee care, so I don't know if there is a chat. Not to mention it's probably blocked at work. Odd things are blocked here. Like androidforums.com is blocked, but XDA isn't (which I'm grateful for)
I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App
adamr240 said:
I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!
tatonka_hero said:
I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!
Click to expand...
Click to collapse
hey at least you didnt end up like me, my 1st shift arrived with a DOA radio lol
I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.
herbthehammer said:
I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.
Click to expand...
Click to collapse
I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you
XmentalX said:
I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you
Click to expand...
Click to collapse
Oh I was very nice and polite, but if I had to go through a third tech support person, then I was going to get a bit angry with them. Luckily, the second guy knew what he was doing and my Shift is great. Battery's dead, mostly because I was downloading updates in an area with no service (I hope that's the reason anyway, always was with my Hero)
Another thought is that even though it's very annoying when dealing with people that seem clueless, they can't help it if someone poorly trained them or told them to troubleshoot by reading a script in a book they might have in front of them. I bet many are just like many other people out there. They need a job and it's not their fault if their employer did a ****ty job training them. I've had quite a few jobs where IF the employer DID train, it would be the absolute minimum and then they throw you to the wolves. Sink or swim. You figure it out along the way, if you can. The idiots expect maximum results with minimum efforts. And again, I digress.
Activating mine was a major pain. I spoke with 3 reps and 1 supervisor before someone thought to ask me if I had turned off my old phone first. Turns out that was the problem.
Well I just got off the phone with sprint after asking them about froyo the guy started reading that bs script so half way through the guy reading the script I stopped him and said can you get me some real info please. Ok sir just one moment so after about 2 mins he came back and said froyo is schedule to be released feb 1st. I wouldn't even consider this a rumor or anything that should be believed. I wanted to share how a sprint rep shuts down when the script no longer flys
Sent from my SPH-D700 using XDA App
MF'ers wish we could get them fired or something for BSing us all like this
I think that even with all the (supposed) improvements in Sprint CS, it is absolutely pointless to ask any of them anything speculative or deeply technical. The experts are all right here and on "the googel." Leave the poor sops alone--you need a bill adjustment or credit, call them. You need expertise, come here. ^_^
Yeah if I have I a tech question I don't even call sprint tech anymore I just jump on here. But that script reading is funny ****. Half of the reps have rom read it cause they don't even know what group is.
Sent from my Evo Killer!!!
DroidApprentice said:
I think that even with all the (supposed) improvements in Sprint CS, it is absolutely pointless to ask any of them anything speculative or deeply technical. The experts are all right here and on "the googel." Leave the poor sops alone--you need a bill adjustment or credit, call them. You need expertise, come here. ^_^
Click to expand...
Click to collapse
Yeah I know
Sent from my SPH-D700 using XDA App
first level CS not knowing, giving BS, I dont blame em. I always throw out the froyo question if I am calling anyways, just for this amusement... the first level people know less than the sales people at a sprint store. The BEST ones, MAYBE, are the ones who ask their supe, and its not a 2 min hold, its just a few seconds, and they come back and say they dont know, sorry. Now the tech support lady I was transferred to, who obviously had NO tech experience (supposedly second tier) did not know what 2.1 or 2.2 meant, so I said Froyo, then it was like a red flag, oh let me get my supe, I said no, I was more concerned with the replacement Epic I had just waited 5 days for that FC'd everything... system apps, everything. Its like their 'tech support' are there just to annoy you into driving to the sprint store so a tech can look at it in person. ONE guy was cool enough to set me up an appointment, and describe in the job ticket what they were to do, as they said my effed up display was cosmetic when I went in to the 'techs' previously. Anyways, never had to deal with them till I got an Epic... so I dont know if it changed. Dont get me wrong, my screen issue was either defect or a damaged connection cable, otherwise epic is solid.
Now the 'finance' department going to a comission basis, or at least acting like it, is bull****. I got two lines because I had a second job where I had to call in orders to landlines, taking hours at a time (Frontier FIOS), then left the job and had issues with payments on two lines for just myself (nobody told me of seasonal hold on a line) and had to deal with finance. In the past, say 2 years ago and longer, they were AWESOME, they would work out any reasonable deal...but im guessing with the economy, they are pusing them to have all these stupid stipulations, etc. I know its my fault I am behind, I signed a contract, but in the past they were SO willing to do anything to keep my account, it was awesome. Also, anyone get a disconnect lately? No more handy redirect to customer service/finance... now its just a 1970s phone company voice saying you are not authorized to make a call to this number, please try again later... cheaped out on that system too....
BUT, still cheapest carrier, and better CS all around than VZ, any division...
iSaint said:
MF'ers wish we could get them fired or something for BSing us all like this
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I've worked in call centers for quite a while and it's not the fault of the agents when management defines a script for them and doesn't give them anything else to work with. Understand when you work in a job like that, everything you say is recorded and if you deviate from the script and start throwing your opinion out there you risk your job.
I'm fortunate that now, while I'm still on the phone, I provide tech support to the gov so generally I get a lot more leeway than I did in previous jobs. But there still are pre-written scripts I have to rattle off in certain circumstances, and usually to very important people. Ironically, they almost never give me a hard time because unlike the whiny residential customers at a previous job, these people actually understand that we have procedures and policies to follow for the sake of legality / security / confidentiality / modus operandi.
In short, I'm glad I don't have to talk to people like you anymore!
Electrofreak said:
I've worked in call centers for quite a while and it's not the fault of the agents when management defines a script for them and doesn't give them anything else to work with. Understand when you work in a job like that, everything you say is recorded and if you deviate from the script and start throwing your opinion out there you risk your job.
I'm fortunate that now, while I'm still on the phone, I provide tech support to the gov so generally I get a lot more leeway than I did in previous jobs. But there still are pre-written scripts I have to rattle off in certain circumstances, and usually to very important people. Ironically, they almost never give me a hard time because unlike the whiny residential customers at a previous job, these people actually understand that we have procedures and policies to follow for the sake of legality / security / confidentiality / modus operandi.
In short, I'm glad I don't have to talk to people like you anymore!
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I Understand that but im talking about when the guy just made up a date to get him off the phone...he simply could've explained it the way you did...and i was just joking lol i know people at thier level don't really have any info on stuff like updates sorry if i sounded like a jacka$$
iSaint said:
I Understand that but im talking about when the guy just made up a date to get him off the phone...he simply could've explained it the way you did...and i was just joking lol i know people at thier level don't really have any info on stuff like updates sorry if i sounded like a jacka$$
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While the agent shouldn't have made up a date (I'm our team's trainer and that's one of the first things I teach our people, "don't BS, you'll get caught"), if you pressure someone for something they don't have, you get what you deserve.
Electrofreak said:
While the agent shouldn't have made up a date (I'm our team's trainer and that's one of the first things I teach our people, "don't BS, you'll get caught"), if you pressure someone for something they don't have, you get what you deserve.
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i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
iSaint said:
i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
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Hehe well starting a sentence with "Look, Sir" and ending with "I don't have a clue" is a great way to turn a frustrated caller into an irate one.
But yeah, "I wish I could answer that question but we haven't been provided with a release date yet. We've been told that the update is in the works and should be released in the near future. Do you have any other questions I might be able to help with?"
It sounds lame but if you sympathize too much with a caller, they suddenly want to spend 20 minutes telling you their life story (time you generally aren't allowed to spend chit-chatting). If you are too cold and uncaring, they get ticked off. So you're stuck basically with "Yeah I feel for you, but here's what I can do for you / tell you. Do you need anything else?"
iSaint said:
i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
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Would that have changed your opinion or would it have been another "confirmation that Sprint doesn't know what they're doing"? In looking at the overabundance of posts on Froyo I"m guessing that a post would have developed stating something like " Just called tech support. Asked them about Froyo. Customer service doesn't know what the hell they are doing cuz they couldn't answer my question... I'm switching to Verizon because I'm tired of the lack of support that Sprint/Samsung/America(since international Galaxy devices have froyo) provides." Sound bout right?
Now I understand why so many Devs are starting to jump ship from the site.
/end pointless rant.
Sorry didn't mean to come off as an ass but I can say and truly mean, unless you walk a mile in their shoes... Try dealing with so many people on a daily basis asking the same damn questions. It gets a bit repetative and annoying I'd say pretty much anything to get people to shut up. Especially once they start with the I know more than you tone.
No im very patiently waiting for froyo please don't get me wrong...im very happy with my setup but you guys have explained it better from thier point of view thank you and obviously understand how it works better than a sixteen year old(Me 8/) so thanks i wasn't angry about sprint/samsung just that the guy lied thought he couldv'e said something else but w/e i undertand.
and im not a person who is always on here *****ing/moaning i try to help anyone out if i can and answer questions so hopefully our Amazing devs have more time to focus on thier hobbies and not answer questions.
Not everyone that works for sprint cs is stupid.... I agree not all reps are the best but love the way u guys treat us... bullshiz
Sent from my SPH-D700 using XDA App
I for one don't really worry about froyo, my phone is stock and I like it the way it is. I think that this fasination with it has gone wayyy overboard.
The way I see it is that we will get it when they release it, until then just enjoy using the best phone on the market
Sent from my SPH-D700 using XDA App
ill go ahead and look stupid here... what does froyo give you?
Flash, JIT, Chrome to phone, not being on extremely dated software
**** i just want the devs to get what they need for Cm6/Cm7
063_XOBX said:
Flash, JIT, Chrome to phone, not being on extremely dated software
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Plus a number of other Google apps like Voice Search, updates to Gmail and Youtube, and features like voice dialing over Bluetooth, improved memory management, installing apps to the SD card, data backup APIs, error reporting, improved Exchange support/security....I think that's almost everything.
gophergun said:
Plus a number of other Google apps like Voice Search, updates to Gmail and Youtube, and features like voice dialing over Bluetooth, improved memory management, installing apps to the SD card, data backup APIs, error reporting, improved Exchange support/security....I think that's almost everything.
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And the ability to use new TTS voice engines. My Epic sounds sexy now.
On Google groups people are upset, and rightfully so.
http://productforums.google.com/forum/#!category-topic/nexus/nexus-7/Tetp20r-REo
The Nexus 7 touchscreen problem has been ignored by google, Asus, the tech press......
Google has had a free pass long enough.
I'm glad I was able to return mine.
I hope you guys are paying attention to how they are handling this defect.....IGNORE IT.
I would advise to never buy from a company who ignores or runs from problems.
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
z0phi3l said:
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
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Sure they are......:good:
z0phi3l said:
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
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Mine does have this annoying touch problems, and it's really annoying. Yours fine? Good, please don't disrespect others complaint if yours "fine".
This is the kind of thing I don't understand, someone does a thread of the issue/news on it and suddenly comes people with their "fine" product and post how "fine" theirs are or/and that they don't care.
If your Nexus is "fine", then no need to read about it, enjoy it, but there are a lot of us who got a bad unit, I can't return it because it started after the 15 days of return warranty, so I'm stuck with it.
z0phi3l said:
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
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I don't have breast cancer so most of the complaints are exaggerated as usual.
See the flaw in your logic?
NekroWolfen said:
Mine does have this annoying touch problems, and it's really annoying. Yours fine? Good, please don't disrespect others complaint if yours "fine".
This is the kind of thing I don't understand, someone does a thread of the issue/news on it and suddenly comes people with their "fine" product and post how "fine" theirs are or/and that they don't care.
If your Nexus is "fine", then no need to read about it, enjoy it, but there are a lot of us who got a bad unit, I can't return it because it started after the 15 days of return warranty, so I'm stuck with it.
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Yup, and the 15 day return period is a joke as well.
All defects should be covered by a free replacement warranty equal to the product warranty.....NOT REPAIR...and the customer should not pay a dime for shipping.
At least one year......after the way Google has handled this they should extend the free replacement warranty to 3 years. (Yeah right)
I'm not buying an Asus device again that's for sure, at least not until the product is well tested...
NekroWolfen said:
I'm not buying an Asus device again that's for sure, at least not until the product is well tested...
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Same here.....Google could have kept me by taking care of the problem.
I'm done with them too. They gave me the run around so bad I'm still dizzy.....
NekroWolfen said:
Mine does have this annoying touch problems, and it's really annoying. Yours fine? Good, please don't disrespect others complaint if yours "fine".
This is the kind of thing I don't understand, someone does a thread of the issue/news on it and suddenly comes people with their "fine" product and post how "fine" theirs are or/and that they don't care.
If your Nexus is "fine", then no need to read about it, enjoy it, but there are a lot of us who got a bad unit, I can't return it because it started after the 15 days of return warranty, so I'm stuck with it.
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Please don't disrespect us who have perfectly working products by only calling out those who have issues.
Mine works fine.
I'm not sure if 7 people in that thread is really Google taking a beating. Also, it really isn't Google's problem. It is Asus'. How many tablets were sold vs how many have the issue. I got mine on launch day and no issue. I've had to send a few different items back to Asus in the past and had to pay shipping every time, but then again, $7 for shipping vs having to buy a new item is ok in my eyes. What a gimme gimme gimme world we live in.
DaemonAshra said:
Please don't disrespect us who have perfectly working products by only calling out those who have issues.
Mine works fine.
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Next time, read well before quoting something directed to another user. I was specifically quoting him for saying that most of the complaints were exagerated, were a touch problem on a touch screen device is definitely not exagerated, besides how could you know if your device is working "fine". My quote wasn't directed at you, not interested in continuing this.
johnomaz said:
I'm not sure if 7 people in that thread is really Google taking a beating. Also, it really isn't Google's problem. It is Asus'. How many tablets were sold vs how many have the issue. I got mine on launch day and no issue. I've had to send a few different items back to Asus in the past and had to pay shipping every time, but then again, $7 for shipping vs having to buy a new item is ok in my eyes. What a gimme gimme gimme world we live in.
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ROFL!!
"A gimme gimme world!!" - You are a corporations dream come true!!!
I paid for a defective product and in my business, I take care of my customers who receive defects.
You are SO wrong.
Such a "gimme gimme world" that I just spent money on a new tablet that actually WORKS!!! Nobody gave it to me!! IMAGINE THAT. I spent my hard earned dollars and received a functioning product - WOW!! What a novel concept.
No need to be a prick.....and you were one.
I currently have a mild problem with the touch, it's not as bad as some but its still annoying. Has anyone who has rooted and installed a custom rom experience the touch problem go away?
JJbdoggg said:
I don't have breast cancer so most of the complaints are exaggerated as usual.
See the flaw in your logic?
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You use the word "so" where he uses "and". Two very different words and uses. I'm sorry if someone close has developed some form of cancer but don't bring it to an Android forum...:good:
Edit: Google isn't taking near the beating as you nay sayers lol
Mine's been working fine with no issues *knocks on wood*. I got it at launch. I don't expect any device to launch without issues but maybe it's just me. I'm not seeing this as a common widespread issue.
Mandelbrot.Benoit said:
You use the word "so" where he uses "and". Two very different words and uses. I'm sorry if someone close has developed some form of cancer but don't bring it to an Android forum...:good:
Edit: Google isn't taking near the beating as you nay sayers lol
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Okay replace and with so, my point still stands.
I also don't see how my analogy would be offensive to someone who knows someone with breast cancer so don't turn it into that, you also don't make the rules so I'll bring it up if I want to.
ilikeguitars said:
I currently have a mild problem with the touch, it's not as bad as some but its still annoying. Has anyone who has rooted and installed a custom rom experience the touch problem go away?
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Yup.
My touchscreen was mildly effected also. Mostly the missing touch problem when not holding the device (ie: sitting on a table or such).
Rooted using the forum tutorials, installed sfhub's ts10 update and the touchscreen works fine now. No skips, no missing or ghost touches.
For the record, I've only been using android for about 2 weeks now so it's not that hard to learn how to apply the fix that worked on mine.
Now, should an end user have to do you this to their device? Nope, it should come this way. For mine it was such an easy fix, it would seem they have no excuse for not designing the software properly in the first place.
I quite like the rest of the devices features (ie: nice screen, battery life, speed, just right size for book reading and fitting in my coat pocket, etc) and it's quickly becoming a favorite device of mine.
As to those saying thiers works fine, I think they are valid comments. Not all the devices are effected and as is normal with human behavior, those that feel "screwed" are often the ones who are the loudest. Not that they're not justified in being upset with getting a "broken" product, they are.
But it is equally valuable to hear from those that get products that work.
How else are we going to know if there are more bad than good if we don't also hear from "the good"?
JJbdoggg said:
Okay replace and with so, my point still stands.
I also don't see how my analogy would be offensive to someone who knows someone with breast cancer so don't turn it into that, you also don't make the rules so I'll bring it up if I want to.
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You're absolutely right: I don't make the rules and you can bring it up if you want to. I was simply suggesting that life and death disease analogies can always offend Someone and might be a little overboard on an Android forum.
You would need to replace so with and. He was making two separate points and connecting with the word and, while you are expressing cause-effect with so (should be used in conclusion). Though due to ambiguity I could be completely wrong. You brought up logic. I just thought it would be easier for two rational human beings to get to the same spot.
And my G2 screen is wonkier than my Nexus 7. Turning it off and back on seems to solve it though.
Guys, let's not argue about whether what's important to one is also important to you. Everyone has their own opinion. It looks like enough people are upset about the issues, and that is a fact.
I am one of those people. After devs here on XDA put together near perfect AOSP roms for my ThunderBolt, I expected stuff coming out of Google directly to be rock solid. N7 is my first Nexus device, and I am quite disappointed with regular random reboots that I still have, as well as intermittent touch screen issues. For example, I can't play Subway Surfers since N7 keeps ignoring some portion of screen touches (leading me to crash lol).
My HTC DNA, however, is rock solid on the stock rom. Why can't a Nexus device be the same? People typically complain of manufacturers adding stuff to android that makes it worse. Well, I am not so ready to say that now. As far as I am concerned, HTC is doing a better job with their devices than Google.
PS, TB was buggy when it came out, but all the bugs were subsequently fixed, even on Verizon!
Sent from my HTC6435LVW using Tapatalk
cowisland said:
Guys, let's not argue about whether what's important to one is also important to you. Everyone has their own opinion. It looks like enough people are upset about the issues, and that is a fact.
I am one of those people. After devs here on XDA put together near perfect AOSP roms for my ThunderBolt, I expected stuff coming out of Google directly to be rock solid. N7 is my first Nexus device, and I am quite disappointed with regular random reboots that I still have, as well as intermittent touch screen issues. For example, I can't play Subway Surfers since N7 keeps ignoring some portion of screen touches (leading me to crash lol).
My HTC DNA, however, is rock solid on the stock rom. Why can't a Nexus device be the same? People typically complain of manufacturers adding stuff to android that makes it worse. Well, I am not so ready to say that now. As far as I am concerned, HTC is doing a better job with their devices than Google.
PS, TB was buggy when it came out, but all the bugs were subsequently fixed, even on Verizon!
Sent from my HTC6435LVW using Tapatalk
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Couldn't say it better, let's keep it a happy forum, and just to reflect what you just said, the same thing goes for me with Dead Trigger 2, I can't play it because of this, it's simply NOT fair, after I paid for this device.