Ok, so I updated to 4.1.83. My finger print scanner craps out intermittent (as reported by others).
The other issue I have is that my email app just stops working. I can watch my email server logs and 'refresh' the email account, but the phone does not even connect. This is true whether I connect via 4G (yeah right) or Wifi (so internal ip). Things work via K9 (installed to test the difference) so I can definitely point the finger at the stock moto email app. Any ideas. Is there a phone internal log I could use to troubeshoot this issue? I am connecting to email as IMAP via SSL. When I reboot the phone the email will start working again for a while.
Any pointers appreciated.
Ive been experiencing email issues since the day I received my Atrix, I use enhanced mail but its not exactly working correctly when it comes to pushing my email to my phone. When it comes in, it takes its time and I normally get them an hour later or so.
As for the finger print scanner, mine seems to be working better with 4.1.83.
No noticeable problems corporate email (owa) or fingerprint scanner with 1.83 & gingerblur 3.1. I've been running this configuration for a few weeks. What email service are you having problems connecting to?
Related
I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
seanrkelly said:
I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
Click to expand...
Click to collapse
I had a similar problem with the BB connect (2.1.2.16) client on my Wizard. BB connect works fine without calendar sync. I had similar stability issues when I used the old BB connect client (1.x) when my mailbox got too large, and I have a HUGE amount of calendar information thus I am guessing it is size that is causing the issue. It does not help that the BB connect calendar sync doesn't specify a cutoff date to reduce the number of old entries.
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Halfpenny said:
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Click to expand...
Click to collapse
I run 2.1.2.16 on a Wizard and without PIM, it works reasonably well. The most I've kept in the BB inbox is around 400 mail as that was around when the BB 1.x client used to play up an I got used to deleting the mail from BB (I do not sync deletes with my Inbox for this reason). If you are keeping 1000 mail I would say try and delete the mail daily (including deleting from the "Deleted" folder) and see if it improves. I know that with the BB 1.x client, if I got too many mail the BB client would start chewing up CPU and the device would act strange, and sometimes I needed to soft reset, disable BB, delete the mail, reset again and things would be good again.
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
tonyb15re said:
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
Click to expand...
Click to collapse
I think it just depends on how people work. I tend to read on the run (between meetings) and I delete when I remember sometime at home or on the train on the way to work or something like that.
Hi all
I have 2 x HD2s configured for ActiveSync with our SBS2003 server. Everything works fine when connected to my laptop via USB or when connected to WiFi (whether at my office or at any remote site unrelated to my local LAN). However, once I am using my data connection I experience the following issue which I have narrowed down through lots of trail and error:
When an email of approx 4k and above arrives I can see ActiveSync trying to sync and it then fails with an error code of 0x80830002. ActiveSync will then never reestablish a connection unless I either remove the particular email from my Outlook inbox, or, I connect to any WiFi connection.
If I set the download limit to 1k, it never fails and I simply receive a trunkated version of the email. However, if I select to download the remained of the text it fails again.
The issue is related to the size of the text within the email as attachements can be downloaded fine.
I have been on to T-Mobile as this feels like a carrier problem as I only experience it when using mobile data connection but they haven't come up with anything.
I'd really appreciate any help you can offer as this is driving me mad!!!!!
Many thanks,
Tom.
I seem to be having similar problems
Which all started in Mid April. I too am on T-Mobile.....
Though e-mails in excess of 4k have been syncing when OTA is actually working. I hope an expert out there has an idea of what may be wrong!
Niall
Hi Niall
I should have posted my solution back here.
I thought (mistakenly) that my SBS2003 box was running service pack 2. It wasn't.
Went to the Microsoft updates website, allowed it to download and install and hey presto!!!
Also, I have noticed that on occasion, for example if the SBS loses its internet connection, that ActiveSync does not reestablish. Simply terminating it in WM task manager causes it to restart and then its fine.
Hope this helps.
Thanks for the suggestions. We're on Exchange 2003 SP2 already.
Terminating Activesync in the Task Manager on the phone doesn't help either. The only way to "restart" OTA syncing is to do a USB laptop sync. With SSL it falls down eventually with "Waiting for Network". Without SSL it lasts longer before falling down with error 0x80830002.
I do still wonder if it's related to us changing ISP for head office, but then surely the iPhone or WM6.1 device would also fail?
Niall
Hi,
It might look like a stupid question but one of my users can't get past this problem so I would like to see if there's a solution.
So we only recently gave some users HTC Snaps to see how it adjusts to their needs, we have a hosted Exchange server (also has been only a few months) so we set-up ActiveSync on the Snaps to synchronize directly with the server.
It seems to work perfectly, it synchronizes following schedule (every 30min from 7AM till 6PM) on weekdays and doesn't on the weekend, but then on monday morning, it doesn't start the automatic syncing again as it should.
Almost every monday morning, the user comes to me at 8.30-9.00 to tell me he doesn't receive his mails. A simple Send/Receive in the mailbox or go to ActiveSync and press Sync starts the syncing again and everything seems to work fine during the rest of the week but still the user is annoyed that it won't sync as scheduled.
I can attest that it works perfectly on my own Windows Mobile 6.5 device (SE Xperia X1) although I do sometimes lose my synchronization schedule (but that could be related to some app I have or to the tinkering I do with it - if anyone has an idea though - the user doesn't do anything else on the Snap than make phone calls and check his mails and occasionally write one).
The Snap has the latest official updated ROM from HTC.
Any help is appreciated, thanks.
Jon
IP chabges
I have a similar problem. Your provider obviously changes your IP.
Go to Commmanager/Connections, disable Direct Push and enable it right away again. Sync will work afterwards until the next new ip.....
We don't use Push as it seems to work worse than with a fixed schedule.
I will check for the IP if I have the opportunity but I don't understand why that should be a problem (you do mean the device IP, right ? Our server IP doesn't change).
And the problem doesn't appear every single week ... So I think I'll just go with "That's the way it is" ...
Thank you for your help.
I recently purchased a new router, about three months ago Linksys 6900. Yesterday I was waiting on Gmail and it never came but when I turned off my cell phone Wifi at home and used 4G it came right in.
My yahoo, aol and Verizon e-mails work fine over WiFi and all my home computers that use e-mail are also fine, including gmail over Wifi, just not Gmail via cellphone.
I was hoping someone might have an idea why and how I might be able to fix it.
Thanks
try to wipe Gmail app data & cache
Hi,
Wondering if anyone else has seen this and found a reliable cure. I use K-9 as my email client for several IMAP accounts. I've used it on past phones without issue, but noticed on my V20 I'll randomly see "Sync Disabled" on my K-9 home screen. Although I can still send emails and poll for new emails when that's displayed, push notifications don't arrive.
I've tried changing K-9's Background Sync option to 'Always' to see if that helps - but same issue.
The issue occurs both when I'm on Wifi and 3g/4g. I'm not sure of the exact circumstances, but it's pretty frequent. Usually if I lose and regain mobile signal, or switch from wifi to mobile data (or vice-versa) that resolves the issue for a while.
Signal Messenger receives new messages instantly, so don't think it's a general background sync issue - however K-9 has been completely reliable up until now so would be surprised if it's purely a software issue.
Any thoughts?
Cheers