Hi,
Wondering if anyone else has seen this and found a reliable cure. I use K-9 as my email client for several IMAP accounts. I've used it on past phones without issue, but noticed on my V20 I'll randomly see "Sync Disabled" on my K-9 home screen. Although I can still send emails and poll for new emails when that's displayed, push notifications don't arrive.
I've tried changing K-9's Background Sync option to 'Always' to see if that helps - but same issue.
The issue occurs both when I'm on Wifi and 3g/4g. I'm not sure of the exact circumstances, but it's pretty frequent. Usually if I lose and regain mobile signal, or switch from wifi to mobile data (or vice-versa) that resolves the issue for a while.
Signal Messenger receives new messages instantly, so don't think it's a general background sync issue - however K-9 has been completely reliable up until now so would be surprised if it's purely a software issue.
Any thoughts?
Cheers
Related
I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
seanrkelly said:
I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
Click to expand...
Click to collapse
I had a similar problem with the BB connect (2.1.2.16) client on my Wizard. BB connect works fine without calendar sync. I had similar stability issues when I used the old BB connect client (1.x) when my mailbox got too large, and I have a HUGE amount of calendar information thus I am guessing it is size that is causing the issue. It does not help that the BB connect calendar sync doesn't specify a cutoff date to reduce the number of old entries.
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Halfpenny said:
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Click to expand...
Click to collapse
I run 2.1.2.16 on a Wizard and without PIM, it works reasonably well. The most I've kept in the BB inbox is around 400 mail as that was around when the BB 1.x client used to play up an I got used to deleting the mail from BB (I do not sync deletes with my Inbox for this reason). If you are keeping 1000 mail I would say try and delete the mail daily (including deleting from the "Deleted" folder) and see if it improves. I know that with the BB 1.x client, if I got too many mail the BB client would start chewing up CPU and the device would act strange, and sometimes I needed to soft reset, disable BB, delete the mail, reset again and things would be good again.
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
tonyb15re said:
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
Click to expand...
Click to collapse
I think it just depends on how people work. I tend to read on the run (between meetings) and I delete when I remember sometime at home or on the train on the way to work or something like that.
I've noticed that my phone seems to stay connected alot.
I do have active sync on with direct push but it's set to sync every 4 hours(i only use it for contacts/appointments)
I also have it set to check my bellsouth.net pop account hourly.
but even when it isnt syncing with the exchange server, or downloading my pop mail it tends to stay connected. I strongly believe that this is totally destroying my battery life.
Anybody else have problems like this and know how to fix it?
Thanks in advance
P.S. its a cingular 8525 with the windows mobile 6 rom from cingular.
I have a new AT&T Pure with an exchange email address set up to receive emails as they arrive. If the phone is not in standby mode the emails come in without a problem at the same time I receive them in Outlook. Once the phone is in standby mode (screen turns off) emails come in sporadically or not at all until I wake the phone up. If I just set it to dim and not turn screen off I am fine. Is anyone else having this issue?
I've found ActiveSync on my Touch Diamond2 very unreliable. It will work for a while but repllog.exe crashes at some point, usually overnight. Only fix is to restart the phone or manually kill the task - it's often doesn't respond to shutdown (indicating it's crashed) and has to be manually ended. Doing a sync immediately always works.
I'm hoping that they've fix this bug in WM 6.5...
Cheers, Rob.
This is a brand new phone with WM 6.5. Everything works finew when phone is not in standby. Once in standby emails don't come in when they should.
dwg44 said:
This is a brand new phone with WM 6.5. Everything works finew when phone is not in standby. Once in standby emails don't come in when they should.
Click to expand...
Click to collapse
You mean by standby, not cable/activesync attached?
I'm still wondering about gmail push, I set everything up as said, but when I'm cabled to my work computer, I don't get gmail.
I have to disconnect and then get gmail push. **sigh**
Ahh, isn't that a setting on ActiveSync? Something about allowing internet connection when docked. I think when a WM is connected via ActiveSync, the internet connection goes through your PC which sometimes is blocked.
munrobasher said:
Ahh, isn't that a setting on ActiveSync? Something about allowing internet connection when docked. I think when a WM is connected via ActiveSync, the internet connection goes through your PC which sometimes is blocked.
Click to expand...
Click to collapse
No, I unchecked that, same result, even after powering off/on. I think that option is misleading
some thoughts and my experience...
Do you expect emails to arrive over wifi, or gprs, The behavior is different by design.
As they arrive, in schedule settings for example only works as most people expected over gprs.( this is also called microsoft direct push) and can be toggled on/off in settings tab on most htc phones.
this also requires a constant open data connection over gprs. the phone will try to open it for you if you enable direct push option.
its also important that the carrier supports long http requests over grps for direct push to work correctly.(this is why gprs need to be open all the time)
if you deactivate the gprs-data connection, direct push will fail until it succeds a long http to the eas server again.(exchange active sync)
when i use direct push option over gprs, emails always arrive instantly (within a few sec.) to my phone regardless of standby or awake. 98% of the time anyway...
Now i have set mine to sync over wifi. however not pushed to my phone as it only works over gprs.i usually set schedule to 5 min.
if set direct push/as arrive over wifi the schedule seems to change depending on how often emails arrive. the polls seemes to be longer and longer apart if mailbox is idle. schedule a bit unclear...
i figured this out by setting a constant ping from pc to the phone and watched the response in standby mode.( wifi not set to always on even in standby) so i got response time out most of the time.
i noticed that after a certain time the phone began to respond to ping for a few seconds( active sync activated wifi in standby to check email according to my setting in schedule and then deactivated it).
if i had unread emails in my exchange mailbox they arrived in the phone as well.
i also read a paper where the direct push schedule where explained by microsoft. it is constructed that way to save as much bandwidh as possible,
i have based this on my observations only.
it would be nice if someone could find a technical paper explaining this further.
tests was done on htc p3600 and stock topaz. wm 6.1
i will do tests again on the 6.5 rom as they come online.
a
Phone is not docked nor am I connected with wifi. Just a GPRS connection. What I mean by standby is that I have the setting enabled to turn off screen after 1 minute.
I have no problem with push email from my exchange server. Remember Push email only works with cell data connection as pointed out. And if you establish ActiveSync connection with a desktop PC, it will be auto-disable and changed to polling instead regardless if you keep the data connection open or not.
I have never connected this phone to a PC.
exchange active sync and wifi
i previously had a TYTNii (Kaiser) which would exchange sync through my home and office wifi (over GPRS) when wifi was available and connected.... However on my Topaz i am unable to exchange sync through wifi when connected for some reason. it will only work through phone connection with wifi off. It appears there are additional connection settings with this WM6.1 device... (priority settings for one connection type over another) but im not sure how to set this up... Help on getting exchange sync working via wifi would be appreciated thanks..
I've set up my Gmail account using activesync (as item arrives) and all is well. However, I performed a few tests (sending emails to myself from other accounts) and noticed that the emails don't actually get to my phone immediately. They arrive immediately on the mail client on my PC but arrive about 10 minutes later on my HD2. Is this normal? If not, does the auto disconnect registry tweak I performed have anything to do with it. I'm guessing for mail to reach my phone as they arrive, some sort of constant connection is required with the google server. So does the auto disconnect tweak disrupt this connection? Also, is this constant connection drain the battery significantly quicker. I don't mind sacrificing a small amount of battery life for the push email feature, but if we're talking big drains then I might have to reconsider the sync frequencies.
OK, emails have started arriving exactly the same time on my phone as my PC mail client now. I'm guessing the auto disconnect doesn't affect anything then. It would be nice to know if its draining my battery quicker though when set to sync as item arrives.
Thanks in advance.
I was experimenting today and found the same issue. I'm not convinced that google sync works correctly just yet given that it is in beta.
I have gone back to non push mail.
WB
So hows the pushmail going on with you ?
Does it receive mail instantly ? does it drain battery faster in that way ?
Autosync with gmail seems to be unstable. I usually get mail on my phone instantly, but sometimes it can take up to 15 minutes. It would probably be better to set the phone to check mail every fifth minute or so, but what about the battery?
Does the auto disconnect affect weather, twitter or facebook updates btw?
Genuine 'Push' email can't work if autodisconnect is enabled (and actually working!)
The message that a new item is available is 'pushed' to the device from the server, which requires an open data connection.
If the data connection is closed, the 'new item available' flags won't be received until either the next scheduled poll, or the next push 'heartbeat' connection from the device which reopens the data connection.
qweac said:
Does the auto disconnect affect weather, twitter or facebook updates btw?
Click to expand...
Click to collapse
Weather will be OK as it polls the server on a regular basis which reopens the data connection. I'm not sure about Twitter or FB- maybe having the programs open maintains the data connection?
shaliru said:
OK, emails have started arriving exactly the same time on my phone as my PC mail client now. I'm guessing the auto disconnect doesn't affect anything then.
Click to expand...
Click to collapse
Everything works fine for now (push wise) but as NeilM mentioned, I don't think its compatible with autodisconnect. In notifications, it shows that the connection (T-mobile internet in my case) is still active. And when I hold the call end button and 'Terminate Data Connection' the connection is re-established again immediately.
To disable this constant connection, I've set it to download every 30 mins peak, and 60 mins off peak -
I've never used push email before but I'm guessing it creates a constant connection between the phone and the server.
shaliru said:
I've never used push email before but I'm guessing it creates a constant connection between the phone and the server.
Click to expand...
Click to collapse
Thats correct- the phone sends a 'heartbeat' signal every so often (depending on the Exchange server settings, but usually every 15 minutes) just to refresh it's current IP address setting on the server. In practice, the IP address will rarely change as long as the data connection is maintained.
In this way, the server always knows where to send items as they arrive, and the action of sending resets the 'heartbeat' counter. Likewise any item sent from the phone resets the 'heartbeat'
The data involved in the heartbeat process is around 4MB per month, which is similar to the amount used in the handshaking when polling at 30 minute intervals.
If you have auto-disconnect active, then the server won't be able to send new items, so they will only get sent when a new connection is established by the heartbeat process, or when a connection is forced by a send/receive operation.
shaliru said:
I've set up my Gmail account using activesync (as item arrives) and all is well. However, I performed a few tests (sending emails to myself from other accounts) and noticed that the emails don't actually get to my phone immediately. They arrive immediately on the mail client on my PC but arrive about 10 minutes later on my HD2. Is this normal? If not, does the auto disconnect registry tweak I performed have anything to do with it. I'm guessing for mail to reach my phone as they arrive, some sort of constant connection is required with the google server. So does the auto disconnect tweak disrupt this connection? Also, is this constant connection drain the battery significantly quicker. I don't mind sacrificing a small amount of battery life for the push email feature, but if we're talking big drains then I might have to reconsider the sync frequencies.
Click to expand...
Click to collapse
Well, on my device, the auto disconnect never worked.
I set the values
HKLM\Comm\ConnMgr\Planner\Settings\CacheTime=60
HKLM\Comm\ConnMgr\Planner\Settings\VPNCacheTime=60
and set SuspendResume=""
And all the auto-updates are off (weather, stocks, etc)
and still - once I start a connection (Mostly if I do it for waether update, but sometimes even from SkyFire), it stays on, until I turn it off from the settings.
(Is there anything I missed in the settings to enable auto disconnect ?)
I have an up to date rooted 6P and I've noticed that when wifi is on, I'm not receiving notifications and sync is VERY slow. It'll look like the app in use is frozen. For example, while testing I would send an email to myself from another mail app to my gmail. The outgoing message would never send. As soon as I switch wifi off, it instantly sends. If Wifi is on, I won't get notifications, but as soon as I switch it off, I"m flooded with all of the ones I should have been getting.
I have other android phones laying around connected to my wifi and they get notifications, so I'm thinking it's something with the 6P? The only thing I've thought to change about my router is to put it into bridge mode because I'm using it with a U-Verse gateway, although if the router was the issue, you'd think my other devices would have problems as well.
I've googled the issue a lot and have only found posts from back in Nov-Feb about google apps/gmail specifically and it was something google pushed a fix for. This will be any app, gmail, hangouts, facebook messenger, slack, etc.
I appreciate any advice! Phone has been reset, router rebooted, etc already.