Hi,
It might look like a stupid question but one of my users can't get past this problem so I would like to see if there's a solution.
So we only recently gave some users HTC Snaps to see how it adjusts to their needs, we have a hosted Exchange server (also has been only a few months) so we set-up ActiveSync on the Snaps to synchronize directly with the server.
It seems to work perfectly, it synchronizes following schedule (every 30min from 7AM till 6PM) on weekdays and doesn't on the weekend, but then on monday morning, it doesn't start the automatic syncing again as it should.
Almost every monday morning, the user comes to me at 8.30-9.00 to tell me he doesn't receive his mails. A simple Send/Receive in the mailbox or go to ActiveSync and press Sync starts the syncing again and everything seems to work fine during the rest of the week but still the user is annoyed that it won't sync as scheduled.
I can attest that it works perfectly on my own Windows Mobile 6.5 device (SE Xperia X1) although I do sometimes lose my synchronization schedule (but that could be related to some app I have or to the tinkering I do with it - if anyone has an idea though - the user doesn't do anything else on the Snap than make phone calls and check his mails and occasionally write one).
The Snap has the latest official updated ROM from HTC.
Any help is appreciated, thanks.
Jon
IP chabges
I have a similar problem. Your provider obviously changes your IP.
Go to Commmanager/Connections, disable Direct Push and enable it right away again. Sync will work afterwards until the next new ip.....
We don't use Push as it seems to work worse than with a fixed schedule.
I will check for the IP if I have the opportunity but I don't understand why that should be a problem (you do mean the device IP, right ? Our server IP doesn't change).
And the problem doesn't appear every single week ... So I think I'll just go with "That's the way it is" ...
Thank you for your help.
Related
Just about to open Windows (on the top floor) and throw this thing through it!
Been waiting for months to upgrade to exec from xda2s, and 18hours after opening the box i'm ready to junk it. Cannot get it to sync at all. Read all the forums, zone alarm off, norton off, tried running as4.1, and still i'm getting dizzy watching this little green wheel going round and round and round and round and round..... 'connecting'
Does anybody have a work around or managed to get it to work. Without this facility the units useless to me, apart from maybe a quick £300 quick profit on ebay.
Help please.
I had a simlar problem, until I reluctantly ditched all my other Active sync partnerships (like my xda2 PPc partnership). then created a new partnership and it worked fine.
Good luck
Hi, Stupid question, but where do the older profiles live on my pc? I've looked in the activesync folder but no clues.
Open Avtivesync, go to file, click on mobile device, check and see what devices you have listed. then go to Delete mobile device.
This realy was a quick fix for me , you should be able to have multiple patnerships, perhaps some one else could suggest a better solution.
Thanks for your advice, but it looks as though I had deleted all previous profiles when I did a clean install of as4.1, and still getting dizzy!
Thought about calling O2, but quickly realised I would have better luck just ringing a random number out of the phone book.
I've tried every combination in the connection settings box, still no joy.
Need a solution soon before I reach for the Scotch and Razor Blades.
I've completely given up with this thing. Managed to get it back in the box (which was a minor challenge compared to getting Activesync to work), somebody please save me from ebay.
Do you have you Exec running in Corporate mode? I found that in this mode it won't sync; you just get "Connecting"...and nothing.
I switch to basic or personal and it syncs with no problem. Myabe this will help.
If the machine you are trying to sync with is connecting to an Exchange Server then you will have difficulties.
Try syncing the calendar, contacts and tasks direct with the exchange server and do the rest (notes etc) with the laptop.
Activesync 4 is so rubbish I have resorted to wirelessly syncing direct to my exchange server.
For a while I was cursing the Exec as I had just got my 2s just how I wanted it when I up(?)graded but I remembered that half the fun of these things is solving the problems, even if it doesn't seem like it at the time!
The main thing that you need to remember with ActiveSync 4.x is that you must install this before connecting your EXEC.
If you don't the microsoft driver gets installed instead (and in my case) no amount of deleting/reinstalling was able to recover the situation.
Whilst I was in the middle of that crisis I did some basic PD to try and rectify. Including
a) Installing AS 4.1 build 4807 on another system (preferably clean installed say XP SP2)
b) trying another cable
c) Doing a hard reset of your device and then repeating above steps
d) (obviously!) removing all previous versions of ActiveSync (also afterwards using regedit to remove any final traces and erasing C:\Program Files\Microsoft ActiveSync) and then re-installing
I have tried to include some Device Manager pictures of a working system for reference purposes
Throught trial, and very much swearing at the walls, I've discovered the following:
1. If I have the XDA Exec switched on and connect the USB cable, then I can guarantee a 95% failure to connect.
2. If I turn off the Exec, by the power-switch on side, then connect the USB cable and just leave ActiveSync to power everything up, then I have a 95% success connection rate.
On very odd occasions, I've had to disconnect the Exec, turn it off, then plug the USB in again. And once I restarted the workstation first - probably didn't have to, but was going for a coffee anyway.
AGHHH
I had a failure with Active Sync and established that it still worked with my 2 C500's so I phoned orange.
Eventually made my way to level 3 (highest) tech support to be told that its microsofts problem and that they have withdrawn Active Sync 4 until they can fix it.
I can connect to my M5000, move files via explore but as for the necessity of syncing itand my contacts..............forget it
MArk
Interaction with Outlook
My sync problems went away when I configured Zonealarm to allow it to connect.
I also had to install Outlook, which I don't like as I use Thunderbird for Email. Sync would still not work untill I allowed Outlook to be the default email client. However, I have not defined any accounts on Outlook and Thunderbird does not seem to mind.
Re: Interaction with Outlook
Romney said:
Sync would still not work untill I allowed Outlook to be the default email client. However, I have not defined any accounts on Outlook and Thunderbird does not seem to mind.
Click to expand...
Click to collapse
I got a whole series of increasingly depressed emails from my TBird install after I stuck Outlook on my lappie... In the end I had to take it out for the evening, give it some new extensions and what-not before it started talking to me again...
Hi everyone,
first of all i want to thank you all for the excellent work... this forum is really a gold mine...
Anyway, my problem is:
I set Activesync (the one in the phone) to syncronise once every hour with my company's Exchange server between 9:00 and 17:00. As my company entire building is fully covered by WiFi, I was expecting activesync would use WiFi to syncronise, and connected to GPRS when that is not available...
Insted, with my great surprise, Activesync uses always GPRS !
I think that when AS turns the devices on, it finds no connected interfaces - WiFi need at least 5 seconds to connect - so it connects to GPRS!
The only solution I found is to schedule an appointment with an alarm to the device is on (and connected) when AS syncronises, but this leave some ugly "scars" on my calendar...
Anyone knows a solution for this problem?
If I understand You correct You use the Universal for syncing. This means You use ASync 4.0 or 4.1. I recall that Microsoft changed (for security reasons) the way to synchronize with ASync. Bluetooth is still available, but WiFi is NOT available anymore.
Not a nice information, but should "solve" your problem. No sorry, that's not solve, but "answer".
Ruud
Currntly WM5 prevent you to sync with your computer through WiFi, but syncing with Exchange server is working - if I start Activesync manually it syncs using WiFi. If I am too fast (and manage to click sync before the WiFi is connected), it syncs through GPRS.
OK, sorry for that.
I am the one here now receiving information, where I wanted to answer You. Thanks very much for that information, but sorry I cannot be of any help.
I tried to contact with our ExchangeServer. It works through USB whilst connected to my office-PC, but does not work through WiFi, GPRS or even while being connected through USB to my home-PC. I am quite sure it has to do with our Exchangeserver not being configured correctly so I stopped bothering (more important things to do
As I have NO sync with the exchange working through GPRS I am not even getting as far as You are, not even noticing the problem You mention.
Hope somebody else will be of more help.
Ruud
If you are not able to connect from the WiFi network and from home, this means that your system administrator does not trust internet and wireless, so he let you only connect through the office wired network...
I have not tested that, but I believe that Exchange uses an SSL connection, which should be safe even if you are connected through an unencrypted channel...
Normal AS connections (USB for example) are not encrypted, and MS, in its infinite wisdom, think that the user is too stupid to setup a wireless network properly (to be honest, i am still not able to connect with the Universal to my WPA home network)
My/our system administrator is willing to let me in, but simply does not know the exchange server software well enough to understand where he is making a mistake. He offered me to try as he was sure that he prepared the system correctly, the result was a no-go.
When we both get some spare time (which hardly happenes) we will try out some more. As with the internal firewall, spending enough time looking through the microsoft information will finally solve the problem, it's just that lack of time.
Pity that nobody else jumped on this thread yet to help You,
Ruud
I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
seanrkelly said:
I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
Click to expand...
Click to collapse
I had a similar problem with the BB connect (2.1.2.16) client on my Wizard. BB connect works fine without calendar sync. I had similar stability issues when I used the old BB connect client (1.x) when my mailbox got too large, and I have a HUGE amount of calendar information thus I am guessing it is size that is causing the issue. It does not help that the BB connect calendar sync doesn't specify a cutoff date to reduce the number of old entries.
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Halfpenny said:
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Click to expand...
Click to collapse
I run 2.1.2.16 on a Wizard and without PIM, it works reasonably well. The most I've kept in the BB inbox is around 400 mail as that was around when the BB 1.x client used to play up an I got used to deleting the mail from BB (I do not sync deletes with my Inbox for this reason). If you are keeping 1000 mail I would say try and delete the mail daily (including deleting from the "Deleted" folder) and see if it improves. I know that with the BB 1.x client, if I got too many mail the BB client would start chewing up CPU and the device would act strange, and sometimes I needed to soft reset, disable BB, delete the mail, reset again and things would be good again.
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
tonyb15re said:
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
Click to expand...
Click to collapse
I think it just depends on how people work. I tend to read on the run (between meetings) and I delete when I remember sometime at home or on the train on the way to work or something like that.
Many times I get an error message which telle me there was a sync-error and I have to re-sync (delete-reload) my device.
this is frustrating cos all my quiick-Contacts are lost and I have to setup the Outlook folder sync again all the time.
ANyone experiencing the same ?
ok the full message is:
There has been a change made on your server that requires you to re-synchronize all items on our device. Please perform a manual synch.
Support Code: 0x80883001
Click to expand...
Click to collapse
server re-sync
Hi
We had the same in our cie with the central exchange server and it was happening for all mobile users.
Our central team did something on the exchange server but I don't know what, but for sure it's coming from exchange because it was solved centrally.
If you manage you exchange server I can find out what was done exactly by our support team.
same happens to me with normal outlook (no exchange)
is there any fix?
actice synck error
me as well, i have no exchange server and i face this problem every other day.
hope to find a solution for this...
One solution is to keep your Windows XP/Vista always updated, with the latest sercurity patches.
no, my vista is always up to date.
That's not the solution
I had problems with AS any time ago, and disabling Tasks syncing solved problem....
ok, I'll un-check TASK sync and see if it helps.
You run a different ROM though. Maybe it's ROM related.
I'll keep ya posted
Hi, am Santo, you mast going to controlpanell, sistem, hardware, device manager, end go to portable device, and uninstall windows mobil with-the cable mini usb to device, when is finisch uninstal end reinstall the cable mini usb to device, then gest a moment to install the driver. install activesync when is necessari. ex for the write. Ciao alla prossima spero di esserti stato utile. Venite a trovarci su: http://www.batista70phone.net
whatwhat??
ok my friend, I understand that you want me to de/install the ActivSync Program? I use VISTA, I havn't installed activesync at all. It was build in, I suppose.
Well, the tip with deactivating TASK-sync helps for now
So far, so good...
Okay, so I did not read everyone's response here, because I have been staring at forums for days to try and find the answer to this very same question and I am starting to go cross-eyed. I found two things that have worked for me, one is guaranteed and the other has worked thus far...will update if it fails.
First, and I read this on another forum and got this answer directly from HTC's customer service. It is not the ideal solution, but it does work guaranteed. If you go into your settings for the sync program on your phone, or on the computer, and tell it to "NOT" sync your desktop email this problem will disappear. Now, what I did last time was change that setting so I could back up everything else and not lose any appointments and phone numbers I put in, then I went back and reversed it so that I could get my desktop email on my phone too. This is something I like to have so it is not ideal, having to do this every few days or so is a pain.
The second solution is one I stumbled upon. I went into the settings for syncing and changed it from, if conflict change on my device - to if conflict change on my computer. The problem, I believe is when there is a change on the desktop email everything gets all screwy. So I did that and haven't had the problem since then. I should note however, that I am not keeping the phone plugged in for long periods of time. I do one of two things, either I plug it in and let it sync then disconnect usb connections allowed (this lets my phone charge but doesn't let it sync repeatedly) or I just unplug after it has synched up.
I don't know if this will work for everyone, but I hope it helps. Good luck and God bless!
Hi all
I have 2 x HD2s configured for ActiveSync with our SBS2003 server. Everything works fine when connected to my laptop via USB or when connected to WiFi (whether at my office or at any remote site unrelated to my local LAN). However, once I am using my data connection I experience the following issue which I have narrowed down through lots of trail and error:
When an email of approx 4k and above arrives I can see ActiveSync trying to sync and it then fails with an error code of 0x80830002. ActiveSync will then never reestablish a connection unless I either remove the particular email from my Outlook inbox, or, I connect to any WiFi connection.
If I set the download limit to 1k, it never fails and I simply receive a trunkated version of the email. However, if I select to download the remained of the text it fails again.
The issue is related to the size of the text within the email as attachements can be downloaded fine.
I have been on to T-Mobile as this feels like a carrier problem as I only experience it when using mobile data connection but they haven't come up with anything.
I'd really appreciate any help you can offer as this is driving me mad!!!!!
Many thanks,
Tom.
I seem to be having similar problems
Which all started in Mid April. I too am on T-Mobile.....
Though e-mails in excess of 4k have been syncing when OTA is actually working. I hope an expert out there has an idea of what may be wrong!
Niall
Hi Niall
I should have posted my solution back here.
I thought (mistakenly) that my SBS2003 box was running service pack 2. It wasn't.
Went to the Microsoft updates website, allowed it to download and install and hey presto!!!
Also, I have noticed that on occasion, for example if the SBS loses its internet connection, that ActiveSync does not reestablish. Simply terminating it in WM task manager causes it to restart and then its fine.
Hope this helps.
Thanks for the suggestions. We're on Exchange 2003 SP2 already.
Terminating Activesync in the Task Manager on the phone doesn't help either. The only way to "restart" OTA syncing is to do a USB laptop sync. With SSL it falls down eventually with "Waiting for Network". Without SSL it lasts longer before falling down with error 0x80830002.
I do still wonder if it's related to us changing ISP for head office, but then surely the iPhone or WM6.1 device would also fail?
Niall