Database Users

Getting "usb device not recognized" on Vista

When I plug my Universal (a Qtek 9000) into my computer with Vista Business on it using a USB cable I get a "usb device not recognized" message popping up and it fails to recognize the device and does not install any drivers for it. So now I have a "unknown device" in my device manager.
I have installed the latest version of Windows Mobile Device Center (WMDC) and if I connect via Bluetooth I can sync just fine, no problem.
However, with the USB cable, no such luck.
I have tried to upgrade the drivers on the "unknown device" and set it to browse "c:\windows" and all subfolders but it just tells me that I have the newest driver for "unknown device" allready installed...
It charges just fine with the USB cable.
Does anyone have any hints on how I might solve this problem?

Resolved?
Hi mate,
did you get this issue resolved? Getting the same thing from my MDA Pro?
Charges fine but getting USB device not recognized error.

Nope.
Nope, never did. Ended up scrapping it in the end and now I'm using the HTC Cruse Touch. Haven't tried that on Vista yet though.

OK cheers mate, Looks like i'll have to do the same!
All I want is to be able to unlock it so I can use it on O2!!!!

Maybe you have to set in settings > connections > USB to PC "Enable advanced network funcionality". Try also set different options at AS in PDA.

kub11 said:
Maybe you have to set in settings > connections > USB to PC "Enable advanced network funcionality". Try also set different options at AS in PDA.
Click to expand...
Click to collapse
Currently it has got WM5 and I cannot find the options to disable "Enable advanced network funcionality" on PDA. Maybe I am missing something but I am sure thats a WM6 option as on my HTC Artemis running WM6 has got it but not the HTC Universal.

Damn! I have the same with my HTC Polaris. And I can't figure out what is the reason... :/ It has suddenly stop working... I have tried with "Enable advance USB... " I have winXP sp3.. ActiveSync 4.5 and WM6.1 by BePe. :/ Bluetooth is working like harm!
What to do?

no solution!
lb_lb said:
Damn! I have the same with my HTC Polaris. And I can't figure out what is the reason... :/ It has suddenly stop working... I have tried with "Enable advance USB... " I have winXP sp3.. ActiveSync 4.5 and WM6.1 by BePe. :/ Bluetooth is working like harm!
What to do?
Click to expand...
Click to collapse
To tell you the truth mate I never did find a solution. I ended up selling it on ebay.

2011 same problem
I have an HTC mytouch3g shapphire/magic and i have the usb not recognized error too. i called HTC and they told me to call microsoft for my vista. My device is recognized under linux. However under vista i got a problem. Software problem. any suggestions? I have installed Sync but again until the usb is recognized as an android device no luck... I have installed google usb drivers and htc sync but no luck. once in a while it did appear when i tried other drivers but it went away again....

sxristi said:
I have an HTC mytouch3g shapphire/magic and i have the usb not recognized error too. i called HTC and they told me to call microsoft for my vista. My device is recognized under linux. However under vista i got a problem. Software problem. any suggestions? I have installed Sync but again until the usb is recognized as an android device no luck... I have installed google usb drivers and htc sync but no luck. once in a while it did appear when i tried other drivers but it went away again....
Click to expand...
Click to collapse
if for a device with android os can use the HTC Sync 3.0.5511

This is HTC Universal section, other devices should look on it´s proper section to get a solution.

Problems connecting Hero to PC

I've been trying to get anything to recognize my Hero on my PC for the past few days.
What I've tried:
Installing HTC Sync
Installing Android SDK
Installing the HTC HERO DIAG drivers
Doing ##DIAG# and not doing it.
...And all different combinations of those. The problem is I can't get QPST, CDMA Workshop, UniCDMA, or QXDM, etc to recognize it. The Hero synced to the HTC Sync a couple times, but nothing else. It won't even assign a COM port on the computer.
The phone is also rooted, which, I wouldn't think would make much difference, but I'm running out of ideas here.
Any help is really appreciated.

Did you install the regular HTC drivers ? Go to your device manager and see if it says android phone when its plugged in if its there tell it to update driver and point it to the folder called HTC drivers located in the HTC sync program directory.

I tried to do that but the driver wizard said that it could not find any drivers that were better than the ones already installed. (or something to that effect)
EDIT: Ah! I don't know what happened but it appeared on COM5 as "HTC Diagnostic Interface". That may be what I needed. We'll see.

I get the same thing, says "Windows has determined the driver software for your device is up to date."
"HTC Dream Composite ADB Interface" <--???

Exactly the same for me.
Device not recognized, Remove and reinstall HTC Sync and manually selecting drivers, Device wiping and trying again, using a different USB port, using a different cable, reinstalling windows!!!!!, using a different computer, Pulling out my hair!!!!!
Nothing works!!!
However, It did used to ask for mounting and unmounting the SD when plugged in but it has NEVER found HTC sync on my PC.
Now, all I get is Charging battery on the Hero and device not recognized on the PC.
Device manager politely tells me "Windows has stopped this device because it has reported problems. (Code 43)"
My system is Windows 7 X64 and my Hero Has run both the shipped ROM and now a cooked 2.1.
Please help me!

I have never been able to sync my Hero on any of my Win7 machines. I have been able to sync sporadically with my work XP Pro SP3 machine though. However, since flashing the AOSP 1.6 rom, HTC sync isn't recognizing my phone anymore. I can however mount the SD card.

Problems connecting Evo to PC
Same problem, but on EVO... Anyone ever figure it out??
I should elaborate I suppose lol... Everything *worked* fine, and then suddenly, appearantly for no reason, it just stopped... Device manager now calls the HTC diag driver an unknown usb device and gives the same warning message as above. And when I try to update the driver, gives the same message about it being up to date...

I have not been able to get ADB to work on my phone since the first time I flashed 2.2, when plugged in it will do the "do you want to turn on usb storage" message and it works fine.

You all might want to try installing the android adb drivers. Its a well know issue with the htc drivers. If you click on my avatar and go to my post you can find my thread on how to install adb on windows 7 32/64 and xp. Adb works fine for me and sync as well. The adb drivers might help out. Well good luck.
Edit: Running Aosp's 3/26 gb build RA1.7 Jason m's 806 kernel kifno build prop tweak -mp
Yea it's Me Again With The
Modified Hero

Tramline said:
Exactly the same for me.
Device not recognized, Remove and reinstall HTC Sync and manually selecting drivers, Device wiping and trying again, using a different USB port, using a different cable, reinstalling windows!!!!!, using a different computer, Pulling out my hair!!!!!
Nothing works!!!
However, It did used to ask for mounting and unmounting the SD when plugged in but it has NEVER found HTC sync on my PC.
Now, all I get is Charging battery on the Hero and device not recognized on the PC.
Device manager politely tells me "Windows has stopped this device because it has reported problems. (Code 43)"
My system is Windows 7 X64 and my Hero Has run both the shipped ROM and now a cooked 2.1.
Please help me!
Click to expand...
Click to collapse
more than likely it is your usb cable has been damaged.
i had the same problem, i went to my provider and got a new usb cable for it. (they gave it to me for free, no questions) no more problems at all, works like a charm.
i still have the old cable too, it will not recognize the hero on the computer. in fact if i plug the cable in without the phone, the cable itself actually comes up and says unrecognized device. but it works great for charging.

No USB mount when plugged in

My phone doesn't mount when plugged in to a PC
USB debugging is switched on but does not activate when plugged in.
The phone shows its charging but that is it.
I am able to access the SD card normally on the phone but there is no indication of the phone being connected when I plug it into my PC.
I have tried;
plugging it into different PCs
different cables
the unbricking process, several times (even though it doesn't really apply, my card is visible in Android)
flashing to different roms with a wipe in between
Any ideas?
I can't figure it out.
E.E.

***bump***

me too same problem after updating to froyo ... but i'm different than you the it connect after a while .. but now for example when connecting the phone to my car it doesn't read it because it take too long to connect .. any help ?

Have you got a working set for drivers?
This was my main problem, I used to just have to play around with the USB and eventually it would mount after about two or three reboots.
I installed HTC Sync & updated drivers and so far it's been working the way it should be, even if you don't use HTC sync just download it and grab the drivers & then replace files with the the
Code:
HTC Hero driver for 32-bit Windows 7: HTC_Driver_32.zip
HTC Hero driver for 64-bit Windows 7: HTC_Driver_64.zip
That sorted my problem but not sure if it works for everyone.
(I'm using Windows 7 [64bit] Ultimate)

parker09 said:
Have you got a working set for drivers?
This was my main problem, I used to just have to play around with the USB and eventually it would mount after about two or three reboots.
I installed HTC Sync & updated drivers and so far it's been working the way it should be, even if you don't use HTC sync just download it and grab the drivers & then replace files with the the
Code:
HTC Hero driver for 32-bit Windows 7: HTC_Driver_32.zip
HTC Hero driver for 64-bit Windows 7: HTC_Driver_64.zip
That sorted my problem but not sure if it works for everyone.
(I'm using Windows 7 [64bit] Ultimate)
Click to expand...
Click to collapse
I think you are right. it happened to me and it was because drivers.... once windows finalized to install the drivers is sure you will get the option to mount as drive...
Sent from my HTC Legend

No its not the drivers. My PC still connects successfully with the phone when in recovery mode. That's how I was able to complete the USB unbrick process.
E.E.

[Q] Problems with Magldr installation

I dont get a usb connection to my omnia 7
I tried it on 3 pcs 1 with 64bit 2 with 32bit and all usb ports
On all pcs I installed the usb driver
All pcs recognize my phone but the software gives this error:
[Error Description]:
Please make sure that your device is connected to your computer.
also make sure that right drivers are installed (SAMSUNG_USB_Driver_for_Mobile_Phones.exe)
Try to connect device to different USB port and also you can try to reboot PC.
Also you can try to exclude USB hubs.
[Info]: USBWorkDMLI_SAM.cpp (173)
anyone knows what i am doing wrong ?
regards chris

Hi,
I have exactly the same problem as chris1005, with an Omnia 7.
I strictly followed the instructions to install Magldr:
1) Installing Usb Samsung Drivers
2) Put my phone in download mode
3) Connect it to my pc
4) Launch "DMLI for Samsung V1"
And when i reach the "Connect" step, i get the "173" error (view attachment).
I run on a Win7 x64, my phone is developer unlock.
Thanks for the answers

I had the same problem, but it was solved when I used a USB port on the back (connected to the motherboard) instead of one on the front (connected trough a hub).

Hi,
Thanks for your response, but i tried this method, it doesn't work too, whether the usb on motherboard or the usb hub.
:/.
I don't know where this is blocking.
Is there any other solution to flash a rom on an Omnia 7 than the DFT solution ?
Thanks.

I flashed back from 7.8 to 7.5 and had the same problem again, but ater I rebooted my computer, it worked.
Try to follow this: http://windowsphonehacker.com/articles/tutorial_how_to_install_magldr_and_custom_roms_on_samsung_devices-02-08-12

NdotGdot said:
I had the same problem, but it was solved when I used a USB port on the back (connected to the motherboard) instead of one on the front (connected trough a hub).
Click to expand...
Click to collapse
I tried every usb port on my Pc still doesnt work
tried everything mentioned on xda dev about the problems with the magldr
regards chris

My PC Doesn't recognize my G2

So I'm trying to connect my phone to transfer some files but I no longer get the USB method selection, the phone is only charging.
I also get a message from Windows after connecting via USB: "one if the USB devices attached to this computer has malfunctioned and Windows does not recognize it."
I tried re-installing LG united mobile driver but it didn't work. any suggestions?

bwe200 said:
So I'm trying to connect my phone to transfer some files but I no longer get the USB method selection, the phone is only charging.
I also get a message from Windows after connecting via USB: "one if the USB devices attached to this computer has malfunctioned and Windows does not recognize it."
I tried re-installing LG united mobile driver but it didn't work. any suggestions?
Click to expand...
Click to collapse
try a new cable