Dell had the Streak 5 on sale about a month ago. A lot of people bought them. The problem is that most of us got Streaks that were double sealed. The original seal was cut and another seal was placed over it. Dell's cover story is that they were opened up to install 2.2. That story doesn't hold up. The Streaks are "dirty", literally. My first one had fingerprints all around the battery compartment and "grease" blobs on the back. I called up Dell about the double seal and they appologized and promised to send me a new "single sealed" one, guaranteed. What showed up was another double seal. This one looks even worse. There were clearly fingerprints and dust under the protective film. Once I peeled off the film, the screen was covered in fingerprints and the crevices had dust in them. If they only opened them up to do upgrades, why would they have had to remove the protective film? Regardless of the cause, they didn't put any effort into wiping them down before sending them back out. Shoddy. So I've decided to keep the replacement because it boots faster than the first one even though it's older. I'm wondering about the battery though. Is there a way to check the number of cycles that have been put on a Dell Streak battery? I'd like to check both and then keep the fresher battery.
I guess checking battery health would be easier than find out it's number of cycle.
Sent from my Dell Streak using XDA App
I bought a streak from dell start of the year, and mine was totally brand new. Not a mark on it, but then again it still doesn't have a mark on it now and I've had it 5 months. But to be fair, I bet all companies harvest theparts of returned goods, lets face it the plastic casing around the phone must cost nothing to replace. So I bet a lot of "new" phones are just old ones with a new surround so it looks new. I wouldn't worry to much might have just collected a little dust when the software was updated you don't really know.
I don't think that accounts for it. It's the fingerprints under the protective film that is more concerning. That should not be happening. The line workers wear gloves to prevent that. Even if Dell did have the techs open them up to install upgrades, there should have been no reason for them to have removed the film to do that.
Demo Units
I'll bet they are upgrading and repackaging demo/ display units that they had in Malls or Best Buy. Really those may be better than a Brand New unit because they have been thoroughly tested, now yes they really aren't new and you have a valid complaint but if it works properly and doesn't have any physical defects(scratches, nicks, etc) then I wouldn't worry to much about it. From my experience(I'm on my 3rd Streak) if something goes wrong with your Streak that isn't your fault Dell will happily replace it(if you bought it from them directly) no problem.
Related
Well I dropped my G1 the other day and it busted the outer glass part. The LCD is fine and it still works perfect. I have looked everywhere,with no luck of finding any parts for them. So I called HTC and they told me 150-250 to replace the glass!! So I was wondering if any one know anyone that does G1 Repair or if anyone know of another phone that has more ava. parts for it with a 3.17" Screen? Any help is greatly appreciated.
Nope, I got AT&T. Was thinking of taking apart the phone and getting the glass measurements and having a custom cut piece of glass.
i believe its a special type of glass
Pretty much stuck buying the glass from HTC on this one ...sorry
PS... it is glass
iphone 3g - Dream lcd
I read that the same screen is in use on the iphone 3g, I doubt its true they probably meant type or sumthin, maybe worth a check...
on the old palm pdas you could replace just the glass if the layer under it isn't damaged, this may no longer be possible with these screens, once the bigtime flashing begins there will be lots of bricks available pretty cheap, maybe you should keep an eye out for somebody who pooched the dev bootloader install then after you convince them they killed it you could buy it maybe for less than the HTC price...
gotta say, that sucks if you were a tmob customer you'd have a few options...
bhang
Hello. Don't you think It's weird that it happened to me too today?
I've never had a broke phone since my Nokia 8210.
Well, some idiot had placed out one of those kinds of plastic bands you use to seal packages with, a black one.
It was pitch dark and I fell as the plastic ring got snared around my feet. Obviously my Jabra bt3030 got pushed against the screen and it got severely cracked.
My insurance company seems to be covering the whole phone except a small sum. This was from the phone part, but I got to see if I can get something from the health insurance as I hit my head and scratched my hand (though not likely but I can always try)
The touch seems to work most of the time, though it reacts slowly but some times It's just dead.
This really sucks.
I'm dead serious when I'm talking that there was no way that the band could be seen when walking.
http://www.allshadow.com/forum/viewtopic.php?f=9&t=4226&view=unread
Some info there.
aad4321 said:
yeah i dont think it is really even "glass" mabye its a type of plexiglass?
Click to expand...
Click to collapse
It is glass. But you can not simply cut a piece of glass to the same dimension as the touchscreen is integrated into the glass cover. So yes you will need to get a htc or aftermarket replacement part.
The interesting thing is that the repair cost you quoted is identical to the cost of the copay if you go with the Asurion device insurance T-mo offers. So device insurance would just be a waste of money at $5 a month if you end up with broken glass.
Looks like I will just have to hold onto it until aftermarket parts come out. I busted mine by letting it slip out of my hand while talking on it....then it took a 6ft fall to eventually land face first on concrete.....I didnt even wanna pick it up cause i new it was messed up and if it wasnt I was gonna call HTC and give them props! I have a ava. upgrade from AT&T Maybe get a Iphone until this one gets fixed then sale iphone on ebay for 5x wuts its worth.
The iphone's screen seems to crack pretty nice as well.
I hope changing the glass on the G1 isn't as frustrating as on the Iphone.
http://www.youtube.com/watch?v=sT7wRXeYsyg
edit:
Not directing this to the message above, just saying.
Cracked screen replacement with compatible HW from third party --when?
I cracked the LCD of my G1 after about three weeks and have noted that neither PPCTechs nor MobileKangaroo have yet acquired a source for the replacement screen.
My understanding is that HTC currently charges what one thread in another forum (http://www.allshadow.com/forum/viewtopic.php?f=9&t=4226) quoted as "a minimum of $238.00" to make this repair.
I expect this repair to be offered soon by third parties for about $150, likely using a non-HTC screen product to replace the damaged one.
Has anyone heard any reports about forthcoming availability of such hardware? If so, then are there any non-HTC services to make the replacement?
yeah im looking for this too...i dropped mine and then proceeded to step on it day two with the phone.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
WooHoo 2 items left as of this copy paste. $80, not bad price.
Shaggy
They have on Ebay now:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
2 items left, $80 cost, get them b4 they gone
Shaggy
This waht i found out
so have the same issue and this is what I found out
so from my understanding there are 2 part to the lcd the outer glass touch sensor and the inner lcd. if the the screen is just cracked and you can see the image the u have to replace both. attached are the part descriptions fromt he g1 service manual. and below is a link of a site that sells them, but for some reason they sell the touch scrren with the outer bezel making it cost more. i called htc to order just the touch sensor glass but they said the dont sell replacements, they just fix em
link
Shagman68 said:
They have on Ebay now:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
2 items left, $80 cost, get them b4 they gone
Shaggy
Click to expand...
Click to collapse
I contacted the seller of the screen and he/she told me that It's only the screen. If the G1 cracks It's the digitizer glass that cracks first. Then if you are unlucky the screen cracks as well. I managed to only crack the digitizer glass. The screen beneath is totally fine. Unfortunately removing the glass from the digitizer plastic was very painful and I managed to wreck the flat cable of the digitizer so that's beyond repair. Now I tried to disassemble the whole phone but I got stuck at removing the housing. First I had problems with the Torx bits. I have some Torx bits in my sets but the lowest I got was T8. I had to buy a cellphone bits set with a lot of different types of bits. It had Torx all the way down to T4. The T5 and T6 was what I needed. There are 4 T5 to remove and one T6. I have inserted the sharp plastic between the housing and the top case and released all hooks but it seems the front and back part of the housing of the phone is dead stuck.
You have to open the whole damn phone from the back to get to the inside of the screen. Why the screen housing uses standard Philips is also beyond me. I have lots of bad experience with standard Philips screws. The heads always get bad after a while of screwing. I have yet to have a problem with Torx.
Well my streak died Wednesday night. It froze and upon rebooting, it went into a boot loop.
Tried reflashing a few roms (including originals) but was getting can't Mount SDCARD. I then went into engineering mode and found out that I had a dead internal SD-card.
Dell Mobility was closed for the night so I called them Thrusday AM and was told they would send me a replacement.
Received the replacement this morning and it is very poorly refurbished. The battery cover is pretty scratched and at the top (black bezel with the camera and speaker) you can see where the old bezel was ripped off... Looks like they used a screwdriver... very messy. There are also nicks in the back part of the body on both sides of the battery cover. Additionally, the camera bezel is not flush on the top left corner and appears to be coming up. It doesn't seem to be glued down correctly.
My dead streak is in better condition that this replacement. I could live with the two small nicks if they hadn't torn it up so much to get the front camera/speaker bezel and it was glued down properly. Well I would need a new battery cover too but I would have kept my old cover since it was fine.
I've emailed Dell with the issues but haven't heard anything back yet. Any one else get a piss-poor refurb?
life02 said:
Well my streak died Wednesday night. It froze and upon rebooting, it went into a boot loop.
Tried reflashing a few roms (including originals) but was getting can't Mount SDCARD. I then went into engineering mode and found out that I had a dead internal SD-card.
Dell Mobility was closed for the night so I called them Thrusday AM and was told they would send me a replacement.
Received the replacement this morning and it is very poorly refurbished. The battery cover is pretty scratched and at the top (black bezel with the camera and speaker) you can see where the old bezel was ripped off... Looks like they used a screwdriver... very messy. There are also nicks in the back part of the body on both sides of the battery cover. Additionally, the camera bezel is not flush on the top left corner and appears to be coming up. It doesn't seem to be glued down correctly.
My dead streak is in better condition that this replacement. I could live with the two small nicks if they hadn't torn it up so much to get the front camera/speaker bezel and it was glued down properly. Well I would need a new battery cover too but I would have kept my old cover since it was fine.
I've emailed Dell with the issues but haven't heard anything back yet. Any one else get a piss-poor refurb?
Click to expand...
Click to collapse
Wow, I sure hope that was just an "April Fool's" posting. No way would i settle for a 'refurb' in that condition. I've had refurbs in the past for other phones Ive had replaced and they were as clean as new.
...you sure they didnt send the the dell streak from 'this' clip?....
look at post#1 in http://forum.xda-developers.com/showthread.php?t=996213
I wish it was an april fools joke.... yeah I'm sure it's not that streak .... The screen and front bezels were brand new and had plastic wrap on them.
I gave up on Dell calling me back so I called them and talked to the same tech that did my first replacement. I told him I was surprised how fast the replacement got here but Decision One, Dell's refurb company, did a horrible job on the refurb. He laughed and said they shipped it so fast they forgot to repair it. He spoke with his supervisor and set up a new replacement (for the replacement).
I'll post an update when it gets here.
Just got the order update... it looks like they are sending me a brand new one:
1 225-0059 Streak UMTS Base
1 318-0145 Carbon,Streak
1 317-1902 16GB SD Memory Card
1 331-0805 Black Barcode label,16GB,UMTS,No SIM, Online,Unlocked,Streak
1 331-0789 Dell Streak Documentation & Manual, Unlocked
life02 said:
Just got the order update... it looks like they are sending me a brand new one:
1 225-0059 Streak UMTS Base
1 318-0145 Carbon,Streak
1 317-1902 16GB SD Memory Card
1 331-0805 Black Barcode label,16GB,UMTS,No SIM, Online,Unlocked,Streak
1 331-0789 Dell Streak Documentation & Manual, Unlocked
Click to expand...
Click to collapse
Now thats what you call service! Your persistence paid off and all worked out great! The tech was honest and saw your concern , took care of it and you are back in business!
Replacement Streak
Well I received the new replacement streak on Monday. It had two dead pixels but I decided I could live with it since it was actually working and had no damage... Now there is an entire line of dead pixels on the screen... Guess I'll be calling again in the morning.
Thats not good.
And replaced with another brand new one by Dell... Much quicker this time I might add. But I'm putting it up for sale in the xda marketplace.
I am glad you hada faster result. I am so infactuated with my Streak, I wish I could affortd to buy that new one from you, buddy. You are going to make somebody happy!
I loved my streak too but just had some back luck with the lasts ones. My main complaint is the black glossy bezels for the buttons and camera/speaker panel.
The screen is perfect for typing on. All my friends with Iphones loved the size and the screen too.
I like that big green grin you have in your sig. So, will you still have a streak after selling this new one?
You all are lucky... In my country Dell support is miserable and there is no such thing as replacement....
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
As one who has killed two Streak screens, I would say "No". I doubt that any other phone would have survived either of those incidents either. The first time, my streak got between me and the handle of a pallet jack that I was trying to push up a ramp. The second time, I was simply clumsy. I was going to slip the Streak into my shirt pocket while standing and missed. As a result, it suffered a 4' drop to a ceramic tile floor.
-Uwe-
Someone from Dell officially advised to not use the Streak in your pocket ( http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19353929.aspx ) also several people stated that their Streak broke even they didn't drop or bump it.
Hugo32 said:
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
Click to expand...
Click to collapse
buy a hardcase for it that you can hang on youre belt
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Hugo32 said:
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Click to expand...
Click to collapse
lol let the mods lock this pls then
I say if your a careful person who cares for your gadgets then keep the Streak.
Otherwise if your likely to bash it around or drop it then get something less delicate.
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
metal1f3 said:
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
Click to expand...
Click to collapse
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Just buy one! I've dropped mine loads and not broken the screen. I carry mine in mt pocket, nothing in the warranty says you can't.
although tight jeans can be a bit difficult to sit down in
Sent from my Dell Streak using Tapatalk
I'm also satisfy with the D.Streak's build quality. Every device will mostly break (the LCD, internal circuits....) if you let it fall on the ground and there's no exception to that.
A good advice for any new D.Streak New owner would be buy an Otterbox Commuter/Defender case to protect your device.
fone_fanatic said:
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
I saw the pic you sent Steve on twitter of the cracked LCD (I follow him). Lol @ the "pocket tablet" comment to the dell Rep. I also have decided not to stick with dell solely on the bases of software support. DJ_Steve has been a godsend, but that said I will have to conform and get a more popular android with more devs. Half the fun of android, for me atleast, is flashing new roms and trying new things. I own the ds5 and 7 and both are extremely boring, but sadly, very capable devices. Nice try dell. Or lack there of.
Sent from my Dell Streak using XDA Premium App
I always keep mine in a pocket, even sit on it from time to time, and I've had no problems with the screen. I do have it in an OtterBox Commuter case and also have a non-glare screen protector on it.
I am very happy with my streak's screen so far,it has a excellent touch,much better than milestone or other lg/samsung I have tried.And the screen is also pretty tough,I never applied any screen protector,yet not a single scar on it while the upper part and lower part are both screwed!
I do have a defender thought,I cut away the lower side of the defender,so that I can just flip over the device,and use the defender to keep my screen from sweater or unexpected damage.
Sent from my Dell Streak using XDA App
So I have a Dell Streak 5 that had a bunch of dead pixels so I was sent a new one last Friday. Upon inspecting both devices, I saw that the water indicator was different on the new one. I mean, it was the same pattern, but the new one had thinner red lines while my original one looked like it had much fatter red lines and sorta faded and dull (I guess from taking out and putting back the battery every night).
So I realized this was indicative of humidity water damage. It was very humid a few weeks back and I had the AC on pretty much all day for a week. I noticed my iPhone with condensation on the screen (out of warranty, don't matter), so I guessing this is what triggered it for the Streak too. It's probably the same for the internal sensor, which I don't have the tools to check.
Now, when I send this back, are they going to bill me for it being water damaged? Will it be the $100 I paid or the $500 retail? It never fell in the water or anything, but I've heard horror stories with Dell in general, so I don't want a hard time with this.
Also, when do they send you the "prepaid Fedex label". They left me a VM saying it will come with the replacement. That's also what the rep said. I thought like Sprint, it comes 2-3 later. It's been a week now.
If you didn't get it in 2 days, then it probably didn't get sent out. You should've received an email from a team leader handling your case. Write him/her and inquire about your box being sent to you. By what I have been told, if it's water damage then you won't be getting one back cheap....
My N4 came today (sorry to those still waiting) and I was wondering if the box for anyone else had already been opened? I had two strips of black tape holding the box shut (could easily see the one below had been cut). There was also a bunch of dust and a hefty scuff on the film covering the screen. My account was not linked during purchase.
Did they do this for everyone to apply an update or something, or did I get a RFB phone marketed as new? (bought from playstore)
Nordendorf said:
My N4 came today (sorry to those still waiting) and I was wondering if the box for anyone else had already been opened? I had two strips of black tape holding the box shut (could easily see the one below had been cut). There was also a bunch of dust and a hefty scuff on the film covering the screen. My account was not linked during purchase.
Did they do this for everyone to apply an update or something, or did I get a RFB phone marketed as new? (bought from playstore)
Click to expand...
Click to collapse
That sounds shady.. I'd call them about it and inquire as to why you received something that had been tampered with.
Definitely call them. Someone tampered with it either during packaging or shipping. It could be the shipping company so don't jump to conclusions, but photograph the box how it came and photograph the phone itself. Call Google support and ask them if they can replace it since it came like that. You should have the receipt to show you received it and called them the same day also. You may have to email or fax them the photos and receipt. Good luck and I'm sorry that happened to you!
the phone seems fine so far, and I did a factory reset just to make sure there wasn't anything weird installed. The tape used was the same type that the box is supposed to have, so someone at LG had to have done it (since google doesn't handle the phone itself). So the box was "sealed" but clearly after it had already been opened once.
The book, charger, cable, and SIM tool were all either sealed or had the film still on them.
Very odd...
Thanks for your input
Actually, I would say you got lucky and should definitely keep it. The reason is that you probably did get an RMA unit, which is a GOOD thing and here is why....
Before defective/returned units can be restocked and used as RMA units they have to be shipped from Google back to LG, where they are then inspected and repaired (if necessary). Once this is done they need to be tested then shipped back to Google. As you can imagine, this process takes many weeks and usually months. Therefore, any RMA units that are sent out at this time will be brand new phones.
And here is the plus side I alluded to in the beginning... From my past experience in dealing with Google I've learned that RMA units are pulled from their original packaging then hand inspected and tested. Once every single thing checks out they are then put back in the box (with the second black sticker) and ready to be used as an RMA unit. Because of this you can pretty much guarantee that your RMA unit should be absolutely perfect.
Of course there are always exceptions but this is why I actually prefer RMA units. :good:
mine was like this as well, and i received mine weeks ago during the first Nov batch. black tape was cut, new black tape/sticker applied. i was also missing the bezel protection film (only had front and back)... no problems with the unit though... looked brand new.
might be part of a random QA inspection
Mine was from the first batch and had two layers of tape without the bezel film. Its been great, I wouldn't worry about it
Sent from my Nexus 7 using xda premium
Thanks guys, I feel better now. The "scuff" i had mentioned initially was actually a little bit of residue on the front film. I'm guessing there was a sticker there, and it had to be pulled off when tested. As you said, there was no side film, just front and back.
:highfive:
I don't think a large number of these N4's came with the side film anyway. Both my original and my RMA unit didn't have it and both coworkers phones didn't have it either. It appears that the norm is to not have the side film.
No side film here either..
sent via xda premium with Nexus 7 or Nexus 4!
I wouldn't worry. I got in on the first order of phones and got 2 (one for myself and the other for the girlfriend). I got it a week later and both boxes were double-taped with one layer having been cut (and taped over). Because I was on the first batch, they were definitely new units.
From what I understand, it's likely due to random quality checks. They probably open a box once in a while and check to make sure that there aren't any problems. For the record, though, while my girlfriend's is good, mine came with a few problems (namely the yellow blotches from the glue) so I had it replaced. My replacement came and had dust and a few scuffs on the film, but so far so good! Oh, and none of the three had any film on the sides (only the front and back).
mines had tape on the UPS packaging tied with the shipping label on it.
On the inner box, 2 strips of black tape on each side with screen film on front and back.
I wouldn't worry about it though, as long as everythings good. No reason to delay yourself by another couple weeks just because the box tape was tampered?
Received mine today. Opened the courier's shipping packaging and the whole lot fell straight out!
The 2 black tabs were fine but the the narrow side of the box opposite to the white label had been cut open through both the outer and inner boxes (not even neat cuts). The internal packaging was pretty beaten up as well. The phone seems fine, save for common issues so I'm not sure whether to take any further action, just disappointed that someone thought it was acceptable. Cannot work out why this would have happened, why cut it open on the side?! Any ideas? Thanks.