My N4 came today (sorry to those still waiting) and I was wondering if the box for anyone else had already been opened? I had two strips of black tape holding the box shut (could easily see the one below had been cut). There was also a bunch of dust and a hefty scuff on the film covering the screen. My account was not linked during purchase.
Did they do this for everyone to apply an update or something, or did I get a RFB phone marketed as new? (bought from playstore)
Nordendorf said:
My N4 came today (sorry to those still waiting) and I was wondering if the box for anyone else had already been opened? I had two strips of black tape holding the box shut (could easily see the one below had been cut). There was also a bunch of dust and a hefty scuff on the film covering the screen. My account was not linked during purchase.
Did they do this for everyone to apply an update or something, or did I get a RFB phone marketed as new? (bought from playstore)
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That sounds shady.. I'd call them about it and inquire as to why you received something that had been tampered with.
Definitely call them. Someone tampered with it either during packaging or shipping. It could be the shipping company so don't jump to conclusions, but photograph the box how it came and photograph the phone itself. Call Google support and ask them if they can replace it since it came like that. You should have the receipt to show you received it and called them the same day also. You may have to email or fax them the photos and receipt. Good luck and I'm sorry that happened to you!
the phone seems fine so far, and I did a factory reset just to make sure there wasn't anything weird installed. The tape used was the same type that the box is supposed to have, so someone at LG had to have done it (since google doesn't handle the phone itself). So the box was "sealed" but clearly after it had already been opened once.
The book, charger, cable, and SIM tool were all either sealed or had the film still on them.
Very odd...
Thanks for your input
Actually, I would say you got lucky and should definitely keep it. The reason is that you probably did get an RMA unit, which is a GOOD thing and here is why....
Before defective/returned units can be restocked and used as RMA units they have to be shipped from Google back to LG, where they are then inspected and repaired (if necessary). Once this is done they need to be tested then shipped back to Google. As you can imagine, this process takes many weeks and usually months. Therefore, any RMA units that are sent out at this time will be brand new phones.
And here is the plus side I alluded to in the beginning... From my past experience in dealing with Google I've learned that RMA units are pulled from their original packaging then hand inspected and tested. Once every single thing checks out they are then put back in the box (with the second black sticker) and ready to be used as an RMA unit. Because of this you can pretty much guarantee that your RMA unit should be absolutely perfect.
Of course there are always exceptions but this is why I actually prefer RMA units. :good:
mine was like this as well, and i received mine weeks ago during the first Nov batch. black tape was cut, new black tape/sticker applied. i was also missing the bezel protection film (only had front and back)... no problems with the unit though... looked brand new.
might be part of a random QA inspection
Mine was from the first batch and had two layers of tape without the bezel film. Its been great, I wouldn't worry about it
Sent from my Nexus 7 using xda premium
Thanks guys, I feel better now. The "scuff" i had mentioned initially was actually a little bit of residue on the front film. I'm guessing there was a sticker there, and it had to be pulled off when tested. As you said, there was no side film, just front and back.
:highfive:
I don't think a large number of these N4's came with the side film anyway. Both my original and my RMA unit didn't have it and both coworkers phones didn't have it either. It appears that the norm is to not have the side film.
No side film here either..
sent via xda premium with Nexus 7 or Nexus 4!
I wouldn't worry. I got in on the first order of phones and got 2 (one for myself and the other for the girlfriend). I got it a week later and both boxes were double-taped with one layer having been cut (and taped over). Because I was on the first batch, they were definitely new units.
From what I understand, it's likely due to random quality checks. They probably open a box once in a while and check to make sure that there aren't any problems. For the record, though, while my girlfriend's is good, mine came with a few problems (namely the yellow blotches from the glue) so I had it replaced. My replacement came and had dust and a few scuffs on the film, but so far so good! Oh, and none of the three had any film on the sides (only the front and back).
mines had tape on the UPS packaging tied with the shipping label on it.
On the inner box, 2 strips of black tape on each side with screen film on front and back.
I wouldn't worry about it though, as long as everythings good. No reason to delay yourself by another couple weeks just because the box tape was tampered?
Received mine today. Opened the courier's shipping packaging and the whole lot fell straight out!
The 2 black tabs were fine but the the narrow side of the box opposite to the white label had been cut open through both the outer and inner boxes (not even neat cuts). The internal packaging was pretty beaten up as well. The phone seems fine, save for common issues so I'm not sure whether to take any further action, just disappointed that someone thought it was acceptable. Cannot work out why this would have happened, why cut it open on the side?! Any ideas? Thanks.
Related
Thought id make a post to let anyone thinking of getting a PDair aluminium case for the Vario IV (UK) know about my experience with it.
I Recieved my vario just over a week ago and untill this morning i have kept it completely unblemished.
My black aluminium case arrived through the post this morning and upon inspection seemed to be just what i was looking for. the neoprene within the lower part of the case seemed to hold the phone snugly and the catch was firm, ensuring the case wouldnt open accidently and drop my phone. the one thing i did notice was the lack of neoprene on the upper part of the case (read lid), but after looking at a few pictures on the web and vids on youtube i noticed that this was standard on the case and not an error with mine personally.
So i continued to use it sucessfully, flipping the case open to slide the screen and use my keyboard, untill this evening after about 8 hrs of usage i noticed three deep scratches froming on the side of the screen part of the phone near the volume buttons. however on the lower part of the screen part of the phone, above the usb port a particularly nasty scratch has formed measuring 2cm in length. needless to say I am not happy, as the case i bought to protect my phone has caused this much damage.
I have emailed the supplier, hopefully it may be a fault with my case and that a replacement may work fine, but eitherway i felt it was worthwile reporting this to the community incase it saves someone else from getting their phone wrecked.
BTW anyone know of a way of polishing out the scratches i now have?
the only way i know of is to use an extremely high grit sandpaper or use a buffer.
I also got the PDAir Case and mine has got neoprene in the lid as well! I use it for 2 weeks now and no scratches on my phone.
But I have to admit that I don't use the clip provided with the case but carry it arround in this case: HTC Pouch Case
where did you get your aluminium case? i checked the pdair website and it states the tmobile vario IV case as "coming soon".
As an update, after i fired off a rude email to the store i bought the case from they said that the case i recieved was the wrong one and that the one for the tmobile vario IV isnt out yet, so i sent it back to them and recieved a full refund, which would be fine except the scratches i now have as a momento of that shop.
Think ill buy the case directly from pdair in the states and get it shipped over when they are out, save on alot of trouble
I got mine from ebay. But there are several other shops selling "PDAir" Cases that all look some different... Maybe mine is a fake - a good one ;-)
Hi all,
Got my UK TF101 today and loving it.
However the finish is not that good. The small plastic strip between the glass and the bronze edge of the casing has remnants of the glue used during the assembly and it won't come off. Looks like it has been rush assembled and makes it look tatty. Would be a shame to return it just for that but when you spend this money and see what finish iPads have you really want it to be mint.
Does any one else have this problem on their TF101?
Unless they have changed the manufacturing process for newer devices, there's no glue anywhere near the casing/bezel.
I have some glue on the top of the black strip on the top-left (when holding the tablet in landscape mode). I only noticed it when I had my desk lamp shining on it. It wasn't present on the other TF I had at the moment. Doesn't really bother me that much.
Yeah, mine arrived today and has the same thing. The rubber's not quite flush with the screen and its mount, but it really doesn't matter.
Overall very impressed with the device so far. I certainly won't be sending it back over that small defect. We live in an imperfect world..!
Yup. But eventually after some use it wore off.
Mine just arrived today I can see some remnants of what appears to be glue both bottom & left side. Also it appears that the 1/2 section on the rubber on the right side has been rubbed down.
Quite agree it won't affect the use of the device but when you see how sharp a finish the iPad has it is a shame to not be perfect on the TF101.
I called Comet and they were happy to do a swap. When I popped in to the local store the Customer Service Desk chap admitted I was the third person with this problem. He got another one from stock and it was better but still a bit of dried glue. He offered an exchange or 10% refund. I decided to go with the 10% refund so got £43 back. I can now live with the problem.
If others want to see what we are on about here is a pic of my bezel. Right hand side is as I would expect but the top strip is very messy and slightly raised compared to the flush fitting section.
aerotec said:
If others want to see what we are on about here is a pic of my bezel. Right hand side is as I would expect but the top strip is very messy and slightly raised compared to the flush fitting section.
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Thx for the pic, it's good to see what you were describing. I've looked really closely at my device and I still cant see any glue on mine. It looks like the manufacturing process has changed since they started production, not for the better in this case it seems. That certainly is a fair amount of money off though.
Had glue on mine too, I thought it had been refurbed and returned it for another unit. This one was checked in store and appears perfect.
I just got my 4G upgraded XOOM back and it appears to be a totally new device. My Xoom had taken a beating. The back cover was bent in from an impact that actual made a bend in the frame itself so it never sat level. The screen also had a bubble that flashed anytime it was touched.
The XOOM I received from Moto was just like it came brand new wrapped in plastic. I see no signs of any of the damage I had...
Needless to say I am beyond happy, but wondering if they did this for everyone or just felt bad that my precious XOOM had seen rough times.
Got my original back. Knew because they left my screen protector on.
Yaotl said:
Got my original back. Knew because they left my screen protector on.
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Same. What was weird is that they applied a screen protector on top of my own, and it was just the one that originally came with the device, with the labels on it telling you where everything is located.
RReDDoGG said:
I just got my 4G upgraded XOOM back and it appears to be a totally new device. My Xoom had taken a beating. The back cover was bent in from an impact that actual made a bend in the frame itself so it never sat level. The screen also had a bubble that flashed anytime it was touched.
The XOOM I received from Moto was just like it came brand new wrapped in plastic. I see no signs of any of the damage I had...
Needless to say I am beyond happy, but wondering if they did this for everyone or just felt bad that my precious XOOM had seen rough times.
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That's a nice anecdote. I wish we would hear more good stories like this, cause there seems to be a lot of bad vibes about Moto from some folks on this board. It makes me a bit sad.
Mine came back with a different body and buttons. I made sure to mark the obviously independent components before I shipped it so I'm positive they're new. The bottom plate with the ports on it is the original, the ports themselves, as well as the screen, so I don't know if that means all the guts are the same or not. It went in with Tiamat Moray on it and came back completely wiped with 3.2.2, unrooted. When I say completely wiped, I mean completely wiped. OS and thats it. I was hoping for a new one myself. My original couldn't OC over 1400 without issues. We'll see once I get this thing rooted up.
Rumor was there was an electrical fire at the location, so could have been that or they decided that since it was still under warranty to fix it while it was there.
Hopefully they will replace these "milky" screens for all of us too.
Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.
kiwiruss said:
Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.
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there're two different dock case-holding accessories that come in the box. One for no Case and one for the Xoom+Case. Glad motorola thought of this, because i won't have used it if i had to take off my case every time
On another forum a user mentioned that when they got their xoom back it had a new screen on it(their original screen had nicks and such). So maybe Moto is doing chassis work on damaged xooms that come in?
Hah, thanks for the info. I thought one was just glossy and the other a rubbery matt finish. Never occurred to me one would be for the case! The free dock was a nice touch. It did take them almost 6 months longer than they claimed at launch.
Same exact thing for me...no explaination or anything. How I found out that I got a new one, was the fact that my screen cover was removed.. so I emailed them and asked why they needed to remove it...they looked it up and found I had a different serial number. Of course the did the speel of it was quite clear no accessories sending it back...They could not answer whether or not it was a new or refurbished though...I am quite upset at this whole thing. my xoom was in perfect shape and ran perfect, I am worried about problems with this one. I asked if my warranty is now extended another year and they nope, just after my purchase date in Mar...Don't know exactly how to react to all this and why they can't answer what happened to my xoom! Sure glad I did a complete wipe...
i think they gave me a new shell but kept the innards because mine was still encypted, but the screen had the overlay of a brand new xoom
kiwiruss said:
Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.
Click to expand...
Click to collapse
Got the otterbox defender case its got two flaps you can open the larger one opens to allow for the dock without having to remover the case or swap seats on the dock
Hi guys
I bought a N7 last month and recently in the few weeks notice the screen lift issue.
After looking on the forum, I read someone said stack a bunch of stuff on top of the screen while playing a movie on the device to heat it up and hopefully reheat the glue to glue the screen.
And so I did, and unfortunately stacked too much stuff on top of the screen. When I tried to remove the stuff, I accidentally dropped one of the item on the bezel.
I know, Its fault on my part and I wasn't going to RMA if stacking fixed the issue, BUT the lifting came back and now I am forced to exchange the device. The problem is, the bezel has a tiny dent in it due to the drop.
Just wondering should I still RMA? Will they charge me more to repair the bezel? The dent is no more than 2mm but it is quite obvious as it is on the front part of the screen. (I'm so glad the screen didn't crack)
Basically a nightmare trying to stack heavy stuff on top of the device, What was I thinking? I really don't know.
Have you tried to place aluminium paper under the screw.
In fact it should go under the plastic which is under the screw.
Not directly under the screws...
It worked for me.... Because the mother card push the screen out.
Sent from my Nexus 7 using Tapatalk HD
swisstourist said:
Have you tried to place aluminium paper under the screw.
In fact it should go under the plastic which is under the screw.
Not directly under the screws...
It worked for me.... Because the mother card push the screen out.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
No, I didn't open the unit yet.
I thought of doing an exchange first, and if that one still has screen separation problem, I will probably take the problem into my own hands.
My post here was asking if I will be charged for that 2mm dent on the bezel. I have already requested a RMA and have received the RMA email, but they said they will put $200 on my card on hold until they received the original unit. And if the original unit does check out per warranty coverage, they might charge me to repair it.
At least, thats what I read on the ASUS warranty card.
I know its kinda dumb, but the dent make me want to get a replacement even more even though it was originally my fault for causing it.
Has anyone else tried exchanging a damaged device? what are your experiences?
Hey!
I bought a galaxy S4 two days ago and i have been working so i haven't really used the phone but today i had a day off and played with it for a while but i noticed that when i turned of the screen i saw a small deep scratch on the screen (I could feel the scratch by moving my fingernail on it) I took it to the store where i bought the phone for 984 USD (Note i bought it here in Iceland) they said the scratch is from me and it can not be a damaged product and said that they would not replace my phone or anything. After talking to the laddie and arguing that the phone has been at home all the time while i was at work and if i used the phone i never put it in my pocket and i had a smart cover and it cant be sand or anything, She said that they are going to take the device and bring it in for inspection to "Check" if the scratch in the phone is after me or from the production line and they would get back to me in 2 - 3 days. I am wondering what can i do i know the screen on the phone does not scratch easily and a deep scratch should not come so easy what can i say to the company to get my device replaced and have no more troubles
The Smart cover did not have any scratches on the screen and looks like it is new.
When i buy new phones or any electronics i check them well for any product errors and i take good care of the device
I bought the phone from a company called Nova (They seem to be known not to go after the warranty and are hard to deal with)
- MooViking
My English is not very good i am sorry for that.
Yeah, you dropped the ball not checking your phone straight away, it`s going to be hard to prove you did not make the scratch yourself, good luck anyway.
John.
EDIT : Your English is GREAT, I am English and it`s better than mine. :crying:
Ouch, I can't believe they wouldn't check it at the store and for $1000. Good luck, store will probably refuse.
Sent from my Galaxy Nexus using xda app-developers app
Yeah, you're kinda screwed here.
You should always check for defects the same day you got the phone so that if there are any issues you can report back to the seller immediately.
My telco provided S4 has a 8mm scratch right smack in the middle of the screen and I called them up immediately to report it. They were then able to issue me a replacement.
The only thing left for you to do is to see what kind of consumer laws apply in your country.
Was the security seal on the box broken when you got it?
John.