Hi guys
I bought a N7 last month and recently in the few weeks notice the screen lift issue.
After looking on the forum, I read someone said stack a bunch of stuff on top of the screen while playing a movie on the device to heat it up and hopefully reheat the glue to glue the screen.
And so I did, and unfortunately stacked too much stuff on top of the screen. When I tried to remove the stuff, I accidentally dropped one of the item on the bezel.
I know, Its fault on my part and I wasn't going to RMA if stacking fixed the issue, BUT the lifting came back and now I am forced to exchange the device. The problem is, the bezel has a tiny dent in it due to the drop.
Just wondering should I still RMA? Will they charge me more to repair the bezel? The dent is no more than 2mm but it is quite obvious as it is on the front part of the screen. (I'm so glad the screen didn't crack)
Basically a nightmare trying to stack heavy stuff on top of the device, What was I thinking? I really don't know.
Have you tried to place aluminium paper under the screw.
In fact it should go under the plastic which is under the screw.
Not directly under the screws...
It worked for me.... Because the mother card push the screen out.
Sent from my Nexus 7 using Tapatalk HD
swisstourist said:
Have you tried to place aluminium paper under the screw.
In fact it should go under the plastic which is under the screw.
Not directly under the screws...
It worked for me.... Because the mother card push the screen out.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
No, I didn't open the unit yet.
I thought of doing an exchange first, and if that one still has screen separation problem, I will probably take the problem into my own hands.
My post here was asking if I will be charged for that 2mm dent on the bezel. I have already requested a RMA and have received the RMA email, but they said they will put $200 on my card on hold until they received the original unit. And if the original unit does check out per warranty coverage, they might charge me to repair it.
At least, thats what I read on the ASUS warranty card.
I know its kinda dumb, but the dent make me want to get a replacement even more even though it was originally my fault for causing it.
Has anyone else tried exchanging a damaged device? what are your experiences?
Related
Well I dropped my G1 the other day and it busted the outer glass part. The LCD is fine and it still works perfect. I have looked everywhere,with no luck of finding any parts for them. So I called HTC and they told me 150-250 to replace the glass!! So I was wondering if any one know anyone that does G1 Repair or if anyone know of another phone that has more ava. parts for it with a 3.17" Screen? Any help is greatly appreciated.
Nope, I got AT&T. Was thinking of taking apart the phone and getting the glass measurements and having a custom cut piece of glass.
i believe its a special type of glass
Pretty much stuck buying the glass from HTC on this one ...sorry
PS... it is glass
iphone 3g - Dream lcd
I read that the same screen is in use on the iphone 3g, I doubt its true they probably meant type or sumthin, maybe worth a check...
on the old palm pdas you could replace just the glass if the layer under it isn't damaged, this may no longer be possible with these screens, once the bigtime flashing begins there will be lots of bricks available pretty cheap, maybe you should keep an eye out for somebody who pooched the dev bootloader install then after you convince them they killed it you could buy it maybe for less than the HTC price...
gotta say, that sucks if you were a tmob customer you'd have a few options...
bhang
Hello. Don't you think It's weird that it happened to me too today?
I've never had a broke phone since my Nokia 8210.
Well, some idiot had placed out one of those kinds of plastic bands you use to seal packages with, a black one.
It was pitch dark and I fell as the plastic ring got snared around my feet. Obviously my Jabra bt3030 got pushed against the screen and it got severely cracked.
My insurance company seems to be covering the whole phone except a small sum. This was from the phone part, but I got to see if I can get something from the health insurance as I hit my head and scratched my hand (though not likely but I can always try)
The touch seems to work most of the time, though it reacts slowly but some times It's just dead.
This really sucks.
I'm dead serious when I'm talking that there was no way that the band could be seen when walking.
http://www.allshadow.com/forum/viewtopic.php?f=9&t=4226&view=unread
Some info there.
aad4321 said:
yeah i dont think it is really even "glass" mabye its a type of plexiglass?
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Click to collapse
It is glass. But you can not simply cut a piece of glass to the same dimension as the touchscreen is integrated into the glass cover. So yes you will need to get a htc or aftermarket replacement part.
The interesting thing is that the repair cost you quoted is identical to the cost of the copay if you go with the Asurion device insurance T-mo offers. So device insurance would just be a waste of money at $5 a month if you end up with broken glass.
Looks like I will just have to hold onto it until aftermarket parts come out. I busted mine by letting it slip out of my hand while talking on it....then it took a 6ft fall to eventually land face first on concrete.....I didnt even wanna pick it up cause i new it was messed up and if it wasnt I was gonna call HTC and give them props! I have a ava. upgrade from AT&T Maybe get a Iphone until this one gets fixed then sale iphone on ebay for 5x wuts its worth.
The iphone's screen seems to crack pretty nice as well.
I hope changing the glass on the G1 isn't as frustrating as on the Iphone.
http://www.youtube.com/watch?v=sT7wRXeYsyg
edit:
Not directing this to the message above, just saying.
Cracked screen replacement with compatible HW from third party --when?
I cracked the LCD of my G1 after about three weeks and have noted that neither PPCTechs nor MobileKangaroo have yet acquired a source for the replacement screen.
My understanding is that HTC currently charges what one thread in another forum (http://www.allshadow.com/forum/viewtopic.php?f=9&t=4226) quoted as "a minimum of $238.00" to make this repair.
I expect this repair to be offered soon by third parties for about $150, likely using a non-HTC screen product to replace the damaged one.
Has anyone heard any reports about forthcoming availability of such hardware? If so, then are there any non-HTC services to make the replacement?
yeah im looking for this too...i dropped mine and then proceeded to step on it day two with the phone.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
WooHoo 2 items left as of this copy paste. $80, not bad price.
Shaggy
They have on Ebay now:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
2 items left, $80 cost, get them b4 they gone
Shaggy
This waht i found out
so have the same issue and this is what I found out
so from my understanding there are 2 part to the lcd the outer glass touch sensor and the inner lcd. if the the screen is just cracked and you can see the image the u have to replace both. attached are the part descriptions fromt he g1 service manual. and below is a link of a site that sells them, but for some reason they sell the touch scrren with the outer bezel making it cost more. i called htc to order just the touch sensor glass but they said the dont sell replacements, they just fix em
link
Shagman68 said:
They have on Ebay now:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
2 items left, $80 cost, get them b4 they gone
Shaggy
Click to expand...
Click to collapse
I contacted the seller of the screen and he/she told me that It's only the screen. If the G1 cracks It's the digitizer glass that cracks first. Then if you are unlucky the screen cracks as well. I managed to only crack the digitizer glass. The screen beneath is totally fine. Unfortunately removing the glass from the digitizer plastic was very painful and I managed to wreck the flat cable of the digitizer so that's beyond repair. Now I tried to disassemble the whole phone but I got stuck at removing the housing. First I had problems with the Torx bits. I have some Torx bits in my sets but the lowest I got was T8. I had to buy a cellphone bits set with a lot of different types of bits. It had Torx all the way down to T4. The T5 and T6 was what I needed. There are 4 T5 to remove and one T6. I have inserted the sharp plastic between the housing and the top case and released all hooks but it seems the front and back part of the housing of the phone is dead stuck.
You have to open the whole damn phone from the back to get to the inside of the screen. Why the screen housing uses standard Philips is also beyond me. I have lots of bad experience with standard Philips screws. The heads always get bad after a while of screwing. I have yet to have a problem with Torx.
Hey. I got my tab from the USA and it works great. After two days, I noticed little dirt under the glass. I thougt its a stuck pixel but it is not. I can see it when the screen is black. It doesnt bother be and it is very hard to see, but how a small dirt got there?
Sent from my GT-P7510 using Tapatalk
Did you buy the tab new? If not, it might have had its screen or it's glass replaced. If the previous owner did it themselves and wasn't in a relatively dust-free environment, that could cause it. If the tab was new, it could mean that part of the screen isn't glued down as well as it should be. (You can test for this by pressing around the edges of the glass.) It could also mean that some dust got in there during assembly. (If the tab is new.) If it isn't bothering you, you can leave it. I don't really think it's worth sending away to Samsung. Apart from that, if it is a US tab, and you are outside of the US, you would have to ship it back to the US since the warranty is not global, but applies only for the country in which it was purchased. (This is tied to the serial number, so the US serial qualifies it for US warranty and disqualifies it for any other warranty.) Hope this helps.
I have the exact same thing. It's like a pixel sized dust. You can see it when tab is off under bright light. Noticed it 3 weeks after I got the tab. It is right below , left of the stereo input.
It looks like the dust is in between the protective layer and actual display. I did not know if these two layers are seperable. Not a big deal but would like to know if there is any fix.
My tab is brand new. I dont have warrenty in Israel but I can fix it here. Is the tab 100 percent dust sealed? I guess that dust and small dirt can enter any device...
Sent from my GT-P7510 using Tapatalk
Same here a pixel sized dust on the right side
Sent from my GT-P7500 using Tapatalk
I think it is during manufacturing process not bec of bad sealing
Sent from my GT-P7500 using Tapatalk
hoss_n2 said:
I think it is during manufacturing process not bec of bad sealing
Sent from my GT-P7500 using Tapatalk
Click to expand...
Click to collapse
I noticed it after 2 days. However, I can live with it. Most of the people wont even notice it.
Could it be the same as this
http://galaxytablife.com/2011/07/galaxy-tab-10-1-moisture-oil-slick-problem/
No. It is a pixel size dirt. Otherwize, this tablet is perfect.
Sent from my GT-P7510 using Tapatalk
I have another case of this. Perfect screen with one tiny spec. Hard to see it, but once you notice it... You notice it. I'm curious of possible fixes too.
s15274n said:
I have another case of this. Perfect screen with one tiny spec. Hard to see it, but once you notice it... You notice it. I'm curious of possible fixes too.
Click to expand...
Click to collapse
I think you have to remove the glass and clean it... Anyway, its like to repaint your car when you a tiny scratch on it. For now I will leave it as it is.
Sent from my GT-P7510 using Tapatalk
Faulty piece send aback
Sent from my GT-P7500 using xda premium
The frame of my Tab wasn't fully glued when I got it. At least it felt like that, after a while of pushing it down from time to time it was fine. Maybe some dust got in there when the frame was coming out.
I had the same thing from the refurbished one I bought from Newegg. I called them instead of Newco and they told me to send it to them and they will replace it. So now the wait. I will keep you guys posted on what they do for me.
FWIW, it is not as simple as just removing the glass/digitizer from the display and cleaning it off. The digitizer (the glass on the front of the tab) is held in place by adhesive tape. The adhesive is about the width of the black border all the way around the screen, so about 1/2" or 50mm, the adhesive is also very, very strong. I'm sure you could get it off without damaging the digitizer, but it would be a long tedious process risking both the LCD and the digitizer itself. If you do manage to remove it without destroying it, then you clean it, and have to apply new adhesive, and replace it, and hope you didn't miss any dust.
Heat will help release the adhesive, but IMO there is still more risk than reward in doing this to a tab with a good digitizer. I have replaced the digitizer on my tab when it was broken, and I have got to say that it is a tedious process. In the end, I had everything as clean as possible outside a cleanroom, and I ended up with some dust specs under the digitizer. If it is under warranty, and you can utilize said warranty, that is definitely the way to go.
Also, the back side of the tab is not sealed at all. The glass should be sealed to the LCD, not the entire tab sealed in the back case. If anything, I could believe that dust could enter between the digitizer and LCD where the FPC cable exits the digitizer, there is a very narrow band of adhesive tape in this location. If it was going to fail, and let stuff in after manufacturer, I would guess it would be here.
Good luck,
Jason
So tonight the plastic bezel between the glass and the aluminum bezel broke.
I called asus support and was told since it was cosmetic damage that the repair might have to be paid for by me.
Of course the only way to find out if the repair is covered or not is to mail it in and have them look at it.
I'm honestly a little disappointed, while it might be cosmetic the damage isn't from use, it's from poor materials and/or workmanship.
http://dl.dropbox.com/u/766532/2012-02-07 17.32.04.jpg
Sad day
edit: this comes about a week after this happened to my power cord
http://dl.dropbox.com/u/766532/IMG_0004.JPG
that happened when the cord was unplugged from the transformer and slid off the desk. It bounced off the surge protector.
You dropped and broke it and want them to pay for it? You can't be serious.....
Sent from my SAMSUNG-SGH-I997 using XDA App
Are we reading the same thread? I don't think we are. I'm not sure where I said I dropped it and wanted them to repair it.....
Ehhh.. i have a very similar crack to that on mine also and with 2 more splits on each side. but to be honest that was all my fault
dunno how you can blame that to poor manufacturing , only way to do that is to drop it
The tablet has never been dropped. I'm not sure what happened. I was wiping the screen down when it snagged on the corner. I pulled the cloth away and that little bit of plastic bounced on the floor.
It really doesn't bother me but I'm worried junk will get in there.
My charger cable has that exact same piece broken off of it. (or close to it)
Sent from my TF101 using xda premium
C.Flat said:
My charger cable has that exact same piece broken off of it. (or close to it)
Sent from my TF101 using xda premium
Click to expand...
Click to collapse
i have the same broken piece here, and i had another cable with the same broken piece, poor plastic
Use some silicone to fill in the hole?
My bezel broke there too. Right in the corner. It hasn't been dropped or mistreated, it's been treated like a ****ing princess
wow i just looked at mine and its broke in the same place...damn it y did you have to bring it too my attention
fx 57 said:
The tablet has never been dropped. I'm not sure what happened. I was wiping the screen down when it snagged on the corner. I pulled the cloth away and that little bit of plastic bounced on the floor.
It really doesn't bother me but I'm worried junk will get in there.
Click to expand...
Click to collapse
Hot glue is your friend.
Yup. My bezel is broken in the same place, and my charger has exactly the same chip in it.
Not even bothered with Asus support. Not mailing something in at my expense to be told they won't do anything.
Thanks for the info, Im going to be more careful wen cleaning around that area.
My cable is chipped the same way. It happened on it's own, without my input. Fortunately the cable works fine. Build quality is on par with cheap Chinese e-readers (I had the same problems with one). That makes you think do you really need to pay more for sth from Asus.
Son of a Beach... I just looked at mine and its cracked at the same spot.
And I can tell you with 100% certainty mine has never been dropped. I treat my TF like a $600 an hour escort and tuck it in to bed each night with a gentle kiss.
Curious as to why this would happen in the same spot.
I had a few cosmetic problems and they fixed it all for me. But this might be because they damaged a part of my transformer when i sent it in for repair on account of a dead battery.
On a side note, the manufacturing quality is definitely not high. Me and my 2 brothers each bought a transformer and all of them, the back cover is loose on the sides. The power/volume buttons are also not flush.
What the crap? same crack in the USB cord, widespread problem?
Looks like there may be some enviromental stresses involved. Perhaps the bezel seal cracks and breaks from changes in heat (Outside on a cold or hot day, humidity etc). My cable is not cracked yet (touches wood).
I'm going to guess the culprit is people either dropping their tablet and not admitting it, or letting it bounce around inside a bag without adequate padding and protection.
fx 57 said:
Are we reading the same thread? I don't think we are. I'm not sure where I said I dropped it and wanted them to repair it.....
Click to expand...
Click to collapse
I misread OP, sorry about that.
So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.
I'm also using tough case and once i removed it, after a long time, found that a lot of dust was accumulated between the glass and volume buttons. I don't know if that tiny gap existed or was created by the dust and i wonder if something similar could provoke it in your case.
I always clean under my case. Where the case goes over the screen edge. I usually wipe out the dust daily so it stays clean. There is no impact marks to suggest anything has hit it.
imlgl said:
So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.
Click to expand...
Click to collapse
almost the exact same thing happened to my friends SGS2!
He´s always very cautious with his phone but one day he took it out of his pocket en de screen was cracked from around the home button to the volume keys.
Very strange
Fyi, Samsung don't use gorilla glass on there phones, they use there own stuff.
Sent from my HTC Desire HD A9191 using xda premium
Well I sent Samsung an email about this and got a reply yesterday. This is what they said:
I’m sorry you are experiencing problems with your device due to the cracked screen. I can understand your frustration about this.
If you provide the details below your device can be assessed by our team of engineers at our main service centre to see if there is a manufacturer defect with the glass.
If there is no fault with the glass then the service centre will quote you a price to fix the phone.
My Ex droped her Phone and it had Spider Webs all accross. Her Provider send it in to see what it would cost to fix. The Phone also would stop working correctly in the middle of calls.
It turns out buying a new one would have come cheaper atleast thats what came back as a answear.
So I decided to bite the apple and try replacing the Screen myself. My Ex was not happy because she thought with the second Problem it is not worth the effort to fix the Screen and maybe loose everything. My reasoning was that when the Spider Web Screen touches the Digitizer it will react strangely. So I went ahead and searched the web on how to do it. I ordered a Screen for $9 on ebay (free shipping) which came with a couple of Tools. More on those later.
One of the first Problems I found was that all instructions that I found showed the beginning and the end. But in the middle how the phone will look like when the glass is finaly taken off, I was unable to find much Information about it. Also doing it Redneck style without Special liquids and or a heat guns was no where to be found.
I decided to just try it. Disasembly is well documented and easy enough to do on this device. Atleast to the Point where most electronics are removed so that you can apply heat without too much problems. I decided on using a blow dryer to heat up the Display. I layed the Blow Dryer on the Counter turned it on and Held the phone up to it. Thinking if my fingers get too hot chances are it is too hot for the Display too.. Might be a little incaccurate to read the temperature like that but hey it worked. But soon after I started to remove the first pieces of broken glass I ran into Problems.
As per instructions I found, I put a Piece of tape accros the Screen so that the individuall pieces stayed ogether. That did not work at all for me. It just made the individual pieces push against the valuable digitizer below it. My next Problem was that the Tools that came with the replacement glass, especially the Little plastic Tools did not hold up to the Job und the tip was soon useless. I had to Switch to a Raizor blade. A couple of times I sliped and hit the Digitizer. Thinking oh well I guess I Need to get a new one. Luckely on the end it all worked out much better then I would have hoped. The left over glue I rubbed mostly off with my finger which worked out nicely. To clean it completely from ist glue took some time. The black rubber allong the side of the phone allso suffered. You might want to look out that that does not get riped out completely. I had enough left over so that the glass would sit on it good enough luckely.
Take a look at these Pictures and remember it works perfectly again for $9. While it is not for everyone to seperate a Glass from a Digitizer it is acctualy less fragile as you might think. The third Picture Shows you how it looked with all the scuff marks from taking off the glass. You can still see a few little marks on the end but hard to notice and much better then before. I am sure next time I will be more carefull and use the blade from the beginning on.
I got more Pictures and will improve this Thread for others that have to go through it. Feel free to PM me if you have any Questions. A list of other resources will also be included. This is only to explain and Show the bare state.
Reserved for links
Additional Screen Replacement Links:
Do you know if we can replace the metal frame on the side?
My device is bent. I mean. I fell on a rock with my device in my pocket and the rock directly hit the phone. Luckily I had a hsrd case and the device is still alive.
Sent from my GT-I9300 using Tapatalk
supreethms said:
Do you know if we can replace the metal frame on the side?
My device is bent. I mean. I fell on a rock with my device in my pocket and the rock directly hit the phone. Luckily I had a hsrd case and the device is still alive.
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
You should be able to find a new Frame for a resonable Price. Now to remove the digitizer from the Frame that is another Story. Not sure if it was the Glue or what Held it in place but I could not figure out how to get that out. luckely the two Buttons at the bottom survived the Screen removal and so I did not hat to take the Digitizer out.
Useful information and explains why repair shops will usually only replace the complete assembly. Read many complaints that those cheap ebay screens are plastic and easily scratched, not genuine gorilla glass replacements?
Sent from my GT-I9300 using Tapatalk
http://www.ebay.co.uk/itm/150998824149?_trksid=p2055119.m1438.l2649&ssPageName=STRK:MEBIDX:IT
I've ordered one of these as mines a bit scuffed and what looks like a small crack in it.
boomboomer said:
Useful information and explains why repair shops will usually only replace the complete assembly. Read many complaints that those cheap ebay screens are plastic and easily scratched, not genuine gorilla glass replacements?
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
It is definetly cheaper then the original but if you have done it once. Chances are You will be able to do it again much easier. So if the $9 Glass only holds for example a Year. You can just replace it again. Or spend a little more for a original replacement glass.
Now I should Point out if the rubber seal around it gets damaged in the process and if the 3M Tape that should come with the Screen is placed wrong it will Impact the sensitivity of the sreen touches. I guess I did it right because my Ex is happy how it performs and that is saying allot.
madmackem said:
http://www.ebay.co.uk/itm/150998824149?_trksid=p2055119.m1438.l2649&ssPageName=STRK:MEBIDX:IT
I've ordered one of these as mines a bit scuffed and what looks like a small crack in it.
Click to expand...
Click to collapse
If you get down to removing the digitizer from the Frame take a couple of Pictures and post them here.