Database Users

Don't drop your transformer onto concrete...

I've had my TF101 for three months now, and the more I use it, the more I love it. Tried a few ROM's, got some games, watched some video I'd converted to HD mp4, played some old text based adventures. Spent time bonding.
The relationship hit a bump in the road yesterday. The Transformer fell out of its protective case (I shoulda closed the zip) and landed on the corner closest to the power button. The bezel popped away from the screen a little, there's an ugly dent, and now I can't use the power button. I push, pull & tweak it, but nothing happens, it either doesn't work at all, or locks on.
I've called Asus (in Sydney) and got an RMA number for it... guess I'll wait and see what happens. The warranty clearly states that it doesn't cover accidental damage or misuse.
Already having withdrawals.
PW

yeah sorry about your mishap man....sucks for sure!!!
i ve had my tf101 for about 2 and a half or 3 months as well and just about a week ago i had it pluged in and using it on my lap basically. thre fone rang and when i jumped up i fumbled the tab and it took a fall onto the stone infront of the fireplace. it hit on the tab and dock the corner by headphones jack and the corner by the docks sd card. Its dented and scratched in a few places but i got extremely lucky and even though it fell a good 4 ft and hit with some force it functions as intended still (knock, knock, knock) on wood.
surprised me really, seeing ive heard and seen so many people crack a screen from a 2 ft drop onto surfaces much softer than what mine hit.
i have an OG IPAD that i let the rest of the family abuse now, but when i had it i forgot it on the roof of my blazer one day and took off....At about 45 mph i looked in the rearview and watched as it hit the dirt road and bounced and slide about 30-40foot......OUCH!!!!....And it survived without a scratch the case was scuffed up a bit but that was it....
My Point is....basically these little things can be pretty tough really.

I got mine during the US launch, and had not dropped it ONCE since then ... until last week. Had it under my armpit in the Asus-branded rubbery case while toting a bunch of crap to my car. Forgot that it was under my arm when I opened the car door, and when I reached in the car to put my bag in, it fell from under my arm SMACK onto the driveway. I looked down in horror, tears welling in my eyes, quivering in terror (OK I exaggerate). Picked it up, and the only problem was the back had popped off a bit on one edge. Snapped it back into place, and all was right with the world. I was lucky that it fell flat, rear-side down, instead of on a corner I guess.

Squire-au said:
I've had my TF101 for three months now, and the more I use it, the more I love it. Tried a few ROM's, got some games, watched some video I'd converted to HD mp4, played some old text based adventures. Spent time bonding.
The relationship hit a bump in the road yesterday. The Transformer fell out of its protective case (I shoulda closed the zip) and landed on the corner closest to the power button. The bezel popped away from the screen a little, there's an ugly dent, and now I can't use the power button. I push, pull & tweak it, but nothing happens, it either doesn't work at all, or locks on.
I've called Asus (in Sydney) and got an RMA number for it... guess I'll wait and see what happens. The warranty clearly states that it doesn't cover accidental damage or misuse.
Already having withdrawals.
PW
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Click to collapse
After reading the thread title I was about to post a witty comment about not telling me what to do but then I dropped my transformer onto my wood floor. (karma, right?) and then I read the thread. Gosh that really does suck. Mine landed side-of-the-dock down first so my SD card shot out and got lost somewhere under the couch... I really hope they will fix it for you. From my experience Asus is really good with RMA stuff if you can talk with a real asus employee rather than their phone people and explain what happened. I had an amazing motherboard which shorted out after a month of use and they had stopped selling that exact model (sabertooth gx or somethng like that) so, instead, they gave me a better, more high end replacement for it. They also fixed my dock even though I lost my serial number (I had to pay for shipping but it was worth the 30 bucks). Like I said, good luck and I hope they don't charge you for the repairs

Squire-au said:
Don't drop your transformer onto concrete...
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Click to collapse
Sorry to hear about the problem, but this is just common sense...

****s happened!!!
I've dropped it on concrete from about 4 feet high.
Case took most of the impact but got a little dent.
Beside my cell phone the tf get handle a lot so sooner or later
it get dropped.

If the actual button isn't screwed up, you can probably insert a flat head under the bezel (easier in BACK!) and pry it up a little, and reseat the button (hold it with the button facing the ground) and pop the bezel back. Give or take the beds.
I'm really glad I don't have formica floors, or concrete...I keep mine in a backpack when on the go, just in case lol.
Sent from my Transformer Prime TF201 using Tapatalk

really sorry man.
got mine for a week now
i dont want to drop it
thats why i bought case and screen protector for it.
i love this thing way too much. i dont wanna break it

Dropped mine off the arm of the sofa onto carpet, it was docked and inside its neoprene case at the time. Result = screen cracked into 2 seperate peices
Guess its all down to luck in terms of damage done in accidents like this, mine is still useable but I thought the Gorilla glass would be much tougher.
Would be very interested to hear what happens with the RMA for the OP, I haven't dared contact ASUS uk for fear of the number of digits in the bill.

Had a similar incident with a happy ending
Squire-au said:
I've had my TF101 for three months now, and the more I use it, the more I love it. Tried a few ROM's, got some games, watched some video I'd converted to HD mp4, played some old text based adventures. Spent time bonding.
The relationship hit a bump in the road yesterday. The Transformer fell out of its protective case (I shoulda closed the zip) and landed on the corner closest to the power button. The bezel popped away from the screen a little, there's an ugly dent, and now I can't use the power button. I push, pull & tweak it, but nothing happens, it either doesn't work at all, or locks on.
I've called Asus (in Sydney) and got an RMA number for it... guess I'll wait and see what happens. The warranty clearly states that it doesn't cover accidental damage or misuse.
Already having withdrawals.
PW
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Click to collapse
I had the same incident 3 months ago. I dropped the transformer with dock in my office parking lot. It fell flat. When I pushed the power button it would not turn on. As it was an accidental drop I was sure ASUS warranty would not cover it. Still sent it to ASUS and was happy it was repaired under warranty.

Thank you so much for this warning, I was just about to try this with mine.

Low023 said:
Thank you so much for this warning, I was just about to try this with mine.
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Stop flaming the OP ffs, he was just telling us what happens if dropped on concrete and how sturdy it is.. Jog on if you have nothing useful to say.

blickmanic said:
Stop flaming the OP ffs, he was just telling us what happens if dropped on concrete and how sturdy it is.. Jog on if you have nothing useful to say.
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I dropped mine once in uni flew 2 meters across the room and was thankfully ok
I hve never dropped it again since or let it leave my sight so to speak
Sent from my Transformer TF101 using xda premium

Thanks for all the good wishes. I rang the service centre (Dingotech, cool name) and a very sympathetic young lady told me all I need to do to get it RMA'd. I told her what had happened, she didn't think it would be done under warranty. Ahh well. Anyways, I couriered it out to them, and they'll ring me with the quote sometime. NOT looking forward to it. So I'm forced to play with my old Advent Vega, with its cruddy viewing angles and bluetooth dropouts. I knew there was a reason I didn't sell it.
I'll keep you posted.
PW

Squire-au said:
Thanks for all the good wishes. I rang the service centre (Dingotech, cool name) and a very sympathetic young lady told me all I need to do to get it RMA'd. I told her what had happened, she didn't think it would be done under warranty. Ahh well. Anyways, I couriered it out to them, and they'll ring me with the quote sometime. NOT looking forward to it. So I'm forced to play with my old Advent Vega, with its cruddy viewing angles and bluetooth dropouts. I knew there was a reason I didn't sell it.
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Click to collapse
Yeah, they can hardly be expected to cover it. Your choices are either to buy insurance with accidental damage cover yourself, or just tell yourself that accidents happen, and when they happen it just means it's time for an upgrade.

I heard ASUS charges US$75 for the labor & bezel.
The same happened to my transformer. I dropped it on the corner and ruined the bezel.
However, I was able to hammer it out with a small ball peen hammer after carefully removing the bezel (which was a more difficult task than banging out the bends & dents).
It's very thin and flexible so I was just as easy to fix as it was to break.
After I put the bezel back on the only noticeable damage left were some scuffs on the metal from the fall. I just sanded them down a bit to smooth them out and it's good as new to me.
The entire process took about 15 minutes.

I once had my transformer in my bag (docked) with a steel water bottle. It was raining, and i went to jump over something, slipped, and landed on a pointy edge.
The aluminium water bottle was mangled but my transformer was fine (though i later realised that at full brightness, on a black screen there is pressure damage.)
I suppose it saved my back though.

Only dropped mine on to carpet (given, it was from four feet up), but no damage.
On the other hand, I just finished a screen/digitizer replacement for a friends iPad 2 - he had it under his kids stroller and it fell, only about two feet, on to asphalt when he went to load the stroller in to his car. The drop mangled the corner where it impacted and totalled the screen.

I hold onto mine like it's my child. I will never ever drop this... And now I'll be more careful because I probably jinxed myself.
Sent from my ADR6425LVW using xda premium

I dropped my onto concrete from about 6'. It damaged the bezel something fierce, but I have bent it back into shape. It could use some super glue to hold it into place a bit better, but I was pleasantly surprised that it is still 100% functional. My EVO 3D hasn't received nearly this type of abuse and is hardly usable.
I do agree though, don't drop it on pavement.

Nexus 4 Water Damaged

So I set my phone on the table, tried to pour myself a glass of water and spilled some water inside the phone. I tried testing the phone out and everything worked fine...except for the earpiece (where the water entered), I couldn't hear the person on the other end. So I immediately turned it off after (should've done it at the very beginning I know), blow dried it with hot air with the phone facing downwards until it got hot. Then I put it in a bag of rice overnight, just for safe measure and when I turned it on the next day I could hear the other side again, but the problem this time is the proximity sensor, which isn't detecting me.
Now I'm not able to use the keypad or go to speaker. My question is, is it easy to fix a proximity sensor without replacing it? I'm debating on whether I should sell it on eBay now, I think I would still get back the money I paid for it and maybe even a bit more.

How do you think you going to sell a faulty phone and get your money back at the same time?

Should've taken it apart and put the pieces in rice, not just the whole phone. Don't know if that could still fix the situation (since you already turned it back on), but you could always try that now.

TrueBrush said:
How do you think you going to sell a faulty phone and get your money back at the same time?
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Well, everything works except for the proximity sensor. Seems like everyone is buying Nexus 4's on eBay for $150-400 more than the asking price, I don't think I'm over-assuming that I might get most, if not all, of my money back if I were to sell it.

tylerxian said:
Well, everything works except for the proximity sensor. Seems like everyone is buying Nexus 4's on eBay for $150-400 more than the asking price, I don't think I'm over-assuming that I might get most, if not all, of my money back if I were to sell it.
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it's just disingenuous, hence you could look like kind of a **** for mentioning the possibility.

If you mention clearly that the phone is faulty on ebay, I would not say anything about it. However, if you hide this information and try to sell the phone as a 100% working, I'm wondering if this can be called fraud/misleading.
Sent from my Nexus 4 using xda premium

kypeth said:
it's just disingenuous, hence you could look like kind of a **** for mentioning the possibility.
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It's not disingenuous if he describes the damage fully in the ebay ad.
Wouldn't surprise me if some desperate saddo did pay list price for a damaged nexus 4.
Sent from my Nexus 7 using xda premium

kypeth said:
it's just disingenuous, hence you could look like kind of a **** for mentioning the possibility.
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Click to collapse
My bad, but I would have definitely mentioned about it in the description if I were to sell it. I don't plan on deceiving anyone about any defects the phone might have.

I just looked into the issue about proximity sensors some more. Turns out it was my crap screen protector (Xtremeguard) that caused the issue, I took it off and voila, it detected me again. Guess I don't have to sell it afterall!

Haven't you heard, the 6months old rumour about the nexus 4 being waterproof wasn't true!

MatAuc12 said:
Haven't you heard, the 6months old rumour about the nexus 4 being waterproof wasn't true!
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but it looks like it could be waterproofed pretty easy... there's no big holes other than the headphone/usb jack, speaker grills has cover
hydrophobic coating should do pretty good

James.UBC said:
but it looks like it could be waterproofed pretty easy... there's no big holes other than the headphone/usb jack, speaker grills has cover
hydrophobic coating should do pretty good
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Click to collapse
What about a clear coat of PlastiDip?
Sent from my Nexus 4 using xda premium

you should never dry it with hot air or blow dryer (next time use compress air)

Moved to Q&A
Sent from my Nocturnalized One XL using Forum Runner

So I was doing laundry and thought I had everything off the bed. I gathered up my Nexus 4 with my sheets and didn't realize it was in the washer until it had been submerged for several minutes. I dried it off and have had it under a fan for a couple days. I am going to put it in rice for a couple more.
Should I take it apart and put it in the rice?
Update: I have a little precision screw driver set but even the really small ones don't seem to fit the Nexus 4 screws. I guess I will just have to put the whole phone in the rice.

Do you really think someone is going to pay you full price or more if you mentioned you spilled water on it and the sensor does not work????? This is one of the dumbest things I have ever heard.
Sent from my Nexus 4 using xda premium

tylerxian said:
So I set my phone on the table, tried to pour myself a glass of water and spilled some water inside the phone. I tried testing the phone out and everything worked fine...except for the earpiece (where the water entered), I couldn't hear the person on the other end. So I immediately turned it off after (should've done it at the very beginning I know), blow dried it with hot air with the phone facing downwards until it got hot. Then I put it in a bag of rice overnight, just for safe measure and when I turned it on the next day I could hear the other side again, but the problem this time is the proximity sensor, which isn't detecting me.
Now I'm not able to use the keypad or go to speaker. My question is, is it easy to fix a proximity sensor without replacing it? I'm debating on whether I should sell it on eBay now, I think I would still get back the money I paid for it and maybe even a bit more.
Click to expand...
Click to collapse
tylerxian said:
Well, everything works except for the proximity sensor. Seems like everyone is buying Nexus 4's on eBay for $150-400 more than the asking price, I don't think I'm over-assuming that I might get most, if not all, of my money back if I were to sell it.
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Click to collapse
Just sell it for parts - NOT FULLY WORKING on ebay, don't be misleading because it will just get you negative feedback and everyone will think you are a scammer, meanwhile paypal will get the buyers money back 100%..
Be stand-up and fully explain all the problems with a good description. You'll be surprised how much you can get for a cutting edge broken/not fully working smartphone.. Look at all the broken iPhone 5's for sale and how much people are getting for them at no-reserve auctions.. its pretty nuts.

Misfit77 said:
So I was doing laundry and thought I had everything off the bed. I gathered up my Nexus 4 with my sheets and didn't realize it was in the washer until it had been submerged for several minutes. I dried it off and have had it under a fan for a couple days. I am going to put it in rice for a couple more.
Should I take it apart and put it in the rice?
Update: I have a little precision screw driver set but even the really small ones don't seem to fit the Nexus 4 screws. I guess I will just have to put the whole phone in the rice.
Click to expand...
Click to collapse
Update? I'm wondering how waterproof this thing really is.

kristoff125 said:
Update? I'm wondering how waterproof this thing really is.
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Click to collapse
Hi all,
my nex4 had a little bit of sand and water go into it, which rendered it useless.
Now it will not even turn on.
i have had the I.C circuitry cleaned off sand and also blown dry, still no luck. It will NOT turn on
I spoke to Google saying the phone wont turn on, they have agreed to give replacement.
Will there be any problems when i send back the old phone?
PS: i no its my mistake that i should not have let it come in contact with water, but hey it deftly was not much.
My galaxy S and S2 have taken abuse, but still function. This is definitely my mistake, tho.
Ramu

darkkid85 said:
Hi all,
my nex4 had a little bit of sand and water go into it, which rendered it useless.
Now it will not even turn on.
i have had the I.C circuitry cleaned off sand and also blown dry, still no luck. It will NOT turn on
I spoke to Google saying the phone wont turn on, they have agreed to give replacement.
Will there be any problems when i send back the old phone?
PS: i no its my mistake that i should not have let it come in contact with water, but hey it deftly was not much.
My galaxy S and S2 have taken abuse, but still function. This is definitely my mistake, tho.
Ramu
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Click to collapse
will google find out about water damange and charge me extra? pls advice.

Back panel cracked in my pocket never dropped?

Ive had my nexus 4, for about a 1week. I'm very careful with my phones. Had the iPhone since the 3G-till the 4S switched back and forth beetween android. Having the G1 and the G2 then G2x and the GS3 now I have the nexus 4. Never having problem with a cracked screen on ANY PHONE. After a long shift at work 12hrs at a (Nissan dealership) I take my phone out of my pocket and the back is cracked?!?! Not once did I drop it or bump it in my jacket. So my only conclusion is that the phone is very sensitive and maybe with the slight pressure with crack? Anyone have same problem or info? Currently waiting for Google to send me my replacement. Hopefully I'm under warrnty for the crack. (fingers crossed)
Sent from my Nexus 4 using xda app-developers app

You must have bumped it or bent it. Glass doesn't crack by itself. Otherwise there would be tons of these posts on here.
That being said the back glass does look pretty thin, so a hit in the right (wrong) place could do the damage maybe. I dunno. Mine is caseless and it's still perfect.

AW: Back panel cracked in my pocket never dropped?
Maybe heat and cold diferences Do you have a pic of it ?
Sent from my HTC One X using xda premium

There are a few posts out there with this issue.
One off the top pf my head is:
http://forum.xda-developers.com/showthread.php?t=1999345
Not sure if it was in that thread or another but I saw a user say they had it on their desk, heard small popping/crackle noise, and the back of his N4 spider webbed from the bottom corner, which would support the idea of the temp changes causing it.

Bull****.
Sent from my Nexus 4 using xda premium

Because of its size it seems easy to angle it in a way where it can get flexed. I experience this using my.phone in my pockets often.

Two weeks of your time and $64 + shipping there is what it cost me. Google will not cover damage as a warranty claim and LG won't quote a price to repair. Good luck

Hi
christianrms said:
Two weeks of your time and $64 + shipping there is what it cost me. Google will not cover damage as a warranty claim and LG won't quote a price to repair. Good luck
Click to expand...
Click to collapse
These phones can't really be kept in a trouser (pant) pocket without some potential problems. I think the main issue is when you go to sit down, your pocket bends into a right angle, and your phone wants to follow that shape. Being a fairly large phone it can't get find a space in your pocket where it isn't under some forces trying to bend it.
Eventually your phone starts to bend slightly, this at best may just cause the glass back to pull away from the back adhesive, at worse it bends enough to break the glass. It seems a similar issues were the cause of Wi-Fi antennas disconnecting internally on the HTC One X.
These type of devices are not called "pocket phones", they are called "smart phones" and don't respond well when stuffed into a trouser pocket.
Regards
Phil

My nexus 4 cracked as well. Had it inside a warm gym changing room then put it in my coat pocket ,which btw is big enough and located so that it wont bend the phone at all. I then went outside (imin the uk where it is snowing hence cold) then pulled it out and it had got a crack on it. Not happy to say the least, and no its not covered by lg warrenty.

PhilipL said:
These phones can't really be kept in a trouser (pant) pocket without some potential problems. I think the main issue is when you go to sit down, your pocket bends into a right angle, and your phone wants to follow that shape. Being a fairly large phone it can't get find a space in your pocket where it isn't under some forces trying to bend it.
Eventually your phone starts to bend slightly, this at best may just cause the glass back to pull away from the back adhesive, at worse it bends enough to break the glass. It seems a similar issues were the cause of Wi-Fi antennas disconnecting internally on the HTC One X.
These type of devices are not called "pocket phones", they are called "smart phones" and don't respond well when stuffed into a trouser pocket.
Regards
Phil
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Click to collapse
That's the reason I wear baggy drawers! Carry a lot of things in them including this fragile glass phone! :good:

[Q] 1 week old, Hairline crack, Probably no coverage?

So I upgraded from my Galaxy S3 to my new S4 with Telus last week.
Yesterday night I was sitting down playing with my phone. I put it in my front pocket, and then took it back out less than 30 seconds later, while still sitting. I keep my phone in an otterbox, with screen protector, and keep nothing else in the pocket I keep my phone.
When I took my phone out, I noticed the display wasn't working. Sounds, etc were fine. After careful examination I noticed 2 small hairline cracks, one from the top middle, going down/left to the side, and another from the left/middle, going towards the other crack - however there is a large space in between where it is not cracked.
The cracks are NOT on the outside plastic piece, nor on the screen protector. They are on the inside screen only. There is some pixelization on the "top" area past the crack, and solid black/not working on the bottom. Never dropped this phone, put any excessive stress/pressure on it - absolutely blows my mind how this could happen.
So I went to Telus today to speak to them, they looked at it and the sales lady confirmed theres no impact marks on front/back and it just seems strange. The manager told me if they sent it away it would be 99% chance not covered under warranty and I would have to pay. He told me my best chance of anything, is to call Samsung. I left more than unimpressed.
So I call Samsung this afternoon. I tell them exactly what happened, draw the scenario out clearly - He tells me physical damage is not covered under warranty and screens do not break themselves. I tell him I agree, but there was no negligence on my part and I feel this must be a defect of some sort. He tells me he has never heard of this happening before and there is nothing he can do for me. I tell him we are are a wall and not understanding each other and ask to speak to a supervisor. Supervisor tells me the best they can do is give me a USP parcel to send my phone in to get looked at. If it's determined if it's physical damage, then I will have to pay to get it fixed and they will send me a quote and the phone back, if it's a defect of some sort they will cover it.
Just by the language that was used in the conversation (IE: Physical Damage, not covered) I don't have very high hopes on this matter. I understand it's physical damage, but that is very broad language. It's not physical damage due to negligence, but can this be proved one way or another? If only the screen shows a hairline crack, but nothing else - could this be my fault? If they do tell me it's not covered and I am to pay - What more can I do? Aside trying to fight Samsung in court over this (High cost, time, chance loosing and paying more), what are my options? Has anyone ever seen this happen before?
I'll upload some pictures in awhile.
Edit: Wow i'm not the only one, this guy wanst using a case though but still! I had an otter box on mine.
TL;DR - Screen broke, never dropped it or used carelessly, Telus won't do anything. Good chance Samsung wont cover it. What do

I had the same issue with my s3 that was in a Otterbox defender... Tmobile and Samsung told me the same thing and I was very disappointed...
The cracks wasn't even visible outside the Otterbox
X10a-Freedom

And the pictures...

Could the otterbox be putting compression stress on the phone edges?
Sent from my SAMSUNG-SGH-I337 using xda premium

I've noticed this device doesn't seem very sturdy. I wouldn't suggest trying this, but if you just hold each end long-ways and give your hands a slight twist it seems it's very flimsy. I don't doubt the gorilla glass 3 is strong as balls but the underlying screen isn't, which is what seems to be cracking a lot.
I think samsung made the phone so thin and poor choice of plastic grade that it can't withstand some normal wear and tear very easily. Had samsung choice an extremely tough plastic compound it may be a different story. Ever seen the plastics used on R/C cars? That stuff is tougher than nails! But hey, at least your screen won't get scratched!

orlandoxpolice said:
Could the otterbox be putting compression stress on the phone edges?
Sent from my SAMSUNG-SGH-I337 using xda premium
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I was thinking the same thing since my phone was never dropped or anything like that... In my case I would have never noticed my cracking if I didn't clean it
X10a-Freedom

I'm not sure about the otterbox case putting unnesseary stress on the phone or not. I dug up a few threads on here related to simmilar problems with the S4 - Others have had "pockets breaking AMOLED's" have NOT had a case on their phone.
Tough to say. I guess the case helps from impact damage such as a fall, but the AMOLED screen is still too fragile from flexing, case or no case.

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Fine scratches

Anyone else have very faint surface scratches on the back of their phone? No idea how I got them on this supposedly sturdy phone, but they are there. The phone has been on microfiber resting at all times.
My question is this, anyone think we can polish the back to get light scratches out?
Sent from my PH-1 using Tapatalk

I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk

sk33ls said:
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk
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Yea I saw the video. That's what has me annoyed. Essentials talk of durability is well documented. Add that to the fact that no cases are readily available means you kinda need to just put up with whatever happens. I'm wondering if we can just use a mild polish on the back to alleviate any minor scratches. Mine are almost invisible, but I their presence at all on a phone I baby, bothers me.
I think baking soda and water would do the trick.
Sent from my PH-1 using Tapatalk

I began to see fine scratches on the back of mine within days. I carry it in my front pocket with nothing else. I'm not aware of any rough treatment at all. I feel disappointed as well.

Same problem here ,another thing to be disappointed besides the Camera.

Same here

I was getting some as well. Try the polish out and see if it works? I don't think anyones tried it yet. Also if you don't mind covering the back you can always throw a skin on it. Also makes the phone a lot less slippery

I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.

NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
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Interesting. Have you complained to customer support about scratches? I wonder what their take is.
Sent from my PH-1 using Tapatalk

NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
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I also have fine scratches on the back of mine, with scratches near the USB c port. I also have a replacement supposedly on the way, but for freezing & random reboot issues. What did they replace your phone for? How long did it take for you to get the replacement?

Mine was for bad light bleed and the coating on the titanium coming off. Now I have to exchange again because the one they sent me has no speaker grille.
They sent the replacement next day air after they called to confirm. I had already sent my defective device in. This was before they started doing advanced replacement.

I wish you hadn't said anything.. I have them too
Maybe they could be polished out, but if it scratches this easily they are destined to return.

The phone is not supposed to be scratch proof. I'll be surprised if they'll take your phone back just because of slight scratched. Put it in a sleeve to install vinyl backing for peace of mind.

Mine had scratches from day one... lol Just placed my replacement order yesterday but I don't expect to get it anytime soon. Phone is off and collecting dust til I get the box to return it. They stated they wouldn't have any new devices (hopefully ones w/o much of the hardware issues like the speaker grille) in stock until this week when they emailed me last week.

I ended up getting a replacement from essential and placing a skin on the back to protect from getting these fine scratches. I don't hate it as much as I thought I would, I miss the shiny back but I like not having scratches and finger prints all over the back. Wahoo!
Sent from my PH-1 using Tapatalk

Had mine for over six weeks, and no scratches here.

I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.

Malacant said:
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
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Close to that area are the magnets, magnets attract metal and sand, sand is one of the few things that can scratch glass and ceramic. Sometimes even if we believe or not we have sand in our packets due to daily life. Then we have scratches without knowing where we scratched.
Sent from my SM-N950U1 using XDA-Developers Legacy app

I don't understand people complaining about micro scratches like it's something wrong with the phone? If you live in a place that has sand then you should have some type of protection on your device if you don't want scratches. Sand (silica) is harder than any coating and will scratch any phone. It also can become ubiquitous. One of the persons here literally has a user pic with them on the beach! Why make it Essentials fault when your failure to protect your phone is the issue?

I got my scratches at my corporate office in my cube. Nowhere near beach or anything of that sort. Was just playing with it and setting it up. Anyone who's not using any protection on the back and have been using it regularly saying they don't have any scratches, please share a close up video of your phone's back in nice HD detail close up so we can be in awe of your magical device with no scratches. Be sure to move it around under a bright light too. Lol. Be real people, you're gonna get scratches without a protection, whether it's a skin, case or whatever.