Database Users

Activesync Nightmare

Hi,
I've read about the nightmares that people have suffered with Activesync on various forums over the last few years but I have to say that having spent nearly 8 hours today trying to get my XDA II to connect to my PC and seeing absolutely no progress I am feeling somewhat of a martyr.
I can't connect at all to my PC. I have installed and un-installed 3.7.1 several times, I have tried 3 different computers. I have tried to use Activesync with my iPAQ 540 and it works fine. But not so with my XDA II.
I don't have the new ROM upgrade on and I guess unless I can get a connection I won't be able to upgrade the operating system.
I've tried old versions of Activesync 3.5 for instance and that didn't work either.
I have cold booted, warm booted, cleaned out the storage area, wiped the XDA as much as possible, restored from backup and nothing.
One clue which makes me think that the problem is definitely at the XDA II end, I have a Tom Tom GPS in my car. When I connect to the XDA a message normally pops up to say that Activesync is connecting on the serial port. Since Activesync has stopped working this message doesn't pop up but the GPS is still working.
Are there any heroes out there who may have a clue on this. I suspect that something has either been corrupted in the ROM or I have somehow inadvertantly deleted some essential files without knowing it.
I have a 512Mb SD card I can use if there is a way tu upgrade the ROM with SD and I have the backpack and a Compact Flash card I could use.
Any suggestions? Please!!!
Johnzh

Confirming that you bought this device new and have never been able to connect to your PC? If so I suspect its a hardware issues and a return is in oder!

thanks for the thought, but no I have had it for several months and it has workewd fine until today. Everything is working fine except the ability to run activesync

Try restoring
I had the same problem like you few days ago. It was due to some s/w which was installed and later removed.
Try this; Restore your pc to a date before this, hard reset your unit. From there, it should be able to connect and sync. If not, re-install active sync again.
Hope this helps.

I'm having similar problems with mine - it's my second as I returned the first becasue of battery probs - both were a nightmare to get working - one thing that helped was to re-install Outlook as supplied on the XDA CD - it's the same version as I had but it worked once I'd done this.
Now I've lost the ability to sync via IR - I'll try the cradle this evening and hope for the best - bummer - couldn't get Bluetooth to work for synching either - how many hours am I going to waste on this one....?
The original XDA was a breeze compared to this....

Help! at the point of sending back!

Had my XDA Exec for a week now and its great until I try and do any thing computer related.....
only managed to get it to sync once and that was just luck, sometimes even when active sync says not connected I can still explore but wont sync but this happened only a couple of times?
the message says:
CRITICAL COMMUNICATIONS SERVIES HAVE FAIL TO START, TRY RESETTING THE MOBILE DEVICE, AND CONNET AGAIN.
which i have done loads of time including hard resets!
I had none of these troubles with my ipaq!
Tried:
uninstalling active sync (NOW 4.1)
turning off firewall
soft resets
hard resets
rom update (luckly done it the one time it did sync)
Calling O2 - dead loss tried to get me to call a premium rate number!!
Tried Microsoft’s sync 4 help page - this is when i got it to work the once, i opened properties in networks and checked and uncheck the box's and just seamed to come to life didn’t change any thing??
Tried it since and nothing happens?? Must have some thing to do with this but no luck so far..............
The second problem is TomTom 5 put on sd card put in xda and and it fires up for one second then nothing? Does the same when I open from PDA?
Ahhhhhhhh! its driving me crazy!!!!
sorry to go on but I desperately need help as don’t want to send it back?
Sorry also am I correct in saying you get a 2 week cooling of period with o2 so could send back with in this time and cancel contract?

@glen
did you try to install the latest 4.1 with the firewall switched-off?
What firewall s/w are you using?
(remember to uninstall all previous versions)

yes already had it running and used with ipaq 2210 and worked spot on!
and as mentioned fire wall is turned off

What firewall(s) are you running? I take it that when you say you switched your firewall off you also mean the WIndows firewall as well? What messages do you get when you plug it in? USB device not recognised or something, or does it not react at all?Have you tried trying to connect through Bluetooth, or by using a different USB port on your PC? If so and it still isn't working, there might be a fault in which case return it!
Fin

Also, sorry if its a silly question, but you have got at least Outlook 2002 on your PC?

pretty sure i have willcheck later? whys that?

It's just that if your device is connected (you can explore it etc) there doesn't appear to be a connection problem, the problem seems to be with synchronization, for which Outlook 2002 (or later) is needed. Maybe I'm barking up the wrong tree, but I had a similar problem when i tried to sync my Exec to my laptop (which only runs Office 2K) I had to install 2K2 from the disc which came with the Exec and all was fine.

At work I get a similar problem.
When I sync with the PC I need to start outlook first before connecting via usb, or else it comes up with an error and only allows me to explore the device.
At home it seems to work ok.
For me at work I think its down to activesync trying to do its thing before outlook has properly loaded.

i dont think this is the problem as i sure i have the xp pro version but will check when i get home...
but saying that the exec connets fine at work?
but thats windows 2k

On mine here are my observations and what I did:
1) I deleted poutlook.ink from the start up folder. This seem to help and at the same time reduces any notification errors after a soft reset which I noticed occurs if I have either sadaemon.ink and poutlook.ink on the start up folder. As of now I only have handymenu.ink in there, a program that I use to launch some system applications.
2) I also noticed that for my computer to recognize my EXEC, I need to plug it in when it is OFF. If I plug it in when it is ON, I get the message device not recognize. If I forgot and plug my EXEC while it is ON, definitely, the message device not recognize appears, so I just disconnect my EXEC from the USB cable. Then turn my device OFF by pressing the power button and plug it back to the USB cable after 10 seconds.
3) Remember not to connect your EXEC immediately via USB cable if you just closed the screen and assume it is already OFF. You have to make sure your EXEC is OFF by turning it OFF using the power button or at least you have exceeded your set time for device activity while on battery power.
4) If however after all these precautions and I still get that message device not recognize, which I seem to experience 1 in 50 tries. I just disconnect my EXEC from the USB cable, make sure I turn it OFF using the power button and plug it back in.
5) I also ONLY experienced this problem to have occured after I upgraded my radio version to 1.06.00. BUT this is a small price to pay for the added benefit of that upgarde.
With these in mind, I always connect without any problems. The message device not connected, I only experience 1 in 50 tries, so I am happy with that.

checked outlook and i have 2002 sp3, going to try the over thing mentioned

tried all those tips and i still get the same message:
CRITICAL COMMUNICATIONS SERVIES HAVE FAIL TO START, TRY RESETTING THE MOBILE DEVICE, AND CONNET AGAIN.
which i have done loads of time including hard resets!
I had none of these troubles with my ipaq!

Is your USB cable plugged directly into your PC? I have had problems syncing before when my device was plugged in through my monitor instead of directly.

Thanks chaps i sorted it at last!!! only took 2 weeks!!!
it was the firewall after all just turning it of was not enough uninstalled it the got norton and set up prop as on microsoft web sight.
job done!
just got to sort tomtom prob now, but brought step by step instrucions of ebay for a fiver!!
looks like a rip of but had bits of the guy before so figures crossed!
if any good ill post up here........

Activesync 4.1 USB K-Jam Connecting Issues

Hi,
Have had K-Jam for about a month now. ROM up to date (pending new ROM in next few weeks I believe). Activesync 4.1 installed on WinXPSP2, running Norton Internet Security 2006 (incl firewall etc) on a Vaio Laptop. Out of box the K-Jam synchronised easily and quickly to Outlook through USB, never had any connectivity issues. Synching also worked fine through Bluetooth which I tried only as a test as charging and synching all day was useful at my desk and stopped my speakers making a racket every time the GPRS kicked in to download my email (every 15 mins * 2 accounts). Everything was working perfectly, I was a very happy man and I have to say I am very happy indeed with the K-Jam other than occasional performance issues (bad button/touch screen lag occasionally).
HOWEVER
Firstly, I was hugely disappointed with Activesync 4.1 which seems a big step backwards not least through the loss of useful features such as Backup/Restore. It seems like a nasty cheap alternative to the older Activesync 3.8 which I used happily with my Ipaq for over a year. Nevermind - I bought my own backup software spBackup which runs every night and backs up onto my sd card - a nice feature for when I am travelling without laptop and need to cold boot and restore (something that always worried me with Backup/Restore being based on my PC with AS3.8).
Secondly, the K-Jam hung on an incoming phonecall and the soft reset button would not work. Thank god for spBackup I thought, so did a hard reboot and ran the spBackup executable on the storage card. On restore, the K-Jam looked fine, everything was back to the state it was in at 3am that morning.
BUT
Now, when I plug the USB cable between K-Jam and laptop, Activesync just sits saying "Connecting" with the spinning circle green and never gets any further. I can hear windows detect the device, and the first time I connected it it installed "Generic RDIS device" plus whatever other bits and bobs - so the device is clearly connecting. Activesync just never gets any further than "Connecting". I have searched high and low, but there is nothing other than advice re Windows Firewall (my Norton Firewall for instance). I went to the extent of removing the firewall etc, and have got to the stage that I can confirm that it is not a firewall issue. If I try to get a connection from activesync from the K-Jam, the activesync on the device flashes momentarily and is then in the disconnected stage again. I removed all partnerships from both devices, tried again - no joy. I then tried to synchronise with Bluetooth - Success!
Therefore all is not lost, I can connect with Bluetooth. But it is irritating not being able to connect via USB. My suspicion is that I am going to have to hard reset and reinstall everything once more - but before I go that route does anyone have any advice that may be able to help me?
Thanks.

Try this: http://forum.xda-developers.com/viewtopic.php?t=41955&highlight=activesync+solution
Sounds like exactly the same problem I had. Worth a go, anyway.

Silentz said:
Try this: http://forum.xda-developers.com/viewtopic.php?t=41955&highlight=activesync+solution
Sounds like exactly the same problem I had. Worth a go, anyway.
Click to expand...
Click to collapse
Had a go. No joy unfortunately.
Looking through the forum there are a lot of issues with AS4.1 which fills me with dread...
I'll keep googling and hoping someone else has resolved this issue.
Thanks.

Connecting, connecting, connecting.......

Activesync just keeps trying to connect and is never successful. I have re-installed Activesync on my pc but it didn't help. Also, my work pc doesn't connect either. Definately a problem with my 8125. All has been well for a couple months and I have added no new software before the problem started. This problem also happened about two weeks after I got the phone and the only resolution was a hard reset. What a pain reinstalling all the software and settings I have now, it's customized just the way I like it. Anyone know how to re-install Activesync on JUST the phone or have any other ideas?

Try the latest activesync 4.2 beta and disable any firewalls if possible on the pc. On the device start activesync application and go to menu\options - delete pc that you are syncing with and try again.

Deleted profiles on both pcs installed beta on one. Still no connecting. Tried clicking SYNC on phone, pauses for a second then nada. No connection.

Have you deleted profiles on the device? and disable firewalls, and if you have a network adapter enable it because latest activesync treats the connection with device as a network - there are many posts on this issue do a search and read through some - seem to be many different factors involved.

First- Thanks for the replies Mark
I removed the PC profiles from my 8125. Also reinstalled Activesync 4.2 on my work pc. Nothing. Although this time I got an error message- Cannot find the file "http://go.microsoft.com/fwlink/?linkid=65257&clcid=0x409" (or one of its components) Make sure the path and filename are correct and that all libraries are available". Like I would know what that means. Anyways, no firewall enabled. Besides, this should not be happening, all of a sudden, on 2 separate pcs. That kinda rules out a pc problem. It has to be in the phone. That, and the fact that a hard reset fixed it last time. I'm thinking something corrupted in Activesync on the phone???
And searching on this forum is useless. I type in "connecting Activesync" and every post with either word shows up. 614 in just Wizard forums alone. Is there a way to search so that ONLY posts with both words show up? That way I can modify my wording until I find something useful. Search for any terms or use query as entered is ticked. On other forums you can just use quotation marks but not this one. It makes searching very difficult. ROB

Oh, and yes my network adapters are still enabled as always.

Yes best to search with the word AND cuts out all the other stuff i.e. activesync AND connection would do it. Yep sounds like it may be the device.
found couple of posts that seem to be relevant
http://forum.xda-developers.com/viewtopic.php?t=41955
http://forum.xda-developers.com/viewtopic.php?t=44182
http://forum.xda-developers.com/viewtopic.php?t=49161
http://forum.xda-developers.com/viewtopic.php?t=44574
Happy reading, the last post is about connecting activesync via bluetooth so maybe thats an option.

Thanks Mark. I think I may try the bluetooth connection when I get home tonight. Or I may just throw in the towel and do a hard reset. that worked last time. Plus, I can install the latest ROM upgrade. Shame theres no way to uninstall and reinstall Activesync on the phone. Seems that should do the trick (maybe). Just tried my friends 8125 on my work pc- syncs just fine. So much for all the pc fixes everyone seems to be trying.

I had the same problem with AS refusing to connect via usb or BT.
In the end i went & purchased (although the demo version would have done) Sprite backup. installed on the PC. Browsed to the install dir to find the cab file. copied to my wizard (wifi, or sd card reader etc).
Insatlled & backed up to SD card
Hard reset
restore
stop here if you're happy, if not
AS to sync calender & contacts to pc
hard reset
update ROM
AS contacts, cal, docs etc back to wizard
install SW & settings
BACKUP

Yep. Had to hard reset. All is working again. Crappy Activesync. What's up with this P.O.S. ? Trying to setup bluetooth now and the pc finds the phone but AS won't connect. The phone finds the pc (HomeCenter) but it shows no services available. I'm assuming that there should be some listed (maybe Activesync?) Guess I'll have to do some searching for bluetooth problems with AS now. Did I mention that AS is a P.O.S??? But you all knew that already. :lol:

Dont forget to open a port in you BT settings (on the pc) and tell AS (also on the pc) to accept connections on that port.
Then your wizard should be able to see the AS service on the pc (you initiate the sync from the phone, not the pc)

I have had this problem since day one, and continue to have it despite several (more than 15) hard resets, multiple ROMs, multiple pertnerships etc. I plug in my PPC USB, and it just says "connecting" forever. Every time, after plugging in my USB, I have to shut off my PPC, and turn it back on. Then my laptop finds and connects with my PPC, and syncs all my data like it should. If I do this more than 3 times, my laptop crashes and reboots. If anyone has figured out how to fix this, let me know.

Zune Wireless Sync with our beloved HD2 on Mango?

Anyone of you tried to use wireless sync on Mango?
I tried yesterday, driver installed very well but after ten minutes of connecting to my device when it is at the wall charger - or dock nothing happens!
Why is that or has someone successfully managed to get wifi sync to work?

Wifi syncing Not working
Hi,
Im using HD2 mango rom, Zune wireless syncing is not working for me too.
I dont have a wireless router, so i tried creating ad-hoc network, but it didnt work for me.

Why Zune Wireless won't work
I tried hard early on. I actually got it to work a few times, so it is possible. But the problem lies in the MAC ID. When you sync your HD2 the first time through Zune, it uses the MAC ID that is active. But since we can't lock the MAC ID on the HD2/WP7 combination (see previous threads), every time you restart the HD2 (power on/off, battery removal,reboot) the MAC ID changes. So you have to go into Zune and re-setup the phone.
You have to ask yourself "Is it worth it?"

lancguy said:
I tried hard early on. I actually got it to work a few times, so it is possible. But the problem lies in the MAC ID. When you sync your HD2 the first time through Zune, it uses the MAC ID that is active. But since we can't lock the MAC ID on the HD2/WP7 combination (see previous threads), every time you restart the HD2 (power on/off, battery removal,reboot) the MAC ID changes. So you have to go into Zune and re-setup the phone.
You have to ask yourself "Is it worth it?"
Click to expand...
Click to collapse
Its definately not worth it, you can sycn with cable connected much easier, which syncs everytime!