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Okay, just just get something out of the way here: Only try to get one of these if your service is really bad at house/office.
1: Make sure you actually have dropped calls. Ours were over 5% which is considered really bad, I guess.
2: Call tech support, wait to get connected, then act dumb an say that you've already been through the tech support stuff and you've been talking to a person in retentions for the past half-hour. They'll say well how'd you get to me? Just say that the guy in retentions said that he was putting you on hold to check into getting you a free airave; you've already been through troubleshooting with him.
3: The person in tech support will transfer you back to somebody in retentions and bring them up to where you're at.
4: Tell the person in retentions should go ahead and start the order and then you're set.
5: Is optional. You can have your call drop them, then they'll call you back and you can make a joke about how crappy the service is. (Actually happened to me)
I took the long way through this today, but started in retentions, got tranfs to tech support after checking the drop call rate and doing some basic troubleshooting, then told the guy in TS that I'd been through it all the last last guy in Relations was checking into a free airave for me, but somehow got transfered to him, ect.
I also started out by telling the first guy in retentions that I'd taken 2 phones to the corp store, they had done some PR update (act stupid about it) and now those two phones always have some ^ above the bars at the office, but the service works great and the data speeds can actually load a website in under 3 minuets. The data service at our office has been 0.02 kbps for over a month now, which is why I did the PRL hack in the first place on the two office phones 2 weeks back.
Anyhow, it's on it's way and didn't take that long.
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
sprink0281 said:
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
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i just hate talking to sprint reps, you think sprint chat will work?
ryohei47 said:
i just hate talking to sprint reps, you think sprint chat will work?
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Don't think so cuz you gotta talk to the retentions department...i hate talking to them too cuz of those damn scripts they follow, it's like talking to human robots!
Also should mention don't get caught in a lie about talking to them cuz they do have a record of when you call and what department you talked to. So I'm sure if they know you lied they probably will give you a hard time and might make a note on your account that you lied and who knows they might be reluctant to go out of their way for you in the future, I know I wouldnt want to help a liar. So what if you have to be on the phone with them for awhile your getting something for free if your lucky so not really a reason to *****....
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
Hrshycro said:
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
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Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
sprink0281 said:
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
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Haha, That would be funny. Ask a CSR out on a date, then get married down the road. That would be better than a myspace marriage.
Got one quickly
In our condo, my girlfriend's BB Curve and my Evo averaged 1 bar. While online checking our account, I decided to just email sprint and ask for an airave. Went to "contact us", left a messege and the next day we got a call from customer service, 10 minutes latter we were approved, two days latter got it in the mail, hooked it up last night, and now we are at five bars each. I am not saying it will be that easy for everyone, but for once in my life it was!
Very interesting, was thinking of trying this but figure I got no use for the Airave for now...
I get average -104 to -118 dbs which I heard -120 is no service. This is at my house. I get data roaming message and dropped calls. Went into Sprint and said I couldn't get one for free or heard of giving them out for free. Sucks I don't have internet to use it even if I did call and got one. Do you have to pay the 4 bucks a month for it or is that waived. Waived or not id use it.. just no internet.
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Didn't even bring prices to me, so I'm guessing all free.
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Hrshycro said:
Didn't even bring prices to me, so I'm guessing all free.
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If you got it from retentions it is free and the monthly fee is waived. When you go to your account and it lists your devices, it should say retentions next to the Airave.
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
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Systemfraud said:
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
Sent from my PC36100 using XDA App
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Just tell them your reception is bad too.
Yeah they don't help you at the store. They just told me they will try to update my phone for tower pulling. Said I already updated the radio to the latest and did the prl update. He said oh well I can't help you then. Wish I had the internet her is call about how bad my reception is and dropped calls. What irritated me the most is txt not going through. Is txt sent by the data service? If I turned data off will I send and receive sms still?
The guy told me it might be the material my house was built with causing the bad signal. If I go out the best reception I get is -100
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How do you see the db of your reception? Sorry for the noob questions.
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##debug# in phone dialer. If you have cm6 you can go through cryon settings and do it. Just type that in the dialer and wait. Click the first one.
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That was the bigger problem at our office, the 3g speeds have been 0.02 kbps fire two months, but I *****ed the drop call problem instead. Im sure you can get one.
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I'm sure I cam get one but won't be able to use. Don't have the internet.
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Thanks Hrshycro!!!
Worked to a tee. Called Tech got transferred and in less then 5 minutes the girl in retention was putting in my order! She did put me on hold for a couple of minutes to confirm my eligibility. It's on the way for free with no monthly charge.
Awesome tip, thanks again!
I got a message yesterday that I went over 5gbs this month now anmy data is crippled, the best scorae I got on speedtest was 0.5mbps download & 0.10mbps upload, this is ridiculous, my internet has never been "4g" the highest its been is about 3.0mbps download & 1.6mbps upload. But still is there something I can do my next bill cycle doesn't start for a week.Help!
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Nope. Its done on the network side of things. Went through this a couple months ago.
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Yea.. your hosed. Sorry.
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I had the same Problem
I had the same problem last month and as much as I love T-Mobile. After the D-DAY of my billing cycle march 21st at midnight still slow. fast forward to today my data speeds are still slowwww. I called them last Friday went to a T-Mobile store switched my sim card issued a trouble ticket to T-Mobile via customer care. only to find out that I have to wait 72 hours to find anything out so I call back Monday at the 72 hour mark. To find there was never a ticket issued the tech then told me that had to delete my advanced task killer. and some other useful apps because they are interfering with t-mobile's rom. I then told him that I do not use their crappy ROM. I am on CM7. so after about an hour of troubleshooting a trouble ticket was issued for my number. It is now Friday and my speeds still suck. Like I told the guy as much as I am loyal to your service this is BS and your company or all cell companies need to learn the meaning of the word unlimited... Webster's anyone
You could try what I did. I was annoyed by the throttle so canceled my data plan for a week then added it again. Got my speeds back and haven't had to cancel it again.
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infrared_guy said:
I had the same problem last month and as much as I love T-Mobile. After the D-DAY of my billing cycle march 21st at midnight still slow. fast forward to today my data speeds are still slowwww. I called them last Friday went to a T-Mobile store switched my sim card issued a trouble ticket to T-Mobile via customer care. only to find out that I have to wait 72 hours to find anything out so I call back Monday at the 72 hour mark. To find there was never a ticket issued the tech then told me that had to delete my advanced task killer. and some other useful apps because they are interfering with t-mobile's rom. I then told him that I do not use their crappy ROM. I am on CM7. so after about an hour of troubleshooting a trouble ticket was issued for my number. It is now Friday and my speeds still suck. Like I told the guy as much as I am loyal to your service this is BS and your company or all cell companies need to learn the meaning of the word unlimited... Webster's anyone
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I'm having the exact same problem as you right now. I also havr a tickey out. My bill cycle was reset also on the 21st and my problem isn't resolved. I've already contacted cc countless times and all they tell me is that since I already have a ticket out they'll call me when things get fixed. It already been 2 weeks and nothing. I know they messed up some where when they throttled me. I know I'm still throttled even though they say I'm not in their system. Its bs!
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Wow! This is bull! I need my 4g!
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I have got this resolved for many customers before, and we always have to file a TT. You just gotta talk to someone who knows what they are doing or it won't get fixed.
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Hope your problem gets resolved soon. After 15 days my speeds were finally restored today. I still gotta call tmo and have them either not charge me for data for this month or at least just charge me half.
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Man i feel like river dancing...
Finally Get My speed back i never knew how crappy my older phones where till i lost my data speeds.
Got my speeds back to yesterday.
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Well......just spent an hour and a half, got disconnected twice, and then got the "Customer Service Center is CLOSED" message after the second disconnect.......I was trying to get an update on when the third party app sources would be released per their official confirmation back on May 17th......no one seemed to know anything about it......they had already released it to the INFUSE and to a few other phones, with the rest of the android phones to get the update within the next few weeks (some people have confirmed that they have received the update)......no one with AT&T Customer Service had any idea what I was talking about.....I had to explain in excruciating detail, what was supposed to be happening......they even got me on the phone with Motorola, and they knew what I was talking about, and said they were told the same thing, that AT&T would be releasing the hold......so AT&T was "trying" to get a higher level of Customer Service, when I was disconnected the first time......SO......got nowhere fast, and can't call back till tomorrow......VERY frustrating......if anyone has heard any update to this, please respond to this TOO long of a message......sorry guys......
Customer service has no info on this, I know because I work for ATT customer care. I've looked and talked to our tech team and android team. We are not privy to that information.
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your first mistake was thinking that AT&T CS knew the answer.
Why would they not have info on this? This was BIG news from AT&T, and you would think that, at LEAST, they would have the info that THERE IS an update, even if they don't know WHEN......even the reps at the AT&T store near me, when I bought the Atrix a couple of weeks ago, were told that the update was expected any day......and that several of the phones were already updated, and were being sold already like that......such as the INFUSE, Aria, etc......just trying to understand why, with such a big deal, they wouldn't know ANYTHING......any ideas? And again, sorry......just frustrated after being disconnected twice and not getting anywhere......
And I'm not bashing their customer service......normally I get very good service when I deal with them......just seems like this would have been addressed.....
CSR is generally good, except a few jerks. If you get those, just hang up and dial again.
Since we're on the topic of AT&T, I wanted to point out something for people with AT&T who aren't on unlimited data
AT&T billing and this is Important for those of you with 2GB or 200MB data plans
If you use data the day before your billing cycle ends, there is a likelyhood that the amount of data that is on that day will roll over to the next day. It has to do with the way the system updates. It's not exactly in real time or so they say.
Your billing info will show data from that day on the next billing cycle.
I've gone through this problem about 7 times before I did the Unlimited loop hole.
So, at the end of every month, you should check your bill to see if they charged you data for usage you a day before your billing cycle.
Example:
Data shows March 22 usage on a a belling cycle that is from February 22 to March 21
dLo GSR said:
your first mistake was thinking that AT&T CS knew the answer.
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+1 this made me laugh out loud
Ill honest, half of the CSRs don't know their elbow from their assholes. But the few of us who do know understand the total lack of info that's provided to answer customer concerns. And the store reps are pulls their info out their ass since they only have access to what csr's over the phone have.
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Unless your calling about an iphone problem you will get little help.
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I have not heard any thing official, but the 2.3 beta/alpha that has been tested has it turned on by default, the buzz is that it will be released by the end of July
So that is what I would bet my $1 on, you will be able to use 3rd party app on July 31st.
Rethink possible. Then lower your standards.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.
Just look at their response to every other issue Atrix users have complained to ATT about and you will have your answer. Its "capable".
Mgamerz said:
Rethink possible. Then lower your standards.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.
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I actually loled at that.
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like 1 out of probably 10,000 calls might a customer actually ask that question. this is why att releases announcements online where people who know whats up with phones are and why att wouldn't feel the need to inform the cs reps of something that is like lighting striking the same place twice. if google doesn't know do you really think a cs rep will know?
Clienterror said:
I actually loled at that.
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Before I removed the boot screen that's what I always thought of.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.
For what its worth. I spoke to a csr and they told me he saw something for an update in the summer.......... that's freaking great buddy!.. Then I proceeded to get a free otter box because they were out of webtop docks.. :-(
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Hey all.. am definitely a noob.. i was just throttle, i have a mytouch 4g(unlimited everything) so they say. they shouldve throttle my text msg usage rather than my hsdpa.. isnt there a / an easier way to unthrottle my data speed maybe with an app or doing something else.. i read up on the steps.. From the original listed steps posted it says you have to be unthrottle before you apply the change.. so it wouldnt make sense to try it.. my phone isn't rooted yet.. i was thinking about using visionary+... please, please help in anyway possible... at least something fairly easy... thanks
first things first, when does the new billing cycle start? if it's just a few days away, you may not want to dive into rooting if you are not familiar with it..
secondly, if you read the throttling thread, you will see a few had success of getting unthrottled after being throttled. Cant confirm this, but I would say worth the try..
New billing cycle start every 7th of the month....its just frustrating when i listen to Pandora or trying to download something, its soooo slow.. especially Pandora... i mean i was kinda embarrassed, because at my job i hooked up my phone to the speaker so when all can listen to music instead of repeated songs from radio... but it just started cutting the songs, slowing down and skipping... and yes i do have Pandora One...even if i cant do the service.jar mod, if i could just modify my phone a little and do get some data boost that would be lovely................
however, i also tried using visionary to temp root my phone and root explorer to modify the "build.prop" still no luck... but funny after changing the values after i reboot the numbers go back to the same....just frustrated....
Thanks for your response......
And a funny thing happened last billing cycle, when i was throttled down, A/(one) day before the new cycle started i was unthrottled, but what i did was something somebody did, the switched to edge(gsm) for a day or so, then switched back to gsm/wcdma auto.. and claimed it worked for them...i tried for about 2days and i did a speed test, found out my speed was unthrottled( and this was a day before my new billing cycle started)..
The easiest thing to do would be to upgrade your data package, I'm currently on a 10 gig/month plan. Also, store some music to your phone and play from that.
Lastly, use wifi when you can.
Hope this helps.
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I give up... just going to deal with the disappointment.. anyway.. thanks all..
Just move over to Sprint. I used 10 gigs yesterday downloading torrents! Ha! Those build.prop and classes.dex solutions never worked for me and i was rooted. Save yourself the frustration. But maybe it will work for you some ppl had success.
i kinda try those two things but no real luck....but one thing i've come to find out is that it all has something to do with the sim card... if i can find a way to reset the data reading on my sim card then am good...yeah i still have a whole year before my contract is up...sprint seem to be on top of their game....
Nvm
-Figured i needed a signature for my phone. This is it......
lol...
well, ill keep trying things...i know there is a way to do this, not just on there end..damn
I also mean i'm open for ideas...things that have worked for you.. please post them...eg(changing apn, removing sim card over night etc)...thanks
Hey.. since most of us have already upgraded to Gingerbread and there's no official way to root your phone with gingerbread.. even with visionary etc... has anyone been throttled and how well does this app really work.(how many ppl have used it and can say it really works under gingerbread. thanks)> http://forum.xda-developers.com/showthread.php?p=16369920
tried it but no such luck on my end, but I used it after being throttled, will try again in the next billing cycle before being throttled
when you was throttled, did your speed get very low.. say 56k or you had some improvement?
no improvement just did a speed test I'm at 31kbps
I don't care what anyone say.. when they throttle you.. edge, 3g, 4g.. all gets throttled.
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jr_718 said:
I also mean i'm open for ideas...things that have worked for you.. please post them...eg(changing apn, removing sim card over night etc)...thanks
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Stop using so much data is a good way not to be throttled. wifi is an option as well.
If you are sucking so much data that you use the 5gigs they give you a month then honestly you deserve to be throttled back. Trying to bypass the throttle will led to caps and more cost in the end.
Just my two cents.
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Are you kidding me.. compare to someone in this forum who actually used 40+gb of data in a matter of one billing cycle and has 5gb unlimited plan..lol...the most I've ever used is 9gb of data...shoot. if am paying for unlimited I shouldn't be throttle.. just waiting for my contract to be over maybe.. just maybe ill switch to sprint..
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jr_718 said:
And a funny thing happened last billing cycle, when i was throttled down, A/(one) day before the new cycle started i was unthrottled, but what i did was something somebody did, the switched to edge(gsm) for a day or so, then switched back to gsm/wcdma auto.. and claimed it worked for them...i tried for about 2days and i did a speed test, found out my speed was unthrottled( and this was a day before my new billing cycle started)..
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you think it was the process that unthrottled you or is it a possibility they unthrottled you early? cause i need this i get throttled every month! lol last billing cycle idk what happened if they forgot me or something but i spent the whole billing cycle and half of the new one throttled i had to call for them to refresh it
jr_718 said:
Are you kidding me.. compare to someone in this forum who actually used 40+gb of data in a matter of one billing cycle and has 5gb unlimited plan..lol...the most I've ever used is 9gb of data...shoot. if am paying for unlimited I shouldn't be throttle.. just waiting for my contract to be over maybe.. just maybe ill switch to sprint..
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yea im thinking same right now Sprint is the only one that gives true unlimited service but their rates are ridiculous. Im guessing tmobile got alot of complaints regarding their use of the word unlimited n leaving out the detail that its not really unlimited cause in the new commercial the guy who talks fast kinda like the fine print mentions the throttle after 2gb or 5gb of data its 20$ extra for 5gb. they got a new plan tho 49.99 2 lines unlimited everything might wanna look into it not sure if its only for first time customers or not but if its not im all on it.
I rooted my phone months ago and I think ever since I did, my 4G internet speeds have been very low - like .30 mbps download and .10 mbps upload according to the Speednet test.
I've tried every radio in the radio thread and even went back to the stock ROM ( rooted ) and it remained the same. Does anyone have any suggestions ?
Everything else works 100%.
Sound like you got throttled-tmo has a 5 gig cap per month before you get throttled-Check your data usage for the month. Think if you switch to 2g its a little faster, otherwise you have to wait till your next billing cycle starts
While it may sound like I'm throttled, that isn't what's goin' on cause I've talked to T-Mobile and I'm well below my 2 GB limit. I appreciate your reply anyway.
I haven't been here in a while since I got the Samsung galaxy s2.. I have to agree with you.. You are not throttled. I have been experiencing the same problem even with both phones.. I changed sim cards like three times already. So what I did was called t-mobile they filed a report to the tech engineers to check the towers and their systems will take about 72hrs. So ill be calling back tomorrow (1/16/2012)to find out if they fixed the towers like I was told..the towers might be affecting my speed.. So call them and explain to them and see if they can do the same for you...
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That's funny cause I actually went through that with T-Mobile as well. Eventually they told me it's a problem with my phone. **** this.
Do you live in New Jersey ?
MFZ22 said:
That's funny cause I actually went through that with T-Mobile as well. Eventually they told me it's a problem with my phone. **** this.
Do you live in New Jersey ?
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No, close, am in nyc, close to Manhattan/Brooklyn...Just tell them a customer/friend has also called and complained about this same situation. i took off work on friday, after dr. appointment, i went to t mobile retail store and we did a test, troubleshooting etc, and nothing...so if they tell you it's your phone what do they expect you to do, exchange your phone, it's ridiculous.. i have both mt4g and samsung galaxy s2, both experiencing the same problems, i told them, actually had a small argument with them, but i'm just waiting for tomorrow and hear what BullSh*t they going to tell me...just make sure if you end up going to tmobile retail store to unroot your phone.. if they ask you to go to a tmobile store..
===========================
Ill be the first to hit your thanks
Yea, I've been through all that. Let me know what they say
Spoke to them and they still working on it. So we might get a text or check with them later...
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Well they called me today telling me the engineers are still working on it...
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Can you try someone else's SIM in your phone and vice-versa? That narrows it down to the phone or the account.
Last time I went to the States when the prepaid $1.49 day pass still existed, I was being throttled from the moment I entered the country despite not even having a chance to accrue 30 MB of usage. On the second day I bought a new pass and was still throttled. I went to a T-Mobile store and they had nothing to suggest other than that they could try to reset the data (?) on my account. I wanted to try the store's SIMs in my phone or vice versa but they told me all the sample phones had their battery covers glued on so customers couldn't walk away with the SIMs due to a high-theft area.
Anyway, on that second day I used a lot despite the throttling, and in the evening I got a text that I just hit 30 MB and would be throttled. Finally on the third day, when I bought a new pass I had full speed.
No.. T-mobile has acknowledged that they have the problem.. My girlfriend also have the same problem..I will wait till its fixed..I've changed my simply card 3x already..lol
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I called 'em today and just pressed the issue further. I can only think it's their network or towers around here cause when I speed test it now, it could download at 6 Mbps or 0.25 Mbps, so I'm taking that as a sign of them working on it.
I got 'em to take $80 off my bill a couple weeks ago because this is bull****. IT's a been a long time, but I never noticed cause I usually use WiFi and I just downloaded the speedtest.net app like a month ago.
I told them I don't care if they fix it tomorrow, I'm still gonna move on and do business with a different company as soon as I can. Every time I see that silly long armed ***** on their commercial boasting about their 4G speeds, I wanna close my account.