Related
Simple enough lol.
I normally have had excellent CS from Sprint, both over the phone, online, and in store, but today I had a flat out horrific chat experience online with them.
The chick knew nothing. I mean NOTHING. She told me to keep checking for updates after I told her I was on the newest update and gave her my version number (1.47.651.1 of course). Then, she lied to me about there not being any 4G coverage in the heart of downtown St. Louis!
I told her the map showed coverage and that my buddy's phone right next to me got 4G while mine didn't (of course it didn't, it has no certs ) and she said that there is no coverage there. The ZIP is 63102 by the way.
Then I told her again that my phone had service there before the update and that my buddy's did right then, and she said some jibberish then closed the chat.
Here's the worst part of the chat:
07/04/2010 04:48:11PM Jesse C: "63102"
07/04/2010 04:48:19PM Agent (Grace S.): "Ok, thank you."
07/04/2010 04:49:05PM Agent (Grace S.): "I am sorry to say that this area is not under the 4g network."
07/04/2010 04:49:26PM Jesse C: "The map shows that it is"
07/04/2010 04:50:33PM Agent (Grace S.): "I have checked with the help of required tool , the are under 63102 do not have the 4g coverage."
07/04/2010 04:51:05PM Jesse C: "I'm looking at the coverage map right now that says it does. My friends phone who was right next to me got 4G service"
07/04/2010 04:51:20PM Agent (Grace S.): "Ok."
07/04/2010 04:52:35PM Agent (Grace S.): "I understand that ."
07/04/2010 04:52:52PM Agent (Grace S.): "I have checked the basic ."
07/04/2010 04:53:33PM Agent (Grace S.): "Due to the technical nature of your concern please contact our technical support to resolve this issue."
07/04/2010 04:53:52PM Agent (Grace S.): "You can contact them at 1-888-211-4727"
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Click to collapse
What the f*ck does "I have checked the basic ." even mean!?
Jeez Sprint, I was proud of your CS before this. This is just sad.
Anyways, please share your worst experience here.
Regards,
Jesse C.
P.S. Look up the 63102 zip on Sprints coverage maps. It's blanketed by 4G.
Thats pretty bad. I have only had one problem so far with Sprint CS, though I have only called a few times as I just switched to Sprint for the Evo. I called CS a couple days after I got the phone activated, and told the rep that I wanted to add discounts to my account, either school or work. She told me that id get a 13% discount with work, and that SHE would apply it to my account, and that it would be on my on the bill after next, and to not worry about it. She was a pretty nice lady though.
I called back a week later, and asked the progress of it and if it was in the system. This lady said there was no record of me even calling, and there were no notes..
After 3 calls and 3 stores (got the run around) I finally managed to got somebody that would send me the damn replacement phones.
However, she talked like a robot.
After every single sentence she would said: "We apologize for any inconvenience we may cause you, thank you for waiting" Never even put me on hold, just said that after she would say something else.
She also asked me 3 times "How is your day today?" And all 3 times I replied by saying "Oh, it's going pretty good, just got done with a golf tourney"
Those are just two of the things she said exactly the same multiple times while I was on the phone. It was kind of creepy how she seemed not to remember that she had already asked me the same **** several times already and how it was always word for word.
oOflyeyesOo said:
I called back a week later, and asked the progress of it and if it was in the system. This lady said there was no record of me even calling, and there were no notes..
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Click to collapse
That would be a pain in the neck. I've had similar things happen with AT&T though.
They had the worst in store people ever (rude, hateful, and just plain ignorant of there being anything besides the iPhone) and over the phone wasn't much better. At one point I called to add the $20 unlimited texting plan to one line of the family plan, and she kept insisting that I add the $30 unlimited plan for the whole account. I turned her down 3 times, and she still added it. I had to call back and have it changed.
^^ Those things make me happy I switched.
BTW: @oOflyeyesOo I noticed you're in St. Louis too, whereabouts you at? What kinda speeds do you pick up on 4G?
EDIT: @hrshycro Ha yeah that sounds pretty creepy. My in-store Sprint rep was really full of himself lol but hell he was funny. He would mess with all the customers though, which could be annoying if you aren't the joking type. He messed with an old lady about picking out a red phone, which I thought was a little over the line, but otherwise he was pretty good.
Everytime I call I get someone in the philippines. I'm assuming that country because at&t has call centers there. I always get someone who doesn't know what they are doing and always get different answers. I just hit my 30 day period today and I need to swap my EVOs and RS tells me that they will swap it after the 30 days. All I know is that they better or else someone is going to get earth slammed.
Sent from my Supersonic
I've actually had good experiences so far with Sprint. All of the talk I've heard about the service and the customer service have been proven wrong. I got my Evo and my girlfriend's Evo by walking in.
gqstatus0685 said:
Everytime I call I get someone in the philippines. I'm assuming that country because at&t has call centers there. I always get someone who doesn't know what they are doing and always get different answers. I just hit my 30 day period today and I need to swap my EVOs and RS tells me that they will swap it after the 30 days. All I know is that they better or else someone is going to get earth slammed.
Sent from my Supersonic
Click to expand...
Click to collapse
My 30 days is up too, so they batter refund me money whenever I get the replacement mailer to send them back in and they get them...
Usually, I have had great customer service. The only problems are when they want to test my cell remotely, and they ask me to call from a land line. And I don't have a land line. So the test cannot be performed, and I have to go to the Sprint store. They assume you have a land line at home, which fewer people have each day.
I have been with them over 10 years.
Whenever I bug them about a fee or something, they give me credit. One day I even took my Blackberry, and they simple replaced it for a new one. I had no insurance and the BB was 6 months old.
baiatul said:
Usually, I have had great customer service. The only problems are when they want to test my cell remotely, and they ask me to call from a land line. And I don't have a land line. So the test cannot be performed, and I have to go to the Sprint store. They assume you have a land line at home, which fewer people have each day.
I have been with them over 10 years.
Whenever I bug them about a fee or something, they give me credit. One day I even took my Blackberry, and they simple replaced it for a new one. I had no insurance and the BB was 6 months old.
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Click to collapse
That's awesome! Other than what happened today, I've actually typically had really great experiences with them in store & online, so I'm hoping this is just a one time thing lol.
It's nice to hear that most people have had no issues.
Well, I remembered another problem.
I found a Sprint cell phone in the snow. I called *2 and I told them, I found a cell phone.
They told me what was my cell number. I said, well, I don't know, I just found it and I would like you to call the owner at home, or send him an email.
They insisted that I should give them my name, which I did, and they told me that it does not match the name on the cell phone.
I replied that of course, because it was a Sprint cell phone I found in the snow. Somebody dropped it.
They told me there was nothing they could do about it.
------
Eventually the cell phone's battery died, but it happened to be just like my cell phone, so I put in my battery and waited for the call, she called...and then I met this nice Japanese girl at a corner that insisted that I take like 50 bucks. I didn't.
But really, customer representatives are like robots. When there is something unexpected, they have no clue about what to do. And I was disappointed that if I lose my cell, and somebody calls Sprint, they cannot do anything about it.
(they may be lazy.)
baiatul said:
Well, I remembered another problem.
I found a Sprint cell phone in the snow. I called *2 and I told them, I found a cell phone.
They told me what was my cell number. I said, well, I don't know, I just found it and I would like you to call the owner at home, or send him an email.
They insisted that I should give them my name, which I did, and they told me that it does not match the name on the cell phone.
I replied that of course, because it was a Sprint cell phone I found in the snow. Somebody dropped it.
They told me there was nothing they could do about it.
------
Eventually the cell phone's battery died, but it happened to be just like my cell phone, so I put in my battery and waited for the call, she called...and then I met this nice Japanese girl at a corner that insisted that I take like 50 bucks. I didn't.
But really, customer representatives are like robots. When there is something unexpected, they have no clue about what to do. And I was disappointed that if I lose my cell, and somebody calls Sprint, they cannot do anything about it.
(they may be lazy.)
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Click to collapse
Yeah, that was my problem, they're just robots; they talk like robots and do like robots, and nothing else. Actually made me wonder if they only knew a few english words.
Hrshycro said:
Yeah, that was my problem, they're just robots; they talk like robots and do like robots, and nothing else. Actually made me wonder if they only knew a few english words.
Click to expand...
Click to collapse
It really wouldn't surprise me if they only knew enough to get through basic convos. Most of my Sprint CS calls were with American sounding people (or people that spoke excellent English one way or another) but we've all had those "me no speaky" types if you'll forgive the stereotype
That chat rep I spoke to sure seemed to stumble through the language. It could have almost been machine translated from any language better.
Sprint sent me a touch pro 2 replacement after mine killed itself. Half of the keys wouldn't work so I called sprint up to tell them they sent me a broken phone. They told me to take it to the nearest corporate sprint store which is about 45 minutes away. So I get there and explain the situation and their response was "Nope, can't fix it". At this point i was pissed. So i went home and called sprint again. This time, my mother talked to the service rep. She yelled at the damn rep and they said they would send me a brand new phone. When the new one got here. There were big blue spots all over the inside of the screen. I just bought a palm pre and kept the replacement as a back up.
Sprint has been good to me...at least better than AT&T was.
my mom has been a sprint customer for like 13 years and whenever she talks to sprint cs reps it's over the phone... and whenever she uses up her minutes and her bill is high, she just calls and they'll cut it. but of course when i get my evo the treatment changes all of a sudden. the first time i called sprint it was bcuz my evo was bricked, so they said take it to bestbuy cuz we can't do anything for you. that conversation lasted literally 1 minute bcuz the girl didn't know what she was doing and she told me to take out the battery wait 2 days and then try to turn the phone on. i told her that this wasn't going to solve anything so she yelled goodbye and hung up
Geez. Do you guys expect the customer representatives to know every knicks and knacks of this phone? It's not they're fault they're given scripts and are under tight restrictions as to what they can do and say. Sure they may be seem robotic, but can't blame them. All customer representatives who just talks on the phone the whole will eventually sound like one.
Just saying that you guys are being a little harsh towards them. I would very much rather talk to them than actual robots.. er automated systems.
From the HTC Evo!!
BTW: @oOflyeyesOo I noticed you're in St. Louis too, whereabouts you at? What kinda speeds do you pick up on 4G?
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Click to collapse
I live in the Ballwin area, near chesterfield. I get a 4G signal here, but its very weak signal, I never get any bars. Yesterday I was getting a bit better speeds when running speedtests. I was getting 2500-3000 down, and only 150 up... But a week before I was constantly getting speed tests that were in the hundreds, so atleast its getting a little better. Its still iffy though, I still don't get a constant connection, as when I try to download torrents, it might get to 150kb/s, but then drops back down fast, then slowly goes up again and back down, never constant.
oOflyeyesOo said:
I live in the Ballwin area, near chesterfield. I get a 4G signal here, but its very weak signal, I never get any bars. Yesterday I was getting a bit better speeds when running speedtests. I was getting 2500-3000 down, and only 150 up... But a week before I was constantly getting speed tests that were in the hundreds, so atleast its getting a little better. Its still iffy though, I still don't get a constant connection, as when I try to download torrents, it might get to 150kb/s, but then drops back down fast, then slowly goes up again and back down, never constant.
Click to expand...
Click to collapse
Hey at least you get 4G! I'm down around Festus and we aren't on the list until Sprint is scheduled to upgrade the surrounding St. Louis areas until next May! Haha
Its nice to see those speeds. Before I screwed up my 4G the highest I ever hit was 2500, with most of them being about 1500-2000, speeds I can hit on 3G here.
Also, my torrents are always fluctuating like that over my 3G connection, its kind of a bummer lol
brennod10 said:
my mom has been a sprint customer for like 13 years and whenever she talks to sprint cs reps it's over the phone... and whenever she uses up her minutes and her bill is high, she just calls and they'll cut it. but of course when i get my evo the treatment changes all of a sudden. the first time i called sprint it was bcuz my evo was bricked, so they said take it to bestbuy cuz we can't do anything for you. that conversation lasted literally 1 minute bcuz the girl didn't know what she was doing and she told me to take out the battery wait 2 days and then try to turn the phone on. i told her that this wasn't going to solve anything so she yelled goodbye and hung up
Click to expand...
Click to collapse
the cs rep Hung up on you, Damn homie
Sent from my PC36100 using XDA App
JUST2SUAVE said:
the cs rep Hung up on you, Damn homie
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Click to collapse
I honestly can't tell if that is sarcasm or not LOL!
I went to the store the other day to get my phone replaced because the power button is lower then what it should be making it difficult to turn on. The store where I originally bought it from ( a corporate store) said they would but I was moving so I didn't have time. So anyways I tried to get it replaced and some b*tch said it was a cosmetic defect and not a functionality issue. So she would not replace it. I eminently called Sprint cs and they said it would be replaced but the store would still not do it. On top of that cs said that the evo could only be replaced in store. I will only be within my 30 days for a few more days. BS I guess I have to get it from my original store.
sent from my Evo beast
For anyone who doesn't stray too far from the G2 section of XDA I found this thread in the my old stomping ground Vibrant section.
http://forum.xda-developers.com/showthread.php?t=815637
Basically, T-Mo is doing a pilot of a home 3G booster for select customers. It is a physical unit they ship to you, and it's basically just a cell repeater. You need to have at least a small amount of 3G reception somewhere in your house, according to the thread.
I sent my email about an hour ago to tmo and they responded within about 30 min saying that I might qualify and gave me a number to call. I called and the loyalty rep asked me a couple questions to verify eligibility. You need to live in a single family home and have a landline (though they did not verify this, just asked and continued on when I responded in the affirmative).
The rep said it would be mailed out Tuesday morning 100% free, the only thing I need to do is fill out the surveys they send periodically to see how the service is working.
Basically, if you get crappy 3G coverage in your house, give this a shot. Several people in the thread have already received the device and said it works great, and I can report back once I receive mine.
So all we do is shoot them an email saying our 3G service is sort of low and that we want to be a tester? Can you post the number?
Apparently if you call a standard CSR they will not know what you are talking about. There is a special email. Here is the email exchange. They gave me their number to call in their response, but I am not 100% certain whether you need to email them first or not. Their email is [email protected].
Here's my exchange:
from MORESIGNAL <[email protected]>
to T***** Bunch <[email protected]*******.com>
date Fri, Feb 18, 2011 at 3:02 PM
subject RE: Weak Home Signal
hide details 3:02 PM (1 hour ago)
Dear T-Mobile Customer,
We have reviewed your recent coverage concern, and you may qualify to be part of a free, in-home device trial! The device is designed to boost 3G signal inside your home. We look forward to speaking with you regarding your eligibility. Please call us at 1-877-724-4659 for details!
T-Mobile Customer Loyalty Team
Please do not reply to this e-mail. If you have questions, please call us at 1-877-724-4659.
From: T***** Bunch [mailto:[email protected]********.com]
Sent: Friday, February 18, 2011 2:13 PM
To: MORESIGNAL
Subject: Weak Home Signal
- Hide quoted text -
I'm a long-time T-Mobile customer (509-***-****) who's on the verge of cancellation due to difficulty in getting a signal at my house. I read some internet forum posts about a T-Mobile trial of a Nextivity signal booster that sounds like it might allow my phone to work at home and enable T-Mobile to salvage a customer account.
I have a G2 and my wife has a MyTouch3G Slide and only in a couple areas of our house we can get 3G coverage. Unfortunately this is very frustrating for us as we pay almost $150 per month for our service and have very low-speed data while we are in all the common areas of our house.
I live in WA and am willing to fill out surveys on my experiences with the booster. Please let me know if I can be included in your trial.
T***** Bunch
[email protected]********.com
509-***-****
I'm sending an email, just because of my interest in the technology Thx for this.
Thanks for the info! I just sent them a letter
Sent from my HTC Vision using XDA App
Sent one as well.. My phone has two bars of 3G sitting beside me but when I pick it up it will go to Edge or even GPRS in certain areas of my house. However I go a few blocks down the street and I am full tilt "4G"
I've seen this happening a bit with AT&T customers with bad reception, getting phemtocells to boost 3G performance inside their house.
Although I don't really get why you would do this with T-mobile? especially if you have a G2, why not just use WiFi calling and call it a day?
I am really excited to see if we qualify for this. In my room I get 3G alright, but most of our house is on edge, and our living room gets little to no cell reception at all. If someone who still has 3G coverage in their house can get this, than we should definitely be able to as long-time (10 years +) T-Mobile Customers.
Our housing association turned down building a cell tower near my house not too long ago to address the concerns of everyone in this area and I was really ticked at them for not doing it.
martonikaj said:
I've seen this happening a bit with AT&T customers with bad reception, getting phemtocells to boost 3G performance inside their house.
Although I don't really get why you would do this with T-mobile? especially if you have a G2, why not just use WiFi calling and call it a day?
Click to expand...
Click to collapse
This is of course assuming one has wifi in their house to begin with.
Sent from my HTC Vision using XDA App
TJBunch1228 said:
This is of course assuming one has wifi in their house to begin with.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
ya its nuts that some people still dont have wifi, it costs like 20-30 bucks at walmart for a router lol.
i wonder if those same people are still paying for 56k speed on AOL.
TJBunch1228 said:
This is of course assuming one has wifi in their house to begin with.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
I find it hard to believe that someone reading XDA doesn't have WiFi in their house.
And even lighter, I'd be surprised if someone who has an android phone with a $70+ phone plan including data doesn't have WiFi lol.
Just sayin it would be easier to just turn on WiFi calling then order a microcell.
martonikaj said:
I find it hard to believe that someone reading XDA doesn't have WiFi in their house.
And even lighter, I'd be surprised if someone who has an android phone with a $70+ phone plan including data doesn't have WiFi lol.
Just sayin it would be easier to just turn on WiFi calling then order a microcell.
Click to expand...
Click to collapse
This is for people who don't have home internet or only have slow DSL obviously. Of course if you have a great ISP and a wireless router this thread is moot for you.
Don't sign up for the free equipment if you are happy with your wifi calling and wifi data. Simple as that.
martonikaj said:
I find it hard to believe that someone reading XDA doesn't have WiFi in their house.
And even lighter, I'd be surprised if someone who has an android phone with a $70+ phone plan including data doesn't have WiFi lol.
Just sayin it would be easier to just turn on WiFi calling then order a microcell.
Click to expand...
Click to collapse
Agreed lol
I've got a really beasty Net gear router with 8 internal antennas and almost 800mhz processor in it.... and I STILL get barely enough wifi to do wifi calling in my bedroom
So this thing would be perfect for me. I get great data outside, and other parts of my house, but I swear my room has lead walls *it's an addon to the old house*
i ordered mine today hopefully i will no longer have dead spots in my bathroom and back bedroom. and they waived the shgipping cost. tmo is really trying to keep their customers happy.
Thanks for sharing. I ordered one today. I didn't bother with the email and just called the number. The rep asked if anyone else needed one. My folks got two more, one for home and another for office. No shipping, no strings, lifetime use. They may ask you to answer some questions by email about the product. No big deal there.
Sent from my HTC Vision using XDA App
tsalate said:
i ordered mine today hopefully i will no longer have dead spots in my bathroom and back bedroom. and they waived the shgipping cost. tmo is really trying to keep their customers happy.
Click to expand...
Click to collapse
Service in the bathroom? sounds like a 1 way ticket to water damage.
But yea it seems like T-mo is really trying to keep their customers. I'm on a non-contract plan and they treat me amazingly lol.
You're gonna sit there with a straight face and tell me you throw birds at pigs while you are deucing?!
Madness
Sent from my HTC Vision using XDA App
What number are you calling? I called the one in the thread, and I get some real estate company. I have yet to get an email response.
brfield said:
What number are you calling? I called the one in the thread, and I get some real estate company. I have yet to get an email response.
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Click to collapse
The number in the 3rd post of this thread, my email from them, is the one I called..worked fine yesterday.
Sent from my HTC Vision using XDA App
TJBunch1228 said:
Dear T-Mobile Customer,
We have reviewed your recent coverage concern, and you may qualify to be part of a free, in-home device trial! The device is designed to boost 3G signal inside your home. We look forward to speaking with you regarding your eligibility. Please call us at 1-877-724-4659 for details!
T-Mobile Customer Loyalty Team
Please do not reply to this e-mail. If you have questions, please call us at 1-877-724-4659.
Click to expand...
Click to collapse
Thanks so much for this post. It gave me an idea of what we needed to do to get into this program. Here's my experience: We called into the program (at the number listed above) and told them that we had a weak signal in our house and heard about this pilot program to provide cell boosters to customers. The representative was extremely friendly through the whole call, and asked us some of the questions above or listed in the other post (landline, home, 911, etc). Good thing we were prepared with this. After going through all that they told us they'd be sending it free with the stipulation that we return it if they end the program and that we answer 3 surveys. Fully worth it from our perspective.
Our reception problems are bad here...
I didn't tell them this, but I think the problems got way worse with our new roof. In most of our house we either get edge or no reception (in two particular places incl our home office) but in my room we get 3G (Lucky!). I'm really excited about this program and that I found this post my first day on the "Normal" G2 forums (I'm normally reading the Dev section).
Aloha
[rant]
So I looked at sprints coverage map again, and noticed that same as before for me, they show I should have full bar 4G coverage on my 1 acre property. I don't get any 4G at all until I go down the street a couple hundred feet.
I called them tonight, finally pissed off about it, and the first guy told me tough sh!t, that coverage maps were a total guestimate and didn't matter. Finally ending up talking to this girl who actually helped me out. She told me I would need to go by a sprint repair shop, thankfully one is 2 mins down the road from where I work, and have them check it out, and if they say it is fine, or replace my phone, and I still cannot connect, they will see what can be done next.
Background.
At first they went to tell me about the 30 days and so forth. I pointed out how I broke a $300 ETF to move to sprint, and then paid another 200 for my phone, and another 120 for my bill, all within the first 30 days of start of service with sprint. I also pointed out that the moment I did that, I lost my unlimited data plan with AT&T.
So I have unrooted my phone, and I am sad cause my phone feels so lame running stock sense 2.2 when I had a awesome 2.3.2 CM7 and will be like that until I go by the sprint store tomorrow evening. So I am hoping they somehow make good on their end when I get back home, and still get no 4G coverage, just like the other 4 evos that have been at my house my friends have get no coverage.
anyone else have issues like this? I was really just ranting cause I want to either have 4G or a carrier that I actually get 4G with at my house, when they say I will.
[/rant]
You ever look at clears maps? They're a lot more detailed.
Sent from my HTC Vision using XDA Premium App
david279 said:
You ever look at clears maps? They're a lot more detailed.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
they were different about a month ago, checked last night and they match to a T for where I live.
you're not going to get sympathy...err...just leave sprint and get a thunderbolt. 4G with sprint sucks anyways. I get faster 3G most of the time.
aweskelo said:
you're not going to get sympathy...err...just leave sprint and get a thunderbolt. 4G with sprint sucks anyways. I get faster 3G most of the time.
Click to expand...
Click to collapse
i am on the phone with sprint right now trying to terminate my contract without an ETF since I was lied to about coverage. They are sending me to "account services" right now to talk about it. I have been lied to and run in circles so many times trying to fix this issue. It is making me so mad.
doesn't help I haven't slept in like 30 hours lol.
nosympathy said:
i am on the phone with sprint right now trying to terminate my contract without an ETF since I was lied to about coverage. They are sending me to "account services" right now to talk about it. I have been lied to and run in circles so many times trying to fix this issue. It is making me so mad.
doesn't help I haven't slept in like 30 hours lol.
Click to expand...
Click to collapse
Good luck. Let me know how it goes. I'm trying to figure out why coverage sucks so much at my house, despite both Clear and Sprint's 4g coverage maps claiming I should have good coverage.
Cheers
mylasthope said:
Good luck. Let me know how it goes. I'm trying to figure out why coverage sucks so much at my house, despite both Clear and Sprint's 4g coverage maps claiming I should have good coverage.
Cheers
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Click to collapse
well I ended up going way up sprint somehow. And eventually I talked to some manager who started cursing me out and calling me names and lying to my face. He said the only reason I have connection problems at my house was because I don't turn my phone off for extended periods of time during the day. lol... Needless to say I had his manager listen to that call and next thing I know I have no ETF, a sprint EVO 4G to sell, and an HTC thunderbolt that is so fast it isn't funny.
Congrats-what's the speed tests showing so far on average?
Sent from my PC36100 using XDA Premium App
I went in today to get my girlfriend a Nexus S since it's free on contract today for my girlfriend. The girl that helped me had an ass worthy of a human sacrifice.
Her other assosiate stated that they had one more left but it came preinstalled with an Invisishield and that is have to pay additional for it. I told her I wasn't interested and then asked her why they would open a new phone and tamper with it without the customers consent. I would have let their little commission scam slide if the protector was put on properly. The shield looked like a righty broke his arm and and put the screen protector on with his left. It had more bubbles than an ice cold Coke.
I declined and they ripped the.protector off and threw it out. I thought it was pretty funny and wondered if any of you guys ran into that. I'm going to check the phone when I get home to make sure I don't have any water damage.
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I got mine at bb and the lady was super nice, didn't even ask twice about a case
Sent from my Nexus S 4G using XDA App
Got mine online. Can't stand most bb associates.
Sent from my HTC Vision using XDA Premium App
Got mine at bb today also, the lady was great and a joy to buy from.
Sent from my Nexus S using XDA Premium App
I had to drive an hour and a half to get my wife's new upgrade as the local Best Buy stores in my area do not carry T-Mobile. So it was off to Raleigh. But the Best Buy Phone store was very nice and so were the sale associates. I think it was a great deal.
Picked up my freebee today from BB, would you believe, it took 3 1/2 hours !!!!
Everything was going wrong at the store .. problems activating, problems with my account, continuous calls to AT&T & BB Corporate .. it was basically a nightmare.
To top it all off, in the process or trying to activate the damn phone, they completely rubbed my wife's phone off AT&T's system !!! Wife has iPhone 4 that was now dead in the water. Call my wife's phone, nothing, states # disconnected !!! Another 1 hour on the phone with AT&T Business Enterprise trying to get wifes # back & iPhone re-activated.
I sent the BB Store Manager (who I know personally) & Corporate BB Mobile a nasty a$$ email explaining the complete ordeal there at his store and my issues afterwards of what his BB employees did to my AT&T account.
Let's see what response I get from that.
Sent from my Inspire 4G using XDA Premium App
I went today to take charge while my dad and brother got them. My dad's has the new version of the market, but my brother's has the old version. Anyone know why that would be the case? Could my dad's just have been newer product?
Some people suck. Thats why I do most of my shopping online haha
LordGeek said:
Picked up my freebee today from BB, would you believe, it took 3 1/2 hours !!!!
Everything was going wrong at the store .. problems activating, problems with my account, continuous calls to AT&T & BB Corporate .. it was basically a nightmare.
To top it all off, in the process or trying to activate the damn phone, they completely rubbed my wife's phone off AT&T's system !!! Wife has iPhone 4 that was now dead in the water. Call my wife's phone, nothing, states # disconnected !!! Another 1 hour on the phone with AT&T Business Enterprise trying to get wifes # back & iPhone re-activated.
I sent the BB Store Manager (who I know personally) & Corporate BB Mobile a nasty a$$ email explaining the complete ordeal there at his store and my issues afterwards of what his BB employees did to my AT&T account.
Let's see what response I get from that.
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
That sounds like a nightmare. Where in Ohio?
Had mine within 20 mins!
Sent from my Nexus S using XDA Premium App
Androidude said:
I went today to take charge while my dad and brother got them. My dad's has the new version of the market, but my brother's has the old version. Anyone know why that would be the case? Could my dad's just have been newer product?
Click to expand...
Click to collapse
No. The market update is totally random. If you had him do a few factory resets it'll get pushed to his device. Say 3 out of 7 resets results in the market update.
tekkitan said:
That sounds like a nightmare. Where in Ohio?
Click to expand...
Click to collapse
North Olmsted BB @ the Great Northern Mall (strip).
Sent from my Inspire 4G using XDA Premium App
I got mine on Saturday and walked in today to get my money back. now running CM7 build 150 with native tether on the road with my SGT. Priceless.
Sent from my GT-P7510 using XDA Premium App
ElCamino said:
I got mine on Saturday and walked in today to get my money back. now running CM7 build 150 with native tether on the road with my SGT. Priceless.
Click to expand...
Click to collapse
How are the recent CM7 nightlies running on the Nexus S(no 4G)? I've got to root my dad's so he can have tethering. I have an Inspire so I don't keep up around here.
Picked one up today without issue. Although I may be returning this. Not sure its a good replacement for the EVO.
l0gix said:
Picked one up today without issue. Although I may be returning this. Not sure its a good replacement for the EVO.
Click to expand...
Click to collapse
same here, was not aware that the signal problem would be that bad for me, it is.
although service hasn't cut or anything, i do not like seeing no bars, and only a 3g icon, at all. I loved the feel of my original Nexus however, and wanted that back, on top of that, I just need a 2nd phone to do code **** on.
my day? 12 hours worth of trying to get my Nexus S.
9am: post on XDA
10am: go to store, see what the deal is, BB site told me i was eligible for a partial upgrade
10:30: deuche at BB looks my stuff up, tells me since im at partial upgrade it would only be 75$ off the 549 price. I laughed.
10:40: I explain that my friend bought his evo the day after i did, we both left tmobile for sprint, few days after EVO3d release, my buddy and I go into sprint store to pay whatever for a 3d. They give him a 3D for 199.99, no plan change, no plan upgrade, no premier gold membership. no issues.
dude insist that he did not, and that im lie'ing, and know nothing of what i was talking about, because that defitnally would not of happened that way, and if anything, I can buy an Evo3D for 4something with my partial discount
i tell this guy ima bout to f**king kill him for telling me i dont know what im talking about, i was WITH HIM. turn around and leave.
11: call sprint. get transferred 3 times to handle why my buddy got that scenario, yet im not eligible.
Lady was so nice, sounded young, sweet, and most importantly, smart-understanding-and well informed. Tells me she can "buy up" upgrade my plan, and start fresh witha new 2 year contract, and that i would be eligible for any phone at new 2 year price, my plan was upgraded by i think $10, but could have been $20. I also get a discount for being a "UPS employee" * so i dont care to pay a small difference.
12: She tells me "IT WILL TAKE UP TO 2 HOURS TO TAKE PLACE" she makes it VERY clear, keep texting 1311 with "upgrade" for the next 2 hours, when it goes through, Ill know. She'll also have an email sent to confirm it processes.
3pm: still nothing, have to leave for IT work, keep texting upgrade
4:30pm: tech work done, keep texting upgrade
-im a patient person, friendly, do excellent customer support, I understand hostile people, so i am not one of them, with 3rd party customer support-
5: I call sprint. 3 people later, 2 of languages I can not understand english from 60year smoking veterans cough. 3rd lady is of your typical "Tyqueisha" attitude for her type of name, you know what im saying.
She tells me "day shouldn't have told u 2 hours, it will take up to 48 hours", but she "just axed her managa and she says im in a waiting list to get it done so just sit tyte it'll come threw for'ch'u"
5:30: off phone with sprint, pissed. start calling best buys around my area to locate if they even have any
6:30: many 10-25 minute waiting on hold before talking to anyone, i try calling further away stores, but ask them to look up specifics.
- I used to work at best buy, geek squad, 2 years. I know when they look up stuff on "RSS" that usually its off by about 2 hours, so a quick way to tell someone to piss off, is to tell them another store that RSS says is in stock, to get off the phone quickly, and to again, piss off caller X -
7:20: I think I locate one, about 30 minutes away, compared to the 7 minutes away.
7:40: I call my 7 minute away store, and have been on hold for 20 minutes, finally get someone - I ask them to check RSS - knowing - "no apparently were out"
7:45: Still texting upgrade - Nothing yet
7:50: Try calling store that i think the Nexus S is at, get on hold. Wait 5 min, hang up, ill assume its there.
7:55: call sprint. get transferred up 3 people - dude is so sorry, guarantee that it will be on in 30 minutes, hes walking to his supervisor to pass it on right now, no more problems, no call backs, 100% positive, 30 minutes.
8:10: I figure, hell, I know RSS is always wrong, ill drive to my 7 minute store, make an employee call direct to other stores, find me, ill drive fast to taht store, real, real fast.
8:17: in best buy, huge, huge line. wait in it for about 5 minutes, go seek a manager, because if im gonna wait there, I want to know its there, if it is, ill wait.
8:25: im still waiting for floor manager to come back, lemme know whats up, i walk over to mobile area, he's passing out 'store tickets' to help assign inventory to people waiting.
i walk up to him like "dude, you better say your about to walk one of those last 2 in your hands for me back there"
he stutters.. tells me he was, but stuttered because he wsent sure if it was me walking up to him, from the area i was in. I laugh, say sure, take the ticket.
8:30:8:35ish - text upgrade - nothing! nothing! there about 12 people in line in front of me, I apoligize to the few people around me, for what was about to happen.
--
i call sprint. i inform them to read the notes, they've been keeping track, and that i am waiting in line, as today, as they know, is the only day of the deal, the notes show i was promised 2 hours, then promised 30 minutes, 8 hours ago. I tell them if i get to the front of the line, and they don't have an solution for me, that it would turn into my last phone call with sprint, and the end of my sprint developer account as well, oh BTW, this is also 4 people up, from my initial person i spoke with when i called.
thats not all i said, but thats the just of it, i had the attention of every person in line the whole time, demonstrating exactly what a very smart real-mean-asshole-jerk, actually is, in person.
--
8:50pm: Whoever, at Sprint was, tells me 5 minutes, ten TOPS. ill have a text, and it will be activated. he is with his supervisor, and are going to do it, as soon as im off the phone.
5 minutes later, only 3 people moved out of the line, i keep texting upgrade.
5 minutes later - it happens. it actually takes the ten minutes, that prick.
by this time, best buy closed.
I walk out , with my nexus S , at 9:50, 2nd to last customer out of the store.
my outcome:
nexus S reception sucks compared to EVO, atleast in comparison to visually seeing bars on screen.
2 of the employee's bought my weed icon apps.
Sweet, I get a new phone to test stuff on, and make $1.40 from selling apps in person, lost 12 hours of my life.
worth it? you tell me.
sprint, this isn't over.
im sorry for anyone that reads all of that, but that is really how it went down, and i hope someone at sprint may some day see it, and just say "damn, sucks for you dude!" and laugh all the way to the bank.
docsparks said:
same here, was not aware that the signal problem would be that bad for me, it is.
although service hasn't cut or anything, i do not like seeing no bars, and only a 3g icon, at all. I loved the feel of my original Nexus however, and wanted that back, on top of that, I just need a 2nd phone to do code **** on.
my day? 12 hours worth of trying to get my Nexus S.
9am: post on XDA
10am: go to store, see what the deal is, BB site told me i was eligible for a partial upgrade
10:30: deuche at BB looks my stuff up, tells me since im at partial upgrade it would only be 75$ off the 549 price. I laughed.
10:40: I explain that my friend bought his evo the day after i did, we both left tmobile for sprint, few days after EVO3d release, my buddy and I go into sprint store to pay whatever for a 3d. They give him a 3D for 199.99, no plan change, no plan upgrade, no premier gold membership. no issues.
dude insist that he did not, and that im lie'ing, and know nothing of what i was talking about, because that defitnally would not of happened that way, and if anything, I can buy an Evo3D for 4something with my partial discount
i tell this guy ima bout to f**king kill him for telling me i dont know what im talking about, i was WITH HIM. turn around and leave.
11: call sprint. get transferred 3 times to handle why my buddy got that scenario, yet im not eligible.
Lady was so nice, sounded young, sweet, and most importantly, smart-understanding-and well informed. Tells me she can "buy up" upgrade my plan, and start fresh witha new 2 year contract, and that i would be eligible for any phone at new 2 year price, my plan was upgraded by i think $10, but could have been $20. I also get a discount for being a "UPS employee" * so i dont care to pay a small difference.
12: She tells me "IT WILL TAKE UP TO 2 HOURS TO TAKE PLACE" she makes it VERY clear, keep texting 1311 with "upgrade" for the next 2 hours, when it goes through, Ill know. She'll also have an email sent to confirm it processes.
3pm: still nothing, have to leave for IT work, keep texting upgrade
4:30pm: tech work done, keep texting upgrade
-im a patient person, friendly, do excellent customer support, I understand hostile people, so i am not one of them, with 3rd party customer support-
5: I call sprint. 3 people later, 2 of languages I can not understand english from 60year smoking veterans cough. 3rd lady is of your typical "Tyqueisha" attitude for her type of name, you know what im saying.
She tells me "day shouldn't have told u 2 hours, it will take up to 48 hours", but she "just axed her managa and she says im in a waiting list to get it done so just sit tyte it'll come threw for'ch'u"
5:30: off phone with sprint, pissed. start calling best buys around my area to locate if they even have any
6:30: many 10-25 minute waiting on hold before talking to anyone, i try calling further away stores, but ask them to look up specifics.
- I used to work at best buy, geek squad, 2 years. I know when they look up stuff on "RSS" that usually its off by about 2 hours, so a quick way to tell someone to piss off, is to tell them another store that RSS says is in stock, to get off the phone quickly, and to again, piss off caller X -
7:20: I think I locate one, about 30 minutes away, compared to the 7 minutes away.
7:40: I call my 7 minute away store, and have been on hold for 20 minutes, finally get someone - I ask them to check RSS - knowing - "no apparently were out"
7:45: Still texting upgrade - Nothing yet
7:50: Try calling store that i think the Nexus S is at, get on hold. Wait 5 min, hang up, ill assume its there.
7:55: call sprint. get transferred up 3 people - dude is so sorry, guarantee that it will be on in 30 minutes, hes walking to his supervisor to pass it on right now, no more problems, no call backs, 100% positive, 30 minutes.
8:10: I figure, hell, I know RSS is always wrong, ill drive to my 7 minute store, make an employee call direct to other stores, find me, ill drive fast to taht store, real, real fast.
8:17: in best buy, huge, huge line. wait in it for about 5 minutes, go seek a manager, because if im gonna wait there, I want to know its there, if it is, ill wait.
8:25: im still waiting for floor manager to come back, lemme know whats up, i walk over to mobile area, he's passing out 'store tickets' to help assign inventory to people waiting.
i walk up to him like "dude, you better say your about to walk one of those last 2 in your hands for me back there"
he stutters.. tells me he was, but stuttered because he wsent sure if it was me walking up to him, from the area i was in. I laugh, say sure, take the ticket.
8:30:8:35ish - text upgrade - nothing! nothing! there about 12 people in line in front of me, I apoligize to the few people around me, for what was about to happen.
--
i call sprint. i inform them to read the notes, they've been keeping track, and that i am waiting in line, as today, as they know, is the only day of the deal, the notes show i was promised 2 hours, then promised 30 minutes, 8 hours ago. I tell them if i get to the front of the line, and they don't have an solution for me, that it would turn into my last phone call with sprint, and the end of my sprint developer account as well, oh BTW, this is also 4 people up, from my initial person i spoke with when i called.
thats not all i said, but thats the just of it, i had the attention of every person in line the whole time, demonstrating exactly what a very smart real-mean-asshole-jerk, actually is, in person.
--
8:50pm: Whoever, at Sprint was, tells me 5 minutes, ten TOPS. ill have a text, and it will be activated. he is with his supervisor, and are going to do it, as soon as im off the phone.
5 minutes later, only 3 people moved out of the line, i keep texting upgrade.
5 minutes later - it happens. it actually takes the ten minutes, that prick.
by this time, best buy closed.
I walk out , with my nexus S , at 9:50, 2nd to last customer out of the store.
my outcome:
nexus S reception sucks compared to EVO, atleast in comparison to visually seeing bars on screen.
2 of the employee's bought my weed icon apps.
Sweet, I get a new phone to test stuff on, and make $1.40 from selling apps in person, lost 12 hours of my life.
worth it? you tell me.
sprint, this isn't over.
im sorry for anyone that reads all of that, but that is really how it went down, and i hope someone at sprint may some day see it, and just say "damn, sucks for you dude!" and laugh all the way to the bank.
Click to expand...
Click to collapse
You're lucky it was done same day. Turn around time on buyups are 24-48 hours as it's a backend team that does them in the order they are received. Couple hundred resets a day that must be verified for accuracy and that qualifications are met, 10 backend members doing them and the other thousand things they have to do as well. Sucks for the hassle though.
Sent from my Nexus S 4G using XDA Premium App
really, im not even dogging anyone in that entire process. i LOVED sprint, until today. hell I even still love best buy.
I just wanted to really show my die-hard androidneedyness
and how much being mis-lead, can ruin someones day.
i am grateful though, please dont mistake that from my bad spelling while rushing. and for the love of god please edit to not quote that entire thing, as some peoples data connection would hate this page.
I got one for my wife. No issues, they had 3 left. Cost me nothing, cant beat that.
I hate talking to ghetto people at Sprint. It pissed me off more than the reps that don't speak English and get mad at you because you can't understand a word they say.
I'm half black and I.hate when I call they try and get "street" with me like I'm a homeboy from the corner. It's an uncomfortable feeling.
Sent from my PC36100 using XDA App
Friday Sprint updated the Airave software and most customers had their incoming calls sent right to voicemail within the Airave perimeter. The last time they updated the software phones could not make outgoing calls. This last screw up cost me a $2000 job! Customer service tred reactivating both my phones because they knew nothing about the Airave update and resulting outtage. I read about it here on XDA with other Airave customers. I called Airave people direct and they said "sorry" and reset the Airave! A simple text to say there was a software update would have been helpful to diagnose this on Friday not Monday. Anyone interested in starting a class action lawsuit since this is Sprint caused, sign me up! Otherwise flood their tech support lines with complaints. They will give you a "sorry" also.
Sent from my SPH-D700 using XDA App
Things happen... Did you not have a second number for someone to call? Anyways your suit wouldn't get anywhere.. Sprint doesn't have anything that says they guarantee to be up 100% of the time.. Maybe by you not getting that job- Sprint saved your life by you not getting in that car wreck on the way to that job.. hehe.. Or maybe you'll get a call today for a 4,000 dollar job you wouldn't of been able to accept bc of that other job.. I dunno..
kennyglass123 said:
Friday Sprint updated the Airave software and most customers had their incoming calls sent right to voicemail within the Airave perimeter. The last time they updated the software phones could not make outgoing calls. This last screw up cost me a $2000 job! Customer service tred reactivating both my phones because they knew nothing about the Airave update and resulting outtage. I read about it here on XDA with other Airave customers. I called Airave people direct and they said "sorry" and reset the Airave! A simple text to say there was a software update would have been helpful to diagnose this on Friday not Monday. Anyone interested in starting a class action lawsuit since this is Sprint caused, sign me up! Otherwise flood their tech support lines with complaints. They will give you a "sorry" also.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I was out of town all weekend and didn't notice the Airave when we got home last night. I'll be sure to check it out tonight though. But I have to tell you, seeing as how they gave me one for free and free monthly service to boot, I would never complain about it especially if they fix it as soon as I called them about it. Sorry you lost that job. I agree that a quick text would have been beneficial.
One of my points was that customer service knew nothing about it on Sunday, 2 days later. I just happen to see 4 others with airaves having problems since Friday and figured it out myself and called the Airave number. They knew!
Sent from my SPH-D700 using XDA App
kennyglass123 said:
One of my points was that customer service knew nothing about it on Sunday, 2 days later. I just happen to see 4 others with airaves having problems since Friday and figured it out myself and called the Airave number. They knew!
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Sometimes I feel like my Airave is more work than the benefits are worth.
This maybe a dumb question but what is airwave? I don't think I have it but most sprint customers in Virginia are experiencing less than adequtes signal. From failed text to failed calls.
R3537L1F3 said:
This maybe a dumb question but what is airwave? I don't think I have it but most sprint customers in Virginia are experiencing less than adequtes signal. From failed text to failed calls.
Click to expand...
Click to collapse
An Airave is a mini cell tower, a femtocell, that hooks up to the internet to use in areas of bad or no signal.
Sent from my SPH-D700 using XDA App
shane6374 said:
Sometimes I feel like my Airave is more work than the benefits are worth.
Click to expand...
Click to collapse
QFT, I have one too, and leave it off most of the time.
Just thought id chime in as the voice of dissent. My airave is working normal. Didn't seem to be missing any calls, and my wife is at home now, and she doesn't seem to be having any problems either.
Sent from my SPH-D700 using XDA App
phdeez said:
QFT, I have one too, and leave it off most of the time.
Click to expand...
Click to collapse
I only turn mine off when I'm torrenting. It gives me a bad voice delay. Other than that, I love it.
Sent from my SPH-D700 using XDA App
Just out of curiosity, in what order do y'all have it hooked up? It suggests to put it directly in to the modem, before a router or computer. I have mine running outside the network hooked up to a port on the wifi router. I think it works better that way. I don't want it first in line allocating bandwidth, I want MY router first in line.
Sent from my SPH-D700 using XDA App
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
austin420 said:
Just out of curiosity, in what order do y'all have it hooked up? It suggests to put it directly in to the modem, before a router or computer. I have mine running outside the network hooked up to a port on the wifi router. I think it works better that way. I don't want it first in line allocating bandwidth, I want MY router first in line.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I had mine set up as they specified, first in line, until my power flickered two days in a row and both days I had to use a paperclip to reset the Airrave to get my internet service working again. It apparently doesn't recover gracefully from a power outage. Now it is just another item plugged into my router.
austin420 said:
Just thought id chime in as the voice of dissent. My airave is working normal. Didn't seem to be missing any calls, and my wife is at home now, and she doesn't seem to be having any problems either.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Apparently it was not all Airaves that is why they never spot these problems before pushing the updates.
Sent from my SPH-D700 using XDA App
I sent that PoS back to them last week - and I didn't even pay for it! Caused more problems than it solved.
nebrando said:
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
Click to expand...
Click to collapse
Pretty much. It took me to the 2nd level rep to get one, but no more than 15 min on the phone. Also don't call up asking for one, just explain the issue and they should offer you one.
nebrando said:
I've seen people mention getting these for free from Sprint. How do you do that? Do you just ask for it? Service inside my house is crap and it drives me nuts.
Click to expand...
Click to collapse
If your service is real crappy in your house and your credit is good enough for an extra line you can call them and complain about the lack of service and they will send you one. It adds $1 and change to your bill for the taxes on the additional line but no other fees. You also need a computer with DSL or Broadband internet.
Sent from my SPH-D700 using XDA App
insanity213 said:
I sent that PoS back to them last week - and I didn't even pay for it! Caused more problems than it solved.
Click to expand...
Click to collapse
HaHa, I did that the first time I got one. POS! But got tired of the garbled calls in the Living Room so tried it again. 3G speeds are superfast but when it screws up your phone service with "updates" I get really annoyed and want to throw it out in the street and run it over. If it is working stop trying to fix it Sprint!
Sent from my SPH-D700 using XDA App
is this for the airwave 1 or 2. the 2 messes up my epics call waiting and is currently unplugged... i dont see anything on the sprint site..
Kennyglass I pm'd you about something unrelated to your thread. Can you take a look?
Sent from my PG86100 using XDA Premium App