Database Users

Free Airave 3g + White Evo Info!

Just passing on a little info to you guys. Some of you guys are interested in the Airave model that can also do 3g. Just ordered one thru Sprint Retentions Department. The unit was free and a free monthly service discount will be added to my account upon activation. The retentions department stated they are the only department that can make this offer at this time. These units can not even be ordered by any other department till sometime in January (for the general public). This is what I was told.
Also an advance replacement order was placed for another EVO because of some hardware issues I was having. An order was placed, but the interesting part was....I had to except a WHITE EVO, because I was told they would not be carrying the BLACK EVO's anymore. The rep stated the WHITE one's would ship within 2 - 3 weeks. (backorder status)

That would really piss me off...I can't stand the white Evo!

That rep is full of ****. No way they're going to discontinue the black EVO. That would kill sales.

akarol said:
That rep is full of ****. No way they're going to discontinue the black EVO. That would kill sales.
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This is a Sprint rep so....

He actually tried to order the black but it no longer showed in his system. He checked with his supervisor and the only option was the white. We'll see when it gets here. I don't care what color it is cuz its gonna be wrapped up in a case anyway. It is possible that maybe the black will only be available in stores and not via telesales or online. The online avenue already says to check with stores.
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akarol said:
That rep is full of ****. No way they're going to discontinue the black EVO. That would kill sales.
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Click to collapse
Lol, what sales! No one even has the black ones in stock. Maybe they want to start pushing the White before apple gets the white iphone out?
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How did you get the Airave free through Retentions? Tell us your words and how you closed the deal!

oxeneers said:
How did you get the Airave free through Retentions? Tell us your words and how you closed the deal!
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Click to collapse
Well after doing the Evo order, I complained about the service in my home. The rep then tried to push the original airave on me for $99 dollars and $5 a month service. I told him I heard about some customers getting a newer model for free on a case-by-case bases. He said he didn't know anything about it, but he would transfer me to telesales, they would have more info. He put me on hold, but then someone from retentions picked up the line and already new what I was calling about. Told me I qualified and placed the order. I suspect he asked the rep from telesales and they referred him to retentions while I was holding. Maybe I just got lucky?

I was told that my replacement phone would be a white Evo as well-the rep tried to tell me that it was a great looking phone. Anyway when the phone came in, my replacement was black.
Can't say I care either way.

Airvana -DO info...
its called the Airvana Access point 2.0
you must not be on an ASL type account
must be in good standing
must be a sprint user for at least6 months (though this length of time varies--YMMV)
----you may or may not need more than one line. again YMMV on this----
i have the original samsung model. i called in saturday to inquire about the latest model--they already know im in fringe (at best) area so there was no explaining needed.
they will add an 18 dollar activation charge to your order. i had that waived so when/if anyone calls in to grab one, make sure you look out for that.
this model does -DO data (Rev A) and 1XRTT. it can run up to 6 simultaneous voice calls at once. it is even a VoIP device capable of using a new (however not announced) VoIP service Sprint may offer later.
its a tad bigger and about a pound heavier than the samsung model.
this is called the Arivana Access point.

bigmoogle said:
I was told that my replacement phone would be a white Evo as well-the rep tried to tell me that it was a great looking phone. Anyway when the phone came in, my replacement was black.
Can't say I care either way.
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Was it ordered over the phone or a corp. store?
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marctronixx said:
its called the Airvana Access point 2.0
you must not be on an ASL type account
must be in good standing
must be a sprint user for at least6 months (though this length of time varies--YMMV)
----you may or may not need more than one line. again YMMV on this----
i have the original samsung model. i called in saturday to inquire about the latest model--they already know im in fringe (at best) area so there was no explaining needed.
they will add an 18 dollar activation charge to your order. i had that waived so when/if anyone calls in to grab one, make sure you look out for that.
this model does -DO data (Rev A) and 1XRTT. it can run up to 6 simultaneous voice calls at once. it is even a VoIP device capable of using a new (however not announced) VoIP service Sprint may offer later.
its a tad bigger and about a pound heavier than the samsung model.
this is called the Arivana Access point.
Click to expand...
Click to collapse
cool.. i will be calling in to see if I can get them to replace my samsung model with this one...

dmystic1 said:
Was it ordered over the phone or a corp. store?
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Corporate store. They seem to be able to get either white or black but they seem to be pushing the white phone.

oxeneers said:
How did you get the Airave free through Retentions? Tell us your words and how you closed the deal!
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Click to collapse
I got the Airave for free as well. I've had service for almost 10 years, and I told them that my job required me to have mobile phone access, and my home (where my office is) had abysmal reception. I told them if I couldn't figure out some solution, I was going to have to look at other providers in this area that did have service (sadly, AT&T and Verizon both have better reception around here...) They told me about the Airave (it was new at the time) and offered it to me for free, plus no monthly fee. I now have full signal in my office.
I didn't know the new model pumped out 3G as well...that would have made me happy a few years ago when I had a Blackberry without wifi Now I simply use wifi for data and don't worry about 3G.

bigmoogle said:
Corporate store. They seem to be able to get either white or black but they seem to be pushing the white phone.
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Click to collapse
That's cool, glad you got your phone. My corp. store is useless. They don't even do the waiting list thing, at all.
I am really wondering what is going on with the EVO production though, I mean we are not really limited by any sort of parts delay, are we? Or is HTC just over there heads on trying to produce too many different models for too many providers?

Got my Airvana on the way. Just call them threatening to cancel because reception at home has been abysmal. Tell them you read online about this Signal Booster Router Thingy and you're willing to give it a try if they waive all costs.
Trust me, they won't lose you over it.
I actually called *****ing about my 5th replacement Palm Pre and the guy threw my first Airave in there just to calm me down. I had no idea it even existed lol.

marctronixx said:
its called the Airvana Access point 2.0
you must not be on an ASL type account
must be in good standing
must be a sprint user for at least6 months (though this length of time varies--YMMV)
----you may or may not need more than one line. again YMMV on this----
i have the original samsung model. i called in saturday to inquire about the latest model--they already know im in fringe (at best) area so there was no explaining needed.
they will add an 18 dollar activation charge to your order. i had that waived so when/if anyone calls in to grab one, make sure you look out for that.
this model does -DO data (Rev A) and 1XRTT. it can run up to 6 simultaneous voice calls at once. it is even a VoIP device capable of using a new (however not announced) VoIP service Sprint may offer later.
its a tad bigger and about a pound heavier than the samsung model.
this is called the Arivana Access point.
Click to expand...
Click to collapse
I have a ASL account, in good standing w/ automatic payments, and was able to get the new airave for free. I was transfer 4 times so to prevent that just talk directly to retentions. As far as the airave goes, it is much larger then the first release and has 2 Ethernet ports out. It is meant to be connect directly to your modem and not to your router (if your modem and router are separate). If your modem and router are one device, I recommend using QoS settings to make sure you get maximum bandwidth to the airave. This change in settings took my data speeds from 1Mb to 2.3Mb. I do have wifi, but my wife not being tech savy at all benefits the most from this as our QIK chat is now lag free. As a word of advice, be patient, the initial setup took 1 hour followed by a call to airave support (here is the number 1-866-556-7310 write it down because regular tech support can't help you). Hope this helps.

BTW...
You will notice VOIP is available on this model and it will go live Q1 2011. I don't know the pricing but it will run off the airave and use the already assigned number.

I'm going to be doing this tomorrow morning. My house is in a white circle of no service (I get service, but dropped calls) All the houses around me are on the edge, but my house is like the hole to hell, well, if you look on Sprint's map.
DSL seems to also be a problem at my house - Can't get anything over 5.0 Mbps, yet my neighbors 50 feet away can get 7. :|||

I got a free 1st gen from retention last year but be careful they say its free or charge buy they credit you a year at 5 bux but still charge you 5 mo for all your other lines. So free for 1 line for 1 year, not all lines. Was misleading.
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How to Score a Free Airave from Sprint!

Okay, just just get something out of the way here: Only try to get one of these if your service is really bad at house/office.
1: Make sure you actually have dropped calls. Ours were over 5% which is considered really bad, I guess.
2: Call tech support, wait to get connected, then act dumb an say that you've already been through the tech support stuff and you've been talking to a person in retentions for the past half-hour. They'll say well how'd you get to me? Just say that the guy in retentions said that he was putting you on hold to check into getting you a free airave; you've already been through troubleshooting with him.
3: The person in tech support will transfer you back to somebody in retentions and bring them up to where you're at.
4: Tell the person in retentions should go ahead and start the order and then you're set.
5: Is optional. You can have your call drop them, then they'll call you back and you can make a joke about how crappy the service is. (Actually happened to me)
I took the long way through this today, but started in retentions, got tranfs to tech support after checking the drop call rate and doing some basic troubleshooting, then told the guy in TS that I'd been through it all the last last guy in Relations was checking into a free airave for me, but somehow got transfered to him, ect.
I also started out by telling the first guy in retentions that I'd taken 2 phones to the corp store, they had done some PR update (act stupid about it) and now those two phones always have some ^ above the bars at the office, but the service works great and the data speeds can actually load a website in under 3 minuets. The data service at our office has been 0.02 kbps for over a month now, which is why I did the PRL hack in the first place on the two office phones 2 weeks back.
Anyhow, it's on it's way and didn't take that long.

They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.

sprink0281 said:
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
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i just hate talking to sprint reps, you think sprint chat will work?

ryohei47 said:
i just hate talking to sprint reps, you think sprint chat will work?
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Don't think so cuz you gotta talk to the retentions department...i hate talking to them too cuz of those damn scripts they follow, it's like talking to human robots!
Also should mention don't get caught in a lie about talking to them cuz they do have a record of when you call and what department you talked to. So I'm sure if they know you lied they probably will give you a hard time and might make a note on your account that you lied and who knows they might be reluctant to go out of their way for you in the future, I know I wouldnt want to help a liar. So what if you have to be on the phone with them for awhile your getting something for free if your lucky so not really a reason to *****....

The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.

Hrshycro said:
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
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Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....

sprink0281 said:
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
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Haha, That would be funny. Ask a CSR out on a date, then get married down the road. That would be better than a myspace marriage.

Got one quickly
In our condo, my girlfriend's BB Curve and my Evo averaged 1 bar. While online checking our account, I decided to just email sprint and ask for an airave. Went to "contact us", left a messege and the next day we got a call from customer service, 10 minutes latter we were approved, two days latter got it in the mail, hooked it up last night, and now we are at five bars each. I am not saying it will be that easy for everyone, but for once in my life it was!

Very interesting, was thinking of trying this but figure I got no use for the Airave for now...

I get average -104 to -118 dbs which I heard -120 is no service. This is at my house. I get data roaming message and dropped calls. Went into Sprint and said I couldn't get one for free or heard of giving them out for free. Sucks I don't have internet to use it even if I did call and got one. Do you have to pay the 4 bucks a month for it or is that waived. Waived or not id use it.. just no internet.
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Didn't even bring prices to me, so I'm guessing all free.
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Hrshycro said:
Didn't even bring prices to me, so I'm guessing all free.
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Click to collapse
If you got it from retentions it is free and the monthly fee is waived. When you go to your account and it lists your devices, it should say retentions next to the Airave.

So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
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Systemfraud said:
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Just tell them your reception is bad too.

Yeah they don't help you at the store. They just told me they will try to update my phone for tower pulling. Said I already updated the radio to the latest and did the prl update. He said oh well I can't help you then. Wish I had the internet her is call about how bad my reception is and dropped calls. What irritated me the most is txt not going through. Is txt sent by the data service? If I turned data off will I send and receive sms still?
The guy told me it might be the material my house was built with causing the bad signal. If I go out the best reception I get is -100
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How do you see the db of your reception? Sorry for the noob questions.
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##debug# in phone dialer. If you have cm6 you can go through cryon settings and do it. Just type that in the dialer and wait. Click the first one.
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That was the bigger problem at our office, the 3g speeds have been 0.02 kbps fire two months, but I *****ed the drop call problem instead. Im sure you can get one.
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I'm sure I cam get one but won't be able to use. Don't have the internet.
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Thanks Hrshycro!!!
Worked to a tee. Called Tech got transferred and in less then 5 minutes the girl in retention was putting in my order! She did put me on hold for a couple of minutes to confirm my eligibility. It's on the way for free with no monthly charge.
Awesome tip, thanks again!

Experiences with Evo/Sprint?

I've been getting fed up with T-Mobile lately, the coverage at my house is limited, if not non-existent.
I was wondering if anyone would care to share their experiences with Sprint's network (4g speeds/coverage, reliability, etc). Also, experiences with the Evo itself (battery life, durabilty, accessory quality/quantity, etc)
I'm currently using a Nexus One, if that makes a difference.
Thanks!

Seems like your biggest issue is your coverage at your house. Best advice I can give you is go get an EVO, go home, check to see if you have good signal and 4G.

U can download map viewer from the market check the Sprint 4g coverage
And as for battery life it was not until I rooted that I felt I was getting the most out of it my battery life dramatically changed
And I've had nothing but a good experience I came from a moment so honestly tht was not the best Android experience so this phone have to say im really surprised by this device and what it can do if u have played around with one it really is not the same as owning it and since Sprint has the 3o day money back guarantee u should defin try itout and see if its for u
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jesziicuh said:
U can download map viewer from the market check the Sprint 4g coverage
And as for battery life it was not until I rooted that I felt I was getting the most out of it my battery life dramatically changed
And I've had nothing but a good experience I came from a moment so honestly tht was not the best Android experience so this phone have to say im really surprised by this device and what it can do if u have played around with one it really is not the same as owning it and since Sprint has the 3o day money back guarantee u should defin try itout and see if its for u
Sent from my PC36100 using XDA App
Click to expand...
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Punctuation is so overrated these days.
You will love an Evo, Sprint is a great company and the customer service has come a long way.
Try it for 30 days free, if not satisfied then return it, (yes you can root it and still return it)

wdfowty said:
I've been getting fed up with T-Mobile lately, the coverage at my house is limited, if not non-existent.
I was wondering if anyone would care to share their experiences with Sprint's network (4g speeds/coverage, reliability, etc). Also, experiences with the Evo itself (battery life, durabilty, accessory quality/quantity, etc)
I'm currently using a Nexus One, if that makes a difference.
Thanks!
Click to expand...
Click to collapse
Sprint actually has pretty good coverage in the San Francisco area. It's really hard to build new towers there nowadays so younger networks (T-Mobile) or older networks that are now overloaded (AT&T) have a really tough time working well there.
I suggest you take advantage of Sprint's 30-day unconditional return policy and test drive the EVO 4G for a few weeks. If you don't like it, or it doesn't work well for you, you can return the device and pay nothing (no restock fee or prorated usage fee, or anything).

Reiterating what others have said, signal in your home/area is going to vary, and your best bet is to try it out.
Sometimes while you are in the 30 day window, if you try to cancel due to lack of signal in your home the store will offer the signal booster thingy (I can't remember the name) and wave the monthly fee. It connects to your router and essentially gives you a tower in your home over the internet.
As for the EVO, I've had a Hero and a T-Mobile G1, and I love the EVO. It does everything I want, and then some. Rooting is key though, and I think the best battery life comes from the custom roms on these forums.
Give it a go for 30 days without canceling your T-Mobile phone. At the worst, you'll pay for a month of service on both lines. Once you test it out though and determine Sprint is the way to go, you can transfer your number from T-Mobile.
Oh, and 4G sucks the battery from your phone, so it's really rather useless in my opinion, unless you're tethering and plugged in, otherwise it's as good as a cable connection.

jesziicuh said:
U can download map viewer from the market check the Sprint 4g coverage...
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Click to collapse
This map is crap. The map indicates that I have excellent coverage at home and work and is not so. Do what tgruendler said. Get the phone, take it home and test it and see what you think.

When I first got my Evo a lot of people I knew were saying "it's a nice phone and all, but you had to go to SPRINT?"
Now the Evo also marks my maiden voyage with Sprint, so I don't know the history that may have gotten them this bad rep ... but I have to say I've been nothing but pleased. I bought my phone a mere 2 weeks before my road trip across 4 states in 3 weeks (started in Georgia and ended up in Washington DC). During the ENTIRE road trip I had signal. Now I didn't call people, but I did use google maps and Nav and I maintained data the entire time (some minor blackouts in Mentone Alabama looking for an old friend's wedding ... but if you saw where I was you'd completely understand too ... and GMaps still got me there fine).
So while during this trip I saw 4G go up and down ... I will say their data was consistent. I uploaded photos to facebook nightly, took pictures all day, and even occasionally handed the phone to the kids to stream you tube videos (OK I had to plug in for that ... phone can't handle 4-6 hours straight youtube).
My only complaint with this phone while on 2.1 an touring ... was that 4G would destroy my phone (only when connected ... 4G seemed to idle fine in areas with no coverage). By destroy i mean that doing the same heavy uploading of images would kill the phone in about 4 hours.
Now back in the home land of LA ... vacation is over and I'm making more calls than you tube videos. In this case it's more of a Sprint vs ATT conversation (my old provider) and I have to say: Sprints coverage blows away ATT in all areas here. I consult .... meaning i travel all corners of the southland. While Sprint may have bad signal reception occasionally ... it _never_ disconnects. In contrast my ATT signal was always clear .... when it bothered to connect and would disconnect _constantly_ even when driving down major highways. So I like the Sprint service much better.
My Phone has "evolved" with me which is huge. 4G is now here where I live ... but I've also learned to root and tweak my EVO ... and I leave 4G on all day now and can make it from wake up to home with the wife and kids on one charge without having to plug in (I do tend to car charge every so often if i know I'm going to be on a long conference call or can't resist flashing a new ROM during my lunch break ... but that's not suprising). Between 2.2 improvements and wonderful after market ROMs and tweaks, the EVO isn't nearly as bad of a battery vacuum as it was when I first got it so it's to the point that I just leave all the features enabled (except wifi ... i don't see a point when 4g is faster than _any_ free wifi spot that is always over congested).
The ONLY thing I really don't like about Sprint is that i don't get voice and data at the same time. 4G fixes that (another reason i leave it on all the time)... but it's coverage is honestly spotty ... unlike Sprint 3G this one really is location sensitive.
The phone itself ... is awesome. I just can't complain as it still feels cutting edge after 6 months of having it (or is it 7 now ... i forget).
Summary: the battery used to be BAD with 4g turned on. 2.2 improvements and a good community changed all of that... and the phone is flexible and powerful enough that I don't care what's been released sense. I would love a longer battery life (who wouldn't), but considering I basically have a PC in my Pocket I'm OK with that trade off.
EDIT: one other negative I should note: I noticed with the stock HTC ROM having 4G turned on would occasionally make the whole phone stutter and lag, even when doing trivial things like scrolling between home screens. It would actually made the phone feel slower with 4g turned on if i wasn't directly doing a data intesive task. Custom ROMs _completely_ solved that problem. For the record i currently use Myn's Warm 2.2 RLS4 on the HTC17 kernel with the battery tweak, and all sense ripped out I could get away with (rosie pulled out compeltely, gingerbread keyboard, etc), and those stutters are a thing of the past.

Fantastic phone! Great network. Sprint is working hard to improve the quality of their customer service and doing a good job. They have already rolled out WiMax, so if you are in a coverage area you should be getting some pretty snappy speeds there. I also like the fact that Sprint isn't afraid to look at other technologies. I read an article the other day indicating that Sprint will probably begin developing an LTE network to work alongside the WiMax. All things considered, I would definitely recommend the Evo and Sprint

Pierceye said:
Fantastic phone! Great network. Sprint is working hard to improve the quality of their customer service and doing a good job. They have already rolled out WiMax, so if you are in a coverage area you should be getting some pretty snappy speeds there. I also like the fact that Sprint isn't afraid to look at other technologies. I read an article the other day indicating that Sprint will probably begin developing an LTE network to work alongside the WiMax. All things considered, I would definitely recommend the Evo and Sprint
Click to expand...
Click to collapse
Yeah - I couldnt have said it better my self...
Been with Sprint now for 9 years and have no complaints, they are like brandy - only getting better with age...
EVO is by far the best phone out there and Sprint is (IMO) by far the best carrier out there...

wdfowty said:
I've been getting fed up with T-Mobile lately, the coverage at my house is limited, if not non-existent.
I was wondering if anyone would care to share their experiences with Sprint's network (4g speeds/coverage, reliability, etc). Also, experiences with the Evo itself (battery life, durabilty, accessory quality/quantity, etc)
I'm currently using a Nexus One, if that makes a difference.
Thanks!
Click to expand...
Click to collapse
hey i had tmobile< i had the blackberry 9700 and an unlocked iphone i loved the phones but the coverage was horrible inside buildings, i went to best buy and got an evo on a temp number and carried both my phones around and sprint was gret in buildings or where ever i went u should go get the evo and test like i did

jesziicuh said:
U can download map viewer from the market check the Sprint 4g coverage
And as for battery life it was not until I rooted that I felt I was getting the most out of it my battery life dramatically changed
And I've had nothing but a good experience I came from a moment so honestly tht was not the best Android experience so this phone have to say im really surprised by this device and what it can do if u have played around with one it really is not the same as owning it and since Sprint has the 3o day money back guarantee u should defin try itout and see if its for u
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Oh wow. -.-
Not one period in all of the rambling and misspellings/retarded text speak. Please act like you have an education. kthnx.

thetakara said:
Oh wow. -.-
Not one period in all of the rambling and misspellings/retarded text speak. Please act like you have an education. kthnx.
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So, you came in here SOLELY to flame that kid? Hahaha
@everyone else: Thanks! All great info. Once I get the cash together I'll test it out for sure.

thetakara said:
Oh wow. -.-
Not one period in all of the rambling and misspellings/retarded text speak. Please act like you have an education. kthnx.
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Hey no reason to be grumpy
I type quick used to jus doing tht way
And I honestly think ignite have nothing nice to say Dnt say it
But hey I guess it take one to kno one
Have a nice night kthnks
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wdfowty said:
So, you came in here SOLELY to flame that kid? Hahaha
@everyone else: Thanks! All great info. Once I get the cash together I'll test it out for sure.
Click to expand...
Click to collapse
Yea a lot of grumpy people on here but also a lot of nice people who can actually offer help instead of nasty remarks blah but way r u gonna do any way good luck and happy holidays
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Not having a signal at home isn't an issue if you're with Sprint. When my wife and I moved into our new house back in May, we found out a little too late that our house was in a dead zone and there was absolutely no signal inside on any carrier. We had to step outside to make a call or send a text. After a couple months, I called Sprint and told them what was up. Without question, they offered me a free Airave. No equipment cost, no monthly charges. All they asked was that I send it back to them if I ever leave Sprint in the future. We both get full signal in every room of the house now.

iamthebigcheeze said:
Not having a signal at home isn't an issue if you're with Sprint. When my wife and I moved into our new house back in May, we found out a little too late that our house was in a dead zone and there was absolutely no signal inside on any carrier. We had to step outside to make a call or send a text. After a couple months, I called Sprint and told them what was up. Without question, they offered me a free Airave. No equipment cost, no monthly charges. All they asked was that I send it back to them if I ever leave Sprint in the future. We both get full signal in every room of the house now.
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O wow really I'm kinda in a similar situation jus moved to a new area like 3 months ago and I get zero reception unless I'm near a window and hanging out of it lol guess ill have to call sprint
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jesziicuh said:
O wow really I'm kinda in a similar situation jus moved to a new area like 3 months ago and I get zero reception unless I'm near a window and hanging out of it lol guess ill have to call sprint
Sent from my PC36100 using XDA App
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Yeah, I was pretty surprised. I didn't have to beg, argue, or demand anything. As soon as I told them what was up, the dude just asked if it would be okay if they sent me one for free. Uh... yeah, that's okay with me! lol

I'm in an area far from 4G coverage (Southern Illinois) but after 10 years with Sprint I've been nothing but pleased. I've gotten free upgrades, free features, and all sorts of perks from some very helpful customer service people. On top of that I've never had a billing issue (unlike nearly everyone else I know on a certain other network). The only issue I have is I don't particularly care for their website, but that's just me.
As for the EVO, I upgrade from the Hero two weeks ago and I LOVE it. I definitely don't regret getting it.

Oh, another thing I like about Sprint: When I call customer service, 9 times out of 10 I'm connected to somebody in CONUS and not someone with English as a 3rd language. lol

How to "really get your Sprint coverage fixed"

So let me start this off and state first that this is not a thread to ***** about Sprint, Samsung, or the NS4G. I was not trying to get a new handset or get my bill credited, I just wanted my phone to work. Overall I have to say that my experience in dealing with sprint with this matter has been overall very cool.
I filed my complaint about two weeks before the last update came out for poor 3g/4g/voice service. About a week after the update came out "Sally" (Not her real name) from sprint called me and sent and email to let me know that sprint had recieved the complaint from the FCC and would be investigating my issues. As i had already been to the sprint store, and the repair tech deemed my phone as OK with no issues, Sally said that she would have a technician dispatch out to the cell phone tower that was servicing my home address. About a week went by and they called and texted my phone and stated that they had some radio equipment that had failed their diagnostics and they replaced the defective equipment.
Yesterday, I received a call from "Tom" (again not his real name) and we talked about my service. I told him that as the 3g/voice service seemed to improve at my home, I was still concerned with the lack of 4g service at home and work. He set up a time for a technician to call me tomorrow while i'm at work and when i get home, so that they can get some signal readings from my phone.
In Closing I would say that if your having signal issues, and your not getting anywhere with technical support, then file a complaint with the FCC. Its taken a while to get things taken care of, that has been mostly my fault as i work a full time job, and my father has been in the hospital for the past 3 weeks. The people in the Executive dept have the power to get the network issues fixed.

So what ended up happening? How do you get this rolling?
Sent from my Nexus S 4G using XDA App

Wonderful post.
Sent from my PC36100 using xda premium

good post. when i had my ns4g, i was constantly speaking with escalation managers and techs and (though they were nice) they never got anything done. didn't think of filing an fcc complaint.

As far as my trouble ticket, Its still ongoing.
If you want to file a fcc complaint on any Wireless,Landline,Voip, Cable TV, Telemarketer, or signal interference, do a google search for "FCC complaint".
Sent from my Nexus S 4G using xda premium

Mind if I share this with the other sprint forums..... im sure we could get alot more coverage if sprint had a reason (the fcc) to update their network.....

madd people about to be filing FCC complaints on sprint lol
cant wait

theduce102 said:
Mind if I share this with the other sprint forums..... im sure we could get alot more coverage if sprint had a reason (the fcc) to update their network.....
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Feel free to tell whomever.
Filing an fcc complaint forces the company you file the complaint about to answer to the FCC with what they did and how they did it. Else they will be fined or risk loosing their license (this would never happen though). In my case I showed that the advertised coverage area on there sprint sites stated that i was in the best coverage area for indoors use, at both my work and home locations. yet i recieved no signal. I provided GPS coordinates and the make and model of my phone and the software versions of my phone. Anyhow thats how i went about getting some action.

Huh. That's pretty cool.
Sent from my Nexus S 4G using XDA App

cteneyck said:
Feel free to tell whomever.
Filing an fcc complaint forces the company you file the complaint about to answer to the FCC with what they did and how they did it. Else they will be fined or risk loosing their license (this would never happen though). In my case I showed that the advertised coverage area on there sprint sites stated that i was in the best coverage area for indoors use, at both my work and home locations. yet i recieved no signal. I provided GPS coordinates and the make and model of my phone and the software versions of my phone. Anyhow thats how i went about getting some action.
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Dang I already filed a complaint and I didn't think to include any of that stuff :/ I wonder if I can edit my submission.....

Free signal Boosters from T-mobile for customers

Hi,
I went to the T-mobile store yesterday to pay my bill. So while talking to the rep, I told him how I get such a horrible signal in my house and if and when my wireless internet goes on the fritz or I switch ISP's I have a certain amount of time without the use of wifi calling. So the rep. told me to call T-mobile Customer service and get a signal booster, I asked him how much it was. He said free. I was partially right, you have to qualify, meaning you have to spend so much money there a month <I'm not sure of the amount>, and you Must have a 3G or 4G device, or devices. So I called and I qualified, so they free of charge are sending me a free home signal booster. There's no monthly fee either. So for those of you that get a crap signal in their house and sometimes the internet goes on the blink or you just are sick of having to keep your phone on wifi with wifi calling at all times at home, that's a huge battery drainer. I really didn't see any video's for this on YouTube so I'll be sure to make one once mine comes to show you how good or not good it works.
I hope some of you found this heplful, If so hit the thanks button please
good luck all,
Knotrkr

Must have good credit, be spending 70 bucks or more on your bill(all lines combined), be in 3g/4g coverage with 3g/4g phones(does not boost 2g), be in detached dwelling(no apartments), have somewhere in your house you can get atleast 1-2 bars of 3g, and be willing to sign up for 2 year service agreement.
For those that meet the criteria, it's a great option

I was one of the lucky ones who got in on the deal when it was still in beta. The only criteria we had to meet was not live in an apt, and have a landline for 911 purposes. Thing works great. You should see a nice improvement.
Sent from my LG G2x

TJBunch1228 said:
I was one of the lucky ones who got in on the deal when it was still in beta. The only criteria we had to meet was not live in an apt, and have a landline for 911 purposes. Thing works great. You should see a nice improvement.
Sent from my LG G2x
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I'm really glad to hear that. I'm sick of having to keep wifi calling on 24/7. Its a 2 year free service agreement meaning even if your regular contract runs out you gotta hang onto it till the 2 years is up. I just reupped my contract 3 months ago anyhow to get the sensation. I hope it helps though.

Wait what does this do exactly? Boost the 3G in your house? What do you connect it to? :s
Also, anyone in UK using this?

bringonblink said:
Wait what does this do exactly? Boost the 3G in your house? What do you connect it to? :s
Also, anyone in UK using this?
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I'm really not sure yet. I was at the T-mobile store last week paying my bill and checking out some phones and whatnot. I got to talking to a sales rep. and I was *****ing about the horrible signal I get as soon as I walk in my house, and I always have to keep wifi calling on and how it kills my battery. He told me to just call customer service and get a signal booster. I didn't even know if it was true or not because sometimes those guys talk bulls^^t. So I called and it's a real thing, you have to be using a 3 or 4G phone, pay over 70 a month on your bill, and you can't live in a rented apartment or rented house (I DON"T KNOW WHY). But it is free, you gotta send it back when your done but it doesn't have a monthly cost or any cost. As far as putting it together I never saw one. But I was told you put 1 piece at the spot in your house where you get the most bars. Then I think there's a couple other pieces. I do know that none go outside. I found one video of one on youtube but it cuts off after like 18 seconds but I'll be sure to make a video and I'll post the link to it on this thread. It's supposed to arrive at my house no later than October 17th. As far as the UK, I don't know. I live in the U.S. and use TMOUS and don't really know anything about the other oversea T mobiles.

TJBunch1228 said:
I was one of the lucky ones who got in on the deal when it was still in beta. The only criteria we had to meet was not live in an apt, and have a landline for 911 purposes. Thing works great. You should see a nice improvement.
Sent from my LG G2x[/QUOTE
Quick question, Did you already get OK service in your house? Or was it just out and out HORRIBLE like mine, EG,, nonstop loosing signal, dropping calls, and all that? and how much did it help? Like from how many bars to how many bars and did it help your 3/4G signal as well? If so how much,
Thanks a lot,
Kn0t
Click to expand...
Click to collapse

Your are correct, but as far as the 2 year contract agreement goes, it doesn't lengthen your current phone contract at all. It's a separate contract just for the booster. They told me even if my contract goes up and I leave T mobile just keep the Booster in a box somewhere and send it back at the end of the 2 year contract. It doesn't cost you any money any way you slice it, and if T mobile is still there in 2 years (God I hope so) I'm sure I will be too.

I spoke with tmo customer service several times last week about the poor signal in my home. After reading about the boosters on tmonews.com I called and asked about getting one. After arguing with several reps that they do exist I found someone who knew about them but told me there was no way I could get one. He said It was just a test project that you had to be invited into. If anyone has a name or direct line of someone I could talk to that would be helpful. I had always had great experiences with tmo's customer service but this last experience was terrible.
Sent from my Nexus S using XDA App

tohg2 said:
I spoke with tmo customer service several times last week about the poor signal in my home. After reading about the boosters on tmonews.com I called and asked about getting one. After arguing with several reps that they do exist I found someone who knew about them but told me there was no way I could get one. He said It was just a test project that you had to be invited into. If anyone has a name or direct line of someone I could talk to that would be helpful. I had always had great experiences with tmo's customer service but this last experience was terrible.
Sent from my Nexus S using XDA App
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Well, IDK who you talked too. I called and told them that the customer service guy at the store told me I could get a free signal booster. They said yes If I meet the criteria witch I listed in an earlier post. It came in the mail yesterday. I was never able to get more than 1 bar in here that would drop all the time and no data. now I have nonstop 3 too 5 bars and nonstop 4G. Whoever you talked to was just lazy or misinformed. I called a week ago and got it yetsterday. I took a few pics.
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IF you have your own house or live in your parents house.. as long as it's a single family house. you have a 3 or 4G phone and your bill must be more than 70 a month. If you meet that criteria, call back and ****ing demand that they give you one of these. whoever you talked to is full of ****. I called I asked. They put me on hold to make sure I met the criteria and they confirmed my shipping address and that was that.. the whole thing took 15 minutes.
best of luck to ya buddy.
kn0t

oh to answer a question from an earlier post. The Kit consits of 2 main peices. 2 plugs. And some instruction booklets. It's very easy to hook up. You take the one piece, and you put it near a window were you get at least 1 bar on your phone, and you plug it in. You take the second piece and place it in the center of your house, nowhere near the first piece. And that's it. Nothing screws into anything. Nothing goes outside. it's 2 boxes and need plugged in and it works well.

Was there a part number or something on the box you could send me?
Sent from my Nexus S using XDA App

Yup. It's called a Tmobile - cell - fi
Model # : CELFl - RSU104

I was finally able to get setup to have a booster sent to me. They must have my account marked as me being a jerk. I spent an hour being transferred around and no one could help me. I put my wife on who also has T-Mobile and within minutes we had one ordered. The first guy told me I need two lines on my account to qualify. Then he hung up on me. The next lady said my credit wasent good enough, which is BS, seeing as I just bought a house. Finally I let my wife try and she was approved right away. One thing I know is T-Mobile customer service has definitely taken a turn for the worst. Thanks for the help
Sent from my Nexus S using XDA App

tohg2 said:
I spoke with tmo customer service several times last week about the poor signal in my home. After reading about the boosters on tmonews.com I called and asked about getting one. After arguing with several reps that they do exist I found someone who knew about them but told me there was no way I could get one. He said It was just a test project that you had to be invited into. If anyone has a name or direct line of someone I could talk to that would be helpful. I had always had great experiences with tmo's customer service but this last experience was terrible.
Sent from my Nexus S using XDA App
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Click to collapse
Just call Customer service and say you were at the store telling them about your horrible signal in your house and you were about to cancel your account (that should light a fire under their ass), then proceed to tell them that the Rep. at the T mobile store assured you that you could call customer service and get a FREE signal booster. It did start as some beta trial but not anymore. I got mine so fast I can't understand why your having any problems as long as you meed the criteria. 1. must own a 3/4G Phone. Must Spend over $70.00 a month on your bill, You must live in a house, with no other families, no apartments, duplexes or anything and you must have a land-line for 911 purposes (don't ask me why) . If you meet those you should have zero problem getting one. All I paid was like $7.88 shipping and handling that they just add to your next bill, oh you must have good credit as well. Those people you talked to are full of **** plain and simple. or they just didn't feel like doing their job. The Box just says, T-Mobile CEL - FI®. There's a sticker that says NXT CELFI RS1-4 INDOOR COVER
PCS PHONE KIT SMART card serial number.
that's about it.
All I can say about the unit is, in my house I'd get 1 bar that would come and go, go more than come, I had to wave my phone around in the air to send a text, and calls, If they would go through at all would drop almost immediately. AND I would get 2G or E at the very best. Once in a while 3/4G would flash on and off real fast. Now I have 4G Nonstop, and between 2 and 5 bars at all times, and I never drop a call. I do have wifi and wifi calling that I used but it just drained my battery so bad, this unit really really works well and if you don't get signal in your house I'd call them and not take no for an answer. Honest to God it took me 15 minutes for the entire phone call and 5 days later it was at my door.
THIS IS THE BOX IT CAME IN
THIS IS THE UNIT THAT YOU MOUNT IN YOUR WINDOW
THIS IS THE UNIT THAT YOU PUT IN THE MIDDLE OF YOUR HOUSE

knotrkr said:
You must live in a house, with no other families, no apartments, duplexes or anything and you must have a land-line for 911 purposes (don't ask me why) .
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Hopefully I can clear this up for the confused. Enhanced 911 services on your cell phone allow the emergency dispatcher to immediately triangulate your location based on where your cell phone is. This way even if you are unable to tell the dispatcher your address they can send units out to you. This Cell-Fi amplifies an existing signal which a near-by neighbor could also pick up and utilize. This confuses the E911 because it cannot accurately track your location. For this reason, for legal and safety purposes, T-Mobile must require that you have a landline, which will automatically give your address to the emergency dispatcher. They also require that you live in a single family residence as to not put your neighbors at risk by FUBARing their ability to track them in case of emergency should they happen to be calling from a T-Mobile cell phone as well.

I assume they just felt like being assholes to me. I do have a habit of yelling at incompetent customer service reps. Truth is I was looking to cancel my service and I still might. I'm really waiting for the new nexus to be released so I can see what carriers it will be available on. My wife has wifi calling on her bb but it isn't an option on my nexus s. At any rate, our cel-fi shipped today so I guess I won in the end. Thanks again for the info
Sent from my Nexus S using XDA App

SWEET I may switch to TMO now....This isnt a femtocel like sprints airrave right?

churro7 said:
SWEET I may switch to TMO now....This isnt a femtocel like sprints airrave right?
Click to expand...
Click to collapse
Sorry man but I have no clue what sprints airrave is man.

Well I got my booster today. There is one spot in my house where I get between 1 and 2 bars of hsdpa. Running a speed test in that window I can get .80mbps down. 2 steps from that window I have nothing. I placed the window unit in that spot and put the base unit in the middle of my house (1800 sq. Ft.) The two units are about 25 ft apart. I am showing a 6 on my base unit. They say 1-9 the higher the number the better. I can now make calls anywhere throughout the house and have clear quality. I am getting around .40mbps down in the room with the base unit. Overall I am very happy with the booster. I have wifi so the speed doesn't bother me and thankfully I can finally make calls from my couch. Any questions let me know
Sent from my Nexus S using XDA App