Related
Just passing on a little info to you guys. Some of you guys are interested in the Airave model that can also do 3g. Just ordered one thru Sprint Retentions Department. The unit was free and a free monthly service discount will be added to my account upon activation. The retentions department stated they are the only department that can make this offer at this time. These units can not even be ordered by any other department till sometime in January (for the general public). This is what I was told.
Also an advance replacement order was placed for another EVO because of some hardware issues I was having. An order was placed, but the interesting part was....I had to except a WHITE EVO, because I was told they would not be carrying the BLACK EVO's anymore. The rep stated the WHITE one's would ship within 2 - 3 weeks. (backorder status)
That would really piss me off...I can't stand the white Evo!
That rep is full of ****. No way they're going to discontinue the black EVO. That would kill sales.
akarol said:
That rep is full of ****. No way they're going to discontinue the black EVO. That would kill sales.
Click to expand...
Click to collapse
This is a Sprint rep so....
He actually tried to order the black but it no longer showed in his system. He checked with his supervisor and the only option was the white. We'll see when it gets here. I don't care what color it is cuz its gonna be wrapped up in a case anyway. It is possible that maybe the black will only be available in stores and not via telesales or online. The online avenue already says to check with stores.
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akarol said:
That rep is full of ****. No way they're going to discontinue the black EVO. That would kill sales.
Click to expand...
Click to collapse
Lol, what sales! No one even has the black ones in stock. Maybe they want to start pushing the White before apple gets the white iphone out?
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How did you get the Airave free through Retentions? Tell us your words and how you closed the deal!
oxeneers said:
How did you get the Airave free through Retentions? Tell us your words and how you closed the deal!
Click to expand...
Click to collapse
Well after doing the Evo order, I complained about the service in my home. The rep then tried to push the original airave on me for $99 dollars and $5 a month service. I told him I heard about some customers getting a newer model for free on a case-by-case bases. He said he didn't know anything about it, but he would transfer me to telesales, they would have more info. He put me on hold, but then someone from retentions picked up the line and already new what I was calling about. Told me I qualified and placed the order. I suspect he asked the rep from telesales and they referred him to retentions while I was holding. Maybe I just got lucky?
I was told that my replacement phone would be a white Evo as well-the rep tried to tell me that it was a great looking phone. Anyway when the phone came in, my replacement was black.
Can't say I care either way.
Airvana -DO info...
its called the Airvana Access point 2.0
you must not be on an ASL type account
must be in good standing
must be a sprint user for at least6 months (though this length of time varies--YMMV)
----you may or may not need more than one line. again YMMV on this----
i have the original samsung model. i called in saturday to inquire about the latest model--they already know im in fringe (at best) area so there was no explaining needed.
they will add an 18 dollar activation charge to your order. i had that waived so when/if anyone calls in to grab one, make sure you look out for that.
this model does -DO data (Rev A) and 1XRTT. it can run up to 6 simultaneous voice calls at once. it is even a VoIP device capable of using a new (however not announced) VoIP service Sprint may offer later.
its a tad bigger and about a pound heavier than the samsung model.
this is called the Arivana Access point.
bigmoogle said:
I was told that my replacement phone would be a white Evo as well-the rep tried to tell me that it was a great looking phone. Anyway when the phone came in, my replacement was black.
Can't say I care either way.
Click to expand...
Click to collapse
Was it ordered over the phone or a corp. store?
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marctronixx said:
its called the Airvana Access point 2.0
you must not be on an ASL type account
must be in good standing
must be a sprint user for at least6 months (though this length of time varies--YMMV)
----you may or may not need more than one line. again YMMV on this----
i have the original samsung model. i called in saturday to inquire about the latest model--they already know im in fringe (at best) area so there was no explaining needed.
they will add an 18 dollar activation charge to your order. i had that waived so when/if anyone calls in to grab one, make sure you look out for that.
this model does -DO data (Rev A) and 1XRTT. it can run up to 6 simultaneous voice calls at once. it is even a VoIP device capable of using a new (however not announced) VoIP service Sprint may offer later.
its a tad bigger and about a pound heavier than the samsung model.
this is called the Arivana Access point.
Click to expand...
Click to collapse
cool.. i will be calling in to see if I can get them to replace my samsung model with this one...
dmystic1 said:
Was it ordered over the phone or a corp. store?
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Click to expand...
Click to collapse
Corporate store. They seem to be able to get either white or black but they seem to be pushing the white phone.
oxeneers said:
How did you get the Airave free through Retentions? Tell us your words and how you closed the deal!
Click to expand...
Click to collapse
I got the Airave for free as well. I've had service for almost 10 years, and I told them that my job required me to have mobile phone access, and my home (where my office is) had abysmal reception. I told them if I couldn't figure out some solution, I was going to have to look at other providers in this area that did have service (sadly, AT&T and Verizon both have better reception around here...) They told me about the Airave (it was new at the time) and offered it to me for free, plus no monthly fee. I now have full signal in my office.
I didn't know the new model pumped out 3G as well...that would have made me happy a few years ago when I had a Blackberry without wifi Now I simply use wifi for data and don't worry about 3G.
bigmoogle said:
Corporate store. They seem to be able to get either white or black but they seem to be pushing the white phone.
Click to expand...
Click to collapse
That's cool, glad you got your phone. My corp. store is useless. They don't even do the waiting list thing, at all.
I am really wondering what is going on with the EVO production though, I mean we are not really limited by any sort of parts delay, are we? Or is HTC just over there heads on trying to produce too many different models for too many providers?
Got my Airvana on the way. Just call them threatening to cancel because reception at home has been abysmal. Tell them you read online about this Signal Booster Router Thingy and you're willing to give it a try if they waive all costs.
Trust me, they won't lose you over it.
I actually called *****ing about my 5th replacement Palm Pre and the guy threw my first Airave in there just to calm me down. I had no idea it even existed lol.
marctronixx said:
its called the Airvana Access point 2.0
you must not be on an ASL type account
must be in good standing
must be a sprint user for at least6 months (though this length of time varies--YMMV)
----you may or may not need more than one line. again YMMV on this----
i have the original samsung model. i called in saturday to inquire about the latest model--they already know im in fringe (at best) area so there was no explaining needed.
they will add an 18 dollar activation charge to your order. i had that waived so when/if anyone calls in to grab one, make sure you look out for that.
this model does -DO data (Rev A) and 1XRTT. it can run up to 6 simultaneous voice calls at once. it is even a VoIP device capable of using a new (however not announced) VoIP service Sprint may offer later.
its a tad bigger and about a pound heavier than the samsung model.
this is called the Arivana Access point.
Click to expand...
Click to collapse
I have a ASL account, in good standing w/ automatic payments, and was able to get the new airave for free. I was transfer 4 times so to prevent that just talk directly to retentions. As far as the airave goes, it is much larger then the first release and has 2 Ethernet ports out. It is meant to be connect directly to your modem and not to your router (if your modem and router are separate). If your modem and router are one device, I recommend using QoS settings to make sure you get maximum bandwidth to the airave. This change in settings took my data speeds from 1Mb to 2.3Mb. I do have wifi, but my wife not being tech savy at all benefits the most from this as our QIK chat is now lag free. As a word of advice, be patient, the initial setup took 1 hour followed by a call to airave support (here is the number 1-866-556-7310 write it down because regular tech support can't help you). Hope this helps.
BTW...
You will notice VOIP is available on this model and it will go live Q1 2011. I don't know the pricing but it will run off the airave and use the already assigned number.
I'm going to be doing this tomorrow morning. My house is in a white circle of no service (I get service, but dropped calls) All the houses around me are on the edge, but my house is like the hole to hell, well, if you look on Sprint's map.
DSL seems to also be a problem at my house - Can't get anything over 5.0 Mbps, yet my neighbors 50 feet away can get 7. :|||
I got a free 1st gen from retention last year but be careful they say its free or charge buy they credit you a year at 5 bux but still charge you 5 mo for all your other lines. So free for 1 line for 1 year, not all lines. Was misleading.
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Okay, just just get something out of the way here: Only try to get one of these if your service is really bad at house/office.
1: Make sure you actually have dropped calls. Ours were over 5% which is considered really bad, I guess.
2: Call tech support, wait to get connected, then act dumb an say that you've already been through the tech support stuff and you've been talking to a person in retentions for the past half-hour. They'll say well how'd you get to me? Just say that the guy in retentions said that he was putting you on hold to check into getting you a free airave; you've already been through troubleshooting with him.
3: The person in tech support will transfer you back to somebody in retentions and bring them up to where you're at.
4: Tell the person in retentions should go ahead and start the order and then you're set.
5: Is optional. You can have your call drop them, then they'll call you back and you can make a joke about how crappy the service is. (Actually happened to me)
I took the long way through this today, but started in retentions, got tranfs to tech support after checking the drop call rate and doing some basic troubleshooting, then told the guy in TS that I'd been through it all the last last guy in Relations was checking into a free airave for me, but somehow got transfered to him, ect.
I also started out by telling the first guy in retentions that I'd taken 2 phones to the corp store, they had done some PR update (act stupid about it) and now those two phones always have some ^ above the bars at the office, but the service works great and the data speeds can actually load a website in under 3 minuets. The data service at our office has been 0.02 kbps for over a month now, which is why I did the PRL hack in the first place on the two office phones 2 weeks back.
Anyhow, it's on it's way and didn't take that long.
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
sprink0281 said:
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
Click to expand...
Click to collapse
i just hate talking to sprint reps, you think sprint chat will work?
ryohei47 said:
i just hate talking to sprint reps, you think sprint chat will work?
Click to expand...
Click to collapse
Don't think so cuz you gotta talk to the retentions department...i hate talking to them too cuz of those damn scripts they follow, it's like talking to human robots!
Also should mention don't get caught in a lie about talking to them cuz they do have a record of when you call and what department you talked to. So I'm sure if they know you lied they probably will give you a hard time and might make a note on your account that you lied and who knows they might be reluctant to go out of their way for you in the future, I know I wouldnt want to help a liar. So what if you have to be on the phone with them for awhile your getting something for free if your lucky so not really a reason to *****....
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
Hrshycro said:
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
Click to expand...
Click to collapse
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
sprink0281 said:
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
Click to expand...
Click to collapse
Haha, That would be funny. Ask a CSR out on a date, then get married down the road. That would be better than a myspace marriage.
Got one quickly
In our condo, my girlfriend's BB Curve and my Evo averaged 1 bar. While online checking our account, I decided to just email sprint and ask for an airave. Went to "contact us", left a messege and the next day we got a call from customer service, 10 minutes latter we were approved, two days latter got it in the mail, hooked it up last night, and now we are at five bars each. I am not saying it will be that easy for everyone, but for once in my life it was!
Very interesting, was thinking of trying this but figure I got no use for the Airave for now...
I get average -104 to -118 dbs which I heard -120 is no service. This is at my house. I get data roaming message and dropped calls. Went into Sprint and said I couldn't get one for free or heard of giving them out for free. Sucks I don't have internet to use it even if I did call and got one. Do you have to pay the 4 bucks a month for it or is that waived. Waived or not id use it.. just no internet.
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Didn't even bring prices to me, so I'm guessing all free.
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Hrshycro said:
Didn't even bring prices to me, so I'm guessing all free.
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Click to expand...
Click to collapse
If you got it from retentions it is free and the monthly fee is waived. When you go to your account and it lists your devices, it should say retentions next to the Airave.
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
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Systemfraud said:
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
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Click to expand...
Click to collapse
Just tell them your reception is bad too.
Yeah they don't help you at the store. They just told me they will try to update my phone for tower pulling. Said I already updated the radio to the latest and did the prl update. He said oh well I can't help you then. Wish I had the internet her is call about how bad my reception is and dropped calls. What irritated me the most is txt not going through. Is txt sent by the data service? If I turned data off will I send and receive sms still?
The guy told me it might be the material my house was built with causing the bad signal. If I go out the best reception I get is -100
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How do you see the db of your reception? Sorry for the noob questions.
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##debug# in phone dialer. If you have cm6 you can go through cryon settings and do it. Just type that in the dialer and wait. Click the first one.
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That was the bigger problem at our office, the 3g speeds have been 0.02 kbps fire two months, but I *****ed the drop call problem instead. Im sure you can get one.
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I'm sure I cam get one but won't be able to use. Don't have the internet.
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Thanks Hrshycro!!!
Worked to a tee. Called Tech got transferred and in less then 5 minutes the girl in retention was putting in my order! She did put me on hold for a couple of minutes to confirm my eligibility. It's on the way for free with no monthly charge.
Awesome tip, thanks again!
For anyone who doesn't stray too far from the G2 section of XDA I found this thread in the my old stomping ground Vibrant section.
http://forum.xda-developers.com/showthread.php?t=815637
Basically, T-Mo is doing a pilot of a home 3G booster for select customers. It is a physical unit they ship to you, and it's basically just a cell repeater. You need to have at least a small amount of 3G reception somewhere in your house, according to the thread.
I sent my email about an hour ago to tmo and they responded within about 30 min saying that I might qualify and gave me a number to call. I called and the loyalty rep asked me a couple questions to verify eligibility. You need to live in a single family home and have a landline (though they did not verify this, just asked and continued on when I responded in the affirmative).
The rep said it would be mailed out Tuesday morning 100% free, the only thing I need to do is fill out the surveys they send periodically to see how the service is working.
Basically, if you get crappy 3G coverage in your house, give this a shot. Several people in the thread have already received the device and said it works great, and I can report back once I receive mine.
So all we do is shoot them an email saying our 3G service is sort of low and that we want to be a tester? Can you post the number?
Apparently if you call a standard CSR they will not know what you are talking about. There is a special email. Here is the email exchange. They gave me their number to call in their response, but I am not 100% certain whether you need to email them first or not. Their email is [email protected].
Here's my exchange:
from MORESIGNAL <[email protected]>
to T***** Bunch <[email protected]*******.com>
date Fri, Feb 18, 2011 at 3:02 PM
subject RE: Weak Home Signal
hide details 3:02 PM (1 hour ago)
Dear T-Mobile Customer,
We have reviewed your recent coverage concern, and you may qualify to be part of a free, in-home device trial! The device is designed to boost 3G signal inside your home. We look forward to speaking with you regarding your eligibility. Please call us at 1-877-724-4659 for details!
T-Mobile Customer Loyalty Team
Please do not reply to this e-mail. If you have questions, please call us at 1-877-724-4659.
From: T***** Bunch [mailto:[email protected]********.com]
Sent: Friday, February 18, 2011 2:13 PM
To: MORESIGNAL
Subject: Weak Home Signal
- Hide quoted text -
I'm a long-time T-Mobile customer (509-***-****) who's on the verge of cancellation due to difficulty in getting a signal at my house. I read some internet forum posts about a T-Mobile trial of a Nextivity signal booster that sounds like it might allow my phone to work at home and enable T-Mobile to salvage a customer account.
I have a G2 and my wife has a MyTouch3G Slide and only in a couple areas of our house we can get 3G coverage. Unfortunately this is very frustrating for us as we pay almost $150 per month for our service and have very low-speed data while we are in all the common areas of our house.
I live in WA and am willing to fill out surveys on my experiences with the booster. Please let me know if I can be included in your trial.
T***** Bunch
[email protected]********.com
509-***-****
I'm sending an email, just because of my interest in the technology Thx for this.
Thanks for the info! I just sent them a letter
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Sent one as well.. My phone has two bars of 3G sitting beside me but when I pick it up it will go to Edge or even GPRS in certain areas of my house. However I go a few blocks down the street and I am full tilt "4G"
I've seen this happening a bit with AT&T customers with bad reception, getting phemtocells to boost 3G performance inside their house.
Although I don't really get why you would do this with T-mobile? especially if you have a G2, why not just use WiFi calling and call it a day?
I am really excited to see if we qualify for this. In my room I get 3G alright, but most of our house is on edge, and our living room gets little to no cell reception at all. If someone who still has 3G coverage in their house can get this, than we should definitely be able to as long-time (10 years +) T-Mobile Customers.
Our housing association turned down building a cell tower near my house not too long ago to address the concerns of everyone in this area and I was really ticked at them for not doing it.
martonikaj said:
I've seen this happening a bit with AT&T customers with bad reception, getting phemtocells to boost 3G performance inside their house.
Although I don't really get why you would do this with T-mobile? especially if you have a G2, why not just use WiFi calling and call it a day?
Click to expand...
Click to collapse
This is of course assuming one has wifi in their house to begin with.
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TJBunch1228 said:
This is of course assuming one has wifi in their house to begin with.
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Click to expand...
Click to collapse
ya its nuts that some people still dont have wifi, it costs like 20-30 bucks at walmart for a router lol.
i wonder if those same people are still paying for 56k speed on AOL.
TJBunch1228 said:
This is of course assuming one has wifi in their house to begin with.
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Click to expand...
Click to collapse
I find it hard to believe that someone reading XDA doesn't have WiFi in their house.
And even lighter, I'd be surprised if someone who has an android phone with a $70+ phone plan including data doesn't have WiFi lol.
Just sayin it would be easier to just turn on WiFi calling then order a microcell.
martonikaj said:
I find it hard to believe that someone reading XDA doesn't have WiFi in their house.
And even lighter, I'd be surprised if someone who has an android phone with a $70+ phone plan including data doesn't have WiFi lol.
Just sayin it would be easier to just turn on WiFi calling then order a microcell.
Click to expand...
Click to collapse
This is for people who don't have home internet or only have slow DSL obviously. Of course if you have a great ISP and a wireless router this thread is moot for you.
Don't sign up for the free equipment if you are happy with your wifi calling and wifi data. Simple as that.
martonikaj said:
I find it hard to believe that someone reading XDA doesn't have WiFi in their house.
And even lighter, I'd be surprised if someone who has an android phone with a $70+ phone plan including data doesn't have WiFi lol.
Just sayin it would be easier to just turn on WiFi calling then order a microcell.
Click to expand...
Click to collapse
Agreed lol
I've got a really beasty Net gear router with 8 internal antennas and almost 800mhz processor in it.... and I STILL get barely enough wifi to do wifi calling in my bedroom
So this thing would be perfect for me. I get great data outside, and other parts of my house, but I swear my room has lead walls *it's an addon to the old house*
i ordered mine today hopefully i will no longer have dead spots in my bathroom and back bedroom. and they waived the shgipping cost. tmo is really trying to keep their customers happy.
Thanks for sharing. I ordered one today. I didn't bother with the email and just called the number. The rep asked if anyone else needed one. My folks got two more, one for home and another for office. No shipping, no strings, lifetime use. They may ask you to answer some questions by email about the product. No big deal there.
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tsalate said:
i ordered mine today hopefully i will no longer have dead spots in my bathroom and back bedroom. and they waived the shgipping cost. tmo is really trying to keep their customers happy.
Click to expand...
Click to collapse
Service in the bathroom? sounds like a 1 way ticket to water damage.
But yea it seems like T-mo is really trying to keep their customers. I'm on a non-contract plan and they treat me amazingly lol.
You're gonna sit there with a straight face and tell me you throw birds at pigs while you are deucing?!
Madness
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What number are you calling? I called the one in the thread, and I get some real estate company. I have yet to get an email response.
brfield said:
What number are you calling? I called the one in the thread, and I get some real estate company. I have yet to get an email response.
Click to expand...
Click to collapse
The number in the 3rd post of this thread, my email from them, is the one I called..worked fine yesterday.
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TJBunch1228 said:
Dear T-Mobile Customer,
We have reviewed your recent coverage concern, and you may qualify to be part of a free, in-home device trial! The device is designed to boost 3G signal inside your home. We look forward to speaking with you regarding your eligibility. Please call us at 1-877-724-4659 for details!
T-Mobile Customer Loyalty Team
Please do not reply to this e-mail. If you have questions, please call us at 1-877-724-4659.
Click to expand...
Click to collapse
Thanks so much for this post. It gave me an idea of what we needed to do to get into this program. Here's my experience: We called into the program (at the number listed above) and told them that we had a weak signal in our house and heard about this pilot program to provide cell boosters to customers. The representative was extremely friendly through the whole call, and asked us some of the questions above or listed in the other post (landline, home, 911, etc). Good thing we were prepared with this. After going through all that they told us they'd be sending it free with the stipulation that we return it if they end the program and that we answer 3 surveys. Fully worth it from our perspective.
Our reception problems are bad here...
I didn't tell them this, but I think the problems got way worse with our new roof. In most of our house we either get edge or no reception (in two particular places incl our home office) but in my room we get 3G (Lucky!). I'm really excited about this program and that I found this post my first day on the "Normal" G2 forums (I'm normally reading the Dev section).
Aloha
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.
i was told 14.
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
*nevermind*
read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...
Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore
cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
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I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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Because Samsung phones have constant issues....
The Bird is the Word
Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
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Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
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Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
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I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
timinator94 said:
i was told 14.
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Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
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Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.
A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
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I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
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i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
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and that's been in effect for a couple months now actually :/ it sucks
Sprint support is NOT terrible. I know that as humans, our minds tend to remember negative experiences for much longer than positive ones, and I know that people don't come to XDA to share when things are working, but I just had a wonderful session with a tech. I don't remember his name, but I do remember the amount of dedication he put forward for this problem. After having issues with receiving text messages for whoever knows how long, we speculated since I installed Google Voice and then uninstalled it, then not being able to send texts, I Odin'ed back to good old EC05 while re-partitioning and clearing my EFS. I don't know if it was this that broke things, doubt it, but then I tried to make a voice call for the first time in a few days. It failed with an error number 16 and then some switch number. I tried calling the phone and it told my that the Google Voice subscriber (who is me) was unavailable. After thinking 'WTF HAVE I DONE TO THIS!!!!!' for a few minutes I Google'd error 16. It involves fraud, ESN cloning, and running S-OFF (to root) on HTC EVOs. Normally they all got fixed by calling Sprint. I called and the rep removed GV completely from the account. That didn't work. After an hour of resets, refreshes, and trials, he created an E-ticket for me to get a replacement. During this time I had been Googleing the error 16 more. It said something about a CHLS reset. I'm not a rep but I mentioned that we should try it. He said that it had been done earlier but he was eager to try it again. At this point, if I had been handling the call, I would probably be pissed. The called wants me to try something I did half an hour ago. But nope, this rep was perfectly fine with my suggestion. This time it worked and I had all connections restored. I thanked him graciously and asked if, now that we were done, I could ask about the switch to LTE. He told me that he didn't have official information but he would tell me what he had heard/knew. He said that from what he knows that LTE and WiMax will coexist together, perhaps with dual band devices. We laughed at the battery usage of that but he did tell me that Sprint is looking to compete with Verizon for LTE coverage. That's exciting news for me, whether or not it is accurate. Verizon is getting LTE in Delaware, I know there is some 15 miles away from me, and that would be great.
TL;DR for this post: Sprint support is helpful and we only hear about negative experiences. I'm not saying that all calls end well, but we need to remember that every rep is different. There are people who are just doing their job, and there are people who do their job well. From my experience, the latter is much more common.
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
though the few support situations i've been in involve a sprint store, although they were kinda uninformed and just kept to the script and ended up being non-helpful both times, i won't say it was a good or bad experience. I'm glad to see someone giving them there props when their do to receive them.
kennyglass123 said:
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
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wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
I had a similiar problem awhile back but mine was with not being able to make calls while out of my home area in certain areas was kinda weird but I had 3g and 4g though. Long story short there was a special network reset on sprints end that fixed it for me and maybe it was a chls. This did also occur to me after efs clear.
Sent from my SPH-D700 using xda premium
Okay, yeah, the store people suck. I've never had to call more than once for anything though, whether it was a replacement or even sorting out connection issues. All of the stores I've been in were rude. Ones in NY last time I was there blew me off with a 'hey yo sorry bro but we're busy here and you'll have to leave the phone with us for 4 hours but i dont think you want to do that'. The local store laughed at my mothers call dropping and said that if she can make and receive calls they don't need to help. I guess 5 second connections count as calls. Anyway, maybe I've been lucky! I had issues with Sprint TV and got a discount on my bill because it wasn't at all what I wanted.
Every time i had to call tech support i had a extremely nice and helpful person on the other end they even offered to throw me some credit to my account when my first epic had problems right out of the box and another time with my towers in my area were down for 24 hrs they credited 20 to my account the only bad experience i had was when i went inot the sprint store the on-site tech had absolutely no effin clue how to fix gps on my phone i was trying to calibrate it but it wouldnt lock (first epic right out of the box) he just had no clue about anything and when i showed him some stuff on the epic i got "oh i didnt know it did that" or "ill have to remember that for future troubleshooting" seriously they should really check these guys out before they hire them dude didnt know anything about Android and he was the lead android tech lol
Nvmd 10 char
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
-sigh-...I suppose it is depressing how little my colleagues know.
Sent from my SPH-D700 using xda premium
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
squshy 7 said:
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
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No Squishy, definitely present company accepted. And up until a year ago everything was rosy with me an Sprint but something happened in corporate that turned the whole picture sour. Customer service was no longer first. Reps that actually wanted to help said their hands were tied. When I lost a $2000 job that I would have made in 1 days work because of an Airave upgrade Sprint denied it all the way up to Hesse's office. The Airave tech said an update had just went through and caused all calls in my home to go directly to voicemail. After resetting the Airave it was working again. I compained and asked for a simple courtesy to get an early upgrade or just move the date, or just get one more yearly update that they took away, I was told by Executive services that there is no record of an Airave update and my phone lost sync with the tower. After explainging that I had no problem outside of airave range they still stuck to their lie as to prevent a lawsuit on the loss of income. That is a bunch of assh&les to me.
It must be mind numbing to park yourself in that Confederacy of Dunces day in and day out. On the flip side I bet dealing with the public likely makes you want to kill yourself some days.
I'm not even asking that the guy on the end of the phone know anything really....I always assumed, based on how many times I get put on hold, that all a CSR needs is enough time and cerebral ability to type my question into the computer and read me back the answer. It's when this process breaks down that I get pissy.
In all fairness to Sprint it's as bad (or good) as any other consumer tech company I deal with regularly. Obviously not all Sprint CSRs are bad apples but why-oh-why does Sprint's ratio of spoiled fruit seem so high?
RyleyinSTL said:
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
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Lol att cell does the same thing when you want to add foreign service plans and are baffled to lol. Att internet customer support are a bunch of retards they don't even know what services they sell. You have to call 5x in order to get the service you already knew you were available to get. All the corporations are just ridiculous. Its not just one its ALL OF THEM.........
Sent from my SPH-D700 using xda premium
My question is, if we know so much more about these devices than the people they are paying to troubleshoot the devices when we have a problem...why the hell aren't WE the one's working at Sprint??
Well, to answer my own question I guess, I see how ruffled feathers get when a noob wanders in asking dumb questions, how many here would volunteer to deal with nothing but noobs all day long?
Well, to answer my second question- I suppose it is easier dealing with noob 'problems' than tracking down a bug in a kernel or a glitch in a ROM UI, but these are fun activities for most self-taught programmers, as opposed to dealing with someone wondering why their phone 'won't work' (however vague that claim is!) probably drives you up a wall..still, if it paid well..where can I sign up? I need a job...lol
My experience with Sprint CustServ so far has been mixed- mostly because if you can't show someone how your phone is misbehaving, and they aren't smart enough to understand what you are describing- troubleshooting is impeded to say the least. On the whole though, the Epic was more trouble than the reps. I'm on my fourth one..
Tomcat5 said:
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
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Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
b16flybye said:
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
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Cool story bro you should tell it agan...
I can't relate to your "mediocre" experience at Sprint. Next time post something I can relate to yeah?
I have to say I have had nothing but good experiences with Sprint Customer Support. (crosses fingers)
A bill issue was resolved fast and easily, and a couple issues with my phones were resolved in a way I was satisfied with.
Given my interactions with Comcast, Verizon, and several other IT companies, I have to give Sprint props, as they were better then all the others, as least in my experience.
As someone that deals with IT calls from irate customers quite often, I feel that a lot of the interactions issue are as much an issue with the customer, as it is with Sprint.
As always... YMMV
DCRocks said:
As always... YMMV
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FTW. Sometimes I get so mad at them that I want to cancel my service immediately. Other times, they're the greatest thing since sliced bread.
Had to go into the store, waited something like 45 minutes for an associate to help get my kids phone changed over. He was very polite and apologetic... then I've had chats where they promised the unwanted service that kept coming back....took three bill cycles to resolve....
Mostly I've had good experiences with them. But I'm low maintenance....
ive got 2 great corp. stores near me. most of the techs and front end people are rooted. i go in there and we talk about rooting, samsung and bada, apple hatred, all that good stuff. mostly nothing but good experiences here. if any one here is having trouble with sprint, try this number. no hold times, a live english speaking person, and typically, they are somewhat experienced.
877-775-4886
account services aka retentions, but they are still more than willing to help.