Database Users

How to Score a Free Airave from Sprint!

Okay, just just get something out of the way here: Only try to get one of these if your service is really bad at house/office.
1: Make sure you actually have dropped calls. Ours were over 5% which is considered really bad, I guess.
2: Call tech support, wait to get connected, then act dumb an say that you've already been through the tech support stuff and you've been talking to a person in retentions for the past half-hour. They'll say well how'd you get to me? Just say that the guy in retentions said that he was putting you on hold to check into getting you a free airave; you've already been through troubleshooting with him.
3: The person in tech support will transfer you back to somebody in retentions and bring them up to where you're at.
4: Tell the person in retentions should go ahead and start the order and then you're set.
5: Is optional. You can have your call drop them, then they'll call you back and you can make a joke about how crappy the service is. (Actually happened to me)
I took the long way through this today, but started in retentions, got tranfs to tech support after checking the drop call rate and doing some basic troubleshooting, then told the guy in TS that I'd been through it all the last last guy in Relations was checking into a free airave for me, but somehow got transfered to him, ect.
I also started out by telling the first guy in retentions that I'd taken 2 phones to the corp store, they had done some PR update (act stupid about it) and now those two phones always have some ^ above the bars at the office, but the service works great and the data speeds can actually load a website in under 3 minuets. The data service at our office has been 0.02 kbps for over a month now, which is why I did the PRL hack in the first place on the two office phones 2 weeks back.
Anyhow, it's on it's way and didn't take that long.

They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.

sprink0281 said:
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
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i just hate talking to sprint reps, you think sprint chat will work?

ryohei47 said:
i just hate talking to sprint reps, you think sprint chat will work?
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Don't think so cuz you gotta talk to the retentions department...i hate talking to them too cuz of those damn scripts they follow, it's like talking to human robots!
Also should mention don't get caught in a lie about talking to them cuz they do have a record of when you call and what department you talked to. So I'm sure if they know you lied they probably will give you a hard time and might make a note on your account that you lied and who knows they might be reluctant to go out of their way for you in the future, I know I wouldnt want to help a liar. So what if you have to be on the phone with them for awhile your getting something for free if your lucky so not really a reason to *****....

The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.

Hrshycro said:
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
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Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....

sprink0281 said:
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
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Haha, That would be funny. Ask a CSR out on a date, then get married down the road. That would be better than a myspace marriage.

Got one quickly
In our condo, my girlfriend's BB Curve and my Evo averaged 1 bar. While online checking our account, I decided to just email sprint and ask for an airave. Went to "contact us", left a messege and the next day we got a call from customer service, 10 minutes latter we were approved, two days latter got it in the mail, hooked it up last night, and now we are at five bars each. I am not saying it will be that easy for everyone, but for once in my life it was!

Very interesting, was thinking of trying this but figure I got no use for the Airave for now...

I get average -104 to -118 dbs which I heard -120 is no service. This is at my house. I get data roaming message and dropped calls. Went into Sprint and said I couldn't get one for free or heard of giving them out for free. Sucks I don't have internet to use it even if I did call and got one. Do you have to pay the 4 bucks a month for it or is that waived. Waived or not id use it.. just no internet.
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Didn't even bring prices to me, so I'm guessing all free.
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Hrshycro said:
Didn't even bring prices to me, so I'm guessing all free.
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If you got it from retentions it is free and the monthly fee is waived. When you go to your account and it lists your devices, it should say retentions next to the Airave.

So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
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Systemfraud said:
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
Sent from my PC36100 using XDA App
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Just tell them your reception is bad too.

Yeah they don't help you at the store. They just told me they will try to update my phone for tower pulling. Said I already updated the radio to the latest and did the prl update. He said oh well I can't help you then. Wish I had the internet her is call about how bad my reception is and dropped calls. What irritated me the most is txt not going through. Is txt sent by the data service? If I turned data off will I send and receive sms still?
The guy told me it might be the material my house was built with causing the bad signal. If I go out the best reception I get is -100
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How do you see the db of your reception? Sorry for the noob questions.
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##debug# in phone dialer. If you have cm6 you can go through cryon settings and do it. Just type that in the dialer and wait. Click the first one.
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That was the bigger problem at our office, the 3g speeds have been 0.02 kbps fire two months, but I *****ed the drop call problem instead. Im sure you can get one.
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I'm sure I cam get one but won't be able to use. Don't have the internet.
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Thanks Hrshycro!!!
Worked to a tee. Called Tech got transferred and in less then 5 minutes the girl in retention was putting in my order! She did put me on hold for a couple of minutes to confirm my eligibility. It's on the way for free with no monthly charge.
Awesome tip, thanks again!

Throttled.

My data's been throttled for four weeks now. I'm pretty sure that's a whole billing cycle, right? I'm stuck at 53kb per second and its driving me insane ._. Do you KNOW what you can do with 53 kb per second?! NAWTZING! I called tmobile already but they confirmed that there was no problem. They suggested that it might be my location ._. I'm not asking for help, cause I'm pretty sure there's no way around this. I'm just putting this out there.
Sent from my HTC Desire Z using XDA Premium App

that sucks... The best you can try is maybe calling a technical rep and ask for your data/internet connection to be refreshed/reset... I feel your pain though, being throttled is horrible! I couldn't even do basic google searches or check facebook >=(

If your on a no contract plan. Call them up and tell them if you didn't know about the cap and to reset it or you will cancel your service. At this point they will transfer you to a retention specialist who gets paid to keep you with tmo. They will surely reset it at least once. Let me know how it goes.
Sent from my HTC Vision using XDA App

Wow......gotta "love" AT&T.....

Well......just spent an hour and a half, got disconnected twice, and then got the "Customer Service Center is CLOSED" message after the second disconnect.......I was trying to get an update on when the third party app sources would be released per their official confirmation back on May 17th......no one seemed to know anything about it......they had already released it to the INFUSE and to a few other phones, with the rest of the android phones to get the update within the next few weeks (some people have confirmed that they have received the update)......no one with AT&T Customer Service had any idea what I was talking about.....I had to explain in excruciating detail, what was supposed to be happening......they even got me on the phone with Motorola, and they knew what I was talking about, and said they were told the same thing, that AT&T would be releasing the hold......so AT&T was "trying" to get a higher level of Customer Service, when I was disconnected the first time......SO......got nowhere fast, and can't call back till tomorrow......VERY frustrating......if anyone has heard any update to this, please respond to this TOO long of a message......sorry guys......

Customer service has no info on this, I know because I work for ATT customer care. I've looked and talked to our tech team and android team. We are not privy to that information.
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your first mistake was thinking that AT&T CS knew the answer.

Why would they not have info on this? This was BIG news from AT&T, and you would think that, at LEAST, they would have the info that THERE IS an update, even if they don't know WHEN......even the reps at the AT&T store near me, when I bought the Atrix a couple of weeks ago, were told that the update was expected any day......and that several of the phones were already updated, and were being sold already like that......such as the INFUSE, Aria, etc......just trying to understand why, with such a big deal, they wouldn't know ANYTHING......any ideas? And again, sorry......just frustrated after being disconnected twice and not getting anywhere......

And I'm not bashing their customer service......normally I get very good service when I deal with them......just seems like this would have been addressed.....

CSR is generally good, except a few jerks. If you get those, just hang up and dial again.
Since we're on the topic of AT&T, I wanted to point out something for people with AT&T who aren't on unlimited data
AT&T billing and this is Important for those of you with 2GB or 200MB data plans
If you use data the day before your billing cycle ends, there is a likelyhood that the amount of data that is on that day will roll over to the next day. It has to do with the way the system updates. It's not exactly in real time or so they say.
Your billing info will show data from that day on the next billing cycle.
I've gone through this problem about 7 times before I did the Unlimited loop hole.
So, at the end of every month, you should check your bill to see if they charged you data for usage you a day before your billing cycle.
Example:
Data shows March 22 usage on a a belling cycle that is from February 22 to March 21

dLo GSR said:
your first mistake was thinking that AT&T CS knew the answer.
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+1 this made me laugh out loud

Ill honest, half of the CSRs don't know their elbow from their assholes. But the few of us who do know understand the total lack of info that's provided to answer customer concerns. And the store reps are pulls their info out their ass since they only have access to what csr's over the phone have.
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Unless your calling about an iphone problem you will get little help.
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I have not heard any thing official, but the 2.3 beta/alpha that has been tested has it turned on by default, the buzz is that it will be released by the end of July
So that is what I would bet my $1 on, you will be able to use 3rd party app on July 31st.

Rethink possible. Then lower your standards.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.

Just look at their response to every other issue Atrix users have complained to ATT about and you will have your answer. Its "capable".

Mgamerz said:
Rethink possible. Then lower your standards.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.
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I actually loled at that.
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like 1 out of probably 10,000 calls might a customer actually ask that question. this is why att releases announcements online where people who know whats up with phones are and why att wouldn't feel the need to inform the cs reps of something that is like lighting striking the same place twice. if google doesn't know do you really think a cs rep will know?

Clienterror said:
I actually loled at that.
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Before I removed the boot screen that's what I always thought of.
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.

For what its worth. I spoke to a csr and they told me he saw something for an update in the summer.......... that's freaking great buddy!.. Then I proceeded to get a free otter box because they were out of webtop docks.. :-(
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4g upgrade FYI

I called and complained to Verizon about the LTE upgrade and the woman was very nice and sent me a box. I just dropped my xoom off at FedEx to head in for upgrade. Maybe if you call they will do the same or I just got lucky. Just wanted to give everyone a heads up!
Sent from your Moms EVO using 4G speed

So what's the end result? When do you get your Xoom back?

I called and they didn't offer anything. 6 1/2 months and still nothing!!!

4g is no good for me Verizon doesn't even have it here in the part of georgia i live in..yet they have it in Atlanta..sucks...oh well.Then when i asked them when it would be available in my area they said have no idea...argh

The retention rep pretended to be out of the office when I called.

Got it back yesterday, all is good, was wiped clean, not any real changes I can see. I'm in the Tampa market and I can say Verizon 4g kicks sprints 4gs ass hard. If I could get my unlimited sprint plans on Verizon I would change today.
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Got pics for proof?
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hammer4203 said:
Got pics for proof?
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Wow, really?! No smiley or anything? You think he's just plain lying?

If this were the Moto support forums, I'd want to see pics too because it gets pretty deep over there. This site does not truck with BS artists and those things have a way of working themselves out here. I trust the OP more than the whole batch of Motoxprts combined. (They aren't all pieces of crap but they had a bit of a credibility problem for a while there. I can understand the caution, but I'm content with the OP's statement.)
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"Caroline" Verizon customer service ID 2047489
Im calling BS till Pictures are shown of the upgraded device. I spoke with both Motorola and Verizon yesterday for approximately an hour each, Supervisors in customer retention et cetra, they sure were not offering to send a box to my door to ship it to moto for a upgrade (I know, I asked) spoke to "Caroline" Verizon customer service ID 2047489 and her supervisor. Try giving them a call their as clueless as the deceptive Motorola staff.

i already have a box for a different issue. You think if I send it in they will fix it and throw the lte upgrade in for the heck of it?

How about going into settings and getting a pic of u holding up ur 4g upgraded xoom. Where it shows the build and version. The reason it's hard to believe is that so many of us have called and gotten no box to ship ours out. I have called and gone to every vzw store within 150 miles. None of them have had a xoom upgraded yet. As far as I'm concerned motor can send my 2 4g cards to my door! The damn bionic is crap! Why would I trust a cheap tech to put my cards in without screwing them up?
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As soon as I figure out how to get a pic on here I will. I just called and said I was told I was getting a box to send it in. The person didn't have a clue what I was talking about and got a supervisor that did know, she apologized and sent me a box, it was that easy. She probably wasn't suppose to do it but all Verizon employees and Verizon contractors as well as fortune 500 customers have all received the upgrade. It does exist.
Sent from my Xoom using XDA App

i find it interesting that verizon would offer to send you a box since, to the best of my knowledge, motorola is the one performing the upgrade?
not calling BS, just a little odd that vzw would be sending it.

I work for Verizon Wireless Corp here in Lansing Michigan as a retail sales rep. I had sent my xoom tablet in a couple of weeks ago during an Employee Only offering to test the process of upgrades to the Motorola Xoom. The whole process took about 4 days including the ordering of the box they send you. Was kinda hesitant due to the fact that I really customized alot of settings ... apps that arent avail any more..etc., So I sent it in without backing anything up (took a "Big" risk of losing my stuff), once I got it back my xoom had plastic protection on the screen , documentation of what was installed and a new build number " HLK42B ". Once I turned my device back on with fingers crossed.... all of my apps, movies, settings everything was how i left It. Was very satisfied with the care they took and notifing me along the way by email once recieved, completed , and sent from repair location. The 4G in my area is beyong what I expected. For those on the fence well worth sending it in.
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BRIVAL711 said:
For those on the fence well worth sending it in.
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If I only could!!!!! I've been waiting 7 months!

3_D said:
If I only could!!!!! I've been waiting 7 months!
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Lol I'm with you on that one.

I call BS on the OP unless he's a Verizon employee, which it doesn't sound like.
Been a member on the forums since 2008 and still doesn't know how to attach a pic...lol?
Oh well, we're still waiting. I've called, gone into Stores, came out with diddly. Sent a complaint to the State Attorney General of Oregon about it to see if that expedites anything.
And the Fortune 500 Customer thing doesn't make sense to me. I'm an IBM employee, have my IBM discount, last I checked we were at #18 on the Fortune 500 list. I get no preferential treatment....weird

I still have my March 4th email promising the 4G upgrade " Coming Soon ". I don't think anyone would agree that 7 months was soon.

I just got off the phone with Motorola Support (800-734-5870). They still told me end of this month. I very politely asked him to look at the nearest calendar and tell me what date it says...these guys are idiots and MOT is a joke.

Crippled 4G Internet Speeds

I rooted my phone months ago and I think ever since I did, my 4G internet speeds have been very low - like .30 mbps download and .10 mbps upload according to the Speednet test.
I've tried every radio in the radio thread and even went back to the stock ROM ( rooted ) and it remained the same. Does anyone have any suggestions ?
Everything else works 100%.

Sound like you got throttled-tmo has a 5 gig cap per month before you get throttled-Check your data usage for the month. Think if you switch to 2g its a little faster, otherwise you have to wait till your next billing cycle starts

While it may sound like I'm throttled, that isn't what's goin' on cause I've talked to T-Mobile and I'm well below my 2 GB limit. I appreciate your reply anyway.

I haven't been here in a while since I got the Samsung galaxy s2.. I have to agree with you.. You are not throttled. I have been experiencing the same problem even with both phones.. I changed sim cards like three times already. So what I did was called t-mobile they filed a report to the tech engineers to check the towers and their systems will take about 72hrs. So ill be calling back tomorrow (1/16/2012)to find out if they fixed the towers like I was told..the towers might be affecting my speed.. So call them and explain to them and see if they can do the same for you...
Sent from my SGH-T989 using xda premium

That's funny cause I actually went through that with T-Mobile as well. Eventually they told me it's a problem with my phone. **** this.
Do you live in New Jersey ?

MFZ22 said:
That's funny cause I actually went through that with T-Mobile as well. Eventually they told me it's a problem with my phone. **** this.
Do you live in New Jersey ?
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No, close, am in nyc, close to Manhattan/Brooklyn...Just tell them a customer/friend has also called and complained about this same situation. i took off work on friday, after dr. appointment, i went to t mobile retail store and we did a test, troubleshooting etc, and nothing...so if they tell you it's your phone what do they expect you to do, exchange your phone, it's ridiculous.. i have both mt4g and samsung galaxy s2, both experiencing the same problems, i told them, actually had a small argument with them, but i'm just waiting for tomorrow and hear what BullSh*t they going to tell me...just make sure if you end up going to tmobile retail store to unroot your phone.. if they ask you to go to a tmobile store..
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Ill be the first to hit your thanks

Yea, I've been through all that. Let me know what they say

Spoke to them and they still working on it. So we might get a text or check with them later...
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Well they called me today telling me the engineers are still working on it...
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Can you try someone else's SIM in your phone and vice-versa? That narrows it down to the phone or the account.
Last time I went to the States when the prepaid $1.49 day pass still existed, I was being throttled from the moment I entered the country despite not even having a chance to accrue 30 MB of usage. On the second day I bought a new pass and was still throttled. I went to a T-Mobile store and they had nothing to suggest other than that they could try to reset the data (?) on my account. I wanted to try the store's SIMs in my phone or vice versa but they told me all the sample phones had their battery covers glued on so customers couldn't walk away with the SIMs due to a high-theft area.
Anyway, on that second day I used a lot despite the throttling, and in the evening I got a text that I just hit 30 MB and would be throttled. Finally on the third day, when I bought a new pass I had full speed.

No.. T-mobile has acknowledged that they have the problem.. My girlfriend also have the same problem..I will wait till its fixed..I've changed my simply card 3x already..lol
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I called 'em today and just pressed the issue further. I can only think it's their network or towers around here cause when I speed test it now, it could download at 6 Mbps or 0.25 Mbps, so I'm taking that as a sign of them working on it.
I got 'em to take $80 off my bill a couple weeks ago because this is bull****. IT's a been a long time, but I never noticed cause I usually use WiFi and I just downloaded the speedtest.net app like a month ago.
I told them I don't care if they fix it tomorrow, I'm still gonna move on and do business with a different company as soon as I can. Every time I see that silly long armed ***** on their commercial boasting about their 4G speeds, I wanna close my account.