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Warranty service for Cingular (AT&T) 8525

I have the cingular 8525 and having lots of issues I want to send it in for warranty but I just noticed I have the VOID sticker showing on the inside. I never had water spill on it could it be related to moisture its in my pocket most of the time?
Anyway know how to get it replaced under warranty with VOID showing its never been wet, maybe dropped on carpet few times but no damage.

void shows on mine too.. they arent concerned with that sticker they are looking for the one under the sim..

VOID showing is normal. It's on mine as well as the refurbished which they sent.

it has to show void..if it gets wet it changes color,plus under the void sticker there is a screw.so they know you didn't open the inside to play when you re bored.haha

Actually, the VOID sticker is important. It covers a screw hole. If you open the device, you will rip that sticker. It detects "intrusion".
The one under the SIM (as stated above) is the moisture detector. Both important, but different functions.

opps. suppose to click Yes. I voted wrong. Sorry. It shows on mine too and I bought mine brand new.

PostDeals said:
I have the cingular 8525 and having lots of issues I want to send it in for warranty but I just noticed I have the VOID sticker showing on the inside. I never had water spill on it could it be related to moisture its in my pocket most of the time?
Anyway know how to get it replaced under warranty with VOID showing its never been wet, maybe dropped on carpet few times but no damage.
Click to expand...
Click to collapse
As others have said - that sticker is meant to say void. It is not the thw water detector one. The one that you see is the one that breaks up into small pieces if you remove it to take out the screw that lies underneath. So if you are seeking a warranty repair then you want to have that sticker in place and unbroken with the word void showing.
Mike

perfect thank you all, AT&T is being a pain and not wanting to replace my phone even though the keyboard keys are sticky etc. I hardly use it but the phone was refub the one I got from then in 45 days just DIED and wouldn't work properly they sent me a refub one and it was a problem from day one but I was traveling so I needed a phone for work.
Oh well hope I can get someon else this time that can help me.

How would one go about obtaining a replacement void sticker? I had a horrible screen protector incident with a nushield shield where something got trapped between it and the screen, rendering the touch screen unusable. The normal methods to remove the screen protector failed, so I started to disassemble. I only got the void screw removed, no others.. as it seems they used different torx screw sizes and the T6 I bought for working on cell phones only fit a couple. Nothing was ever actually apart, but of course the sticker is punctured. I don't want to be screwed if something ever goes wrong with the phone. Hell I don't even use my AT&T Tilt anymore, it's slower than any phone I currently own (it's obviously the only one with WinMo Pro).
I'd like to just get a new void sticker, get rid of the phone, and move on with my life.

vogue housing dilemma

hello guys,
i've decided that my bell vogue most likely needs to be warrantied (it expires in october), as the front faceplate (top part) of my htc touch came loose. as a result, the power button doesn't always work unless i press in and hold the top part of the faceplate then press the power button as there's pressure. i believe the power button spring functions at 100% when it's secured by the front and rear faceplate pressing inwards?! i'm not too sure why it came loose or what happened, some people have pm'd me saying possibly from constantly always having it on vibration?! the phone's always been in an monaco metal case and hasn't been dropped as i'm meticulous. now in order to tighten the frontal housing, the top 2 screws need to be tightened. 1 screw is easily accessible however, the other is covered with a void sticker as i'm told to prevent people from tampering with the phone. so i guess the only option is to warranty it as any attempts on my own will ruin the sticker. everything works 110% on the phone, no cracks on lcd, black lines, ink etc etc. just that the top Left corner of the front faceplate is protruding out
my concern is that i've read some mixed horror stories of how when phones get sent in to be warrantied, the owner ends up with a $200 bill (bell charges this for the htc touch refurbished replacement that they send you). course, it's possible that these people had water damage/crack screens from drops and tried to claim manufacturer defect. i dunno
just wondering if anyone experienced any similar situations and would like to share. debating whether it's worth it or not cause if i'm outta my beloved smartphone for 3-4 weeks and end up tabulating a significant bill cause they say it's 'my fault' in the end, it's gonna stink. my other course of option is to simply take off void sticker and work my t5 screw driver and see what's up and if something broke, order a $40-50 replacement housing on ebay.
thanks in advanced!

My glossy-white Verizon vogue developed a crack in the casing a few months in, so I replaced it with a matte-finish (Sprint-style) black housing that I ordered brand-new from Hong Kong. I voided the warranty in switching the housing, but it was reasonably easy, completed in one afternoon, and I never developed another problem I couldn't fix myself. So, my 2 cents - make your phone your own, and take a peek inside, warranty be damned.

I agree with brsev! Just make sure you buy a housing for a P3050 not a P3450 like I did.

Dust under the screen...

Has anyone successfully cleaned the dust in their htc evos?
I have some dust in the top left corner near the htc logo and it is definitely under the screen and not under my screen protector.
Is there a way for us to open the evo and get to the area of the screen in question and use a can of compressed air to get the dust off?
If there is a way where are the directions? I haven't seen a how-to on opening the evo to get to the screen area.
Thanks in advance.
My phone is great working condition (rooted with custom kernel, theme, etc) and I would rather avoid having to bring my phone in if I don't have to.

I have the exact same problem. dont know whats causing it. but upper left. its been growing over the last month. making its way out into the center slowly but surely. very distracting. id love to be able to get rid of it.

dust, top left here too. not much, but i can see it only under sunlight.

gigabit said:
dust, top left here too. not much, but i can see it only under sunlight.
Click to expand...
Click to collapse
Same, it's only noticeable at the right angle and light. For now I will wait it out. Hopefully it doesn't get too bad in a short period.

Same here. Have not noticed it on my wife's yet.
-frank
Sent from my PC36100 using XDA App

Its because of the gigantic unprotected hole for the audio. Happens to all Evos.

Yes I have it also. I contacted HTC directly and you have to send it to them and they will keep it for 2-3 weeks. They also said in the email that there technician will determine if its a warranty fix or not. So good luck. Anyone else get theres fixed?

werxen said:
Its because of the gigantic unprotected hole for the audio. Happens to all Evos.
Click to expand...
Click to collapse
Nope its not from that I had a dust shoot plug since I got my EVO and it still had dust under the screen. Took the phone to the repair center and they replaced the screen. The screen is a complete unit which includes the black plastic and the buttons. Its all one piece. They showed it too me after they took it apart and we had no idea how the dust got in there.

zone23 said:
Nope its not from that I had a dust shoot plug since I got my EVO and it still had dust under the screen. Took the phone to the repair center and they replaced the screen. The screen is a complete unit which includes the black plastic and the buttons. Its all one piece. They showed it too me after they took it apart and we had no idea how the dust got in there.
Click to expand...
Click to collapse
So Sprint was able to fix it at there repair center? Is it a quick fix or do you have to leave it? Did you have to buy the phone from Sprint also?

mconigs78 said:
So Sprint was able to fix it at there repair center? Is it a quick fix or do you have to leave it? Did you have to buy the phone from Sprint also?
Click to expand...
Click to collapse
It takes about 20 minutes I did not leave the phone it was still rooted. I bought it at radio shack. Problem was the ear piece started crackling like it was blown. the guy worked on it some more now the ear piece doesn't work at all and a replacement EVO is on the way. Another post exists about this. They told me they have 3 revisions of the screens mine was rev. 2 they replaced with a rev. 3.

I had the same problem. I unrooted (big deal) took it to a repair center and they were going to clean it out for me. Turns out the internals of the power button were broke and I walked away with a brand new phone. Went home, used unrevoked and rerooted (another big deal) and haven't had any problems after having the phone for a month. Just take it in. Worst case they clean it. (Rooting and unrooting is too easy. Don't be lazy. Its a new phone.)
Sent from my PC36100 using XDA App

gu3r0 said:
I had the same problem. I unrooted (big deal) took it to a repair center and they were going to clean it out for me. Turns out the internals of the power button were broke and I walked away with a brand new phone. Went home, used unrevoked and rerooted (another big deal) and haven't had any problems after having the phone for a month. Just take it in. Worst case they clean it. (Rooting and unrooting is too easy. Don't be lazy. Its a new phone.)
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
They can't clean it the screen is a sealed unit it has to be replaced. They didn't care that the phone was rooted. I called and asked what their policy was on rooted phones they didn't care as long as you aren't having software issues.

Not what the Guy at sprint said. He said they had cleaned a couple other ones.
zone23 said:
They can't clean it the screen is a sealed unit it has to be replaced.
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Click to collapse
Sent from my PC36100 using XDA App

gu3r0 said:
Not what the Guy at sprint said. He said they had cleaned a couple other ones.
Sent from my PC36100 using XDA App
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Click to collapse
I don't know how I saw it.

The piece all the way to the left is the screen the dust gets inside of it. It does not come apart. Maybe this second photo but I don't believe the dust was under that glass. I think it was in the display itself. Either way they replaced all of it.
I can't really ague that the dust wasn't under the glass maybe it was. I also can't argue that they can't take the glass off maybe they can. Either way I didn't care as long as it was cleaned.

In the pictures you posted it looks to me like it lacks a complete seal and more of an adhesive to keep the two layers together. But like you, it really didnt matter to me as long as it was getting resolved, and it was even better news I left the store with a brand new one.
zone23 said:
The piece all the way to the left is the screen the dust gets inside of it. It does not come apart. Maybe this second photo but I don't believe the dust was under that glass. I think it was in the display itself. Either way they replaced all of it.
I can't really ague that the dust wasn't under the glass maybe it was. I also can't argue that they can't take the glass off maybe they can. Either way I didn't care as long as it was cleaned.
Click to expand...
Click to collapse

I have the exact same problem, dust in the upper left hand corner.

I just realized I have dust on the upper left hand corner also. I am kind of pissed it's only a little over a month old.

Same thing, yet my evo is only two weeks old.
Sent from my EVO

I just had my screen replaced at Sprint because of dust in the upper left corner. The rep told me it was a known problem. Had my phone back in a little over an hour and a half. Gave it to them rooted and running Fresh...not a word was mentioned about it. This was on my launch day Evo with the Nova screen. I think the replacement is an Epson, but I don't remember how to check.

[Q] 2 Week old Legend - Cracked!

My girlfriend had butter fingers and managed to drop my 2 week old Legend on the floor. Cracked the screen. LCD still works, and touch is still working as well.
HTC wont cover this will they?
I assume the digitizer is cracked. I've been looking around for documentation to see if I can replace it, but haven't had much luck. Anyone got any ideas?

These may help :
HTC Legend repairs
Issues after replacing digitizer and/or display?

Do you have insurance through your carrier? If so they might cover it
Sent from my Legend using XDA App

I highly doubt HTC will cover that, to be honest. Screens don't just crack, ergo you must have dropped it or bashed it and they don't cover that. Sorry to be the bearer of bad news, but if you took the phone insurance with the provider when getting it, they usually cover accidental damage.
Last resort- got home contents insurance? That usually covers accidental.

insurance, if your gf dropped it they should cover it...

Water damage - covered by warranty?

Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?

Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk

Dropping, especially in water is not normal wear.

jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Click to expand...
Click to collapse
You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.

No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app

From my MXPE's info booklet

Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...

If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!

Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
Click to expand...
Click to collapse

I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.