I have the cingular 8525 and having lots of issues I want to send it in for warranty but I just noticed I have the VOID sticker showing on the inside. I never had water spill on it could it be related to moisture its in my pocket most of the time?
Anyway know how to get it replaced under warranty with VOID showing its never been wet, maybe dropped on carpet few times but no damage.
void shows on mine too.. they arent concerned with that sticker they are looking for the one under the sim..
VOID showing is normal. It's on mine as well as the refurbished which they sent.
it has to show void..if it gets wet it changes color,plus under the void sticker there is a screw.so they know you didn't open the inside to play when you re bored.haha
Actually, the VOID sticker is important. It covers a screw hole. If you open the device, you will rip that sticker. It detects "intrusion".
The one under the SIM (as stated above) is the moisture detector. Both important, but different functions.
opps. suppose to click Yes. I voted wrong. Sorry. It shows on mine too and I bought mine brand new.
PostDeals said:
I have the cingular 8525 and having lots of issues I want to send it in for warranty but I just noticed I have the VOID sticker showing on the inside. I never had water spill on it could it be related to moisture its in my pocket most of the time?
Anyway know how to get it replaced under warranty with VOID showing its never been wet, maybe dropped on carpet few times but no damage.
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Click to collapse
As others have said - that sticker is meant to say void. It is not the thw water detector one. The one that you see is the one that breaks up into small pieces if you remove it to take out the screw that lies underneath. So if you are seeking a warranty repair then you want to have that sticker in place and unbroken with the word void showing.
Mike
perfect thank you all, AT&T is being a pain and not wanting to replace my phone even though the keyboard keys are sticky etc. I hardly use it but the phone was refub the one I got from then in 45 days just DIED and wouldn't work properly they sent me a refub one and it was a problem from day one but I was traveling so I needed a phone for work.
Oh well hope I can get someon else this time that can help me.
How would one go about obtaining a replacement void sticker? I had a horrible screen protector incident with a nushield shield where something got trapped between it and the screen, rendering the touch screen unusable. The normal methods to remove the screen protector failed, so I started to disassemble. I only got the void screw removed, no others.. as it seems they used different torx screw sizes and the T6 I bought for working on cell phones only fit a couple. Nothing was ever actually apart, but of course the sticker is punctured. I don't want to be screwed if something ever goes wrong with the phone. Hell I don't even use my AT&T Tilt anymore, it's slower than any phone I currently own (it's obviously the only one with WinMo Pro).
I'd like to just get a new void sticker, get rid of the phone, and move on with my life.
Related
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
juntjoo said:
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
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Mine too is faintly pink dots on it and it has not been exposed to water. However I live in a VERY high humidity state (Georgia) so that could be the cause. Maybe something like that happened, which if true is not your fault at all.
Good Luck -let us know how it goes
mine is light pink and has never been exposed to water.... it has been in a highly humid enviornment before for about 2 days, Hawaii
so, i dont know what the warranty states about water dammage and the stickers...
mine is all white
Completely white, has been in humid environments....ive used it with wet hair and allsorts.
Unfortunatly the pink sticker issue isnt negotiable ive had to deal with that sort of problem before. The warranty guidelines the workshops have to go by will not budge
That white sticker (with the pink stripe/dot) is absolutely normal.
If that sticket got wet or soaked in water, that sticker would turn Blue.
When they ask you about the sticker, just tell them its white..(and dont mention the pink/red stripe as that is normal)
wow, thanks for all of your input. i've talked to at&t reps in person and they also tell me two different things. it's stupid that they don't allow you send your bad phone in before they send you the replacement to evaluate if it's warranty has been voided by water damage rather than sending you the replacement first without the option of returning it if they happen to consider your phone to be water damaged. and obviously with all the different responses ive gotten to this issue, it's difficult for one to determine on their own if their phone's warranty has been voided or not by possibly slight water damage.
anyway, i finally found one guy in town who actually repairs phones and he said that only in extreme cases where it's obvious the phone has been exposed to liquid would they void the warranty but of course he couldn't guarantee that but that if my phone were his he would definately send it back. well before i take that chance, last night i just reinstalled the OS and radio from HTC which i think i've already done before but have done again and this time i won't be installing any more programs until the phone proves to work fine then i'll install them all one by one to rule out the possibilities for each one causing my phone to not be able to establish a signal, and ultimately causing my phone to lock up. wish me luck!
ive drowned a phone or two before and even though it still worked it caused a few hicups with it here and there so i returned it....AFTER swapping the sticker from another phone
clever. i actually thought about that, not to get over on em, but just because i'm afraid they'd get over on me even though mine hasn't been exposed to water.
Just wanted to check before I called Verizon. Anyone have their warranty "VOID" screw come out?
I have a xv6800 and must have dropped it a few too many times as the screw with the "VOID" paint on the screwhead came loose. I left it in the phone but every time I pulled the battery cover the screw would fall out. One more drop and the tiny screw went flying and is lost.
I'm thinking since the phone works I could take it in and have them verify it before something happens on the next drop. I have a flashed DCD rom which I could go back to stock if need be. I just want to avoid having no warranty from a screw that fell out.
I'm getting that bright white area in the lower left screen again and want to have them swap it out without saying my lost screw was the problem.
Honesty is the best policy. Mention the screw, but don't state it as the reason for swapping units. If only one screw is undone, there is no way you could have accessed your chassis.
The reason I urge you to be honest, is this problem is probably already known. I had one client came in with his screws popping out and TELUS replaced his unit for exactly -that- reason.
Now, this is confusing me. Take the battery cover of your phone, and look at the bottom right corner. Where the other corners have screws, on this corner there's a small little black circle that says VOID in white letters. Is this a moisture detector? For warranty exchanges and such? Because honestly, I've never gotten my phone wet. I was at a rock concert yesterday and I did notice sweat dripping onto my phone screen when I would look at it but I don't think this was enough to set off moisture detectors? specially if I wiped it off before it even got internally into the phone..
my guess is its so they know you didnt unscrew the phone and open it
barmanham said:
my guess is its so they know you didnt unscrew the phone and open it
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Can you do me a favor and check if yours says it too? I really need to get this sorted out. I need to know how much trouble I'm in if anything happens to my phone.
It is there incase you take apart the phone its on all the htc phones
Sent from the phone that all the chicks love
mine and my girlfriends dont have that void sticker on ours
em2drvr03 said:
mine and my girlfriends dont have that void sticker on ours
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Oh f*ck me. Thanks man.
They all have it. What it means is your warranty is void if that sticker is off, only reason for it to be off is if you took it off to remove the screw to take apart the phone. The moisture detectors are white and turn pink when wet.
turboyo said:
They all have it. What it means is your warranty is void if that sticker is off, only reason for it to be off is if you took it off to remove the screw to take apart the phone. The moisture detectors are white and turn pink when wet.
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not only does every slide have it but every electronic device. sony psp's have them the g1 the mytouch the sony xperia.
its a tamper seal. only broke when taking apart the device (voids warrenty)
the white circle stickers UNDER the battery and INSIDE the phone as said are the water detector
you can buy both stickers on ebay if you really need to fix your device (broken screen) and return it for a new or reman
Yeah, thanks guys my last phone had it, and it was a sidekick LX that I had gotten wet, and I figured it's VOID sticker was a moisture detector somehow.
em2drvr03 said:
mine and my girlfriends dont have that void sticker on ours
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Some of the slides have them in a different location. Mine is near the SIM tray under the battery. Weird
I just received a new phone from verizon because the USB port on my old one was wacky. I noticed that the void sticker on my old one is black, and the sticker on my new one is red. Is this one of those stickers that changes color with water damage? If so, which color is it supposed to be?
The one they sent me is a refurb, so I want to make sure I didn't get one that will prevent me from getting warranty work done in the future. I also want to know in case the old one supposedly had water damage, because I have to bring it back tomorrow.
Mine's black.
Sent from my ADR6300 using XDA App
And yours hasn't been subjected to any water, right?
EDIT: also, this is already ranked in the top 5 on google when I search for "HTC void sticker black"
Holy fast indexing batman!
that sticker isnt for water damage, its for disassemble void. you have to poke through that with a torx screwdriver in order to take all four screws out for pulling the phone apart (repairs typically). that way they know if you took apart your phone to modify or whatever else, voiding your warranty.
That's what I thought at first, but the fact that they were different colors threw me off.
Must have been an aesthetic design change
yzdirtrider13 said:
EDIT: also, this is already ranked in the top 5 on google when I search for "HTC void sticker black"
Holy fast indexing batman!
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You're welcome.
i just started working for google and this made me chuckle so i thought i'd say hi. BTW I just repair the computers so i dont know anything much bout android, but i do plan on learning.
the stickers that check for water contact are cross hatched red lines until it wet, then it goes solid red.
The less publicized void sticker shortage of the droid incredible.
Sent from my rooted Incredible using XDA App
Hah, I just received a new Incredible today myself. The old void sticker was black, but this one's green! They must have run out of the red ones for mine I guess.
I've sent a lot of phones into Verizon in the past and they & Asurion both have told me that they don't care about void stickers... I wouldn't worry about it...
Today i was cleaning my screen and i noticed specks of dust in lower left corner of the screen just under the home button. It seems as if the dust came out of no where, used my phone last night didn't notice any dust. I'm thinking about calling T-Mobile to get a refurb, but i voided my warranty a few days ago when i replace the spring for the hinge. I ordered some void stickers from eBay so Im thinking of covering up the screw and sending in the phone. What are the chances of t mobile noticing that i messed with the phone. I will install the old spring back in once i get the void stickers.
Depends on the individual employee who inspects the phone. Also are the void stickers 100% identical? I'm sure the employees will be trained to look for that. Its kind of a toss up. Do you know if they will just say no warranty and send back your phone vs charging you for a new phone and sending you a new phone?
Sent from my HTC Glacier using XDA App
Did you get dust under the screen when you fixed the spring? Also why don't you try to just fix it if you have already tore apart your phone once. Worse case you got those stickers coming anyway right?
Sent from my HTC Vision using XDA App
I didn't touch the screen when i was replacing the spring, the screen bezel was all intact and unopened. Tmobile send out refurbs, and then once you receive the phone you have to send the old one back. They might charge me on my bill, if they see that the phone was opened before. The void stickers i ordered look close to stock if not not identical i just have to wait and see. Im not sure how to seal the screen if i do decide to take it apart.
TornadoTorres said:
I didn't touch the screen when i was replacing the spring, the screen bezel was all intact and unopened. Tmobile send out refurbs, and then once you receive the phone you have to send the old one back. They might charge me on my bill, if they see that the phone was opened before. The void stickers i ordered look close to stock if not not identical i just have to wait and see. Im not sure how to seal the screen if i do decide to take it apart.
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http://www.youtube.com/watch?v=u-dR8CHEGjY
or
http://www.youtube.com/watch?v=C0LJnqTlBVQ