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Last night I stopped being able to sync. When I plug in my cable (laptop doesn;t have bluetooth) It makes a noise and does start and continue to charge the device, however it gives me an error message for syncing. It tells me it can't sync. It then shows the guest profile in the active sync screen on the pc.
I have no idea what has happenned and can't fix it.
Any idiots guide ideas please.
I'm not sure about this, but it's what I would try, delete your device's profile on the laptop, then delete your laptop's profile on the device.
Just in case, on your laptop open up activesync, click on file - Delete Mobile Device.
On your device, I've got a Wizard, but there can't be that much of a difference for the steps, so what you need to do is open up activesync on your hermes, menu - options on the options screen delete your laptop's profile.
Since you can actually connect, I would think that this will work.
fixed
thanks for that. I had to deleter and reinstall active sync on the laptop to fix it. nothing else worked. thanks
Hi All,
failry new memeber when it comes to posting but have been using you guys as an essential source of bugfixing, problem solving and general HTC MDA advice since my TYTN.
I have spent sometime searching but not been able to find anyone with an issue similar to mine.
So heres the thing, recently exchanged my TYTN for a TouchHD and overall extremely impressed with both the handset and dev work done on here already.
I am running Dutty's 1.7 rom coupled with Radio ROM 1.09.25.35 all has been working and syncing wonderfully, however today when i try to sync up to my laptop to upgrade the radio to 1.10.25.25 i cannot get the darn thing to connect to activesync at all.
I am running XP SP3 and activesync 4.5 (again successfully until today)
I am using a non HTC USB lead which i know is generally a no no, however i sync'd up my kaiser with this lead for over a year and have been successfuly syncing my HD until today. I have tried an alterante USB lead just in case, again one with which i had no issue on the Kaiser.
I have tried to sync with the firewall on and off, also with my AntiVirus on and off
I have tried disabling Start_settings_USB-PC "enable faster data sync" to no avail.
I have tried the cusomary uninstall and reinstall of a fresh MS downloaded Activesync again no joy.
When I connect my HD to the pc and select connection type "Disk Drive" it recognises it instantly and allows me to browse the microSD card
When i connect with connection type "ActiveSync" it opens activesync, and displays connecting for smoe time and then decides it can't connect and offers me a diagnostic scan.
I have run the scan and saved the log file for information.
so basically the laptop can see my HD, activesync recognises a device has been connected via USB but refuses to finalise the connection. Oh obviously i have tried the "connect all using the connection" setting in activesyn on the HD as well. Figure the more i can tell you about what i have and havent done now the more time it saves you guys.
Its almost as if a process or service has been stopped or deleted on the device but i am buggered if i can figure if or what that maybe.
Any help appreciated guys. Obviosuly i will as a matter of course re-attempt all the above with the official HTC USB cable when i get home, but honestly dont see this being the issue considering the history of effectiveness of these cables.
I look forward to a flurry of interesting responses for me to try. Big thanks to all those who have made my WM PDA experience spot on to date.
Dboy
Update as promised.
Have got home and tried to connect using the HTC cable but still no joy.....
What could possible have gone wrong ?
No one any ideas ??
Hello,
I got a very similar issue, after some investigation I found out that it was my calendar causing this strange connection behavior.
Please do the following test,
1. delete your phone in active sync
2. reconnect your phone with the PC using the USB cable
3. When it asks for the synchronizing options (by default contacts, calendar,E-mail, favorites & M office one Note are ticked), REMOVE the tick of the calendar.
4. After finishing the setup wizard the synchronizing process will run as expected
So in my case I'm having trouble with the calendar, why ? I don't know but maybe someone else might have an explanation.
Good Luck
I encountered similar problems with ActiveSync previously but it was solved not via a soft/hard reset of my HD, but after I reboot my PC. Hope this can help you.
Note: I rarely shutdown or restart my laptop. I simply leave it to hibernate.
Reset HD Touch to get syn again.
One day could sync next day could not.
In the end did soft reset of phone all OK now.
Think the problem is I took a photo and it took ages to save it?
Thinking of put small hole in case so I can do a soft reset without the pain of unclipping cover. Any thoughts.
I have searched this forum, found some Sync issues but nothing that relates directly to my issue. If I just didn't see it, point me in the right direction please!
I have a TILT2, stock ROM, I have made some reg mods for text msg notification, Data speeds & auto rotate via G-Sensor. My phone was syncing perfectly fine for a few weeks and I have the USB to PC "Enable Faster data sync" unchecked.
I lost sync a few days ago, I rebooted phone & computer figuring that would fix it as it has in the past only to find I only get charge light, no data connection. I don't hear the bum-bum audio indication that it is connected, and the device does not show under Device Manager nor mobile device manager and my connection methods include USB & Bluetooth.
Here is the caveat, I can sync to the computer through my bluetooth on my PC and I do hear the audio tone connection. I figure a reg change affected this, but I reviewed my changes, nothing dealing with USB, and I even reverted back to a Reg backup from prior to the problem occuring - no luck. I have swapped USB cords, nothing has helped.
Does anyone know of registry setting that would disable my USB sync? Do I have a defunct device?
Assistance appreciated - Dan
djwinn said:
I have searched this forum, found some Sync issues but nothing that relates directly to my issue. If I just didn't see it, point me in the right direction please!
I have a TILT2, stock ROM, I have made some reg mods for text msg notification, Data speeds & auto rotate via G-Sensor. My phone was syncing perfectly fine for a few weeks and I have the USB to PC "Enable Faster data sync" unchecked.
I lost sync a few days ago, I rebooted phone & computer figuring that would fix it as it has in the past only to find I only get charge light, no data connection. I don't hear the bum-bum audio indication that it is connected, and the device does not show under Device Manager nor mobile device manager and my connection methods include USB & Bluetooth.
Here is the caveat, I can sync to the computer through my bluetooth on my PC and I do hear the audio tone connection. I figure a reg change affected this, but I reviewed my changes, nothing dealing with USB, and I even reverted back to a Reg backup from prior to the problem occuring - no luck. I have swapped USB cords, nothing has helped.
Does anyone know of registry setting that would disable my USB sync? Do I have a defunct device?
Assistance appreciated - Dan
Click to expand...
Click to collapse
Is this of any help to you?
http://modernnomads.info/wiki/index.php?page=Windows+Mobile+Device+Center+Troubleshooting
Thanks for the link - I had found this before, and it really deals with no connection at all. I ran through most of the post, nothing helped. Considering I have sync via Bluetooth, it is not firewall.
Looking at restoring my computer to sometime last week, see if an update that came through caused this.
I'll post more when I done the restore.
OK - Update. I restored my PC to prior to issue, no luck. I disabled my security suite, no luck. I have tested the phone on another PC, it acts the same. communicates via bluetooth, but only charges via USB.
I am starting to work my way through the phone registry, is there any specific setting I should be looking for?
I'm just going to throw in a suggestion here: have you tried using a different cable? Often times the cable is the bad piece of the connection, but people don't even think to switch it out with another one.
And as well as the cable, have you tried a hard reset on your phone?
same problem!
i have the same problem. went to htc and they told me sorry you have a 3rd party rom so we are not going to help you.
yes i have treid 4 other pc's and 3 difrent cables and no luck.
please help!!!!!
Ferdi_H said:
i have the same problem. went to htc and they told me sorry you have a 3rd party rom so we are not going to help you.
yes i have treid 4 other pc's and 3 difrent cables and no luck.
please help!!!!!
Click to expand...
Click to collapse
I had the USB port go out on my TP2. I used the SD card to flash the sock hard SPL and then used the SD card to flash the stock T-Mobile ROM. Then I sent it in for warranty exchange. I suggest that you do this and then seek help from HTC.
cool can you perhaps help wit how to do it? please?
Ferdi_H said:
cool can you perhaps help wit how to do it? please?
Click to expand...
Click to collapse
Instructions are in this Forum:
http://forum.xda-developers.com/showthread.php?t=550540
Reversing hard SPL is here:
http://forum.xda-developers.com/showthread.php?t=649191
same problem here and the problem that the battery was draining even when the phone was off. call htc and the next morning the ups was at mine house to get the phone. 7 days later the phone was back with new motherboard. a had started a tread in general of this problem
Yep, mine too. I had to send it back to HTC UK for repair after the USB socket stopped working - came back with a new mainboard.
It looks as if it's prone to failure as I'm careful with connecting and disconnecting cables and it looks as if this one is already starting to go again!
Can't fail HTC UK Repair for it's great service though...
Hi All
I searched the Forum but couldn't find a solution to this problem.
1. Came back form holiday yesterday - synced up my HD" with Outlook no problem
2. Tried to do it this morning. By the normal 'connect PC' option didn't come up and activsync icon didn'tr light up on PC
3. Rebooted HD2 and PC..no change
4. Tried to repair/reinstall activ sync, but towards the end of the repair it says 'there was a network error reading from file 'setup/msi'. Guessing that the file may be corrupt, I downloaded it again..same problem..so I can't repair or reinstall
5. There is definitely a connection of some sort as the HD2 begins to charge when connected
Bottom line is that the HD2 is not syncing - and I can't figure out why not.
Any advice appreciated...
Thanks
Do you have a Norton (Symantec) firewall installed? I’ve found that the Norton product can interfere with ActiveSync.
Active Sync not working
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
ActiveSync is just a bit crap. It'll do this occassionaly, so if you use it a lot then get used to it.
A restart of the phone, whilst the USB cable is not plugged in, usually does the trick. Only plug it in again when it's fully started.
Also, try setting the AS connection to not allow USB connections, unplugging and plugging back in, and then setting it to once again allow USB connections.
Just messing with it like that usually works for me. Like I said, it's just a bit crap.
Activ Sync
Yeah, I seem to recall I had this problem a while back - I'll faff around with the settings and see if it makes a difference
Steve
stevep said:
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
Click to expand...
Click to collapse
Well if johncmolyneux's suggestions don't work then try disconnecting your phone from the PC, restarting both, disconnecting the PC from the network, disabling the firewall element of AVG (if it has one) and then connecting the phone to the PC again.
If that doesn't work I can only suggest removing ActiveSync, totally shutting down your PC, starting up, then re-installing ActiveSync.
I had a similar problem but I was able to narrow it down to Norton in the end but it's a real pain when you don't know why it won't work.
Good luck with this.
I also occasionally was not able to connect with Active Sync, but rebooting the HD2 always fixes that issue. You said that this did not helped you, so try messing with the settings on Active Sync, like johncmolyneux said, also try when plug the usb cable into the device by default it asks you what kind of connection you're establishing (Active sync, data transfer and internet sharing) - try using data transfer, if it connects, unplug and connect it again, this time use active sync.
Reinstall activsync and Try to disable faster data Synchonization on HD2
Active Sync not working (solved)
That'll teach me to not check the obvious! - It turned out that the cable had developed a fault. I changed the cable and it's now OK.
Case closed.
Steve
My ActiveSync won't Sync
I found with "Enable faster data synchronization check box" ON then doesn't even start ActiveSync on PC. Instead the LAN icon starts searching for an IP.
if OFF then it tries then ActiveSync says ERROR code 85010001
this page
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
says An invalid HTTP communication or protocol syntax occurred.
reboot doesn't help.
Are you sync to Exchange of PC files?
if Exchange, try turn off push update, sync, and turn it back on.
sounds like it's stuck in modem mode or something.. have you tried switching between modes? e.g. put it in modem mode and disk drive and then activesync again..
no Exchange
turned off all except contact/calendar
tried disk drive and then activesync but no good
then tried turning bluetooth off and it worked with with "Enable faster data synchronization check box" off
so still not perfect
The more complex, the more can go wrong. Recently my HD2 has not been running activesync on connection. It is a problem after I have hibernated my PC, but also randomly at other times after a disconnect and reconnect.
Following hte advice above I've tried the change to modem, change to disk and back to activesync, but that did not help. Unchecking the "Enable faster data synchronization check box" has now allowed it to connect.
While activesync was unable to connect, I could still connect using a brilliant little program, sadly not recently updated, called mymobiler. That lets me control the HD2 from my PC< and do screen dumps as well. So how come that would connect but MS Activesync would not? And it was not a new install, I've had that since my first few days of the HD2 and worked well until the last couple of weeks, when this issue has become increasingly annoying.
While activesync was telling me I was disconnected, in the Windows 7 Devices and Printers there was an icon for a "Generic RNDIS" but nothing else about it. When on the HD2 I go back into USB to PC and check the tickbox for "Enable faster data synchronization" that icon reappears. Maybe disabling then enabling this check box has sorted it. Time will tell.
Hmmm...
It is not a new issue with activesync and htc phones. This thread is a year old.
In fact a search of hte web shows htis is common across several makes of phone.
Damn. When I installed HTC's latest hotfix for SMS, it soft reset the HD2.
On restart, the HD2 was not recognised by the PC, but it does show in Devices and Printers as the generic RBIS. So; uncheck the "Enable faster data synchronization" and it appears on the PC as a Generic Serial device, then becomes a live device in the Mobile Device Centre. I guess we won't be using faster then.
What I don;'t understand is why both of the showings in the Devices and Printers are Generic. Surely there is a driver?
argh, now it's broken again, had BT on...
htc has no clue and suggests (again) that I just keep creating a new partnership each time I have this issue (daily)
Are you sync'ing to an external exchaneg server as well as locally?
I had an issue with mine that the external exchange and local seemed to clash some how, I deleted the external and all internal connections from the phone's active sync screen and then the local PCwas able to re sync, then added each of the other conections and made sure that there where no contradictions in the syncing rules?
Maybe not your issue but worth mentioning!
speakerphone said:
argh, nowt's broken again, had BT on...
htc has no clue
Click to expand...
Click to collapse
I regret this is incomprehensible. "nowt" means nothing, so you are saying that nothing is broken again. That would be good, not bad. Your post then stops part way through and concludes negatively against HTC, though for no reason whatsoever. Please could you repost with something that makes sense?
I have no exchange servers, just local PC,
but all errors are exchange related, so HTC say.
if you dont have an exchange server then remove it completely ftom the list of sync locations (i cant remember how you do this, but its the same screen where you select what you want to sync). ive found that if it isnt being recognised that removing the phone from device manager list in windows (deleting drivers/software if asked) and reconnecting the phone seems to work. i have my driver install set to use windows update to locate drivers so try this as well
HD2 won't activesync via bluetooth
My LEO do sync properly via USB. Not connect absolutely via BT.
my setting is :
internal GPS connect via COM4 to TomTom7, VisualGPSce, TutorAssist
and seems to be:
bluetooth port IN is COM1
bluetooth port OUT is COM2
In my Notebook the lonely Local port is COM5. No other one is available
ActiveSync Bluetooth connection is set on COM5
So i know this thread is way old but figured id give it a try. The screen cracked on my TP2 and I cant get WMDC to recognize my device to pull the data. I'm pretty sure that enable faster data synchronization is checked and my screens broken so i can't fix that. Is there another way I can access the phone? Any help is appreciated ty.