My ActiveSync won't Sync
I found with "Enable faster data synchronization check box" ON then doesn't even start ActiveSync on PC. Instead the LAN icon starts searching for an IP.
if OFF then it tries then ActiveSync says ERROR code 85010001
this page
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
says An invalid HTTP communication or protocol syntax occurred.
reboot doesn't help.
Are you sync to Exchange of PC files?
if Exchange, try turn off push update, sync, and turn it back on.
sounds like it's stuck in modem mode or something.. have you tried switching between modes? e.g. put it in modem mode and disk drive and then activesync again..
no Exchange
turned off all except contact/calendar
tried disk drive and then activesync but no good
then tried turning bluetooth off and it worked with with "Enable faster data synchronization check box" off
so still not perfect
The more complex, the more can go wrong. Recently my HD2 has not been running activesync on connection. It is a problem after I have hibernated my PC, but also randomly at other times after a disconnect and reconnect.
Following hte advice above I've tried the change to modem, change to disk and back to activesync, but that did not help. Unchecking the "Enable faster data synchronization check box" has now allowed it to connect.
While activesync was unable to connect, I could still connect using a brilliant little program, sadly not recently updated, called mymobiler. That lets me control the HD2 from my PC< and do screen dumps as well. So how come that would connect but MS Activesync would not? And it was not a new install, I've had that since my first few days of the HD2 and worked well until the last couple of weeks, when this issue has become increasingly annoying.
While activesync was telling me I was disconnected, in the Windows 7 Devices and Printers there was an icon for a "Generic RNDIS" but nothing else about it. When on the HD2 I go back into USB to PC and check the tickbox for "Enable faster data synchronization" that icon reappears. Maybe disabling then enabling this check box has sorted it. Time will tell.
Hmmm...
It is not a new issue with activesync and htc phones. This thread is a year old.
In fact a search of hte web shows htis is common across several makes of phone.
Damn. When I installed HTC's latest hotfix for SMS, it soft reset the HD2.
On restart, the HD2 was not recognised by the PC, but it does show in Devices and Printers as the generic RBIS. So; uncheck the "Enable faster data synchronization" and it appears on the PC as a Generic Serial device, then becomes a live device in the Mobile Device Centre. I guess we won't be using faster then.
What I don;'t understand is why both of the showings in the Devices and Printers are Generic. Surely there is a driver?
argh, now it's broken again, had BT on...
htc has no clue and suggests (again) that I just keep creating a new partnership each time I have this issue (daily)
Are you sync'ing to an external exchaneg server as well as locally?
I had an issue with mine that the external exchange and local seemed to clash some how, I deleted the external and all internal connections from the phone's active sync screen and then the local PCwas able to re sync, then added each of the other conections and made sure that there where no contradictions in the syncing rules?
Maybe not your issue but worth mentioning!
speakerphone said:
argh, nowt's broken again, had BT on...
htc has no clue
Click to expand...
Click to collapse
I regret this is incomprehensible. "nowt" means nothing, so you are saying that nothing is broken again. That would be good, not bad. Your post then stops part way through and concludes negatively against HTC, though for no reason whatsoever. Please could you repost with something that makes sense?
I have no exchange servers, just local PC,
but all errors are exchange related, so HTC say.
if you dont have an exchange server then remove it completely ftom the list of sync locations (i cant remember how you do this, but its the same screen where you select what you want to sync). ive found that if it isnt being recognised that removing the phone from device manager list in windows (deleting drivers/software if asked) and reconnecting the phone seems to work. i have my driver install set to use windows update to locate drivers so try this as well
HD2 won't activesync via bluetooth
My LEO do sync properly via USB. Not connect absolutely via BT.
my setting is :
internal GPS connect via COM4 to TomTom7, VisualGPSce, TutorAssist
and seems to be:
bluetooth port IN is COM1
bluetooth port OUT is COM2
In my Notebook the lonely Local port is COM5. No other one is available
ActiveSync Bluetooth connection is set on COM5
So i know this thread is way old but figured id give it a try. The screen cracked on my TP2 and I cant get WMDC to recognize my device to pull the data. I'm pretty sure that enable faster data synchronization is checked and my screens broken so i can't fix that. Is there another way I can access the phone? Any help is appreciated ty.
Related
Can anyone help please?
I cannot get my xda mini to sync. Basically it just keeps running and nothing happens.
I have researched a lot of threads which refer to setting up a dummy server connection for what I presume is the the "exchange server" which I have attempted - is this a false IP address please?
On my PC, activesync diplays Exchange Server and my XDA with a list of the sync items below.
I keep getting a message on the XDA saying it cannot retrieve an IP address for the connection. Sometimes when I sync the try to connect via GPRS
I do have a wifi connection set up which now works (most of the time).
TIA.
I have the same problem as you with my QTEK 9100. Sometimes it works to connect the device to my portable computer (Compaq Presario 2800) via ActiveSync but mostly it does not. ActiveSync just keep looking for the device but doesnt find it.
I have also tried after that I have turned off the firewall and antivirus software, but it still doesnt work. The few (2-3 times) that it did work I had my firewall and antivirus running.
Anyone have an idea what I should do? It's a brand new QTEK 9100 (just got it a few days ago) with ROM 1.3.7.13 SVE, ROM date 9/29/05. Since I can't connect my device to the computer I can't upgrade the ROM.
turn off your firewall
disable your onboar intell wifi card if you have one
Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?
nolovelust said:
turn off your firewall
disable your onboar intell wifi card if you have one
Click to expand...
Click to collapse
thanks but as I said I have turned off the firewall, and I don't have a built in wifi card in the laptop.
macrinus said:
Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?
Click to expand...
Click to collapse
Yes it is the same problem no matter of the soft reboots. The only times I get it to work is when I have reinstalled the activesync 4.1 software on my laptop, after a reboot (of the laptop) it does not work; instead it only display a network icon with "Limited or no connectivity" (this is also without both firewall and antivirus installed) when I connect the device. The result is that AS can't find the device...
My theory is that it somehow looses the USB drivers installed with ActiveSync 4.1 when I reboot the computer. Anyone know how to fix this? Which (dll?) files belong to the USB drivers? I might be able to manually replace them in the correct path if I find that out...
any news??? I just met the same problem
simple enuf chaps...
i just met the same problem and the fix is pretty simple...
remove a/s 4.1
re-install a/s 3.7 / 3.8.1
re-establish the partnership
re-install 4.1
How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter
I am using Dopod 838, the asia version of Qtek9100.
I also seems to have problem on activesync 4.1 which keep on sync and fail to connect. When it fail. I will try
1) In Windows Task Manager, kill wcescomm.exe
2) Kill everything in wizard
3) manually turn-on activesync4.1 on pc again.
4) connect wizard with PC again..
I just bought my phone for 2 days and i have to try a few more times to confirm it really helps.. may be you can give it a try too.
PeterP said:
How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter
Click to expand...
Click to collapse
you will need AS 4.0 and above for all WM5 devices
You might want to check device manager when your device is hooked up via USB and make sure there are no exclamation marks on your handheld device.
I have a laptop and I only installed ActiveSync 4.1 and it works fine. I've even re-imaged my laptop since getting the phone and wasn't a problem second time around. I also installed 4.1 on my work PC and it works fine there too.
Not sure if you can use anything older than 4.0. (Not sure the reasons why)
At work I tried to use 3.8 (Just for the hell of it) but 4.0 updates all the USB drivers and stuff. Anything below 4.0 will not recognize WM 5.0 devices as jfran said. After installing 4.x I don't know the reason or need to uninstall then install something older then uninstall and reinstall 4.x.
It should work straight after install. However I do NOT know what happens if by chance you had an older version of ActiveSync then tried upgrading to 4.x. Should work though. I know people have had success upgrading from 3.7 and 3.8 to 4.1 to use the newer Dell Axim x51v which have WM 5.0 here in my environment.
Thanks everybody for your replies,
it was after hamish_dy tip I wanted to know how to get an connection between AS3.x and a WM5 device, since I haven't been able to do so. And I also have read that WM5 needs AS 4.x in order to sync.
Have had my Qtek9100 now for a week, and have been studied this forum in detail for a solution on my problem.
Previously I had a Qtek S100 which synced with my laptop together with AS 3.8. My company uses Groupwise as e-mail system, but with Outlook 2002 also installed on laptop I got it working (also after some days of trial).
Now with my Qtek9100 nothing happends when I plug in the USB-cable. Well not true, it will connect with an IP-address and I can from AS see the filestructure on my Qtek, BUT nothing starts syncing (calendar, contacts, e-mails,etc.). I watch task-manager but nothing kicks in. Previously with my S100, mapisp32.exe always kicked in and was the magic component between outlook and groupwise. With AS 4.1 everything is dead in task-mgr. I also receive the 85010014-error message sometimes.
Have uninstalled AS 4.1 several times, cleaned out registry of AS keys, rebooted, installed AS again, reinstalled outlook, turned firewall off, turned antivirus off, soft-reseted my qtek, and so on. Have downloaded the swedish version of AS 4.1, since my Qtek has swedish language, and thought that was the reason. But no. Soon out of options and ready to take my new qtek back to the dealer.
Any help from anyone is very much appreciated.
thx in advance.
Peter
----------------------
ROM: 1.3.7.13 SVE
ROM-date: 9/29/05
Radio: 01.04.10
Protocol: 4.0.13.17
Ext Rom: 1.3.7.125
One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?
ccisn said:
One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?
Click to expand...
Click to collapse
No, manual sync does nothing.
If I can't find any solution before mid-next-week, I will find a workstation at work and load only the minimal components/applications needed and try to nail down the issue, as a last try. I work with IT myself so I'm not keen to reimage my laptop, there are just too many things to reinstall.
thanks for the advice!
Peter
Active Sync Sync via USB Resolved (well for me anyway)
Over the last month I have not been able to sync my Wizard to my laptop via USB. Via bluetooth worked a treat, but I was not able to upgrade ROM via btooth.
This morning, completely by accident I resolved the issue with USB sync'ing to Active sync 4.1.
This works for me:
1. Connect Wizard to laptop via USB (you will get the usual problem, with ActiveSync saying "Connecting" and nothing else
2. Whilst phone is still connected via USB perform soft reset on phone
3. The laptop system tray should display "Found new USB device" and then say "Pocket PC USB Sync found"
4. When the laptop / pc has finished installing software and displays "Your new hardware is installed and ready to use" Disconnect the USB cable from your Wizard.
5. Wait a couple of seconds and then reconnect your Wizard via USB and hopefully it will work.
Please let me know if this works for anyone else!
One more thing you could try before throwing it back at the salesman is to check your network connections.
Go to Control Panel and select network connections - make sure you are set to view details and look for the "Local Area Connection" that has a description of "Windows Mobile-based Device". On mine it is "Local Area Connection 3". You may have to scroll to the right to see the description.
Right click the relevant connection and then click "properties". Make sure that the following entries ONLY have a tick next to them.
Client for Microsoft Networks
File and Printer Sharing for Microsoft Networks
Internet Protocol (TCP/IP)
For some reason on mine none of them were initially selected :?
Click OK, when I did this it started syncing straight away!
Good luck!
I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............
s4vva said:
I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............
Click to expand...
Click to collapse
Hard reset has done the trick, so it turns out all problems may not be down to our pc's......
The same thing happens for me sometimes. What I have found ou this helps.
Unplug pda from sync cable. Kill all active programs on the pda. Plug in sync cable again. Viola! It syncs.
I have the same trouble, activesync just says connecting and thats it, i havent found any particular reason for it. SR does not help, just HR which is kind of overkill. Im really glad for the sprite backup software. I have tried all different things i could think of while i couldnt sync and nothing helped. I have allready about 3 HR after me.
When I have my cingular 8125 connected to my desktop and activesync is running, I can't connect to anything on the internet with my PDA.
I'm accustomed to being able to do that and my previous PDA devices used activesync and the PC's internet connection to do that. Can the 8125 not do that?
Yes, the 8125 and other variants of the Wizard can use ActiveSync's "passthrough" function using port 5721, so it's definitely not exhibiting normal behavior.
ActiveSync is syncing ok? Do you get the two back and forth arrows icon on top (indicating a passthrough connection)? What happens when you try to browse?
I confess I haven't seen this before but I would start by opening a command prompt on your pc. Type the command
telnet 169.254.2.2 5721.
If it returns "Connect failed" you have some software blocking the connection -- possibly firewall since it's the often the culprit in AS connectivity issues, but possibly other sync software, or vpn.
You might try disabling your startup items using msconfig then see if it works -- go to start > run > msconfig.
On the General tab, click Selective Startup, then uncheck the Load Startup Items box. Then click the Services tab, check the box that says Hide All Microsoft services, then disable the remainding services. Reboot.
You'll need to run AS manually once it's booted then see if it will let you use the passthrough connection.
Well, it syncs just fine. It just doesn't get the passthough connection.
The telnet works just fine also.
Interesting. What does it do when you try to browse using the passthrough? Does it try to open a gprs connection instead? Does it give an error message?
It errors out with a message: "The page cannot be displayed because the connection was lost. Please try again."
Some more information.
When connected via activesync, I can check email. It's only the pocket IE that can't get to anywhere.
Any ideas?
i'm hating activesync 4.1, it disconnects halfway through a file transfer then renders my device unuseable til i soft reset and makes my pc not shut down without unplugging it :x
Ive done all the firewall settings etc but it still doesnt work properly, i can only stay connected to my pc for about 3 mins.
Guess im gonna have to buy a card reader :roll:
dmonik said:
i'm hating activesync 4.1, it disconnects halfway through a file transfer then renders my device unuseable til i soft reset and makes my pc not shut down without unplugging it :x
Ive done all the firewall settings etc but it still doesnt work properly, i can only stay connected to my pc for about 3 mins.
Guess im gonna have to buy a card reader :roll:
Click to expand...
Click to collapse
Out of curiousity, are you syncing with bluetooth or USB?
with usb, i also have wifi in the house but it wont log on to that either :roll: it finds it ok (and next doors hehe :twisted: ) but thats as far as it'll go. it wont accept the network password (im using the pkey method)
ive done all the stuff suggested by m$oft but nothing seems to help. it could be an issue with my home network stealing the bandwidth apparently-does this sound right? i never had a problem with my ppc2003 ipaq on active sync 3.8 but now that wont work either without cutting off after 3 mins.
why does m$oft crap never work
When the Wizard is connected and the Activesync box shows on your Computer, when u go to File > Connection settings.
Is the tab "This computer is connected to:"
set to "the internet"
Cuz that was the problem with mine. I set it to internet, and voila!, hello world wide web.
i only want to transfer music+videos+photos etc, not bothered about syncing the other stuff like contacts or using it to go online as im on an unlimited data tariff anyway
I'm having somewhat similar issues to the OP. Activesync Sync's fine, I can transfer files to/from the phone...however Passthrough doesn't work. I've disabled my firewall, and checked and rechecked all the settings on the PC and the Phone with no luck. If anyone has anything to suggest please let me know.
-AnarchE
I hope it's ok to ask this question in your thread. It regards activesync and outlook. My problem is that I can not add a calendar event with any text added to the note field on my cell phone (Cingular 8125) and have it sync to Outlook on the PC. I always get an "attention required" message followed by a error code: support code 1.
If I only have a calendar topic and location without any notes, it syncs up fine. Or I can add an event on the PC and have lots of notes and it syncs to the phone just fine...but not vice versa.
Just wondering if any of you have a similar issue - I have Activesync 4.2 and Outlook 2002
Incidentally, I can surf thru my phone when connected usb to my Dell Inspiron notebook.
thanks
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
Now I have the MDA and have installed Active Sync 4.1 (even tried 4.2). When I plug in the MDA, Windows makes the 'donk' sound to advise something's been connected but it just shows a 'Generic RNDIS' device connected and the add hardware wizard says the device cannot start (yes it's turned on).
I don't see any drivers on the T-Mobile CD that came with the product....is there something else I have to do to install this thing so Active Sync recognizes it?
<edit> I've attached a picture of the hardware manager...
When I uninstall the driver and re-plug in the device, it's immediately recognized as a Windows Mobile-based device but then I get the error: "A problem occured during hardware installation. Your device may not work properly." This happens each time I try it, even after a restart.
thanks,
Tim
hi buddy
i've had that XPerience when i've connected my brand new prophet (o2 xda neo) to my pc via usb 2.0 hub. i was going nuts, because all older partnerships to devices i've established before i've bought the hub did work... if you do the same - change it! at least one time you should connect the ppc directly to an available usb connector on your pc until you have established a partnership. also i would recommend to install active sync 4.2 beta (use the search here to find the link), it fixes some connecting trouble... let us know if any of these tips helped at all or if you found your own solution...
cheers, lutz
Try disabling your firewalls these are the usual culprits to stop syncing. You can add activesync to the list of acceptable programs if you use something like zone alarm firewall etc.. I have the windows firewall disabled.
Thanks for the suggestions. I've tried connecting directly to the USB port -- no dice. I only have the Windows Firewall which was already showing ActiveSync as an allowed application but I turned it off and still nothing changes.
The device manager reports:
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
The troubleshooter basically instructs me to delete the device and try again, which I've done a dozen times, restarted both phone & computer. Still nothing.
Another trick that worked for me, if you have a network socket even if you dont have a network cable attached, enable network connections on your computer and try again. Whenever you change settings on your computer uninstall activesync and reinstall it. Hope that helps.
AS not connecting
For some reason, I had to repair/re-install AS. After re-booting, XP Pro/AS 4.2Beta recognized the Wizard again (Cing 8125) as all was well.
It's been stable the past few days, I think because I'm not trying to sync at work (I just cancel and use Guest).
Not a great answer, but good luck...
paul
Thanks, still no go. I do have an active Internet connection. I'm not so sure this has anything to do with ActiveSync as the computer doesn't even get to a successful install of the hardware....it always says a problem occured and the hardware may not work properly.
Succes...almost. I left the phone plugged in and restarted (after deleting the hardware profile) and when the PC rebooted it made that oh-so-sweet ActiveSync connected sound. Then AS quit and I was back to where I started in the post before....doh!
Just for kicks I plugged in my old Jam and it worked just fine, the hardward was recognized right away.
This leads me to believe something may be hosed on my MDA? Weird because it charges fine and everything else is great...it was a brand new unopened box from the local T-Mo retailer.
Hmmm...
BNDIS Connector
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Re: BNDIS Connector
jkossowsky said:
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Click to expand...
Click to collapse
This happened to me too. ActiveSync 4.1 worked perfectly until my WinXP Machine crashed and I had to reload.
When I reloaded, ActiveSync acting in the same manner.
I'll try this tonight and see if works for me. Hope so.
timskrastins said:
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
thanks,
Tim
Click to expand...
Click to collapse
You can still use your mac & missing sync 2.5 alpha & for most things it will work fine, but functionality is limited & sync only via BT. - it does ical, Address Book & tasks & time sync. & you can also install programs & documents as well. for media I just copy the songs straight to my mini sd card via a card reader.
Some programs will only install via windows, but as I have an intel iMac I run windows as well & activesync so far works well for me, but I have to disable the contacts/tasks/calendar or I end up with dupicate entries etc.
jkossowsky - awesome info. The problem I'm having is that the device does not show up in the network adapters. When I plug it in, it tells me there was a problem with the device and it could not be started.
Device Recognized
You need to install Active Sync 4.x before plugging in your device.
So, to be really really safe, go to Device Manager, look at the Unrecognized Devices section, find your unrecognized device and right click on it and remove it.
Install Active Sync 4.x
(if you already installed it, uninstall it, reboot and reinstall it again)
Once it is installed, plug in your device and it should be recognized as a Network Adapter.
If Active Sync does not automatically find the device, follow the instructions from my post above.
Uninstall Activesync, reboot, Reinstall Activesync, Reboot, plug in device.
pray
if that fails, attached are the proper INF files, manually update them to this, and see if that helps.
Thanks for the info, I'll give this a try. The thing that really killed me is that my old iMate Jam connected fine during this whole ordeal.
I exchanged the Wizard for a new one and still had the same issue. I finally tried syncing it on a new laptop running Win XP Pro and was able to get it to connect.
I'll try the suggestions above on the previous machine to see if I can get it to recognize the phone. Atleast I know the phone is not defective now.
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
timskrastins said:
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
Click to expand...
Click to collapse
try this;
http://forum.xda-developers.com/viewtopic.php?t=51649&highlight=
Hmmmm....
You may want to have a look @ support.microsoft.com
There's an issue with 4.x ActiveSync [AS] and Windows Firewall. Even though AS is listed in the exceptions, it doesn't work properly......
See here.......... http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
I had this also - bugged me for weeks.
I found that the AS suite I downloaded from the MS site - regardless of version - would never find the Wizard. Only when I installed the version on the CD that came with the dvice would it connect - even though I think it was only AS 4.0.
Although I imagine you've aalready tried the CD version if you have one...
I have my 8525 setup to sync my calendar and contacts with my work exchange server. It works fine unless I connect my phone to my home PC and ActiveSync tries to sync it. I suspect the exchange server is setup to recognize mobile devices and not allow a non mobile device to connect.
Is there anyway to prevent the sync when connected to the PC and leave it enabled for getting it's own updates through it's own data connection?
Or is there a fix to let the PC successfully connect?
Turn off or uninstall ActiveSync on the home computer?
Can you just uninstall or turn off the ActiveSync app on your home PC? If you turn off the 'Start when Windows starts', it should stay off until you decide to open it on your own. The phone should still charge and that is the reason I am assuming you are plugging it in to your home PC. Just my 2cents.
Also depends upon DNS etc.
E.g. I have exchange server on local LAN, but use DynDNS to access it over the internet.
So, entry for my phone is mydomain.dyndns.org (or whatever). Thing is, when you plu the phone a PC on the LAN at home, it tries to resolve mydomain.dyndns.org, which of course it does, and ends up with my external internet address.
I solved this by putting an entry mydomain.dyndns.org in the hosts file of the PC I use to connect the phone, pointing to the LOCAL LAN address of the exchange server.
Hope that makes sense.
Could, of course, be irrelevant for you tho
Actually, I have just re-read your orginal post where you mention "Work Exchange Server" so what i have said is indeed probably irrelevant.
Turning off ActiveSync
eaglecomm said:
Can you just uninstall or turn off the ActiveSync app on your home PC? If you turn off the 'Start when Windows starts', it should stay off until you decide to open it on your own. The phone should still charge and that is the reason I am assuming you are plugging it in to your home PC. Just my 2cents.
Click to expand...
Click to collapse
I do use ActiveSync on my PC on occasion to install/remove software.
I am not aware of any way to deactivate it though. I could of course remove it from startup applications but once you launch it you cannot shut it down easily.
Exchange Sync
philg2000 said:
Actually, I have just re-read your orginal post where you mention "Work Exchange Server" so what i have said is indeed probably irrelevant.
Click to expand...
Click to collapse
Exactly.
The issue is work exchange and home PC.
Oddly though, I do not remember having this problem on my 8125. Perhaps I did have it and just do not remember.
Is there a way to stop the device from using the PC internet connect and force it to use it's own radio? I suspect this is not the device so much as it is ActiveSync on the PC side.
Is it a known issue that the exchange server is looking at the connecting device to determine if it is indeed a mobile device? The exchange server domain is listed as mobile.mydomain.com where our normal remote access exchange domain for Outlook Web Access would be mail.mydomain.com making me think it is specifically setup for Windows Mobile devices and it does some detection of the device type.
I do not seem to be able to setup different sync settings on the PC than on the device as they update to the other when connected.
Others must have this problem as well but I have not seen any other threads on it yet.
I'm just guessing here...
maybe you can try to erase your device from your home pc and stablis a new partnership again, but this time when the options apear, choose to sync nothing, I mean disable the sync options in ActiveSync at your home...
or set the new partnership as guest, this way the PPC wont try to sync but will let you explore or install programs.
If I understood rigth, you dont neet to sync info with your home pc, just instal programs or explore the PPC
edit: also, in Connection Settings in activesync put a checkmark in "allow wireless connection..." just to let your phone have a GPRS connection while attached to your pc.
Hope it could help.
Regards
Mablan
I cannot find an "Allow wirelessconnection" option in ActiveSync. I am running the version released a couple of months ago for the DST fix.
I think not plugging into the PC to charge may be the way to go and either plug into another PC without ActiveSync or into the AC charger. I was thinking about getting a cradle though and that would be a nuisance.
Would this same issue occur if I were using BlueTooth to sync with the PC? I wonder.
I also frequently have problems if the 8525 is left plugged into the computer overnight. It will sometimes lock up on me so that I cannot turn it on and have to soft reset, or it will seem to be working until I try and make a data connection and find that it will not connect and also requires a soft reset. This is a major nuisance when I am playing audio through a BT connect in my car and realize I cannot connect data and have to reset. The BT connect in my car is NOT automatic and I have to go to Com Manager/Settings/Bluetooth Settings/Devices then I have to Top/Hold on my Scosche adapter and select Set as Wireless Stereo. This is difficult to do while driving. Might have to look for a different BT receiver for the car as this is a nuisance that does not exist in my HT820 headset.
the_nite_owl said:
I cannot find an "Allow wirelessconnection" option in ActiveSync. I am running the version released a couple of months ago for the DST fix.
Click to expand...
Click to collapse
In Activesync...open File menu, then choose Connection Settings, a pop up window will open, in that window the last option is the one that has to be checked...
Also, if you connect your device to PC in home only for charging it, then I think the option of conect as guess is a good opction...
Regards;
Are you getting an error message?
Try browsing the internet while connected to the PC. Its often an XP firewall/security issue. I had the same problem with one of my PCs. Installing AS 4.5 fixed it.
Hope that helps you.
I upgraded my firmware to 2.17 from 2.09 and now my phone cannot sync email while the USB is connected to my pc. Anyway to fix this?
I had this issue with the 2.09 and currently have it with 2.17. Sprint tech help was unaware of this issue (big shock). Does anyone know the answer?
EVDO While on USB
Do you loose all internet connectivity while docked? Have you checked this setting:
On the computer, open ActiveSync and navigate to: File -> Connection Settings..., make sure that "Allow wireless connection on device when connected to the desktop" is checked.
-Jason
i have the same issue, and the check to allow connections is turned on, at least in xp. I can't find the same option in vista.
I would assume that if I dropped a new ROM on my device I would need to configure a whole new ActiveSync profile. Unfortunately, from my own experience, ActiveSync is a B***H when it comes to having 2 sync profiles. I remember even uninstalling AS and trying to remove all references in Program Files and REG and it still thought I was syncing with the same device.
I would have to suggest something extreme. Installing AS on another PC and trying to sync or... reimage your PC and reinstall AS fresh.
I had the same issue, there is a thread on msn about this...
http://forums.microsoft.com/windowsmobile/ShowPost.aspx?postid=2620369&siteid=65
For me, turning on wifi on and then back off via the hard switch seems to fix the issue. Hope it helps.
try settings-connection-usb to pc- and uncheck Enable Advanced Network Functionality