Hi All
I searched the Forum but couldn't find a solution to this problem.
1. Came back form holiday yesterday - synced up my HD" with Outlook no problem
2. Tried to do it this morning. By the normal 'connect PC' option didn't come up and activsync icon didn'tr light up on PC
3. Rebooted HD2 and PC..no change
4. Tried to repair/reinstall activ sync, but towards the end of the repair it says 'there was a network error reading from file 'setup/msi'. Guessing that the file may be corrupt, I downloaded it again..same problem..so I can't repair or reinstall
5. There is definitely a connection of some sort as the HD2 begins to charge when connected
Bottom line is that the HD2 is not syncing - and I can't figure out why not.
Any advice appreciated...
Thanks
Do you have a Norton (Symantec) firewall installed? I’ve found that the Norton product can interfere with ActiveSync.
Active Sync not working
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
ActiveSync is just a bit crap. It'll do this occassionaly, so if you use it a lot then get used to it.
A restart of the phone, whilst the USB cable is not plugged in, usually does the trick. Only plug it in again when it's fully started.
Also, try setting the AS connection to not allow USB connections, unplugging and plugging back in, and then setting it to once again allow USB connections.
Just messing with it like that usually works for me. Like I said, it's just a bit crap.
Activ Sync
Yeah, I seem to recall I had this problem a while back - I'll faff around with the settings and see if it makes a difference
Steve
stevep said:
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
Click to expand...
Click to collapse
Well if johncmolyneux's suggestions don't work then try disconnecting your phone from the PC, restarting both, disconnecting the PC from the network, disabling the firewall element of AVG (if it has one) and then connecting the phone to the PC again.
If that doesn't work I can only suggest removing ActiveSync, totally shutting down your PC, starting up, then re-installing ActiveSync.
I had a similar problem but I was able to narrow it down to Norton in the end but it's a real pain when you don't know why it won't work.
Good luck with this.
I also occasionally was not able to connect with Active Sync, but rebooting the HD2 always fixes that issue. You said that this did not helped you, so try messing with the settings on Active Sync, like johncmolyneux said, also try when plug the usb cable into the device by default it asks you what kind of connection you're establishing (Active sync, data transfer and internet sharing) - try using data transfer, if it connects, unplug and connect it again, this time use active sync.
Reinstall activsync and Try to disable faster data Synchonization on HD2
Active Sync not working (solved)
That'll teach me to not check the obvious! - It turned out that the cable had developed a fault. I changed the cable and it's now OK.
Case closed.
Steve
Related
Hello All,
I don't know what is the problem. It seems ok for the first time after i installed the version 4.0 that comes with the CD. It works fine. But for the second time, it just 'connecting'. Have gone thru' the troubleshooting processes but without success. Also tried to install the new version 4.1 but won't work.
Pls can someone help me on this.
rgds.
zainal.
does it sync over BT?
i had the same problem before & i still do, but soem other guy here in the forum said it worked for him when he uninstalled AS then reinstalled it again.
try it, it might work with you.
until now i'm still stuck with BT syncing, i cannot sync over USB.
i still get "connecting" message all the time with no progress.
Hi Guys
I had EXACTLY the same problem, alhough I could not get BT to work but could get IRDA to work.
Here is what I THINK the problem is, by the way i-mate were useless it was a colleague at work that had finally found this problem on his device.
WM5 devices when connecting via USB create a NETWORK. Strange but true.
SO, open Control panels, open Network Connections.
Attach your K-JAM (or other WM5 device) you SHOULD see a new network get created with a random number at the end of it (the number changes depending on the USB port you use so you MAY need to do this procedure again if you connect via a different USB port).
Get the properties of this new network when it opens you should see that NONE of the services are checked.
Check them all.
Close.
Everything SHOULD suddently spring into action, it certainly did for me.
It appears that some PC config's (all our work ones) need to be configured this way were as otheres set themselves up fine.
Let me know if this works.
Cheers.
Robin
the wierest thing just happened.
i wanted to try your solution, i opened the network connections folder, connected my kjam, and for my surprise it just connected without me doing anything, and i had it sycronised over the USB.
BUT, the wierd thing, is even though i have the connection, and it is syncronizing with my laptop, i don't have the connection icon on my kjam, instead i had this message (attached).
what does this mean?
Don't know, I have never seen this!!!!
Robin
the strange things keeps coming...
when i wanted to sync my device again this evening, my whole laptop freezes without any responce.
can someone here tell me what's the problem i'm having here? & how to solve it?
i don't wonna format my PC over this.
thanks all in advance.
I have noticed that the synchronisation only happens properly if I connect to the SAME usb port. If I connect to another port, the laptop picks up the connection but won't synchronise.
Connect to the same USB port and voila!!
Hope that helps.
See my reply earlier.
Each different USB port you connect too AS creates a NEW network with a different number on the end of it.
You have to open the network properties for all the networks (with numbers) you intend suing and make sure all the properties are checked.
I use 3 different USB ports on my laptop depending on wether it is docked at home the office or undocked.
I have had to do this procedure for each port but now they ALL work smoothly every time.
Regards.
Robin
i did connect it to the same USB port, but no luck there, the same problem. i uninstalled the AS twice and re-installed it but it's the same.
hi.
i have tried yr solution by ticking all the boxes in the 'new' network properties. won't work though. the sync. icon shows 'connecting'.
mzk78 said:
hi.
i have tried yr solution by ticking all the boxes in the 'new' network properties. won't work though. the sync. icon shows 'connecting'.
Click to expand...
Click to collapse
Strange.
I know a number of people this worked for.
You could/should also try disabling your firewall and giving it another go.
Robin
Had my XDA Exec for a week now and its great until I try and do any thing computer related.....
only managed to get it to sync once and that was just luck, sometimes even when active sync says not connected I can still explore but wont sync but this happened only a couple of times?
the message says:
CRITICAL COMMUNICATIONS SERVIES HAVE FAIL TO START, TRY RESETTING THE MOBILE DEVICE, AND CONNET AGAIN.
which i have done loads of time including hard resets!
I had none of these troubles with my ipaq!
Tried:
uninstalling active sync (NOW 4.1)
turning off firewall
soft resets
hard resets
rom update (luckly done it the one time it did sync)
Calling O2 - dead loss tried to get me to call a premium rate number!!
Tried Microsoft’s sync 4 help page - this is when i got it to work the once, i opened properties in networks and checked and uncheck the box's and just seamed to come to life didn’t change any thing??
Tried it since and nothing happens?? Must have some thing to do with this but no luck so far..............
The second problem is TomTom 5 put on sd card put in xda and and it fires up for one second then nothing? Does the same when I open from PDA?
Ahhhhhhhh! its driving me crazy!!!!
sorry to go on but I desperately need help as don’t want to send it back?
Sorry also am I correct in saying you get a 2 week cooling of period with o2 so could send back with in this time and cancel contract?
@glen
did you try to install the latest 4.1 with the firewall switched-off?
What firewall s/w are you using?
(remember to uninstall all previous versions)
yes already had it running and used with ipaq 2210 and worked spot on!
and as mentioned fire wall is turned off
What firewall(s) are you running? I take it that when you say you switched your firewall off you also mean the WIndows firewall as well? What messages do you get when you plug it in? USB device not recognised or something, or does it not react at all?Have you tried trying to connect through Bluetooth, or by using a different USB port on your PC? If so and it still isn't working, there might be a fault in which case return it!
Fin
Also, sorry if its a silly question, but you have got at least Outlook 2002 on your PC?
pretty sure i have willcheck later? whys that?
It's just that if your device is connected (you can explore it etc) there doesn't appear to be a connection problem, the problem seems to be with synchronization, for which Outlook 2002 (or later) is needed. Maybe I'm barking up the wrong tree, but I had a similar problem when i tried to sync my Exec to my laptop (which only runs Office 2K) I had to install 2K2 from the disc which came with the Exec and all was fine.
At work I get a similar problem.
When I sync with the PC I need to start outlook first before connecting via usb, or else it comes up with an error and only allows me to explore the device.
At home it seems to work ok.
For me at work I think its down to activesync trying to do its thing before outlook has properly loaded.
i dont think this is the problem as i sure i have the xp pro version but will check when i get home...
but saying that the exec connets fine at work?
but thats windows 2k
On mine here are my observations and what I did:
1) I deleted poutlook.ink from the start up folder. This seem to help and at the same time reduces any notification errors after a soft reset which I noticed occurs if I have either sadaemon.ink and poutlook.ink on the start up folder. As of now I only have handymenu.ink in there, a program that I use to launch some system applications.
2) I also noticed that for my computer to recognize my EXEC, I need to plug it in when it is OFF. If I plug it in when it is ON, I get the message device not recognize. If I forgot and plug my EXEC while it is ON, definitely, the message device not recognize appears, so I just disconnect my EXEC from the USB cable. Then turn my device OFF by pressing the power button and plug it back to the USB cable after 10 seconds.
3) Remember not to connect your EXEC immediately via USB cable if you just closed the screen and assume it is already OFF. You have to make sure your EXEC is OFF by turning it OFF using the power button or at least you have exceeded your set time for device activity while on battery power.
4) If however after all these precautions and I still get that message device not recognize, which I seem to experience 1 in 50 tries. I just disconnect my EXEC from the USB cable, make sure I turn it OFF using the power button and plug it back in.
5) I also ONLY experienced this problem to have occured after I upgraded my radio version to 1.06.00. BUT this is a small price to pay for the added benefit of that upgarde.
With these in mind, I always connect without any problems. The message device not connected, I only experience 1 in 50 tries, so I am happy with that.
checked outlook and i have 2002 sp3, going to try the over thing mentioned
tried all those tips and i still get the same message:
CRITICAL COMMUNICATIONS SERVIES HAVE FAIL TO START, TRY RESETTING THE MOBILE DEVICE, AND CONNET AGAIN.
which i have done loads of time including hard resets!
I had none of these troubles with my ipaq!
Is your USB cable plugged directly into your PC? I have had problems syncing before when my device was plugged in through my monitor instead of directly.
Thanks chaps i sorted it at last!!! only took 2 weeks!!!
it was the firewall after all just turning it of was not enough uninstalled it the got norton and set up prop as on microsoft web sight.
job done!
just got to sort tomtom prob now, but brought step by step instrucions of ebay for a fiver!!
looks like a rip of but had bits of the guy before so figures crossed!
if any good ill post up here........
Hi Friends and Gurus,
I'm stumped . I cannot get any connection to my PC via USB. I don't get the "du-duh" connect sound. The connection is not present in my network connections.
Here are the steps to reproduce:
Unlocked Cingular 8525, WM5 official update
ActiveSync 4.5 uninstalled and reinstalled on PC
Attach phone to computer via USB cable (in any of 3 USB PC ports)
Phone gets power via USB cable (light on Hermes turns amber), but..
Problem:
No connection sound (du-duh)
No connection visible in network connections
A bit more info:
In messing around, I could have set something incorrectly on the phone. But I'm afraid (and embarassed to admit) I don't know where to start.
I've searched this site and have not found the magic cure.
If you have any tips, suggestions, settings to try, etc., i'd really appreciate it.
Thanks,
Chris
as silly as this sounds... mine wont connect to activesync or mymobiler if I have WiFi enabled on the 8525.
Just pointing that out in case you hadnt tried it
Thanks densmore,
Mine used to work even with WiFi on (so for a while I was in better shape than you ) , but now, it doesn't matter either way (so now I'm much worse off than you ).
I'll keep hoping for other suggestions here, but appreciate your tip.
Chris
try this...
go to device manager and uninstall usb hub and then search for new devices and it will reinstall itself. reboot and try again.
I suppose you have 'enable advanced network functionality' unticked?
If not:
start/settings/connections/usb to pc/ untick
If you have, try ticking it, soft reset, try to connect again.
I suppose you have rebooted your pc/laptop?
deleted the partnership and reformed it?
tried another usb port?
also, this is a useful source of info:
http://www.pocketpcfaq.com/faqs/activesync/syncerrors.htm
If I think of more, I'll come back.
See http://forum.xda-developers.com/showthread.php?t=318425 for a complete review of MyMobiler
Just another thing to confirm. You have not used the likes of memmaid to remove notifications and accidentally removed repllog entries?
You can use the likes of sktools to confirm that the repllog entries to start Active Sync are present.
Mike
Hi. I've had a really good search for info before posting and tried lots of things but I'm stumped!
I've got a Softbank X01HT (HTC Hermes 200). It used to work fine with AS4.2 and 4.5 but stopped working one day and hasn't worked since!
When I connect the phone via USB everything looks normal. I get bing-bong and bong-bing etc, I can see the phone is attached in device manager, the phone charges etc. etc. but AS won't connect to the phone. In AS connection setting it says USB is available etc. I have deselected advanced USB connection and tried "work"/"internet" etc.
I haven't done anything to the phone. No upgrading of ROMS or OS or anything. I even gave my laptop a first birthday!
I have a Dell Precision M60 running Win XP SP2 and a fresh installation.
I have deselected "do not allow exceptions" in Windows Firewall and AS has put exceptions for itself in there.
I am not running through a hub.
I'm hoping someone can help - maybe I missed something in all my searching for a solution.
Had something similar happen to me once. Resolved it by deleting the partnership on the pc from within active sync on pc (make sure phone isn't connected or active sync won't let you delete the partnership). Issue was with the partnership profile on the pc getting corrupted nothing to do with phone at all. Once partnership is deleted connect phone (make sure you have reset your phone settings that you have changed back to default) and set up a new partnership. Good luck and let us know if it works.
Cheers
Barney
Barney
Thanks for replying.
As mentioned, my laptop got a "first birthday" i.e. the HDD was wiped and the OS re-installed. There are therefore no pertnerships or remnants buried deep in the registry etc. to delete. In AS (with or without the phone connected) everything except for "connections settings" is greyed out.
Cheers
Bryce
Do you by any chance have zone alarm running? If you do switch it off and see if it works. If you don't then switch off Windows Firewall and see if works. Post the results.
Cheers
Barney
tatuanui, have a look at
http://pocketpcapps.net/activetweak.aspx
maybe this freeware tool can help you
cheers jost
Whenever mine acts up I simply disconnect my phone, restarting my pc, restart my phone and is well. I dont have the problem often but it solves it for me
Active sync
I had a similar problem. Check out Settings/Connections USB to PC and uncheck "Enable advanced network functionality"
This worked for me.
May not be related but worth a try.
Thehoodedclaw_uk said:
I had a similar problem. Check out Settings/Connections USB to PC and uncheck "Enable advanced network functionality"
This worked for me.
May not be related but worth a try.
Click to expand...
Click to collapse
Thanks but, as metioned, already tried that one.
g35driver said:
Whenever mine acts up I simply disconnect my phone, restarting my pc, restart my phone and is well. I dont have the problem often but it solves it for me
Click to expand...
Click to collapse
Thanks. I wish it was something simple (yet annoying) like that...
Barneyabz said:
Do you by any chance have zone alarm running? If you do switch it off and see if it works. If you don't then switch off Windows Firewall and see if works. Post the results.
Cheers
Barney
Click to expand...
Click to collapse
Barney
Cheers. When at work, Windows firewall is off. When at home it is on but exceptions are allowed and AS has put itself in the exceptions. Switching off the firewall completely is not an option as the admin has switched that function off (greyed out). This is no different to when it was all working so I'm not so sure it's that.
I don't have zone alarm. In fact I have re-installed very little since having reinstalled Windoze.
Keep the suggestions coming though!
tatuanui said:
Barney
Keep the suggestions coming though!
Click to expand...
Click to collapse
Had a similar problem.
Open task manager. Is RAPImgr.exe taking up all the processor time on a CPU (so will take 50% on a dual core machine, 100% on single core).
I had this issue with AS 4.5 when upgrading from the old machine (Wizard) to the new Hermes and basically had to reboot between connection attempts to get RAPIMgr to die. When I killed it manually, the computer rebooted anyway.
The problem with this seemed to be disconnecting it mid-sync and then connecting a new phone which then broke it. The way I solved it was to stop connecting the Wizard.....
Perhaps try removing the relationships on AS on the phone. I guess it might work....
Hi last suggestion I have - I know you mentioned your pc was wiped so there are no partnerships, however the first time you tried to connect your phone since then something might have gone wrong and a partnership might have started to be created but not yet completed. With your phone disconnected can you open active sync, click on "file" then on "delete mobile device" (if it allows you to - it might be greyed out) - See if that works and get back to us.
Cheers
Barney
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
deadmau said:
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
Click to expand...
Click to collapse
Firstly, what operating system are you using on your PC?
Secondly, have you tried deleting the sync partnership on both your phone and the PC and recreating it?
Thirdly, try and connect your phone directly to the USB root hub on your PC and not via a hub.
The fact that the HD2 is identifying the physical connection suggest the problem may lie at the PC end. Recreating the sync partnership is probably all that's needed.
Hello
If you are using Vista or Win7 you need to download Microsoft Mobile Device Manager to get a successful connection. Once you download this and install all will be good.
There is an option (can´t remember where) where you can disable fast link for ActiveSync.
This fast option has created me a lot of problem.
i'm using win7, i reinstalled the mobile device.
If i disable enable faster data sync then I can sync the phone with the computer but if I enable faster data sync then the 3G band auto enables...
I have just in the last weekend somehow lost the ability to connect to any computer. I have an activesync connection with work and a connection via hsdpa to the server too, and then one via wmdc on my vista home computer.
All has been going swimmingly until the weekend when I noticed that it had stopped synching new appointments.
The computers (both) now no longer even detect the phone, although it does charge via the usb cables.
The settings are still set to sync on the phone (as opposed to say disk drive).
I've tried a bunch of things, and now annoyingly, have hard reset the phone, but no joy!! Now I have the joy of setting everything back up again... But still no synchronising with the computer.
Any thoughts would be greatly appreciated.
bcorgan said:
I have just in the last weekend somehow lost the ability to connect to any computer. I have an activesync connection with work and a connection via hsdpa to the server too, and then one via wmdc on my vista home computer.
All has been going swimmingly until the weekend when I noticed that it had stopped synching new appointments.
The computers (both) now no longer even detect the phone, although it does charge via the usb cables.
The settings are still set to sync on the phone (as opposed to say disk drive).
I've tried a bunch of things, and now annoyingly, have hard reset the phone, but no joy!! Now I have the joy of setting everything back up again... But still no synchronising with the computer.
Any thoughts would be greatly appreciated.
Click to expand...
Click to collapse
Did you reboot the PC? I occassionaly have problems with activesync stopping working suddenly. It doesn't really like being unplugged sometimes and get's a bit ansy about it. I've found that sometimes a soft reset of the phone does it, but sometimes I need to reboot the PC.
I hope you did try rebooting the PC before you did a hard reset. At least you wouldn't have wasted your time with having to set up your phone again!
Yes did indeed! Restarted both. But the fact that it's affecting 2 computers suggests to me that it's something wrong with the phone, and not computers themselves.
HTC haven't been any help as yet - just haven't responded to my requests.
bcorgan said:
Yes did indeed! Restarted both. But the fact that it's affecting 2 computers suggests to me that it's something wrong with the phone, and not computers themselves.
HTC haven't been any help as yet - just haven't responded to my requests.
Click to expand...
Click to collapse
The fact that it still doesn't work after a hard reset leaves me at a loss!
You're telling me!
Before anyone asks also, I've tried different cables and different usb ports on both computers too.
Any other thoughts out there? I'm starting to think now it's something inside the phone - i.e. the usb port?
Fixed for me!
After having sent off the phone to HTC, it was repaired in 8 days and that was sending it to and from Sweden to the UK!
Turns out the usb connector in the phone itself was not working. 10/10 for HTC repair service!
If you use the XPP OS.
You must select ‘To enable faster data synchronization’ (i dont konw how to translated that, sorry my English.) under the ActiveSyuc.
If you use the Vista OS.
You dont select this option otherwise you cannt connect you phone to computer.
me too,..i can't connect with my pc... my computer show me found new hardware & need 2 install driver,...tell me what kind of driver need...? thank!!!
me too,..i can't connect with my pc... my computer show me found new hardware & need 2 install driver,...tell me what kind of driver need...? thank!!!
Click to expand...
Click to collapse
Microsoft Corporation - Other hardware - PocketPC USB Sync
Download size: 11.1 MB
You may need to restart your computer for this update to take effect.
Update type: Recommended
Microsoft Corporation Other hardware software update released in May, 2007
At present, I'm confering with Microsoft about the issue I'm having with my Vista laptop. It finds the correct driver with windows update, but the driver fails to install even with a clean boot.... they're working on it...
deadmau said:
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
Click to expand...
Click to collapse
I had the same problem and 'solved' it by trying every other USB port, and (of course) the last one did it correctly.
bcorgan said:
You're telling me!
Before anyone asks also, I've tried different cables and different usb ports on both computers too.
Click to expand...
Click to collapse
To make Active Sync work
Turn off Setup\other\USB to PC\ActiveSync Enable Faster Data Synchronization
The all will be ok
SOLVED!! Joy, joy, happiness glow... . I removed AVG 9.0, restarted, reinstalled WMDC and the driver (all of which installed automatically when I plugged my HD2 in to the USB port), and reinstalled AVG 9.0 and… Voila, MAGIC! I had AVG configuered correctly to allow WMDC to make connections and pass through the antivirus, but I still had to uninstall it to get the driver to install. Sometimes antiviruses are stubborn!
hi i had the same problem try this go to settings on your phone all settings connections usb to pc and uncheck the fast sync box if that dont work theirs an option that is somewhere on your pc where you can choose the pc to search for an update driver for that device
marquez2010 said:
hi i had the same problem try this go to settings on your phone all settings connections usb to pc and uncheck the fast sync box if that dont work theirs an option that is somewhere on your pc where you can choose the pc to search for an update driver for that device
Click to expand...
Click to collapse
I tried BOTH of those options prior to uninstalling AVG and no joy. Bytheway, I've switched to Microsoft Security Essentials and still have to uninstall MSE everytime I flash my HD2! UGH!