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EVO 4G screen cracked, no insurance, what are my options?

My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?

mdaddy said:
My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
Click to expand...
Click to collapse
Cry?
I am so paranoid I bought the Radio Shack insurance AND the monthly insurance from Sprint. I am really sorry you are having this problem... I'm not really sure how you can fix it at this point. Maybe if you ordered one off the internet, MacGuyvered the screens (switch them) and then return the one you got on the internet... but that is very dishonest, not to mention difficult.

I had a similar situation, I called tm and made sure the person sounded nice and friendly. If they sounded like they hated their job I hung up. Usually if a guy thats polite answers that would be the best choice.
Now, just aks him/her if you can add the insurance to your phone. If they say its to late ask them what are your options because you want the insurance.
I was able to get hem to BACK date my purchse date and they added the insurance for me.

Add the TEP protection to your plan, wait a month and file a claim...not sure if you'll have to pay the deductible however that's one way
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Sent via the XDA Tapatalk App

Maybe try buying the OEM HD2 screen off of ebay and seeing if you can drop it in? Lol that's what I'd do...

If you paid by credit card, ie AMEX, you could file a claim through them possibly. Most credit cards automatically extend your warranty by one year.

catpunt said:
Maybe try buying the OEM HD2 screen off of ebay and seeing if you can drop it in? Lol that's what I'd do...
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Click to collapse
That wouldn't work since the HD2 screen doesn't have the capacitive buttons. Call HTC and byte the bullet.

1. If you bought with AMEX, you get 90 days of accidental warranty and +1 year of extended warranty.
2. Commit insurance fraud, sign up for Sprint TEP, file a claim after your 30 day return period is up.
3. Buy a replacement Evo/possibly HD2 screen off ebay/net.

I seem to remember from the teardown pix that the buttons are a different component altogether and that the lcds are identical. Also it's probably only that glass that is shattered right? The glass screen is separate from the actual lcd underneath.

Thanks for all the great advice, it will definitely come in handy when I stop crying and set out to resolve this

I think with Sprint total protection, you can purchase insurance within 30 days of receiving your phone. Since the EVO is in its third week, you should be able to purchase. Just do it through the website. It's only $7.

timkdodson said:
Cry?
I am so paranoid I bought the Radio Shack insurance AND the monthly insurance from Sprint. I am really sorry you are having this problem... I'm not really sure how you can fix it at this point. Maybe if you ordered one off the internet, MacGuyvered the screens (switch them) and then return the one you got on the internet... but that is very dishonest, not to mention difficult.
Click to expand...
Click to collapse
You bought both sets of insurance are you serious?

I have 2 Visas that have a 90 day protection.
Call the credit card that you used to buy the phone, if you used one. I had an iPhone replaced for free once after I dropped it on concrete. Good Luck.

Man, I'm never going to have kids.

mdaddy said:
My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
Click to expand...
Click to collapse
Check with Sprint, I know At&t gives you 30days to enroll in the insurance from the time of purchase.

This is why I keep my 1 year-old far, far away from my EVO.
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Sent from my HTC EVO 4G using Tapatalk Pro.

Fess up.
I never buy insurance on anything under $1000. If it breaks I will bow my head in disgust. Then I will go buy one at full price.
6 years of smart phones with no insurance x $7/mo x 12mo/yr = $504 saved.
Hopefully I didn't curse myself.
qu1nn

Put in Microwawe
You have 1 year warranty just put in microwave for 5 sec it will fry the board and most likely screen. No more then 5 sec. You have 1 year warranty take it to the store and say what the hell its not working.

Get TEP and pay the $100 deductible for accidental damage. Best option you have!

I think with Sprint total protection, you can purchase insurance within 30 days of receiving your phone. Since the EVO is in its third week, you should be able to purchase. Just do it through the website. It's only $7.
Click to expand...
Click to collapse
Yup you got 30 days from purchase date so just call them and add it.
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Sent via the XDA Tapatalk App

[I require your knowledge!] HTC HD2...cracked screen.

I'm sorry if this is the wrong section to be posting this...but!
I was sitting at a buddies house waiting for my brother to come pick me up...my brother called me to say he was on his way, I got off the phone, set it in my lap. 5 minutes later I see his truck, so I stood up not realizing my phone was still in my lap...thought it was in my pocket. At first it didn't even realize I dropped it, I thought my friend next to me dropped his phone or something. Then I heard "Oooooo, damn that sucks." I looked down and there's my not even a month old hd2 chillin' on the ground with a cracked screen. So yeah, that happened about 30 minutes ago haha.
I got home and did a little research on what the warranty covers...
Code:
http://member.america.htc.com/download/web_materials/QSG/HTC_HD2/091017_Leo_HTC_WWE_QSG.pdf
Thats the quick start guide..and this is what it says.
General Precautions
Avoid applying excessive pressure to the device
Do not apply excessive pressure on the screen and the device to
prevent damaging them and remove the device from your pants’
pocket before sitting down. It is also recommended that you store
the device in a protective case and only use the device stylus
or your finger when interacting with the touch screen. Cracked
display screens due to improper handling are not covered by the
warranty.
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Click to collapse
Instantly I was like...fuuuuuuuuckkkkkkkk. So what can I do about this.. I went looking for replacement screens cause I was just going to replace it myself, I had to do the same thing with my ipod touch and it was pretty easy. It was like $30 to replace my ipod screen so I thought well it shouldn't be too costly. Ended up the screen would be like $65 to replace...which I don't got that kind of money, I'm 15 with no income lol. I haven't told my mom yet cause I wanted to know what I'm dealing with. So pretty much I'm asking if this is my last resort..to really have to spend $65 to replace it. Or is there a different way of dealing with this...Well I'm looking forward to reading your posts, hopefully I get some good news hah.
Here's the damage.
I did pretty good, right? Haha

dang dude that sucks, that happend to my friends a few days ago too, but yeah dude thats like the last thing you can do, you sure you havent found anything lower priced on ebay? oh and mow some lawns u could get some cash

edsonbarron5 said:
dang dude that sucks, that happend to my friends a few days ago too, but yeah dude thats like the last thing you can do, you sure you havent found anything lower priced on ebay? oh and mow some lawns u could get some cash
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Click to collapse
Damn..........ok haha well im gunna go search for the cheapest one I can find, maybe some other people might know. Hahah **** that I dont even get paid to mow my own lawn.

Bump...I'm just curious to know what other people have to say about this.

TrevorMcCauley said:
Damn..........ok haha well im gunna go search for the cheapest one I can find, maybe some other people might know. Hahah **** that I dont even get paid to mow my own lawn.
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Click to collapse
Lmao yeah me niether, cheap mom . btw is it just the glass thats cracked or is it your lcd thats busted too?

this happened to my fiances phone. pissed me off pretty good. i have messed with a couple other phones and ipods and such, so i figured i'd try to do the replacement. i watched a 8 min vid on youtube (http://www.youtube.com/watch?v=TdihThJFyz4) of a guy replacing the busted digitizer (glass) and it seemed pretty damn involved. the replacements were all about $65 but i figured i'd look into having a pro do it.
i live in the saint louis area, and called a well known local phone repair shop (wireless toyz) and they said they won't even touch the hd2 and evo, and i'm assuming the new droid x as well. the tech claimed their district manager wont allow them to do it because they had only done ONE so far and they screwed up a lot more stuff when they got it opened up. these guys work on A LOT of phones, and they had trouble with it.
i called another repair shop and he said $130 total, and he was actually in the middle of repairing one at the time (digitizer and lcd). he was the only guy i could find in stl that would work on it. another company quoted me $100, but he has only worked on iphones and was 40+ miles away from the house.
good luck, that sucks. hope you've got insurance, nobody will cover that on a warranty. tmobile's insurance (which i canceled!) wanted $130 for the deductable, but they'll just send you a brand new phone with another 1 year warranty. i didnt have insurance, and its costing me $130, and now since a 'non preferred' tech has worked on it, i'm assuming my warranty is void.

edsonbarron5 said:
Lmao yeah me niether, cheap mom . btw is it just the glass thats cracked or is it your lcd thats busted too?
Click to expand...
Click to collapse
Its just the glass. Thank god, lol I can still use my phone until I find a way to get $100. Cause I guess If I replace the screen myself it voids the warranty so i'm just gunna save up money and have t-mobile send me a new phone. I'm not even sure what the exact price is gunna be.
mvaughan06 said:
this happened to my fiances phone. pissed me off pretty good. i have messed with a couple other phones and ipods and such, so i figured i'd try to do the replacement. i watched a 8 min vid on youtube (http://www.youtube.com/watch?v=TdihThJFyz4) of a guy replacing the busted digitizer (glass) and it seemed pretty damn involved. the replacements were all about $65 but i figured i'd look into having a pro do it.
i live in the saint louis area, and called a well known local phone repair shop (wireless toyz) and they said they won't even touch the hd2 and evo, and i'm assuming the new droid x as well. the tech claimed their district manager wont allow them to do it because they had only done ONE so far and they screwed up a lot more stuff when they got it opened up. these guys work on A LOT of phones, and they had trouble with it.
i called another repair shop and he said $130 total, and he was actually in the middle of repairing one at the time (digitizer and lcd). he was the only guy i could find in stl that would work on it. another company quoted me $100, but he has only worked on iphones and was 40+ miles away from the house.
good luck, that sucks. hope you've got insurance, nobody will cover that on a warranty. tmobile's insurance (which i canceled!) wanted $130 for the deductable, but they'll just send you a brand new phone with another 1 year warranty. i didnt have insurance, and its costing me $130, and now since a 'non preferred' tech has worked on it, i'm assuming my warranty is void.
Click to expand...
Click to collapse
I hope I have insurance, if my mom didnt buy it im gunna make her pay for my new phone haha. Cause I wouldve bought it, and she made me pay her back for this stupid phone lol.

Realize your local phone repair specialist was hired off of Craigslist for $9 an hour because he could solder. Its not surprising they screw up more hten they fix. I think the reason they don't mess with these phones is 1. The LCD prices are higher then normal phones, 2. Its pricey as hell if you screw up and have to replace the phone, 3. Not to many manuals or walkthroughs out yet. Chances are your just as qualified as they are. If they had someone that really knew their stuff repairing phones they would go out on their own and just buy broken phones then sell them themselves and make 6 times the money.

the shop i took mine to is called green mobile (greenmobileman.com)
the guy knows his ****. he's the owner of the franchise, theyre trying to expand nation wide. all they do is sell phones that they've parted together from other broke phones. he doesn't buy new parts on the phones that he sells, they're completely recycled. i understand what you mean by "the guy hired off craiglist," but i believe this guy isn't one of them.

No insurance I assume? This is exactly why I pay 6 bucks a month or whatever for the insurance because they replace it no matter what you do.

I've done this too, but I had insurance through my credit card and they replaced my phone at no charge (going through T-Mobile's insurance costs a deductible, but it's well worth it if you don't have a better option). Sorry for your misfortune..

I had the same thing happen to me. I called HTC and they were able to fix it for $50. Good luck.

[Q] Small Cracks on screen! Now What?

I noticed I have 3 small vertical cracks on my screen. Must have happpened by excessive pressure while in my pocket. Now what? I have no insurance...
Thanks

Here are some options:
1. Take it in and claim a defect. If they buy it, great. If not, oh well.
2. Live with it. Maybe your homeowner's insurance policy will cover it?
3. Ebay it for parts.
4. Find a new screen and install it.
5. Buy a new one and be more careful next time.
That's about all you can do without insurance.

Crash your car, claim the damage as part of the accident, your insurance should buy you a new one.

phatmanxxl said:
Crash your car, claim the damage as part of the accident, your insurance should buy you a new one.
Click to expand...
Click to collapse
where is the "like" button?

when did you activate it? if it hasn't been 30 days yet, you can still call in and claim insurance.

phatmanxxl said:
Crash your car, claim the damage as part of the accident, your insurance should buy you a new one.
Click to expand...
Click to collapse
lol
wy1d said:
where is the "like" button?
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Click to collapse
lol
Last-Chance said:
when did you activate it? if it hasn't been 30 days yet, you can still call in and claim insurance.
Click to expand...
Click to collapse
good point

And then...I would check to see how much it is to replace screen by sprint or HTC.
Was it a one time sitdown? Or was it overtime? Curious. Maybe it was defect?
Sent from my PC36100 using XDA App

Last-Chance said:
when did you activate it? if it hasn't been 30 days yet, you can still call in and claim insurance.
Click to expand...
Click to collapse
Won't work with physical damage.... he'll be SOL and the account will be marked

why not call and add insurance... then in like 3 or 4 weeks call in and say you dropped it and cracked the screen pay 100 bucks they send you a new one you send them the old one and your a happy camper!!

Ep3n3wp said:
why not call and add insurance... then in like 3 or 4 weeks call in and say you dropped it and cracked the screen pay 100 bucks they send you a new one you send them the old one and your a happy camper!!
Click to expand...
Click to collapse
Yes, insurance fraud is definitely the way to go..... way to go to jail that is. J/k, I would probably do it this way.
Or you can spend 70 bucks for a replacement glass and digitizer off of ebay and put it on yourself. It is very easy, you just need a steady hand for glueing the new one back on.
And crashing your car is probably out of the question, i am sure your insurance deductible on your car is over 70 bucks. if not then maybe you want a new car too? I would ram into a pole and total my car if I didn't have a deductible.
I have gap insurance. I would have no more car payment woot!

Save your car and walk into traffic, hopefully the guy who hits you has full coverage...and there you go. On the real id go the insurance fraud way, and you'll be insured for any other accident in the future.

Where should I take my Evo?

Hey guys just looking for some advice. I have had my Evo since about a week after it came out, I bought it from Best Buy. Well the first one I bought had the light leakage and I returned it to Best Buy to be replaced. Everything went smoothly. Well just yesterday the speaker in the ear piece (not the speakerphone speaker, the regular one) just randomely blew up and sounds horrible.
My question is should I take my phone to a Sprint store or Best Buy where I bought it? And will they replace my speaker or new phone? Any help is appreciated.
Oh and I dont have insurance on it.
Thanks

tckelsey said:
Oh and I dont have insurance on it.
Click to expand...
Click to collapse
Then not Sprint.
I would advise either Best buy or, if you can spare not having a phone [or have a spare phone] for two weeks, using the HTC warranty to get a brand new one.
I've heard some Best Buy horror stories.

mattykinsx said:
Then not Sprint.
I would advise either Best buy or, if you can spare not having a phone [or have a spare phone] for two weeks, using the HTC warranty to get a brand new one.
I've heard some Best Buy horror stories.
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Click to collapse
Hhmm so theres not much chance of this going smoothly? They were great when i had the light leakage problem, walked out with a new phone in about 10 minutes.

tckelsey said:
Hhmm so theres not much chance of this going smoothly?
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Click to collapse
Didn't say that.
They were great when i had the light leakage problem, walked out with a new phone in about 10 minutes.
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Click to collapse
Could just be specific stores, just take it back to that same store then. Should work out for ya.

go to sprint you don't need insurance for a warranty issue

kingakuma said:
go to sprint you don't need insurance for a warranty issue
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Click to collapse
Not according to any Sprint store I've been to.
http://shop2.sprint.com/en/services...ces_phonerepairprotect_phoneprotectionsol_hub
You need ESRP to get it fixed by them, I believe it's $3 / month

mattykinsx said:
Not according to any Sprint store I've been to.
http://shop2.sprint.com/en/services...ces_phonerepairprotect_phoneprotectionsol_hub
You need ESRP to get it fixed by them, I believe it's $3 / month
Click to expand...
Click to collapse
the difference is its a warranty issue and not an issue from normal wear and tear

kingakuma said:
the difference is its a warranty issue and not an issue from normal wear and tear
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Click to collapse
I suppose, again, not at these Sprint stores around here.
At any rate, Best buy apparently has worked for him before and given him a brand new one as opposed to a refurbished one.
So I think it's clear where he should go

Yea, thanks for the help guys im about to go try the Best Buy and see what they say, I hope I dont need my receipt for this because theres no way I still have it.

Yea, take it to sprint, not best buy. The warranty is through sprint, and a broken speaker is a warranty issue, no insurance needed. As long as there is no physical or water damage, they should fix it or replace with a refurbished phone.

Warranty
It doesn't matter where you bought it. I would go back to the original point of sale due to the buyer's remorse period. It's possible that your local Best Buy got a bad batch of phones, that happened to me. My first 3 EVO's all got stuck on stupid and were constantly boot looping. They finally sent me to a Sprint store and I they fixed it. As far as the insurance goes, as everyone else has said on here, that is for an out of warranty issue (water/physical damage). In warranty would be anything in the first year that wasn't caused by you.
Hope this helps.

As long as its not physical damage you should be alright. At the worst the Service and Repair charge will be $35. And at that time you'll have the option to add the ESRP. Referring to Best Buy taking the phone back for the light leak, how long did you have it, and that just so happened to be a known issue.

Asurion.. claiming lost instead of damaged

If I claim damaged to asurion will they make me send in my phone(bricked)? vs.. claiming lost phone I can keep my original? .... is this cheating?

Cheating? No.
Insurance fraud, a criminal act? Yes.

is me bricking the phone covered legally? If I tell them I messed it up will they cover it?

Un-brick it....seriously. There is enough information on this fora to fix 99.9999999% of all problems with this phone. Stop being lazy.

Well.. I've got an galaxy s 4g.. so not so easy..I've been fairly persistent in trying for about 3 days.. problem is no .pit file available. I've tried everything.. get a couple tar's to load about 95 percent but fail right at the end. I do have an extra tmo phone i can use for the time being but the sms4g forum is a very small group compared to the vibrant community here. I know something will probably come out in time but the way things look on our board it could be some time.

You're in the wrong forum...

It is insurance fraud....get F*cked if you are trying to "beat" the system. You knew what could happen if you played around, and now you want to wash your hands of it. Have patience.

I mean you could tryv and play the pitty game and say "i master reseted it and it broke idk whats going on?!?" Then hope they dont find out. And if they do say you have no idea what they are talking about.
(waits for trolls to say zomg thats wrong!)
I use swype so expect bad grammar and errors

Zomg that's wrong!

Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Exactly, pay the deductible and doesn't matter what happened to phone.
Sent from my SGH-T959 using XDA App

krackers said:
Zomg that's wrong!
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Click to collapse
Beat me to it

Do you get a brand new phone if you pay deductible ?

VICosPhi said:
Do you get a brand new phone if you pay deductible ?
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Click to collapse
No a refurbished one.
Sent from my CM7 Powered Vibrant

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Click to expand...
Click to collapse
In that case, I'd say they also don't mind raising the rates for everyone to cover all the extra payouts caused by these sort of folks. Sure insurance goes up every year but if you think this irresponsible behavior has no bearing on that then I must strongly disagree.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
Click to expand...
Click to collapse
Cheating? Yes.
Broken devices are still worth money. A bricked phone can still be reflashed by the manufacturer and resold as a refurb, or components from it can be reused on other damaged/broken devices.
If you report it damaged you have to send the device back. Lost, you don't because you obviously don't have it. Stolen, you don't, but you'll need to provide them with a police report # to get a replacement.

Well I struggled a bit with this.. but bottom line is I had no intention of damaging the device.. kinda like if I took it to a water park and it got wet...or when I take it when I go jogging I know I'm at risk at dropping it. It's not like I damaged it on purpose just to get a new one. So I made the claim and was honest when describing the damage... it said I needed to call them for them to research my damage more.. so I called and they didn't ask me anything.. just where I want the new one sent. They also told me I had the option of sending the damaged one back or not.. if I didn't that Tmobile would charge me another $30 dollars. I specifically asked her if I wanted to keep it for future problems like glass breakage or something else and she said it was totally up to me and just to remember the $30 dollar charge.
So tonight someone posted a .pit file and of course it worked and I'm back up and running so tomorrow I'll call and let them know it started working again and will send the replacement back and hopefully get my $130 returned sooner than later. THanks for the replies.. was good to get some feedback.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
Click to expand...
Click to collapse
so is $7.50/mnt....................lol

archie53 said:
No a refurbished one.
Sent from my CM7 Powered Vibrant
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Click to collapse
Thanks, wow I didn't know that, I'll probably cancel my insurance then. It sounds more like a rip off now, monthly payments + deductible for a refurb? I'd buy it from Craiglist instead I guess...