Database Users

[Q] Cracked MT4G screen, need some opinions.

Hey guys,
I'm new to the website, new to android but loving it so far.
I would really appreciate any opinions here. My girlfriend and I both bought our phones about a month ago. Mine has the tmobile extended warrenty (which is not something I would usually get, but it's a new phone plan and I can cancel so I said yes for now) hers does not. Well of course (I saw it coming) she dropped her phone and has a terrible crack down the screen.
I was wondering if anyone has an opinions on what I should do
Are there any good screen replacement sites anyone has tried that are trust worthy? Or would a better option be purchasing the screen myself and trying to install it (not sure how difficult something like this would be but wouldn't mind the challenge if it is a viable option)
Last thing I was thinking was just filing a lost phone claim for my phone and paying the deductible which is $130 dollars.
Anyway any help would be awesome, thanks.
Sent from my HTC Glacier using XDA App

I used to work for HTC based here in Houston, TX.
We repaired and refurbished all HTC phones for ATT, Tmo and so on and so forth.
It's not easily done at home. Especially with phones that had touch screens.
Torque screwdrivers to get the right tightness, air compressors to clear dust from the screen and other tools needed to separate parts of the phone without damaging them.
In my opinion, and it's not a professional one,claim the lost and pay the 130.
It's easier than going through all the trouble.
And from the only site I came across, they sold digitizers/lcd for 99.99 I believe.
I don't remember the site though. I've already deleted the bookmark.
Hope this helps.

But if you claim a lost phone can't they find out that you're lying because they can see that your sim is still in that phone?

ArcticWolf91 said:
But if you claim a lost phone can't they find out that you're lying because they can see that your sim is still in that phone?
Click to expand...
Click to collapse
You'd have to call Tmo and freeze your SIM, which means you'd need a new one.
You can talk yourself out of having to pay for a new sim card. (Trust me.)
They can even make a note of it and you can pick it up at a Tmo corporate retail store.
But you would have to take the new phone for yourself and the old one for your girl.
Just better played that way.

nguyendqh said:
You'd have to call Tmo and freeze your SIM, which means you'd need a new one.
You can talk yourself out of having to pay for a new sim card. (Trust me.)
They can even make a note of it and you can pick it up at a Tmo corporate retail store.
But you would have to take the new phone for yourself and the old one for your girl.
Just better played that way.
Click to expand...
Click to collapse
and what if they freeze it based of the IMEI which isn't on your sim... then you would pay 130 for nothing...

You would need to really lose your phone. Asurion isn't dumb and they will prosecute for fraud. Just an fyi if you do start using the same phone again that was lost its gonna be bad.
Sent from my HTC Glacier using XDA App

nguyendqh said:
I used to work for HTC based here in Houston, TX.
We repaired and refurbished all HTC phones for ATT, Tmo and so on and so forth.
It's not easily done at home. Especially with phones that had touch screens.
Torque screwdrivers to get the right tightness, air compressors to clear dust from the screen and other tools needed to separate parts of the phone without damaging them.
In my opinion, and it's not a professional one,claim the lost and pay the 130.
It's easier than going through all the trouble.
And from the only site I came across, they sold digitizers/lcd for 99.99 I believe.
I don't remember the site though. I've already deleted the bookmark.
Hope this helps.
Click to expand...
Click to collapse
Thanks for the replys so far, how about sites like upicom.com
Has anyone had any experience with something similar?
I think that claiming my phone lost would be too risky.
Sent from my HTC Glacier using XDA App
Sent from my HTC Glacier using XDA App

slhpss said:
and what if they freeze it based of the IMEI which isn't on your sim... then you would pay 130 for nothing...
Click to expand...
Click to collapse
They can't freeze a phone, it doesn't belong to them. The SIM is a different story.
You're suggesting something that doesn't make sense.
But anyway. An opinion was asked for and I gave it.
Sorry if this is causing some drama.
Good luck.

nguyendqh said:
They can't freeze a phone, it doesn't belong to them. The SIM is a different story.
You're suggesting something that doesn't make sense.
But anyway. An opinion was asked for and I gave it.
Sorry if this is causing some drama.
Good luck.
Click to expand...
Click to collapse
You aren't causing any drama
I would like it hear from as many people as possible, obviously the final decision is mine to make.
I had a couple iphones before this mytouch, caseless and had no problems bc I took care of it. She didnt make is past the third week...
Sent from my HTC Glacier using XDA App

That sucks man.
I was just out at Upicom to look at some iphones for my wife.
The guy I talked to out there seemed really knowledgeable.
I'd say give them a try. Via their website it says they fix the MT4G LCD for 130.
Good luck.

IMHO
i would just call tmobile, tell them your phone fell and has a cracked screen.
use your warranty for your gf phone, and ship back the cracked one once you receive the replacement. No fraud, and your on the clear.

Don't do asurion. The deductible is 130 yes but they also have too approve your claim. And you have to pay an extra 50 if your claim gets processed
Sent from my HTC Glacier using XDA App

You don't pay extra for the claim its 130 regardless
Sent from my HTC Glacier using XDA App

hawaiian.monzta said:
Don't do asurion. The deductible is 130 yes but they also have too approve your claim. And you have to pay an extra 50 if your claim gets processed
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Huh? No you don't.

MT3G Slide vs G2 vs Garminfone

So my MyTouch 3G Slide is bricked.
So I filed a claim with Asurion, and they are offering me either a T-Mobile G2 or a Garminfone.
Which one should I get and is it better than the MT3G Slide?
Give me some comparisons.

G2. Bigger screen, processor and overall a better phone.
Sent from my Rooted T-Mobile Mytouch Slide using the XDA App

yep, g2 ... you are lucky...

Be serious G2
Sent from my HTC Vision using XDA App

shady503403 said:
Be serious G2
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
I cant believe he's even asking this since the garmin is thrash, tried one in store and it sucked. The G2 is obviously the better choice out of the 2 xD.

Ace42 said:
I cant believe he's even asking this since the garmin is thrash, tried one in store and it sucked. The G2 is obviously the better choice out of the 2 xD.
Click to expand...
Click to collapse
LOFL ROFL G2 forsure garminphone lol its android u have google nav so u dont need two nav in one device and slide now i love my slide but i mean G2.....so yea G2

I just got the G2 for the $130 deductible. Hope it's way better than the slide since the slide was a bit disappointing.

unknownally said:
I just got the G2 for the $130 deductible. Hope it's way better than the slide since the slide was a bit disappointing.
Click to expand...
Click to collapse
G2 is a good choice, I'm not too sure about that Garminfone... Never really looked one up, but it's looking like that was the one to go with.
What was disappointing about the Slide? I've just rooted mine so I've still got enthusiasm about it.

SefEXE said:
G2 is a good choice, I'm not too sure about that Garminfone... Never really looked one up, but it's looking like that was the one to go with.
What was disappointing about the Slide? I've just rooted mine so I've still got enthusiasm about it.
Click to expand...
Click to collapse
It had so many errors, and after I rooted it, it got worse.
I even did the fix by ROM Manager to fix FC's.
Rooting sucked. Flash didn't work for websites, the FN and CAPS lights didn't work, and icons kept moving themselves.
Using the LED with the camera would always cause a FC. No avatar for the user.
Later it bricked by itself after 3 months of smoothness.

Just went to Asurions website to see if this was accurate and it is and it also says the phone is no longer even being made, at least in black. So then I went to T-Mo's website and they don't even have black listed to be bought as new, so it appears gentlemen this phone is dead and is not even being made anymore.

Did you call saurian or tmobile?

Went throiugh the process of a claim and didn't finish, and it offered me the G2 or Garminfone as it did with the OP, and it stated those were your choices due to the device you have no longer being made After that I went to T-Mo's retail site and saw you can not buy a black Slide new as of now.
Sent from my Rooted T-Mobile Mytouch Slide using the XDA App

archie53 said:
Went throiugh the process of a claim and didn't finish, and it offered me the G2 or Garminfone as it did with the OP, and it stated those were your choices due to the device you have no longer being made After that I went to T-Mo's retail site and saw you can not buy a black Slide new as of now.
Sent from my Rooted T-Mobile Mytouch Slide using the XDA App
Click to expand...
Click to collapse
Wow, I wasnt even aware that the slide reached EOL so soon, but then again they dont even show the commercials for it anymore.

Why is there a deductible though if the phone had a problem like it will not charge isn't that supposed to be free?

ldominguez1986 said:
Why is there a deductible though if the phone had a problem like it will not charge isn't that supposed to be free?
Click to expand...
Click to collapse
There policy may not allow a free phone, so they only take a portion off the price.

My brother-in-law called tmobile today because he had a problem with his slide and they said they were gonna send him out another black one? How is he going to receive a new slide if they don't make them anymore. Where does it say where they are not being made anymore? Does anyone have a link?

It said it as you make a claim through Asurion. Now if you go to T-mos site they sell refrubed black ones still but not new ones. Maybe Asurion can't get them anymore but T-Mo still can.
Sent from my Rooted T-Mobile Mytouch Slide using the XDA App

Is going through tmobile the only way of getting a phone without having to pay a deductible?

after a couple calls to t-mobile trying to get my phone replaced (camera cover fell off at some point and there is a crack in the camera lens) they refused and stated that i had to file a claim through asurion because the phone is "damaged". me not wanting to pay a $130 deductible for an a problem that was not my fault, didn't file a claim till after reading this so i went through the process and sure enough i get the G2 offered to me instead. i gladly paid the deductible and am expecting my phone tomorrow. Glad i didn't pull the trigger on that nexus s last week.

gio_Az said:
after a couple calls to t-mobile trying to get my phone replaced (camera cover fell off at some point and there is a crack in the camera lens) they refused and stated that i had to file a claim through asurion because the phone is "damaged". me not wanting to pay a $130 deductible for an a problem that was not my fault, didn't file a claim till after reading this so i went through the process and sure enough i get the G2 offered to me instead. i gladly paid the deductible and am expecting my phone tomorrow. Glad i didn't pull the trigger on that nexus s last week.
Click to expand...
Click to collapse
But then you would have two phones(G2+N-S) and you could sell the G2 and profit.

[Q] Return policy idea

My friend has tmobile and he got two mytouch 4gs. He's in the 14day period to cancel so hes going to cancel and go to sprint. I have a my touch 4g as well. However it is a little dinged up and I was wondering if I switch one of his new phones out for mine if they will say anything when he returns it? What do u all think?

Dishonest. This is one of the reasons restocking fees are going up.
sent from my HTC Glacier

mmanjj said:
My friend has tmobile and he got two mytouch 4gs. He's in the 14day period to cancel so hes going to cancel and go to sprint. I have a my touch 4g as well. However it is a little dinged up and I was wondering if I switch one of his new phones out for mine if they will say anything when he returns it? What do u all think?
Click to expand...
Click to collapse
You're probably good to go, I don't think they would notice. If they do say something about the imei being different just tell em you had two and must've sent in the wrong one. And don't pay any attention to the people claiming it as dishonest, I see no problem whatsoever
Sent from my HTC Vision using XDA App

That's pretty abusive. Anyway it probably won't work because they'll notice the serial won't match. Never seen a return like that work without atleast swapping casings or serial/imei labels.
It is not just dishonest,it's fraud.
Sent from my GT-I9000 using XDA Premium App

I agree completely!

Well then perhaps you should notify someone that actually gives a sh*t
Sent from my shiny metal G2 w/ meXdroid V3

I'd do it...

I'm almost certain it will not work. I'm a dealer and I can tell you that we make sure all numbers on receipt, phone and original packaging match before we process the return. The phone also has to be in the same condition that you bought it in.
Sent from MyGlacier.

Wont work, when they receive it and the imei does not match they will treat it as the device not being returned at all...and your friend will get a restocking fee of about 400.00
Sent from my demonSPEED Glacier using XDA Premium App

mmanjj said:
My friend has tmobile and he got two mytouch 4gs. He's in the 14day period to cancel so hes going to cancel and go to sprint. I have a my touch 4g as well. However it is a little dinged up and I was wondering if I switch one of his new phones out for mine if they will say anything when he returns it? What do u all think?
Click to expand...
Click to collapse
That's wrong and you should be ashamed of yourself...for not doing it sooner!

[Q] MyTouch 4G Slide replacement for Asurion/Tmobile phones?

does anyone know if they are replacing warranty issues from tmobile, or warranty claims with asurion for the G2 with the myTouch4g slide?

I hope so, I would love to get a free upgrade. My screen has been slowly messing up and I have been waiting for this to be verified before I call in for warranty replacement.
If anyone knows it to be true or false it would be great to know either way.
Sent from my T-Mobile G2 using Tapatalk

Wow.. i don't know where u are getting your info -- hopefully your not dreaming - !!!. I wanted to ask, would u think a fair trade / upgrade / exchange if a mytouch 4g (no slide) was given for a G2 ? And if not - how much cash should be added.
Aside from the fact of the keyboard of course...
Thanks

Definitely not, at least not as of today at 5 oclock. I just talked to a tmo rep about my phone having issues and they are sending me a G2 replacement tomorrow. I asked half joke/half serious if they could send me a mytouch and the guy laughed and basically told me they aren't in the same league. An 800 single core vs a 1.2 dual, a pretty standard basic camera vs an 8mp one with HDR built in. Yeah, it'd be nice but keep on dreaming.

Exactly there is going to be no way in hell that you would get that phone as a replacement especially since has not been released yet. Maybe in another 6 months but then g2 out of warranty by then.

Any idea what the partial upgrade price would be?

I talked to the local tmo store and after giving them the "I've been a customer since 2000, blablabla" spiel they said they might be able to work out a replacement deal once the MT4GS hits stores on the 27th. I told them I loved my G2 but that I was concerned about "all of the problems" it has been having (in quotes because mine has been solid since day 1) and that I wanted a more future-proof device (does that exist in the technology industry?).
just talk to them.. they're human beings. they have policies, and policies can be bent to make the customer happy, especially if you pay your bill on time and have a good track record with them on not losing devices, not many replacements, etc.

I talked to the loyalty department. They wouldn't give me one penny off, I've been a member for 6+ years, never missed a payment, had one warranty replacement on my G2. I mentioned "all the problems" ive been having with my G2 and soforth and they told me to eat ****.

This whole myTouch 4G slide as a G2 replacement thing has been taken out of context I believe. Don't get me wrong, I would love to get upgraded to the mt4gs but I seriously doubt that is ever gonna happen. Even though our beloved G2's have been labled 'end of life' there are still hordes of refurbished ones that asurion and tmo will use for warranty replacements rather than lose money replacing it with a next generation phone.
Edit: @Kaczman: the last line of your post made me LOL hard... thanks for that
Sent from my G2 w/ meXdroidMod PreGhostChilli

What if you have had multiple replacements and u still get a ****ty G2??
I have insurance of course
Tell them you want options? Some rep will eventually offer it to you.. i mean i use my phone for Personal, Business, and School..And dont want a ****ty G2 replacement anymore especially when they started charging 5 dollars every time you get it replaced..Might use the "I Might Go To a Different Company/Threat to Cancel"
Im so annoyed and want a Different Phone..

sweetandsour said:
What if you have had multiple replacements and u still get a ****ty G2??
I have insurance of course
Tell them you want options? Some rep will eventually offer it to you.. i mean i use my phone for Personal, Business, and School..And dont want a ****ty G2 replacement anymore especially when they started charging 5 dollars every time you get it replaced..Might use the "I Might Go To a Different Company/Threat to Cancel"
Im so annoyed and want a Different Phone..
Click to expand...
Click to collapse
I promise when you threaten to "go to a different company", they too will tell you to grab my plate and eat **** as well.

Kaczman said:
I promise when you threaten to "go to a different company", they too will tell you to grab my plate and eat **** as well.
Click to expand...
Click to collapse
Well i called and they offered to replace the g2 with a BrandNew Mytouch4g..
Which i took..Its an Upgrade of Some kind..(I Hope It Works Well)
But im still on the Quest of That 4g Slide..
So I ate Partial **** lol

sweetandsour said:
Well i called and they offered to replace the g2 with a BrandNew Mytouch4g..
Which i took..Its an Upgrade of Some kind..(I Hope It Works Well)
But im still on the Quest of That 4g Slide..
So I ate Partial **** lol
Click to expand...
Click to collapse
I would personally call that a downgrade :/ It's essentially the same hardware without a physical keyboard.... The screens could (arguably) be considered better and you have a bit more ram but tell me one time you couldn't run something on your G2 because of lack of ram because in a year with mine it has never happened.
Sent from my G2 w/ meXdroidMod PreGhostChilli

PaganAng3l said:
I would personally call that a downgrade :/ It's essentially the same hardware without a physical keyboard.... The screens could (arguably) be considered better and you have a bit more ram but tell me one time you couldn't run something on your G2 because of lack of ram because in a year with mine it has never happened.
Sent from my G2 w/ meXdroidMod PreGhostChilli
Click to expand...
Click to collapse
I guess you've never tried a sense 3 rom..... on those roms my apps never remain running in the background...

master.peterm said:
I guess you've never tried a sense 3 rom..... on those roms my apps never remain running in the background...
Click to expand...
Click to collapse
I have ran sense 3.0 roms on my G2, and once I changed my hboot to the dz, it ran flawlessly. Sense based roms just aren't my bag though, I prefer the speed and fluidity of asop builds personally
Sent from my G2 w/ meXdroidMod PreGhostChilli

PaganAng3l said:
I would personally call that a downgrade :/ It's essentially the same hardware without a physical keyboard.... The screens could (arguably) be considered better and you have a bit more ram but tell me one time you couldn't run something on your G2 because of lack of ram because in a year with mine it has never happened.
Sent from my G2 w/ meXdroidMod PreGhostChilli
Click to expand...
Click to collapse
Not Exactly..
Main Goal Is To Get the 4gSlide..(One Step Closer You can say,Since they wont be able to offer the G2 anymore since its EOL)(They Granted Me time to Play With the Phone and can change my mind)
Id Rather Get A Brand New Mytouch4g Then a Refurbished G2(Had Many issues with the 4 replacements i have received)..
I love my G2 but Time For a Change..
Its Bittersweet

Man. My 2010 jetta, such a pos. They don't make that anymore either. I should go demand a 2011. how did this planet get full of such crap entitlement brats lately.
Sent from my Nexus S using Tapatalk

[hfm] said:
Man. My 2010 jetta, such a pos. They don't make that anymore either. I should go demand a 2011. how did this planet get full of such crap entitlement brats lately.
Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse
get a life nerd

kingston73 said:
Definitely not, at least not as of today at 5 oclock. I just talked to a tmo rep about my phone having issues and they are sending me a G2 replacement tomorrow. I asked half joke/half serious if they could send me a mytouch and the guy laughed and basically told me they aren't in the same league. An 800 single core vs a 1.2 dual, a pretty standard basic camera vs an 8mp one with HDR built in. Yeah, it'd be nice but keep on dreaming.
Click to expand...
Click to collapse
they're still throwing around the MT3GS so I don't see that happening any time soon... Would be nice though

While I understand what you guys are doing, if you want a new phone go buy one. HTC put out a great product, don't call TMobile making up issues and making it seem like a pos just to get a free upgrade.
We all love to stick it to "the man", but grow up guys. Off contract phones are expensive, but if you are that impatient that's what they are there for.
Sent from my T-mobile G2 using Tapatalk

So I'm jumping ship

So I got my first shift on launch day. I was so excited to get away from my Moment. I got it from best buy and got the Black tie protection. I thought I got black tie in conjunction with the sprint insurance. Less than a month later, I drop the phone in the sink and take it to BB. They send it off to their repair ctr and I'm stuck with the Moment for 3 weeks before I get a new Shift. 3 weeks is a long time to wait for a phone, so I cancel the best buy insurance (thinking I still had sprint's.)
Then less than a month later, my down volume rocker stops working and i take the phone to the sprint store. Turns out, best buy canceled the sprint insurance and so not only do they not repair/replace the phone, they take pictures of the broken solder points on the volume rocker, circle them, and show me exactly where the hardware defect is that they wont fix! So I call Assurion pissed about this and get my insurance reinstated.
A couple weeks later, I take my phone to another sprint repair center and they tell me that my phone has been added to a "Do not repair" list and that they cant do anything about it. Furious again about this situation, I call sprint and they give me some crap about how the insurance didnt start til after the phone was placed on the list, so they cant fix the phone.
So I gave up. I cancelled the insurance again and just used the phone on vibrate all the time. Well, last week, my screen shattered and I was just gonna buy a new screen and fix it and the broken solder on the motherboard at one time. they wont fix it anyway right? But then my fiance suggested that I call sprint and complain again.
Well I did, and this time told them that as soon as the Nexus Prime came out, I would be leaving sprint (to whom I have been a loyal customer since 2001) for verizon and now all of a sudden, they're apologizing for the way they treated me. The rep said that they cant fix the shift because it was on the Do-not-repair list, but he could give me a brand new Epic Touch for $30 and I was still eligible for my upgrade in January.
Moral of the story is, Buy a case for your phone.

Either way you look at it, its time for an upgrade... Go with what makes you happy pal,, best of luck to you
Sent from my PG86100 using Tapatalk

30$ for an SGS II...good job.

shift 4 lyfe. you'll miss the hw kb.

Eh I jumped to the photon and don't miss the hw keyboard and this is my first phone without a keyboard. Can't beat a et4g for 30 bucks
Sent from my MB855 using XDA App

UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App

Lmfao. Thats hilarious but still ****ty. xD
Sent by breaking the sound barrier

androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Omg that hella sucks balls. They gave me that phone at bestbuy for a loaner while they tried to fix my hero. Then the refurb hero came in and it was stuck to a bad esn so they gave me a new shift. That sammy inter sucked worse then my hero ever did. I dont see any way in hell bb or sprint could send you an inny for a shift! This phone rocks way more socks. If you "paid" $30 bones for that i would raise hell worse then a nercomancer! Hope all ends and pays off for you and you took names and employee numbers!
Sent from my PG06100 using Tapatalk

androiddummy said:
Moral of the story is, don't buy extended warranties from retailers for anything because they are a huge ripoff.
Click to expand...
Click to collapse
There. I fixed it for you.

androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Call Sprint raise Hell, and the mention the "V" word. They hate hearing that. Seems like once you mention Verizon, it changes their attitude. Well at least that's my experience .

androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Damn....I'm sorry. Call sprint, tell them you want to cancel and they"ll send you to 'rententions' (or they used to anyway, coulda changed in the past few years) and raise hell. You can prob squeeze out some major concessions if you mention verizon a few times
Sent from my PG06100 using XDA App

androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Well now we know why it was only $30 . sorry though thats horrible. my mother has the intercept and if she didn't need a phone i'd chunk it out the windows, skip it like a rock in the pond, and see if it would work as a speed bump for cars.
It's possibly the worst phone sprint carries "not to discourage the fun times you'll have with it"
but I would call sprint and (like everyone else said) raise hell as much as you can. hopefully you did take notes and kept track of this. and like prboy said make sure you mention Verizon that'll get em to do something.
I feel for ya, me and that phone hate each other, and even the custom roms and kernels don't help that much.