Hey guys,
I'm new to the website, new to android but loving it so far.
I would really appreciate any opinions here. My girlfriend and I both bought our phones about a month ago. Mine has the tmobile extended warrenty (which is not something I would usually get, but it's a new phone plan and I can cancel so I said yes for now) hers does not. Well of course (I saw it coming) she dropped her phone and has a terrible crack down the screen.
I was wondering if anyone has an opinions on what I should do
Are there any good screen replacement sites anyone has tried that are trust worthy? Or would a better option be purchasing the screen myself and trying to install it (not sure how difficult something like this would be but wouldn't mind the challenge if it is a viable option)
Last thing I was thinking was just filing a lost phone claim for my phone and paying the deductible which is $130 dollars.
Anyway any help would be awesome, thanks.
Sent from my HTC Glacier using XDA App
I used to work for HTC based here in Houston, TX.
We repaired and refurbished all HTC phones for ATT, Tmo and so on and so forth.
It's not easily done at home. Especially with phones that had touch screens.
Torque screwdrivers to get the right tightness, air compressors to clear dust from the screen and other tools needed to separate parts of the phone without damaging them.
In my opinion, and it's not a professional one,claim the lost and pay the 130.
It's easier than going through all the trouble.
And from the only site I came across, they sold digitizers/lcd for 99.99 I believe.
I don't remember the site though. I've already deleted the bookmark.
Hope this helps.
But if you claim a lost phone can't they find out that you're lying because they can see that your sim is still in that phone?
ArcticWolf91 said:
But if you claim a lost phone can't they find out that you're lying because they can see that your sim is still in that phone?
Click to expand...
Click to collapse
You'd have to call Tmo and freeze your SIM, which means you'd need a new one.
You can talk yourself out of having to pay for a new sim card. (Trust me.)
They can even make a note of it and you can pick it up at a Tmo corporate retail store.
But you would have to take the new phone for yourself and the old one for your girl.
Just better played that way.
nguyendqh said:
You'd have to call Tmo and freeze your SIM, which means you'd need a new one.
You can talk yourself out of having to pay for a new sim card. (Trust me.)
They can even make a note of it and you can pick it up at a Tmo corporate retail store.
But you would have to take the new phone for yourself and the old one for your girl.
Just better played that way.
Click to expand...
Click to collapse
and what if they freeze it based of the IMEI which isn't on your sim... then you would pay 130 for nothing...
You would need to really lose your phone. Asurion isn't dumb and they will prosecute for fraud. Just an fyi if you do start using the same phone again that was lost its gonna be bad.
Sent from my HTC Glacier using XDA App
nguyendqh said:
I used to work for HTC based here in Houston, TX.
We repaired and refurbished all HTC phones for ATT, Tmo and so on and so forth.
It's not easily done at home. Especially with phones that had touch screens.
Torque screwdrivers to get the right tightness, air compressors to clear dust from the screen and other tools needed to separate parts of the phone without damaging them.
In my opinion, and it's not a professional one,claim the lost and pay the 130.
It's easier than going through all the trouble.
And from the only site I came across, they sold digitizers/lcd for 99.99 I believe.
I don't remember the site though. I've already deleted the bookmark.
Hope this helps.
Click to expand...
Click to collapse
Thanks for the replys so far, how about sites like upicom.com
Has anyone had any experience with something similar?
I think that claiming my phone lost would be too risky.
Sent from my HTC Glacier using XDA App
Sent from my HTC Glacier using XDA App
slhpss said:
and what if they freeze it based of the IMEI which isn't on your sim... then you would pay 130 for nothing...
Click to expand...
Click to collapse
They can't freeze a phone, it doesn't belong to them. The SIM is a different story.
You're suggesting something that doesn't make sense.
But anyway. An opinion was asked for and I gave it.
Sorry if this is causing some drama.
Good luck.
nguyendqh said:
They can't freeze a phone, it doesn't belong to them. The SIM is a different story.
You're suggesting something that doesn't make sense.
But anyway. An opinion was asked for and I gave it.
Sorry if this is causing some drama.
Good luck.
Click to expand...
Click to collapse
You aren't causing any drama
I would like it hear from as many people as possible, obviously the final decision is mine to make.
I had a couple iphones before this mytouch, caseless and had no problems bc I took care of it. She didnt make is past the third week...
Sent from my HTC Glacier using XDA App
That sucks man.
I was just out at Upicom to look at some iphones for my wife.
The guy I talked to out there seemed really knowledgeable.
I'd say give them a try. Via their website it says they fix the MT4G LCD for 130.
Good luck.
IMHO
i would just call tmobile, tell them your phone fell and has a cracked screen.
use your warranty for your gf phone, and ship back the cracked one once you receive the replacement. No fraud, and your on the clear.
Don't do asurion. The deductible is 130 yes but they also have too approve your claim. And you have to pay an extra 50 if your claim gets processed
Sent from my HTC Glacier using XDA App
You don't pay extra for the claim its 130 regardless
Sent from my HTC Glacier using XDA App
hawaiian.monzta said:
Don't do asurion. The deductible is 130 yes but they also have too approve your claim. And you have to pay an extra 50 if your claim gets processed
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Huh? No you don't.
Related
So my MyTouch 3G Slide is bricked.
So I filed a claim with Asurion, and they are offering me either a T-Mobile G2 or a Garminfone.
Which one should I get and is it better than the MT3G Slide?
Give me some comparisons.
G2. Bigger screen, processor and overall a better phone.
Sent from my Rooted T-Mobile Mytouch Slide using the XDA App
yep, g2 ... you are lucky...
Be serious G2
Sent from my HTC Vision using XDA App
shady503403 said:
Be serious G2
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
I cant believe he's even asking this since the garmin is thrash, tried one in store and it sucked. The G2 is obviously the better choice out of the 2 xD.
Ace42 said:
I cant believe he's even asking this since the garmin is thrash, tried one in store and it sucked. The G2 is obviously the better choice out of the 2 xD.
Click to expand...
Click to collapse
LOFL ROFL G2 forsure garminphone lol its android u have google nav so u dont need two nav in one device and slide now i love my slide but i mean G2.....so yea G2
I just got the G2 for the $130 deductible. Hope it's way better than the slide since the slide was a bit disappointing.
unknownally said:
I just got the G2 for the $130 deductible. Hope it's way better than the slide since the slide was a bit disappointing.
Click to expand...
Click to collapse
G2 is a good choice, I'm not too sure about that Garminfone... Never really looked one up, but it's looking like that was the one to go with.
What was disappointing about the Slide? I've just rooted mine so I've still got enthusiasm about it.
SefEXE said:
G2 is a good choice, I'm not too sure about that Garminfone... Never really looked one up, but it's looking like that was the one to go with.
What was disappointing about the Slide? I've just rooted mine so I've still got enthusiasm about it.
Click to expand...
Click to collapse
It had so many errors, and after I rooted it, it got worse.
I even did the fix by ROM Manager to fix FC's.
Rooting sucked. Flash didn't work for websites, the FN and CAPS lights didn't work, and icons kept moving themselves.
Using the LED with the camera would always cause a FC. No avatar for the user.
Later it bricked by itself after 3 months of smoothness.
Just went to Asurions website to see if this was accurate and it is and it also says the phone is no longer even being made, at least in black. So then I went to T-Mo's website and they don't even have black listed to be bought as new, so it appears gentlemen this phone is dead and is not even being made anymore.
Did you call saurian or tmobile?
Went throiugh the process of a claim and didn't finish, and it offered me the G2 or Garminfone as it did with the OP, and it stated those were your choices due to the device you have no longer being made After that I went to T-Mo's retail site and saw you can not buy a black Slide new as of now.
Sent from my Rooted T-Mobile Mytouch Slide using the XDA App
archie53 said:
Went throiugh the process of a claim and didn't finish, and it offered me the G2 or Garminfone as it did with the OP, and it stated those were your choices due to the device you have no longer being made After that I went to T-Mo's retail site and saw you can not buy a black Slide new as of now.
Sent from my Rooted T-Mobile Mytouch Slide using the XDA App
Click to expand...
Click to collapse
Wow, I wasnt even aware that the slide reached EOL so soon, but then again they dont even show the commercials for it anymore.
Why is there a deductible though if the phone had a problem like it will not charge isn't that supposed to be free?
ldominguez1986 said:
Why is there a deductible though if the phone had a problem like it will not charge isn't that supposed to be free?
Click to expand...
Click to collapse
There policy may not allow a free phone, so they only take a portion off the price.
My brother-in-law called tmobile today because he had a problem with his slide and they said they were gonna send him out another black one? How is he going to receive a new slide if they don't make them anymore. Where does it say where they are not being made anymore? Does anyone have a link?
It said it as you make a claim through Asurion. Now if you go to T-mos site they sell refrubed black ones still but not new ones. Maybe Asurion can't get them anymore but T-Mo still can.
Sent from my Rooted T-Mobile Mytouch Slide using the XDA App
Is going through tmobile the only way of getting a phone without having to pay a deductible?
after a couple calls to t-mobile trying to get my phone replaced (camera cover fell off at some point and there is a crack in the camera lens) they refused and stated that i had to file a claim through asurion because the phone is "damaged". me not wanting to pay a $130 deductible for an a problem that was not my fault, didn't file a claim till after reading this so i went through the process and sure enough i get the G2 offered to me instead. i gladly paid the deductible and am expecting my phone tomorrow. Glad i didn't pull the trigger on that nexus s last week.
gio_Az said:
after a couple calls to t-mobile trying to get my phone replaced (camera cover fell off at some point and there is a crack in the camera lens) they refused and stated that i had to file a claim through asurion because the phone is "damaged". me not wanting to pay a $130 deductible for an a problem that was not my fault, didn't file a claim till after reading this so i went through the process and sure enough i get the G2 offered to me instead. i gladly paid the deductible and am expecting my phone tomorrow. Glad i didn't pull the trigger on that nexus s last week.
Click to expand...
Click to collapse
But then you would have two phones(G2+N-S) and you could sell the G2 and profit.
Well my Slide crapped out on me for the second time, and since I pay the $5/month protection I called t-mobile to get my free one. Catching me completely offguard, the representative said t-mobile was having a limited time offer and I could upgrade to a mytouch 4g for free, or get a refurbished slide if i wanted. Well of course I took him up for the free 4g phone. Why would t-mobile ever do this if they still have refurbished Slides? I'll take it though
Seriously? What tips/talking points did you use, that might help the rest of us get a similar result?
Sent from my HTC Glacier using XDA App
tangrams said:
Well my Slide crapped out on me for the second time, and since I pay the $5/month protection I called t-mobile to get my free one. Catching me completely offguard, the representative said t-mobile was having a limited time offer and I could upgrade to a mytouch 4g for free, or get a refurbished slide if i wanted. Well of course I took him up for the free 4g phone. Why would t-mobile ever do this if they still have refurbished Slides? I'll take it though
Click to expand...
Click to collapse
Similar story here except I don't pay for the extra t-mobile protection. My slide has a hardware issue so the store offered me a refurbished slide or I could pay for a MyTouch 4g for 250$. I denied and told them to just send me a refurbished slide. 5 mins into the call and the T-mobile lady helping me out tells me that they are just going to send me a refurbished 4g. I told her that is great and I hope shes not pulling my leg! She look shocked and said "nope!". I called T-mobile the next day to confirm and sure enough a 4g is on its way to me.
Well I am in a chat right now, will see if I can make that happen. My wife has a Slide and would LOVE a MT4G.
EDIT: Ok I need some help. Do I only mention warranty covered issues? Or do I say the screen got cracked or something? What did you guys do. The guy in the chat gave me Asurion's contact info and sent me packing.
TJBunch1228 said:
Well I am in a chat right now, will see if I can make that happen. My wife has a Slide and would LOVE a MT4G.
EDIT: Ok I need some help. Do I only mention warranty covered issues? Or do I say the screen got cracked or something? What did you guys do. The guy in the chat gave me Asurion's contact info and sent me packing.
Click to expand...
Click to collapse
Hey just received my 4g today. Basically I went to a tmobile store and showed them my phone ( front buttons unresponsive). Once the tmobile clerk called customer care to send a refurbished 3g, they informed her that I could just get a refurbished 4g. I agreed and the deal was done.
I don't think a cracked screen counts to be replaced though...since that isnt hardware failure.
However, you can let customer care guy know that your friends were offered a free upgrade to refurbished 3g's ( if it is hardware related ) Good luck!
Damnit!!!
People had mentioned having the $5 insurance thing, so I assumed since they mentioned that they were invoking an insurance replacement, not a warranty replacement.
Maybe I will try again. My wife's phone actually isn't cracked or anything, but it does have a few actual issues that I think would/should be covered under warranty.
If I try again, I will let everyone know the results. I of course never mentioned anything about anyone else getting the deal. I'm hoping it's an issue they are already aware of internally, maybe they are out of refurb Slides...
TJBunch1228 said:
Damnit!!!
People had mentioned having the $5 insurance thing, so I assumed since they mentioned that they were invoking an insurance replacement, not a warranty replacement.
Maybe I will try again. My wife's phone actually isn't cracked or anything, but it does have a few actual issues that I think would/should be covered under warranty.
If I try again, I will let everyone know the results. I of course never mentioned anything about anyone else getting the deal. I'm hoping it's an issue they are already aware of internally, maybe they are out of refurb Slides...
Click to expand...
Click to collapse
Lets hope you get one! It is quite the phone!
tri4life said:
Lets hope you get one! It is quite the phone!
Click to expand...
Click to collapse
Well that was less fruitful than I would have liked... I went through the whole process of troubleshooting and the rep indicated that she would have a replacement sent to me and said it would be a Mytouch Slide... GRRRR
Oh well, such is life.
My GF brought up something I thought I should mention. It's possible that it's region specific. Just an idea
I've been haggling them for a 4G on the basis of the lack of updates for the Slide. A rep told me last night that she didn't know if an update for the Slide would ever be released. They offered me a loyalty upgrade (not free, but not full price) everytime I called. With all of this urgency to offer the 4G to Slide customers, I think the Slide has officially been kicked to the curb by T-Mobile.
Sent from my stock froyo myTouch Slide using the XDA app
did they make you send in your old slide when they upgraded you to the 4g?
perknite said:
I think the Slide has officially been kicked to the curb by T-Mobile.
Click to expand...
Click to collapse
Sure feels that way...
zguithues said:
did they make you send in your old slide when they upgraded you to the 4g?
Click to expand...
Click to collapse
Yes. They give you 7 days to send it back.
Sent from my HTC Glacier using XDA App
Yeah, they send me the 4g and I just put the Slide it the same box and send it back, pretty painless. I'm not sure how the offer worked, I didn't haggle or whine or anything, as soon as I told him my phone wasn't working he instantly offered me the 4g. He also made it seem like it was an offer for everyone that had been going on for a little while. I'm guessing they go through quite a few refurbs since the phone is so crappy, maybe they're running low and the new stock isn't coming in for a while? They might not even make new Slides anymore.
I think its only for the black? Is that so?
Sent from my T-Mobile myTouch 3G Slide using XDA App
tangrams said:
Yeah, they send me the 4g and I just put the Slide it the same box and send it back, pretty painless. I'm not sure how the offer worked, I didn't haggle or whine or anything, as soon as I told him my phone wasn't working he instantly offered me the 4g. He also made it seem like it was an offer for everyone that had been going on for a little while. I'm guessing they go through quite a few refurbs since the phone is so crappy, maybe they're running low and the new stock isn't coming in for a while? They might not even make new Slides anymore.
Click to expand...
Click to collapse
What? Crappy... I loved my slide and It was an amazing phone.
OriginalDRag said:
I think its only for the black? Is that so?
Sent from my T-Mobile myTouch 3G Slide using XDA App
Click to expand...
Click to collapse
My slide was black and the 4g I received was black as well. They did mention that since my phone was black and I had to be given a black 4g.
perknite said:
I've been haggling them for a 4G on the basis of the lack of updates for the Slide. A rep told me last night that she didn't know if an update for the Slide would ever be released. They offered me a loyalty upgrade (not free, but not full price) everytime I called. With all of this urgency to offer the 4G to Slide customers, I think the Slide has officially been kicked to the curb by T-Mobile.
Sent from my stock froyo myTouch Slide using the XDA app
Click to expand...
Click to collapse
screw t-mobile...
as long as we have great devs to keep the slide alive and kicking, who needs t-mobile?
these big corporations are all out to make money at the end of the day. so you can't expect them to keep updating devices, because then you will never buy a new phone
gtmaster303 said:
as long as we have great devs to keep the slide alive and kicking, who needs t-mobile?
Click to expand...
Click to collapse
Well we do need a gsm network though... ;-) I do agree that the phone will be a usable option for quite awhile because there are awesome devs out there!
Sent from my T-Mobile myTouch 3G Slide using XDA App
Damn, my H key has been unresponsive every once in a while and I haven't felt like going through the return process. So after reading this I called them almost immediately.
No luck They are sending me a refurb slide. I even asked if there was any 4g upgrade offers going on and he said none that he knew of.
OP, is this the first time you returned your slide? I've had mine since launch week and this is my first time getting a replacement.
brianstk said:
OP, is this the first time you returned your slide? I've had mine since launch week and this is my first time getting a replacement.
Click to expand...
Click to collapse
I purchased mine they day they came out and last week was the first time I ever took it in and they offered the 4g upgrade.
Screens pulling away from the housing (5th replacement). No worries there quick unroot and its good to go.
What's got me puzzled is that I was told that sprints still out of evos.. new and refurbished? I'm a bit pulled on this could have something to do with what's going on in Japan?
I understand the evo/android is popular but to still be out of stock is crazy
from my phone duh
Don't the Sprint repair center carry replacements so even if they are out of stock you might still get one?
And yes, it blows me away the phone is still hard to get
CheesyNutz said:
Screens pulling away from the housing (5th replacement). No worries there quick unroot and its good to go.
What's got me puzzled is that I was told that sprints still out of evos.. new and refurbished? I'm a bit pulled on this could have something to do with what's going on in Japan?
I understand the evo/android is popular but to still be out of stock is crazy
from my phone duh
Click to expand...
Click to collapse
Damn that's crazy, almost a year and still hard to get an Evo through Sprint, I can only imagine when the 3D drops how hard it will be to get hands on one
EVO on Tapatalk
NewZJ said:
Don't the Sprint repair center carry replacements so even if they are out of stock you might still get one?
And yes, it blows me away the phone is still hard to get
Click to expand...
Click to collapse
I asked about that too and I was told no guarantee they will have parts..
from my phone duh
A nuclear fallout edition evo will fetch a good $800 on ebay.
phatmanxxl said:
A nuclear fallout edition evo will fetch a good $800 on ebay.
Click to expand...
Click to collapse
LMFAO
I wrote that guy on ebay directing him to the post here on XDA and never heard back from him, and he also ended the item
CheesyNutz said:
Screens pulling away from the housing (5th replacement). No worries there quick unroot and its good to go.
What's got me puzzled is that I was told that sprints still out of evos.. new and refurbished? I'm a bit pulled on this could have something to do with what's going on in Japan?
I understand the evo/android is popular but to still be out of stock is crazy
from my phone duh
Click to expand...
Click to collapse
Sprint or Asurion? Or both? Asurion told me 14 days when I needed a replacement but actually got it to me in about 10. When I did get the phone, it was brand new and not a refurb, which made me happy and the well worth the wait.
phatmanxxl said:
A nuclear fallout edition evo will fetch a good $800 on ebay.
Click to expand...
Click to collapse
I dont get this either. I just received a letter in the mail stating the insurance is going up $1 / month. When I need a replacement EVO I need it now. Not tomorrow. /End Rant
I'm actually going to pick up my replacement EVO today, it did take a few extra days do to back orders, but it's in now.
I had the same issue, screen pulling away, this will be my third.
It's crazy to me when I hear people having so many replacements. Are you guys really that unlucky... or are you that hard on your phones?
Sent from my Infected EVO using XDA Premium App.
rugedraw said:
Sprint or Asurion? Or both? Asurion told me 14 days when I needed a replacement but actually got it to me in about 10. When I did get the phone, it was brand new and not a refurb, which made me happy and the well worth the wait.
Click to expand...
Click to collapse
This was sprint since its not a insurance claim I went to sprint..
from my phone duh
Week ago when I thought I bricked my phone, I went into the repair center and they said it was a 2 week wait for a refurbished phone. I found that shocking.
KB112 said:
It's crazy to me when I hear people having so many replacements. Are you guys really that unlucky... or are you that hard on your phones?
Sent from my Infected EVO using XDA Premium App.
Click to expand...
Click to collapse
Man I totally agree with you m8!!!
Got my eVo 2days after launch and not one problem yet. Well at least none that were do to HTC anyway, Just user errors.
Sent From My Pocket Rocket!!!!!
KB112 said:
It's crazy to me when I hear people having so many replacements. Are you guys really that unlucky... or are you that hard on your phones?
Sent from my Infected EVO using XDA Premium App.
Click to expand...
Click to collapse
mine all started when sprint's "techs" just replaced my launch day evo ( was in mint condition no leakage nothing) since i was having 3g speed trouble .
EVERY refurb since thene i have had to have replaced for leakage screen pulling from the housing etc etc
CheesyNutz said:
mine all started when sprint's "techs" just replaced my launch day evo ( was in mint condition no leakage nothing) since i was having 3g speed trouble .
EVERY refurb since thene i have had to have replaced for leakage screen pulling from the housing etc etc
Click to expand...
Click to collapse
That just sucks. You'd think at that point they may just offer you a new one because of all your trouble.
teh roxxorz said:
That just sucks. You'd think at that point they may just offer you a new one because of all your trouble.
Click to expand...
Click to collapse
yea you would i have ask many times for a new one ( i would even take a white one at this point ) but i keep getting the run around
phatmanxxl said:
A nuclear fallout edition evo will fetch a good $800 on ebay.
Click to expand...
Click to collapse
That was genius and hilarious.
Sent from my PC36100 using XDA App
CheesyNutz said:
yea you would i have ask many times for a new one ( i would even take a white one at this point ) but i keep getting the run around
Click to expand...
Click to collapse
I don't blame ya. If it got to operation desperation, you could always try the "I'll take my service elsewhere" threat.
teh roxxorz said:
I don't blame ya. If it got to operation desperation, you could always try the "I'll take my service elsewhere" threat.
Click to expand...
Click to collapse
yea it's crossed my mind im going to jump though the hoops one more time .. if i have troubles with this one or troubles after its fixed im talking to retention's
evoman said:
I dont get this either. I just received a letter in the mail stating the insurance is going up $1 / month. When I need a replacement EVO I need it now. Not tomorrow. /End Rant
Click to expand...
Click to collapse
Nickel and dime ****
Sent from my PC36100 using XDA App
My friend has tmobile and he got two mytouch 4gs. He's in the 14day period to cancel so hes going to cancel and go to sprint. I have a my touch 4g as well. However it is a little dinged up and I was wondering if I switch one of his new phones out for mine if they will say anything when he returns it? What do u all think?
Dishonest. This is one of the reasons restocking fees are going up.
sent from my HTC Glacier
mmanjj said:
My friend has tmobile and he got two mytouch 4gs. He's in the 14day period to cancel so hes going to cancel and go to sprint. I have a my touch 4g as well. However it is a little dinged up and I was wondering if I switch one of his new phones out for mine if they will say anything when he returns it? What do u all think?
Click to expand...
Click to collapse
You're probably good to go, I don't think they would notice. If they do say something about the imei being different just tell em you had two and must've sent in the wrong one. And don't pay any attention to the people claiming it as dishonest, I see no problem whatsoever
Sent from my HTC Vision using XDA App
That's pretty abusive. Anyway it probably won't work because they'll notice the serial won't match. Never seen a return like that work without atleast swapping casings or serial/imei labels.
It is not just dishonest,it's fraud.
Sent from my GT-I9000 using XDA Premium App
I agree completely!
Well then perhaps you should notify someone that actually gives a sh*t
Sent from my shiny metal G2 w/ meXdroid V3
I'd do it...
I'm almost certain it will not work. I'm a dealer and I can tell you that we make sure all numbers on receipt, phone and original packaging match before we process the return. The phone also has to be in the same condition that you bought it in.
Sent from MyGlacier.
Wont work, when they receive it and the imei does not match they will treat it as the device not being returned at all...and your friend will get a restocking fee of about 400.00
Sent from my demonSPEED Glacier using XDA Premium App
mmanjj said:
My friend has tmobile and he got two mytouch 4gs. He's in the 14day period to cancel so hes going to cancel and go to sprint. I have a my touch 4g as well. However it is a little dinged up and I was wondering if I switch one of his new phones out for mine if they will say anything when he returns it? What do u all think?
Click to expand...
Click to collapse
That's wrong and you should be ashamed of yourself...for not doing it sooner!
Seems like getting a replacement shift is damn near impossible right now.
Will post more shortly, calling HTC corporate right now. Called CS last night, no help, called sprint last night no help.
Also found this link:
http://community.sprint.com/baw/message/382301
LOL @ Wardialing.
I ended up getting through to an HTC Conference room with a bunch of bigwigs at HTC and everyone heard that I was a dissatisfied customer.
Well the manager of Customer Service called me back and we had a very long conversation. She will be looking into why the HTC replacement phones are on backorder.
Also told her they need to make an Evo Shift 2. heheh
She'll be getting back to me soon.
Good to know. just got my replacement and am about to start the downgrade and root process.
Haha man if you convince them to make a evo shift 2, you will be praised like a God by me
Sent from my PG06100 using Tapatalk
VICODAN said:
LOL @ Wardialing.
I ended up getting through to an HTC Conference room with a bunch of bigwigs at HTC and everyone heard that I was a dissatisfied customer.
Well the manager of Customer Service called me back and we had a very long conversation. She will be looking into why the HTC replacement phones are on backorder.
Also told her they need to make an Evo Shift 2. heheh
She'll be getting back to me soon.
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Why you harassing htc so much you getting a replacement phone lol? Did you happen to mention we need a ICS upgrade?
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sparksco said:
Why you harassing htc so much you getting a replacement phone lol? Did you happen to mention we need a ICS upgrade?
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Yes I did. I'm not an idiot.
YoungCorruptionV2.0 said:
Haha man if you convince them to make a evo shift 2, you will be praised like a God by me
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I will convince HTC to make a Shift 2 if it's the last thing I do.
so did you get your shift in yet?
modmouse78 said:
so did you get your shift in yet?
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Nope. I'm about to follow up with HTC right now.
So basically what I would recommend everyone doing is reading this thread here:
http://community.sprint.com/baw/message/382301
Email [email protected] and let him know your issue. It will go to the office of the CEO of Sprint and should help speed up the process of getting your replacement.
Got my replacement, only thing I don't like about it is it is that the last one had rounded glass on the touchscreen and camera lens, it was odd but beautiful, make it feel like one of those new winmo nokia phones.
Atleast this one works though.
I heard that HTC is cutting back on manufacturing these devies, both the OG Evo and the Evo Shift. But HTC still has to consider replacement devices so they probably have cut back their production line for these devices quite a bit but still keep small sections open for manufacturing . Either way to me it sounds like more of a issue on HTC's part with the back orders and Sprint shouldn't really be blamed. But sprint should have a loaner phone policy where customers can pay a deposit or something if Sprint is worried that much about people not returning the loaner phones as they say on that link that Vicodan posted. Then you could of course get the deposit back once your new device comes in. A shift 2 with a dual core cpu would be nice though. I think HTC should consider this when planning their new devices to manufacturer.
sparksco said:
I heard that HTC is cutting back on manufacturing these devies, both the OG Evo and the Evo Shift. But HTC still has to consider replacement devices so they probably have cut back their production line for these devices quite a bit but still keep small sections open for manufacturing . Either way to me it sounds like more of a issue on HTC's part with the back orders and Sprint shouldn't really be blamed. But sprint should have a loaner phone policy where customers can pay a deposit or something if Sprint is worried that much about people not returning the loaner phones as they say on that link that Vicodan posted. Then you could of course get the deposit back once your new device comes in. A shift 2 with a dual core cpu would be nice though. I think HTC should consider this when planning their new devices to manufacturer.
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It's more like Sprint clears out inventory of replacement shifts, 500 shifts break and they order 500 more and you get your replacement. It's a really weird system but it makes sense, they buy in bulk. That is the understanding that I have and can share publicly without getting into too much confidential detail but HTC heard my concerns loud and clear, I promise you that.
Every concern everyone has voiced on this forum has been voiced including my own.
I would just say patience is a virtue guys.
VICODAN said:
It's more like Sprint clears out inventory of replacement shifts, 500 shifts break and they order 500 more and you get your replacement. It's a really weird system but it makes sense, they buy in bulk. That is the understanding that I have and can share publicly without getting into too much confidential detail but HTC heard my concerns loud and clear, I promise you that.
Every concern everyone has voiced on this forum has been voiced including my own.
I would just say patience is a virtue guys.
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You sound just like the guys from Sprint...
sparksco said:
You sound just like the guys from Sprint...
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Actually HTC told me that....
Either way it's no excuse for making some of these people go two months without a phone.
sparksco said:
Either way it's no excuse for making some of these people go two months without a phone.
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+1... Sprint and/or HTC know how dependent people are on their mobile devices, because they and modern technology have made us that dependent... To solve the non return issue of loaners, a simple $300 charge on bill when loaner is accepted by customer and $300 credit on the bill when loaner is returned, all guaranteed by a basic agreement signed by sprint and the customer. I didn't even go to business school and that makes sense to me...
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I recently replaced my phone beginning of January because the screen went out and it wouldn't react to touch anymore. But anyways I was one of the lucky ones who got a replacement in a week...I hope you don't have to wait too long though!