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Hey guys,
I'm new to the website, new to android but loving it so far.
I would really appreciate any opinions here. My girlfriend and I both bought our phones about a month ago. Mine has the tmobile extended warrenty (which is not something I would usually get, but it's a new phone plan and I can cancel so I said yes for now) hers does not. Well of course (I saw it coming) she dropped her phone and has a terrible crack down the screen.
I was wondering if anyone has an opinions on what I should do
Are there any good screen replacement sites anyone has tried that are trust worthy? Or would a better option be purchasing the screen myself and trying to install it (not sure how difficult something like this would be but wouldn't mind the challenge if it is a viable option)
Last thing I was thinking was just filing a lost phone claim for my phone and paying the deductible which is $130 dollars.
Anyway any help would be awesome, thanks.
Sent from my HTC Glacier using XDA App
I used to work for HTC based here in Houston, TX.
We repaired and refurbished all HTC phones for ATT, Tmo and so on and so forth.
It's not easily done at home. Especially with phones that had touch screens.
Torque screwdrivers to get the right tightness, air compressors to clear dust from the screen and other tools needed to separate parts of the phone without damaging them.
In my opinion, and it's not a professional one,claim the lost and pay the 130.
It's easier than going through all the trouble.
And from the only site I came across, they sold digitizers/lcd for 99.99 I believe.
I don't remember the site though. I've already deleted the bookmark.
Hope this helps.
But if you claim a lost phone can't they find out that you're lying because they can see that your sim is still in that phone?
ArcticWolf91 said:
But if you claim a lost phone can't they find out that you're lying because they can see that your sim is still in that phone?
Click to expand...
Click to collapse
You'd have to call Tmo and freeze your SIM, which means you'd need a new one.
You can talk yourself out of having to pay for a new sim card. (Trust me.)
They can even make a note of it and you can pick it up at a Tmo corporate retail store.
But you would have to take the new phone for yourself and the old one for your girl.
Just better played that way.
nguyendqh said:
You'd have to call Tmo and freeze your SIM, which means you'd need a new one.
You can talk yourself out of having to pay for a new sim card. (Trust me.)
They can even make a note of it and you can pick it up at a Tmo corporate retail store.
But you would have to take the new phone for yourself and the old one for your girl.
Just better played that way.
Click to expand...
Click to collapse
and what if they freeze it based of the IMEI which isn't on your sim... then you would pay 130 for nothing...
You would need to really lose your phone. Asurion isn't dumb and they will prosecute for fraud. Just an fyi if you do start using the same phone again that was lost its gonna be bad.
Sent from my HTC Glacier using XDA App
nguyendqh said:
I used to work for HTC based here in Houston, TX.
We repaired and refurbished all HTC phones for ATT, Tmo and so on and so forth.
It's not easily done at home. Especially with phones that had touch screens.
Torque screwdrivers to get the right tightness, air compressors to clear dust from the screen and other tools needed to separate parts of the phone without damaging them.
In my opinion, and it's not a professional one,claim the lost and pay the 130.
It's easier than going through all the trouble.
And from the only site I came across, they sold digitizers/lcd for 99.99 I believe.
I don't remember the site though. I've already deleted the bookmark.
Hope this helps.
Click to expand...
Click to collapse
Thanks for the replys so far, how about sites like upicom.com
Has anyone had any experience with something similar?
I think that claiming my phone lost would be too risky.
Sent from my HTC Glacier using XDA App
Sent from my HTC Glacier using XDA App
slhpss said:
and what if they freeze it based of the IMEI which isn't on your sim... then you would pay 130 for nothing...
Click to expand...
Click to collapse
They can't freeze a phone, it doesn't belong to them. The SIM is a different story.
You're suggesting something that doesn't make sense.
But anyway. An opinion was asked for and I gave it.
Sorry if this is causing some drama.
Good luck.
nguyendqh said:
They can't freeze a phone, it doesn't belong to them. The SIM is a different story.
You're suggesting something that doesn't make sense.
But anyway. An opinion was asked for and I gave it.
Sorry if this is causing some drama.
Good luck.
Click to expand...
Click to collapse
You aren't causing any drama
I would like it hear from as many people as possible, obviously the final decision is mine to make.
I had a couple iphones before this mytouch, caseless and had no problems bc I took care of it. She didnt make is past the third week...
Sent from my HTC Glacier using XDA App
That sucks man.
I was just out at Upicom to look at some iphones for my wife.
The guy I talked to out there seemed really knowledgeable.
I'd say give them a try. Via their website it says they fix the MT4G LCD for 130.
Good luck.
IMHO
i would just call tmobile, tell them your phone fell and has a cracked screen.
use your warranty for your gf phone, and ship back the cracked one once you receive the replacement. No fraud, and your on the clear.
Don't do asurion. The deductible is 130 yes but they also have too approve your claim. And you have to pay an extra 50 if your claim gets processed
Sent from my HTC Glacier using XDA App
You don't pay extra for the claim its 130 regardless
Sent from my HTC Glacier using XDA App
hawaiian.monzta said:
Don't do asurion. The deductible is 130 yes but they also have too approve your claim. And you have to pay an extra 50 if your claim gets processed
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Huh? No you don't.
Well my Slide crapped out on me for the second time, and since I pay the $5/month protection I called t-mobile to get my free one. Catching me completely offguard, the representative said t-mobile was having a limited time offer and I could upgrade to a mytouch 4g for free, or get a refurbished slide if i wanted. Well of course I took him up for the free 4g phone. Why would t-mobile ever do this if they still have refurbished Slides? I'll take it though
Seriously? What tips/talking points did you use, that might help the rest of us get a similar result?
Sent from my HTC Glacier using XDA App
tangrams said:
Well my Slide crapped out on me for the second time, and since I pay the $5/month protection I called t-mobile to get my free one. Catching me completely offguard, the representative said t-mobile was having a limited time offer and I could upgrade to a mytouch 4g for free, or get a refurbished slide if i wanted. Well of course I took him up for the free 4g phone. Why would t-mobile ever do this if they still have refurbished Slides? I'll take it though
Click to expand...
Click to collapse
Similar story here except I don't pay for the extra t-mobile protection. My slide has a hardware issue so the store offered me a refurbished slide or I could pay for a MyTouch 4g for 250$. I denied and told them to just send me a refurbished slide. 5 mins into the call and the T-mobile lady helping me out tells me that they are just going to send me a refurbished 4g. I told her that is great and I hope shes not pulling my leg! She look shocked and said "nope!". I called T-mobile the next day to confirm and sure enough a 4g is on its way to me.
Well I am in a chat right now, will see if I can make that happen. My wife has a Slide and would LOVE a MT4G.
EDIT: Ok I need some help. Do I only mention warranty covered issues? Or do I say the screen got cracked or something? What did you guys do. The guy in the chat gave me Asurion's contact info and sent me packing.
TJBunch1228 said:
Well I am in a chat right now, will see if I can make that happen. My wife has a Slide and would LOVE a MT4G.
EDIT: Ok I need some help. Do I only mention warranty covered issues? Or do I say the screen got cracked or something? What did you guys do. The guy in the chat gave me Asurion's contact info and sent me packing.
Click to expand...
Click to collapse
Hey just received my 4g today. Basically I went to a tmobile store and showed them my phone ( front buttons unresponsive). Once the tmobile clerk called customer care to send a refurbished 3g, they informed her that I could just get a refurbished 4g. I agreed and the deal was done.
I don't think a cracked screen counts to be replaced though...since that isnt hardware failure.
However, you can let customer care guy know that your friends were offered a free upgrade to refurbished 3g's ( if it is hardware related ) Good luck!
Damnit!!!
People had mentioned having the $5 insurance thing, so I assumed since they mentioned that they were invoking an insurance replacement, not a warranty replacement.
Maybe I will try again. My wife's phone actually isn't cracked or anything, but it does have a few actual issues that I think would/should be covered under warranty.
If I try again, I will let everyone know the results. I of course never mentioned anything about anyone else getting the deal. I'm hoping it's an issue they are already aware of internally, maybe they are out of refurb Slides...
TJBunch1228 said:
Damnit!!!
People had mentioned having the $5 insurance thing, so I assumed since they mentioned that they were invoking an insurance replacement, not a warranty replacement.
Maybe I will try again. My wife's phone actually isn't cracked or anything, but it does have a few actual issues that I think would/should be covered under warranty.
If I try again, I will let everyone know the results. I of course never mentioned anything about anyone else getting the deal. I'm hoping it's an issue they are already aware of internally, maybe they are out of refurb Slides...
Click to expand...
Click to collapse
Lets hope you get one! It is quite the phone!
tri4life said:
Lets hope you get one! It is quite the phone!
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Click to collapse
Well that was less fruitful than I would have liked... I went through the whole process of troubleshooting and the rep indicated that she would have a replacement sent to me and said it would be a Mytouch Slide... GRRRR
Oh well, such is life.
My GF brought up something I thought I should mention. It's possible that it's region specific. Just an idea
I've been haggling them for a 4G on the basis of the lack of updates for the Slide. A rep told me last night that she didn't know if an update for the Slide would ever be released. They offered me a loyalty upgrade (not free, but not full price) everytime I called. With all of this urgency to offer the 4G to Slide customers, I think the Slide has officially been kicked to the curb by T-Mobile.
Sent from my stock froyo myTouch Slide using the XDA app
did they make you send in your old slide when they upgraded you to the 4g?
perknite said:
I think the Slide has officially been kicked to the curb by T-Mobile.
Click to expand...
Click to collapse
Sure feels that way...
zguithues said:
did they make you send in your old slide when they upgraded you to the 4g?
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Click to collapse
Yes. They give you 7 days to send it back.
Sent from my HTC Glacier using XDA App
Yeah, they send me the 4g and I just put the Slide it the same box and send it back, pretty painless. I'm not sure how the offer worked, I didn't haggle or whine or anything, as soon as I told him my phone wasn't working he instantly offered me the 4g. He also made it seem like it was an offer for everyone that had been going on for a little while. I'm guessing they go through quite a few refurbs since the phone is so crappy, maybe they're running low and the new stock isn't coming in for a while? They might not even make new Slides anymore.
I think its only for the black? Is that so?
Sent from my T-Mobile myTouch 3G Slide using XDA App
tangrams said:
Yeah, they send me the 4g and I just put the Slide it the same box and send it back, pretty painless. I'm not sure how the offer worked, I didn't haggle or whine or anything, as soon as I told him my phone wasn't working he instantly offered me the 4g. He also made it seem like it was an offer for everyone that had been going on for a little while. I'm guessing they go through quite a few refurbs since the phone is so crappy, maybe they're running low and the new stock isn't coming in for a while? They might not even make new Slides anymore.
Click to expand...
Click to collapse
What? Crappy... I loved my slide and It was an amazing phone.
OriginalDRag said:
I think its only for the black? Is that so?
Sent from my T-Mobile myTouch 3G Slide using XDA App
Click to expand...
Click to collapse
My slide was black and the 4g I received was black as well. They did mention that since my phone was black and I had to be given a black 4g.
perknite said:
I've been haggling them for a 4G on the basis of the lack of updates for the Slide. A rep told me last night that she didn't know if an update for the Slide would ever be released. They offered me a loyalty upgrade (not free, but not full price) everytime I called. With all of this urgency to offer the 4G to Slide customers, I think the Slide has officially been kicked to the curb by T-Mobile.
Sent from my stock froyo myTouch Slide using the XDA app
Click to expand...
Click to collapse
screw t-mobile...
as long as we have great devs to keep the slide alive and kicking, who needs t-mobile?
these big corporations are all out to make money at the end of the day. so you can't expect them to keep updating devices, because then you will never buy a new phone
gtmaster303 said:
as long as we have great devs to keep the slide alive and kicking, who needs t-mobile?
Click to expand...
Click to collapse
Well we do need a gsm network though... ;-) I do agree that the phone will be a usable option for quite awhile because there are awesome devs out there!
Sent from my T-Mobile myTouch 3G Slide using XDA App
Damn, my H key has been unresponsive every once in a while and I haven't felt like going through the return process. So after reading this I called them almost immediately.
No luck They are sending me a refurb slide. I even asked if there was any 4g upgrade offers going on and he said none that he knew of.
OP, is this the first time you returned your slide? I've had mine since launch week and this is my first time getting a replacement.
brianstk said:
OP, is this the first time you returned your slide? I've had mine since launch week and this is my first time getting a replacement.
Click to expand...
Click to collapse
I purchased mine they day they came out and last week was the first time I ever took it in and they offered the 4g upgrade.
So I got my first shift on launch day. I was so excited to get away from my Moment. I got it from best buy and got the Black tie protection. I thought I got black tie in conjunction with the sprint insurance. Less than a month later, I drop the phone in the sink and take it to BB. They send it off to their repair ctr and I'm stuck with the Moment for 3 weeks before I get a new Shift. 3 weeks is a long time to wait for a phone, so I cancel the best buy insurance (thinking I still had sprint's.)
Then less than a month later, my down volume rocker stops working and i take the phone to the sprint store. Turns out, best buy canceled the sprint insurance and so not only do they not repair/replace the phone, they take pictures of the broken solder points on the volume rocker, circle them, and show me exactly where the hardware defect is that they wont fix! So I call Assurion pissed about this and get my insurance reinstated.
A couple weeks later, I take my phone to another sprint repair center and they tell me that my phone has been added to a "Do not repair" list and that they cant do anything about it. Furious again about this situation, I call sprint and they give me some crap about how the insurance didnt start til after the phone was placed on the list, so they cant fix the phone.
So I gave up. I cancelled the insurance again and just used the phone on vibrate all the time. Well, last week, my screen shattered and I was just gonna buy a new screen and fix it and the broken solder on the motherboard at one time. they wont fix it anyway right? But then my fiance suggested that I call sprint and complain again.
Well I did, and this time told them that as soon as the Nexus Prime came out, I would be leaving sprint (to whom I have been a loyal customer since 2001) for verizon and now all of a sudden, they're apologizing for the way they treated me. The rep said that they cant fix the shift because it was on the Do-not-repair list, but he could give me a brand new Epic Touch for $30 and I was still eligible for my upgrade in January.
Moral of the story is, Buy a case for your phone.
Either way you look at it, its time for an upgrade... Go with what makes you happy pal,, best of luck to you
Sent from my PG86100 using Tapatalk
30$ for an SGS II...good job.
shift 4 lyfe. you'll miss the hw kb.
Eh I jumped to the photon and don't miss the hw keyboard and this is my first phone without a keyboard. Can't beat a et4g for 30 bucks
Sent from my MB855 using XDA App
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Lmfao. Thats hilarious but still ****ty. xD
Sent by breaking the sound barrier
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Omg that hella sucks balls. They gave me that phone at bestbuy for a loaner while they tried to fix my hero. Then the refurb hero came in and it was stuck to a bad esn so they gave me a new shift. That sammy inter sucked worse then my hero ever did. I dont see any way in hell bb or sprint could send you an inny for a shift! This phone rocks way more socks. If you "paid" $30 bones for that i would raise hell worse then a nercomancer! Hope all ends and pays off for you and you took names and employee numbers!
Sent from my PG06100 using Tapatalk
androiddummy said:
Moral of the story is, don't buy extended warranties from retailers for anything because they are a huge ripoff.
Click to expand...
Click to collapse
There. I fixed it for you.
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Call Sprint raise Hell, and the mention the "V" word. They hate hearing that. Seems like once you mention Verizon, it changes their attitude. Well at least that's my experience .
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Damn....I'm sorry. Call sprint, tell them you want to cancel and they"ll send you to 'rententions' (or they used to anyway, coulda changed in the past few years) and raise hell. You can prob squeeze out some major concessions if you mention verizon a few times
Sent from my PG06100 using XDA App
androiddummy said:
UPDATE: so the phone arrived yesterday, I opened the box to find a samsung intercept..... I'm cancelling sprint when the nexus prime comes out.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Well now we know why it was only $30 . sorry though thats horrible. my mother has the intercept and if she didn't need a phone i'd chunk it out the windows, skip it like a rock in the pond, and see if it would work as a speed bump for cars.
It's possibly the worst phone sprint carries "not to discourage the fun times you'll have with it"
but I would call sprint and (like everyone else said) raise hell as much as you can. hopefully you did take notes and kept track of this. and like prboy said make sure you mention Verizon that'll get em to do something.
I feel for ya, me and that phone hate each other, and even the custom roms and kernels don't help that much.
So I did an insurance clsim on my g2 and they told me it was on back order and didn't know when they would have it. So needing a phone I just went and picked up the g2x. Then the next day the g2 shows up at my house. So now I have a new g2 that I need to sell. But I had to pay 130 for the claim so I need to sell it for atleast that preferrably more. A local phone store offered me 165 for it but I thot I should see if one of my fellow xda members wanted it first. If your interested send me an offer either in the post or pm me. Thanks guys, later
Sent from my LG-P999 using XDA App
It's refurbished, not new.
they don't send new as an insurance replacement. sry
aj_2423 said:
So I did an insurance clsim on my g2 and they told me it was on back order and didn't know when they would have it. So needing a phone I just went and picked up the g2x. Then the next day the g2 shows up at my house. So now I have a new g2 that I need to sell. But I had to pay 130 for the claim so I need to sell it for atleast that preferrably more. A local phone store offered me 165 for it but I thot I should see if one of my fellow xda members wanted it first. If your interested send me an offer either in the post or pm me. Thanks guys, later
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Definetly a refurb, but id be interested if the price was right
Sent from my HTC Vision using xda premium
I dunno, I'm pretty sure mine was brand new from a warranty replacement from Tmobile. It came with android 2.2 still on it and if it is a refurb they did such a good job I can't tell. Also, they told me, "We'll send you a new or like new device", so isn't it possible to get a brand new one from leftover stock?
Sent from my Bulletproof G2
PaganAng3l said:
I dunno, I'm pretty sure mine was brand new from a warranty replacement from Tmobile. It came with android 2.2 still on it and if it is a refurb they did such a good job I can't tell. Also, they told me, "We'll send you a new or like new device", so isn't it possible to get a brand new one from leftover stock?
Sent from my Bulletproof G2
Click to expand...
Click to collapse
It is possible, but i was under the impression tmo no longer stocked new g2's and obly had refurbs for replacements.
On a side note which band differs between the dz and g2?
Sent from my HTC Vision using xda premium
I really dnt feel like typing the story from my fone unless u want me to lol but.wat I actually did was a warranty exchange but paid for it so maybe it is new. Confusing I kno, lol will explain if u want. But ne one interested let me no
Sent from my LG-P999 using XDA App
aj_2423 said:
I really dnt feel like typing the story from my fone unless u want me to lol but.wat I actually did was a warranty exchange but paid for it so maybe it is new. Confusing I kno, lol will explain if u want. But ne one interested let me no
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
It is called a deductible. You pay it when you file a claim with any insurance (auto, homeowners, mobile)
Sent from my HTC Vision using XDA App
ptesmoke said:
It is possible, but i was under the impression tmo no longer stocked new g2's and obly had refurbs for replacements.
On a side note which band differs between the dz and g2?
Sent from my HTC Vision using xda premium
Click to expand...
Click to collapse
I see, well maybe they have a stock of new ones they never sold or possibly it is a refurb and they put 2.2 on it assuming you'll update it after powering up. Either way I couldn't tell the difference, it's a flawless refurb if that is in fact what it is.
I'm not 100% that all DZ's have the same radio but one from Roger's Canada will work on AT&T 3G, not sure about HSPA+ though and the G2 functions on TMo. Vague answer I know, but it's all I have right now.
Sent from my Bulletproof G2
I know they differ, the dz up here is from bell, tho most of us dz users up north are with rogers thank god for the sim unlock
Im just wondering if i bought buddies g2 what wouldnt work on rogers....prolly 3g+
Sent from my HTC Vision using xda premium
ptesmoke said:
I know they differ, the dz up here is from bell, tho most of us dz users up north are with rogers thank god for the sim unlock
Im just wondering if i bought buddies g2 what wouldnt work on rogers....prolly 3g+
Sent from my HTC Vision using xda premium
Click to expand...
Click to collapse
Yeah it would most likely get edge only. That's what happens if you put a G2 on AT&T so I would expect similar results if you put one on Rogers
Sent from my Bulletproof G2
the difference between the rogers/bell DZ and the tmo G2 is the 3G band it supports. the tmo version only supports tmo's 3g bands (2 bands, 1 for up and 1 for down) while the rogers/bell support 3 (i think), one of which is compatible with AT&T's 3G band.
that and the G2 does not have Sense while the DZ comes with sense 2.1
i think that's about all the real differences between them.
Sounds like this would be a great 3G device for anyone in Canada on wind or Mobilicity (it is really hard to find a good android with a keyboard in Canada that works with Mobilicity and Wind).....I'm getting 3G data with my T-Mobile G2 on Mobilicity.
G1ForFun said:
It is called a deductible. You pay it when you file a claim with any insurance (auto, homeowners, mobile)
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
no because i didnt do an insurance claim.. i did a warranty echange through tmobile, but paid for it. i actually think i found a way to get a new fone cheaper than paying the $130. see if u call t-mo and tell them something is wrong with ur fone and u want to do a warranty exchange, they send u a new device (or refurb or w.e they send.) u send ur old one back and if they determine that it was something u did to the phone, they only charge u $105 to ur account. now u got a new phone for $30 dollers cheaper than insurance. well it seems my forum has stranded away from its origin. is anyone interested in this phone or jus determining whether its new or refurbed. lol
Id be interested in buying it off you depending on how much more than 130 you want..I'm still using a g1 and would love to upgrade to this phone as I've wanted to for a while
Dudes rockin a G1, sell it to him for the price of shipping, its only fair! everyone deserves a G2!
Sent from my HTC Vision using xda premium
oneoseven said:
Id be interested in buying it off you depending on how much more than 130 you want...
Click to expand...
Click to collapse
Make me an offer im open to negotiate. Also have to consider shipping costs, where r u located
Sent from my HTC_Amaze_4G using XDA App
All i can say sell it to the store if no one want to give you 165 and up .
if you get no love here, put it on ebay, my brand new sealed G2 cost me $325 to my door last month! - and that is a typical amount they bring there.
I'd buy it for my girlfriend but I already spend WAY too much money on women!
SOLD IT GUYS THANX
Sent from my HTC_Amaze_4G using XDA App
Going to Sprint this morning to return my EVO LTE for the gs3 on day 11 of my 14 days. Never actually returned a phone before so let's hope this goes as planned.
Sent from my EVO using xda app-developers app
Good luck I have the HOX what don't you like about the evo?
Sent from my HTC One X using xda app-developers app
Non removable battery and after a while sense just gets old. Kinda strange because I loved sense on my HTC Sensation.
Sent from my EVO using xda app-developers app
You just want this beast of a phone! Lol just tell the truth. I
Sent from my SGH-T999 using xda premium
I asked them friday if I could get the EvoLTE then change to the GS3 and said no, the first batch will be for people buying the phone and the second batch could be for phone swaps. Needless to say, Im going to a store also and buying the phone today.
This is why I went to bb for the 30 day return period. I don't like the evolte myself and can't wait for 2 more hours to have the gs3 woohoo
jbadboy2007 said:
This is why I went to bb for the 30 day return period. I don't like the evolte myself and can't wait for 2 more hours to have the gs3 woohoo
Click to expand...
Click to collapse
Ugh I hope they don't bs me, or I hope I can at least demand my money back and walk right across the street to T-Mobile.
Sent from my EVO using xda app-developers app
The stupid thing is the policy states you can exchange the phone, but the employee who originally sold it to you will get dinged for the exchange (even though you are going still have a phone). Also, some stores have an in-this-store-only policy to only allow new sales with contract (you know - the ones that they make commission on) for the first run of phones so they reserve the inventory to those that make them money.
Sprint doesn't like these type of exchanges because they now have to make a $550 phone into a refurbished phone, losing the subsidy for it (whether it's done in BB or corporate stores) and because of how much it affects the salesperson's overall numbers, it's become a huge deal just to take advantage of the policy.
Best advice: Don't be a crybaby about policy, stay cool and keep calm. If you start getting mad or demanding your money back, you're going to have a bad time. Bring all the crap that came with the evo (box, manual, charger and cable) and if you buy accessories from them for the GSIII, it might help sway their decision.
monkeyracer said:
The stupid thing is the policy states you can exchange the phone, but the employee who originally sold it to you will get dinged for the exchange (even though you are going still have a phone). Also, some stores have an in-this-store-only policy to only allow new sales with contract (you know - the ones that they make commission on) for the first run of phones so they reserve the inventory to those that make them money.
Sprint doesn't like these type of exchanges because they now have to make a $550 phone into a refurbished phone, losing the subsidy for it (whether it's done in BB or corporate stores) and because of how much it affects the salesperson's overall numbers, it's become a huge deal just to take advantage of the policy.
Best advice: Don't be a crybaby about policy, stay cool and keep calm. If you start getting mad or demanding your money back, you're going to have a bad time. Bring all the crap that came with the evo (box, manual, charger and cable) and if you buy accessories from them for the GSIII, it might help sway their decision.
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Yeah just when you get there lied that you are a new activation, I can't believe I had to say that at tmobile store to exchnaged my one s, I just told them if they didn't have it I just wanted a refund, and somehow they had the phone
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I'm already at Sprint waiting! 45 more minutes!!! Can't wait to gett that beast!!! This EVO LTE isn't bad at all but to me its just NOT the SGS3!!
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jgalan14 said:
Yeah just when you get there lied that you are a new activation, I can't believe I had to say that at tmobile store to exchnaged my one s, I just told them if they didn't have it I just wanted a refund, and somehow they had the phone
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Yea I'm hoping me asking for a refund will sway their mind, some way some how I plan on going home with a gs3 :banghead:
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I can't stand dealing with Sprint... AT&T has always been great to deal with...
That's ok I did the same thing and just picked many gs3 up today
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Well back from the sprint store disappointed,I was greeted with 'we can't do exchanges until tomorrow" ...so I came close to asking for a refund and going to T-Mobile...but my nosey gf convinced me to wait until tomorrow. On a positive note, I actually got to play with it for a while and man does it blow away the EVO lte ....And I'm definitely getting the white, the blue just didn't appeal to me.
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I was told that they couldnt sell it because first batch was only for new lines or upgrades... I called account management and they told me they couldnt do that, so they talked to the employee who then called the store manager who allowed the guy to sell me the phone... yup, Im another proud owner of a Galaxy S III phone.
Now a proud owner of a white gs3 ...Took only 10mins, got to say the sprint rep was very easy going and didn't make it difficult. Loving the phone so far, I think I'm so use to Samsung phones now and that was probably why I couldn't appreciate the Evo lte
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Iphony89 said:
Now a proud owner of a white gs3 ...Took only 10mins, got to say the sprint rep was very easy going and didn't make it difficult. Loving the phone so far, I think I'm so use to Samsung phones now and that was probably why I couldn't appreciate the Evo lte
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Congrats I'm going to try and pick one up (when my local AT&T store gets one if they do) soon!
Iphony89 said:
Now a proud owner of a white gs3 ...Took only 10mins, got to say the sprint rep was very easy going and didn't make it difficult. Loving the phone so far, I think I'm so use to Samsung phones now and that was probably why I couldn't appreciate the Evo lte
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Welcome friend! Glad everything worked out for you. Enjoy it! I love mine.
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