The Evo Shift replacement phones are on backorder thread - EVO Shift 4G General

Seems like getting a replacement shift is damn near impossible right now.
Will post more shortly, calling HTC corporate right now. Called CS last night, no help, called sprint last night no help.
Also found this link:
http://community.sprint.com/baw/message/382301

LOL @ Wardialing.
I ended up getting through to an HTC Conference room with a bunch of bigwigs at HTC and everyone heard that I was a dissatisfied customer.
Well the manager of Customer Service called me back and we had a very long conversation. She will be looking into why the HTC replacement phones are on backorder.
Also told her they need to make an Evo Shift 2. heheh
She'll be getting back to me soon.

Good to know. just got my replacement and am about to start the downgrade and root process.

Haha man if you convince them to make a evo shift 2, you will be praised like a God by me
Sent from my PG06100 using Tapatalk

VICODAN said:
LOL @ Wardialing.
I ended up getting through to an HTC Conference room with a bunch of bigwigs at HTC and everyone heard that I was a dissatisfied customer.
Well the manager of Customer Service called me back and we had a very long conversation. She will be looking into why the HTC replacement phones are on backorder.
Also told her they need to make an Evo Shift 2. heheh
She'll be getting back to me soon.
Click to expand...
Click to collapse
Why you harassing htc so much you getting a replacement phone lol? Did you happen to mention we need a ICS upgrade?
Sent from my PG06100 using xda premium

sparksco said:
Why you harassing htc so much you getting a replacement phone lol? Did you happen to mention we need a ICS upgrade?
Sent from my PG06100 using xda premium
Click to expand...
Click to collapse
Yes I did. I'm not an idiot.

YoungCorruptionV2.0 said:
Haha man if you convince them to make a evo shift 2, you will be praised like a God by me
Sent from my PG06100 using Tapatalk
Click to expand...
Click to collapse
I will convince HTC to make a Shift 2 if it's the last thing I do.

so did you get your shift in yet?

modmouse78 said:
so did you get your shift in yet?
Click to expand...
Click to collapse
Nope. I'm about to follow up with HTC right now.

So basically what I would recommend everyone doing is reading this thread here:
http://community.sprint.com/baw/message/382301
Email [email protected] and let him know your issue. It will go to the office of the CEO of Sprint and should help speed up the process of getting your replacement.

Got my replacement, only thing I don't like about it is it is that the last one had rounded glass on the touchscreen and camera lens, it was odd but beautiful, make it feel like one of those new winmo nokia phones.
Atleast this one works though.

I heard that HTC is cutting back on manufacturing these devies, both the OG Evo and the Evo Shift. But HTC still has to consider replacement devices so they probably have cut back their production line for these devices quite a bit but still keep small sections open for manufacturing . Either way to me it sounds like more of a issue on HTC's part with the back orders and Sprint shouldn't really be blamed. But sprint should have a loaner phone policy where customers can pay a deposit or something if Sprint is worried that much about people not returning the loaner phones as they say on that link that Vicodan posted. Then you could of course get the deposit back once your new device comes in. A shift 2 with a dual core cpu would be nice though. I think HTC should consider this when planning their new devices to manufacturer.

sparksco said:
I heard that HTC is cutting back on manufacturing these devies, both the OG Evo and the Evo Shift. But HTC still has to consider replacement devices so they probably have cut back their production line for these devices quite a bit but still keep small sections open for manufacturing . Either way to me it sounds like more of a issue on HTC's part with the back orders and Sprint shouldn't really be blamed. But sprint should have a loaner phone policy where customers can pay a deposit or something if Sprint is worried that much about people not returning the loaner phones as they say on that link that Vicodan posted. Then you could of course get the deposit back once your new device comes in. A shift 2 with a dual core cpu would be nice though. I think HTC should consider this when planning their new devices to manufacturer.
Click to expand...
Click to collapse
It's more like Sprint clears out inventory of replacement shifts, 500 shifts break and they order 500 more and you get your replacement. It's a really weird system but it makes sense, they buy in bulk. That is the understanding that I have and can share publicly without getting into too much confidential detail but HTC heard my concerns loud and clear, I promise you that.
Every concern everyone has voiced on this forum has been voiced including my own.
I would just say patience is a virtue guys.

VICODAN said:
It's more like Sprint clears out inventory of replacement shifts, 500 shifts break and they order 500 more and you get your replacement. It's a really weird system but it makes sense, they buy in bulk. That is the understanding that I have and can share publicly without getting into too much confidential detail but HTC heard my concerns loud and clear, I promise you that.
Every concern everyone has voiced on this forum has been voiced including my own.
I would just say patience is a virtue guys.
Click to expand...
Click to collapse
You sound just like the guys from Sprint...

sparksco said:
You sound just like the guys from Sprint...
Click to expand...
Click to collapse
Actually HTC told me that....

Either way it's no excuse for making some of these people go two months without a phone.

sparksco said:
Either way it's no excuse for making some of these people go two months without a phone.
Click to expand...
Click to collapse
+1... Sprint and/or HTC know how dependent people are on their mobile devices, because they and modern technology have made us that dependent... To solve the non return issue of loaners, a simple $300 charge on bill when loaner is accepted by customer and $300 credit on the bill when loaner is returned, all guaranteed by a basic agreement signed by sprint and the customer. I didn't even go to business school and that makes sense to me...
Sent from my PG06100 using Tapatalk

I recently replaced my phone beginning of January because the screen went out and it wouldn't react to touch anymore. But anyways I was one of the lucky ones who got a replacement in a week...I hope you don't have to wait too long though!

Related

Upgrade eligible form March lost

So, whoever it was on this site claiming to work for Sprint is likely full of it.
He assured people over and over that if your upgrade was before April 1st that you would NOT lose it.
I had an upgrade in March (save 150$). I lost it. All I have now is save 75$ or save 150$ in 273 more days.
Now that T-Mobile is going away, Sprint will likely do more stuff like this.
I bought my evo last year the day it was releqsed (i think june 4th)on contract and it shows Im eligible for the full $150
Sent from my Xoom using Tapatalk
i was eligible for an 150$ upgrade in feb, now it shows 75$ and and 150$ in january...i am confused and hope that this asking for a reset thing will work...if not i may leave for T-Mobile when it gets the HTC Pyramid..same as Evo3D just no 3D...
Don't worry buddy all these wireless providers are starting to do shady sh!t like that its pretty sad. When I start my own wireless company called "diggler mobile" ill let you switch your numbers over; My slogan will be "come to the darkside, we have LTE"
On topic though, why would you listen to someone over a forum(not bashing dirtyshroomz ^_^) but wouldn't it have been smarter to call care, or chat with a Rep in store?; people sometimes carry different info man so you really can't point the finger at anyone.
Sent from my PC36100 using XDA Premium App
People new this was coming so why are they *****ing?
from my phone duh
CheesyNutz said:
People new this was coming so why are they *****ing?
from my phone duh
Click to expand...
Click to collapse
I got some bad information from someone in a forum. It is obviously a lesson learned. Dirtyshrooms claimed to be a rep and I believed him.. so what. I won't make that mistake again.
So, why are you *****ing about me *****ing anyway?
I was looking at the HTC 3d, but definitely not now. It may be all the better since HTC is locking that crap down anyway =\
T-Mobile is soon to be AT&T so I highly doubt there will be anything there for me... although I am checking into it right now.
lost mine too, I only 120 days out from my contract being done anyways. I bought evo full price and plan to do so with the nexus s, and sell my evo for +150 plus should be like upgrade price anyways.
On a side note I remember reading that android would lower the prices of phones since OEM's would not have to hire software engineers to make their own or license from MS. So when is that going to happen
This statement is no intention of *****ing or trolling
Batman58 said:
Why are you *****ing about me *****ing.
Click to expand...
Click to collapse
asking question =/= *****ing
BrianDigital said:
lost mine too, I only 120 days out from my contract being done anyways. I bought evo full price and plan to do so with the nexus s, and sell my evo for +150 plus should be like upgrade price anyways.
On a side note I remember reading that android would lower the prices of phones since OEM's would not have to hire software engineers to make their own or license from MS. So when is that going to happen
This statement is no intention of *****ing or trolling
Click to expand...
Click to collapse
I was strongly considering the Nexus S myself. I can't pay full price right now tho. I might be able to by the summer.. but the Nexus S will be even more older news than it is now =9
cnstarz said:
asking question =/= *****ing
Click to expand...
Click to collapse
Seriously guys, if you aren't talking about anything, GTFO
Nobody cares if you agree or not.
Batman58 said:
Seriously guys, if you aren't talking about anything, GTFO
Nobody cares if you agree or not.
Click to expand...
Click to collapse
for instance, your post.
Are you done now? Good
What is this reset I read about? Are people just calling and asking for a reset or is there some kind of deal involved?
CheesyNutz said:
People new this was coming so why are they *****ing?
from my phone duh
Click to expand...
Click to collapse
Because it's a bull****, underhanded, bait and switch move. Yeah Sprint is within their contractual "right" to rescind the incentive they offered so many thousands of people, but it's dirty pool man. In retrospect I do believe this was a calculated move to maximize new subscriptions with the EVO then turn around and sell more EVOs before the next big **** comes out.
A csr said to me "but sir, none of our competitors offer yearly upgrades".. Ma'am, none of your competitors offered yearly upgrades WHEN YOU OFFERED IT TO ME IN 2009!!
They have absolutely sent the message to this consumer "We know we're the best deal in town, if you want to go to Big Red or Hell (at&t) please BE OUR GUEST!, and fvck off while you're at it"
Of course I'm not leaving Sprint. IMO they have the best phone (just one, the evo, but I only need one phone) and I admit all this apparent collusion between Sprint and Google is very exciting.
In summary: Sprint, imo you're the best wireless service provide but why you gotta go **** blocking us loyal customers right before the hottest ***** in history hits the street??
That hurts my feelings, and I feel some serious e-blue-balls coming in a few months..
Ultimately I'll probably end up selling plasma (kidding) so I can buy the 3D at full price, but dammit you can't make me be happy about it!!
Batman58 said:
So, whoever it was on this site claiming to work for Sprint is likely full of it.
He assured people over and over that if your upgrade was before April 1st that you would NOT lose it.
I had an upgrade in March (save 150$). I lost it. All I have now is save 75$ or save 150$ in 273 more days.
Now that T-Mobile is going away, Sprint will likely do more stuff like this.
Click to expand...
Click to collapse
Enjoy your Egyptian phone. Take care now, bye-bye then...
Sent from my PC36100 using Tapatalk
Just called, FIRST I would like to apologize if dirtyshroomz see's this. I am still eligible for an upgrade so I jumped the gun ALSO to let everyone know, for some reason my line that has $75 dollars off in September is going to be a full upgrade JULY of next year, so its no a full 12 months thought that was pretty cool!
Sent from my PC36100 using XDA App
Blitzpwnage said:
I was told multiple times here by shroomz that I would keep my upgrade....and its not there. Nice company hahaha. Guess I'll just call.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yeah that would be the "smarter" thing to do.....lol
I had a webchat with a sprint csr last week, and he said I had a full upgrade eligibility as of 7/1/11. I got my phone on 7/30/10.
On April 1st, i texted upgrade to '1311" and it said the same thing...$150 upgrade on 7/1/11.
Well I just logged onto the Sprint website and now they are saying 5/1/12. I guess no EVO 3D for me. Sprint's ETF are pretty small, so I imagine I'll just break contract and go somewhere else this summer.
Rule of thumb: Don't take the word of a guy who calls himself "DirtyShroomz" as gospel.
Batman58 said:
Dirtyshrooms claimed to be a rep and I believed him.. so what. I won't make that mistake again.
Click to expand...
Click to collapse
DirtyShroomz does work for Sprint, he's been around for a long time on these forums and he's helped a lot of people out.
Instead of your wild claims about how Dirty ruined your life, why don't you either:
a) PM him and work it out, or
b) at the very least, post a link or at least quote the "bad" information he gave you.
Starting a thread to specifically bash another user (especially one who goes out of his way to use his unique position and experience to help others, OFF the clock for free).... well that's just a low blow, man.
I'm not saying he didn't give you bad info, but I am saying you need to either post the specifics or keep your mouth shut.
dezel29 said:
i was eligible for an 150$ upgrade in feb, now it shows 75$ and and 150$ in january...i am confused and hope that this asking for a reset thing will work...if not i may leave for T-Mobile when it gets the HTC Pyramid..same as Evo3D just no 3D...
Click to expand...
Click to collapse
How is T-mobile an improvement?
At least Sprint offers a way to get yearly upgrades...
matt2053 said:
DirtyShroomz does work for Sprint, he's been around for a long time on these forums and he's helped a lot of people out.
Instead of your wild claims about how Dirty ruined your life, why don't you either:
a) PM him and work it out, or
b) at the very least, post a link or at least quote the "bad" information he gave you.
Starting a thread to specifically bash another user (especially one who goes out of his way to use his unique position and experience to help others, OFF the clock for free).... well that's just a low blow, man.
I'm not saying he didn't give you bad info, but I am saying you need to either post the specifics or keep your mouth shut.
Click to expand...
Click to collapse
Complete and utterly agree.

[Q] MyTouch 4G Slide replacement for Asurion/Tmobile phones?

does anyone know if they are replacing warranty issues from tmobile, or warranty claims with asurion for the G2 with the myTouch4g slide?
I hope so, I would love to get a free upgrade. My screen has been slowly messing up and I have been waiting for this to be verified before I call in for warranty replacement.
If anyone knows it to be true or false it would be great to know either way.
Sent from my T-Mobile G2 using Tapatalk
Wow.. i don't know where u are getting your info -- hopefully your not dreaming - !!!. I wanted to ask, would u think a fair trade / upgrade / exchange if a mytouch 4g (no slide) was given for a G2 ? And if not - how much cash should be added.
Aside from the fact of the keyboard of course...
Thanks
Definitely not, at least not as of today at 5 oclock. I just talked to a tmo rep about my phone having issues and they are sending me a G2 replacement tomorrow. I asked half joke/half serious if they could send me a mytouch and the guy laughed and basically told me they aren't in the same league. An 800 single core vs a 1.2 dual, a pretty standard basic camera vs an 8mp one with HDR built in. Yeah, it'd be nice but keep on dreaming.
Exactly there is going to be no way in hell that you would get that phone as a replacement especially since has not been released yet. Maybe in another 6 months but then g2 out of warranty by then.
Any idea what the partial upgrade price would be?
I talked to the local tmo store and after giving them the "I've been a customer since 2000, blablabla" spiel they said they might be able to work out a replacement deal once the MT4GS hits stores on the 27th. I told them I loved my G2 but that I was concerned about "all of the problems" it has been having (in quotes because mine has been solid since day 1) and that I wanted a more future-proof device (does that exist in the technology industry?).
just talk to them.. they're human beings. they have policies, and policies can be bent to make the customer happy, especially if you pay your bill on time and have a good track record with them on not losing devices, not many replacements, etc.
I talked to the loyalty department. They wouldn't give me one penny off, I've been a member for 6+ years, never missed a payment, had one warranty replacement on my G2. I mentioned "all the problems" ive been having with my G2 and soforth and they told me to eat ****.
This whole myTouch 4G slide as a G2 replacement thing has been taken out of context I believe. Don't get me wrong, I would love to get upgraded to the mt4gs but I seriously doubt that is ever gonna happen. Even though our beloved G2's have been labled 'end of life' there are still hordes of refurbished ones that asurion and tmo will use for warranty replacements rather than lose money replacing it with a next generation phone.
Edit: @Kaczman: the last line of your post made me LOL hard... thanks for that
Sent from my G2 w/ meXdroidMod PreGhostChilli
What if you have had multiple replacements and u still get a ****ty G2??
I have insurance of course
Tell them you want options? Some rep will eventually offer it to you.. i mean i use my phone for Personal, Business, and School..And dont want a ****ty G2 replacement anymore especially when they started charging 5 dollars every time you get it replaced..Might use the "I Might Go To a Different Company/Threat to Cancel"
Im so annoyed and want a Different Phone..
sweetandsour said:
What if you have had multiple replacements and u still get a ****ty G2??
I have insurance of course
Tell them you want options? Some rep will eventually offer it to you.. i mean i use my phone for Personal, Business, and School..And dont want a ****ty G2 replacement anymore especially when they started charging 5 dollars every time you get it replaced..Might use the "I Might Go To a Different Company/Threat to Cancel"
Im so annoyed and want a Different Phone..
Click to expand...
Click to collapse
I promise when you threaten to "go to a different company", they too will tell you to grab my plate and eat **** as well.
Kaczman said:
I promise when you threaten to "go to a different company", they too will tell you to grab my plate and eat **** as well.
Click to expand...
Click to collapse
Well i called and they offered to replace the g2 with a BrandNew Mytouch4g..
Which i took..Its an Upgrade of Some kind..(I Hope It Works Well)
But im still on the Quest of That 4g Slide..
So I ate Partial **** lol
sweetandsour said:
Well i called and they offered to replace the g2 with a BrandNew Mytouch4g..
Which i took..Its an Upgrade of Some kind..(I Hope It Works Well)
But im still on the Quest of That 4g Slide..
So I ate Partial **** lol
Click to expand...
Click to collapse
I would personally call that a downgrade :/ It's essentially the same hardware without a physical keyboard.... The screens could (arguably) be considered better and you have a bit more ram but tell me one time you couldn't run something on your G2 because of lack of ram because in a year with mine it has never happened.
Sent from my G2 w/ meXdroidMod PreGhostChilli
PaganAng3l said:
I would personally call that a downgrade :/ It's essentially the same hardware without a physical keyboard.... The screens could (arguably) be considered better and you have a bit more ram but tell me one time you couldn't run something on your G2 because of lack of ram because in a year with mine it has never happened.
Sent from my G2 w/ meXdroidMod PreGhostChilli
Click to expand...
Click to collapse
I guess you've never tried a sense 3 rom..... on those roms my apps never remain running in the background...
master.peterm said:
I guess you've never tried a sense 3 rom..... on those roms my apps never remain running in the background...
Click to expand...
Click to collapse
I have ran sense 3.0 roms on my G2, and once I changed my hboot to the dz, it ran flawlessly. Sense based roms just aren't my bag though, I prefer the speed and fluidity of asop builds personally
Sent from my G2 w/ meXdroidMod PreGhostChilli
PaganAng3l said:
I would personally call that a downgrade :/ It's essentially the same hardware without a physical keyboard.... The screens could (arguably) be considered better and you have a bit more ram but tell me one time you couldn't run something on your G2 because of lack of ram because in a year with mine it has never happened.
Sent from my G2 w/ meXdroidMod PreGhostChilli
Click to expand...
Click to collapse
Not Exactly..
Main Goal Is To Get the 4gSlide..(One Step Closer You can say,Since they wont be able to offer the G2 anymore since its EOL)(They Granted Me time to Play With the Phone and can change my mind)
Id Rather Get A Brand New Mytouch4g Then a Refurbished G2(Had Many issues with the 4 replacements i have received)..
I love my G2 but Time For a Change..
Its Bittersweet
Man. My 2010 jetta, such a pos. They don't make that anymore either. I should go demand a 2011. how did this planet get full of such crap entitlement brats lately.
Sent from my Nexus S using Tapatalk
[hfm] said:
Man. My 2010 jetta, such a pos. They don't make that anymore either. I should go demand a 2011. how did this planet get full of such crap entitlement brats lately.
Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse
get a life nerd
kingston73 said:
Definitely not, at least not as of today at 5 oclock. I just talked to a tmo rep about my phone having issues and they are sending me a G2 replacement tomorrow. I asked half joke/half serious if they could send me a mytouch and the guy laughed and basically told me they aren't in the same league. An 800 single core vs a 1.2 dual, a pretty standard basic camera vs an 8mp one with HDR built in. Yeah, it'd be nice but keep on dreaming.
Click to expand...
Click to collapse
they're still throwing around the MT3GS so I don't see that happening any time soon... Would be nice though
While I understand what you guys are doing, if you want a new phone go buy one. HTC put out a great product, don't call TMobile making up issues and making it seem like a pos just to get a free upgrade.
We all love to stick it to "the man", but grow up guys. Off contract phones are expensive, but if you are that impatient that's what they are there for.
Sent from my T-mobile G2 using Tapatalk

[Q] I'm so tired of this phone. Nexus S or hold out?

The Evo... I remember when I got it.. the world felt new.. the amazing camera, the blazing fast 4G, the endless apps.
Yeah, the honeymoon is over. Problems with this phone seem to be as never ending as its features. Sprint must hate this phone because of all the problems people have with it. Don't get me wrong, it's Sprint's best phone by a long-shot and was the best phone out for a while, but damn, I'm holding my second replacement Evo and I've discovered just two days after I got it that the camera app causes the phone to crash (tried searching for a solution but to no avail, maybe someone here will know how to fix it)
I'm thinking about hassling Sprint to just send me a Nexus S for my next replacement (they're total pushovers, tell them you've been with them for a decade and they'll treat you like the sage on the hill).
Would it be worth it? Anyone here had experience with both devices?
The camera is a big deal to me, so comparisons would be awesome.
tl;dr I'm pissed at my evo do I keep it or switch it for something else? Sprint phones only.
The galaxy s 2 is right around the corner...I expect it to be released within August. It already went through the FCC with a wimax chip so that means it's going to sprint. It would be stupid to get anything else right now unless you really love the Evo 3D or Motorola Photon
My wife has a nexus s and its real nice. Camera is comprobale to ours as long as your not blowing the pics way up from original size. The phone is supper fast and slim. I've been thinking about hailing sprint for one to but I'm trying to wait and see if the nexus 3 comes to sprint.
The Nexus S might be a solid choice, but as stated the GS2 is right around the corner. And further out is the new Nexus. Tempting, the SGS2 is, but many complain about Sammy and their updates. So long as CM7, and beyond, is supported I couldn't care less. But if you think you could deal with the Nexus S then why not? Especially if you'd be willing to shell out for a device when you're not due for an upgrade.
Sent from my PC36100 using XDA Premium App
Of you're having problems with the evo, try to swap it for a nexus, its a great device. That way you don't have to use your upgrade and you can wait for the prime or sgs2. Personally after using the nexus s I will likely only buy nexus devices in the future.
Sent from my Nexus S 4G using Tapatalk
Okay Heres hoping
So I have swapped EVOs 3 times now looking for a s-off bootloader. So now I have been instructed to claim insurance from an employee account tech to recieve my 4th evo. What are the odds asurion WILL infact send one that was previously S-OFF. So if I do in fact recieve one that is not S-OFF looks as if it will have SOME sort of issue so I can get a handset swap......... Oh by the way I am getting my 100 deductible waived as well WOOT heres hoping....
SGTSTEW75 said:
So I have swapped EVOs 3 times now looking for a s-off bootloader. So now I have been instructed to claim insurance from an employee account tech to recieve my 4th evo. What are the odds asurion WILL infact send one that was previously S-OFF. So if I do in fact recieve one that is not S-OFF looks as if it will have SOME sort of issue so I can get a handset swap......... Oh by the way I am getting my 100 deductible waived as well WOOT heres hoping....
Click to expand...
Click to collapse
I just got an insurance phone and it is S-ON, so good luck.
Meh, I'm keeping my evo for a while.
Right now the SGS II is almost out but then what? the galaxy and the evo can both
Send texts
make calls
get emails
use flash player
both run 2.3
both have great cameras
I'm not saying the sgs II is bad, just think the evo can live a bit more, most apps out there aren't even optimized for the dual core chips.
But I will admit there are advantages such as formfactor/screen/ SPEED! and a few other things
its like upgrading from the iphone 3g to the 3gs at this point. (I'm not ranting or being a fanboy of the evo, just stating an honest opinion)
My phone is rooted and it has the S-on
Sent from my PC36100 using XDA App
MaxCarnage said:
I just got an insurance phone and it is S-ON, so good luck.
Click to expand...
Click to collapse
Ok got replacement and. ............... LOCKED UP TIGHTER THAN A FROGS ASS.......
NOOOOOOOOOOOO.... PLEASE SAY IT AINT SOOOOO BRO.... LOL man why ya gotta **** on my parade..... Thx.
Hey are u rooted on that thing? Oh no...... well sit back and hold yer breath like the REST OF US......

[Q] how to get a nexus s 4g?

So I have seen from several people around the thread that they were able to get a Nexus S 4g as a replacement for their OG EVo. I was wondering what would be some specific reasons to receive this replacement or what I would need to say to tech support.
Thanks
I'm wondering this as well.
i just bought one for $220 on Craigslist. now i have the evo and the nexus. best of both worlds!
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
reptar832 said:
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
Click to expand...
Click to collapse
Not true. I simply went to a.service center because of problems with a charging port. They checked it out and verfied it was bad. When they went to order a replacement the nexus s came up as an option so I took it. Take this forewarning, signal on the nexus is horrible, even with the 2.3.5 update.
tapa tapa tapa
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
pitmaster said:
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
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Click to collapse
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
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Why are you trying to scam a new phone? Total douche move IMO.
Sry0fcr said:
Why are you trying to scam a new phone? Total douche move IMO.
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Click to collapse
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
thegregbradley said:
Because it's a total douche move of HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
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Click to collapse
Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
mattykinsx said:
Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
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Click to collapse
I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
Click to expand...
Click to collapse
Seriously I spent 3 hours on the phone and got nowhere.
Sent from my PC36100 using XDA Premium App
thegregbradley said:
I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
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Click to collapse
Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
Click to expand...
Click to collapse
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
Click to expand...
Click to collapse
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App
pitmaster said:
He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
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Click to collapse
This isn't a bad reception thing. The radios in the Nexus are generally bad, ridiculously bad: WiFi, 3G, voice, all of them are terrible. Its a sweet phone but the signal issues are quite sad and makes it rather frustrating to use the phone. The July 25th update was supposed to address these issues as well and from my experience it is no better. Signal quality is a known issue for the Nexus and it is the poor quality antennas and radios that Samsung uses that makes me question their devices as a whole. I'm just happy I also have my E3D so that I can actuall get a signal when using my phone.
mattykinsx said:
Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
Click to expand...
Click to collapse
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
Sry0fcr said:
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
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Click to collapse
I know this is the way it is, but just because something is some way doesn't mean I should have to live with it or not try to change things. I won't bore you with tales of history in which we have changed the norm to suit society better, nor am I under the delusion that being stuck in a lame contract is as heavy as the idea of slavery or bigotry. But I don't make a habit of sitting idly by and getting screwed over by large companies just because they told me I had to. I'm sure at least those of us who are over 25 on here work very hard for their money (I do), and I don't like being jerked around based on the whim of a corporation. I very much understand what you are saying, and I'm not under the impression that Sprint and the hacker community are pals and that they're backing out on a promise. I'm just saying, I don't see the issue with swapping to an extremely comparable phone IF your phone is already lost/stolen/destroyed, you're on insurance, and you simply prefer to have the other option. Same as if I felt like going to the Samsung Epic. Very similar phones, they're already replacing it, why does it have to be the same phone, especially when the same phone simply isn't the same anymore?
EDIT: Also fellas, I'm not intentionally being challenging with either of you or being argumentative for the sake of trolling or whatever, I'm legitimately just enjoying a robust debate on a lazy Tuesday evening. Thank you for the discussion guys
I choose not to commit insurance fraud myself. Let's remember that OS developers have an obligation to patch exploits. We are not guaranteed a rooted device unless you buy a dev phone.
Sent from my PC36100 using XDA Premium App
thegregbradley said:
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
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Click to collapse
Asurion only handles the replacements when a deductible is paid, otherwise it's Sprint.
Also, all carriers use Asurion for their replacement insurance.
It's not Sprint's fault that HTC patched a hole in their bootloader security, therefore it's not fair for them to lose out on money.
If Sprint gives you a different model just because of a software update that does nothing but, essentially, increase the security of the phone....well...they lose out and that's just not a viable reason for them to lose out.
Root will be achieved, it sucks I know but, relax.
Rem3Dy said:
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Well this is the unfortunate grey area, and an oversight on my part... apologies, didn't mean to simplify too much. However, I did buy the phone because of the exploit, this is why I didn't go with a different phone. My side of this is a hard one to defend; surely patching the exploit was considered a security issue. But they had to have known what they were doing, which I can never prove, so my case would never hold up in a court of law, and I know this. It just irritates me and I fear the day that I lose my phone or it gets stolen because I'll be stuck with a crappy, half-assed gingerbread updated Evo, which seems wrong to me.

[Q] Those of you that got switched to a Nexus S, how do you like it?

And more importantly, how did you get them to switch you without using an upgrade? I'm not trying to con a phone out of Sprint or anything, I just don't feel I'm getting what I paid for with my Shift, the flex cable keeps breaking and then I'm stuck with a non-working phone for a week while they order a refurb which I still have to drive to the store and pick up. The manager of my local store told me today that there was absolutely no way for him or any other store to switch me to another device. I called sprint and talked to everyone and there was no way for me to get into another device without making an insurance claim and paying 100 dollar deductible or moving my upgrade up for 105 dollars which would mean another long 2 year wait not to mention still having to purchase a new phone. Asurion offered me an LG Optimus (for 100 dollars?!) and I about lost my temper but kept my cool. So would I would like to know is how did you get Sprint to switch you out for a NS4G. (Retentions?)
TL;DR:
Frustrating process with Sprint ended in them telling me there is no way for me to switch to another phone without paying money, losing my upgrade, or both. Want to know how some people have switched to the NS4G.
5 minutes and I switched back to shift.
I was told the only way a customer gets a different phone, is when they have had their original model replaced a minimum of 4 times... That's what the Sprint store in Fond du Lac, WI and Sheboygan, WI told me...
Sent from my PG06100 using Tapatalk
Seems like I hear a different thing every sprint employee I talk to. The manager at my local store claimed that 4 days ago an internal memo forbid all store employees from switching customers into any other devices no matter what. When i called in they at least tried (claimed she couldn't get approval to switch me) but ended up offering me a bunch of BS all which involved me spending money and losing my upgrade in November. I guess I'll go get another shift and wait for the flex cable to fail again. *sigh*
Does depend on which Store you go to, and who you speak to. I have great luck with the corporate stores. They always take care of my issue, no mater what it is. But I've gone to regular Sprint dealers, and they just try and run me in circles. I was told by a corporate store that after 3x's they would exchange "most" devices. If the issue, or issues were not customer related.
---------- Post added at 06:43 PM ---------- Previous post was at 06:40 PM ----------
VICODAN said:
5 minutes and I switched back to shift.
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Had the Nexus S for a full two days. No way I would trade my Shift for one. Also had the EVO3D almost two days. Same story, the Shift flat out smokes them both IMO .
prboy1969 said:
Had the Nexus S for a full two days.No way I would trade my Shift for one. Also had the EVO3D almost two days. Same story, the Shift flat out smokes them both IMO .
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Well, I think the only reason to want a nexus s would be for those people that are so adjusted to amoled screens, that anything else actually hurts their eyes. I personally love the shift's Super-LCD display, and am fine with the brightness/battery life ratio. In my opinion, its why I won't get a OG Evo of the 3D, cause pentile is bad (3d) and regular LCD doesn't have as bright of colors (OG Evo)
I am in the same boat. My second shift in a month is on backorder again and they told me they couldn't switch. The first lady i talked to tryed to switch me to the nexus, but wasn't approved. I finally talked to guy that seemed in the know and what pretty nice. he told me they won't switch out phones anymore because too many people were abusing the system and getting different phones all the time. Also, he said the rule about getting a different phone after four has changed since sprint carries the iphone. he said there is too much money wrapped up in the iphones to allow that rule anymore, and they have been told they can't do it. So, you are just stuck with what you have. They ordered my replacement monday and it is still on backorder.
Yep I now have a shift on back order as well, just dandy!
I must of gotten lucky with my shift because I've never once had any of these issues most people talk about on these forums...like many others have said, there is not too many phones that are like or just as good as the shift. When it comes time for me to upgrade I might just tell sprint there is no phones I want to upgrade to until they make another htc slider phone.
sparksco said:
I must of gotten lucky with my shift because I've never once had any of these issues most people talk about on these forums...like many others have said, there is not too many phones that are like or just as good as the shift. When it comes time for me to upgrade I might just tell sprint there is no phones I want to upgrade to until they make another htc slider phone.
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Click to collapse
100% with you on that. Never have any of my phones have given me any problems although i am on my second shift but thats cause my first one decided to go swimming in a lake after i did my very first flash to CM7 lol
The most common problem with the shift is the flex cable... If you think about it, it should be expected, with users constantly opening and closing the keyboard... I love my shift... I wont be upgrading soon because sprint doesnt have any phones I'm interested in... I just wish they had a better design for the flex cable, at least so it lasts 2 years...
Sent from my PG06100 using Tapatalk
I love the shift too. my flex cable has broken twice in two months. my problem is i just don't like going this long without a phone.
drob311 said:
The most common problem with the shift is the flex cable... If you think about it, it should be expected, with users constantly opening and closing the keyboard... I love my shift... I wont be upgrading soon because sprint doesnt have any phones I'm interested in... I just wish they had a better design for the flex cable, at least so it lasts 2 years...
Sent from my PG06100 using Tapatalk
Click to expand...
Click to collapse
Most definately agree with that . But I think they do it for planned obsolescence. Otherwise most people would just keep the phone for a longer time. Which is definately not what they want. But the cable is easy enough to fix.
prboy1969 said:
Most definately agree with that . But I think they do it for planned obsolescence. Otherwise most people would just keep the phone for a longer time. Which is definately not what they want. But the cable is easy enough to fix.
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Click to collapse
Oh believe me I plan on keeping this bad boy as long as possible! There's a flaw to your planned obsolescence theory, the stuff breaks way before they plan and ends up costing them way too much money in the end. I think it's more of a engineering design fail if anything, but so far so good here, no hardware failures...
Same here no issues, knock on wood. But a lot of times when you go in the "Tech" ( who knows less about the phone than we do ) tries to tell you that it's something you did wrong. Had a Tech try to tell a friend of mine with a Virgin, untouched, unrooted, two month old Shift. That the reason his screen went out was because he was trying to root the phone. I looked him dead in the Eyes, and said your full of it. Then handed him my phone running SS v9, and asked him if it was rooted. He looks at it for a second then says I'd have to test it first . But yes your correct, an engineering glitch can cost them money in the long run.
the only issue i have with my shift is that the hinges are a little bit lose, but i guess that comes from usage
drob311 said:
The most common problem with the shift is the flex cable... If you think about it, it should be expected, with users constantly opening and closing the keyboard... I love my shift... I wont be upgrading soon because sprint doesnt have any phones I'm interested in... I just wish they had a better design for the flex cable, at least so it lasts 2 years...
Sent from my PG06100 using Tapatalk
Click to expand...
Click to collapse
Agreed 10000%. But the repair guy I was talking to also said the quality of the Shift and HTC as a company has gone down. He has been repairing way more HTC than Samsung devices as of late. If Samsung makes a new slider, I'm on it.
VICODAN said:
Agreed 10000%. But the repair guy I was talking to also said the quality of the Shift and HTC as a company has gone down. He has been repairing way more HTC than Samsung devices as of late. If Samsung makes a new slider, I'm on it.
Click to expand...
Click to collapse
You would wait forever for official updates though :/ only reason why i won't/can't switch to them
Couldn't do another Samsung . The last one almost got thrown out the window, literaly. I'm stuck on HTC .
TEAM MiK
Mik Roms Since 3/13/11
prboy1969 said:
Couldn't do another Samsung . The last one almost got thrown out the window, literaly. I'm stuck on HTC .
TEAM MiK
Mik Roms Since 3/13/11
Click to expand...
Click to collapse
I agree...
Sent from my PG06100 using Tapatalk

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