Related
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544
ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.
I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,
i just did a quick reply on that Facebook link. Thnx gunnyman!
Anyone got acer contact details that we all should be emailing?
I am spamming their facebook!
I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.
Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!
What's the email address that we should be mailing? I found nothing on the acer contact page.
email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.
I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...
Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App
Done!!!! Hope this helpes.
can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/
Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)
I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day
Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.
Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change
Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
EDIT: It would appear I was wrong - see post #19, and others around it
I suggest you call Asus and confirm the job before you let it go
if Asus isn't in his username then it is fake. Forum vendor reps usually are in the form (vendor)(name)
So like Asusbob
Yeah, I thought as much, although I do remember seeing someone on here who was actually from Asus, but didn't have an Asus tag before their name, and now I can't remember who it was!
I think I've been a little vague and it's caused minor confusion! There isn't a courier turning up from this guy, I have a genuine courier that I arranged through Asus officially when I filled out the RMA form, but then I had this message earlier, and was just double checking that this guy genuinely wasn't from Asus.
God knows what he's phishing for - I wouldn't have thought this would be enough detail to really steal anything from me, or phone asus and arrange a different delivery address etc. Perhaps he was trying to get me to send him my tablet!
Anyway, I didn't give him any details, so have nothing to worry about - but heads up people!
Sounds like a great way to get a free system. Strange that they are asking for everything back even the cable. I would call asus ( do NOT use the number the email provices) to verify any info they give you prior to sending my stuff.
Fake
Ryaninja said:
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
Click to expand...
Click to collapse
It's pretty obvious he/she is a fake and scammer considering the posts made so far. I'd report asap to a mod to get this goon banned before someone foolishly falls for it.
There are a few legitimate Asus reps on here including Asus_NA. I worked with Asus_NA to RMA two devices (one died from FOTA and the other, ~99% perfect, had a problem with adjusting the backlight) and they provided me free shipping via Asus fedex delivery, they were able to confirm when my package arrived at their facility and also updated me, on here, about when my replacement will ship out followed very shortly by an email from Asus with the packing list and tracking number. My newest transformer arrived yesterday.
So if Asus_NA ends up contacting you then they're legitimate.
However, the user that sent you the message seems to way not legitimate and i'd report it ASAP. Get them banned for trying to rob someone.
The three legitimate Asus reps on these forums are Asus_NA, Eric Liu, Rich @ Asus. Their might be a fourth, Rick @ Asus. I've worked mostly with Asus_NA.
Jeez
I am glad you got suspicious. That would totally suck to send the whole setup to a scammer. I guess no place is safe. Sorry to hear you are having problems though. My second TF101, serial number B50...... works great. Good luck.
Thanks Guys, these friendly and helpful responses are why I love this forum, even if I do get the odd phishing PM!
I haven't heard anything back from that so-called Asus person, so will report that private message so a mod can look into it - anyone know who I should be talking to? I had a quick look in the message to see if there was a link to report it, but couldn't find one....
Thanks again everyone.
Scammer...
look at that persons posts
"I had the same problem, then, I call to ASUS.
Their reply is they will upgrade server by 5/20."
"Oh~ I go to the ASUS official website to find th following.
One year of Unlimited ASUS WebStorage, two USB ports, SD and Micro SD card readers for easy sharing & storage expendability
http://www.asus.com/Eee/Eee_Pad/Eee_...sformer_TF101/"
"thank you, will try on my device"
sound like a ASUS rep to anyone? Not even close.. report his/her ass
but, come to think about it, some people have made claims that when theyve spoken to ASUS, theyre clueless...lol
maybe he/she was forwarding something to you? (im trying to be optimistic..lol)
turbulent28 said:
Scammer...
look at that persons posts
"I had the same problem, then, I call to ASUS.
Their reply is they will upgrade server by 5/20."
"Oh~ I go to the ASUS official website to find th following.
One year of Unlimited ASUS WebStorage, two USB ports, SD and Micro SD card readers for easy sharing & storage expendability
http://www.asus.com/Eee/Eee_Pad/Eee_...sformer_TF101/"
Click to expand...
Click to collapse
Those were exactly the posts that roused my suspicions! I always seem to be a victim of really poor phishing scams, and as I've worked in IT for 12 years, I consider myself a bit wiser than most to scams like this!
Hell, I once got one of those Nigerian Scam emails - except it wasn't an email, it was an actual letter and had a stamp on it and everything! I feel sorry for the poor chumps who aren't a cynic like me and get caught out by this stuff!
Who should I report it to? (the Asus Scammer, not the Nigerians! )
Ryaninja said:
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
Click to expand...
Click to collapse
This is fake request. We have seen several of these lately and you need to report the user to the Admin please.
lol I just noticed I have the same message so reported them:
kimi_Q is offline kimi_Q
Today, 03:55 AM
#
Default Dear Valued Customer,
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
darkonex said:
lol I just noticed I have the same message so reported them:
kimi_Q is offline kimi_Q
Click to expand...
Click to collapse
I got the same PM from the same user - "Kimi_Q"..
I just assumed by the broken Engrish - and all of the support posts that they were an Asus 1st line trying to point people to the proper support - but I was still suspicious..
As others have said, I'd never give any one from a forum any private info via PM (or other).
I got that pm and did respond to it. Definitely suspicious but not really very private info. Haven't heard anything further.
sourworm said:
I got that pm and did respond to it. Definitely suspicious but not really very private info. Haven't heard anything further.
Click to expand...
Click to collapse
You'd be surprised. Using just an email address it's often possible to figure out their address and more. If you have an RMA processing and they have that information they could call Asus and pretend to be you, then say they've moved house or want the delivery to their work address, and boom, your stuff goes elsewhere!
Just an example, but you can't be too careful. A few google/facebook/directory enquires searches, and you can find out loads of information about someone, enough to convince a company when you phone them.
That may not be happening at all, but be careful about giving your details out to people you don't know.
Ryaninja said:
You'd be surprised. Using just an email address it's often possible to figure out their address and more. If you have an RMA processing and they have that information they could call Asus and pretend to be you, then say they've moved house or want the delivery to their work address, and boom, your stuff goes elsewhere!
Just an example, but you can't be too careful. A few google/facebook/directory enquires searches, and you can find out loads of information about someone, enough to convince a company when you phone them.
That may not be happening at all, but be careful about giving your details out to people you don't know.
Click to expand...
Click to collapse
I replied to the PM too. I got a call today from a 510 number but couldnt answer as I was in a meeting. Calling the number back got to ASUS support main line, but I didnt know where to go from there, so I hung up. Now can they spoof caller IDs too, must be a elaborate scam for sure
Update: I got the call again. I spoke to a live person, who set me up with an RMA for the dock. The RMA # given to me was trackable through ASUS site, and I received a free FEDEX shipping label addressed to Asus in CA, USA. I told him about this thread, and he asked if I could vouch for the legitimacy of the PMs that many of us received. PM me if you need any other details.
tornadog said:
I replied to the PM too. I got a call today from a 510 number but couldnt answer as I was in a meeting. Calling the number back got to ASUS support main line, but I didnt know where to go from there, so I hung up. Now can they spoof caller IDs too, must be a elaborate scam for sure
Update: I got the call again. I spoke to a live person, who set me up with an RMA for the dock. The RMA # given to me was trackable through ASUS site, and I received a free FEDEX shipping label addressed to Asus in CA, USA. I told him about this thread, and he asked if I could vouch for the legitimacy of the PMs that many of us received. PM me if you need any other details.
Click to expand...
Click to collapse
I just missed a call from the 510 number. I plan to just wait until they call again.
I Stand Corrected!
I have this PM, so I guess this is legitimate after all! My apologies to Kimi_Q for doubting!
Dear Ryanninja,
You can email us at [email protected] inbox and we can continue having the conversation there. Since the XDA forums is not our officially owned communication space. Please email us to the above inbox and we will address all the concerns regarding the tablet.
Customer Service Center
AsusTek Computer Inc.
Click to expand...
Click to collapse
Yeah I just got off the phone and got setup for the RMA. He mentioned the message from Kimi. It is indeed real
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
maddie01 said:
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
Click to expand...
Click to collapse
Ahhh... Nothing like a generic message saying that we're not telling you anything.
same situation
bobruels44 said:
Ahhh... Nothing like a generic message saying that we're not telling you anything.
Click to expand...
Click to collapse
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Slowwwwly rolling out but not yet to US
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
sent email
maddie01 said:
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Click to expand...
Click to collapse
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
This is just a copy and paste reply and replace the name with your name. 4.2.2 is pushed out for International ONE and they are working hard on your developer ONE to make sure you get the HTC worst experience of being a developer.
Sent from my HTC One using xda app-developers app
Encourage everyone to send a message to; http://www.htcdev.com/
cc999 said:
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
Click to expand...
Click to collapse
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
4.2.2 for the us versions will be here within the next few weeks. You will get the update before the carriers at least.
Im sure everyone knows the international for mostly all phones get it first before the united states.
To CC999: (Sorry I replied to the wrong post and got wrong quote)
You aren't alone. I share your sentiment. Could have easily gotten the El Cheapo from ATT but chose to pony up for the DE and now being treated like a guy with the ATT version *shrug*. It makes me feel like these companies like HTC aren't even in tune with the silly little things that potentially keep Android fans happy and loyal...like....timely updates to as recent an OS version as possible??!! About two weeks ago I rooted and flashed Viper One. And Fell in love with my phone all over again. But it's missing the lock screen widget, the instagram blinkfeed and the immediately sharable screenshots...which i actually really miss from my Nexus 4. Also, I desperately need my Zoes to stop saving 2000 still pics with each day out at the park. Sigh. What can ya do....
maddie01 said:
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
Click to expand...
Click to collapse
You should post this to reddit, I've sent in my email to HTC addressing my concerns with their update process as well, pretty sure I'll get the same bullsh*t message back from them.
Sent from my HTC One using xda premium
I got a slightly different response:
Thank you for reaching the HTC Tech Support Team with your inquiry, I’m here to make sure all your questions and doubts are cleared.
I comprehend where you're coming from, as I been there before; I certainly know that now days is vital to be up to date when it comes to remain connected/communicated, basically because it is high priority to have a reliable device, nevertheless, as of now, all of the updates are only pushed when the stability of the devices is guaranteed, therefore, it has to be under constant analysis, trials & rewrites among others; only when it has reached nearest point of perfection, which is at our development team's discretion, it's when is send out or pushed to specific devices (such as your HTC One), once again I do acknowledge and understand your perspective on this matter, which is why we greatly appreciate the understanding and patience on this subject.
If you need further assistance, please do not hesitate to contact us at http://www.htc.com/us/contact/email/, I’m here to make sure all your questions are addressed in the most efficient way, or if you prefer real time assistance you can reach our customer service line at +1-866-449-8358, 8 am to 1 am ET, 7 days a week.
Thank you for choosing HTC.
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
djan84 said:
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
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Haahaa, nice one so we have the Bull [email protected]+ version..I love it...good attitude to have. Hopefully news will start rolling in as it gets released across the US...can always go back to a Custom 4.2.2 until the Stock version is official..Thanks for the laugh.
Sent from my HTC One using xda premium
Thanks for e-mailing HTC and posting the differenet response....Well at least we know they are not total robots and they can respond in thier own words! Even though they continue to avoid the issue of the Google Edition haivng 4.2.2. as the Dev Edition and the Google Edition are not that different (except Sense and maybe an extra radio?)...still good to keep some pressure on them,
HTC doesn't care much about the pressure that comes from XDA, but get this on the front page of Reddit and the update will be out tomorrow lol.
Sent from my HTC One using xda premium
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
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Click to collapse
I'm also frustrated about all of this, but you are making assumptions that are untrue.
Where did you ever hear HTC claim that "This was supposed to be the phone to receive the updates first"? I'm pretty sure the announced purpose of this phone is to be the untouched edition with the bootloader unlockable out of the box, with no possibility for carrier restrictions.
Nowhere did I ever read HTC claim that it would be the first to receive updates, and that's a silly assumption to make. It's a niche version of the phone - sure it's popular here on XDA, but it's a very small drop in the ocean - and I would expect the other versions to receive priority on updates.
At the end of the day, HTC is still a business and they're going to prioritise updates to the versions of the phone that have the largest user base.
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
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Click to collapse
Good luck.
I honestly think its bullcrap that they won't release it stateside yet. We had ROMs with 4.2.2 firmware over a month ago and even when they updated WWE units to newer 4.1.2 versions the dev edition didn't get it for weeks.
I'm optimistic but I'd say probably somewhere closer to a week.
I'm 100% sure that the dev edit would get the update after the standard htc one USA unlocked version. Watch!
I don't see any benefits of a dev edit htc one. It's not even s off
In the mean time I keep hitting check for update. I know we close.
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
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Click to collapse
Someone has already posted it to /r/HTCone.
Sent from my HTC One using xda premium
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
If you go to that Reddit post , you will notice a response there that pretty much answers your question. It is a Chinese company , and lot of this is cultural.
So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.
3dupunk said:
So far I really like the phone, especially for what I paid for it. The only thing I'm worried about us will they update this phone. I still have some time before I have to decide whether or not to keep it or return it. This phone would be a beast with an update and some dev support.
I really wanted the next nexus but in all honesty, with these mid range budget phones makers stepping up their game it's hard to justify spending the extra cash.
Click to expand...
Click to collapse
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?
famewolf said:
They've had 2 updates to the phone in the less than 2 months the phone has been available to the public. How many updates are you expecting?
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Click to collapse
An update to 5.1 would be nice and they haven't really updated anything besides a couple software tweaks. I don't consider that an update, just maintenance.
I 'd like to see them make more responsive fixes to what people are complaining about. I've reached out to them via email and phone several times and it seems as though they don't have a good mechanism to collect feedback. It makes wonder how they decide what bugs exist and how they manage defect priorities. I home someone there is secretly reading these forums.
Their standard fix is to do a full data reset from recovery and to be honest that has fixed issues I've had after both OTA updates. I attribute that to sloppy software devs but then again its a $200 phone that targets markets in other countries.
Enissay7 said:
Regarding this reddit post: see attachements, can't post links yet sorry.
It looks like alcatel not only tweaked the camera and the general perfomances but changed alot more on this update. And we do not even know about it because they don't want the changelogs to be public. The guy in question is claiming he saw the changelogs but can't communicate about it.
I don't understand why alcatel would do that, why aren't they telling is what's coming and what's going on. Not even changelogs? Come on.. They're social media is all about self promotion and they don't even answer to actual technical questions.
What do you guys think about it?
Click to expand...
Click to collapse
Jason from Alcatel posted a changelog for the update in the comments of that thread yesterday:
Hi all. We are listening and thank you guys for voicing your concerns and questions. Supporting our community is obviously very important to us, and that includes making sure we're keeping you informed. We apologize for not making the fixes in this update more apparent. We’ll work to make sure you get this in the future, but here’s what we fixed with the latest IDOL 3 update (see below). We will continue to keep you updated as best we can, but as always, please keep the feedback coming. Your input makes us better.
As part of our dedication to continuous improvement, we have implemented that the below enhancements to improve the overall user experience of IDOL 3, which have been implemented on the following software release: 7SQR-UEQ0
Double-Tap to unlock Improved responsiveness to user double-tap command
Corrected Relative Aperture value (F-Stop) display Images taken with the rear camera now accurately reflect the true f/2.0 aperture
Flash Quality Improved flash quality in low light/dark environments
Incoming call notification Incoming call notifications are now less intrusive during user activity such as playing a game or watching a video
“No Service” while Wi-Fi is enabled Resolved incorrect signal display that sometimes showed no service while in good network coverage when Wi-Fi was enabled
Kill Switch Function Device will no longer show “incorrect password” on the lock screen after an untrusted master reset
Downloading Email apps with no default application Resolved an issue that sometimes caused failed email attachment downloads
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Click to collapse
Sounds like they'll be better about communication going forward!
Thanks for posting this. I did notice the correction on the F-Stop in the EXIF - so that is what they were touting as 'Camera Improvements' in the original messaging about the update. This is really not an 'improvement' , is it !
This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English
bokaco7 said:
This is example of bad customer support
Dear Bozidar,
We sincerely apologize the inconvenience!
Please contact our repair center to check:
http://www.alcatelonetouch.com/global-en/support/repairStart
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!
Message:
The following information was collected: Name: Bozidar E-Mail: Subject: Still no updates for Idol 3 5,5 in Serbia Message: Hello! Can you tell me whats the catch! I bought new phone, but no support. Shame. A lot people complains about it. Where is patch for Eastern Europe users? This phone has very serious problem with overheating! Also it is laggy. Double tap to wake doesnt work well. You adressed some of these issues in you patch, but nobody with 6045K didnt get it yet! Please answer! Country:Serbia Product Name:IDOL 3 Support Language: English
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Click to collapse
Seems like a automatic answer unfortunately...
Maybe contact them via Facebook ?
yeah, each of my emails detailing performance issues or suggested fixes (complaints) was returned with a suggestion to use recovery to reset to defaults. after that doesnt work the next response to return under RMA for replacement. Their tech support leaves much to be desired.
I contacted the moderator:
I have the strangest suspicion that this member, kp263 was trying a scam on me. I posted a message regarding help to fix my bricked LG D858HK, and kp263 contacted me by private messaging requesting. After I sent my number, I received a message, saying; I'm always offline on WhatsApp. I responded; I normally turn my phone off 12.00 am to 8.00 am UK time because I don't want to be disturb at those times when sleeping, but I'm available all the other times. I also mentioned; I'm using another phone, as the LG is bricked (of course). I started to get suspicious and asked; how are you going to repair phone in the UK when you're in India? But, I didn't get a reply, so I contact him again. So he informed me that was away for a few days.
Could this member have been leading me on to a scam? Check this member out - could be dangerous...! But Moderator doesn't seem to be concerned...
Moderator's comments: Cannot act on speculation. Add member to your ignore list and seek reputable verified help in the future.
My response to moderator:
Speculation!? As a moderator, you don't seem to be concerned regarding the safety of users on your site! This dude wanted to gain access and control my PC and could have stolen information via a piece of software he wanted me to install, and you're not concern about that!? Or, could it be that he may be connected with you/your site?
The problem is with my phone, so why did he wanted to access my PC? Why didn't he send me the instruction by private message (like I asked him to), or better yet, publicly, so that others can see, who may be experiencing same or similar problems, so they can refer it his cure? Why didn't he respond to several questions...I'd put to him regarding my concern of him accessing my PC?
If you're not going to check him out, I'll have to make this public so that others can be aware of this
Soundboy said:
I contacted the moderator:
I have the strangest suspicion that this member, kp263 was trying a scam on me. I posted a message regarding help to fix my bricked LG D858HK, and kp263 contacted me by private messaging requesting. After I sent my number, I received a message, saying; I'm always offline on WhatsApp. I responded; I normally turn my phone off 12.00 am to 8.00 am UK time because I don't want to be disturb at those times when sleeping, but I'm available all the other times. I also mentioned; I'm using another phone, as the LG is bricked (of course). I started to get suspicious and asked; how are you going to repair phone in the UK when you're in India? But, I didn't get a reply, so I contact him again. So he informed me that was away for a few days.
Could this member have been leading me on to a scam? Check this member out - could be dangerous...! But Moderator doesn't seem to be concerned...
Moderator's comments: Cannot act on speculation. Add member to your ignore list and seek reputable verified help in the future.
My response to moderator:
Speculation!? As a moderator, you don't seem to be concerned regarding the safety of users on your site! This dude wanted to gain access and control my PC and could have stolen information via a piece of software he wanted me to install, and you're not concern about that!? Or, could it be that he may be connected with you/your site?
The problem is with my phone, so why did he wanted to access my PC? Why didn't he send me the instruction by private message (like I asked him to), or better yet, publicly, so that others can see, who may be experiencing same or similar problems, so they can refer it his cure? Why didn't he respond to several questions...I'd put to him regarding my concern of him accessing my PC?
If you're not going to check him out, I'll have to make this public so that others can be aware of this
Click to expand...
Click to collapse
you should never give out your number and install software you don't know what it does.
Use common sense, you made a mistake to give out your number and if you installed software you don't know what it does nobody else to blame but yourself.
Sorry to sound harsh but you need to be careful what you do as well and protect yourself
DJ_MiX said:
you should never give out your number and install software you don't know what it does.
Use common sense, you made a mistake to give out your number and if you installed software you don't know what it does nobody else to blame but yourself.
Sorry to sound harsh but you need to be careful what you do as well and protect yourself
Click to expand...
Click to collapse
I'm sure there are novices that use this site that doesn't know the risks... But, I'm not a novice as far as the internet is concerned. I know the dangers and this why I didn't download the software and questioned the dude.
So I'm in a jam with my phone and asked for some genuine help and was hoping I would get it in return, at least so I thought. These scammers should look into by the moderator/s and not ignored but rooted out; because not everyone would be aware of this sort of practice on xda, and is not a matter of common sense. Are you saying you've never given a stranger your mobile number? I sure you have. So where is your common sense that? :silly:
Soundboy said:
I contacted the moderator:
I have the strangest suspicion that this member, kp263 was trying a scam on me. I posted a message regarding help to fix my bricked LG D858HK, and kp263 contacted me by private messaging requesting. After I sent my number, I received a message, saying; I'm always offline on WhatsApp. I responded; I normally turn my phone off 12.00 am to 8.00 am UK time because I don't want to be disturb at those times when sleeping, but I'm available all the other times. I also mentioned; I'm using another phone, as the LG is bricked (of course). I started to get suspicious and asked; how are you going to repair phone in the UK when you're in India? But, I didn't get a reply, so I contact him again. So he informed me that was away for a few days.
Could this member have been leading me on to a scam? Check this member out - could be dangerous...! But Moderator doesn't seem to be concerned...
Moderator's comments: Cannot act on speculation. Add member to your ignore list and seek reputable verified help in the future.
My response to moderator:
Speculation!? As a moderator, you don't seem to be concerned regarding the safety of users on your site! This dude wanted to gain access and control my PC and could have stolen information via a piece of software he wanted me to install, and you're not concern about that!? Or, could it be that he may be connected with you/your site?
The problem is with my phone, so why did he wanted to access my PC? Why didn't he send me the instruction by private message (like I asked him to), or better yet, publicly, so that others can see, who may be experiencing same or similar problems, so they can refer it his cure? Why didn't he respond to several questions...I'd put to him regarding my concern of him accessing my PC?
If you're not going to check him out, I'll have to make this public so that others can be aware of this
Click to expand...
Click to collapse
Do you mean this user https://forum.xda-developers.com/member.php?u=7532374 ?
Do you have any idea how many accusations are made similar to this on this site of almost 8 million users? So YES we need proof of wrong doing. The message you reported was a simple Whatsapp request. No where did he ask for access to your computer. He did suggest he could fix your problem with Teamviewer. Generally these members are not scammers but are trying to sell you their repair service. When we have proof of attempted sales, then the accounts are removed.
Thank you for bringing this member to our attention and adding to our investigation already in progress.
Have a nice day.
KennyG123 said:
Do you mean this user https://forum.xda-developers.com/member.php?u=7532374 ?
Do you have any idea how many accusations are made similar to this on this site of almost 8 million users? So YES we need proof of wrong doing. The message you reported was a simple Whatsapp request. No where did he ask for access to your computer. He did suggest he could fix your problem with Teamviewer. Generally these members are not scammers but are trying to sell you their repair service. When we have proof of attempted sales, then the accounts are removed.
Thank you for bringing this member to our attention and adding to our investigation already in progress.
Have a nice day.
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Click to collapse
This dude was shady... If I wasn't alert and aware of these type of scams and fraud, I would have let him have his wicked way and could have scammed me. I not gonna deal with someone in India when am in the UK and especially the way he wanted me too. No way!
As a good and responsible citizen and trying to help to stomp out scamming and fraud, my original message to you was to make you aware of the situation..., but your replied was sarcastically... When I get scamming emails and forward them on to the banks, etc, they thank me for informing them - unlike you. Your statement above (Thank you for bringing this member...) would have been just nice in the first place. There is another guy on your team (who was very nice - not sarcastic) that I sent the message to in the first place but he instructed me to contact the moderator because he didn't deal with that area. So, it seems that there are nice guys amongst you all.
Soundboy said:
This dude was shady... If I wasn't alert and aware of these type of scams and fraud, I would have let him have his wicked way and could have scammed me. I not gonna deal with someone in India when am in the UK and especially the way he wanted me too. No way!
As a good and responsible citizen and trying to help to stomp out scamming and fraud, my original message to you was to make you aware of the situation..., but your replied was sarcastically... When I get scamming emails and forward them on to the banks, etc, they thank me for informing them - unlike you. Your statement above (Thank you for bringing this member...) would have been just nice in the first place. There is another guy on your team (who was very nice - not sarcastic) that I sent the message to in the first place but he instructed me to contact the moderator because he didn't deal with that area. So, it seems that there are nice guys amongst you all.
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Sure...but as I said...they generally try to sell you a service under the radar of XDA moderators because selling of anything on this site is not allowed except in the paid app section. That is the shady part. We remove these types daily once we get evidence of them asking for money. The repair is usually legitimate. Thanks for adding to our evidence against this member.
So others thank you and do nothing, but I tell you we need evidence and then do something...which would you prefer. By the way I am still awaiting an answer to that PM.
@Soundboy There are many legitimate people out there that will help people through teamviewer out of the kindness of their heart. So next time present more evidence than a Whatsapp request and offer to go on teamviewer. Back in the Epic 4G days of 2011 I helped someone through it and know of another good friend that helped members through teamviewer all day long and only for whatever they wanted to donate to him, even if it was nothing. So your paranoia was insufficient to act on without evidence.
I 100% agree with @DJ_MiX . I can't believe I have to say this, but, this world is full of nefarious people out to do you harm. If you expect any website to be able to protect you from every single user, you are in for a shock. Welcome to the internet. :highfive:
Receiving a private message instead of answering your question publicly in the forums should have been a large red flag and warning sirens for you. That's like getting cold called at your house and the person asking for financial information.
These forums are not for one-on-one help. They are for public questions, answers, and discussions so that everyone benefits. I personally would only use private messaging with users who have a long history on the forums. And even then, there's rarely a reason to do so.
You seem nice and you seem like you mean well, just be vigilant and do your due diligence whenever possible. Evil folks prey on the naive. I will personally not be able to help you out with your particular issue, but good luck!
Paranoia
KennyG123 said:
@Soundboy There are many legitimate people out there that will help people through teamviewer out of the kindness of their heart. So next time present more evidence than a Whatsapp request and offer to go on teamviewer. Back in the Epic 4G days of 2011 I helped someone through it and know of another good friend that helped members through teamviewer all day long and only for whatever they wanted to donate to him, even if it was nothing. So your paranoia was insufficient to act on without evidence.
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Click to collapse
Maybe paranoia... But you haven't seen my messages I sent to him via Whatsapp, asking for his legitimacy... But of no surprise, he didn't respond to them.
AlwaysLucky said:
I 100% agree with @DJ_MiX . I can't believe I have to say this, but, this world is full of nefarious people out to do you harm. If you expect any website to be able to protect you from every single user, you are in for a shock. Welcome to the internet. :highfive:
Receiving a private message instead of answering your question publicly in the forums should have been a large red flag and warning sirens for you. That's like getting cold called at your house and the person asking for financial information.
These forums are not for one-on-one help. They are for public questions, answers, and discussions so that everyone benefits. I personally would only use private messaging with users who have a long history on the forums. And even then, there's rarely a reason to do so.
You seem nice and you seem like you mean well, just be vigilant and do your due diligence whenever possible. Evil folks prey on the naive. I will personally not be able to help you out with your particular issue, but good luck!
Click to expand...
Click to collapse
I'm always aware and suspicious about private messages, emails, letters and phone calls I get from people I don't know offering their services, e.g. like paying upfront. I always tell them to take a hike! I get them all the time; even from these pretty-young-nice-figure-babes on facebook. It's like; "You're a gorgeous babe; but why you want to friend an old fart like me, old enough to be your granddad or even your great grandad?" They're gone, man! So yes; I'm an internet savvy and on the money! :highfive:
My initial message was only to make you guys aware... I do it all the time; forwarding suspicious contacts to Banks, PayPal, Facebook and Action Fraud. I'm only just trying to make the world a bit safer
Respond to your PM
KennyG123 said:
Sure...but as I said...they generally try to sell you a service under the radar of XDA moderators because selling of anything on this site is not allowed except in the paid app section. That is the shady part. We remove these types daily once we get evidence of them asking for money. The repair is usually legitimate. Thanks for adding to our evidence against this member.
So others thank you and do nothing, but I tell you we need evidence and then do something...which would you prefer. By the way I am still awaiting an answer to that PM.
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Click to collapse
Regarding your PM... I've already responded to it yesterday via reply to the email. But since it seems you haven't received it, here it is again: I did google Teamviewer...and that is why I didn't download it to my PC. And yes, I do get lots of Prince in Nigeria..., etc, etc and phone calls too but I don't fall for them. So no, not foolish. I'm not new to the internet but on your site. In fact, I'm a savvy on the internet and know of the dangers.
The account countfox: because when I first join I made a spelling mistake with my username and after about 4 times of asking Brendon to edited he failed to deal with it, so I set up another account. But it was changed by another person in the end after I contacted him. So, I kept on using Soundboy because my message was already on it. If there was a way for me to edit or delete them myself I would have done so instead of relying on you guys. Anyway, you can delete both of them because they no use to me now.
Cheers!