[q] invalid sim error - HD2 Windows Phone 7 Q&A, Help & Troubleshooting an

Ok so since nobody wishes to answer in direct rom forums, I'm going to ask my question here. I was very successful with Android as that's easy. Installing WP7 was also a breeze and the whole unlock thing cool. Problem is no matter what WP7 rom I try I always have an "Invalid Sim" error emergency call only. I am in canada with my provider being WIND mobile. Am I correct in saying that windmobile sims just dont work with windows mobile? or is anyone else having the same issue or is there a fix for this. All i am asking for is a simple "proper" response without the flaming. I've searched. I'm not new to xda but i am new to wp7. thank you
WOW Ok..

Can you borrow a different carriers SIM (from friends / family / colleagues) to test with, see if that works? That would help to understand if it is your SIM or the install of WP7. TBH it does sound like it is the SIM that is at issue.
edit: I just checked and the HTC connection setup app (from the market) does list both Canada and WIND, try it

Hey first of all thanks for a response. I'm also thinking it's not the sim (i'll try my wife's rogers sim card when she gets in from work.) because it works perfect with winmo 6.5 and Android without issue. I tried 3 WP7 roms and none worked with the sim..which boggles me
OK so after using my wife's rogers sim card it worked perfectly so it IS the wind mobile card that is not compatible with wp7. I guess i need to find a way to make it compatible if there is one.

I've gotten sim errors on my real hd7. To fix it, I have pulled the battery and reseated the sim. You might try to get a new sim from your carrier, just tell them your old one is acting up.

Tried that a few times and figure it may just be my SIM period although it's strange that it works without error with the android roms. But yeah imma go into Wind and grab a replacement and see how that goes

daeshawn said:
Tried that a few times and figure it may just be my SIM period although it's strange that it works without error with the android roms. But yeah imma go into Wind and grab a replacement and see how that goes
Click to expand...
Click to collapse
Did a new SIM help you, or did you do anything else?
After I have entered my PIN my sim is working fine, but after some time it says Invalid SIM.
/Regards Lars

I think it's an issue with the Roms. I think there are a lot of people getting the invalid sim error. I use the BlackSideSeven rom and I've seen several posts about it in the thread. There are also several other threads started about possible fixes and stuff.
Here's a link.
The easiest way to resolve is to turn on airplane mode and then switch it off. It doesn't stop it from happening, but at least you don't need to reboot.

Error in Android as well
I am having the same problem with MDJ Froyo 2.2. When I reboot into winmo 6.5 great signal all fine. I did notice that the simm card did move in the slot possibly bad connection. Now that I reseated the Simm all is fine. I also just read about antenna issue with the HD2 going to open and fix it to see if that helps.

Related

o2 xda executive sim card problems

hi im due to buy an o2 xda executive heres what the guy has put in the advert
( It has one significant fault which means the phone functions do not work, as it has difficulty in recognising when a SIM card is inserted. I have used it with O2 and Vodafone SIMs and it was sold to me as unlocked, but most of the time now it says a SIM is not inserted, even when it is.)
what i want to know is does anyone know if this is a common problem and is it easy sorted is it ususaly software or hardware related and is it worth buying if the price is right then geting fixed or is it a problem easily sorted something i could do myself
btw i need help quick if possible before it sells
thanks
Talking about phones in general.. this is usualy a hardware problem.
Perhaps you could find out how old the unit is and (if under a year) claim off the warrenty?
thanks
ahhh cool thanks for your reply
i was just thinking the guy emailed me and said he reset the device to wipe all his info off it and now its showing that it has a sim card in it but he has done this before and it goes back to how it was (showing no sim card )
my question is wouldnt this point more towards a software problem rather than a hardware problem
help update please
right i got the thing now it wont work with an o2 sim
so i popped a vodaphone on in and it worked for a while
then i took sim out looked at sim holder and sim contacts and all looks perfect so i put the vodafone sim back in and im back to the invalid or missing sim card error what next guys ?
when the device boots up i get these three things on the screen
r 1.04.02
g 42.37.p8
d 1.13.82 wwe
i suppose thats the 3 things you were teling me about ?
could someone point me in the direction to the files i need and the order i need to put them on ?
and mabey a quick readthough or point me in the direction of a post relating to this problem
i get similar things when my xda boots too. I am pretty sure everyone does. Does it display an error message with the O2 sim in? Providing the phone is unlocked to all networks, this shouldnt cause a problem.
TBH I cant see that it not reading the sim could be a software problem (someone please correct me if I'm wrong). Even though the contacts look clean, you could try cleaning them anyway. I use the rubber-end of a pencil, or an elastic band if I cant find one. But dont go rubbing the contacts away altogether.. lol
ah right sorry ignore the (suppose thats the 3 things you were teling me about ?) bit in the post that bit was for another forum the reason why i typed all the info on where the thing boots up is because someone told me the radio may be corrupt and to reinstall or install the newest one so thats why i typed all that info and i was wondering where to get the files from in what order to do them and was there a sticky and where is my bloody pencil with a rubber on it !
Just to confirm, you ARE using a 3G sim, right? I don't think it works with normal sims
3g ?
no im not using a 3g sim but the vodafone one i tried worked for a while and that was not 3g i have also cleaned the sim card contacts and the phones contacts to no avail
i have also just unlocked it using the HTC_Universal_Radio_for_SIMunlock_v0.00.00 file
still wont recognise my sim
someone mentioned elsewhere that the radio stack was possibly messed up and i wouldnt be able to use the wireless connection ? but i can so that rules that out ? so its possbily hardware related but all looks ok inside
GaZ said:
Just to confirm, you ARE using a 3G sim, right? I don't think it works with normal sims
Click to expand...
Click to collapse
FYI mine worked fine with a normal O2 sim, bar the 3G stuff ofc
suggestion
try putting a piece of paper between the sim and the battery to push it down a bit. Its a longshot but I know of someone who had a similar problem and it was solved like that.
Hi
That's right try to use a piece of paper stick right behind the sim card to push aginst the sim card to force a good contact, but before doing so try to use a Q tip and small amount of rubbing Alcohol to clean the sim slot metal contacts because from time to time the metal contact might being oxidize and preventing it from a good contact with the sim card. If after trying all this still not work than you might want to try flash it with a new Rom.
any ideas what next please
hi
i have tried the paper behind the sim i have tried the cleaning of the contacts and i have upgraded the radio so as the title says any ideas what to try next as none of thme make my universal think theres a sim in it it just says missing or invalid sim ?
also at the moment my radio is 00000000 so its unlocked but if iwanted to upgrade it whats the best one to upgrade too ?
is it either UNI_radio_1[1].08.00 or is it best to upgrade to UNI_radio_1[1].09.00
and what do i do with the nbf file ? is there an upgrade program please
update
hi all
today ithought i would try a vodaphone sim out of my works phone in the universal and after 3 resets it worked the phone kept a signal for about half an hour then went back to the invalid or missing sim error so i put it in flight mode then turned flight mode off and the thing worked for the next 5 hours but now after leaving it alone for half an hour im back to the error ?
anyone any ideas please
another update
hi
last night i flashed my universal with the sim card in and when it booted up the phone was working there was a strong signal e.c.t. it stayed on for hours but when i got up in the morning and checked it it said missing or invalid sim card so i put it in flight mode then turned flight mode off and it started working again it has now been on for like 3 hours so has anyone got any ideas why it keeps coming up with this missing or invalid simcard error because i would like to get it fixed
i havnt got a clue what im talking about but could it be the antenna or something ? or is there something else i could try
thanks for all your help so far
morestyles
cmon guys please
hasnt no one got any ideas ???????????
after i flashed it it can stay on for hours even the full day but then i get sim isnt inserted error
plz plz plz help !

No service message

Sorry if this has been posted before, couldnt find any threads on the subject, I have a unlocked Touch HD but when i insert a o2 sim card it keeps showing as no service. when sim card is inserted it does recognise that its a o2 sim card and configures the setting
anyone out there had same issue?
Stock or cooked rom? Has it worked before or is this new behavior?
Cooked rom, o2 sim didnt work before i installed cooked rom
Do you know anyone else with a sim card that you can drop in there to see if theirs' get service? How old is your sim card? May take it by your provider and have them stick a card in to see if they can get it to fire up.
Also, go to your phone settings and see if your connection is set to a specific frequeuncy or if it's set to auto. If it's set to a specific frequency eg. GSM 1900/2100 or something like that, change it to auto and see what happens.
Did you purchase the phone unlocked or did you do it yourself? May be matter of flashing the correct radio.
Ive tried what you have suggested but still same issue, ive upgraded htc hd to the latest radio but same issue.
MIA said:
Ive tried what you have suggested but still same issue, ive upgraded htc hd to the latest radio but same issue.
Click to expand...
Click to collapse
MIA,
Have you tried the latest stock ROM (do a hard reset after reverting to a stock ROM)?
Have you tried different SIM cards from different networks?
How did you acquire this phone again?
Cheers.
I swapped my htc tytn 2 for this phone, ive tried orange, t-mobile, vodafone sim cards and they are all working fine, when i got the phone it had the latest official rom from htc and even then it was still showing as no service, ive upgraded rom to duttys 6.5 and upgraded to latest radio.
So you have tried other sims with this phone and you get service? If that is the case, I'm inclined to believe it's your sim. I've seen posts from others where their sim worked perfectly in their TYTN, but once in the HD, it didn't. Something to investigate.
Ive tried my friends o2 sim cards and same problem no service message, im starting to regret getting the htc touch hd as i really wanted it in the o2 network.
MIA said:
Ive tried my friends o2 sim cards and same problem no service message, im starting to regret getting the htc touch hd as i really wanted it in the o2 network.
Click to expand...
Click to collapse
MIA,
Have you tried it in GSM mode? It's really impossible that you can't get even the most basic of things running (excluding things like 3G or HSPDA).
Don't give up, just keep tinkering around in the phone settings.
Cheers.
Ive tried everything that has been suggested. this phone is driving me
MIA said:
Ive tried everything that has been suggested. this phone is driving me
Click to expand...
Click to collapse
MIA,
I'm really sorry, but I have no idea why it isn't working. The only thing I can tell you is to go into an O2 store and keep asking to try different SIMs and explain your issue. I simply cannot imagine why a sim would not work on one GSM network but it does for others.
That just baffles me.
Cheers.
ive tried brand new o2 sim card in the phone and same issue again, it recognises the sim card and configures settings but still same problem with no service on the reception bar its just got a ! mark next to it.

[Q] [HD2] Antenna exclamation mark and 'SIM card is missing' issues

Hello all, I bought a used HD2 off CL (USA), hoping to unlock it (if locked) and use it with my ATT prepaid sim.
Outwardly, the phone looks fine and everything about it works quite nicely, EXCEPT that when I insert my SIM card and start the phone, it shows me an exclamation mark on the antenna icon. When I disable all wireless connections and then re-enable it, the icon now changes to the SIM card icon with an 'x' next to it, and I am shown a screen with a keypad and the following message: 'The SIM card is missing. You can still make emergency calls if your service provider supports it.'
Thinking it was a ROM issue, I successfully loaded the latest ROM from [showthread.php?t=789506] but it did not resolve the issue. There is no issue with the SIM because it works nicely with my AT&T Samsung a607. There are no signal strength issues either.
Please help!
Can someone please provide some insight on my situation? I hope I haven't posted in the wrong forum; if so, mods may move it to the appropriate place.
Any advice on diagnosing the issue will be appreciated; I don't even know why the phone is acting the way it is. Many thanks!
Wait a moment, so your device isnt already SIM unlocked? Sounds to me like you need to go ahead and get an unlock code for it, then navigate to the \Windows folder and hit up the program called "simlock.exe" and input your unlock code, then try your ATT SIM again.
Thanks much for the reply. Other phones usually prompt for a SIM unlock code by themselves... why doesn't this one?
Running simlock.exe from Windows does give me the message "Network is locked, please input unlock code". Before I buy the code, I want to make sure that there's nothing physically wrong with the phone. It should give me at least *some* sign that my SIM is being recognized, but rejected due to network-locking, no?
Thanks again!
See thats the thing. With a foreign SIM card in the device, IF LOCKED, simlock.exe should run automatically on startup and ask for the code....so honestly I do not know if your device is messed up somehow, or if its just being wonky for the sake of being wonky. Perhaps you might want to flash a new Radio ROM and see if it then recognizes your SIM. BE SURE to NOT flash one with .51 in its name.
Thanks again. Can you point to a thread with detailed instructions for flashing a new radio ROM for my device? I found many threads while searching and I am confused. I don't want to choose the wrong instructions and brick this device; I haven't done anything of this sort before.
Look at the top of these forums for a stickie by Snarksneeze that will teach you everything you need to know.
Hi again... I don't have a spare 8GB MicroSD card lying around. Is there any way I can do this flashing over USB? I did read that there's a risk associated with flashing over USB (cable yanks, power loss, etc.) but I did flash the newest ROM without any issue, and hopefully I can do the same for the new Radio ROM.
The Radio version shown in the 'About Phone' section is 2.14.50.04, btw.
You can use your 16GB that came with the phone, or any other one for that matter. That requirement is more of a recomendation really. I have flashed with my stock 16GB many times. And yes, you can do it via USB aswell.
OK, so I have more information about the problem. I got the phone unlocked (I heartily recommend 'fastunlocker' on eBay) thinking that it would solve the issue... but it didn't. But, on a lark, I tried my friend's post-paid T-Mobile SIM in the HD2 and it worked! My AT&T pre-paid SIM does not... can this be a problem? The damn thing works nicely in other (unlocked) phones.
Is anyone else successfully using a AT&T GoPhone (prepaid) SIM on a TMOUS HTC HD2?
It may very well be the problem then. I have heard that some phones are incompatible with pre-paid SIMs.
God, that would suck donkeyballs. Can someone confirm that an unlocked TMOUS HD2 does not work with AT&T GoPhone prepaid SIMs?
had this same exact issue and realized that one of the pins in the sim card reader was stuck in the down position. I poked it with a small screwdriver and it popped back into place. works like a charm now.
Thanks for the reply. Are you sure this is the issue? As I mentioned in a previous post in this thread, my friend's T-Mobile SIM works nicely with the phone.
EDIT: Also, are you using it with an AT&T GoPhone SIM?
Bump... anyone?
Final bump: maybe I am SOL. :'(
Is anyone successfully using a TMOUS HD2 with an AT&T Prepaid (GoPhone) SIM?
Give it some time. Sometimes threads at XDA stay dormant for months and then suddenly BAM! a breakthrough happens.
I would say its your sim. How old is it?
I had the exact same problem. I bought a HD2 off cl and put my sim in and got the no sim message and exclamation point. I was using a sim from the voicesteam days but guess what it worked just fine in the Nexus one I had just gotten so I figured it had to be the phone. I finally used a friends sim and it worked fine. So I would turn the phone off in settings then slip his sim out with the battery still in and put my sim in and turn the phone back on. Guess what, it would work for about 10 min then it would suddenly go back to no sim message. So I went and got a new sim from T-Mobile and walla works like a charm. So try what I did and if you end up with the same problem try a new sim from AT&T. I don't know what is different about the HD2 but there something about the older sims that it doesn't like.
Hope that helps!
Hey... thanks for ther reply! My SIM is brand new (about two weeks old). I will however go to the AT&T store and get it replaced to see if it fixes the problem. Thanks again, I appreciate it.
Dear look my problem...
ashasaur said:
Wait a moment, so your device isnt already SIM unlocked? Sounds to me like you need to go ahead and get an unlock code for it, then navigate to the \Windows folder and hit up the program called "simlock.exe" and input your unlock code, then try your ATT SIM again.
Click to expand...
Click to collapse
-----------
I have a HTC HD2 working excellent with my card. Some day i received message : card is missing ....like you.
But restarting 2-3 times all ok. In a week the same problem again here.
Now i cant make a call. The same card in another hd2 works good. Any other card in MINE phone is missing...
Please help me.
Many thanks
[email protected]

[Q] No Service

Hi,
i have installed NexusHD2-ICS-CM9-HWA_V2.7 nand through MAGLDR with lastest radio to my HD2 but keep getting no service i have tried re-installing from scratch factory reset and other roms still get the same problem eveytime,
does any body have any ideas ? should i downgrade the radio? if so to what version ?
any help would be great , everthing else seems fine WIFI usb etc ....
a problem like that isn't down to what radio you're using, so dont bother going down the route of trying loads of radios, , , flash one of the later ones (many people settle on 2.12.50 2.14.50 and 2.15.50) and then move on.
No service is more usually a dodgy sim card, knackered/dirty sim card slot (can you read the contacts to/from the sim card? tested the sim in another phone?((though even that isn't 100% accurate, there have been threads where a sim card worked in other phones, but not in the hd2, a new sim sorted it)), a blacklisted phone, perhaps, or (and i think I've seen this mentioned) even the sd card can mess up the sim card.
Or, if you mean it connects to the network a bit, but drops out a lot, then it could be down to the two prongs inside that press against the inner casing to use it as an aerial, they can be pried up a little to connect more firmly against the casing, , there's a thread about it, google 'improving reception hd2 inurl:xda-developers' or something similar.
samsamuel said:
a problem like that isn't down to what radio you're using, so dont bother going down the route of trying loads of radios, , , flash one of the later ones (many people settle on 2.12.50 2.14.50 and 2.15.50) and then move on.
No service is more usually a dodgy sim card, knackered/dirty sim card slot (can you read the contacts to/from the sim card? tested the sim in another phone?((though even that isn't 100% accurate, there have been threads where a sim card worked in other phones, but not in the hd2, a new sim sorted it)), a blacklisted phone, perhaps, or (and i think I've seen this mentioned) even the sd card can mess up the sim card.
Or, if you mean it connects to the network a bit, but drops out a lot, then it could be down to the two prongs inside that press against the inner casing to use it as an aerial, they can be pried up a little to connect more firmly against the casing, , there's a thread about it, google 'improving reception hd2 inurl:xda-developers' or something similar.
Click to expand...
Click to collapse
Thanks for the reply,
I tried 3 different working sims but still have no service, if i try make aphone call it says turn off airplane mode which is off, ive tried turn airplane mode on then off but to no avail , i have also tried mobile setting but nothing ever appears
3 different sim cards and non of them worked? Install WinMo and see if you get a signal there.
Marvlesz said:
3 different sim cards and non of them worked? Install WinMo and see if you get a signal there.
Click to expand...
Click to collapse
tried windows mobile dark forces ultra fruit get "sim error sim card is missing or invalid"
Winmo = Windows Mobile 6.5 (Stock HD2's OS, and NOT DFT's UltraFruit Windows Phone 7)
Anyway, since you tried the sims on another operating system regardless of what it is and you still got an error, it's probably a hardware thing.
Try to read this: http://forum.xda-developers.com/showpost.php?p=31975638&postcount=2 again!
deecolan said:
tried windows mobile dark forces ultra fruit get "sim error sim card is missing or invalid"
Click to expand...
Click to collapse
got this to work with above windows mobile after re-installing 2.08 normall hspl, really want ICS install, windows mobile is of not interest to me
any ideas ?? don't seem to get sim card error now , just will not find network, network is o2 ireland btw

[Q] MOD's - please delete thread

I've sorted the problem and seeing as no one has replied I thought you may a well remove the post.
I'm running my HD2 on a NAND NexusHD2-ICS-4.0.4-CM9-HWA V2.8 ROM. Apart from a couple of minor clitches, a;;'s been fine. One thing I've not tried was using a different sim card until last night. I needed to activate a PAYG Orange sim so swapped it over but nothing....I tried my Tesco Mobile sim and it was fine then tried another working sim (3) and that wasn't recognized either. My old sim's back in and working for the mo but I'm due to receive a new one and really don't want to be without a working phone - I'd like to try and suss this before the sim arrives if poss.
I've done a couple of searches for answers to this problem and the only issues I see are people who's phones don't recognize their sims after flashing or sometimes after hard resets but nothing mentioning problems with different sim's not being recognized after swapping.
Any suggestions as to what's the best course of action?
I unlocked the phone via a code from eBay before moving from Windows 6.5 to my new ROM - could that be something to do with it?

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