Database Users

SPRINT: no more dropped call credit

if you dial *2 and try for the $.50 credit for dropped call, you now get 2 minutes of airtime instead. has anyone tried getting out of their contract for this change in the agreement? i tried, just wanting more minutes or a better deal, but without even asking why or wondering why i want to cancel, they just straight let me cancel. i couldn't believe it. i have it set to cancel at the end of my billing cycle. sprint is going further and further down the drain, meanwhile at&t is #10 on the fortune 500 list, sigh.

No offense. And I understand when you pay good money you e3xpect good service. However the fact that more often than not whe you get a dropped call you call Sprint; after a while, they are better off letting you go than keep giving you .50 cents.
Each time you call Sprint to get your .50 cents it costs them $45 to handle that call.
Also, from a common sense point of view. If you call a company more than 3 times a month, the company is most likely not making any money from you and also on your part you are better off going with someone else since they are not meeting your needs. It's called Utility in economics

If Sprint let you cancel without making a retention offer, then they clearly saw no value in you staying a customer. Perhaps you used the *2 option just a little too often?

being given .50 never made any sense to me to begin with. if i lost a few minutes on dropped calls. then giving them back to me makes all the sense in the world.

What the hell? They used to give you 50 cents for dropped calls? That was stupid. And alabjj, how do you know all this?
Also, cancelling your contract because they stopped giving you 50 cents and started giving you more airtime is the dumbest **** I've read on all the forum. Wow.

fusQer said:
if you dial *2 and try for the $.50 credit for dropped call, you now get 2 minutes of airtime instead. has anyone tried getting out of their contract for this change in the agreement? i tried, just wanting more minutes or a better deal, but without even asking why or wondering why i want to cancel, they just straight let me cancel. i couldn't believe it. i have it set to cancel at the end of my billing cycle. sprint is going further and further down the drain, meanwhile at&t is #10 on the fortune 500 list, sigh.
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You have always been able to discontinue your service for any reason or for no reason. However, you might want to check your final bill for an ETF charge.
I do not believe that the Sprint agreement contains any wording about either a monetary or minutes credit for dropped calls, so it would not be a change in the agreement, just a change in policy.

alabij said:
No offense. And I understand when you pay good money you e3xpect good service. However the fact that more often than not whe you get a dropped call you call Sprint; after a while, they are better off letting you go than keep giving you .50 cents.
Each time you call Sprint to get your .50 cents it costs them $45 to handle that call.
Also, from a common sense point of view. If you call a company more than 3 times a month, the company is most likely not making any money from you and also on your part you are better off going with someone else since they are not meeting your needs. It's called Utility in economics
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how do you figure a fully automated call costs $45 to handle?
also your theories on calls placed/month may or may not be true, they're besides the point. sprint wouldn't have offered the plan in the first place if they didn't plan on you calling in to claim it. its a guarantee on their good service, a promise that you will have very little dropped calls, and if you do have a dropped call, that they will take care of it. i think that promise delivered them more customers and profit than did the loss from the cost of operating the automated reporting system.
anyways, i guess someone finally alerted them that everyone is getting $10 off each month! honestly it lasted way longer than i ever expected it to (10+ years?). and yes i get 20+ dropped calls a month.

hidavi said:
Also, cancelling your contract because they stopped giving you 50 cents and started giving you more airtime is the dumbest **** I've read on all the forum. Wow.
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oh really? whats the point of having a contract then? if i am promised $.50 credit for each dropped call, and i rely on this promise to sign up for service, and suddenly they don't want to give me the money they promised me, its "the dumbest **** ever" lol!
i think you are fighting against the idea of a contract/promise/agreement rather than its terms.
i bet you'd be complaining if they started charging you more for text messages than you had originally agreed to.

bakntyme said:
You have always been able to discontinue your service for any reason or for no reason. However, you might want to check your final bill for an ETF charge.
I do not believe that the Sprint agreement contains any wording about either a monetary or minutes credit for dropped calls, so it would not be a change in the agreement, just a change in policy.
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well the operator lady let me cancel, i had it set to cancel at the end of my billing cycle (i wasn't really going to cancel).
sure enough the next day i got a call back from sprint. they offered and i accepted $5 service credit per month.
i still have 20+ dropped calls a month, though. oh well i love sprint still.

ScottC said:
If Sprint let you cancel without making a retention offer, then they clearly saw no value in you staying a customer. Perhaps you used the *2 option just a little too often?
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they ended up making me a retention offer, they actually CALLED ME! it obviously made sense to profit $50 vs. letting me go. bottom line is they unilaterally modified the agreement which nullifies the agreement, but you must protest within (i think) 30 days of the modification.
know your rights as a consumer!

No offense but I smell bull****. Nobody called you, and you're retarded for staying on the phone for approximately 15-20 minutes for half of a dollar. Time is money, you most likely have too much of the first and not quite enough of the second.

i'm not here to make friends, im here to report my experiences to help the community at large. i really don't give two ****s if you don't believe me.
also regarding your 15-20 minutes, you are misinformed. it takes about 3-5 minutes to report all your dropped calls at once, try it.

fusQer said:
and yes i get 20+ dropped calls a month.
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wow, where do you live

College Student Goes To Cancun For A Week, Comes Back To $11,667 Sprint Bill

http://con.st/10009371 with an evo
move or delete if repost...

Well seeing how they're supposed to shut the account down if you go over a spending limit, I call bull****.
Sent from my Evo, using the xda app

backdown said:
Well seeing how they're supposed to shut the account down if you go over a spending limit, I call bull****.
Sent from my Evo, using the xda app
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not everyone gets that spending limit. people on iffy credit get put on it. if you have awesome credit then theres no spending limit so they can catch you with a 11k phone bill. my friend has a 600 dollar overdue bill meanwhile i have a 150 limit

I have heard of this on Verizon as well I believe it. If ur going out of the country turn off everything or leave ur phone at home...

backdown said:
Well seeing how they're supposed to shut the account down if you go over a spending limit, I call bull****.
Sent from my Evo, using the xda app
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manooti said:
not everyone gets that spending limit. people on iffy credit get put on it. if you have awesome credit then theres no spending limit so they can catch you with a 11k phone bill. my friend has a 600 dollar overdue bill meanwhile i have a 150 limit
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pow............

This is insane, ridiculous unbelievable.. Good luck to Stacey and her Family...

what she probably failed to realize is that the evo background syncs a whole lot. so while she may have only been on facebook for a couple of minutes, htc sense was on it all day. plus sense weather was collecting data for location and weather etc etc..

While I feel sympathy for how outrageous the bill is, she should have known international data roaming is $$$

When I was in Cancun last month, I was in airplane mode the entire time. What an idiot!
Sent from my PC36100 using XDA App

i want to feel sorry for her but her numbers dont eve match up she listed both 600 mb and 4.7 gb as how much data she used. 5 mintues of face book pushing emails background data from weather etc wont run either of those ina week. now if she was using qik or something to broadcast her vacation to the world for a few hours maybe.
while its easy to feel sorry for her and blame sprint the question is who is on the account? it sounds like it was a shared plan and that her parents had enabled international roaming and were told the charges when they did however they didnt tell their daughter.
with the discrepency in the amount of data used in her story, the fact she said she wasnt internationally set up but still thought to get on facebook and the fact sprint has confirmed the phone esn wasnt duplicated etc i tend to think she is giving a partial story, and is upset as anyone would be with the bill.
My guess she knew she was going to get charged but didnt realize exactly how much it would cost her and used it anyway. Then came home to a big bill and so downplays her usage to try to get it reduced and is upset as anyone would be with the extreme charges.
thats at least what i would bet the case is.

facebook sync loop for the loss!

Sorry, seems iffy to me. Only using FB 5 times a day and text messages? There is no way that is even close to that sort of data usage.
Screenshots or it didn't happen.

I don't really curse much but; That is a REALLY STUPID *****. I am sorry to say. After reading what happened from the orignal thread starter and the other posters in the sprint user forum, she is at fault because like a majority of consumers, she doesn't read the documents provided to her and expects the company to clean up the mess she started and made.
I really hate when consumers get away with things like this. They are purposely clueless too take advantage of companies. I am no company lobbyist, but I guess I should be dumb too if it will get me a freebie.
Sent from my phone bone

It's her fault and sprints. Sprint should have shut off service after $1k or 2k of charges and got verbal confirmation before restoring service. If they can protect themselves from users who abuse their service with large data usages then why not with excessive charges.

thisguyinoc said:
When I was in Cancun last month, I was in airplane mode the entire time. What an idiot!
Sent from my PC36100 using XDA App
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Same here, went on a cruise to the Bahamas and left the phone turned off. My buddy had his on airplane mode and just used it for taking pics. Whether or not the rates are correct, its pretty stupid to use the phone for anything other than emergencies when you're in another country. Even with international calling, I don't think that applies to data. I could be wrong though. Seriously, you couldn't stay off Facebook for a frickin week?!?
Sent from my FROYO'D EVO using xda app

IceCreaMan said:
It's her fault and sprints. Sprint should have shut off service after $1k or 2k of charges and got verbal confirmation before restoring service. If they can protect themselves from users who abuse their service with large data usages then why not with excessive charges.
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Because in one instance they would be limiting access to their equipment from heavy users who were previously promised "unlimited" service (if this was indeed the case with Sprint); but in the other instance they have no incentive to do so - they are simply counting money.
I agree, however, that it would be ethical to:
1. Put an end to ridiculous international roaming charges somehow
2. Provide adequate warning to customers where #1 is not possible (due to politics, etc.); if one can get a free text message when the monthly bill is due, there's no reason something like that can't be set up for roaming:
"Hey customer, as a courtesy notice, as of mm/dd/yyyy you have accumulated $X in roaming charges. You can turn off your phone, or keep using it according to your roaming agreement - link here."
where X can be 300, 500, 1000, etc. or several of the above.

Stupid.
/10chars

"College student does something stupid that costs them a lot of money"
This isn't news... hell, it's an everyday occurrence!!

i used to be a escalation supervisor for a sprint call center and i can tell you that this is valid charge. at most they'll probably meet her half way...those intl charges can suck but that what she gets for being a dumb *****! btw i seen higher!

Decided to use my ip hone instead of my evo last month in cancun. Even with all international features enabled, I still ran up a 1400 dollar bill . Was my fault I paid it. Just my experience.

sprint pulling a little scam on me, beware

i just got off with phone with some csr that i could barely understand and i found out why my bill went up slightly a few months back.
we all know that all smart phones are blessed with the premium data now, but this should not be for those of us already in a contract before this little bonus charge came to life.
well, they decided to upgrade one of my lines that wasn't already using premium data with our telling me.
when i was able to extact this new found fee from our "converstation", the csr arugued that all smart phones are required to have this new fee. when i argured to her that i was in a contract and this was not right, she said that our second line wouldnt be able to use premium data, when i asked what that meant she said the second line wouldnt be able to use 4g, and i said well thats good becasue:
A. i have never have even met one person that has used this and there is no talk of it being in my area anytime soon and
B. my second line is tied to a phone that couldnt use 4g anyways.
1 so not only did sprint magicaly start billing me for this
but they also
2 argued that this is the way it is, and i have no say in the matter
3 and when i argued that i have a contract that they are breaching
4 they argued that i would miss out on something (aka switch their tactics from brute force to attempt to sell something i dont want and cant use)
5 that i couldnt use anyways.
i am very disappointed in sprint for such behavior. i absolutely hate talking to sprint about anything, is there a way to request speaking to an American when calling the csr's?
This is the way class action law suites are born and we all loose when this happens.
in the end the csr said she removed the "features" and they wont show up on my bill again. i wont be holding my breath.
people make mistakes but this seems intentional and instead of owning up to it they insulted my intelligence and argued with me and then try to sell it to me, but eventually realized that i wasn't going to budge.
sprint, im going spread this word of this one buddy...

If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.

If your other phone is a 3G phone you are SOL. Sprint charges the same amount for 3G phones as they do for 4G phones.

The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.

heathmcabee said:
The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.
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Taking phones for repairs and replacements will not charge you the $10

is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol

potna said:
is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol
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Were you ever suspended for non-payment?

I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.

DirtyShroomz said:
If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.
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The OP said Sprint upgraded the line without telling him/her.
Sent from my PC36100 using XDA App

matt2053 said:
I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.
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Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.

nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.

potna said:
nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.
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Hmm... in this case then it's simply an error. Though, if you ever did switch phones it would be added. If your line was upgraded without your permission, did you receive a new phone?

DirtyShroomz said:
Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.
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So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
Sent from my PC36100 using XDA App

matt2053 said:
So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
Sent from my PC36100 using XDA App
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That's for sure, I see it all the time

DirtyShroomz said:
Taking phones for repairs and replacements will not charge you the $10
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I have a replacement transform arriving tomorrow, hope you are right

uniquenameevo said:
I have a replacement transform arriving tomorrow, hope you are right
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100%
10chars

Help me guys, Por Favor :)

I was not sure where to post this at but alot of you guys are absolutely helpful
so i figured i'd post here and ask for your help. Sorry mods and i hope this
doesn't get moved!!! It is a little long so i apologize for ranting
I've been with Tmobile since November 2010 and i was told I would be able to
switch over to post paid from flexpay in 6 months which i estimated around April.
Good deal. I am on easpay(automatic drafting) and the payments are always on time. Last month, I paid my usual amount for one line. Cool, everything is fine.
A week or two later, i decide to add a line for my brother to get a phone. Being flexpay, i have to of course buy the phone and make a payment in advance for services as well as month in advance since it is in the middle of the bill cycle. Again, no worries everything is cool.
So low and behold the phone gets here and the same day it gets here, both his and mine line are suspended for nonpayment(even though i made a payment for both). I call in and talk with the reps from the Philippines and they tell me they can't find a payment.
So i am basically getting annoyed because i always pay on time and they are telling me i have not paid for either line.
So i used the trick and I called back and instead of using my number, i just typed in my friend's number(She is postpaid) and i got their division of postpaid customer service and explained the situation. They filed a lost payment and while they researched it, they reinstated my account. Eventually that was solved.
Okay, so flash forward to two weeks ago and the same issue occurs except this time I didn't make a payment nor was automatic payment supposed to take the payment out. It is due on March 3rd and it took the payment out
at the end of February.....
So i call in and dispute this and they what..."Can't find the payment" and they have to do another lost payment search and it will take 3-4 business days.
I go on vacation for Spring break and I decide to call in and figure out what is going on. I've given them nearly 2 weeks to fix it.
So now...
1)Can't find the payment(even though my checking acct shows it was taken)
2) They closed the case of the missing payment...Didn't contact me by phone email, text, letter in the mail or anything letting me know the case was closed and letting me know what else i could do or needed to do. They just closed the case and had i not called in, i would have never have known it was closed.
Basically they can not find a payment and even now that i have taken the actual checking out statement in to the store and had them fax it(while i was there) they are still telling me nothing can be found.
It's $101. I am not worried about this money. It is the principal of the situation and the fact that I do not want to be apart of a company
who takes money but can't find the payment.
I didn't mail the money or a money order. It is an electronic payment.
There should be footprints everywhere that shows a payment. And i
don't see how the same exact issue can happen in less than 3 weeks
apart.
any suggestions? what would you guys do?

The fact is, you have proof in the bank statement that T-Mobile collected money from you. Sounds like you're going to have to climb the supervisor ladder until you get someone who has some authority. They can't deny a payment when your bank confirms they took it, so it's just a matter of following it through to the end. As to how you view T-Mobile and whether you wish to stick with them, that's up to you.

Is there anyway to get contact with someone above the call center reps? I've spoken with 2 supervisors(obviously from the Phillipines) and it has just been
an annoying ordeal.
I am only sticking with tmo until the Xperia play or Bionic is released(or some new windows phone catches my eye).
I just need to figure out how to get in contact with someone above the call center reps

They tried to screw me over too when I returned my g2 and got a mt4g. They were charging me for both still because I just did the thing where you add payments to your bill. They were still charging me for the phone I returned and the new one. For about a month of fighting with them, they just kept saying we don't see the payment then they started telling me they returned my money which wasn't true because it wasn't in my account and a credit was never made. So I called the bank and bam 3 days later I got my money. Go to the bank and tell then T-Mobile said they returned you the money and you haven't received it. They will return it for you and take care of the liars at T-Mobile. Been with them for 8 years, I don't know why they were gonna lie and try to screw me out of $138. Bullcorn.
Sent from my HTC Glacier using XDA App

I can almost guarantee the payment was accidentally posted to your friends acct.

@Chad, haha that is doubtful
But anyway, after threatening to leave and take both lines with me to Verizon, she credited my account for the next billing cycle 54 bucks.
Small compensation but at least i got a decent rep who actually did something in my favor.
And I already called my bank and disputed the charge and i should have my 101 dollars back by tuesday the bank rep said.
This works out in my favor. I am still leaving them because i find their flexpay customer service horrible and since my next bill is not due till May 5th now, i am
able to A)save a month of paying a bill B)able to wait and see what comes out for
the other 3 carriers at CTIA

Sounds like Sprint is already taking over, in the CS dept.

There's a big push to get ppl from fp to post paid. Have you asked if you're elegible for conversion?
I've seen payments post to the wrong acct before.

Me too same exact situation here. Was grtting chastened for the g2 and the 4g. Lame.they did fix it though.
Sent from my HTC Glacier using XDA App

I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha

carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
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It does your probaly going to have to wait another 6 months to get post paid. Make sure you have that they are at fault so get it in writing. I myself pay full price for my phone out of contract plan. Since its cheaper in the long run anyway.
Sent from my glacier using XDA Premium App

carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
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If you want off flexpay go into a corporate store and get them to call. In the store they have the same list to see if your prequalified or call from someone's phone who goes to regular customer care.
Sent from my HTC Glacier using XDA Premium App

Eh, it's all good.
I'll just drop the 200 for the ETF or sell the line to a friend
I am WANTING THAT FRIGGIN Xperia play

Xoom coming to Sprint tomorrow.

Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
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bsbokc said:
Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
Sent from my PC36100 using XDA Premium App
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Xoom wifi is being sold in stores.
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It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.

trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
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Me too! 10 chars

trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
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How do you do that. I would jump on this if I could do that.
Sent from my PC36100 using XDA Premium App

Wouldn't you have to pay it off on the next bill? I don't like charging stuff to my account because I'd rather pay for it in full. I didn't know you can essentially finance equipment.

gqstatus0685 said:
Wouldn't you have to pay it off on the next bill?
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That is the way it has always worked with my account...

Just make sure you dont get caught up dude @ the guy who said he would pay it off at his own pace.
Sent from my PC36100 using XDA App

the xoom was released on sunday. i ordered one and have it now. none of the stores had it in stock.. perhaps tomorrow they will. i sold my 3G version....
and yes you can charge equipment to your account.

I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.

Too bad they don't have a 3/4G version available. Would love to add it to my unlimited plan.

trhonda2000 said:
I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.
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That's the most insane thing I've heard in a while. I've never heard of anyone doing this. So you're going to float your bill and pay fees and other penalties until you can afford to pay it off? If you have even a slightly good credit rating you could get a $600 credit card with 0% for a year probably...

i added a couple of mobile phones several years ago to my account--not at the same time but one was one year and then a year later or so..
anyway, i paid the mobile handset off across 2 billing cycles at least (phone was like 600 ish then) and had no fees or extra costs.
the main thing was paying your wireless bill on time.
home girl's case may be solid and unique to her case so i am inclined to believe her based on my past experience.
you must not have any limits or ASL on your account and be in good standing with no past due balance. im sure you may know this...

From what I was told purchasing "equipment" doesn't incur fees, only your service bill does. I will still pay my service bill on time but the equipment I charged will be paid off in payments. After searching online I too am seeing conflicting information regarding this, so now I'm slightly leary. Worst case scenario I will be sending it back if what I was told was false.

Yeah I've been with Sprint for like 7 years since I was in high school. I don't have a spending limit on my account and pay my bill in full every month and never had one late payment. I don't like to bill to my account but to each is own.
I prefer to just pay it in full just be to be on safe side of things. Good luck with your purchase though but just make sure you call to verify the payment plan options because it's harder to get things fixed when they are screwed up.
I'm only saying to call because every time I call Sprint I get conflicting information and nobody seems to know what they are doing. Also if you want to check your Sprint Credit Worthiness log into your Sprint account then delete the address bar and replace it with this:
javascript:function getYesNo(s){if(s=='Y') {return 'Yes';}else{return 'No';}};alert("Your Hidden Stats:\n\nSprint Financial Value: "+loyaltyAccVal+" of 10 (higher is better)\nCredit Class: "+creditClass+"\nAccount Spending Limit: "+getYesNo(aslFlag)+"\nHotlined Account: "+getYesNo(hotlineFlag));
and hit enter. A box will pop up and that will show you. I believe it would be correlated to the results if they will allow you to bill to your account.
Mines shows:
Sprint Financial Value: 7 out of 10
Credit Class: G1
Account Spending Limit: No
Hotlined: No

Well I've gotten conflicting info when calling. When I speak to sales they have no idea and put me on hold to find out and then tell me it has to be paid in full after speaking with the "collections department", when I spoke to someone in billing I was told that it doesn't have to be paid in full and many customers have "made payments" on purchases billed to their account. I would love to pay for it in full but I can't shell out $600 at once so that's why this option appealed to me, if it turns out that's not the case as I stated before I will give them hell and worst case scenario return the equipment.

Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.

gqstatus0685 said:
Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.
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LOL isn't that the truth! Its going to really piss me off if that's not how it works for my account as I was really looking forward to getting the Xoom and accessories I ordered. I hate calling there because I can never get a straight answer about anything, and the order is already out for delivery so too late to cancel if that's true, I will truly give them hell if I was given false information.

there is no pay plan. they give you about 2 bill cycles which is plenty. if you need more time, make sure you are showing good faith--by paying your wireless bill and also paid a good portion of yourequipment--this gives you good favor with the account rep and they may be more inclined to help.
we all want to pay our balances off at once--however sprint extends this as a courtesy to their good customers. if you know you can afford the device you can maximize your purchasing power in a short time period.

I did call accounting services again to confirm my initial answer towards this. I was told there is no official "payment plan" per say, however they do not "require" you to pay the equipment off the following billing cycle. He did mention as long as you are paying your cell bill and making payments towards the balance there should be no problems, however he recommended that its paid off in a "timely manner". So yep, basically what the poster above me said. We shall see...