Database Users

New T-Mobile Contract Sucks!

So I said F-it, I'ma get a Nexus1. I call up TMo and they tell me the following:
$529 with no contract - ok
$179 with 2 yr contract - NICE
The only plan you can get gives you 500 minutes - WTF!?!?
The ****ty ass plan above costs $79/month - GTFOH...
You are stuck at that plan for 2 years unless you want to pay an extra fee - CLICK!
Don't they have an unlimited minutes plan for like $50 by itself... plus the data/text extra...
Why would they restrict your minutes, its stupid...
Anyone else deal with this?

Just buy the full price unsubsidised version and it will save you money in the long run. Then get a t-mobile plan with a free phone and add internet later on

nando99 said:
Why would they restrict your minutes, its stupid...
Click to expand...
Click to collapse
Perhaps you should ask them in their forums. This is a Nexus One forum.
SC

nando99 said:
So I said F-it, I'ma get a Nexus1. I call up TMo and they tell me the following:
$529 with no contract - ok
$179 with 2 yr contract - NICE
The only plan you can get gives you 500 minutes - WTF!?!?
The ****ty ass plan above costs $79/month - GTFOH...
You are stuck at that plan for 2 years unless you want to pay an extra fee - CLICK!
Don't they have an unlimited minutes plan for like $50 by itself... plus the data/text extra...
Why would they restrict your minutes, its stupid...
Anyone else deal with this?
Click to expand...
Click to collapse
Just to be sure - did they mention that the $79/month plan includes 500 minutes plus unlimited text plus unlimited data? It is really $39 for the 500 voice minutes and $30 for unlimited data and $10 for unlimited messaging, but to get the subsidy for the N1 you need to get all of that in a bundle.
They do have unlimited (contract) voice for $59/month, but you'd have to add text and data to it and that would end up $99/month for unlimited everything.
They also have unlimited (non-contract) voice for $49/month, but you can't get a phone subsidy with that plan.
In the past I don't remember having to pay a fee to switch to a more expensive plan - only for activating a new line or switching to a cheaper plan. You could probably sweet talk them into waiving the fees in order to get the higher monthly payment out of you if you escalate it, but I wouldn't bank on it.
The other option is to buy without a subsidy and get one of the Even More Plus plans which are $50 for unlimited voice or $80 for unlimited everything. In the end, you'll save in the long run for the up front purchase price.
If you are a gambling sort, then you could wait and see if the N1 (or an equivalently spec'd phone of some sort) is offered directly by T-Mobile and then you could get the cheaper Even More Plus plan and they'd let you spread the payments out on the full price on the phone over 20 months. That is really the best way to get a phone from T-Mobile, but it only works for phones they sell directly, not the N1 sold by Google. Using that system you pay nothing out the door, you pay about the same as someone on a contract for the first 20 months and then your monthly bill drops back to about $20 cheaper than the contract price when the payments are done. Contrast that to someone who bought a discounted phone and had to pay the discounted price (like $179) to get out the door, their monthly payments are about the same, and their monthly payments continue to be high even after they pay back the subsidy...

ScaredyCat said:
Perhaps you should ask them in their forums. This is a Nexus One forum.
SC
Click to expand...
Click to collapse
In particular, the plans issue has been discussed to death in the T-Mobile Nexus forum (not nearly as much info on the phone itself compared to this forum, but a lot more talk about T-Mobile plans - including info on a multi-step process on how to get one latched into a Family Plan):
http://forums.t-mobile.com/t5/Nexus-One/bd-p/Nexus_One

PhantomRampage said:
Just buy the full price unsubsidised version and it will save you money in the long run. Then get a t-mobile plan with a free phone and add internet later on
Click to expand...
Click to collapse
Think of it as an investment. The extra $300 you're spending is a one time fee so you'll never have to deal with a carrier contract again.
As long as you take decent care of the phone, you'll be able to sell it for at least a couple hundred bucks when you're ready to upgrade again.
I bought an unlocked N1 and an Even More Plus plan. For $59/mo+tax I'm getting 500 anytime minutes, unlimited NW, unlimited txt, unlimited data.
Well worth it IMO.

You can have an unlimited plan if you buy the nonsubsidized version. That's what I did since I didn't want to lose it.

You can call customer service for tmobile and get bumped up to any of the even more plans. Maybe you should do some research before you start making claims about something...

Well, hey! This will work if you have the Loyalty Pacakage before-hand
If you did have the Unlimited Loyalty package, before you got your N1 ordered, you will absolutely be able to get the package back. However, I'm waiting to hear from google as to the validity of this approach in terms of their TOS. I never allow companies to tell me what I can and can't have. Social Engineering for the win!
1. Call t-mobile, state you want your unlimited loyalty back
--- They will state, it is automatically changed when you order the phone.
2. State, when I was offered the Unlimited plan, I was informed that I had the ability to go back to my old contract at any time, even when you didn't offer the MyFave plan anymore, I'm absolutely certain that you can change it.
--- If they say that they cannot because it doesn't exist anymore;then
3. Ask for a supervisor. State that you want the plan back.
Don't allow them to work you, and talk about "Well that the way it works when you buy the Nexus One."
DISCLAIMER---"As this has worked for me on 2/1/10, I cannot garuntee that Google will see this as an 'upgrade', eventhough you will be paying more. Google may want to charge the remaining cost on the phone if you chose to upgrade."

masse1369 said:
You can call customer service for tmobile and get bumped up to any of the even more plans. Maybe you should do some research before you start making claims about something...
Click to expand...
Click to collapse
That is what I was thinking, like why it is set that way... a la, it is not T-Mobile, it is Google that said you have to sign up for that specific plan. Not sure why they did it that way, but it is what it is. Want to complain about it, call up Google... want to change your plan after signing up to the unl everything plan, talk to t-mobile and switch after you sign up. Pretty well documented that you can do this and not get the Google charge back fee crap.
As well, it is amazing people can find this website, register, and make a new thread ranting and raving... but they can't spend half that time doing a simple search to find out a little more information.

I work for T-Mobile. He sounds like just a typical customer. No offense. Even if they were for some reason to say that you have a Nexus One, put your sim in another phone for a couple of days and let it update in the system and then you could do it with no problem. With that being said you can still just call them and say you want to be bumped up to the 1000 min or the UNL. Even more plus is still a better deal though...

masse1369 said:
You can call customer service for tmobile and get bumped up to any of the even more plans. Maybe you should do some research before you start making claims about something...
Click to expand...
Click to collapse
Research? I did. I am. Me posting, is part of the research. I posted what I knew so far and what I was told. I was told I can not be "bumped up" to any plan unless I pay a fee. That is what I was told. Therefore, my "claims" are correct as of the time they were posted.
pjcforpres said:
That is what I was thinking, like why it is set that way... a la, it is not T-Mobile, it is Google that said you have to sign up for that specific plan. Not sure why they did it that way, but it is what it is. Want to complain about it, call up Google... want to change your plan after signing up to the unl everything plan, talk to t-mobile and switch after you sign up. Pretty well documented that you can do this and not get the Google charge back fee crap.
As well, it is amazing people can find this website, register, and make a new thread ranting and raving... but they can't spend half that time doing a simple search to find out a little more information.
Click to expand...
Click to collapse
Again, I posted what I was told - which is that you can not do such and such as you stated - that's why I asked what others have done. Still searching here buddy... it amazes me that people still find it necessary to be rude when a simple question was asked.
masse1369 said:
I work for T-Mobile. He sounds like just a typical customer. No offense. Even if they were for some reason to say that you have a Nexus One, put your sim in another phone for a couple of days and let it update in the system and then you could do it with no problem. With that being said you can still just call them and say you want to be bumped up to the 1000 min or the UNL. Even more plus is still a better deal though...
Click to expand...
Click to collapse
Let me tell you, a typical customer doesn't call 3 times to finally reach somebody that actually knows what they're talking about. Again, I posted what I was told. Which was, again, that I can not do what you are saying.
---
My whole thing was this - I'd like to get the phone for $179 with a new contract - I would need more minutes then the amount provided in the ONLY plan I can choose (as I was told) - has anyone else dealt with this, what can I do?
Did my initial post miss something? Did I not say "I call up TMo and they tell me the following" - if what I was told is BS, how is that my fault?
I'm glad being rude online is still cool.

nando99 said:
Again, I posted what I was told - which is that you can not do such and such as you stated - that's why I asked what others have done. Still searching here buddy... it amazes me that people still find it necessary to be rude when a simple question was asked.
Click to expand...
Click to collapse
What happens here a lot is that people don't ever seem to take the time to do any research, and just fire off new threads every time they think of something instead of reading. There was a user the other day that had 5 threads that he/she originated all asking questions about often talked about topics sitting on the 1st page of Nexus General. I've seen thread after thread day in and day out on the same exact thing. So yeah, those of us that come here often get annoyed at new threads that have already been discussed in detail.
In fact what you're asking has been talked about so much that its not only on XDA, but Google's and T-Mobiles forums as well.
What you should have done when the rep mistakenly told you that the plan could not be upgraded (and you thought that doesn't sound right) is ask for them to confirm that information, and/or a supervisor. Google now is offering Phone support as well fielding ordering questions, though this is still best answered by T-Mobile directly. The 79.99 even more plan is the only option you will have at ordering to secure the subsidized price, but that doesn't change the contract details, and you are allowed to upgrade your plan (just like any other subsidized phone they sell) if you require more min.

bofslime said:
What happens here a lot is that people don't ever seem to take the time to do any research, and just fire off new threads every time they think of something instead of reading. There was a user the other day that had 5 threads that he/she originated all asking questions about often talked about topics sitting on the 1st page of Nexus General. I've seen thread after thread day in and day out on the same exact thing. So yeah, those of us that come here often get annoyed at new threads that have already been discussed in detail.
In fact what you're asking has been talked about so much that its not only on XDA, but Google's and T-Mobiles forums as well.
What you should have done when the rep mistakenly told you that the plan could not be upgraded (and you thought that doesn't sound right) is ask for them to confirm that information, and/or a supervisor. Google now is offering Phone support as well fielding ordering questions, though this is still best answered by T-Mobile directly. The 79.99 even more plan is the only option you will have at ordering to secure the subsidized price, but that doesn't change the contract details, and you are allowed to upgrade your plan (just like any other subsidized phone they sell) if you require more min.
Click to expand...
Click to collapse
I do not consider myself any kind of noob or nuisance but my search on the topic could've been better... Plus, I'm always lurking so I figured I might have seen this brought up...
It's all good though, I just don't see the point of being rude - bringing up an old topic couldn't have pissed pple off that much... lol

nando99 said:
I do not consider myself any kind of noob or nuisance but my search on the topic could've been better... Plus, I'm always lurking so I figured I might have seen this brought up...
It's all good though, I just don't see the point of being rude - bringing up an old topic couldn't have pissed pple off that much... lol
Click to expand...
Click to collapse
Personally, my response was based on your OP taking a tone of "T-Mobile is stupid, who else thinks so" essentially. You were not asking is there any way around it, you were asking if anyone else had experienced the stupidity that is T-Mobile... yet, it isn't even T-Mobile who said that is the plan you have to sign up with, and T-Mobile is perfectly willing to upgrade you to a higher minute plan once you sign up. Add to that this exact topic has been talked about at agnosium, and at one point just a week ago, was the subject of 3 threads that stayed on the front page for nearly a week.
I wasn't trying to be rude. Your OP was rude in itself and ignorant. Those are two things that tend to illicit a "rude" response from members on here.

Nope... just as it says - the New T-Mobile Contract Sucks... this is the N1 forum, so I'm obviously talking about the N1 phone T-Mobile contract... I didn't say T-Mobile sucked... I've been with them for a long time and I plan to stay with them but what they are offering with the discounted N1 sucks. (Mostly bc is the only plan you can get.)
"Anyone else deal with this?" can easily be interpreted in many ways - like: How did you deal with it? lol What did you do?
Not sure how/why you took it as has anyone else "experienced the stupidity that is T-Mobile"...
My post was neither rude nor ignorant - it was misinformed. Everyone's informative and pleasant replies have seen that I now possess the information I was looking for.
And just for the record: "just last week" is long time for a busy forum.
My topic didn't kill any unicorns...
Everyone will be just fine.

From what I've read on the TMo forums, after 120 days, you're able to change to the Even More Plus plans without any penalty from google. This is what I plan on doing.

Damn 120 days...? Can anyone else confirm this?

nando99 said:
Damn 120 days...? Can anyone else confirm this?
Click to expand...
Click to collapse
Yeah I heard the same thing. I was planning on doing this.

Look dude let me make this very simple for you.
Your Concern: 500 Minutes is NO WHERE NEAR enough for you and for some reason you were informed that you cannot change this plan for two years.
The Answer: NOT TRUE. I upgraded to 1000 minutes Even More Plan two weeks after I got my nexus one (I was a new tmobile customer and chose to go the subsidized route)
Regarding the 120day wait...I believe this has to do with the Even More PLUS plans only. OK?
Bottom Line: YES YOU CAN GET MORE MINUTES ON YOUR NEXUS ONE

Are sprint employees trained to be rude?

I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?

doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
Click to expand...
Click to collapse
You should stop paying them

**** your not the only one who had sprint be rude to them they told me there not goin to do nothing to keep me as a customer after leaving m on hold for 4 hours to try and fix my old phone **** SPRINT! by the way to maybe help fix your problem go to geekforme.com and try downloading latest radio assuming your rooted. i found fresh toast 2.1 to be a good rom just a bit of bugs but with the radio i have better signal

Sorry, double post

Yeah, I've tried all of the radios. I just get no service in my house in the desert. I even confirmed that the area was covered before I signed up. Then they sent me an airrave that never works and everytime they say it's set up, and it isn't, they lose all record of me and it's "but, sir, you don't even have an airrave on your account" and "did you try calling airrave support?" and all sorts of other snippy, rude, arrogant comments that give Sprint absolutely no responsibility in the matter.
These are horrible, horrible people and I am thinking of having my lawyer explain to them what a breach of contract is.....

If they don't have an airrave on your account there might be an issue, but they did tell my parents that the airrave needs to be in a window so that it can get GPS signal(don't know why, but seems to make a difference). I think it may have something to do with supporting the 911 system.

Yeah, it's in the window. It literally takes them 2 or 3 days to troubleshoot it each time, only for them to lose all sight of me in the system.
Then, when I tell them I am sick of spending hours on hold and having all of my previous notes lost only to start over again and sit on hold, their answer is "sir, I see nothing about an airrave in your notes"
I hate these people.

I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out

rlaxton said:
I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out
Click to expand...
Click to collapse
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....

I don't know if the will help but when u call and the moron answers tell them to transfer u to customer retention dept. They will usually kiss ur ass. Also I've found when u get a rude csr that hanging up and calling back usually will get u to a nicer person. Every company has a douche who hates their job. Just gotta weed through the tards till u find one that's competent and wants to actually help

Sounds like you are getting the ****iest of people when you call, which sucks, but I can assure you that the rudeness is subjective, we aren't trained that way.
For your case, the best option is to talk to Airave support directly, and, is your Airave on a seperate account from your primary? If so, we would still be able to pull it up based on the information located on the Airave itself.
With the lawyer, do you a copy of the contract? (I would naturally assume you do)
-------------------------------------
Sent via the XDA Tapatalk App

doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
Click to expand...
Click to collapse
Please read THIS POST, it may help

I remember calling Sprint and telling them I have low signal as they told me I am in a green area. Funny thing is not even a couple seconds later my phone dropped. They made me pay $100 for the Airave but I get free service. The airave is still intermittent. I will still drop calls next to it.

doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
Click to expand...
Click to collapse
You don't need a crook lawyer. Call the FCC or sprint corp to get out of the contract.

Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.

doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
Click to expand...
Click to collapse
Just my train of thought:
Unless you have a lawyer on retainer, isn't the price of starting the case more than the $150.00 bucks to get out of contract? Does Sprint pro-rate the termination Fee like Verizon and US Cellular(Subtract 6 dollars a billing cycle)?
If you are thinking that Sprint would pay back legal fees, I doubt it, unless you actually go to court over it all, and its ruled will they pay legal fees, usually they will give you a settlement and you pay your attorney out of that. In this case, the pittence of a settlement over a contract breach($150.00) seems like something not worth the battle.
Given, I am not in your shows and don't know what the have done to get you this pissed off. I can assure everyone that my experience has been sprint is the best most customer satisfaction orriented, best priced carrier in the US.
If you do have a lawyer on retainer, what kind of trouble do you get into?

Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.

Oh, they're offering me all sorts of **** now....

doojer said:
Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.
Click to expand...
Click to collapse
Humor me as to whether they actually take care of you now.
Better yet, tell them since you've gone through all this trouble that you want the Evo at discounted price on June 4th.

jerry43812 said:
Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.
Click to expand...
Click to collapse
Unless the line of service you opened was opened in 2008, your eligibility would have changed when you added the new line of service. Your eligibility is usually in 12 and 22 month increments. So to be eligible on 7/1/2009, you would have had to make the change 7/2008. If a change was made after that, it would move the date ahead accordingly.

The Honeymoon is Over, The True side of Sprint?

First off, anyone who works for Sprint know about this 90 day probation period before I'm allowed payment plans on my bill? Working in a Sprint store and working in the oppressing dictatorship they call Sprint Customer Service are two very different things it would seem, so if anyone who actually works for Sprint Customer Service (call centers) would please enlighten me about this policy that I've never heard of and never read about in my Agreement, it would be much appreciated.
The “Honeymoon” is over (30 day return trial period) I love the phone its better than the iPhone 4 in almost every way (horrendous build quality, horrendous audio/video recording are the only two major cons I see with the evo).The 4g is nice to have at home and in most places when I'm outside, But... now Sprint is beginning to show their true colors with their Gestapo-like tactics, I asked for a grace period or promise to pay at a certain date so I won't be "hotlined" anymore, every single rep I spoke to on the phone were spitting the same old premeditated scripts at me, supervisors were even worse and very aggressive, when I asked to be transfer to a higher up department I would wait ages(30-40mins) only to be hunged up on by a person who seems to never have good reception and can barely hear me…
During my 30 day trial the two times that I did call(for MSL, forgot it the first time) Sprint Customer Service they were very polite and willing to help me with any issue I had. So now that I’m stuck with them for 2 years they feel like they can just treat me like a piece of **** it would seem.
When I had T-Mobile they would bend over backwards to keep me happy, they were very friendly and polite, never hunged up on me, treated me with respect and not just like another number.
I love the phone but I can’t deal with these Gestapo drones, They remind me of the Vogons from The Hitchikers guide to the Galaxy, mindlessly bureaucratic and aggressive. (http://en.wikipedia.org/wiki/Vogon)
If I knew how 2 face these a-holes were I wouldn’t of even enter that Radioshack on that day of June 4th
They won't set up a payment plan or promise to pay with me because I haven't been a customer with them for 90 days yet! So I'm just a slimey slithering worm rolling in my own feces to them.
They are suspending my account next Monday July 19th I told them I will have funds available the following day Tuesday July 20th and will Pay my past due but they refuse to work with me! $25 reactivation fee. All they care about is squeezing as much money out of the customer as possible, that clutch $10 “premium data fee” should have been a huge RED flag. Thank god for the awesome XDA developer community for keeping me at least partially sane through these hard times! =)
If anyone of you is wondering, I’m in-between jobs, the bank gobbled up my past two paychecks so I was not able to keep up on my bills, and this was at the end of my 30 day trial ironically. Now there’s no way to cancel my service with Sprint without paying the $200 ETF, since I’m 10 days out of the 30 day trial.
This was more of a rant more than anything, but I would be very grateful if any current or previous Sprint Employees can give me some insight on how to penetrate the big red bureaucratic wall that is Sprint Customer Service Thank you!

Doesn't really sound like their fault at all. Balance your money.

should have thought twice before getting a $200 phone with $10 premium data charge when you're in between jobs.

I lost my job on July 4th lol

Sorry to hear about your run of bad luck. I'm past my 30 days also, and Sprint customer service has been good to me.

You just have bad luck.

vbyt said:
should have thought twice before getting a $200 phone with $10 premium data charge when you're in between jobs.
Click to expand...
Click to collapse
X2! Bought on 06/04 fired on 07/04. Pretty sure you could've cancelled on 07/05 under the circumstances.
--- First post in over 2 years of having been here. Wow.

They have been pretty good with me. I didn't know about the automated payment discount, so they took off the difference from my bill for me.
Good luck on getting a new job. I put an ad out to hire a photo editor for my company and got 367 applications. They are applicants top of their class having masters and can't get jobs right now. My advice is to take ANY job right now and quit after finding a better job. $10 an hour is better the $0 an hour.

90 day "probational" period is what I'm the most PO'd about. I've never heard of such policy. Its like saying "I don't trust you, you're a piece of sh** to me until you pay me for 90 days. So go *** yourself until then." -Sprint

rutter9 said:
They have been pretty good with me. I didn't know about the automated payment discount, so they took off the difference from my bill for me.
Good luck on getting a new job. I put an ad out to hire a photo editor for my company and got 367 applications. They are applicants top of their class having masters and can't get jobs right now. My advice is to take ANY job right now and quit after finding a better job. $10 an hour is better the $0 an hour.
Click to expand...
Click to collapse
Agreed I've even applied at Walmart and Mcdonalds!

lmao, yeah dude it really all comes down to "you shouldnt buy something you cant afford" rutter hit the nail with her first comment

Tundricles said:
I lost my job on July 4th lol
Click to expand...
Click to collapse
Hmm I remember on another cellphone forums (can't link that site ;P) there was a list of numbers with a few that would get you straight past tech support and to the higher ups. I remember the had some pretty high up number too, but I'm not sure if the numbers still work. I'll see if I can find the list.

sucks to be you ! how is this sprints fault ?

Tundricles said:
Agreed I've even applied at Walmart and Mcdonalds!
Click to expand...
Click to collapse
One of my friends has his masters and is an English teacher (was) right now he's washing dishes!

YOU lost YOUR job and can't afford the contract that YOU signed. How is this Sprint's problem? Seriously, that's just horrible luck for you, but don't blame Sprint for your own misfortune.

I have said for years "Sprint is a great phone company until you have to speak with them or need customer service"
I have learned to not let myself get so enraged at their lack of customer service. I choose to be their customer and sometimes I wish I didn't get a 27% discount because there have been SOOOO MANY times I would have told them to please shove their attitudes somewhere and bill me the ETF's. EVERY time I call it's like they assume I'm trying to scam them out of something. It's like once you are beyond 30 days and committed to the "agreement" they don't care if you leave or stay but they'll be damned if your gonna get good customer service.
I love my phone and I get great service (reception, 3g and cdma) and my monthly bill is very reasonable but the way Sprint conducts their customer lack-of-service is pretty disgusting.

They won't work with you because you haven't proven yourself to be a credible customer. The fact of the matter is, you started service with them on June 4th. FFWd to today, 40 days later, and you cannot honor your contract to pay the first month's charges.... So they suspend your account until you pay up. Sounds to me like you should've planned better and left a buffer of $ to pay your obligations. How is it their responsibility to bend the rules for an irresponsible customer? It's not. Learn from it.

I would suggest emailing them. Whenever I've emailed them I get a return phone call by one of the people higher up in the company. The first line CS people are always going to give you the scripted response, I'm just glad that I can understand them now since they now have people who's first language is English.
I've been a Sprint customer for about 9yrs, their CS is stellar now compared to what it was.

Jye75 said:
They won't work with you because you haven't proven yourself to be a credible customer.
Click to expand...
Click to collapse
Not entirely true. I've been a Sprint customer for more than 7 years and I've NEVER had my service disconnected for late payment and they still treat me like an opponent not a customer.

nebenezer said:
Not entirely true. I've been a Sprint customer for more than 7 years and I've NEVER had my service disconnected for late payment and they still treat me like an opponent not a customer.
Click to expand...
Click to collapse
Probably a crap rep then.
My familie's been with them a while always treated us well.
Then again 4 lines, and we always buy 4 phones at once.
We also have a business line with like 12 nextels on it.

sprint pulling a little scam on me, beware

i just got off with phone with some csr that i could barely understand and i found out why my bill went up slightly a few months back.
we all know that all smart phones are blessed with the premium data now, but this should not be for those of us already in a contract before this little bonus charge came to life.
well, they decided to upgrade one of my lines that wasn't already using premium data with our telling me.
when i was able to extact this new found fee from our "converstation", the csr arugued that all smart phones are required to have this new fee. when i argured to her that i was in a contract and this was not right, she said that our second line wouldnt be able to use premium data, when i asked what that meant she said the second line wouldnt be able to use 4g, and i said well thats good becasue:
A. i have never have even met one person that has used this and there is no talk of it being in my area anytime soon and
B. my second line is tied to a phone that couldnt use 4g anyways.
1 so not only did sprint magicaly start billing me for this
but they also
2 argued that this is the way it is, and i have no say in the matter
3 and when i argued that i have a contract that they are breaching
4 they argued that i would miss out on something (aka switch their tactics from brute force to attempt to sell something i dont want and cant use)
5 that i couldnt use anyways.
i am very disappointed in sprint for such behavior. i absolutely hate talking to sprint about anything, is there a way to request speaking to an American when calling the csr's?
This is the way class action law suites are born and we all loose when this happens.
in the end the csr said she removed the "features" and they wont show up on my bill again. i wont be holding my breath.
people make mistakes but this seems intentional and instead of owning up to it they insulted my intelligence and argued with me and then try to sell it to me, but eventually realized that i wasn't going to budge.
sprint, im going spread this word of this one buddy...

If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.

If your other phone is a 3G phone you are SOL. Sprint charges the same amount for 3G phones as they do for 4G phones.

The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.

heathmcabee said:
The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.
Click to expand...
Click to collapse
Taking phones for repairs and replacements will not charge you the $10

is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol

potna said:
is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol
Click to expand...
Click to collapse
Were you ever suspended for non-payment?

I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.

DirtyShroomz said:
If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.
Click to expand...
Click to collapse
The OP said Sprint upgraded the line without telling him/her.
Sent from my PC36100 using XDA App

matt2053 said:
I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.
Click to expand...
Click to collapse
Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.

nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.

potna said:
nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.
Click to expand...
Click to collapse
Hmm... in this case then it's simply an error. Though, if you ever did switch phones it would be added. If your line was upgraded without your permission, did you receive a new phone?

DirtyShroomz said:
Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.
Click to expand...
Click to collapse
So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
Sent from my PC36100 using XDA App

matt2053 said:
So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
That's for sure, I see it all the time

DirtyShroomz said:
Taking phones for repairs and replacements will not charge you the $10
Click to expand...
Click to collapse
I have a replacement transform arriving tomorrow, hope you are right

uniquenameevo said:
I have a replacement transform arriving tomorrow, hope you are right
Click to expand...
Click to collapse
100%
10chars

Why/how AT&T waved my ETF!!

Just thought I would share my experience for whatever it's worth.
I should start off with saying that I live in the country and never had the best service with AT&T. I used their Microcell to subsidize my reception and it worked okay. I imagine if I lived in a big city or an area with excellent AT&T reception my story would be different.
Problems I had with AT&T that were well documented on my account: poor reception, duplicate text message issue that came and went (only real way to stop it was battery pull and/or sim transfer to the Captivate), last two months data usage was waaaay off as in AT&T thought I was using substantial more data than I was (3G Watchdog / common sense) and no amount of hours spent on the phone with customer service resolved my issue.
So after being a slave customer of AT&T's for almost two years, and two different phones with them my ETF was $110. I decided I would gladly pay the $110 and go get a SGN from Verizon, who I know through my roommate and former roommate to have excellent service both at my home and work. I realize that this differs thoughout the country but make no mistake about it, in Northern Alabama VZW is the ONLY carrier to have excellent reception everywhere I go.
So I went to the Verizon store and bought a Galaxy Nexus. I provided my AT&T customer number and of course my phone number to the VZW salesman, no call to AT&T was needed to cancel my service. Side note: I brought them a 6 year old PoS phone my sister was kind enough to provide me and they gave me $50 off. I also asked the rep before letting him know I was buying the phone, "if I do decide to buy this from you today and pay my AT&T ETF can you wave the activation fee to help me out?" he did.
So I get my last bill from AT&T and even with my service cancelled they were trying to charge me an extra $20 data fee, either for the next month or an additional fee I don't know but I know it wasnt a legitimate charge (surprise, surprise). I called AT&T customer service and explained to the guy that my service had been cancelled for a week and the $20 data charge should not be on my bill, he agreed. I then mentioned in passing that "AT&T was not able to provide me with reception and I felt it was unfair of them to charge me an ETF when I had been a good customer and was not recieving what I was paying for". That phrase was not even fully out of my mouth when he said "I agree with you, let me go talk to my manager." he was gone for 2 minutes or less and came back to the phone saying, "I spoke with my manager and we are able to wave your $110 early termination fee." I couldn't believe it! That wasn't even why I called, I was only mentioning that in passing because that is how I felt. I was absolutely going to pay the ETF and be done with AT&T forever! But this man, prob the one and only customer service rep at AT&T that would have been willing to do that for me, didn't even let me get the whole sentance out of my mouth before jumping into action and going above and beyond to help me out! I honestly feel like I could have called AT&T a hundred more times and not get the same experience. I was so happy that I payed my remaining balance instantly through ACH.
So that is my story, whether it's helpful or even an interesting read to anyone else I am not sure. I know it will get down voted, and especially by ClearFire because I pissed him off and now he down votes all my posts no matter how helpful lol. But I am not holding grudges, not towards any member of this forum that I might have had disagreements with and not towards AT&T who I formerly hated, err, well maybe I still do hate AT&T lol. I will never go back to AT&T as long as I live, I am extremely happy with VZW! At home when I was getting <5 down and maybe 1 up on a good day and one bar of service with AT&T, I now get >15 down and >4 up and full bars from Verizon. Again this is my experience and I realize that reception differs greatly in dif geographical areas. I guess this is my "goodbye Atrix community" thread. Mostly it was a good time here with you, I will be sending some of you friend requests and I will check back in at the Atrix forums. Have a great day all of you and I hope something I said was helpful.

Good stuff. I'm in a very good area for att. Wifi at home and work. Nothing to complain about. Does Verizon have unlimited mobile to mobile as well?
Sent from my MB860 using XDA App

Deggy said:
Good stuff. I'm in a very good area for att. Wifi at home and work. Nothing to complain about. Does Verizon have unlimited mobile to mobile as well?
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
No sadly Verizon does not have unlimited mobile to mobile. I am on the 900 minute plan and that includes 5 "friends and family" numbers for unlimited calling, the numbers can be mobile or landline.. I am actually thinking of downgrading to the 450 minute plan to save $20/mo and using GrooVe IP + my Google Voice number during peak hours. At home and at work I have WiFi so I'm thinking this will be a good idea I just have to get in the habit of doing it. I included my data speeds in the OP more of a reference of what I dealt with as soon as I left the house.

Congrats! I had an experience with att a while back... I think it was because I moved out of their coverage area, let's just say it wasn't as painless as your story. Good for you.
Sent from my MB860 using XDA App

per policy if your less than 12 months in your contact and ltv 1 your etf gets waived. that is prolly why they did it. ltv = life time value, or tech has to note the account about the service issues, those are the only two ways to get it done.

twayneo said:
per policy if your less than 12 months in your contact and ltv 1 your etf gets waived. that is prolly why they did it. ltv = life time value, or tech has to note the account about the service issues, those are the only two ways to get it done.
Click to expand...
Click to collapse
another way is to be military that just got deployed. this happened to a family member with 3 months left on the contract. it's a shame that you have to know the information yourself because a lot of customer service reps don't. ended up renewing a 2 year contract and finding out that we could have terminated the account without any fees, of course by then we were already 3 months into the new contract and it took me about 1 month of fighting to get it terminated.
the service that is provided often depends on the rep that picks up. that's why a lot of times i just hang up on a rep that's not being helpful and try again.

autumn_leaf said:
the service that is provided often depends on the rep that picks up. that's why a lot of times i just hang up on a rep that's not being helpful and try again.
Click to expand...
Click to collapse
THIS!! Is the best end all advice ever. And I know through personal experience. Not just AT&T but all companies and all services.

autumn_leaf said:
the service that is provided often depends on the rep that picks up. that's why a lot of times i just hang up on a rep that's not being helpful and try again.
Click to expand...
Click to collapse
+1
10char

autumn_leaf said:
the service that is provided often depends on the rep that picks up. that's why a lot of times i just hang up on a rep that's not being helpful and try again.
Click to expand...
Click to collapse
I should really do that more often.
Sent from my MB860 using XDA App

You wouldn't believe the amount of waivers/credits AT&T give out daily.
The best way to get what you want is to ask for a manager.. Most managers are so lazy that they'd rather just give you a credit than talk to you.
If you get no luck through customer care - dial 611, wait for option to cancel service - you'll be connected to retentions, and they are allowed to give a lot more.
They have changed things up recently, though.. If you've had a number of credits in the past then you're likely to be declined when requesting further credits..

A while back, I was checking my phone bill online and noticed that I didn't have the unlimited text plan I thought I did. So I added the service with their website. The next month I looked at my bill, and I noticed a $150.00 for text messaging, for going over my plan.
So I call AT&T and the young woman I spoke with looked up my account, and then said she would get a manager. The manager I spoke with verified that I had made the change to unlimited text plan, but it wasn't put into effect. So she immediately credited my account for the text overage.
Both people were very helpful and nice. In fact I haven't had any bad experiences with AT&T's customer service. Maybe it's my voice, and they decide to be nice to me. IDK.

dratsablive said:
A while back, I was checking my phone bill online and noticed that I didn't have the unlimited text plan I thought I did. So I added the service with their website. The next month I looked at my bill, and I noticed a $150.00 for text messaging, for going over my plan.
So I call AT&T and the young woman I spoke with looked up my account, and then said she would get a manager. The manager I spoke with verified that I had made the change to unlimited text plan, but it wasn't put into effect. So she immediately credited my account for the text overage.
Both people were very helpful and nice. In fact I haven't had any bad experiences with AT&T's customer service. Maybe it's my voice, and they decide to be nice to me. IDK.
Click to expand...
Click to collapse
I worked there for about 8 months - it's really luck of the draw. There are so many grey areas in their policies, and not everybody is made aware of some of the less common issues/procedures to deal with them.
You just have to hope that you get a hold of somebody who knows what they're talking about (or has a manager who does), & that they're in a good mood Honestly, there are very few things that they can not do (without a transfer)

My experience with AT&T has been positive. I have had accidental international data overages and have been credited.