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tmobile unlimited loyalty plan is nationwide now

tmobile's unlimited loyalty plan, which was only available in the Sanfransico area is now nationwide as of march 02 2009. those who qualify are people that have been tmobile customers for longer than 22 months and have a good payment history.

sprime01 said:
tmobile's unlimited loyalty plan, which was only available in the Sanfransico area is now nationwide as of march 02 2009. those who qualify are people that have been tmobile customers for longer than 22 months and have a good payment history.
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Yeah, been that way for a couple months now

I had it, now I dont see it on mine when I sign on... I called Tmo the other day for my G1 acting up and it asked if I wanted to do it and I said later. Is it still in affect?

Ended up not being cheaper for me.
Seems like every time T-mobile offers an upgrade, it cost me an extra 10 bucks. I guess if I didn't have myfaves for both phones, then it would prolly be in my best interest to have it.

momentarylapseofreason said:
Yeah, been that way for a couple months now
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not true...i've been in good standing with t-mo for 7 years+. when i called last month to inquire, they said it was only open to "select" customers...even today, when i log onto the website, the unlimited plan still shows $99.99. wtf?? i have been with these fools since 2001!
i've sent an email to t-mo just now. i'll advise as soon as i hear back.

mariod1269 said:
not true...i've been in good standing with t-mo for 7 years+. when i called last month to inquire, they said it was only open to "select" customers...even today, when i log onto the website, the unlimited plan still shows $99.99. wtf?? i have been with these fools since 2001!
i've sent an email to t-mo just now. i'll advise as soon as i hear back.
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I work in a store and have run into this issue. I thought it was people who have been with us for 22 months or more but I guess there are some hidden factors there. The only thing I can think of is if you had your service suspended. Other than that I can't think of anything else that would effect it.

speoples20 said:
I work in a store and have run into this issue. I thought it was people who have been with us for 22 months or more but I guess there are some hidden factors there. The only thing I can think of is if you had your service suspended. Other than that I can't think of anything else that would effect it.
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i don't think my service has been suspended any time in the past 4+ years...i'm wondering if it's because i don't ever use anywhere near my current plan's 1500 minutes.
here's the log of my chat session with T-Mo CS:
me: can you tell me why i don't qualify for the "unlimited loyalty" plan? i have been with t-mobile for nearly 8 years.
CSR: Today, this offer is available only to selected customers.
CSR: T-Mobile runs promotional offers and test offers that are available to different groups of customers, and at this time, your account does not qualify.
CSR: In the future, your account may be eligible for similar type offers. For some of our test offers, whether or not we extend these offers beyond the initial qualified group depends on response from our customers.
CSR: The exact criteria used for the promotion is not available as many different pieces of criteria were considered when selecting the specific audience available for this promotion.
me: so there are no specifics as to why i don't qualify after more than 7 years as a t-mobile customer?
CSR: This is a promotional offer only available for a short time
CSR: Based on the response to this offer, we hope to extend it to a wider audience in the future.
me: thank you for your help.

mariod1269 said:
i don't think my service has been suspended any time in the past 4+ years...i'm wondering if it's because i don't ever use anywhere near my current plan's 1500 minutes.
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Its probably nothing you've done or your usage just a stupid system. The only other thing I can think of is if you changed your number anytime in the last 2 years. If not keep bugging customer care till they give it to you.

speoples20 said:
Its probably nothing you've done or your usage just a stupid system. The only other thing I can think of is if you changed your number anytime in the last 2 years. If not keep bugging customer care till they give it to you.
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i did change my number, but it was 5 years ago when i moved to california. i just edited my previous message to add the chat session i had with a csr. it seems qualification is random...like i said, i go nowhere near my plan minutes now (1500 for $49.99) so i'm not really missing out on anything...it's just...if they're gonna reward people for their "loyalty", i certainly want to be recognized for my 80 months of loyalty!!

mariod1269 said:
i did change my number, but it was 5 years ago when i moved to california. i just edited my previous message to add the chat session i had with a csr. it seems qualification is random...like i said, i go nowhere near my plan minutes now (1500 for $49.99) so i'm not really missing out on anything...it's just...if they're gonna reward people for their "loyalty", i certainly want to be recognized for my 80 months of loyalty!!
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My understanding is that this is the unlimited Loyalty plan is not available to business/corporate lines (which is what your account is if you are getting a discount through your employer.) It is somewhat hard to get positive confirmation of this though. The eligibility requirements on the web are vague. I have been w/ T-Mobile since 2001 and I was offered the option.

JanetPanic said:
My understanding is that this is the unlimited Loyalty plan is not available to business/corporate lines (which is what your account is if you are getting a discount through your employer.) It is somewhat hard to get positive confirmation of this though. The eligibility requirements on the web are vague. I have been w/ T-Mobile since 2001 and I was offered the option.
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ahh...that makes sense...in january my company sent an email to all associates telling us we can receive a 10% discount on our t-mo bill. i called and gave the CSR the code. i bet they then switched me to a corporate account.
things are getting clearer...but why couldn't the CSR tell me that today?

sounds like they were just giving you a standard response without even really looking at your account.

Brutal-Force said:
Seems like every time T-mobile offers an upgrade, it cost me an extra 10 bucks. I guess if I didn't have myfaves for both phones, then it would prolly be in my best interest to have it.
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I feel the same way. I like the idea of having unlimited minutes but I have more than enough with myfaves and my 600 minutes right now. I almost never touch the 600 in a month with Nights and weekends on there.
I think, if you believe i'm so "loyal" and you want to offer me a "deal" make it something cheaper than what I already use.
|Spike|

meental said:
sounds like they were just giving you a standard response without even really looking at your account.
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finally, a "non standard" response. i received an email today telling me that i do, in fact, qualify for the unlimited loyalty plan, but i would lose my corporate discount. then the CSR said she reviewed my usage and recommended that i stay at my current plan. she told me that i'd save $10.70/mo if i do NOT switch.
Cathy H 7284060, at t-mo, if you are reading this, you rock.

Are sprint employees trained to be rude?

I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?

doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
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You should stop paying them

**** your not the only one who had sprint be rude to them they told me there not goin to do nothing to keep me as a customer after leaving m on hold for 4 hours to try and fix my old phone **** SPRINT! by the way to maybe help fix your problem go to geekforme.com and try downloading latest radio assuming your rooted. i found fresh toast 2.1 to be a good rom just a bit of bugs but with the radio i have better signal

Sorry, double post

Yeah, I've tried all of the radios. I just get no service in my house in the desert. I even confirmed that the area was covered before I signed up. Then they sent me an airrave that never works and everytime they say it's set up, and it isn't, they lose all record of me and it's "but, sir, you don't even have an airrave on your account" and "did you try calling airrave support?" and all sorts of other snippy, rude, arrogant comments that give Sprint absolutely no responsibility in the matter.
These are horrible, horrible people and I am thinking of having my lawyer explain to them what a breach of contract is.....

If they don't have an airrave on your account there might be an issue, but they did tell my parents that the airrave needs to be in a window so that it can get GPS signal(don't know why, but seems to make a difference). I think it may have something to do with supporting the 911 system.

Yeah, it's in the window. It literally takes them 2 or 3 days to troubleshoot it each time, only for them to lose all sight of me in the system.
Then, when I tell them I am sick of spending hours on hold and having all of my previous notes lost only to start over again and sit on hold, their answer is "sir, I see nothing about an airrave in your notes"
I hate these people.

I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out

rlaxton said:
I don't know man but that Droid Incredible is looking kinda good, and with Verizon's coverage in rural areas it might be worth checking out
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Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....

I don't know if the will help but when u call and the moron answers tell them to transfer u to customer retention dept. They will usually kiss ur ass. Also I've found when u get a rude csr that hanging up and calling back usually will get u to a nicer person. Every company has a douche who hates their job. Just gotta weed through the tards till u find one that's competent and wants to actually help

Sounds like you are getting the ****iest of people when you call, which sucks, but I can assure you that the rudeness is subjective, we aren't trained that way.
For your case, the best option is to talk to Airave support directly, and, is your Airave on a seperate account from your primary? If so, we would still be able to pull it up based on the information located on the Airave itself.
With the lawyer, do you a copy of the contract? (I would naturally assume you do)
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doojer said:
I have no service in my home and they've never been able to get my air rave to work. But, everytime I call, they basically tell me to **** off.
Why are these people so horrible? Do they get beaten over there?
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Please read THIS POST, it may help

I remember calling Sprint and telling them I have low signal as they told me I am in a green area. Funny thing is not even a couple seconds later my phone dropped. They made me pay $100 for the Airave but I get free service. The airave is still intermittent. I will still drop calls next to it.

doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
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You don't need a crook lawyer. Call the FCC or sprint corp to get out of the contract.

Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.

doojer said:
Oh, I'd be all over it in a heartbeat.... but Sprint doesn't see any reason to let me out of my contract.
Hopefully, my lawyer can convince them otherwise....
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Just my train of thought:
Unless you have a lawyer on retainer, isn't the price of starting the case more than the $150.00 bucks to get out of contract? Does Sprint pro-rate the termination Fee like Verizon and US Cellular(Subtract 6 dollars a billing cycle)?
If you are thinking that Sprint would pay back legal fees, I doubt it, unless you actually go to court over it all, and its ruled will they pay legal fees, usually they will give you a settlement and you pay your attorney out of that. In this case, the pittence of a settlement over a contract breach($150.00) seems like something not worth the battle.
Given, I am not in your shows and don't know what the have done to get you this pissed off. I can assure everyone that my experience has been sprint is the best most customer satisfaction orriented, best priced carrier in the US.
If you do have a lawyer on retainer, what kind of trouble do you get into?

Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.

Oh, they're offering me all sorts of **** now....

doojer said:
Yeah, I've been dealing with customer retention and they've been rude. Mainly because they don't believe me that I have set up the airrave in the past because it is unfathomable to them that their notes could be wrong.
Told them to cancel me out and I'd just pay the $200. All of a sudden, they care......
......on hold now.
Oh, and my company has lawyers on hand.... they're free to me.
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Humor me as to whether they actually take care of you now.
Better yet, tell them since you've gone through all this trouble that you want the Evo at discounted price on June 4th.

jerry43812 said:
Oh, regardless of what you try and do, Sprint will still try to stick you with a fee for closing an account. I had an employee line for 3 years after I life radio shack and they send me a text one day saying Either sign a 2 year contract at XX price, or call can get the line disconnected by XX Date, because you are no longer eligible for the plan. SO I call and cancel and after 8 hours of fighting with them, they still tried sticking me with an $80 ETF. So, I proceeded to get a hold of my rep where I used to work over 3 years ago, and he said hey I will call you back in 5 minutes. He calls back, Says You're set to go, you can go pay your bill now. Fee was removed.
Recently I opened a line of service and got the number changed to a different area code. I always do checks for upgrades on the phone number(s) I have, and lo and behold, it said I was eligible for an upgrade on 5/1/2010 for the $150 off, and $75 off as of 7/1/2009. So, I keep an eye on it because I planned to get the Evo, which, I have done this before without a problem, and suddenly without my knowledge or consent, my account was modified and the upgrade eligibility removed. I call and talked to the biggest a-hole in all of Sprint yesterday. I was bout ready to get both lines shut off and tell them they can shove their etf's up their rear end, because the way these idiots treat me is no way to keep customers. I'm going to go through my cache and check, but I think I still have a cached page of when the site told me I was eligible, and I think I am going to go to either Radio Shack or Sprint on the 4th and not leave until they give me what their website says I am entitled to.
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Unless the line of service you opened was opened in 2008, your eligibility would have changed when you added the new line of service. Your eligibility is usually in 12 and 22 month increments. So to be eligible on 7/1/2009, you would have had to make the change 7/2008. If a change was made after that, it would move the date ahead accordingly.

AT&T gives me$ credit on bill for disabeling HSPA+ on Atrix!

I just called att customer service and told them I wanted my contract terminated due to the sales rep and att in general saying I would get better data speeds if I switched from my Tilt 2 to the Atrix( which of course never happened), and due to the HSPA+ being disabled. They didn't terminated my contract for me like I asked but after a few transfers to different departments I fianlly spoke to a resolutions rep, she was very nice and curtious, and in the end she ended up giving me a $90 credit on my cell bill ! Just thought id share maybe other dissapointed Atrix owners can fell alittle better about paying for a phone which hasn't lived up to its reputation.
Sent from my MB860 using XDA App

How much is your regular bill?

I got a $50 credit plus 6 months free unlimited messaging for my family worth $180. They also gave me FREE UNLIMITED mobile to mobile (ANY CARRIER) which allowed me to downgrade my plan and which will save me an additional $240 a year. Total consideration for selling me a device with features incompatable with their network....$470. Ask to speak to customer retention, be polite and stress how disappointed you are with their inability to live up to their advertising.

You got scammed with the free unlimited mobile to mobile. You could have added that on the site yourself. They only really gave you $50

I filed a BBB complaint and got a $300 credit, in part cause i bought the phone off contract, but yes if file a BBB which takes about 15 min att will call you about 2 weeks later. but do it soon cause once they turn on hspa your leverage goes away

irus said:
I filed a BBB complaint and got a $300 credit, in part cause i bought the phone off contract, but yes if file a BBB which takes about 15 min att will call you about 2 weeks later. but do it soon cause once they turn on hspa your leverage goes away
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So you basically just complained about the HSPA service not being on when they told you it was. What else did you include in your letter to the BBB? Iam probably going to contact them also. Thanks
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irus said:
I filed a BBB complaint and got a $300 credit, in part cause i bought the phone off contract, but yes if file a BBB which takes about 15 min att will call you about 2 weeks later. but do it soon cause once they turn on hspa your leverage goes away
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i just filed a complaint including everything from why i don't love this phone to why im unsatisfied with their coverage,service, and FALSE ADVERTISING

How come none of you are posting how much your monthly bill is?
I'm sure they're much more willing to give $90 to someone with a family of 5 on the network and you all buy the latest phones, as opposed to giving that much to a single guy who doesn't text and never makes a phone call over 10 minutes long.

FNugget said:
How come none of you are posting how much your monthly bill is?
I'm sure they're much more willing to give $90 to someone with a family of 5 on the network and you all buy the latest phones, as opposed to giving that much to a single guy who doesn't text and never makes a phone call over 10 minutes long.
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i posted about my outrageous phone bill also

FNugget said:
How come none of you are posting how much your monthly bill is?
I'm sure they're much more willing to give $90 to someone with a family of 5 on the network and you all buy the latest phones, as opposed to giving that much to a single guy who doesn't text and never makes a phone call over 10 minutes long.
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You are probably right. The overall amount of these people's bills is probably way bigger than the refund they provide. Hell the $90 is an investment for the thousands they will get back by keeping you on their network
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AT&T and their 3g Micro Cell

So I finally had enough of AT&T's promises of fixing the cell towers near me and finally getting me a decent signal at home so I can at least receive calls. I decided to call them up to ask for more information regarding the micro cell. This is what I found out.
1) The Micro Cell costs 199.99 with no discount what so ever (I don't consider mail in rebates a discount even if it's 100 bucks, which still means I have to pay 99.99 for one).
2) If you do not pay them 19.99 a month, regardless of the fact that you are using your own home network for the service and have paid a ridiculous amount already, you will use your cell minutes as normal. So basically I get better reception for using VOIP technology over my own home network and still end up using my minutes.
3) If you don't want to use your minutes, you have to pony up 20.00 a month in addition to the ridiculous amounts you already pay these guys for unlimited use of a device you have purchased.
What is with these guys?
I am a big fan of AT&T as they typically have some of the best devices before anyone else and have the capacity to have the fastest data networks and sure as hell give better deals on hardware in my experiance, but are they really so ****ing greedy?
Oh well, just had to vent a bit. If I could afford the disruption of moving all my business and personal accounts to another provider who was a little more customer friendly (and don't say verizon is as I know better), I would.
Anyways, back to trolling the forums.

That doesn't sound right, I think whoever you spoke to didn't do there homework:
Last time I checked if you use micro cell since it's going through your network it does NOT use your minutes, and if your signal is bad enough I hear that AT&T will give you a free micro-cell granted you are telling the truth and they're unwilling to provide better coverage in your area (threatening with lawsuits, FCC complains etc will help you).

roharia said:
That doesn't sound right, I think whoever you spoke to didn't do there homework:
Last time I checked if you use micro cell since it's going through your network it does NOT use your minutes, and if your signal is bad enough I hear that AT&T will give you a free micro-cell granted you are telling the truth and they're unwilling to provide better coverage in your area (threatening with lawsuits, FCC complains etc will help you).
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I've been back and forth with them on this issue. I am near two towers (nerd jokes allowed), and both have issues. I see the trucks in the area all the time (AT&T just sucks down here in the south).
I spoke with both an instore rep and two different customer service reps on the 611 customer service. The first was just a standard over seas employee who couldn't tell me much and the second was from the Micro Cell group named Mrs. Jones (wish I could make that name up) who told me the information from above).
When the Micro Cells first came out and people said enough complaints would net you a free one, well I did indeed try and try and try. I would sit on the phone with the tech people and they could watch me get signal, drop signal, get signal....back and forth for over an hour each go.
Finally I gave up and decided to just try some advice I found here on these forums and leave my phone where I got the best signal (2 bars of edge) and just use my blue tooth in the house. It's worked so far, but it's more than I should have to deal with.
The problems have only gotten worse since the .83 update that keeps me on edge for about a mile around my house (the update apparently keeps you on the network with the best signal). This causes the phone to constantly try and connect to the H+ network (laugh) and due to this, my battery goes to crap.
If anyone has a better experience with their local stores, please let me know. Maybe I was just told wrong or misheard the details, but to have misheard the information 3 times from 3 different people is pushing it.
This was pulled from the terms and conditions from their website:
This device is sold for use on AT&T systems and is not compatible with other wireless systems. Broadband Internet access service of at least 1.5 Mbps downstream/256 kbps upstream required. To take advantage of all the benefits and service features, you may need to purchase additional hardware or software, pay monthly access and/or per-use charges. Usage generated by 3G MicroCell counts toward your wireless data usage plan limit and may be subject to applicable charges from your ISP. Normal charges apply for mobility data plans and features when using the AT&T 3G MicroCell. The maximum coverage of the AT&T 3G MicroCell is approximately 40 linear feet. Actual coverage will be limited by the density of obstructions. Calls will transfer to a cell tower if you leave the MicroCell coverage area, but calls may drop if you return to the Microcell coverage area. Device may not support all location-based wireless services or video share services. 3G MicroCell is not compatible with Apple iPad™. Device must be operated in a location AT&T is authorized to provide wireless service. AT&T authorized areas are labeled best, good, moderate or partner on the AT&T coverage viewer located at att.com/wireless.att.com/coverageviewer.

It is true that the Microcell will use your minutes without the $20 plan. However, most of the time, when I am at home, it is during nights and weekends. I only paid $150 for mine (without rebates) and it was worth it to me.
It is basically just like having a signal booster. This is all I need it to be.

naplesbill said:
It is true that the Microcell will use your minutes without the $20 plan. However, most of the time, when I am at home, it is during nights and weekends. I only paid $150 for mine (without rebates) and it was worth it to me.
It is basically just like having a signal booster. This is all I need it to be.
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But see that right there is what gets me. I have crappy ass service in my area and the only solution for it is to pay them *currently* 199.99 and use my own home network internet to improve it. If I do this, I am getting screwed as the calls are routed via my internet and causes strain on my broadband vs. their towers and I still have to use my minutes unless I pay them more.
Now if I didn't have to pay for the micro cell or use my wireless minutes while using it, I don't think I would have an issue, but as it stands, it feels like those who really need one (I work from home and need cell service) are getting bent over and screwed and AT&T isn't sing any lube.

When this came out I called foul. They sell you back your own bandwidth to fix their problem rather than using the money you pay to them for service to improve their network.
Also... if you use "Data" from the mircocell (mind you your own network data) They charge you data usage...

jsteelm said:
When this came out I called foul. They sell you back your own bandwidth to fix their problem rather than using the money you pay to them for service to improve their network.
Also... if you use "Data" from the mircocell (mind you your own network data) They charge you data usage...
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Yup. Maybe I am just over reacting to this, but to be charged data and voice usage for using my own home network is just ridiculous.
Oh well, maybe they'll let me use my own lube next time.

Frankly if I could, I'd make them sign a service agreement to charge them $30/month for data access. That'd be some funny stuff if you could do that

AT&T gave me a MicroCell for free after I threaten them with breach of contract. We had no cell signal in our house and I explained to them that we had a contract together were their part was to provide me with cell signal and my part of the contract was to pay for that signal. Since they did not hold up their part of the contract I told them that I wanted to cancel contract and after a few minutes of arguing with them, they offered me to buy a MicroCell? After telling them the absurdity of me paying more money to AT&T just so I could pay them according to our contract they agree to give it to me for free.
Cheers

pederb said:
AT&T gave me a MicroCell for free after I threaten them with breach of contract. We had no cell signal in our house and I explained to them that we had a contract together were their part was to provide me with cell signal and my part of the contract was to pay for that signal. Since they did not hold up their part of the contract I told them that I wanted to cancel contract and after a few minutes of arguing with them, they offered me to buy a MicroCell? After telling them the absurdity of me paying more money to AT&T just so I could pay them according to our contract they agree to give it to me for free.
Cheers
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Nice.. they successfully solved their problem by pawning it off to you. Now if your signal is weak, its YOUR fault

pederb said:
AT&T gave me a MicroCell for free after I threaten them with breach of contract. We had no cell signal in our house and I explained to them that we had a contract together were their part was to provide me with cell signal and my part of the contract was to pay for that signal. Since they did not hold up their part of the contract I told them that I wanted to cancel contract and after a few minutes of arguing with them, they offered me to buy a MicroCell? After telling them the absurdity of me paying more money to AT&T just so I could pay them according to our contract they agree to give it to me for free.
Cheers
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While I am glad you were able to get one for free, this is just another example. They are giving some away for free while charging others for them.

jsteelm said:
Nice.. they successfully solved their problem by pawning it off to you. Now if your signal is weak, its YOUR fault
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considering he now has a free microcell, i don't think his signal will be weak.
OP - did you try threatening to cancel your account?

dLo GSR said:
considering he now has a free microcell, i don't think his signal will be weak.
OP - did you try threatening to cancel your account?
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Even if I could cancel all my accounts, they know I can't. I have 5 personal lines and 2 business lines with them.
Lets not even get into the two laptops that I got through them...
I am just going to have to raise hell which is what I normally do not like to do to the folks working the phones as the rules are not their fault. They are just pawns that have to do the dirty work.

dLo GSR said:
considering he now has a free microcell, i don't think his signal will be weak.
OP - did you try threatening to cancel your account?
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This is true, I just hope his internet never goes out.

pederb said:
AT&T gave me a MicroCell for free after I threaten them with breach of contract. We had no cell signal in our house and I explained to them that we had a contract together were their part was to provide me with cell signal and my part of the contract was to pay for that signal. Since they did not hold up their part of the contract I told them that I wanted to cancel contract and after a few minutes of arguing with them, they offered me to buy a MicroCell? After telling them the absurdity of me paying more money to AT&T just so I could pay them according to our contract they agree to give it to me for free.
Cheers
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You not having signal everywhere or at your house is not a breach of contact. It actually says in your terms of service that you are not always guaranteed to have service. You just got lucky....

My dad somehow got one for 50 no rebate. He did want to pay the 20 a month though. he works from home and we were already running out of minutes.
Sent from the bowels of hell...

blindguyinanorgy said:
My dad somehow got one for 50 no rebate. He did want to pay the 20 a month though. he works from home and we were already running out of minutes.
Sent from the bowels of hell...
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So I called Customer Care back and spent the last 2 hours (no exaggeration) on the phone with them. I called to make a formal complaint to them regarding the pricing and the whole scam as I like to see it.
In response to my situation, they did not give me a free microcell, but did give me a credit for $105.00 towards my current bill. While this is not what I wanted, I will not look a gift horse in the mouth and will accept it.
The customer care agent also told me of a rating system that they use to rate their customers. Currently the system is a 1 to 5 scale with 1 being the worst and 5 being the best. The agent told me that I was ranked a 4, which is the highest he has seen in the time he has been at the company.
While I like the fact I am rated a 4, I am not certain that being ranked by a company that is taking us all for a ride with their policies and their rates is a good thing at all. I hate to know what they would rank some of us here on these forums if they knew what we do with our phones.
Ultimately I have to say I am a little happier with AT&T at the moment for no other reason than the fact that they have some great employees who if you are nice and respectful to will be the same way back.
The agent (no I don't want to name names as that could cause him trouble and he doesn't deserve it) did also mention that they have received many calls similar to mine and that if enough people do complain about it then they may just go ahead and change the problem.
Maybe a few more phone calls with complaints will change some minds and turn some heads over at AT&T. It's a shame that I didn't get a survey on the person who helped me. He would have received high marks.

I know its not much help to people here, but AT&T sent me a letter roughly six months ago, without me ever once calling them, with an instant rebate form to get a microcell for free. I ignored it as I was debating on switching back to Verizon at the time due to the piss-poor data coverage in my area. Three months later I got the notice once again just as the ATRIX arrived at the local AT&T store. I never once called AT&T about the issue and had literally no coverage inside of my house (not sure if my metal roof has anything to do with that...).
I think they must periodically look at their records to see how well people's phones are connecting to their network as they had no way of knowing I had an issue if they didn't. My neighbors, if you can call them that a quarter mile away, have fine reception and the coverage maps all show that my house has "strong" coverage.
Regarding the customer rating system I'm not sure how they would rate customers except perhaps on their profitability to AT&T. Are you regularly using your minutes and data? I ask because I use next to none of my minutes and hardly scratch my data most months as I have access to WiFi nearly everywhere I go.

While I understand the frustation and disdain toward AT&T over this, it is still better than the solution I was offered by Sprint, Verizon, and Nextel when I had them. In other words, no solution. My house is in a coverage hole for all the carriers. I have tried all of them and the only one that works in my house at all is AT&T.
I was able to get out of my contracts with Sprint and Verizon because they stated I had coverage at my house, but I did not have it with either carrier. Even without the Microcell, I have coverage with AT&T. I only added the Microcell so that I would have full coverage everywhere in my house.
The impact on my broadband is entirely negligible. Since I am already paying for broadband, this has not caused me any further costs. I also do not have any problem staying within my minute usage. I have a family plan with 5 lines and 1400 minutes.
Yes, I would rather have gotten the Microcell for free, but $150 is not much for peace of mind. If I wanted to extend my own wireless system with a repeater, it would cost me nearly that much as well. I also use regular wireless data while at home. Not only is it faster, it doesn't affect my data plan usage.
Any solution is better than no solution.

naplesbill said:
While I understand the frustation and disdain toward AT&T over this, it is still better than the solution I was offered by Sprint, Verizon, and Nextel when I had them. In other words, no solution. My house is in a coverage hole for all the carriers. I have tried all of them and the only one that works in my house at all is AT&T.
I was able to get out of my contracts with Sprint and Verizon because they stated I had coverage at my house, but I did not have it with either carrier. Even without the Microcell, I have coverage with AT&T. I only added the Microcell so that I would have full coverage everywhere in my house.
The impact on my broadband is entirely negligible. Since I am already paying for broadband, this has not caused me any further costs. I also do not have any problem staying within my minute usage. I have a family plan with 5 lines and 1400 minutes.
Yes, I would rather have gotten the Microcell for free, but $150 is not much for peace of mind. If I wanted to extend my own wireless system with a repeater, it would cost me nearly that much as well.
Any solution is better than no solution.
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Agreed that 150.00 is not much for peace of mind, but it's is a lot of money when you consider the service you already pay 300+ a month should include decent service for where you live.

[Q] Upgrade and switch lines through LetsTalk

I have had an exhausting morning trying to figure this out. I posted a few times in the Epic Touch prices thread but am not getting any answers. I want to upgrade the phone on my wife's line on our family plan and switch it to my line (I really want the epic touch and she wants my epic). I've spoken with 2 chat representatives and 2 phone reps. Both chat reps said the phone must remain active on the line it was upgraded on for 6 months. I asked them if they just meant the services, and they said "no" the phone itself. After chat session 1 I called in. Representative said it was ok as long as any service add-ons remained active for 6mo. I washed and repeated the whole process and came up with the same answers from another chat rep and another phone rep. Chat no, phone yes. Does anyone have experience doing this at Letstalk?

I think I found my answer. After multiple calls, I got confirmation over the phone that it is not possible to switch the phone following an upgrade to a different line. 3 sales representatives said it could be done as long as the services remained active. I asked for someone who could give me written confirmation and she stated that it was not possible within the first six months. I stated and restated several scenarios (wife doesn't like phone, gets broken no insurance then fixed, etc) and she said they would all be subject to a Equipment Subsidy Fee of $250. I hope not many of you were planning on doing this like I was. I guess it is Best Buy or RadioShack for me. Wonder if I will have to pay 200(+36 for activation) vs. 124. Damn it.

If you read LetsTalks terms and conditions to their discounts, it says that switching lines and what not "Does not apply to Sprint plans" Answer your question? Ill find it again in just a sec.
Edit -
Copied from LetsTalks website.
*Please note: the following provisions regarding deactivation, equipment swapping and account termination DO NOT apply to Sprint purchases, even where stated otherwise.
*Failure to maintain service for 181 days may subject the purchaser to a deactivation charge equal to the difference in price paid for the phone and the price of the phone if purchased without contract, if such action results in the loss of carrier commissions by LetsTalk.com.
*All of the above stipulations are solely in the interests of ensuring that LetsTalk.com earn an expected commission from Sprint, it is this commission which is allowing LetsTalk.com to offer this discount.

Seriously I love you man. This community is great. One sales representative even said it does not apply to sprint plans. I saved the T&C and will go reread them. I will go ahead and place my order then. I thought I read that whole thing. Thanks again.

Jesse Buck said:
Seriously I love you man. This community is great. One sales representative even said it does not apply to sprint plans. I saved the T&C and will go reread them. I will go ahead and place my order then. I thought I read that whole thing. Thanks again.
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I answered you in other thread too. I do remember the service rep stating something about it being ok because I am on sprint. She said no way if I was on verizon or tmobile.
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Just read your reply, thanks

The CS Rep I talked to on the phone said that it doesn't apply to Sprint and that I could do it.

I had 3 reps on phone confirm it was possible. 1 phone and 3 chat reps said it wasn't. This is even after I showed them the wording "provisions DO NOT apply to Sprint purchases". We might have a class action if they charge us all 250. jk

Can you switch lines even if your not on a family plan, could I use my girlfriend upgrade and switch phones, she's on a family plan and I'm on a indivual plan?
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