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Hi all,
It's been a while, but I am back with HD2. I have a problem. I have win7 business on all off my computers, I instaled latest activesync, but I keep getting error connection. When installing drivers, I get the unknown device, so instalation failed.
Not even bluetooth recognition works.
Any suggestions, please?
vid200 said:
Hi all,
It's been a while, but I am back with HD2. I have a problem. I have win7 business on all off my computers, I instaled latest activesync, but I keep getting error connection. When installing drivers, I get the unknown device, so instalation failed.
Not even bluetooth recognition works.
Any suggestions, please?
Click to expand...
Click to collapse
If you are using Windows 7 Business, I would guess you mean you are using Windows Mobile Device Center, yes? In Windows Device Manager are you set up to automatically download drivers? Are you getting any errors in the Sync Center? There is a lot of information you have to supply before anyone can troubleshoot the problem you are having.
There are a lot of steps you can take, most of which you can find by doing a search of XDA. If that fails, then come back with a more detailed explanation of what you have done, and people will try to help troubleshoot for you.
Thanks for looking,
and yes I have been searching a lot for information allready before I made a new thread.
I have win7 business and yes it does download drivers automaticly.
I will try and search for manual driver setup, but would be very thankful if any of you could give me some hints.
vid200 said:
Thanks for looking,
and yes I have been searching a lot for information allready before I made a new thread.
I have win7 business and yes it does download drivers automaticly.
I will try and search for manual driver setup, but would be very thankful if any of you could give me some hints.
Click to expand...
Click to collapse
In Device Manager you can click on Portable Devices and see if you see your HD2 there, if you do, then right click on it. You can find options to manually install drivers. If that does not work, in the Mobile Device Center you can configure how the center is supposed to connect to your HD2. Have you tried that yet? Also, make sure you are not using a USB hub for connections. You can try changing USB ports to try to reinstall drivers.
I am trying hard, this is the error I get:
P.S.: in activesync all options are on, so no problems there, but I have tried all of them.
In that case, try uninstalling the device in Device Manager, and starting over again. It does seem to be a driver problem. Another trick you can try is on the HD2, under Settings, USB to PC, try unticking Enable advanced network functionality, and then try to reinstall the drivers.
Another thing you can try is deleting the partnership in Windows Mobile Device Center and creating a new partnership.
Is there a wa I could find the driver somewhere and install it myself?
Not beeing able to find the right one...
vid200 said:
Not beeing able to find the right one...
Click to expand...
Click to collapse
In the Leo ROM forum the thread on MTTY has some Windows 7 drivers you can download I believe, but that will take awhile.
Are you using Win7 32 or 64 bit?
win7 32 bit. I tried to download them through windows update, but I got an error as well.
So I am on a quest for drivers....
vid200 said:
win7 32 bit. I tried to download them through windows update, but I got an error as well.
So I am on a quest for drivers....
Click to expand...
Click to collapse
If you are familiar with computers, you can try this with Win7 drivers you download for HD2.
You did try uninstalling your device in Device Manager, and trying another USB port to install it on? It seems really odd that Win7 is not finding the right drivers for you, and that persists even after you uninstall and reinstall the device.
No luck so far, any more ideas?
Update:
I tried the same thing on another laptop, same specs, same win7 business, worked like a charm.
So must be this win7 problem I think. Any ideas what to do? I can't remove mobile device center, so I could try and reinstall it. The icons stay in my control panel.
Anybody?
I just can't imagine this is only happening to me.
vid200 said:
Anybody?
I just can't imagine this is only happening to me.
Click to expand...
Click to collapse
Did you have any luck yet in solving the problem?
Nope my dear helper,
I found out this is windows7 problem. I still get the first error can't install device driver, because the device is not installed on the computer.
Something must be wrong, but I was getting a head, network driver installed fine, windows mobile device program runs fine, I made a clean install with register delete etc...
I just can' seem to find this to work.
i had some problem the first time i plugged my HD2 on win7 64 ultim.
nothing happened, no activesync, no nothing...
i opened sync center, nothing...
windows updates found me windows mobile device center with upgrade devices, the thing installed but all still worked bad, impossible to activesync, no driver for my HD2, and i know nothing about phones and windows, it's my first windows mobile.
so after hours of fighting, i decided to DL the app windows mobile device center on microsoft download website, then i installed the thing and oh miracle, my HD2 was detected, the app Win M D Center was asking me now with the pic of my hd2 in the prog to chose between settings as the first thing installed by windows update always froze at win mob device center splash screen...
i resume here but it took me the all afternoon to finally resolve this problem.
something went wrong with windows update install and to reinstall the all app was the easy way to fix the activesync problem.
If you did already re-download Windows Mobile Device Center and that did not work on the one recalcitrant computer, maybe you might need to update your BIOS or download the latest drivers for you motherboard. Sometimes problems can crop up if the computer does not have the most updated BIOS and motherboard drivers. How old is the computer you are using?
Well, after calling microsoft support and HTC support and doing for 36 hours nothing but trying I finally reinstalled my hole system. So new clean install of windows 7 business and it works like acharm. Where did it went wrong, I don't know, there had to be some register issue I think. Windows mobile center worked ok, the connection with the phone worked, but just not recognizing the device. Well I would of done the instalation sooner, If I knew this one is gonna be so hard to do.
vid200 said:
Well, after calling microsoft support and HTC support and doing for 36 hours nothing but trying I finally reinstalled my hole system. So new clean install of windows 7 business and it works like acharm. Where did it went wrong, I don't know, there had to be some register issue I think. Windows mobile center worked ok, the connection with the phone worked, but just not recognizing the device. Well I would of done the instalation sooner, If I knew this one is gonna be so hard to do.
Click to expand...
Click to collapse
Well, glad you finally solved your problem, and that this time the blame was not just placed on HTC or the Leo. Sad though that you had to go through so much to get the darn thing to work. I just installed a new operating system for my neighbor, and there is still more work to do on it. Not a fun thing to do.
Anyway to manually get the drivers for it? I can't find them and I can't sync my device to my computer. Windows Mobile Device Center won't work at all, it doesn't recognize my HD2 and it says the driver installation fails.
Can someone help me out please? Thanks
Windows Mobile Device Centre was all I never needed on my win7 x64. I installed the program before inserting the HD2 though. Obviously make sure you have the program up and running before plugging in the HD2 and selecting activesync on it; It should load up. You could uninstall the driver (from device manager) and start again if all else fails.
What if it does not?
Started doing that "cant recognize" issue while installing NAND (at the radio installation process -r: 2.15., compatible)
Figured to go to stock WinMo with SDCard, but it still cant..
Faster data sync disabled, after that it tried to install the drivers again, but says it fails...
Gotta go to ms and install the updated win mob dev c. The one that ships needs updating.
Also, once you are into the android side of things you should open wmdc, connection settings, and turn off allow usb connections, and install the android usb drivers.
Thanks mate, but done everything, I mean everything. Now I'm totally stock, original SPL and original WWE ROM, everythings working like a charm, besides connecting to a PC. Also tried with another computer (XP) and another cable. I can say I've done everything I found on the net, but nothing helps. Uninstalling driver, uninstalling HTC Sync etc etc etc... It just cant recognize the USB..
thekillingroad said:
Thanks mate, but done everything, I mean everything. Now I'm totally stock, original SPL and original WWE ROM, everythings working like a charm, besides connecting to a PC. Also tried with another computer (XP) and another cable. I can say I've done everything I found on the net, but nothing helps. Uninstalling driver, uninstalling HTC Sync etc etc etc... It just cant recognize the USB..
Click to expand...
Click to collapse
Replace your USB Cable and Thats ALL !
i had the same problem....i am for now using windowx xp
aks777 said:
i had the same problem....i am for now using windowx xp
Click to expand...
Click to collapse
I have been using it win 7 64 bit since the beginning. and I never have a problem with the driver.
Try redownload and reinstall Windows Mobile Device Center from Microsoft website.
Only connect your device after the driver has been properly installed.
in device manager delete usb controller after software installation.
Thanks to ALL, but changing the USB cable, so sure that's ALL? =)
I'm not gonna mention that I've written that I've tried it with many computers and many cables. =)
The phone is sent to HTC and they told me that they ordered a new mainboard.
Hope doesn't take too much time. My Service Provider gave me a Galaxy 7500.. Cupcake, no market.. arrrgh!
Thinking of buying an iPhone and selling it after two weeks but that's gonna cost me $200 loss in two weeks. too much =)
As doing some thinking.. the device cannot "introduce" itself to the computer. I couldn't find a more sense making answer.
If you've tried hard-resetting, cable and PC changing, if it's still not working, then there should be a problem about the phone, mostly about the mainboard.
I suggest anyone having that problem go make your phone check at a service, of course if you have warranty. =)
I have been all over the internet, and I honestly can not find a solution to this problem anywhere. Like, literally, anywhere.
MY hd2 (And other people's) will not connect tot he computer via usb.
Zune software will just not acknowledge that my hd2 is plugged in.
I've tried everything, and my sd card is compatible.
Does anybody have an idea on how to get this fixed?
Using XBoxmod's newest rom
theflduck said:
I have been all over the internet, and I honestly can not find a solution to this problem anywhere. Like, literally, anywhere.
MY hd2 (And other people's) will not connect tot he computer via usb.
Zune software will just not acknowledge that my hd2 is plugged in.
I've tried everything, and my sd card is compatible.
Does anybody have an idea on how to get this fixed?
Using XBoxmod's newest rom
Click to expand...
Click to collapse
Try this
http://www.nirsoft.net/utils/usb_devices_view.html
go there and download a great wee program called USBDeview, run it as admin!
and basically delete anything that could be related to the phone
what that program does is gives you a list of all installed or previous installed USB devices, sometimes USB devices can "hangup" if the wrong driver or an conflict developes, ive used this before to fix a similar situation and it works great.
The reason i think this may be the problem is i had a similar problem in that my phone would only conect to zune when i use a particular USB port, i used a different one on the same HUB and all was well, so i cleared down all the crap using that program and all is now ok!
it will mean having to install any device you delete so i would suggest you disconnect all USB devices first then pull the drivers off for anything related to phones then reconnect anything you need one at a time.
ifd in doubt drop a list of all the devices on that program and ill go through them with you
Thanks so much. I just swiched back to android and i will install wp7 and try this again.
Do you have windows mobile device center 6.1 installed with active sync working?
Have you considered trying a different usb cable? It might be possible the cable is bad. Also maybe try connecting it to another computer to see if it recognizes it.
would be great for an update if you have had any luck on not, other folk are asking teh same question
Sorry i havent gotten back to you guys...
I tried the first post, did not work.
The cable is fine, I use it in android and to charge.
Other computer is not an option for me...
OTher usb ports were a no-go
I tried different roms and everything.
I'm beginning to just want to give up
*Edit: No, active sync isnt installed should i try it?
See if you have libusb installed and if so uninstall it and see what happens. I read somewhere on the net a few days ago that it solved peoples problems that couldn't connect to zune.
theflduck said:
Sorry i havent gotten back to you guys...
I tried the first post, did not work.
The cable is fine, I use it in android and to charge.
Other computer is not an option for me...
OTher usb ports were a no-go
I tried different roms and everything.
I'm beginning to just want to give up
*Edit: No, active sync isnt installed should i try it?
Click to expand...
Click to collapse
no active sync will just confuse things,
you didnt mess about with some of the HTC tools did you?
So you've uninstalled all the devices that teh USBDeview program showed you yeah? i had quite a few phone related devices, just get rid of them all, they will install again when you need them, have you tried using a different USB port, swap it with something else to be sure, try USBDeview again but this time also remove all of zune and everthing else youve installed for WP7, lets go back to the begining and se if there is something thats got messed up
Tanks. Will give it a try
Hi...i got problem here...
I manage to dual boot wp7 and android but when i connect the phone to pc that is using windows 7 32-bit, it acted as nothing happen and sometimes...sometimes error on unknown device...
but when i boot in magdlr and chose usb mass storage or usb flasher,it immediately detect the phone...ive search around but none give the right answer to mine...hope somebody can help...thanks
I bet you are having a USB driver issue. You oviously have the correct drivers for MAGLDR bit I bet you don't have the correct drivers for WP7. Try using a different USB port and make sure to have your phone up and running WP7 when you do this. Also make sure to give it a minute to let it install the drivers to the port hou plug it into. You should see something pop up about new device found. Make sure to use the USB ports in the back of your computer to if it has some. If no dice by trying this then you might have to try anothor computer. But I hope not, plus maybe someone can tell you how to ma.ually enter the USB drivers if you are lucky.
Thanks...if the device is detected while im on wp7, what name will appear in device manager?Windows Phone 7?Since now it say successfully installed but still "unknown device" with ! symbol...
hoyoyo80 said:
Thanks...if the device is detected while im on wp7, what name will appear in device manager?Windows Phone 7?Since now it say successfully installed but still "unknown device" with ! symbol...
Click to expand...
Click to collapse
Ok I appologize to you, I have not tried out WP7 yet so I am really not that knowledgeable about it just yet. But thanks to you I know a little more about it now. It appears you have to download Zune to your PC to sync WP7 devices the same as you have to have ActiveSync or Window Mobile Device Center for Windows Mobile depending on what Windows you have on your PC. Zune will only work in Windows Vista or Windows 7 so I hope you have one of these on your PC. I found this thread over in the HD2 WP7 General forum maybe it will help you out. You can also probably get a faster definitive answer if you post your question there in the HD2 WP7 General forum
I have had the easiest run so far in getting my HD2 to work with WP7, installling DFT's ROM and getting an activation code was a breeze. All is good except for one issue. When I connect by USB to my PC, the PC shows a window saying that it is seeking and then installing Device Driver Software. It does this every time I connect and then concludes by saying that my unidentified device is now ready for use. Zune then tells me that it can't make a connection between my HD2 and the internet but it can still sync files etc. I have installed Windows Device Manager (with .NET4 and developer tools etc.) and it too can't connect with my HD2. I've pursued the references in various threads to firewall issues and so on but I'm none the wiser.
Can anyone advise me what I should look at or what to try?
Other than this, I just want to say a huge THANKYOU to all at XDA and the extended community of interested/interesting folks who make it such a fantastic resource for everyone - BRAVO!
im having this EXACT same problem! anyone got any answers?
Zune
Guys,
Did you install Zune Desktop Software?
Once you have installed Zune, it should pick up your device.
Let me know if that does not work
I've tried everything except doing a hard-reset. And, yes, of course I installed Zune on PC
i assume you mean Windows mobile device center?
you dont need it
it should connect and be done, the fact that it isnt remember the correct driver suggests something on the driver side is buggered.
With the phone connected go in to the computers device manager, and right click on anything to do with the phone, including and unknown devices, right click and uninstall them all, before it installes them all again, disconnect the phone
look for a tool on google called USBDVIEW
make sure you get the correct version 32bit / 64bit
You will also need the USB IDs if you want to see who makes each device
put it on your PC and run it in admin mode
Locate anything todo with the phone and right click and remove them all
Remove Zune
Remove Windows mobile Device center
restart your PC
install zune first
Then plug in your phone into a different USB port and not in to a HUB
See how you get on with that
Second thoughts, ive attached the 32 and 64 bit versions, both already have the USB device IDs file with them, just copy the zip file to your PC, extract, and run as admin, all credit goes to the owner of this, i found them at http://www.nirsoft.net/utils/usb_devices_view.html
sorry double post
Didn't work. =/
UPDATE: It did work
Zune cannot connect to an HD2 running Windows Phone 7 unless the time and date match on the phone and the computer. Make sure that your date and time are set up correctly on the phone, and do match the time and date with your computer. It is a long shot, but it worked for me before.
For the driver problem, dazza9075 gave the best advice.
Hmmm, so much for that fun. I was running WP 7004 when the computer first couldn't find the phone, after doing what dazza said the driver problem got fixed, and Zune found the phone. I updated from 7004 to 7008, how ever the phone kinda crashed at step 8 (restarting your phone) so i restarted it manually, the update is working fine except now Zune can't find my phone again. Not even after doing Dazzas method again.
I will try to change the time zones maybe that will do the trick.