help?! mytouch doesnt turn on or charge anymore - myTouch 4G Q&A, Help & Troubleshooting

what happened...i took out my SIM card to switch to my hd2 gingerbread and today i tried to switch back (cause hd2 died) and now the mytouch doesnt turn on or even catch charge
what to do? i have the tmobile insurance(i dont want to pay anything) and doesnt htc cover?
yes i was rooted running the most recent iced glacier but ive been running it for weeks no problem...

Just do a warranty exchange. Tell them it won't turn on or charge. As long as it doesn't have any liquid damage or been dropped it should be fine.

Do keep in mind that if they somehow get it to turn on and see that its been rooted they'll void the warranty and charge you for a new phone.
Sent from my HTC Glacier using XDA App

yeah i havnt dropped it well weeks ago...but i took the sim card out and placed it on my bed till today and it never turned back on...im gonna take it to tmobile to see if they can put a battery in and if it turns on

Related

Im on my 5th going on 6th HD2 Already DAMN

I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
very strange, I literally have had zero problems with my phone.
get a Samsung Vibrant when it comes out soon from tmobile.
No problems with my HD2 either. Now, T-Mobile's coverage, that's another story.
nardone24 said:
I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
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I got my phone on March 24th @ 9:05am and works perfect so far
and please, dont ever come within fifty feet of my phone
nardone24 said:
I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
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Click to collapse
Honestly its you, there is no way some one could have that many problems with phones. Make sure you are using the charger that comes in the box and don't charge it on the computer.
samsamuel said:
and please, dont ever come within fifty feet of my phone
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speoples20 said:
Honestly its you, there is no way some one could have that many problems with phones. Make sure you are using the charger that comes in the box and don't charge it on the computer.
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Agree. You either have really bad luck (doubtful), or you're not charging it right. This is a great phone, if you take some time to read instructions; especially if it's your first smart phone (or ppc if you prefer).
I only had 1 replacement, and that was because my HD2 has a blown speaker.
I bought mine when they came out, and have only charged it on my computer, and in my car via t-mobile mini usb charger.
I too have had ZERO problems with the phone, other than the problems we all know related to SENCE and WINMO.
Zero problems. I charge on the computer as well as using the wall charger. No battery issues.
Zero hardware problems here;
Got mine on release day;
Flashed more than 200 times now ; sometimes 10 times a day building ROM's; so it's either bad luck or something you are doing differently; besides drop checking it.
I haven't had any hardware issues with mine that weren't caused by me. The blinking LED is due to battery overheating... Honestly, like others have said... it's you, not the phone.
nardone, are you using any charger other than the stock one that comes with the phone?
I have had mine for 3 weeks and havent had any problems, except today. Just outside of Phoenix it was 115 degrees today and my phone was hot. Battery was at 30% and i plugged my charger and it would blink from green to orange. Turned AC to full blast and cooled it down and it worked again no problem.
nardone24 said:
I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
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Click to collapse
Just like a few other people in this thread. Your first phone may have not worked, but I doubt all 5 did not. It's technically possible, but statistically, highly unlikely.
I had a feeling you guys weren't gonna believe me...
As far as it being my fault yes i take full responsibility for the cracked one.
not the others tho. I can also show proof for the other returned phones...
No i don't use anything but the hd2 charger and never charge on my comp.
and as far as the overheating battery i cant say your not right(cuz i would just take your word for it) but i can say that phone 2 and 5 didn't have an "overheating" problem. as i stated before i tried different batteries and chargers only to find out the phone itself... Not to mention when i called the insurance company and T-mobile they both said they have had issues with charging Maybe i have bad luck or maybe my area got a ****ty shipment. I mean there's nothing anyone can really do wrong to this cell phone as far as having hardware issues so people saying "its you" That's just letting me know how ignorant they are
A buddy of mine at work is on number 3 already
Maybe we are just the ones who aren't afraid to say how god damn ****ty this phone really is
Oh and no this is not my first smart phone and definitely not my last
that's how i was with the tp2. i went through about 10.
Same problem...
nardone24 said:
I get my phone on march 24th(1), Get home and the screen is jacked up, return it. Thats 2 . Two weeks later the phone wont charge, now the phone is sold out and i have to use a crappy flip phone. 3 days later i get a new one. Thats 3. Two weeks or so later the phone keeps shutting off and no matter what i do wont stay on for more then 1 hour at a time. Return that one and now since im out of my remorse period i have to go thru Tmobile and no longer the store. New phone sent to me in a day... Thats 4. A few days after getting me 4rd HD2 i dropped it and cracked the screen called the insurance company and again phone was on back order so i had to wait 4 days to get it. This is the 5th one now. Now today i wake up and my phone is doing what the 2nd one was doing and would charge. I can plug the phone in with my charger or my girls, with my stock battery or my extended. and i get the same blinking orange and green led like i got when my 2nd phone was messing up. I about over this phone and i dont think i would still have one if it wasnt for you guys on this website with at the hacks and roms you make....
Anyone else have any issues like me hahahahahaha
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Click to collapse
I got the blinking orange and green led and wouldn't charge when one of the battery connector pins was bent. I bent it back and worked fine after that. That could have been the problem.
why is it so bad to charge the HD2 via computer? I mean when I hook it to my computer to copy CAB, its already automatically charging so whats so bad about it?
I dont see anything wrong with charging on the comp. I have had over 100 cell phones probly more and all have charged on the comp. I think there are just people out there looking to answer my problem with what ever they can think of...
As far as the connector for the battery being bent, It wasnt!
My phone turned on and all just didnt charge i looked up the orange blinking light and have seen both people saying either battery over heating or the Mini USB port being faulty.
I do want to thank everyone for there replies tho. With out this site my phone would flat out suck....

help?! mytouch doesnt turn on or charge anymore

what happened...i took out my sd card to switch to my hd2 gingerbread and today i tried to switch back (cause hd2 died) and now the mytouch doesnt turn on or even catch charge
what to do?
yes i was rooted running the most recent iced glacier but ive been running it for weeks no problem...
dis u take it out before, with no issues, or is it the first time u took your sd out while rooted?
mine has done this a couple of times all I had to do was pop battery, wait a few minutes and retry
oh sorry not sd card...i meant sim card i took my sim card out and put it in my hd2 to use it for a day
Lets try some trouble shooting before you call t-mobile for a replacement and Run the risk of getting a **** screen.
Take the battery out and plug it in and then leave it without the battery for a couple minutes aand then plug it back in and then put the battery while its plugged in and hope the charging led comes on.
Sent from my HTC Glacier using XDA App
I had the same problem. Mine was completely stock and had been out of the box for only a few hours. Due to the fact that I had won the phone rather than bought it I couldn't just exchange it and I didn't want to risk a refurbished one or take the 2+ weeks to ship the phone to get it fixed, so I just went to a store.
T-mobile has a policy where they will do an in store warranty exchange for their myTouch line. If they don't have any exchange kits in stock (which they never do ) then they have to give you a new one.
Try that before insurance or warranty.
your battery may have too low power for it to recharge. Use a 9v to give it a jump start for about 1 min and then plug into phone with the usb charger connected. This should startup the phone.
How to recharge via 9volt? Find out + and - terminals on battery and use regular copper shielded speaker wire to jump start it.
If this re-occurs in future, get a replacement battery.
Hope that helps
T-Fanatic said:
I had the same problem. Mine was completely stock and had been out of the box for only a few hours. Due to the fact that I had won the phone rather than bought it I couldn't just exchange it and I didn't want to risk a refurbished one or take the 2+ weeks to ship the phone to get it fixed, so I just went to a store.
T-mobile has a policy where they will do an in store warranty exchange for their myTouch line. If they don't have any exchange kits in stock (which they never do ) then they have to give you a new one.
Try that before insurance or warranty.
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So you're telling me I don't have to go through the phone and have to wait for them to ship me a new one and send mines in? And I could just go to the store and exchange it?
What if you don't have the box anymore.?
Sent from my HTC Glacier using XDA App
xdviper said:
So you're telling me I don't have to go through the phone and have to wait for them to ship me a new one and send mines in? And I could just go to the store and exchange it?
What if you don't have the box anymore.?
Sent from my HTC Glacier using XDA App
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I brought my box in with the phone, but they just took a new phone out of a box and gave it to me. You don't need the box because it's not a return, it's an exchange. As long as they can verify your warranty or you have PHP you shouldn't have a problem.
Oh yeah, they'll only do this for a mytouch. Not any other phone.
Just leave the battery out for an hour then try it all again.
ok i took the phone to tmobile, they said they would give me a battery but they didnt have any supposedly but they had some mytouch 4gs they took apart so idk...im still without my mytouch because i want to try the battery if thats the problem because im rooted i dont want to send it in and have them turn it on and see im running a rom

[Q] MyTouch 4G Frying SIMs???

Hey guys I am kind of freaking out here. I would consider myself to know a good amount about CM but I've never heard of an issue like this before.
I just got new MyTouch 4G's for my family during Tmobile's deal a couple weeks back. I promptly put CM7 on all of them. This week though all of a sudden both my mom's and sister's phones starting having problems showing either no signal or no sim card inserted. I'm not with them right now because I'm in college and I'm staying in my dorm so I can't actually get a hold of the phones until this weekend. I had them test the SIMs on another phone and they're still not working. I had them go in to the Tmobile store yesterday and get their SIMs replaced but all of a sudden today one of them was having the problem again. The SIM still doesn't work on the other phone.
I had my stepdad take the phone in again and the tmobile rep claimed it was because of CM.
I have no idea whats going on. I picked one up for myself as well and I've been going strong on the nightlies with only minor annoyances, nothing like this. My mom is getting pissed off because she's a doctor and shes on call this week and she needs her phone. Can anyone help me out here??
For people like Dr's and such, reliability is KEY, there should be NO reason to have a rooted phone.
That being said, I'd say go back to stock.
I'm not convinced that its due to the rom, and I have CM on there so that she can use VPN with her office network.
If I believed Stock would fix the problem though I would switch it back.
First of all WTF did you put CM7 NB or RC on her phone? If she is a Doc chances are she is not tech buff and won't have time to upgrade the BS we flash addict due which is normal. So for her best thing would be Ice Glacier v1.1.6 and that even goes for your sister also. So flash IG v1.1.6 for both of them and for you as you seem to be aware of XDA which I am sure they don't even know what it is then you can only use CM7NB/RC. Far as signal goes stock are known to emulate signal that is not there, hence the iPhoney fiasco? and the AT&T network faking signal status? Where I am I did see signal fluctuate little coming from stock> IG> CM.
Did you make a nandroid back up before and after root ing?
Send them a tutorial and restore to a point where there were no issues. Them you can look your self we. you have time. Don't forget to do have them back up of data with titanium back up or my ball up or something simple before they restore, so they can drop their data back onto their phones when the restore is over.
My dad and I have similar issues, as he has no time to mess with his phone, but wants the functionality, so because he is out of town all week, I keep a nandroid back up of a point in time where all was stable and running good, have him keep refreshing his back ups of his data so as to not lose wine. the inevitable glitch occurs, at which point in time I right him a tutorial to fix I it, if is complicated, simply having him restore from the stable nandroid backup.
He this helps our gives you an idea.
G ood luck
Yeah I've done that already, they're back on the original root but for some reason their sims are still frying. I can't find any record of anything like this happening to anyone. I even asked Kmobs and he said he hadn't heard of it either
My MT4G fried my original SIM. Since using the one that came with the phone, all is OK. I believe there is a difference between older SIMs and the newer ones?
el_smurfo said:
My MT4G fried my original SIM. Since using the one that came with the phone, all is OK. I believe there is a difference between older SIMs and the newer ones?
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There is, I was told this when dealing with a couple issues with my iPhone
Hmm thats interesting. The thing is though these were both brand new activations and as such they both got brand new SIM cards :\
AimanF said:
Hmm thats interesting. The thing is though these were both brand new activations and as such they both got brand new SIM cards :\
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I've had the same SIM card for the last 3 years, took it out of my iPhone and put it into my MT4G, TMO kept the SIM that came with the phone. I was told there can be issues with new sim cards at times.
when i first got my mt4g after about a month the sim card port and memory card port stopped working.i jus unrooted it and sent it back to tmo.y dont u do the same
Sent from my HTC Glacier using XDA App
??? sim cards frying???
OK so first off let me say I LOVE THE MYTOUCH 4G..that being said I'm pissed I've had the phone for a month and then one day i get up and theres no signal bars just an x above the signal bar. I call tmobile customer service and after an hour they tell me i have a defective phone, so sorry, holla back, so I get the bright idea to root the phone so I can use another carrier...I achieve S=off and perm root, and have flashed a custom rom( Iced Glacier 1.1.6) I've backed up on nanodroid, and the phone operates excellent actually overclocked at 1.7 ghz but no service bars...then i pay for an unlock code which i cant even input because my phone wont recognize at&t sim card ARRRGH!!! the phone is rooted so my warranty is void and i cant send it back!!! plz any suggestions...
I had a SIM card I got with my hd2 put it in my mt4g and it did the same thing. T mobile Rep told me I need a new SIM card a special one for 4g so the made me a new one well 3 of them I got 3mt4g
SENT FROM MY THC DEVICE ;/
seanryan99 said:
OK so first off let me say I LOVE THE MYTOUCH 4G..that being said I'm pissed I've had the phone for a month and then one day i get up and theres no signal bars just an x above the signal bar. I call tmobile customer service and after an hour they tell me i have a defective phone, so sorry, holla back, so I get the bright idea to root the phone so I can use another carrier...I achieve S=off and perm root, and have flashed a custom rom( Iced Glacier 1.1.6) I've backed up on nanodroid, and the phone operates excellent actually overclocked at 1.7 ghz but no service bars...then i pay for an unlock code which i cant even input because my phone wont recognize at&t sim card ARRRGH!!! the phone is rooted so my warranty is void and i cant send it back!!! plz any suggestions...
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I had the same problem. As long as you unroot your phone and go back to stock rom, you should be fine with the warranty. Unless you told tmobile you were rooted. In that case, call htc and request for a repair and send in your unrooted phone.
Even if you root the phone, manufacturer defects are covered. the only part of the warranty that goes away from rooting is software and some internals that you can mess up by rooting (aka overclocking)
id say go back to stock completely and get the phones exchanged. my brothers STOCK MT4G fried 3 cards before T-mobile said screw it and sent him a new phone. he hasnt had a problem since.
kimbernator said:
Even if you root the phone, manufacturer defects are covered. the only part of the warranty that goes away from rooting is software and some internals that you can mess up by rooting (aka overclocking)
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Umm, I don't think so. Altering the software and security settings on your phone automatically voids any semblence of a warranty you had. You can unroot and get s=on again, then send in for warranty repair and be ok. But if your buttons stop responding or something, and you send it in and they see s=off and CM7 on there, rest assured they will be billing you the price of a new phone, even if that problem would have arisen regardless of you being rooted.

MyTouch 4G won't boot

I think my MyTouch 4G may be another casualty to the bad emmc chip but wanted to ask you guys just to be sure. This morning I woke up and noticed the alarm didn't go off on my phone, so when I picked it up everything seemed normal. However, when I tried to read a text message it forced closed, then it forced closed the launcher and if I tried to open any other app it forced closed. I tried to hold the power button down to do a reboot, but that didn't work (the pop up screen never came up). So I took the battery out and put it back in, the phone hasn't booted since. I've tried holding volume down and power button, but still nothing. Do you think the phone is bricked? If so, do you think it's the emmc chip issue?
Note: It won't boot when it's hooked up to the charger either, the guy at T-Mobile said there is an issue with the phone. The phone was rooted using GFree method because no other method would work. This phone has the bad EMMC, T-Mobile is sending me a replacement phone.
This sounds exactly like what happened to me. I rooted my phone successfully using the gFree -permaroot method. I then proceed to flash the engineering bootloader and after the battery pull I am no longer able to turn on my phone. I tried booting in HBoot but I get nothing. The LED doesnt light up when I plug the phone into a power source either. If I hold UPVOL+PWR the phone vibrates 4 times quickly and the led light starts flashing, but nothing happens after that. I have called T-Mobile to get a new phone and it is on backorder, so I do have some time before they send me a new one but I'm wondering if there is anything I can do to unroot it? Or is my phone bricked? Will T-Mobile void my warranty and make me pay the full price of the new phone? If anyone has any experience with this or can lead me to somewhere where I can fix this problem, I would greatly appreciate it.
mwilliams05: Sorry to threadjack but this is the only thread I saw that was similar to my situation. Let me know what happens with your phone.
dunnny said:
This sounds exactly like what happened to me. I rooted my phone successfully using the gFree -permaroot method. I then proceed to flash the engineering bootloader and after the battery pull I am no longer able to turn on my phone. I tried booting in HBoot but I get nothing. The LED doesnt light up when I plug the phone into a power source either. If I hold UPVOL+PWR the phone vibrates 4 times quickly and the led light starts flashing, but nothing happens after that. I have called T-Mobile to get a new phone and it is on backorder, so I do have some time before they send me a new one but I'm wondering if there is anything I can do to unroot it? Or is my phone bricked? Will T-Mobile void my warranty and make me pay the full price of the new phone?
mwilliams05: Sorry to threadjack but this is the only thread I saw that was similar to my situation. Let me know what happens with your phone.
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Call customer service and LT them overnight you a phone then etyrn the one you have. They will never find out it was rooted.....its dead! Just let them know it wouldn't boot up all of a sudden. The emmc chips are going out alot. I was lucky enough to get a good one and sold my phone 3 weeks ago.
Yeah the phones on backorder..i wonder why lol. This Mytouch that just broke on me was a replacement from Asurion, it was most likely a refurb or something. But thanks, appreciate the help!
dunnny said:
This sounds exactly like what happened to me. I rooted my phone successfully using the gFree -permaroot method. I then proceed to flash the engineering bootloader and after the battery pull I am no longer able to turn on my phone. I tried booting in HBoot but I get nothing. The LED doesnt light up when I plug the phone into a power source either. If I hold UPVOL+PWR the phone vibrates 4 times quickly and the led light starts flashing, but nothing happens after that. I have called T-Mobile to get a new phone and it is on backorder, so I do have some time before they send me a new one but I'm wondering if there is anything I can do to unroot it? Or is my phone bricked? Will T-Mobile void my warranty and make me pay the full price of the new phone? If anyone has any experience with this or can lead me to somewhere where I can fix this problem, I would greatly appreciate it.
mwilliams05: Sorry to threadjack but this is the only thread I saw that was similar to my situation. Let me know what happens with your phone.
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I received my replacement and it has the bad emmc too. I don't think tmobile will know the phone was rooted from what ive heard from others.
Sent from my HTC Glacier using XDA App
The SAME thing happened to me! I also used the gfree method. I just want to know do you have to unroot your phone before you can send it back for a replacement because can't they tell you bricked it trying to root by your S=OFF?
holiday29 said:
The SAME thing happened to me! I also used the gfree method. I just want to know do you have to unroot your phone before you can send it back for a replacement because can't they tell you bricked it trying to root by your S=OFF?
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If the phone wont boot up, I don't think they will be able to tell you rooted it. When I spoke with a Tmobile customer service rep he said the extended warranty (which I purchased for an extra $4/mo) covers the phone as long as it's not water damaged or physically damaged, which I felt meant if the phone is bricked, it's covered under warranty. That was one of the reasons I rooted knowing I had the bad emmc chip.
Sent from my HTC Glacier using XDA App
mwilliams05 said:
If the phone wont boot up, I don't think they will be able to tell you rooted it. When I spoke with a Tmobile customer service rep he said the extended warranty (which I purchased for an extra $4/mo) covers the phone as long as it's not water damaged or physically damaged, which I felt meant if the phone is bricked, it's covered under warranty. That was one of the reasons I rooted knowing I had the bad emmc chip.
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Click to collapse
They can still tell if it's rooted. ClockworkMod recovery is still there, and if the phone has the engineering bootloader, that will also be a dead giveaway. The thing is, I don't think any of that matters. My friend has been a VZW customer service manager for years and swears that they don't care if it's rooted. He says they rarely actually try to boot a phone that's been returned, and if they do, being rooted is a non-issue. I know TMO could have a different policy, but since it's TMO known for their customer service, not VZW, I would assume they'd be even more lenient about returns.
TeeJay3800 said:
They can still tell if it's rooted. ClockworkMod recovery is still there, and if the phone has the engineering bootloader, that will also be a dead giveaway. The thing is, I don't think any of that matters. My friend has been a VZW customer service manager for years and swears that they don't care if it's rooted. He says they rarely actually try to boot a phone that's been returned, and if they do, being rooted is a non-issue. I know TMO could have a different policy, but since it's TMO known for their customer service, not VZW, I would assume they'd be even more lenient about returns.
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Click to collapse
How do they know if clockwork mod recovery is on the phone if it wont turn on? The phone I just sent back wouldn't power on at all. Is there another way for them to find out it's been rooted if the phone won't turn on (I.e. nothing is displayed on the screen) ?
Sent from my HTC Glacier using XDA App
TeeJay3800 said:
They can still tell if it's rooted. ClockworkMod recovery is still there, and if the phone has the engineering bootloader, that will also be a dead giveaway. The thing is, I don't think any of that matters. My friend has been a VZW customer service manager for years and swears that they don't care if it's rooted. He says they rarely actually try to boot a phone that's been returned, and if they do, being rooted is a non-issue. I know TMO could have a different policy, but since it's TMO known for their customer service, not VZW, I would assume they'd be even more lenient about returns.
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Click to collapse
i can back this story up
my phone just took a **** on me a couple days ago with cache errors due to eMMC being the bad one...i worked for 3 hours to unroot the damn thing cause adb or my phone was being a complete asshole...after i unrooted the phone i went to the local tmo store and talked to the dudes up there and they pretty much said...tmo doesnt care if they get rooted phones cause they all get sent back to HTC or Samsung to get refurbed...he said water damage or physical damage is a different story
mwilliams05 said:
How do they know if clockwork mod recovery is on the phone if it wont turn on? The phone I just sent back wouldn't power on at all. Is there another way for them to find out it's been rooted if the phone won't turn on (I.e. nothing is displayed on the screen) ?
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You didn't say it doesn't turn on. You said "it doesn't boot." Usually when people complain about a phone not booting, it still physically turns on, but ends up going to recovery or the bootloader, or hangs at the myTouch screen. If it won't turn on at all, they can't tell if it's rooted, but my guess is they can get it to turn on even if you can't. However, as the posts above explain, it doesn't really matter because they don't care whether it's rooted or not.
Rooting = voiding warranty is a myth?
So is it safe to assume when you root your phone, it doesn't actually void your warranty because the phone doesn't have physical or water damage, right?

Repair [Q]

I have a my touch 4g that I purchased a few months back from someone and did not know that it had water damage until i took the unit apart. Saw that the mother boards water damage sticker was pink (the outside one was white). Her is my issue, the phone works, only problem is Loses signal sometimes, and has a hard time in auto mode (GSM, WCDMA) in order for it to work it must be on WCDMA ONLY. I have the new sim card and i have put it into another mytouch 4g and works great. Now is there anything I can do to fix it. Or does anyone have a motherboard for sale?
so no one has any ideas?
When I bricked my phone when I was new to this root world months back, I called tmobile and told them it just happen on its own after restart and won't turn in and got a replacment for free with the 1 year manufacturer's warranty. Now I got phone from tmobile not a random person but call tmobile and see if u might still be available for warranty coverage.
Sent from my HTC Glacier using XDA Premium App
Just to let you know, water damage pretty voids ANY warranty. Be it from the manufacturer or from T-Mo. Thats one thing they ALWAYS check for when you send a phone in for replacement so I wouldnt recommend doing so.

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