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I recently found out that my phone is hardware locked. I hear that people are getting theirs replaced because it's a defect. I tried to explain this where I got my phone about a month ago. No dice. They called up T-Mobile and I could not get a new phone. How did everyone get a replacement? Also, did you get brand new ones or refurbs? Thanks.
Just call tmobile directly. Don't tell them you bought it from someone else. Pretend as if you night it from them. I have gotten mine replaced even though I bought it from else where. The key us to sound like you know what you're talking about and to be persistent. You may get a no can do answer but call again and you'll eventually get a rep that erl return it right away cause they don't know what else to do. Btw always say you have already done a factory reset before they try to get you to do it.
Sent from my SGH-T959 using XDA App
So I say that I already did a factory reset and want a replacement because I can't get into recovery mode?
just call them up and say that you can't do a hard reset and that the phone is defective... go to the tmobile store, they are a dealership and are privately owned, not by tmobile, so most of the time they'll just laugh in your face... CALL them
I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App
creglenn said:
I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.
How can you tell if your phone is "hardware locked"?
zephiK said:
GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.
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Click to collapse
Nah itll work cause I've gotten 2 replacements but saying that. Trust me I'd you get the right repo that doesn't know they will just replace it. Plus after saying you have done a factory reset they have no more troubleshooting steps on their script. Lol! Plus whether its hardware or software related the phone should work as advertised and if it doesn't then that's their fault
Sent from my SGH-T959 using XDA App
I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.
mentalex2 said:
I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.
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Click to collapse
told you that's all you had to do i did the same... the newer replacement phones that they are now sending out aren't hardware locked anymore, they finally fixed the problem in QC
That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?
What about people who don't have contracts with them? Will they do it if I don't have a contract? That's highly doubtful.
1quickturbosix said:
How can you tell if your phone is "hardware locked"?
Click to expand...
Click to collapse
I found out by trying to get into recovery mode. I followed a bunch of different methods and none of them worked.
Also:
So, I say I can't get into recovery mode and they'll agree to send me a new phone? When I send it back, do I do any kind of reset or leave it as is?
Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...
Thanks everyone for posting this information, this will be very useful.
Was shipping free or not?
mmalott said:
Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...
Click to expand...
Click to collapse
I don't think T-Mobile will bother to check the contents of your phone. They'll just send it back to Samsung. And if Samsung discovers that your phone has custom firmware, they probably won't care either because the transaction was done already.
burntrat said:
That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?
Click to expand...
Click to collapse
That's what I want to know. They might ask why we want to enter recovery...
PSP_Hacker said:
That's what I want to know. They might ask why we want to enter recovery...
Click to expand...
Click to collapse
Someone correct me if I am wrong here. Simply tell them that you cant hard reset the phone.
I think you guys are over estimating the technical-prowess of the T-Mob reps. They wouldn't know about 'recovery' modes, custom firmwares, or anything. Most of the time, they're gonna take what you say at face value; just go for the easy in. Just say your phone is hardware locked, unable to do factory resets, etc. and play dumb. You don't need to tell them about recoveries or custom roms. Pretend you're a technologically-impotent average consumer fer chrissakes.
Shipping is free unless you want express. But on your second replacement they ship it express for free
Sent from my SGH-T959 using XDA App
Today, during the day I tried to unlock my phone but the screen didn't come on. I kept trying and nothing. I pop out the battery and put it back in and the phone automatically turns on (it did this every time i took out the battery and inserted it back in). I can use it just fine but i can't lock it either. Only way I can get it to lock is wait for the screen to timeout and i can only unlock it by awaking it through the charger or USB. I decided to go into recovery and the power button does not work in there as well. I'm currently running a rooted Evo with the Kinged Shooter ROM. I also have insurance. Can the power button just be busted or stuck or can this be related to software? Any suggestions as to what I can do other than taking it to a Sprint store?
Deadbolt said:
Today, during the day I tried to unlock my phone but the screen didn't come on. I kept trying and nothing. I pop out the battery and put it back in and the phone automatically turns on (it did this every time i took out the battery and inserted it back in). I can use it just fine but i can't lock it either. Only way I can get it to lock is wait for the screen to timeout and i can only unlock it by awaking it through the charger or USB. I decided to go into recovery and the power button does not work in there as well. I'm currently running a rooted Evo with the Kinged Shooter ROM. I also have insurance. Can the power button just be busted or stuck or can this be related to software? Any suggestions as to what I can do other than taking it to a Sprint store?
Click to expand...
Click to collapse
Seems like its hardware, cyanogenmod has options to unlock with volume keys, also another to lock within the notification power Widgets. If you want to unroot drop the stock.img on your sdcard and apply the latest update unrooting your phone.
Sent from my PC36100 using XDA Premium App
Deadbolt said:
Any suggestions as to what I can do other than taking it to a Sprint store?
Click to expand...
Click to collapse
Go back in time and grab a version of your phone without the button issue. Don't worry about paradoxes because you'll just be creating an alternate timeline.
Don't understand the aversion to taking it to Sprint. Their repair people are nice, I promise.
Sent from my Nexus S 4G using Tapatalk
lithid-cm said:
Seems like its hardware, cyanogenmod has options to unlock with volume keys, also another to lock within the notification power Widgets. If you want to unroot drop the stock.img on your sdcard and apply the latest update unrooting your phone.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the response back. I would need to do this through recovery if I decided to unroot? If so, I can't select anything in recovery because the power button doesn't work in recovery at all either.
MaxCarnage said:
Don't understand the aversion to taking it to Sprint. Their repair people are nice, I promise.
Sent from my Nexus S 4G using Tapatalk
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Click to collapse
I'd be glad to take it to Sprint to repair. I just want to see if I can get it repaired without having to pay some deductible. I believe my 1 year warranty is still good.
Deadbolt said:
Thanks for the response back. I would need to do this through recovery if I decided to unroot? If so, I can't select anything in recovery because the power button doesn't work in recovery at all either.
Click to expand...
Click to collapse
No he means get the stock rom in pc36img.zip format and place it on the root of your sdcard. Then pull your batteru and hold vol down as it powers on. Then the bootloader will read the file and ask you if you want to apply the update. At that point you will use volume up to accept it will flash a stock rom back onto your phone. This is the unrooting process no recovery access is needed to perform this
Sent from my PC36100 using Tapatalk
Khilbron said:
No he means get the stock rom in pc36img.zip format and place it on the root of your sdcard. Then pull your batteru and hold vol down as it powers on. Then the bootloader will read the file and ask you if you want to apply the update. At that point you will use volume up to accept it will flash a stock rom back onto your phone. This is the unrooting process no recovery access is needed to perform this
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Oh ok, does that work regardless of the way you rooted it?
Deadbolt said:
Oh ok, does that work regardless of the way you rooted it?
Click to expand...
Click to collapse
It will only work if you were rooted prior to revolutionary. If you used revolutionary then you will need to find the thread where the guy modified the hboot to s-on his phone. I would link it but I'm on my phone. I will link it tomorrow if you haven't found it by then.
Sent from my PC36100 using Tapatalk
If you just want a workaround, I believe tap tap app might work for you. You can set the proximity sensor to turn the phone off/on.
Khilbron said:
It will only work if you were rooted prior to revolutionary. If you used revolutionary then you will need to find the thread where the guy modified the hboot to s-on his phone. I would link it but I'm on my phone. I will link it tomorrow if you haven't found it by then.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
I believe I used unrevoked one click root to root my phone so i'm thinking I can unroot it. When I unroot it, does the Splash screen go back to the white splash screen? I'm asking because I currently have a black splash screen and no matter what ROM i've ever flashed, it has not changed back to the white one.
I do have a few questions for you or for anyone else regarding repairs and replacements, if I have TEP the $8/month insurance, does that also cover repairs free of charge? I saw that their is repair insurance for $4 and loss and damage insurance for $5, I don't believe these options were available to me at time of purchase unless my $8 insurance covers both. Would I have to unroot for the repair or for a replacement if I am paying for insurance? I'm just thinking well if i'm paying for insurance and not using my warranty, rooted or unrooted should be fine, someone correct me if I am wrong. I know that undoubtedly I will have to take my phone to a Sprint store to have this issue fixed or replaced if I want to continue flashing ROMs. I'd just like to be prepared for when I do take it to Sprint.
KB112 said:
If you just want a workaround, I believe tap tap app might work for you. You can set the proximity sensor to turn the phone off/on.
Click to expand...
Click to collapse
Thanks for the recommendation, i'm currently using a similar app by using the volume rocker to unlock the phone.
Deadbolt said:
I'd be glad to take it to Sprint to repair. I just want to see if I can get it repaired without having to pay some deductible. I believe my 1 year warranty is still good.
Click to expand...
Click to collapse
If you have insurance, a repair that doesn't require replacement of any internal circuitry is free IIRC. At most it's like $35 bucks. From personal experience, I brought my EVO into repair centers twice; the first time they replaced my screen for free, the second they gave me a replacement battery cover and didn't even ask for my phone number.
The guys at my local repair center are pretty kick ass. Actually almost everyone at their stores except one that I've been into in San Antonio are pretty cool. The sales guy who got me to switch to Sprint in the first place offered to give me his email address so he could share tips on Android since I was a new convert at the time.
Yea you will be ok. The repair guys will take care of you and if they are cool like the ones by me I let them know I am rooted and they dont put me through the ringer. Just unroot it or if you can just take an OTA update if it allows you too and that will take care of unrooting it for you
My launch Evo power button is starting to crap out as well. It works for a stretch then doesn't respond, and its kinda recessed into the body of the phone. I'm trying to hold it together until the GSII comes, and I'm using the app No Lock as a work around. So Sprint please hurry with the release, thanks.
So i'm looking at different threads to unroot and i've been reading that i need to run the s-on tool (which I can't because I can't select it in recovery) from unrevoked and then run the RUU. Some say to just run the RUU. Which one is it? Also, I would like to unroot to a stock rom where I can still use the unrevoked one click root and not revolutionary if possible.
The manager at the local Sprint store here says they are allowed to repair rooted phones as long as it's not software related. So with it being a repair for the power button, you should be fine.
Have you gone to the store yet to see what they can do for you? You're acting like they are going to call the police on you if you bring a rooted phone in there. They are not in the clouds of what can be done with Android.
Typed on my CyanoSavaged SuperEvo.
I've been having the same issue on and off for a few months. Sometimes the power button will not work at all, other times it will, and sometimes it will only work if you press it VERY lightly, if you try to press it normally it will take it as if you were holding it down and the reboot menu pops up. When it decides it really wants to act up it drives me crazy. I'd have to set my screen to never turn off.
I was hoping I could just keep from throwing my Evo into a wall until the GSII comes to Sprint, but then I found out that the upgrade is off full retail price and not a 2-year contract price, even though they make you sign another 2-year. And I'm not about to pay $500 for a phone.
So if it keeps doing this I guess I'll just take it in to get serviced, I really don't think they will care if it's rooted as long as it's a hardware issue.
Hi
My Nexus 4 is 8 months old and recently for no reason, my power button started behaving weirdly. Sometimes gently pressing it wont turn off the screen and other times it turns off the screen and turns it on again and on some occasions it works perfectly. It is not a ROM issue because sometimes the phone, if shut down, wont even power up.
But as days are passing by the behavior is getting more and more weird. I do not really need the power button coz I use alternatives, but some day if I need to turn on the phone when it is shut down or force shut down the device when it does not respond, there is no way to do so. (EDIT: Pressing volume down button while connecting to AC supply or USB puts device in fastboot mode. Then it can be rebooted using "fastboot reboot" so I am not very worried now)
I checked other posts on XDA but they claim the button is becoming harder to press. My button is not harder to press; it gets pressed just fine and even gives that clicking feeling when you press it. Only the resulting behavior is weird. Has anyone else had this issue? What could be the problem?
(EDIT 2: The power button seems to work properly if I use my thumb nail to press it)
You should RMA before your warranty is up
Sent from my Nexus 4 using xda premium
caaznkid said:
You should RMA before your warranty is up
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I purchased the phone from the US but don't live in the US so there's no chance of RMA.
Same thing happened on my phone, mainly after I get my back cover replaced. Now I have to use navigation shortcut to lock the screen and volume button to wake.
rhoadster91 said:
My Nexus 4 is 8 months old and recently for no reason, my power button started behaving weirdly. Sometimes gently pressing it wont turn off the screen and other times it turns off the screen and turns it on again and on some occasions it works perfectly.
Click to expand...
Click to collapse
I'm in the same situation (except I will RMA my phone soon). In this post I thoroughly detailed your options and my recommendations.
fenstre said:
I'm in the same situation (except I will RMA my phone soon). In this post I thoroughly detailed your options and my recommendations.
Click to expand...
Click to collapse
did u get done with the rma? is it covered under warranty? coz my power button is acting weird but i am worried if the service center guys would say it depends on wear and tear or someting like that..
I'm have exactly the same issue with my 6 month old nexus 4. I'm feeling a bit reluctant to send of my phone for repair, even though it is in warranty and I have not modded it in any way. The thing the issue seems to be getting worse over time. Has anyone sent there phone with this issue of for repair yet?
fusi*n said:
I'm have exactly the same issue with my 6 month old nexus 4. I'm feeling a bit reluctant to send of my phone for repair, even though it is in warranty and I have not modded it in any way. The thing the issue seems to be getting worse over time. Has anyone sent there phone with this issue of for repair yet?
Click to expand...
Click to collapse
i took it to the lg service center yest and got it repaired in like half and hour .. havent had the problem since then .. hope it never appears again .. and just so u know, they did not replace the button,they used the same one..
The power button of my nexus 4 just became weird too today.
I could normally press it , but the screen won't lock. But if I press it for more than 2s , I got the power off menu.
Have no idea of what had happened...
Have anyone come with some solutions?
zerohunk said:
i took it to the lg service center yest and got it repaired in like half and hour .. havent had the problem since then .. hope it never appears again .. and just so u know, they did not replace the button,they used the same one..
Click to expand...
Click to collapse
Repaired ? How did they repaired it as there is nothing in the button that can be repaired.....weird stuff from LG India.
rkkaranrk said:
Repaired ? How did they repaired it as there is nothing in the button that can be repaired.....weird stuff from LG India.
Click to expand...
Click to collapse
Ya its bull ****.. And i have to press hard or elz sometimes it doesnt work
zerohunk said:
Ya its bull ****.. And i have to press hard or elz sometimes it doesnt work
Click to expand...
Click to collapse
Kick them and ask them to replace it under warranty if they cannot then ask the issue a RMA so that u can get a new replacement phone under warranty.
rkkaranrk said:
Kick them and ask them to replace it under warranty if they cannot then ask the issue a RMA so that u can get a new replacement phone under warranty.
Click to expand...
Click to collapse
Ya
That guy tells me to keep the fone wid him for observation for a day or so.. He says hes not sure if its d power button problem.. I dont want to keep my new fone wid them for even an hour ..
I have the same problem as the OP here and I took it to the LG service center, they fixed it in just about 15 minutes. My phone is still under warranty so it's free, the button is working perfectly now.
Sent from my Nexus 4 using xda app-developers app
skyline159 said:
I have the same problem as the OP here and I took it to the LG service center, they fixed it in just about 15 minutes. My phone is still under warranty so it's free, the button is working perfectly now.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Could you find out what the problem was?
TheQuarterMile said:
Could you find out what the problem was?
Click to expand...
Click to collapse
I'm not sure cause I wasn't near him when he repairs it, but he said the contact point is dirty so he cleaned it up
Sent mine off for repair yesterday as there is no walk-in option in London We'll see what happens...
power button acting up for me as well. I ended up using the '' Reboot '' shortcut from Rom Toolbox, so no need really to use the button.
Sent from my Nexus 4 using XDA Premium 4 mobile app
fusi*n said:
Sent mine off for repair yesterday as there is no walk-in option in London We'll see what happens...
Click to expand...
Click to collapse
Hey man, any update on this? Also in the UK with this problem and wondering what steps to take.
dabby91 said:
Hey man, any update on this? Also in the UK with this problem and wondering what steps to take.
Click to expand...
Click to collapse
Got mine back on Friday, button now works as new. Although, the official repair description didn't really mention what was wrong only that two parts where replaced, no more detail.
dabby91: I recommend you go to the LG website and schedule a repair (lg.com/uk/support/repair-service/schedule-repair). I was without my phone for just over a week and they did a factory reset as well.
So I need help. I tried un rooting my s7 edge by flashing the stock files in ODIN, I selected T-Flash in ODIN options because that's what I remembered selecting in the past. Little did I know I forgot to select Re-Partition too. Now my phone shows a black screen, I cant boot into recovery or download mode, but it would seem like the phone isn't shutting off because when I connect it to my PC its immediately recognized and no matter how many button combinations I try it just is disconnected from the PC for about half a second and then re connects. I don't get any response from the phone though. The screen is pitch black and i cant get it to do anything. After flashing I noticed it wasn't booting up at all it was in download mode and when it finished the screen turned black and never came back on. When connected to my PC it is recognized as Qualcomm HS-USB QDLoader 9008 (COM5) in my device manager ODIN Does not recognize it and neither does any other application. Can I please get some help here?
Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app
ChadH42 said:
Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app[/URL]
Click to expand...
Click to collapse
Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.
S7EDGEBRICKED said:
Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.
Click to expand...
Click to collapse
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...
Outbreak444 said:
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...
Click to expand...
Click to collapse
Nope.. nothing.. still a completely black screen and no lights.
S7EDGEBRICKED said:
Nope.. nothing.. still a completely black screen and no lights.
Click to expand...
Click to collapse
Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html
Outbreak444 said:
Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html
Click to expand...
Click to collapse
It wont detect my phone
S7EDGEBRICKED said:
It wont detect my phone
Click to expand...
Click to collapse
I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1
Outbreak444 said:
I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1
Click to expand...
Click to collapse
Do you by any chance understand this guide?
S7EDGEBRICKED said:
Do you by any chance understand this guide?
Click to expand...
Click to collapse
I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.
Outbreak444 said:
I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.
Click to expand...
Click to collapse
No luck there, I don't have any insurance or returns. Nothing else we can try?
S7EDGEBRICKED said:
No luck there, I don't have any insurance or returns. Nothing else we can try?
Click to expand...
Click to collapse
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.
Outbreak444 said:
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.
Click to expand...
Click to collapse
Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.
S7EDGEBRICKED said:
Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.
Click to expand...
Click to collapse
Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.
Outbreak444 said:
Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.
Click to expand...
Click to collapse
The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.
S7EDGEBRICKED said:
The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.
Click to expand...
Click to collapse
The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.
Outbreak444 said:
The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.
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Click to collapse
Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?
S7EDGEBRICKED said:
Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?
Click to expand...
Click to collapse
Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol
Outbreak444 said:
Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol
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Click to collapse
Oh wow so its basically just lucky timing, nice. I'm never rooting the phone again all i wanted were better emojis and the note 7 UX and I couldn't even get the Note 7 UX so its not worth it. It's an amazing phone on it's own. I won't ever try and root another Verizon phone there's always little support cause of the bootloader and I always run into something. Glad I dont have to worry much just takes time.
Hey guys.
So, the worst case scenario seems to be playing out with my phone, and Samsung & the retailer are turning into villains. I've had my phone maybe 8 months, I flashed root to it in the first week. This is the stock firmware, just with root access so I could run Titanium Backup. The phone was working fine, had recently started to become a little bit chuggy due to lots of apps & data, though yesterday I opened a link from a friend which looks like it's killed my phone. I was in the middle of doing my Japanese lessons with Duolingo... received a Whatsapp message from a friend with a link to a sale ( I could post the link, but spam filters might block it)- the moment I opened the link in Chrome my phone had a heart attack. Froze, rebooted... but worse, the boot animation also froze. I tried the power reset (volume down + power button), and managed to get as far as the lock screen. Upon entering my PIN, the phone went black and it has been a brick ever since. I took my phone to the shop I bought it from this morning and regret being honest about having root access. I cannot possibly fathom how having full access to MY DEVICE could possibly kill any hardware or disable the device to this degree, and as such think this warranty voiding angle is a giant scam.
This post is seeking a few things... 1) sympathy (lots please).... 2) advice about warranty (are they within their rights to deny my warranty? I'm in Australia, imported phone) ... 3) How could this happen?!?!?!
Please, thanks, and woe is me....
:-/
loudboy77 said:
Hey guys.
So, the worst case scenario seems to be playing out with my phone, and Samsung & the retailer are turning into villains. I've had my phone maybe 8 months, I flashed root to it in the first week. This is the stock firmware, just with root access so I could run Titanium Backup. The phone was working fine, had recently started to become a little bit chuggy due to lots of apps & data, though yesterday I opened a link from a friend which looks like it's killed my phone. I was in the middle of doing my Japanese lessons with Duolingo... received a Whatsapp message from a friend with a link to a sale ( I could post the link, but spam filters might block it)- the moment I opened the link in Chrome my phone had a heart attack. Froze, rebooted... but worse, the boot animation also froze. I tried the power reset (volume down + power button), and managed to get as far as the lock screen. Upon entering my PIN, the phone went black and it has been a brick ever since. I took my phone to the shop I bought it from this morning and regret being honest about having root access. I cannot possibly fathom how having full access to MY DEVICE could possibly kill any hardware or disable the device to this degree, and as such think this warranty voiding angle is a giant scam.
This post is seeking a few things... 1) sympathy (lots please).... 2) advice about warranty (are they within their rights to deny my warranty? I'm in Australia, imported phone) ... 3) How could this happen?!?!?!
Please, thanks, and woe is me....
:-/
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Click to collapse
It depends on how you rooted but guessing as you rooted when you first got the device it probably tripped knox and voided your warranty... either way by the sounds of things you can fix this yourself by flashing official firmware with odin do you know how to do this?
In fact can you get into recovery mode?
while the phone is off try holding power button + home button + volume upfor around 10 seconds (this does not require the boot animation to load)
If you can do that use the volume keys to navigate down to "wipe data and factory rest" then navigate to yes and after that reboot your phone (might take 10 mins to boot) but should fix your problem
EasyAndroidPro said:
It depends on how you rooted but guessing as you rooted when you first got the device it probably tripped knox and voided your warranty... either way by the sounds of things you can fix this yourself by flashing official firmware with odin do you know how to do this?
In fact can you get into recovery mode?
while the phone is off try holding power button + home button + volume upfor around 10 seconds (this does not require the boot animation to load)
If you can do that use the volume keys to navigate down to "wipe data and factory rest" then navigate to yes and after that reboot your phone (might take 10 mins to boot) but should fix your problem
Click to expand...
Click to collapse
For a moment I was excited to get a reply, and then I read yours. Please read my post before replying. If I could flash anything or get any kind of response do you think I would have taken my phone in for repairs??! It's DEAD. They changed the battery, the display (so they tell me) and they like to refer to the remainder as "the motherboard" but they mean the whole damn phone... Can anyone report if this has happened to them? Seems so thoroughly weird.... and to blame it on the fact I have root access.... the same as thousands of others.... it's really dodgy.
loudboy77 said:
For a moment I was excited to get a reply, and then I read yours. Please read my post before replying. If I could flash anything or get any kind of response do you think I would have taken my phone in for repairs??! It's DEAD. They changed the battery, the display (so they tell me) and they like to refer to the remainder as "the motherboard" but they mean the whole damn phone... Can anyone report if this has happened to them? Seems so thoroughly weird.... and to blame it on the fact I have root access.... the same as thousands of others.... it's really dodgy.
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Wow good look getting help with an attitude like that :good: i was offering beginner advice because from your post you sounded like an newbie. Good luck i won't be helping further.
EasyAndroidPro said:
Wow good look getting help with an attitude like that :good: i was offering beginner advice because from your post you sounded like an newbie. Good luck i won't be helping further.
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Oh no... you're going to keep that awesome advice to yourself? Maybe someone else can suggest I try turning it off and on again?
Seriously- it's frustrating enough being put through the wringer of losing a device like this, and even moreso being held over a barrel by Samsung & the retailer. I'm doing my best to be clear and spell out my situation, in the interests of not only myself, but the whole Samsung community. When you're locked out of a device by design, and all you can do is press buttons in certain combinations, please assume that I meant it when I said I already tried pressing the buttons.
More frustrated. Thanks. =)
loudboy77 said:
Oh no... you're going to keep that awesome advice to yourself? Maybe someone else can suggest I try turning it off and on again?
Seriously- it's frustrating enough being put through the wringer of losing a device like this, and even moreso being held over a barrel by Samsung & the retailer. I'm doing my best to be clear and spell out my situation, in the interests of not only myself, but the whole Samsung community. When you're locked out of a device by design, and all you can do is press buttons in certain combinations, please assume that I meant it when I said I already tried pressing the buttons.
More frustrated. Thanks. =)
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Come on, dude. I/we know the frustration of things like this but that's completely uncalled for. He offered genuine advice from the information given in your post.
I hope you get it sorted but I doubt you'll get much in the way of helpful responses if you are this rude.
It is completely within their rights to deny you warranty. You rooted the thing. The very act of rooting voids warranty. And yes, complete access to the device can do that to your phone because any rogue app can delete system files/programs that are essential to running the phone, or even turning it on. As it is, suck it up and accept you lost warranty and pay for the repair or get a new phone.
Sent from my SM-T231 using Tapatalk
what whatsapp message could do that much harm and has that done any harm to your friends (rooted) phone?
I think that after the freeze the phone has become damaged in software
Could be that it happens with any application that filled the memory.
If nothing can be saved with any trick and you have done everything I'm afraid there is nothing more possible than all the "tricks" here on XDA that are available after a good search.
Succes
loudboy77 said:
Hey guys.
So, the worst case scenario seems to be playing out with my phone
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Click to collapse
If u cant get into Download mode, then the people at service centre also cant
Go to a different service centre and play dumb. Just say that 'The phone stopped working when I was travelling. I dont know what happened. The phone just died'
Dont give anymore info than this. If u do then they might pin it on you
Just play dumb and deny everything lol
They cannot prove that the phone is rooted just by looking.
In your case the motherboard might be fried (IDK maybe) and if they replace motherboard then ur knox flag will be reset.
Visit another Service centre. Dont go to the same place again.
chanchan05 said:
It is completely within their rights to deny you warranty. You rooted the thing. The very act of rooting voids warranty. And yes, complete access to the device can do that to your phone because any rogue app can delete system files/programs that are essential to running the phone, or even turning it on. As it is, suck it up and accept you lost warranty and pay for the repair or get a new phone.
Sent from my SM-T231 using Tapatalk
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Click to collapse
There was recently a ruling in the States that returned some rights to consumers to unlock their devices while keeping warranty. In Australia we have some pretty decent consumer protection laws. http://ausdroid.net/2012/10/22/warranties-and-bootloaders-what-you-should-know/
You're not showing an awful lot of compassion to the community of developers who spend their time trying to root phones... too bad if your phone dies? nice.
I suggest you read this.
http://www.samsung.com/au/support/warranty/
From the read of it. You have already violated 2 things.
1.Your phone was imported.
2.Modification(in this case root)
Also, if you think software can not kill hardware then you are wrong. Some hardware are also being controled by software. Of course something like the glue holding the display together come off is definite not caused by software but something like fried mainboard/electronic is possible.
Of course, this seem very unlikely in this case but still not impossible. If you still want warranty, you must prove yourself innocent enough for them to accept your claim which seem nearly impossible.
Also being honest about rooting when claiming your warranty will instantly have your warranty rejected, no question asked.
Well, you can still try using the customer right law or something like that to help you, if you don't mind wasting time.
Sent from my SM-G935F using Tapatalk
loudboy77 said:
There was recently a ruling in the States that returned some rights to consumers to unlock their devices while keeping warranty. In Australia we have some pretty decent consumer protection laws. http://ausdroid.net/2012/10/22/warranties-and-bootloaders-what-you-should-know/
You're not showing an awful lot of compassion to the community of developers who spend their time trying to root phones... too bad if your phone dies? nice.
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Click to collapse
Unlocking and rooting are two different things. Compassion? What are you talking about? Just accept that rooting voids warranty. Rooting opens the phone to exploits which may or may not cause problems. The manufacturer has every right to deny you service because they cannot prove if it is a fault on their part or yours. If you a friend bought an unrooted phone from you and roots it and bricks it, would you take back the phone and give him a new one free of charge? Or would you shoulder repair fees for your friend? No. Same thing. If you accidentally drop your chicken on the floor, KFC won't take it back.
There is consumer protection, and there is abuse.
And I appreciate the rooting community, but understand and accept the fact that doing so voids my warranty.
If my phones dies? I pay for the repairs. Simple.
Sent from my SM-T231 using Tapatalk
EasyAndroidPro said:
It depends on how you rooted but guessing as you rooted when you first got the device it probably tripped knox and voided your warranty... either way by the sounds of things you can fix this yourself by flashing official firmware with odin do you know how to do this?
In fact can you get into recovery mode?
while the phone is off try holding power button + home button + volume upfor around 10 seconds (this does not require the boot animation to load)
If you can do that use the volume keys to navigate down to "wipe data and factory rest" then navigate to yes and after that reboot your phone (might take 10 mins to boot) but should fix your problem
Click to expand...
Click to collapse
So I take it that there's a way around knox to root the phone without tripping it? I've got the Exynos variant of this phone, would you mind putting me in the right direction on rooting it? I've looked everywhere but never found a way that does not trip knox.
Alaa Joseph said:
So I take it that there's a way around knox to root the phone without tripping it? I've got the Exynos variant of this phone, would you mind putting me in the right direction on rooting it? I've looked everywhere but never found a way that does not trip knox.
Click to expand...
Click to collapse
I've not tried it myself nor have I looked into it myself I rooted the normal way as I don't care about Knox related apps I just remember seeing the reports around.
Here is a related thread https://forum.xda-developers.com/ga...ot-method-via-engkernel-t3423438/post68204186